Lewis & Sons

8 Silver Street
Barnstaple
Devon
EX32 8HR

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Lewis & Sons 9.7/10
382 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 382 reviews since 2006
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have used this family owned business twice before and despite the passage of some 25 years we are glad we used them again"   more
 
" Can highly recommend Lewis and Sons."   more
 
" Great experience even if Lenny and Steve had to wait 2.5hrs outside house whilst previous owners cleaned house even toilet rolls. "   more
 
" All went well. Packed well no damage friendly and cheerful and quick. Had sheet of contract terms, but no explanation given verbally. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
appreciated 4
aspects 6
attitude 8
better 8
brilliant 8
care 8
careful 9
cheerful 12
courteous 22
crew 8
easy 10
efficient 35
Excellent 78
experience 11
extremely 24
family 9
fault 8
finish 11
free 8
friendly 53
furniture 10
good 32
Great 24
happy 11
hard 13
helpful 67
highly 18
Lewis 62
packing 13
pleasant 11
pleased 18
polite 26
professional 45
really 8
recommend 53
recommended 10
removal 35
satisfied 8
second 8
service 85
Simon 10
smoothly 8
stress 13
team 41
Thank 11
Thanks 8
trouble 19
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Feb 2020
Recommended by customer in GL2
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 5 bed room house to store and subsequent delivery to new home approximately 120 miles away.
 
Cost: £5064

"We have used this family owned business twice before and despite the passage of some 25 years we are glad we used them again"
 
 
 
 
Team:
Richard Steven Le
 
 
 


Review 6 Feb 2020
Recommended by customer in EX31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men were very helpful and did a great job.
 
Cost: £696

"Can highly recommend Lewis and Sons."
 
 
 
 
 
 


Review 31 Jan 2020
Recommended by customer in GU2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fantastic, terrific service
Storage, packing, delivery excellent kept plant alive.
 

"Great experience even if Lenny and Steve had to wait 2.5hrs outside house whilst previous owners cleaned house even toilet rolls. "
 
 
 
 
Team:
Lenny Steve
 
 
 


Review 11 Dec 2019
Recommended by customer in EX31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From large Victorian house wide doorways, and collar to 4th floor flat with lift and 60 steps to reach.
 
Cost: £1270

"All went well. Packed well no damage friendly and cheerful and quick. Had sheet of contract terms, but no explanation given verbally. "
 
 
 
 
Team:
Steve
 
 
 


Review 26 Nov 2019
Recommended by customer in EX39
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Difficult situation on Thursday packing day as our buyer took a bit of a liberty in moving lots of her furniture in (Originally agreed to lot her move 1x sofa in) Steve and Lenny handled this very diplomatically. "
 
 
 
 
Team:
Steve Len
 
 
 


Review 28 Oct 2019
Recommended by customer in EX32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents packed day before move where possible. Move day remaining packed and loaded. All unloaded at new address. Four flights of stairs inside lots of steps outside - very challenging but all completed with no fuss.
 
Cost: £1296

"The removers were very polite and helpful. All went very smoothly at both loading and unloading would highly recommend. "
 
 
 
 
Team:
Lenny Richard Steve
 
 
 


Review 8 Oct 2019
Recommended by customer in NG31
 My Age: 60 - 69 
 I'm: Female 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good - storage
Storage - to new address.
 
Cost: £3600

"Good efficient team. "
 
 
 
 
Team:
Steve
 
 
 


Review 9 Sep 2019
Recommended by customer in EH42
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A long distance and storage move.
 

"A very well thought through plan, admirably, executed. "
 
 
 
 
Team:
Simon And His Team
 
 
 


Review 9 Sep 2019
Recommended by customer in EX39
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving items from 1 property to another plus some extra moving onsite.
 
Cost: £672

"Lewis and son's are a company I have used for nearly 30 years, they are excellent in what they do.
Lenny and Steve worked their socks off on this move, and could not do enough to get everything where we needed."
 
 
 
 
Team:
Lenny Ste
 
 
 


Review 6 Sep 2019
Recommended by customer in BA13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
100 miles empty donor house add to recipient.
Access to top of drive only at recipient.
3rd move with this company in 11 yrs. Same staff. Boxes dropped to me in good time before move.
 
Cost: £1548

"Owner and staff have very positive reassuring can do attitude.
No pressure with timings very patient and friendly. Very respectful.
Very happy with this company and team would recommend them whole heartedly. "
 
 
 
 
Team:
Lenny
 
 
 


Review 9 Aug 2019
Recommended by customer in EX31
 My Age: 70 + 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £696
 
 
Team:
Steve Lenny
 
 
 


Review 8 Jul 2019
Recommended by customer in EX32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved 5 miles from medium house to bungalow. Realised we couldn't have all belongings delivered straight away. Lewis and Sons willingly agreed to store stuff while some urgent jobs were done.
 
Cost: £2484

"The removal team Lenny & Steve could not have been more helpful, cheerful, accommodating, careful, patient or good humoured. Their sensitivity made a traumatic time as easy and agreeable as it could have been.
We would heartily recommend Lewis and Sons to anyone moving house.
They were cheaper than Banbury's removals by several hundred pounds. "
 
 
 
 
Team:
Lenny Steve
 
 
 


Review 8 Jul 2019
Recommended by customer in EX39
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very helpful and polite. "
 
 
 
 
Team:
Steve Lenny
 
 
 


Review 2 Jun 2019
Recommended by customer in EX32
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well we where moved out on Monday morning and moved into new house Tuesday afternoon.
 
Cost: £1272

"The men worked extremely hard and had good suggestions of where to place furniture when we moved into the new house.
We where delighted with the service and would recommend Lewis's to anybody. "
 
 
 
 
Team:
Steve Le
 
 
 


Review 8 May 2019
Recommended by customer in EX31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1296
 
 
 
 


Review 23 Apr 2019
Recommended by customer in EX31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Steep narrow drive but removal firm had small vans to cape with this. The firm kindly took an items of furniture to my daughters home pre-move.
 
Cost: £1300

"A very efficient team of friendly kind people.
Cannot thank them enough for making my move go so smoothly. "
 
 
 
 
Team:
Steve Len
 
 
 


Review 9 Apr 2019
Recommended by customer in EX36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from new 4 bed house to 3 bed bungalow. Difficulty in fitting in furniture.
 
Cost: £1500

"Simon (CEO) couldn't have been more helpful. Removal men went beyond expectations and were cheerful and very helpful. "
 
 
 
 
Team:
Steve
 
 
 


Review 5 Apr 2019
Recommended by customer in BN6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
N.Devon to Sussex
Access issues in rural location dealt with.
 
Cost: £1992
 
 
 
 


Review 1 Mar 2019
Recommended by customer in EX33
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went well service was good and cheerful
 
Cost: £828
 
 
 
 


Review 1 Mar 2019
Recommended by customer in EX34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Always polite and courteous
Nothing was too much trouble this was a 2 way move as our boys were moving to a flat and we moved a few weeks later. All went seamless.
 
Cost: £1300

"Lewis & Sons always provide an excellent service. They moved my parents a few years ago so it was the obvious choice to use them for our removals.
Simon was very helpful with the quote and organizing the move. Steve and Lenny great guys!! thank you very much. "
 
 
 
 
Team:
Steve Lenny
 
 
 

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