All Moves UK Ltd

155 Coppice Road, Arnold
Nottingham
Nottinghamshire
NG5 7GS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
460 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 460 reviews since 2016
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 10/10 Packing & Handling Rating 10.0
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service. Quick and efficient would highly recommend. "   more
 
" Our team of Neil, Kyle, Kyle and Matt we're so wonderful! fro start to finish they worked so hard. Also, they were all very professional friendly and endlessly willing to help with anything at all. No...."   more
 
" Very good service. Took the stress from us on moving. Packing well done. "   more
 
" Couldn't have asked for better! Neil and Cheryl made everything seem easy! A+ service thank you. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 99%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 99%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 96%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 99%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 99%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 18
amazing 29
arrived 19
brilliant 47
care 13
Cheryl 13
Chris 12
courteous 19
Craig 11
definitely 26
easy 20
efficient 63
Excellent 60
experience 10
extremely 13
fantastic 41
finish 15
free 17
friendly 97
friends 10
good 47
Great 69
guys 44
happy 22
hard 50
help 11
helpful 93
highly 45
lads 17
moves 27
Neil 19
people 10
pleasant 14
pleased 14
polite 31
professional 81
Prompt 21
Quick 22
quickly 10
really 46
recommend 102
recommended 11
removal 17
service 126
stress 30
stressful 20
team 51
thank 77
Thanks 37
trouble 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Sep 2019
Recommended by customer in NG16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Baby grand handled brilliantly!
Chatty, efficient, helpful and quick.
 
 
 
Team:
Neil Kyle
 
 
 


Review 13 Sep 2019
Recommended by customer in NG13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Our team of Neil, Kyle, Kyle and Matt we're so wonderful! fro start to finish they worked so hard. Also, they were all very professional friendly and endlessly willing to help with anything at all. Nothing was too much trouble and they were, pleasant throughout. I can't praise them enough. I was dreading the move in but it will now be a pleasant memory. "
 
 
 
 
Team:
Neil Kyle Matt
 
 
 


Review 13 Sep 2019
Recommended by customer in NG34
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Astonishing team.
Extremely hard working with difficult challenges including Baby grand piano.
 
Cost: £995
 
 
Team:
Neil Cheryl Craig
 
 
 


Review 13 Sep 2019
Recommended by customer in DE73
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service.
Quick and efficient
would highly recommend. "
 
 
 
 
Team:
Charyl Craig Matt
 
 
 


Review 13 Sep 2019
Recommended by customer in NG13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move.
 

"Very good service. Took the stress from us on moving. Packing well done. "
 
 
 
 
Team:
Cheryl Craig Gordon
 
 
 


Review 9 Sep 2019
Recommended by customer
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Couldn't have asked for better!
Neil and Cheryl made everything seem easy!
A+ service thank you. "
 
 
 
 
Team:
Neil Cher
 
 
 


Review 9 Sep 2019
Recommended by customer in DN22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Overseas container to house.
 

"What a fantastic experience. So professional, considerate of customer service. Thank you for an amazing experience we are delighted with the service. Thank you so much. "
 
 
 
 
Team:
Chris Craig Kyle Chez
 
 
 


Review 9 Sep 2019
Recommended by customer in DE7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very stress free and easy.
 

"Amazing, went so smoothly, friendly too.
Highly recommend. "
 
 
 
 
Team:
Richard Kyle
 
 
 


Review 6 Sep 2019
Recommended by customer in NG11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a lot of stuff! moved into storage.
 
Cost: £594
 
 
Team:
Cheryl Matt
 
 
 


Review 6 Sep 2019
Recommended by customer in DE11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Seamless move, the team kept us both calm and not stressed.
 
Cost: £368

"Very impressive service, arrived on time, loaded and unloaded in record time.
Great experience made easier by the professionalism shown. "
 
 
 
 
Team:
Cheryl Kyle Richard
 
 
 


Review 6 Sep 2019
Recommended by customer in NG11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole flat to a house, plenty of challenges bringing large objects like couch. Bed, dining tables, etc down.
 

"Really happy with the service. Very professional and helpful. Very friendly staff. "
 
 
 
 
Team:
Cheryl Craig
 
 
 


Review 6 Sep 2019
Recommended by customer in SN1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move.
 
Cost: £474

"The remover was friendly and supportive. "
 
 
 
 
Team:
Cheryl
 
 
 


Review 6 Sep 2019
Recommended by customer in DE7
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First class.
 
Cost: £534

"Both Richard and Graig were very helpful polite and friendly made the move a joy not a Chore. "
 
 
 
 
Team:
Richard Craig
 
 
 


Review 6 Sep 2019
Recommended by customer in NG5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Amazing, great staff fast, efficient, friendly. "
 
 
 
 
Team:
Neil Matt Kyle
 
 
 


Review 6 Sep 2019
Recommended by customer in E14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Neil
 
 
 


Review 6 Sep 2019
Recommended by customer in DE23
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of boxes.
 

"Superb 5 star. Will put recommendation on facebook and instagram. "
 
 
 
 
Team:
Neil Lyle Craig
 
 
 


Review 2 Sep 2019
Recommended by customer in NG9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed terrace to a 4 bed detached. Tight stairs and steps to front door.
 
Cost: £312

"Fantastic service, really professional and friendly. They took great care of our furniture and were really considerate of where we wanted things. "
 
 
 
 
Team:
Cheryl K
 
 
 


Review 29 Aug 2019
Recommended by customer in DE73
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move from Rapha to Melbourne.
 

"Wonderful team!
Will recommend to everyone.
Thanks for the help and hard work. "
 
 
 
 
Team:
Matt Richard Graham
 
 
 


Review 29 Aug 2019
Recommended by customer in LE19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of items (1.5 of a house)but handled brilliantly - thank you.
 

"Amazing from start to finish!"
 
 
 
 
Team:
Chris Kyle Gordon Jack
 
 
 


Review 27 Aug 2019
Recommended by customer in NG8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"These lads have been fantastic I would def recommend this company Many thanks guys. "
 
 
 
 
Team:
Chris Kyle
 
 
 

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