The Shore Porters Society

1 Baltic Place
Aberdeen
Grampian
AB11 5EW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating The Shore Porters Society 9.4/10
333 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 333 reviews since 2013
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property
 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed
 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" First class service from beginning to end. I’d happily recco End Shore Porters for any future moves."   more
 
" We were extremely pleased with the professionalism and efficiency of all the members of staff involved in the move. Given that my mother was moving from a 5 bedroomed house to a 1 bedroomed flat, we w...."   more
 
" Everything packed swiftly and with care."   more
 
" A very good company called into the office which was the first port of call then if I had questions would phone the office. What made my move easy was the helpful staff the way they presented them sel...."   more
 
About Us

The Shore Porters’ Society has a rich heritage of experience and expertise that spans over more than a remarkable five centuries.

As leading specialists in removals and storage, we are renowned worldwide for our professionalism and care in safely transporting people’s most precious possessions across countries and continents.

We are proud of our roots as the oldest transport company in the world, but we also invest in our future, co-ordinating our fully-trained staff and leading-edge vehicles and materials to deliver peace of mind and a quality experience to our customers.

Shore Porters is a member of BAR (British Association of Removers) and FIDI (Federation Internationale de Demenageurs International) and is financially bonded by BAR Overseas Group, which is your personal guarantee for complete peace of mind.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 81%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 70%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 77%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aberdeen 16
absolutely 7
access 7
arrived 19
belongings 7
better 7
big 7
boxes 16
brilliant 13
care 13
careful 8
class 11
contact 10
courteous 16
customer 7
damage 7
damaged 9
delivery 25
efficient 44
Excellent 48
experience 24
extremely 23
friendly 35
good 46
Great 29
guys 34
happy 33
hard 18
helpful 59
Highly 20
initial 18
just 17
packed 14
packing 25
polite 27
Porters 61
process 14
professional 44
quick 14
quickly 14
quote 19
Really 22
recommend 40
REMOVAL 55
service 99
Shore 63
smoothly 16
stress 14
team 50
Thank 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Feb 2020
Recommended by customer in W140
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part load move from London to Aberdeen .
 
Cost: £400
 

"First class service from beginning to end. I’d happily recco
End Shore Porters for any future moves."
 
 
Team:
Jon and Craig.
 
 
 

Review 31 Dec 2019
Recommended by customer in WR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from Aberdeen to East Kilbride, from a 5 bedroomed house to a 1 bedroomed flat in a retirement complex. This was obviously a move where we had to be selective about what was going and what was staying!!
 
Cost: £1495
 

"We were extremely pleased with the professionalism and efficiency of all the members of staff involved in the move. Given that my mother was moving from a 5 bedroomed house to a 1 bedroomed flat, we were given very helpful advice about how to prepare for the move and on the two days of the move everything worked to plan. Both my mother and the rest of the family were very impressed by your service."
 
 
Team:
Jon Nicol, George Fyvie, Kenneth and his colleague.
 
 
 

Review 8 Dec 2019
Recommended by customer in AB25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Half of household items to store and the other half to temporary home during home renovation. Grandfather clock to store
 
Cost: £1410
 

"Everything packed swiftly and with care."
 
 
Team:
Craig
 
 
 

Review 6 Dec 2019
Recommended by customer in AB51
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
yes was a stressful time moving house but Shore Porters were very helpful and their support from my home and the sorting my containers till my new home was ready made the move easy for me and were so professional in their jobs.

"A very good company called into the office which was the first port of call then if I had questions would phone the office. What made my move easy was the helpful staff the way they presented them self plus the understanding of your needs and keeping you calm on the day you move nothing was to much for them and both the move and moving in went well."
 
 
Team:
Jon and Craig in the Aberdeen office and a big thank you to the boys sorry I forgot thier names who came to Fort William for uplift off my home they were worth thier weight in gold so please pass on my thanks I moved house on 26th Sept
 
 
 

Review 3 Dec 2019
Recommended by customer in OX2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part-load Oxford to Edinburgh, several boxes including heavy and fragile items, several suitcases and couple of items of furniture/bicycle
 
Cost: £750
 

"Shore Porters were recommended to me by a trusted contractor. They responded quickly and clearly to all communication and felt totally trustworthy from start to finish. Removal men themselves were polite and efficient."
 
 
Team:
Craig, Jon, the drivers
 
 
 

Review 2 Dec 2019
Recommended by customer in AB33
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from small flat to larger house. Move was delayed at last minute and required storage solutions on the spot.

"Helpful, friendly and courtious. Would use again."
 
 
 
 

Review 25 Nov 2019
Recommended by customer in EH49

 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of Aberdeen in September 2019.

"I can’t thank the three guy team enough who made our move as stress free as possible. They were very hard working, professional, respectful, friendly and polite at all times. We opted for the full packing service, however three people wasn’t enough and we had to help or we wouldn’t have left on time. Unfortunately the team weren’t aware of all my plants although they were pointed out on survey, this would have upset me but guys took charge and all was well. The guys treated our belongings with respect and cared as if they were their own.
Hopefully the guys get a pay rise for their hard work.
Keep up the good work guys, much appreciated.
We would highly recommend Shore Porters and have done so.
"
 
 
Team:
D. Rothnie, D. Blair & G. Sinclair.
 
 
 

Review 18 Nov 2019
Recommended by customer in CW2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One removal was partly from Scotland to England. The house had to be totally cleared packed and half the furniture and items put into storage, whilst the remainder delivered to England. I had total confidence in leaving the removal team to undertake the removal which they did extremely effectively and with no damage or breakages. The delivery proved equally uneventful. When the storage items were required to be delivered to two addresses there were no problems. Likewise when I used this company the second time as a part load to make one uplift but two deliveries in England, there was no difficulties. It was a prompt efficient professional service.

