W H Cox & Son (Removals & Storage) Ltd

Unit 1 Fairview Industrial Estate, Raans Road
Amersham
Buckinghamshire
HP6 6JY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
571 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 571 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Have used W H Cox three times in last 8 Years, at all times a 100% service, cannot fault and would use again. To sum up, 'they care'. "   more
 
" We changed the job significantly (added several large extra items) just a week before the move, hence needing a bigger vehicle than had been quoted for. The company adjusted the job on basis of a very...."   more
 
" An efficient and professional service from WH Cox."   more
 
" Everything was easy from the initial visit to assess the contents, the estimate and arranging the date. Then the day before the move they came and packed and loaded a lot of stuff , making sure we had...."   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 71%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 43
Boxes 50
brilliant 25
care 40
careful 28
courteous 28
Cox 139
Coxs 23
Definitely 40
easy 29
efficient 113
efficiently 29
Excellent 88
experience 27
family 23
fantastic 28
finish 26
friendly 107
furniture 38
good 87
great 78
happy 70
hard 72
helpful 129
highly 55
impressed 28
just 33
packed 47
packing 73
Pleased 39
polite 93
process 36
professional 100
property 26
quick 25
quickly 35
quote 40
really 48
recommend 146
recommended 47
removal 89
service 186
smoothly 23
stress 33
stressful 27
team 126
Thank 40
WH 63
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Dec 2019
Recommended by customer in SL2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A modest move, down size house to a apartment.
 
Cost: £700
 

"Have used W H Cox three times in last 8 Years, at all times a 100% service, cannot fault and would use again.

To sum up, 'they care'.

"
 
 
 
 

Review 2 Dec 2019
Recommended by customer in HP7

 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Van load of mainly antique furniture to a cottage in Scotland.
 
Cost: £2016
 

"We changed the job significantly (added several large extra items) just a week before the move, hence needing a bigger vehicle than had been quoted for. The company adjusted the job on basis of a very reasonable and realistic extra fee. On arrival at the delivery end the team helped with moving a double bed at the property that was nothing to do with the removal job, and even though they were by then running very late due to massive M6 holdups on the way up. Overall a very professional outfit, well deserving of their strong local reputation. I would certainly use them again."
 
 
 
 

Review 16 Nov 2019
Recommended by customer in HP8

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move within 10 miles of previous house.

"An efficient and professional service from WH Cox."
 
 
 
 

Review 13 Nov 2019
Recommended by customer in HP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 4 bed detached to 4 bed semi about 3 miles away with an upright piano and a large planter with a fig tree
 
Cost: £1934
 

"Everything was easy from the initial visit to assess the contents, the estimate and arranging the date. Then the day before the move they came and packed and loaded a lot of stuff , making sure we had everything we needed for the night and the next morning. Then the next morning they packed and loaded the rest and then unloaded at the new house . They even assembled the beds. They were very friendly, helpful and empathetic"
 
 
Team:
The team was led by James
 
 
 

Review 13 Nov 2019
Recommended by customer in OX29

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved about 50 miles away, from a 3-bed semi to a 3-bed detached.
 
Cost: £930
 

"Excellent service from start to finish. We put some furniture in storage with WH Cox some months before the move, and this together with the move itself was handled very well. Communication was always clear and friendly, and the guys on the day were great.
Highly recommend."
 
 
Team:
James, Paul
 
 
 

Review 7 Nov 2019
Recommended by customer in Po35

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to the isle of Wight, so ferries had to be taken into consideration. The move was over two days.

"From the moment Mark came to give us a quote to delivery we received excellent service. The team were kind and understanding while still being professional. We took the packing service and James and Nick were very respectful of all our things and handled them with care.The loading and unloading was fast and everything was put in the correct rooms. One of the nice things was how quickly James and Nick new our names, not only was this a nice connection but obviously helped them with the packing of the rooms."
 
 
Team:
As mentioned above, but the whole team made it perfect
 
 
 

Review 5 Nov 2019
Recommended by customer in HP15
 My Age: 50 - 59 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOVING FROM A 3 BED 3 STOREY TO A FIRST FLOOOR FLAT AND FULL PACKING SERVICE
 
Cost: £1012
 

"WOULD DEFINATLY USE AGAIN AND RECOMMEND"
 
 
Team:
PAUL
 
 
 

Review 14 Oct 2019
Recommended by customer in HP16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bed to 3 bed house including items from shed and loft.
 
