Satisfaction Ratings |
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Sales & Support
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9/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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9/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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9/10
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The firm\'s charges are reasonable for the work involved
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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The move from Penn to Swansea went very smoothly. The removal men were prompt, efficient and carried out the work in a safe and professional manner. The job took one day, quicker than the 2 days that was anticipated. Overall we were extremely happy with the service and would recommend the company based on a professional, reasonably priced and friendly approach.
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Team: Sorry, cannot remember but excellent.
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