"This is the second time I have used The Shore Porters and I wouldn’t consider another removal company. They are far superior to any other company I have used previously.
My removals were not particularly straightforward and the personnel provided me with reassurance and confidence in the entire process with their professionalism.
The removal and delivery men were excellent being prompt and courteous, thus the whole ‘flitting’ was stress free.
The professional and efficient service that I have come to expect from The Shore Porters means that I have no hesitation in praising or recommending this company."
 
 
Team:
I don’t remember their names, but all were excellent.
 
 
 

Review 14 Nov 2019
Recommended by customer in AB22
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The furniture I have is very heavy oak and they moved it with little effort!! It took them no time at all and the made sure I was happy with where they had put everything in the new property.

"I didn't have a huge amount to move and I wasn't moving far but I cannot praise the moving team enough. Before the move boxes were delivered to me at my convenience and after were collected again. The furniture I have is very heavy oak and they moved it with little effort!! It took them no time at all and they made sure I was happy with where they had put everything in the new property. I would absolutely recommend Shore Porters and will definitely use them again in the future."
 
 
Team:
Can't remember
 
 
 

Review 11 Nov 2019
Recommended by customer in AB21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1200
 

"They made a stressful day a lot easier. Great team guys."
 
 
 
 

Review 11 Nov 2019
Recommended by customer in AB33
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from top floor flat to house.

"Really good. Efficient, fast and careful. We even had an issue collecting keys and with sale being confirmed, staff were on hand to advise on storage and next steps."
 
 
 
 

Review 1 Nov 2019
Recommended by customer in W4 1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From rural Aberdeenshire to west London.
 
Cost: £950
 

"It all went seamlessly. Organisation behind the scenes was excellent and the team on both days performed excellently."
 
 
 
 

Review 11 Oct 2019
Recommended by customer in AB15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved recently from the UK to the US and initially looked at conducting some of the logistics ourselves before being advised by EVERYBODY in town to use Shore Porters. The efficiency and great communication from the first quote to unboxing with their US partners here at our final destination was absolutely worth every penny.

"Professional, courteous and obviously experienced. Would not use anybody else and have already recommended them to friends doing similar moves. Hearing the history of the Company was fascinating and well worth looking at. Impossible to argue that they are not the worlds most experienced moving company. The teams each end packing and unpacking as well as the office support highlighted this with every question answered professionally. To have this level of support during such a big move personally and know that you have the support all the way made our life so much easier. Thank you to all the team"
 
 
Team:
Colin Davidson
 
 
 

Review 9 Sep 2019
Recommended by customer in G12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from Aberdeen to Glasgow involving delivery to storage and subsequently to a 3rd floor property
 
Cost: £1500
 

"All round a very good experience. Support and communication from staff organising the move was very good. The removal itself was excellent, with the crew over the two days of the move doing a great job; they were a credit to the company."
 
 
 
 

Review 8 Aug 2019
Recommended by customer in AB10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving stored items from shore porters to parents attic. Over 80 items.

"My parents were extremely impressed with the service provided. The two men were extremely professional and considerate. They politely shook their hands and were conscious of my parents cats welfare during the movement of goods Incase she entered the van.
They had a good sense of humour and seemed happy in their work.
They made sure not to cause any damage.
Overall the experience was very good and would recommend them to others."
 
 
Team:
John McKinnon and I Gilchrist
 
 
 

Review 6 Aug 2019
Recommended by customer in HP1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £4500
 

"Very helpful and polite removal men."
 
 
Team:
Gary, Mark, Richard and the other hard working men.
 
 
 

Review 3 Aug 2019
Recommended by customer in EX1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Aberdeen to Exeter
 
Cost: £4200
 

"Would highly recommend this moving company to others- the service was really great. Movers were friendly and helpful and made sure that our tricky sofa was put back together properly- thank you!"
 
 
Team:
Graham and Kenny
 
 
 

Review 18 Jul 2019
Recommended by customer in EH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I cannot praise the whole experience enough. Shore Porters have been fantastic, from start to finish. I was never made to feel uncomfortable, in any way, with all the ups and downs of having to cancel removals due to buyers pulling out etc. Finally, the move happened and it was unbelievable how helpful the guys were when arriving with everything. They were fantastic. I would never fail to recommend Shore Porters. Incredible value.

"I have expressed my heartfelt thoughts at the beginning of this Consumer review.

The whole experience was amazingly stress free, thanks to all the attention paid to each step of the way."
 
 
Team:
Craig Thompson was amazing.
 
 
 

Review 25 Jun 2019
Recommended by customer in LN2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Aberdeen to Lincolnshire. As well as a 3 bedroom house and a studio the move involved wrapping and moving 70 paintings.
 
Cost: £4600
 

"This was a first class service. Everything was thoroughly explained in advance and a timetable given. The timetable was adhered to. The best part was the service from the men who carried out both the packing and the unpacking. The were efficient, friendly without making assumptions and, having seen the job on the day, very accurate in giving estimates of time it would take.

At the last minute we had to go to a funeral on the day of the unpack at our new home. The men unpacking volunteered to start at 7.am to give us time to travel to the funeral."
 
 
Team:
Craig and Chris
 
 
 

Review 24 Jun 2019
Recommended by customer in AB15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shore Porters recently moved contents from our Home in Aberdeen to a home in London
 
Cost: £700
 

"Shore Porters provided us with a first Class service when moving belongings from our home in Aberdeen to another in London.

Each step was handled with total professionalism and the guys who did the move were fantastic.

I would have be delighted to recommend them to whoever was moving either locally or long distance.

"
 
 
 
 
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