The Shore Porters Society

1 Baltic Place
Aberdeen
Grampian
AB11 5EW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.4/10
320 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 320 reviews since 2013
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property
 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed
 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite
 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" All round a very good experience. Support and communication from staff organising the move was very good. The removal itself was excellent, with the crew over the two days of the move doing a great jo...."   more
 
" My parents were extremely impressed with the service provided. The two men were extremely professional and considerate. They politely shook their hands and were conscious of my parents cats welfare du...."   more
 
" Very helpful and polite removal men."   more
 
" Would highly recommend this moving company to others- the service was really great. Movers were friendly and helpful and made sure that our tricky sofa was put back together properly- thank you!"   more
 
About Us

The Shore Porters’ Society has a rich heritage of experience and expertise that spans over more than a remarkable five centuries.

As leading specialists in removals and storage, we are renowned worldwide for our professionalism and care in safely transporting people’s most precious possessions across countries and continents.

We are proud of our roots as the oldest transport company in the world, but we also invest in our future, co-ordinating our fully-trained staff and leading-edge vehicles and materials to deliver peace of mind and a quality experience to our customers.

Shore Porters is a member of BAR (British Association of Removers) and FIDI (Federation Internationale de Demenageurs International) and is financially bonded by BAR Overseas Group, which is your personal guarantee for complete peace of mind.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 81%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 69%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 76%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 71%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aberdeen 16
access 7
arrived 19
better 7
boxes 15
brilliant 13
care 12
careful 7
class 10
contact 10
courteous 14
customer 7
damage 7
damaged 9
definitely 11
delighted 7
delivered 12
delivery 24
easy 9
efficient 41
excellent 46
experience 24
extremely 22
friendly 33
good 43
great 28
guys 32
happy 32
hard 17
Helpful 56
highly 19
initial 18
just 17
packed 13
packing 23
polite 25
Porters 56
process 13
professional 41
quick 14
quickly 13
quote 19
really 21
recommend 38
removal 53
service 95
Shore 58
smoothly 16
team 45
thank 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Sep 2019
Recommended by customer in G12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from Aberdeen to Glasgow involving delivery to storage and subsequently to a 3rd floor property
 
Cost: £1500
 

"All round a very good experience. Support and communication from staff organising the move was very good. The removal itself was excellent, with the crew over the two days of the move doing a great job; they were a credit to the company."
 
 
 
 

Review 8 Aug 2019
Recommended by customer in AB10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving stored items from shore porters to parents attic. Over 80 items.

"My parents were extremely impressed with the service provided. The two men were extremely professional and considerate. They politely shook their hands and were conscious of my parents cats welfare during the movement of goods Incase she entered the van.
They had a good sense of humour and seemed happy in their work.
They made sure not to cause any damage.
Overall the experience was very good and would recommend them to others."
 
 
Team:
John McKinnon and I Gilchrist
 
 
 

Review 6 Aug 2019
Recommended by customer in HP1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £4500
 

"Very helpful and polite removal men."
 
 
Team:
Gary, Mark, Richard and the other hard working men.
 
 
 

Review 3 Aug 2019
Recommended by customer in EX1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Aberdeen to Exeter
 
Cost: £4200
 

"Would highly recommend this moving company to others- the service was really great. Movers were friendly and helpful and made sure that our tricky sofa was put back together properly- thank you!"
 
 
Team:
Graham and Kenny
 
 
 

Review 18 Jul 2019
Recommended by customer in EH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I cannot praise the whole experience enough. Shore Porters have been fantastic, from start to finish. I was never made to feel uncomfortable, in any way, with all the ups and downs of having to cancel removals due to buyers pulling out etc. Finally, the move happened and it was unbelievable how helpful the guys were when arriving with everything. They were fantastic. I would never fail to recommend Shore Porters. Incredible value.

"I have expressed my heartfelt thoughts at the beginning of this Consumer review.

The whole experience was amazingly stress free, thanks to all the attention paid to each step of the way."
 
 
Team:
Craig Thompson was amazing.
 
