Robinsons of Aylesbury

9-11 Edison Road, Rabans Lane Industrial Estate
Aylesbury
Buckinghamshire
HP19 8TE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
761 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 761 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service from start to finish would definitley recomend. Very professional. Streess free and a good price.Many thanks to every one involved."   more
 
" Prompt, efficient well priced service. Friendly and trustworthy removers. "   more
 
" All the people we met and called during the move were helpful and dealt with any questions well. The person who initially came to our house to quote was knowledgeable and explained the process well....."   more
 
" I was very happy with the service from Robinsons. The quote was competitive, when I had to contact the office the staff were helpful and everything went according to plan. The whole process involved...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 46
B 25
belongings 24
best 18
better 16
boxes 33
Brilliant 24
care 53
careful 21
certainly 18
cheerful 16
courteous 35
crew 31
damage 25
damaged 16
definitely 21
delighted 18
easy 37
efficient 102
efficiently 33
Excellent 116
experience 41
Extremely 38
friendly 114
furniture 55
good 100
great 73
guys 43
happy 54
hard 48
helpful 143
Highly 44
packed 35
packing 43
pleasant 32
pleased 40
polite 91
professional 105
quote 39
really 31
recommend 117
recommended 35
removal 95
Robinsons 174
service 205
storage 42
stress 38
stressful 35
team 103
thank 50
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Nov 2019
Recommended by customer in HP19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOVE TO SPAIN
 
Cost: £2077
 

"Excellent service from start to finish would definitley recomend. Very professional. Streess free and a good price.Many thanks to every one involved."
 
 
 
 


Review 7 Nov 2019
Recommended by customer in HP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 5 bed house to 5 bed house - but emptied stables and born into new garage.
New build so no sled etc.
 
Cost: £1900

"Prompt, efficient well priced service.
Friendly and trustworthy removers. "
 
 
 
 
Team:
Dan
 
 
 


Review 6 Nov 2019
Recommended by customer in HP19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Buckinghamshire. Furniture in storage for 2 weeks before moving into new house in Oxfordshire.

"All the people we met and called during the move were helpful and dealt with any questions well.
The person who initially came to our house to quote was knowledgeable and explained the process well. The price seemed competitive, not the lowest but not too high.
When we adjusted dates etc the office team were really good and they were able to make the dates we wanted.
The 4 guys who took our furniture away and packed it were efficient and helpful.
The 2 guys who delivered and unloaded our furniture etc were very respectful of our new house and our belongings. They put protection down on the carpets."
 
 
Team:
Dom and Dave
 
 
 


Review 10 Oct 2019
Recommended by customer in HP18

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move to North Yorkshire. Lots of garden pots and garage/shed/garden items to move.

"I was very happy with the service from Robinsons. The quote was competitive, when I had to contact the office the staff were helpful and everything went according to plan.
The whole process involved us for 3 days (loading, driving and unloading) and the guys were great - they made it look easy.
Many thanks."
 
 
 
 


Review 29 Sep 2019
Recommended by customer in IP25
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Aylesbury to Norfolk
 
Cost: £1356
 

"We were very happy with the service we received from Robinsonís. Everything ran smoothly and the guys worked very hard. Nothing was damaged. Friendly staff who made us feel relaxed."
 
 
Team:
D Pickles, C Wells & D St John
 
 
 


Review 26 Sep 2019
Recommended by customer in HP18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1st floor flat to a Bungalow, two flights of stairs at flat.
 
Cost: £612

"Excellent move by two very professional workers. Speed and efficiently done with great humor. "
 
 
 
 
Team:
Connar Stev
 
 
 


Review 20 Sep 2019
Recommended by customer in PA31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a removal and storage option whilst we relocated 400 miles away in Scotland. Once relocated, we had delivery of our belongings from storage
 
Cost: £6300
 

"This was a massive move for us and Robinson's made it so much easier. The removal men worked so hard and were really professional. Communication was excellent from the company and I would fully recommend them."
 
 
Team:
Phil and his team
 
 
 


Review 19 Sep 2019
Recommended by customer in MK18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have several parts to my move:- 1. 2 days moving into Store with difficult access for the lorries. 2. Storage for 2 months. 3. Moving from storage to my new home. 1-2 days alocated.
 
Cost: £980
 

"Robinsons Removals were exceptional and on the two moving days provided a professional, efficient and friendly service. Nothing was too much trouble and the team were very supportive and helpful.

My furniture and possessions were moved into storage with care, and treated with care. I have no doubt that when I eventually move into my new home, the second leg of my move will be the same.

I would not hesitate to recommend Robinsons Removals of Aylesbury, simply the best in my opinion."
 
 
Team:
Phil and Brian
 
 
 


Review 3 Sep 2019
Recommended by customer in HP18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The relocation of our furniture was carried out in an efficient and calm atmosphere. The "Boys" were respectful and careful with large heavy items and offered advise when appropriate. The job was relatively small but we were delighted as it was completed well within time to allow us to settle in.

