The Shore Porters Society

Where reputations count.

1 Baltic Place
Aberdeen
Grampian
AB11 5EW

Removers - Removals Companies

www.shoreporters.com

Email This Business

Tel 01224 569569

Listed under: Removers / Removal Companies

98% recommended Rating 9.4/100
467 reviews since 2013

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 467 reviews since 2013

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.4/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" I think it depends on the team that did the move and we got a very good team, worked from the minute they arrived, until the job was complete." more

" Seamless and very helpful. Helpful, pleasant removers. Could not praise them and the process highly enough. Excellent service" more

" Nothing was too much trouble-all our kitchen cupboards of china, glasses, cups and sauces were wrapped and stored carefully. We asked Shore Porters to carry out our move because the company moved o...." more

" Wonderful team loaded up in Scotland then two of that team came down to Surrey and did a fantastic job. They worked so hard and with great sense of humour. They made the awful job easier and more ple...." more

About Us
Information provided by the business
Legal Name: The Shore Porters Society.

The Shore Porters� Society has a rich heritage of experience and expertise that spans over more than a remarkable five centuries.

As leading specialists in removals and storage, we are renowned worldwide for our professionalism and care in safely transporting people�s most precious possessions across countries and continents.

We are proud of our roots as the oldest transport company in the world, but we also invest in our future, co-ordinating our fully-trained staff and leading-edge vehicles and materials to deliver peace of mind and a quality experience to our customers.

Shore Porters is a member of BAR (British Association of Removers) and FIDI (Federation Internationale de Demenageurs International) and is financially bonded by BAR Overseas Group, which is your personal guarantee for complete peace of mind.

Review 10 May 2025 Recommended by customer in AB33 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move was from West coast to East coast Scotland, did have a lot of plants in pots.

"I think it depends on the team that did the move and we got a very good team, worked from the minute they arrived, until the job was complete."

Team:
Unsure sorry

REPORT THIS REVIEW

Review 7 May 2025 Recommended by customer in AB12 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Came at reasonably short notice when house move was pushed forward. Packed up house efficiently and quickly.

"Seamless and very helpful. Helpful, pleasant removers. Could not praise them and the process highly enough. Excellent service"

REPORT THIS REVIEW

Review 26 Mar 2025 Recommended by customer in WF4 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The entire contents of our house were packed away into the large removal van and transported 400 miles to remain in the company�s own storage facility for several months. Whilst 3 days were allocated for the process, the 3 professional removal men were away on their journey at the beginning of the third day. We had a few clocks which were carefully packed. The garage looked challenging but it was well packed away. Thank you.

"Nothing was too much trouble-all our kitchen cupboards of china, glasses, cups and sauces were wrapped and stored carefully.

We asked Shore Porters to carry out our move because the company moved our son and family previously and we were able to be there and saw how careful and thorough the people involved were.

We would highly recommend them if you require a removal business that has excellent communications and has many years of experience and a great team of professionals.

Thanks to all the team!"

Team:
Kerrie, Craig. Ian and Darren. Excellent job👍🏻.

REPORT THIS REVIEW

Review 25 Mar 2025 Recommended by customer in AB23 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving entire contents of 4 bedroom house 500 miles from Scotland to Surrey including oil paintings grandfather clocks, large heavy dressers and large plant pots

"Wonderful team loaded up in Scotland then two of that team came down to Surrey and did a fantastic job. They worked so hard and with great sense of humour. They made the awful job easier and more pleasant. They worked so efficiently and quickly and were incredibly helpful and polite and friendly"

Team:
So wish I could remember their names. The two men moving us from Balmedie to Guildford the week beginning 17th March

REPORT THIS REVIEW

Review 30 Dec 2024 Recommended by customer in AB15 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Very impressed. Turned up when expected and after a walkthrough the men got on with the job in a fast efficient manner. They were courteous and polite. Basically I didn�t have to do anything as they were very professional.