 
 

Review 25 Jun 2019
Recommended by customer in LN2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Aberdeen to Lincolnshire. As well as a 3 bedroom house and a studio the move involved wrapping and moving 70 paintings.
 
Cost: £4600
 

"This was a first class service. Everything was thoroughly explained in advance and a timetable given. The timetable was adhered to. The best part was the service from the men who carried out both the packing and the unpacking. The were efficient, friendly without making assumptions and, having seen the job on the day, very accurate in giving estimates of time it would take.

At the last minute we had to go to a funeral on the day of the unpack at our new home. The men unpacking volunteered to start at 7.am to give us time to travel to the funeral."
 
 
Team:
Craig and Chris
 
 
 

Review 24 Jun 2019
Recommended by customer in AB15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shore Porters recently moved contents from our Home in Aberdeen to a home in London
 
Cost: £700
 

"Shore Porters provided us with a first Class service when moving belongings from our home in Aberdeen to another in London.

Each step was handled with total professionalism and the guys who did the move were fantastic.

I would have be delighted to recommend them to whoever was moving either locally or long distance.

"
 
 
 
 

Review 13 Jun 2019
Recommended by customer in EH3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture 1 table, 5 chairs, camp bed and china, 2prints, 8 books
 
Cost: £573
 

"I was delighted with the move (have used Shore Porters before and would not hesitate to do so again)."
 
 
Team:
Craig David? can't remember sorry
 
 
 

Review 12 Jun 2019
Recommended by customer in B755
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Aberdeen to West Midlands
 
Cost: £4000
 

"I used Shore Porters following a recommendation from a friend. Prior to that we have moved several times across UK and have used other big companies.
I must say this time we received a fantastic, top class service from Ian, Martin and their colleagues, and I wasn't even present at the property when they did all the packaging.
We are very grateful.
This is an extremely reliable, friendly and professional removal company. Really impressed, delighted and highly recommend.
Thank you."
 
 
Team:
Ian, Martin
 
 
 

Review 12 Jun 2019
Recommended by customer in AB10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had been recommended to use Shoreporters by a friend who did recently completed a big move from Aberdeen to Yorkshire. I had also had a good experience having the company twenty years ago. So it was a no brainier for me this time too. I moved out of a large flat six months ago & I opted for Shoreporters to do all the breakables packing & I packed my clothes & books etc. The guys turned up promptly on the day & were really organised, professional & hard working. They made the move so much easier for me. My belongings ended up being in storage for six months until I bought a new house. The unloading went smoothly too & nothing was too much trouble for the guys - especially when I changed my mind a couple of times of where to put my furniture.

"As stated above I had been recommended to use Shoreporters and I had personally a good experience with them on my previous move twenty years ago.
I also taken into consideration that my belongings would be in storage and I had had a good experience in this aspect too.
It helps to ask questions before you start and they were very helpful with all of my queries. Nothing was too much trouble. They also have a lot of practical advice on their website which I took advantage of.
It was a lot of work packing up my place but it went very smoothly because of the experienced staff."
 
 
 
 

Review 28 May 2019
Recommended by customer in G61

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movement of possessions from storage location to new accommodation 400 miles away

"The unpackers were efficient, helpful and the work was carried out to my expectations. All available packing waste was removed with them and the area left clean and tidy."
 
 
Team:
I can't remember but please look who was assigned.
 
 
 

Review 27 May 2019
Recommended by customer in EH9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed and moved house contents to storage. After a period of time overseas we returned to the U.K. and our possessions were shipped back and added to the original house contents in storage. Final stage was the removal from storage of all items.

"Thoroughly professional service from the initial move to storage and then our subsequent move to our new home. Shore Porters staff both within the office and the removals team were all extremely helpful and obliging. Our move went ahead as planned and without any issues."
 
