Bootham Removals & Storage Ltd

Compass House, Common Road Dunnington
York
North Yorkshire
YO19 5PD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.3/10
160 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 160 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This was a short-notice removal with just 6 days from initial booking to emptying the first house. Matthew was helpful from the start and responded quickly to my voicemail with dates he could assist....."   more
 
" The team were great and very efficient. They managed to empty one two bedroom house and move and unload at the other in about 2 hours. This included having to take apart a couple of items that wouldn'...."   more
 
" We were delighted with them in every way.The men were courteous and cheerful all day, even when it started raining. They could not do enough for us and we would recommend them if asked for a removal f...."   more
 
" All very straight forward from the first phone call. Boothams made the arrangements for the move easy and in turn the move itself."   more
 
About Us


Established in 1974, Bootham Removals & Storage Limited has become one of the leading removal companies in the North East with a comprehensive fleet of vehicles, a purpose built containerised warehouse and most importantly, skilled staff.

We specialise in moving antiques and are the carriers for Christies, the art auctioneers, for the North Of England.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 85%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 15
belongings 8
Bootham 37
Boothams 18
boxes 11
brilliant 9
care 11
careful 9
cheerful 11
courteous 10
easy 7
efficient 22
Excellent 27
experience 15
extremely 16
Fantastic 8
finish 11
free 13
Friendly 24
furniture 12
good 26
great 24
Guys 14
happy 13
hard 26
help 10
helped 10
helpful 45
highly 13
just 8
lads 15
packed 10
packing 18
pleased 9
polite 29
professional 20
property 17
quote 10
really 12
recommend 35
removal 29
Removals 37
service 40
storage 11
stress 16
stressful 15
team 29
thank 17
van 10
working 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Sep 2019
Recommended by customer in HD8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
full house move - 4-bed to 4-bed across at least 3 counties had to juggle the move around 2 very frustrated cats who needed to be contained so they didn''t escape (Customer packed all items except hanging clothes)
 
Cost: £1700
 

"This was a short-notice removal with just 6 days from initial booking to emptying the first house. Matthew was helpful from the start and responded quickly to my voicemail with dates he could assist. More support with getting packing boxes and some free packing paper and advice on how to pack fragile items (I hadn't moved for 17 years).

Guys arrived promptly (but not too early) on moving day - helpful and cheerful, mindful of our quirky house - beams and cats to dodge. Did a full reccy of the place before they started and worked around us as we finished some final packing - with the extra boxes they brought with them.

Arrived on time to the new address some distance away and unloaded everything as instructed - asked if unsure and suggested answers for things we hadn't thought of... even moved a couple of things twice when we mis-directed them. everything delivered safely and they took care of our new (rental) home as they placed items."
 
 
Team:
Matthew was the boss - I didn't get the other 3 names but he will know (2 &3 Sept removal)
 
 
 


Review 18 Aug 2019
Recommended by customer in YO23
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move within the area, just furniture. Old house was very small so some items a challenge or had to be dismantled.

"The team were great and very efficient. They managed to empty one two bedroom house and move and unload at the other in about 2 hours. This included having to take apart a couple of items that wouldn't fit."
 
 
 
 


Review 28 Jun 2019
Recommended by customer in YO24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large semi detached to a dormer bungalow with lots of garden pots and plants to move.
 
Cost: £912
 

"We were delighted with them in every way.The men were courteous and cheerful all day, even when it started raining. They could not do enough for us and we would recommend them if asked for a removal firm.




"
 
 
Team:
I am so sorry I cannot remember names but I did write to their boss praising them
 
 
 


Review 25 May 2019
Recommended by customer in YO19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From long term residence to rented property and six months later to new permanent property.

"All very straight forward from the first phone call. Boothams made the arrangements for the move easy and in turn the move itself."
 
 
Team:
Mathew Shelton was first contact, don't recall name of removal team but they did a good job and were very careful in handling furniture etc.
 
 
 


Review 21 Feb 2019
Recommended by customer in YO32

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved our furniture and belongings into and out of storage when we made a flying return from Spain and suddenly found the stalled chain galvanised into exchange of contracts and completion.

"Despite delay and rescheduling Bootham Removals team were cooperative and flexible, cheerful and flexible, hard working, punctual and tidy. "
 
 
Team:
Matt, Elaine, Richard, James and Gareth
 
 
 


Review 21 Feb 2019
Recommended by customer in YO26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing into storage items from my late father''s house into storage and subsequently delivering them to my son''s new home.
 
Cost: £2000
 

"All went to plan. Pleasant and efficient service."
 
 
 
 


Review 19 Feb 2019
Recommended by customer in YO32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All packed by removers the day before moving, move to storage clean and efficient no damage to property, consignment notes filled in and were readable, brought back from storage and placed in new home without mess or damage, all items accounted for, staff were polite and accommodating would definitely recommend this company to anyone."
 
 
 
 


Review 19 Feb 2019
Recommended by customer in YO26

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
What could have been a traumatic two days ended up being stress-free thanks to the team from Bootham Removals who not only did the job very efficiently, but were also a joy to have in our home/s.