"From the get go from the man coming to give me a quote I felt that the firm knew what it was doing. Nothing seemed to be too much trouble. They instilled a confidence. Everyone was very professional and the price very good. Definitely highly recommended."

Team:
Nicky and the men with him

REPORT THIS REVIEW

Review 3 Dec 2024 Recommended by customer in AB15 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move at fairly short notice. Access at new address limited for removals vans.

"Very smooth process from receiving estimate of costs to completion of house move. Plenty of boxes and packing materials provided prior to the move. The removals team on the day were very polite, attentive and considerate. The move was made as easy as it could be. Happy to recommend."

REPORT THIS REVIEW

Review 26 Nov 2024 Recommended by customer in AB39 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move was essentially a lift and shift. Most of the ''large'' elements (dining room table and chairs etc..) were not coming with us, and the kitchen appliances were all integrated. I had tried to box as much as I could, to make the lifting and stacking a little easier, and this helped with the timings on move day itself. We were moving from a 4-bedroom villa, over 2 floors, to a similar house setup.

"The team from Shore Porters were brilliant and very professional.

I had never used house movers before, so had no idea of time / scale, but they emptied my entire 4 bedroom house, plus garden furniture and double garage in 2.5 hours. Very impressive!!

We then had a frustrating delay in getting the keys to our new property, but the team were all very good about it and still managed to get all of our boxes unloaded by 5pm. Our move co-ordinator even checked in to see how my wife and I were doing regarding the delay, and checking we were OK.

Very, VERY happy with the service of the whole team on the day.

Absolutely fantastic ! Highest recommendations from me.
"

Team:
Kerrie was our move coordinator, with Paul heading up the team at the property.

REPORT THIS REVIEW

Review 29 Oct 2024 Recommended by customer in AB35 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Excellent company to deal with, always had good communication, and friendly staff.

"The removal staff were most helpful and very efficient. The whole experience was excellently carried out, on uplift and delivery."

Team:
Ian, Paul, Chris, Kerrie, and Craig.

REPORT THIS REVIEW

Review 28 Oct 2024 Recommended by customer in AB10 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The men who did my house removal were pleasant, professional, courteous and efficient. I appreciated also Craig�s calls to check in and advise as time went on and still no keys until late pm.

"I cannot praise the whole team highly enough. The team made tremendous efforts to to get the van emptied in time to avoid me having to pay penalties. I will certainly recommend to any friends or colleagues. Office staff also very professional, friendly and helpful. Also, well priced compared to other firms. Would recommend highly."

Team:
Craig, Kerrie and the team on 25/10, 3 super guys.

REPORT THIS REVIEW

Review 28 Oct 2024 Recommended by customer in AB25 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal services, storage for a week, and then delivery services to our new house.

"Can't recommend Shore Porters highly enough - competitively priced, helpful & efficient office team, and the delivery guys themselves were superb - friendly, hard working and very much went above & beyond for us!"

Team:
Kerrie in the office, and a squad of 6 different guys over our 2 deliveries - all great!

REPORT THIS REVIEW

Review 15 Aug 2024 Recommended by customer in AB30 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A move from Devon to Stonehaven, nearly 600 miles journey

"This move was incredibly quick & strait forward. Can only speak highly of all aspects & the very efficient way everything was handled for the move ."

Team:
Craig, Kerrie, Martin & Greg

REPORT THIS REVIEW

Review 30 Jul 2024 Recommended by customer in Ky3 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Great service, first class, worth every penny

"Great service"

Team:
Four hard working very helpful men

REPORT THIS REVIEW

Review 24 Jul 2024 Recommended by customer in E10 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Wentsmooth and without hitch.

"All done for us, understood us and kept us informed."

Team:
Kerrie Farnam and porter Ian and the guys with him

REPORT THIS REVIEW

Review 18 Jul 2024 Recommended by customer in KT5 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving a 4 bedroom house, garage & garden furniture (including plants) from the south west of England to the North East of Scotland, this also included the transportation of a sports car.

