Robinsons of Aylesbury

9-11 Edison Road, Rabans Lane Industrial Estate
Aylesbury
Buckinghamshire
HP19 8TE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
752 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 752 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Found the process quick and efficient. Staff were courteous, punctual and helpful."   more
 
" Very pleased with the service provided by Robinsons of Aylesbury. The team turned up when they said they would and made packing a moving a very easy and pleasant experience."   more
 
" The process was carried out by 3 very cheerful and efficient men. Extremely well done. Furniture went into store for 10 weeks and when it was delivered to my new address it was do with the same effic...."   more
 
" A perfect working team. You would have a job to find better. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 46
B 24
belongings 23
best 17
better 16
boxes 33
Brilliant 24
care 51
careful 21
certainly 18
cheerful 16
courteous 35
crew 31
damage 25
definitely 21
delighted 18
delivered 17
delivery 19
easy 36
efficient 99
efficiently 31
Excellent 113
experience 41
Extremely 38
friendly 111
Furniture 52
good 97
great 71
guys 40
happy 52
hard 46
helpful 140
Highly 44
packed 34
packing 43
pleasant 32
pleased 39
polite 91
professional 101
quote 37
recommend 115
recommended 35
removal 93
Robinsons 171
service 200
storage 41
stress 38
stressful 35
team 100
Thank 50
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Aug 2019
Recommended by customer in HP18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to building work, we had to have half the furniture in our house moved to storage. We packed small items ourselves.

"Found the process quick and efficient. Staff were courteous, punctual and helpful."
 
 
 
 


Review 7 Aug 2019
Recommended by customer in MK18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture, goods and chattels from several rooms for delivery to a one bedroom flat

"Very pleased with the service provided by Robinsons of Aylesbury. The team turned up when they said they would and made packing a moving a very easy and pleasant experience."
 
 
 
 


Review 18 Jul 2019
Recommended by customer in LU7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loading all furniture in to 3 containers with some careful packing of mirrors and picturns.
 
Cost: £1600
 

"The process was carried out by 3 very cheerful and efficient men. Extremely well done.
Furniture went into store for 10 weeks and when it was delivered to my new address it was do with the same efficient service.
Highly recommend Robinsons."
 
 
 
 


Review 11 Jul 2019
Recommended by customer in HP21
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went perfect and to the minute.
 
Cost: £575

"A perfect working team. You would have a job to find better. "
 
 
 
 
 
 


Review 2 Jul 2019
Recommended by customer in PE38
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole experience was made so easy by the team, from Quotation, Booking, Payment and the moving days. The fact that we were not able to get the keys until 4:30pm was no trouble to the lads. They were courteous and helpful throughout even in the rain. Would recommend to anyone
 
Cost: £1680
 

"The whole team made the experience good, appointments were on time for the quotation and nearer to the moving date a requote, nothing was any trouble. Giving us advice for our packing.
The two gentlemen who packed, transported and unpacked were great always polite and helpful. this was our first move in 31 years"
 
 
 
 


Review 28 Jun 2019
Recommended by customer in HP22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Compton Road to Heathfield dorset still waiting for furniture to arrive on the 1st july
 
Cost: £3654
 

"The team was very helpfull all they way through our experience of our move as husband is retiring"
 
 
Team:
Danny Phil Dave
 
 
 


Review 28 Jun 2019
Recommended by customer in Buck
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Home into Storage and yet to move from Storage into next property

"The First meeting to review home contents and the provision of quote went smoothly and the quote was received within a week.
the Quote was very thorough and my queries were answered very quickly.
On the day of the move the removals team arrived at the expected time and were a really great bunch of Chaps - they certainly made quite a stressful day into a more enjoyable day!
Our house was empty by approximately 3pm and our home contents went into storage.

We have yet to arrange the delivery of home contents from Storage into our next property (pending exchange & Completion)
"
 
 
Team:
I dont know - wrote to Robinsons and thanked them directly.
 
 
 


Review 11 Jun 2019
Recommended by customer in LA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long distance journey from the South to Cumbria. The purchased house was along a narrow road with Stone walls on either side, there was limited parking available and the removal lorry was too large to get into the driveway. Despite this, the removal men managed really well and offloaded everything into the house.
 
Cost: £1988
 

"We had received several quotes from Removal companies in the local area, but decided on Robinsons for our choice. Their quote was competitive and we were impressed with the overall service. The level of detail they gave to the operation and explanations concerning the move was very reassuring.
The removal men arrived as scheduled and provided a good and efficient service throughout the entire operation. We were kept informed of progress throughout the day and anytime there was a problem solutions were found and problem solved.
The long distance move itself went smoothly and despite difficult driveways and narrow roads, everything was unloaded efficiently and in the correct rooms. The removal men were very polite and nothing was too much trouble.
Every care was taken by them to ensure all our goods were protected. They were pleasant and polite throughout the day despite the long drive they had completed and finished in good time.
Before leaving they checked we were happy with everything and asked us to check and confirm we were happy with the goods.
I was very pleased with the service and would definitely recommend to others."
 
 
Team:
???
 
 
 


Review 7 Jun 2019
Recommended by customer in HP1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from deceased''s home to three locations
 
Cost: £522
 

"Professional"
 
 
 
 


Review 7 Jun 2019
Recommended by customer in HP21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I just moved a few miles from a two bedroom flat to a one bedroom flat.
 