"As mentioned above, and reflected in the ratings above, we could not have wished for a better team to work with on our move. They were pleasant, helpful, hard-working and went out of their way to help reduce the stress from the move."
 
 
 
 


Review 15 Feb 2019
Recommended by customer in Yo26
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move
 
Cost: £600
 

"Excellent survive for the initial quote to the guys in the day
I would highly recommend"
 
 
 
 


Review 7 Jan 2019
Recommended by customer in YO24
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed to 4 bed, nothing too exceptional, other than the previous owners in our new house had packed nothing meaning that Boothams had to work around them to get us moved in, they were very flexible and professional.

"Great Friendly service, the house that we were moving into chose to use another removal company and were in complete chaos compared to Boothams. I can honestly say the bootham removal team made it the most stress free experience.

The team that arrived were friendly and polite and even worked around the chaos caused by the previous owners of our new house.

Can't say thank you enough."
 
 
Team:
supermen?
 
 
 


Review 4 Jan 2019
Recommended by customer in YO31

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The lads who packed up my house and then also were responsible for the removal day were extremely courteous, they worked efficiently and nothing fazedvthem. They took great care with all items. As there was a lot of garden furniture and potted lands it was sensible to have a smaller van for these.
 
Cost: £3300
 

"Had used this company 20 years before and was impressed then so although their quote was higher than others l went with them because of the expertise offered."
 
 
Team:
Matthew and the team of lads
 
 
 


Review 9 Nov 2018
Recommended by customer in YO11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of some furniture and personal possessions to residential home
 
Cost: £600
 

"All went very smoothly and with minimal fuss. Good experience from booking to completion. Many thanks."
 
 
Team:
Elaine in the office and James, Ben and Gareth on the day
 
 
 


Review 7 Nov 2018
Recommended by customer in YO62
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On time well organised move!

"The Men who Moved all our belongings were a delight - they made a pretty stressful situation a delight - Cheerfulness is a wonderful quality and nothing was too much trouble for them.

Delighted with the experience."
 
 
Team:
Sorry - not sure but I think Richard was part of the team.
 
 
 


Review 6 Nov 2018
Recommended by customer in YO23
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service, fast and friendly.

"The guys were fantastic. Friendly and efficient."
 
 
 
 


Review 29 Oct 2018
Recommended by customer in YO24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Although I wasn''t moving home, I needed to have my furniture removed and stored overnight in order to have new carpets laid, as there was no other way possible. The furniture was then returned the next day after my carpets had been laid.
 
Cost: £750
 

"As I had used Bootham Removals when I moved into my property seven years ago and had been totally satisfied by their standard of service and the efficiency, politeness and helpfulness of their staff, I had no hesitation in contacting them for a wuotaion on this occasion. In fact, I did not bother to obtain alternative quotations.
Once again I was totally satisfied with their service in every respect. Their staff were extremely pleasant and helpful.
"
 
 
Team:
Sorry, I can't remember now as several weeks have gone by except that one pair were Bob(?)and Gerry
 
 
 


Review 7 Sep 2018
Recommended by customer in Yo42
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal and storage went very well the staff at all levels were helpful and courteous

"The whole removal experience from start to finish was made less stressful by the proffessional staff both office and removal teams. We were very pleased that we chose Bootham Removals to do the work."
 
 
 
 


Review 11 May 2018
Recommended by customer in YO32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A downsize from a large, four bedroomed, extended semi detached house in Wigginton to to a two bedroom bungalow in the adjoining village of Haxby. The day started off dry but by early lunchtime there were continuous heavy showers.
 
Cost: £840
 

"James came to pack on Thursday 26th April and was very efficient. He is a most helpful, polite and courteous young man. I can say the same for Richard too who came along with James on removal day. Nothing was too much trouble for them and even through the heavy lunchtime showers they carried on cheerfully. They ensured my moving day went smoothly and took great care with all my furnishings and covered the new carpets at the bungalow. They were very caring, making sure for me as a widow, my move with family help went as stress free as possible. Both young men are a credit to Bootham Removals. Donít lose them - Iím sure a pay rise would help!"
 
 
Team:
James and Richard
 
 
 


Review 15 Apr 2018
Recommended by customer in TQ13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move into storage and then from North Yorkshire to Devon 10 months later.

"The crew at both ends were cheerful and effective. Bootham Removals moved us into the old house in 1994 and out again in 2017. Their service was exemplary on both occasions.

We highly recommend them."
 
 
Team:
Richard and James delivered our household goods to Devon. They were two of a larger team who packed us up last year, but with the passage of time I cannot remember the other lads names.
 
 
 


Review 7 Apr 2018
Recommended by customer in ls20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing and move from York to Leeds.
 
Cost: £1200
 

"A brilliant team of guys, incredibly efficient and friendly. Best move I've ever had and I've moved a lot. Price really reasonable"
 
 
 
 


Review 20 Mar 2018
Recommended by customer in YO26
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a ground floor flat to a semi detached house approx half a mile away.

"The move went extremely well thanks to the two young guys from Boothams. They were professional, courteous, friendly and hard working, and nothing was too much trouble. We would highly recommend your services."
 
 
Team:
Unfortunately we don't remember their names, but as mentioned above they were fantastic.
 
 
 

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