Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The firm\'s charges are reasonable for the work involved
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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Move from Aberdeenshire to Hampshire with storage for an undetermined period at time of booking. Some contents to go to a second address on delivery (though in the end we didn''t need this). Eveything to be packed for us, some furniture to be dismantled and reassembled.
Delivery was arranged very quickly once we knew our entry date.
Price below is approx, and covers removal, storage and delivery plus insurance, and vat.
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Cost: £6000
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Team: Craig and his team of removers, D Rothnie, K Hamilton & G Angus and I Lumsden & M Mckay
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