Cost: £270
 

"I cannot praise Robinsons service enough, right from my initial inquiry to Andrew visiting and quoting then the removal on the day, all was performed in a friendly, punctual and professional manner. Brilliant service, made the move so easy."
 
 
Team:
I can't remember the removal teams names, but they were fantastic
 
 
 


Review 13 May 2019
Recommended by customer in NG34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All the operatives so quick and helpful, very efficient and always cheerful in spite of loading all the garden plants and ornaments in the rain.
 
Cost: £2424

"I would thoroughly recommend Robinsons of Aylesbury to anyone. A most efficient and lovely group of men. The office staff were also very helpful and friendly at all times. Such a calming attitude shown by all at a very traumatic time. "
 
 
 
 
Team:
Barry Dale
 
 
 


Review 7 May 2019
Recommended by customer in OX9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a semi-detached house that we had lived in for over 30 years and had acquired a lot of possessions, garage and garden items, to a large detached house with restricted access for larger vehicles. The move had to be done over 3 days, so that smaller vans could be used to bring items to the new property.
 
Cost: £2700
 

"Robinsons were recommended to us. They were one of the few companies who actually came out to do a survey of both properties before providing a quotation. The quotation was clear and the company was easily accessible by phone to clear up any queries and reserve the booking. They arrived on time and completed the job exactly in line with their quotation. The staff were pleasant, relaxed and very thorough and organised. They were in complete control throughout and made our life very easy. They allowed us to keep the boxes for 2 weeks in order to allow us to unpack some items at our leisure. This was a very useful option. I would have no hesitation in using them again and to recommend to others."
 
 
 
 


Review 2 May 2019
Recommended by customer in HP27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We initially used Robinsons to move our goods from the house we sold in October 2018 to store. Our initial purchase did not go through so after a few weeks we had obtained a rented house and our goods were moved into that, and then in April 2019 we used Robinsons to move our goods into the house we had finally bought.

"We chose Robinsons out of the 3 companies we approached for the following reasons:
- They were not the most expensive
- Like the more expensive one, but unlike the cheapest, they did a comprehensive assessment of the goods we had.
- They evaluated the full process in terms of time required, packing requirements, insurance, etc. Something which was not so comprehensively covered by the cheaper company.
- Overall we believe we got a good service for reasonable price."
 
 
 
 


Review 3 Apr 2019
Recommended by customer in HP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
standard move of contents of a 3 bed house, contents of a large shed and garden furniture
 
Cost: £860
 

"the staff from Robinsons were brilliant. Nothing was too much trouble and the move went without a hitch. I would consider that, for the price, I received real value for money. I wouldn't hesitate to recommend them to anyone else."
 
 
Team:
Barry and the removal team and thanks to John,
 
 
 


Review 25 Mar 2019
Recommended by customer in HP18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed detached house, contents removed to Store (and later will move on to a new Property Some difficult items, like weights bench, gym equipment et al
 
Cost: £3000
 

"Good from start to finish. Management was helpful. Moving Staff were great, polite and very hard working. Tidy and left no damage"
 
 
Team:
Don't recall
 
 
 


Review 25 Mar 2019
Recommended by customer in PL24
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal to storage

"The office staff and removers were very friendly, helpful and couldn't do enough for us. Absolutely recommend Robinson's."
 
 
 
 


Review 25 Mar 2019
Recommended by customer in MK18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very amenable lads came to move us and were very quick, efficient, professional and yet still happy to have a laugh and a joke on this very stressful day. House was emptied by 11:15am and met them at the new house to unload at 12:30 ish and were done by 4pm. They never once complained or showed any sign of fatigue. I would highly recommend this company, they are not the cheapest, but not the most expensive, but I would consider them value for money."
 
 
 
 


Review 25 Mar 2019
Recommended by customer in HP13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From my home to a storage depot
 
Cost: £480
 

"I had never needed to use a removal company in the past and didn't know what to expect but the service I received from Robinsons was very professional and efficient from the initial quote to the actual removal.I would highly recommend this company"
 
 
 
 


Review 14 Feb 2019
Recommended by customer in HP21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Big house to small bungalow, up to my arse in boxes .
 
Cost: £2400
 

"The two guys that moved us were brilliant, nothing to much trouble.
You were about £400 dearer than 2 other quotes I got but I went with you because you are an established company and that counted for a lot for me.
Other company wanted to it all in one day and I didn't think this was sensible you did over 3 days and that allowed us time to organise and breath a little .
Once again thank your guys from us they were great
Mick"
 
 
Team:
Dale and the other guy didn't get his name
 
 
 


Review 5 Feb 2019
Recommended by customer in HP20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I am so pleased with Robinsonís for my move! I had to move quickly and put my whole house in storage for weeks! Then as my new property was smaller I need to take time to receive all my belongings! The guys were so friendly and helpful and very resourceful. I would recommend Robinsons to all my friends, Thank you!

"The staff were very friendly from the start when they came to assess how long it would take 3 days! To the final container being delivered.
The guys did not eat me out of biscuits and Tea and coffee and worked very hard taking very little breaks.
They supplied boxes and paper and have taken a good majority back at a £1 a box.
The kitchen and breakables package was a lifesaver and all arrived unscathed!
When I was overwhelmed by the amount of things they just cheerfully shut up the container and took it back to the warehouse brilliant.
Yes it was costly but I feel every care was taken with my things and me."
 
 
Team:
Dave Phil Dean Dale and others!
 
 
 

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