Stranks Removals & Storage Ltd

Where reputations count.

Unit 5, Wotton Trading Estate, Wotton Road
Ashford
Kent
TN23 6LL

Removers - Removals Companies

www.stranks-removals.co.uk

Email This Business

Tel 01233 646 478

Listed under: Removers / Removal Companies

98% recommended Rating 9.7/100
380 reviews since 2007

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 380 reviews since 2007

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" Totally professional from start to finish" more

" Our removal vans arrived just before half past eight, giving us plranty of time to and making leaving our previous property a relaxed and pleasant experience. The removal men were pleasant and cheerfu...." more

" An excellent service from all off the team. The company had to very quickly change the delivery and agreed to put all items into storage for 4 months. Would be helpful to receive a FAQ's on what shoul...." more

" I will recommend this company as have known it over a long time. The professionalism of staff doing the packing, dismantling furniture and reassembling incredibly gently with care. Also all big elec...." more

About Us
Information provided by the business
Legal Name: Stranks Removals & Storage Ltd. Limited Company.

Review 4 Dec 2024 Recommended by customer in Tn24 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Dan and his team were amazing

"Totally professional from start to finish"

Team:
Dan, James and Glenn

REPORT THIS REVIEW

Review 9 Mar 2023 Recommended by customer in CT16 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Both the house we moved from and the one we moved to had interesting staircases, one being open plan through the middle of the house and the other consisting of two very narrow and twisting flights. Both properties only had on-street parking.

"Our removal vans arrived just before half past eight, giving us plranty of time to and making leaving our previous property a relaxed and pleasant experience. The removal men were pleasant and cheerful; nothing was too much trouble. They even cheerfully negotiated our open plan staircase. When we arrived at our new property we discovered Openreach had chosen the same day to dig up the pavements but this did not deter our fabulous team. The staircases in the property are narrow and wind a little. Our beds would not go up! Again the removal team were fantastic and refused to be beaten. By 3.00pm all our furniture was in and allour boxes placed exactly where we wanted them. From start to finish our removal experience was amazing. Everyone at Stranks from the moment we asked for a quotation went to such pains to make the process as easy as possible that I can honestly say I have never had such a relaxed, stress free moving day. If you are moving you should seriously consider calling Stranks."

REPORT THIS REVIEW

Review 6 Dec 2022 Recommended by customer in TN29 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The main challenge were obtaining the entry date owing to new build delay. Company were extremely supportive and flexible.

"An excellent service from all off the team. The company had to very quickly change the delivery and agreed to put all items into storage for 4 months. Would be helpful to receive a FAQ's on what should be kept passport, car paper works, etc. "

Team:
Phil Jake Dan Charlie Kie

REPORT THIS REVIEW

Review 26 Sep 2022 Recommended by customer in TN25 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Craig James S

REPORT THIS REVIEW

Review 20 Aug 2022 Recommended by customer business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

At the last minute before the move had to put the goods in storage containing 40 pot plants. This all survived. This happened due to care shown by the staff. A month later found them all in good condition.

"I will recommend this company as have known it over a long time.
The professionalism of staff doing the packing, dismantling furniture and reassembling incredibly gently with care. Also all big electrical appliances were refitted to the connections. I would sincerely like to thank the team. Well done."

Team:
Mickey Da

REPORT THIS REVIEW

Review 1 Aug 2022 Recommended by customer in TN23 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Home removal

"Great service. Lads that did our removal were great! very professional throughout and everything was done in a timely manner.
Would definitely recommend!"

REPORT THIS REVIEW

Review 21 Mar 2022 Recommended by customer in SA13 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from southeast Kent to Wales

"Very please micky and his porter was very polite and helpful i would highly recommend strands of Ashford Kent"

Team:
Mick and Bradley

REPORT THIS REVIEW

Review 11 Oct 2019 Recommended by customer in CT5 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

4 bedroom house to bungalow.
Dan who came on the Friday to pack before the move on the Tuesday was on his own, a colleague was unwell and Done was caring, amazing and quick! Well served with team of 4 on Monday and 5 on Tuesday all done ready to go 10.30am incredible.

"Very impressed throughout the process from initial contact, to survey by David Strantz and pricing. Plentiful supply of packing boxes. A marvelous friendly efficient team through. All went practiced at downing plentiful supply of tea or coffee. Very friendly, cannot praise them enough. Complete move completed by 3.30pm. Helpful and logical distribution of possessions plants to sensible locations - tools hung on hooks in shed. "

Team:
Dan Craig Sean

REPORT THIS REVIEW

Review 15 Oct 2018 Recommended by customer in CT20 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Items packed and stored for 4 months. Then delivered to new property, with lots of stairs.

"The removal company was always very polite and courteous. Everyone on the day is of the move was careful and considerate.
They went out of their way to be respectful (i.e, asking to use the too, helping move items even when I changed my mind)
Excellent experience. "

REPORT THIS REVIEW

Review 18 Sep 2018 Recommended by customer business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 bed house to basement 1 bed flat, narrow access down a number of steps.

"Moving day is stressful by it's very nature. The three guys from Strank's were excellent in every way. They took care, deconstructed and reconstructed furniture and remained good matured and professional throughout."

REPORT THIS REVIEW

Review 17 Sep 2018 Recommended by customer in CT16 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Loading was completed over 3 days and delivered over 2 days due to quantity of items, including a considerable amount of art and craft materials.

REPORT THIS REVIEW

Review 6 Sep 2018 Recommended by customer in TN23 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

From one part bode in Archford to another.

"Excellent service in every way- highly recommended!
crew very helpful and polite."

REPORT THIS REVIEW

Review 3 Sep 2018 Recommended by customer in TN27 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 3 Sep 2018 Recommended by customer in TN25 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent."

Team:
James Crew

REPORT THIS REVIEW

Review 9 Jul 2018 Recommended by customer in TN30 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House contents from Ashford to Tenterden.

"The crew was first class.
They arrived on time, worked hard and professionally and were cheerful and courteous throughout."

Team:
Tom Jamie

REPORT THIS REVIEW

Review 8 Jun 2018 Recommended by customer in TN25 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

3 Bed move plus garden.

"Overall a smooth move, confusion over moving my garden was evident throughout."

Team:
James Jake

REPORT THIS REVIEW

Review 23 Mar 2018 Recommended by customer in CT21 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"'Very professional move' Both men made excellent team work. Each knew his job we can highly recommend them. My furniture is in store I have no doubt it will be well looked after. "

Team:
James Dan

REPORT THIS REVIEW

Review 5 Mar 2018 Recommended by customer in CT20 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All well Smoothly.

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Review 20 Feb 2018 Recommended by customer in TN26 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move was planned for 2 vehicles, 1 for the house and 1 for the garage, shed and garden.
All services provided for the house move except packing.

"Excellent service, punctual, friendly and efficient.
The removal team made a stressful situation seem like a walk in the park.
Nothing was too much trouble and the handling of difficult items dealt with accordingly.
They made sure that we had what we wanted in the right place for the first day in our new home.
Completely satisfied."

Team:
Matt Dan

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Review 12 Feb 2018 Recommended by customer in TN25 business Stranks Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-ashford-stranksremovalsstorageltd-14337

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All packing and removal very well done.

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