"Davie, Grant and the crew were incredibly helpful, fab and fast and of course Kerrie was amazing, always there to help us to find a solution to our ongoing moving date saga.

The whole team made one of the most stressful things you can do in life, a smooth and hassle free experience."

Team:
Andrew, Kerrie, Davie & Grant

REPORT THIS REVIEW

Review 18 Jul 2024 Recommended by customer in WS14 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Aberdeen to the Midlands

"They replied to communication quickly and gave options. The weekend transfer suited us. The team who did the removal was very efficient. Kerri was very helpful on the phone."

Team:
Kerri, Ian?

REPORT THIS REVIEW

Review 29 Apr 2024 Recommended by customer in EH24 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move of large 4 bedroom house to new build 150 miles away. Complete mix of items from special items needing extra care and packing, to garden plants and ornaments.

"Very delighted with the experience. Lead up was very clear and stress free. The actual move was made all the better with the excellent, polite, and friendly staff; we couldn�t have asked for a better team.
Well done and thank you! Would clearly recommend without hesitation."

REPORT THIS REVIEW

Review 23 Apr 2024 Recommended by customer in AB34 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House to house move within Aberdeenshire

"I cannot fault this company. From my first enquiry to taking my items into my new house, they were faultless.

Everyone I dealt with from the office staff and estimator of costs on the house visit to the removal crew were professional, polite, efficient and knowledgeable.

Communication was fast, thorough, detailed and I can honestly say, they took all the stress out of the move, which I had been dreading.

My goods were delivered safely, perfectly packaged with no damage. I had a delivery of boxes before my move which were delivered in good time and I felt I had really clear instructions to re clothing, mattresses etc.

My beds were reassembled in record time and everything placed just as I asked. The removal team were so efficient and helpful- I felt completely looked after and would not hesitate to recommend them.

I can�t remember the last time I had such exemplary customer service and felt so valued as a customer.

"

Team:
I can�t remember! Just all of them.

REPORT THIS REVIEW

Review 25 Mar 2024 Recommended by customer in AB41 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Everything went smoothly

"Pete and crew did an amazing job moving us.
Nothing was too much as they were all friendly and accommodating.
There were a couple of items they packed in a couple of boxes themselves which showed to us how professional they were.

Overall, very pleased with the efficiency and the guys were very nice as well"

Team:
Pete, can�t remember rest of the guys

REPORT THIS REVIEW

Review 8 Feb 2024 Recommended by customer in AB31 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Standard house move but with awkward items of Childrens outside toys that were difficult to get out of the path from Garden. The move was delayed but Shore porters were quick and efficient to book items into storage and work around our circumstances

"Fantastic from start to finish.

Quote was dealt with quickly and considering the time of year , were able to deal with our short deadline.

The loading and packing was fantastic with no issues at all the staff being very friendly and helpful.

unfortunately our moving in day got pushed back which was extremely stressful. However Shore Porters understood and accommodated the change in dates very well. They were flexible enough to allow me to visit to get some items we needed until we could move in. throughout this period the staff were magnificent and was one less thing to worry about knowing our items were stored and ready to go when needed.

when we finally exchanged house, shore porters were ready to go with the new date and had no issues with the short notice

Highly recommended and would use them again for a move."

Team:
Craig Thomson and the entire removal team

REPORT THIS REVIEW

Review 9 Jan 2024 Recommended by customer in AB53 business The Shore Porters Society https://www.referenceline.com/removers_removals_companies-in-aberdeen-theshoreporterssociety-77189

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move from Bristol to Aberdeenshire.

"The whole process from the very beginning was easy and trouble free.
The video appointment was very detailed to enable an accurate quote and schedule for the move.

The lorry arrived on time and on schedule. The chaps were very friendly but efficient. Everything was loaded and packed with care.

At the other end, again they arrived on time and unloaded everything with care and efficiently.

Had no issues with the service at all.
Really glad we used a local Scottish company rather than a local one to us in Bristol."

Team:
Craig, Nicky and Matthew

REPORT THIS REVIEW

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