Cost: £1040
 

"We were very happy with the entire experience.
From Paul packing the house the day before the move and then Paul, Brian and George unpacking and assembling various items in the new home.
Great team, friendly and hard working.
Worth every penny!"
 
 
Team:
Paul, another Paul. Brian and George.
 
 
 

Review 13 Oct 2019
Recommended by customer in HP7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved us in 2015, Stored and moved belongings in 2019

"We used W H Cox to move us, nearly 4 years ago. They were great, reliable, lovely to deal with and competitively priced. It therefore made sense that when we needed to move out of our house for renovations and they offered storage, we did not hesitate to use them again. A lovely team to converse with, from the office staff to the removal people. We have only had a good experience, they are well priced and know their stuff!!"
 
 
 
 

Review 11 Oct 2019
Recommended by customer in HP6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent packing team enabled move of some items a day earlier than planned ( we already had keys ) which made the actual moving day easier. All the guys were very helpful and friendly.
 
Cost: £1068
 

"Excellent packing team enabled move of some items a day earlier than planned ( we already had keys ) which made the actual moving day easier.

All the guys were helpful and friendly

Would recommend"
 
 
Team:
Pete
 
 
 

Review 10 Oct 2019
Recommended by customer in HP17

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was a local one of about 10 miles 3 bed house with outbuildings into a bigger 4 bed.
 
Cost: £1056
 

"We used them for a previous move, so came back again.
No issues to report.
Packing was good, movers on the day polite and helpful.
No damage, or lost items, so happy all round."
 
 
Team:
Ooh think it was Brian, Jason and maybe Alastair, sorry can’t recall for sure.
 
 
 

Review 30 Sep 2019
Recommended by customer in RG41

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move Amersham to Wokingham
 
Cost: £700
 

"Excellent service"
 
 
 
 

Review 30 Sep 2019
Recommended by customer in HP7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £750
 

"Easy, friendly and hassle free. The team were SUPER and I would happily recommend you to anyone! Thank you- we really appreciate your hard work and the care you took over the move."
 
 
Team:
Paul, Lee and Nick
 
 
 

Review 30 Sep 2019
Recommended by customer in HP6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move within same town

"The service was brilliant. They were cost effective and well below one well known company in our area. Their team were professional and quick. They even let us enter the house and show are kids round before they started to unpack.

We were going to pack ourselves but I am so glad we didnt. The service was brilliant and only 1 wine glass casualty in the whole move!"
 
 
 
 

Review 11 Sep 2019
Recommended by customer in HP7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bungalow
 
Cost: £600
 

"Trustworthy guys who did a great job (our second move with them). Highly recommended."
 
 
 
 

Review 10 Sep 2019
Recommended by customer in HP16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have used W.H. Cox for our last two requests and each time we have been delighted with the service provided.

"However difficult the tasks were carried out perfectly, with complete politeness and humour."
 
 
 
 

Review 10 Sep 2019
Recommended by customer in B96

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Move from Buckinghamshire to Worcestershire
 
Cost: £929
 

"We got three quotes from BAR registered firms in Amersham and WH Cox was by far the most reasonable. Staff were all polite and hard working. Boxes were delivered in advance and the company was really easy to deal with.

The removers on the day arrived punctually and worked tirelessly. Most goods were transported really well. I had two beds that they were unable to dismantle. One of which I think had just been moved too many times before however one I think the guys contributed towards the problem. However it was eventually rectified.

Overall I was really happy with the service and cost and would not hesitate to recommend"
 
 
 
 

Review 4 Sep 2019
Recommended by customer in LN6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I can''t say I had anything particularly unique or interesting, but I do live on my own with my daughter and they dismantled and erected all my furniture into the new location.
 
Cost: £1600
 

"WH Cox made what is a fairly stressful event less so with their pre-move support with packaging and boxes, to no-nonsense pack and delivery of my 3 bedroom property. "
 
 
Team:
Sorry, can't remember, but it is fairly small firm so all were involved
 
 
 

Review 4 Sep 2019
Recommended by customer in HP9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My movers arrived on time and had me all packed up and ready to go in 2 hours. Lovely guys that did a great job. Would highly recommend W H Cox & Son, excellent service

"Mine was a small move but WH Cox and Son did a great job that I would recommend to anyone moving house. Very reasonable price, no breakages. Very happy with their service"
 
 
Team:
Jim and 2 other guys
 
 
 

Review 29 Aug 2019
Recommended by customer in Sl3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack and move service.

"The team were brilliant - they worked quickly and efficiently and all very polite and helpful."
 
 
Team:
Alan, Melvin, Rick and one more - sorry!
 
 
 
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