"The removal work was to relocate stored furniture from one address to another apron 20 miles in distance.
It was completed efficiently and all due care and attention was carried out by the removal team of 4 persons.
We were pleased that the boys were willing to not only bring in heavy items but relocate them in the house on request.
It was a good job done."
 
 
Team:
sorry cannot recall names of the 4 men who worked on the 6th August 2019
 
 
 


Review 7 Aug 2019
Recommended by customer in HP18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to building work, we had to have half the furniture in our house moved to storage. We packed small items ourselves.

"Found the process quick and efficient. Staff were courteous, punctual and helpful."
 
 
 
 


Review 7 Aug 2019
Recommended by customer in MK18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture, goods and chattels from several rooms for delivery to a one bedroom flat

"Very pleased with the service provided by Robinsons of Aylesbury. The team turned up when they said they would and made packing a moving a very easy and pleasant experience."
 
 
 
 


Review 18 Jul 2019
Recommended by customer in LU7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loading all furniture in to 3 containers with some careful packing of mirrors and picturns.
 
Cost: £1600
 

"The process was carried out by 3 very cheerful and efficient men. Extremely well done.
Furniture went into store for 10 weeks and when it was delivered to my new address it was do with the same efficient service.
Highly recommend Robinsons."
 
 
 
 


Review 11 Jul 2019
Recommended by customer in HP21
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went perfect and to the minute.
 
Cost: £575

"A perfect working team. You would have a job to find better. "
 
 
 
 
 
 


Review 2 Jul 2019
Recommended by customer in PE38
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole experience was made so easy by the team, from Quotation, Booking, Payment and the moving days. The fact that we were not able to get the keys until 4:30pm was no trouble to the lads. They were courteous and helpful throughout even in the rain. Would recommend to anyone
 
Cost: £1680
 

"The whole team made the experience good, appointments were on time for the quotation and nearer to the moving date a requote, nothing was any trouble. Giving us advice for our packing.
The two gentlemen who packed, transported and unpacked were great always polite and helpful. this was our first move in 31 years"
 
 
 
 


Review 28 Jun 2019
Recommended by customer in HP22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Compton Road to Heathfield dorset still waiting for furniture to arrive on the 1st july
 
Cost: £3654
 

"The team was very helpfull all they way through our experience of our move as husband is retiring"
 
 
Team:
Danny Phil Dave
 
 
 


Review 28 Jun 2019
Recommended by customer in Buck
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Home into Storage and yet to move from Storage into next property

"The First meeting to review home contents and the provision of quote went smoothly and the quote was received within a week.
the Quote was very thorough and my queries were answered very quickly.
On the day of the move the removals team arrived at the expected time and were a really great bunch of Chaps - they certainly made quite a stressful day into a more enjoyable day!
Our house was empty by approximately 3pm and our home contents went into storage.

We have yet to arrange the delivery of home contents from Storage into our next property (pending exchange & Completion)
"
 
 
Team:
I dont know - wrote to Robinsons and thanked them directly.
 
 
 


Review 11 Jun 2019
Recommended by customer in LA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long distance journey from the South to Cumbria. The purchased house was along a narrow road with Stone walls on either side, there was limited parking available and the removal lorry was too large to get into the driveway. Despite this, the removal men managed really well and offloaded everything into the house.
 
Cost: £1988
 

"We had received several quotes from Removal companies in the local area, but decided on Robinsons for our choice. Their quote was competitive and we were impressed with the overall service. The level of detail they gave to the operation and explanations concerning the move was very reassuring.
The removal men arrived as scheduled and provided a good and efficient service throughout the entire operation. We were kept informed of progress throughout the day and anytime there was a problem solutions were found and problem solved.
The long distance move itself went smoothly and despite difficult driveways and narrow roads, everything was unloaded efficiently and in the correct rooms. The removal men were very polite and nothing was too much trouble.
Every care was taken by them to ensure all our goods were protected. They were pleasant and polite throughout the day despite the long drive they had completed and finished in good time.
Before leaving they checked we were happy with everything and asked us to check and confirm we were happy with the goods.
I was very pleased with the service and would definitely recommend to others."
 
 
Team:
???
 
 
 


Review 7 Jun 2019
Recommended by customer in HP1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from deceased''s home to three locations
 
Cost: £522
 

"Professional"
 
 
 
 


Review 7 Jun 2019
Recommended by customer in HP21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I just moved a few miles from a two bedroom flat to a one bedroom flat.
 
Cost: £270
 

"I cannot praise Robinsons service enough, right from my initial inquiry to Andrew visiting and quoting then the removal on the day, all was performed in a friendly, punctual and professional manner. Brilliant service, made the move so easy."
 
 
Team:
I can't remember the removal teams names, but they were fantastic
 
 
 


Review 13 May 2019
Recommended by customer in NG34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All the operatives so quick and helpful, very efficient and always cheerful in spite of loading all the garden plants and ornaments in the rain.
 
Cost: £2424

"I would thoroughly recommend Robinsons of Aylesbury to anyone. A most efficient and lovely group of men. The office staff were also very helpful and friendly at all times. Such a calming attitude shown by all at a very traumatic time. "
 
 
 
 
Team:
Barry Dale
 
 
 

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