Clark & Rose (Removals) Ltd

Where reputations count.

Barclayhill Place, Portlethen
Aberdeen
Aberdeenshire
AB12 4LH

Removers - Removals Companies

www.clarkandrose.co.uk

Email This Business

Tel 01224 782 800

Listed under: Removers / Removal Companies

97% recommended Rating 9.4/100
262 reviews since 2007

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 262 reviews since 2007

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.1/10
The price represents value for money

Recent Reviews

" The team of Sam, Alan, Jay, Arran done your company proved nothing too much trouble. They were punctual very polite, friendly took the stress out of moving. Would gladly recommend company to anyone wh...." more

" Excellent service from everyone in the company. Office staff Assessor - Scot First move - Brian etc 2nd move - Colin etc. " more

" From booking removal to completion Clark and Rose were exceptional. Kept us well informed and treated possessions with great respect. Would not hesitate to recommend to other customers. Very tidy...." more

" Removal/packing team were careful, polite and efficient. " more

About Us
Information provided by the business
Legal Name: Clark & Rose (Removals) Ltd. Limited Company.

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Review 6 Jun 2023 Recommended by customer in GL5 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from one part Kilsyth to another was told the drive might be tight for wagon but everything went well.

Cost: £1486

"The team of Sam, Alan, Jay, Arran done your company proved nothing too much trouble. They were punctual very polite, friendly took the stress out of moving. Would gladly recommend company to anyone who is moving house. "

Team:
Sam Alan Jay Arran

REPORT THIS REVIEW

Review 24 May 2023 Recommended by customer in BA12 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Two moves from home to store to new home. From North Scotland to South West England.

Cost: £4600

"Excellent service from everyone in the company.
Office staff
Assessor - Scot
First move - Brian etc
2nd move - Colin etc. "

Team:
Colin Brain And Team

REPORT THIS REVIEW

Review 26 Dec 2022 Recommended by customer in PA17 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Last minute change of removal date. Veronica and Richard could not have been more helpful and managed to accommodate new date.
Very professional company.

Cost: £3820

"From booking removal to completion Clark and Rose were exceptional.
Kept us well informed and treated possessions with great respect.
Would not hesitate to recommend to other customers.
Very tidy and clean.
Hardworking. "

REPORT THIS REVIEW

Review 12 Dec 2022 Recommended by customer in EH54 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Partial packing and delivery carried out in good time and in an efficient manner.

Cost: £5891

"Removal/packing team were careful, polite and efficient. "

REPORT THIS REVIEW

Review 7 Nov 2022 Recommended by customer in AB15 My Age: 70 + business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Customer Review

10 Jan 2022
25 Sept 2022

"Every part of the operation was done very well!"

Team:
Stephan

REPORT THIS REVIEW

Review 1 Nov 2022 Recommended by customer in HD9 My Age: 70 + My level of experience of similar services: Average I have known this business: 1 - 5 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Part move AB 33 8Q7 to HD9 7AL part move to storage- June
Storage to HD9 3xN Sept

Cost: £13662

"Mostly it went well one box I marked "bathroom" failed to get to HD9 7AL in June, and appeared in Sept at HD9 3xN
Antique china teapot in one large box, lid (c. 60mm dia) in another, marked for another room!"

Team:
John George Keagon

REPORT THIS REVIEW

Review 18 Jul 2022 Recommended by customer in AB15 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move carried out very well indeed!

Cost: £3500

"Removal men were very pleasant and worked well in packing and then removing the boxes."

REPORT THIS REVIEW

Review 18 Mar 2022 Recommended by customer in AB23 My Age: 70 + My level of experience of similar services: Average I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was handled very professional and the movers took all the stress out of the move. The men arrived on time and had us moved in within a few hours.

Cost: £800

"Outstanding service by both John and Ryan our movers. They were very helpful and nothing was a problem for them. They are a credit to your company."

Team:
John Ryan

REPORT THIS REVIEW

Review 10 Feb 2022 Recommended by customer in BH21 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I have known this business: Under 1 year business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

helpful - smooth operation

"All-round very good service."

Team:
Veronica Steve Brian

REPORT THIS REVIEW

Review 4 Jan 2022 Recommended by customer in AB39 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Everything went like clockwork. The removals team were very friendly and hard-working.
I would have no hesitation in recommending Clark & Rose to any prospective house movers. Very punctual and dependable."

REPORT THIS REVIEW

Review 14 Dec 2021 Recommended by customer in AB51 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A 20 mile move with two pianos subsequently only one piano was moved to new address. Second piano was sold locally and removal man very kindly delivered it to the people we sold it to instead it to our new address.

Cost: £3800

"We were extremely impressed from beginning to end with Clark & Rose. They did everything we had asked in a very professional manner and the moving crew were exceptional in their care of our many goods and chattels!
Well done, Clark & Rose!!"

Team:
Veronica

REPORT THIS REVIEW

Review 14 Dec 2021 Recommended by customer business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Move from 4-bedroom house to 1-bedroom flat.

Cost: £2400

"We have been pleased with the service - the staff were cheerful, polite and helpful.
Thank you."

REPORT THIS REVIEW

Review 6 Dec 2021 Recommended by customer in DD6 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move from a steading in Aberdeenshire to a bungalow in Fife

Cost: £1900

"An excellent experience from start to finish from the initial valuation through the contract phase to completion.
The removal team were totally committed and empathetic during a stressful time."

REPORT THIS REVIEW

Review 17 Nov 2021 Recommended by customer in AB15 My Age: 70 + My level of experience of similar services: Beginner I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Veronica

REPORT THIS REVIEW

Review 30 Sep 2021 Recommended by customer in DD8 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £5036

"Both team during removal and delivery were very pleasant, courteous and careful with our belongings. A very stressful time for us as we had no idea how long we would be without our things. Stephen and his team made us relax knowing everything would be looked after"

Team:
Veronica Stephen Keegan

REPORT THIS REVIEW

Review 9 Aug 2021 Recommended by customer in IV32 My Age: 70 + My level of experience of similar services: Beginner I have known this business: Under 1 year business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Big move from us, first in 47 years very challenging, because of our age 77-82.
Staff were a delight, so kind and helpful - plus it's a long way from Hertfordshire to Scotland but all went smoothly.

Cost: £5000

"We could not have chosen a better firm to move us, and have given your name to friend, who have booked you to move them to Yorkshire.
Many thanks to all, everything safely here with no breakages."

Team:
John Hayden Tom Kenny Rya

REPORT THIS REVIEW

Review 25 Jul 2021 Recommended by customer in IP22 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Veronica in the Aberdeen office has been very helpful during all stages of our move.
John (I don't know his last name) who was with us for four days was outstanding. Worked tirelessly every day with the utmost professionalism and politeness. He is a huge asset to Clark & Rose."

Team:
Veronica

REPORT THIS REVIEW

Review 30 Jun 2021 Recommended by customer in AB31 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Team:
Veronica Daniel Kenny

REPORT THIS REVIEW

Review 6 May 2021 Recommended by customer in AB51 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from bungalow to 2-floor preperty. Absolutely lashed it all day!

Cost: £1300

"Excellent service from start to finish. Couldn't commend all the team highly enough.
Thank you."

Team:
Veronica Frank Colin

REPORT THIS REVIEW

Review 6 May 2021 Recommended by customer in AB32 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Clark & Rose (Removals) Ltd https://www.referenceline.com/removers_removals_companies-in-aberdeen-clarkroseremovalsltd-15407

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Went exceedingly well.

Cost: £898

"Delighted with every aspect of the service."

Team:
Veronica Steve

REPORT THIS REVIEW

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