 
 
 

Review 6 May 2019
Recommended by customer in AB31
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was challenging move fast it was not possible to get a large removal lorry to the address due to access restrictions (hairpin bend) but Shore Porters overcame that by providing a ''shuttle van'' that was packed then sent off to decant to the larger vehicle several times. This obviously increased the duration of the removal but the guys sent o carry out the job were courteous and we never heard a negative word from them even though the job was not ''standard. Shore Portered provided storage over the weekend then delivered our belongings to the new address on the Monday

"We have used Shore Porters a number of times over the years and although we get alternative quotes, their price is always competitive and we have grown assured of the level of service we can expect. The guys were very efficient and careful with the packing (even packing a half bottle of wine I was hoping to enjoy after they departed, but it turned up in a box upon delivery!) and were curious and polite throughout. I can not recommend Shore Porters highly enough, from the first initial contact to the last box being delivered. A slick, organised Company."
 
 
 
 

Review 23 Mar 2019
Recommended by customer in E2 0

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved one bedroom flat content from London to Aberdeen. Partial load of mostly boxes and a few furniture items, including plants in pots.
 
Cost: £530
 

"I moved from London to Aberdeen and was looking for a partial load to keep prices low. The Shore Porter team was responsive and quick to all my questions before the move. Before the agreed move day, I was contacted to arrange the collection time and the two guys who came were very polite and quick. Same experience for the delivery. Overall a very good experience with both back office and front end. I do not hesitate to recommend them to friends and family."
 
 
 
 

Review 5 Mar 2019
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and effects from Edinburgh to a storage unit in North Yorkshire

"The removers delivered packaging boxes as arranged and on time.
The removal was scheduled over 2 days but in fact took only 1 day mainly because of the efforts of the operatives. They worked extremely hard with very little break time and were very friendly and polite.
We are very happy with our choice of Shore Porters and thank the staff in Aberdeen, particularly Jon for all their help and advice.

"
 
 
Team:
Jon and Craig
 
 
 

Review 5 Mar 2019
Recommended by customer in nw1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
---

"-----"
 
 
 
 

Review 4 Mar 2019
Recommended by customer in Angu
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part load from Aberdeenshire to SW Wales. Movement of items went seamlessly. Excellent job.
 
Cost: £1500
 

"The part load move took place over a one week period in January; the removal guys on pick up were hugely efficient and courteous. Also, because we had pre-packed most of the boxes, the pick up was completed very quickly.
With regard to delivery the wagon was bang on time; even though they had to deal with some severe weather on the drive south. Once again the 2 guys were extremely efficient and courteous, and unloaded remarkably quickly putting all the items in the pre-designated rooms.
Very happy with the whole experience and will come back to Shore Porters in about 20 months' time when the main move is scheduled to take place."
 
 
Team:
Jon, George, Bruce etc.
 
 
 

Review 1 Mar 2019
Recommended by customer in AB15
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
ShorePorters assisted us with an office move from one location to another.

"Very seamless service, the staff who delivered the crates, who assisted the move and collected crates were very friendly and professional. The move was stress-free and the turn around was very quick. Prices are very competitive."
 
 
Team:
Mike, Jim? and another, all very friendly
 
 
 

Review 26 Feb 2019
Recommended by customer in AB14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
removal of all furniture from a 5 bedroom house.
 
Cost: £1000
 

"My experience of working with the Shore Porters team was first class. This is the second time I have used them and would have no hesitation recommending them. they make an exciting and stressful time enjoyable relaxed and really positive."
 
 
 
 

Review 21 Feb 2019
Recommended by customer in AB51
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packaging and shipping of 21 pieces of Artwork from Aberdeen to London
 
Cost: £675
 

"From the initial call for a quotation, through to the shipment arriving in London, we were highly impressed with the service we received.

The quote was very reasonable, and also less than others had quoted - although it always pays to benchmark.

The team arrived on time, and were very courteous and pleasant. They brought in all the packaging materials and set to work, wrapping each piece individually with great care. They worked very diligently and tidily, ensuring our reception area was disrupted as little as possible.

It is sometimes rare these days to receive excellent customer service, but we can say with confidence that Shore Porters proved this still exists.

We would have no hesitation in using Shore Porters again, and would highly recommend their services."
 
 
Team:
K Lovie, K Haighton, C Davidson, M Pollard
 
 
 
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