Jeakins Removals Ltd

Charles House, Denbigh Road, Laindon
Basildon
Essex
SS15 6PY

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
3102 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 3102 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Crew was wonderful. Little confusion with quote and truck size needed was resolved. "   more
 
" Great bolkes very helpful. "   more
 
" Couldn't wish for a better people to do our move "   more
 
" Right from Michelle's first visit every effort was made to minimise for us the anxieties and tension of moving home after 42 years. In the same house. All queries over the phone relating to the move w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 55
amazing 44
Barry 89
better 38
Boys 36
brilliant 154
care 38
Cheerful 61
class 32
Couldn’t 32
Courteous 121
credit 39
Crew 140
Dave 77
definitely 104
easy 79
Efficient 236
Excellent 497
extremely 96
Fantastic 168
friendly 458
good 394
Great 328
happy 158
hard 253
helpful 722
highly 108
Jeakins 147
lads 64
Mick 144
nice 67
pleasant 63
pleased 139
polite 302
professional 365
Quick 71
really 148
recommend 405
removal 137
Ryan 68
service 564
Steve 120
stress 69
team 244
thank 343
thanks 211
trouble 75
William 87
working 89
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Aug 2019
Recommended by customer in EH3
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed flat moved in 2 bed flat.
 
Cost: £2300

"Crew was wonderful. Little confusion with quote and truck size needed was resolved. "
 
 
 
 
Team:
Mick Stephen
 
 
 


Review 16 Aug 2019
Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house to 4 bed house. Ramsden Heath to Wickford.
18 tonne lorry with Transit luton. 5 men.
 

"Great bolkes very helpful. "
 
 
 
 
Team:
Lewis Dave Ben Ryan Danny
 
 
 


Review 15 Aug 2019
Recommended by customer in CM8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Meticulous packing, almost every household object, from china and glass to cleaning materials, however small, being individually mapped. On the day everyone moved quickly with purpose and energy. They were all polite considerate and good natured although the day was very hot. The amount of property was under estimate needing a second van.
 

"Right from Michelle's first visit every effort was made to minimise for us the anxieties and tension of moving home after 42 years. In the same house. All queries over the phone relating to the move were dealt with cheerfully but sympathetically and efficiently. So a big thank you all round to those involved. "
 
 
 
 
 
 


Review 15 Aug 2019
Recommended by customer in CM0
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house billericay
3 bed bungalow Brunham.
 

"Couldn't wish for a better people to do our move
"
 
 
 
 
Team:
Dave Ryan
 
 
 


Review 15 Aug 2019
Recommended by customer in SS2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 containers into storage.
18 tonne lorry with 3 men.
 
 
 
Team:
Lewis Kyle Barry
 
 
 


Review 14 Aug 2019
Recommended by customer in SY2
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Bed house in Basildon to bed house in Shropshire.
 
Cost: £901

"Great team very helpful. "
 
 
 
 
Team:
Dave Ben
 
 
 


Review 14 Aug 2019
Recommended by customer in BN13
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1100

"William-Kyle-Stephen
Great team as usual from Jeakins "
 
 
 
 
 
 


Review 14 Aug 2019
Recommended by customer in TN39
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed town house into a 3 bed bungalow. Hockley to Bexhil-on-Sea. 18 tonne lorry and 7.5tonne lorry.
 

"Pick up of goods was excellent service.
As was the delivery.
All excellent and much appreciated of all efforts made. "
 
 
 
 
Team:
Lewis Stephen Derek Ryan
 
 
 


Review 14 Aug 2019
Recommended by customer in CM9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom flat to 2 bedroom house.
 
Cost: £500

"Very good and helpful!"
 
 
 
 
Team:
Nick
 
 
 


Review 14 Aug 2019
Recommended by customer in CT9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very efficiently handled including a 2 hr drive to new property.
 
Cost: £1030

"Although it did not affect the move overall, there was bit of a misunderstanding over arrival time at old property. This did lead to a little uncertainty early on. "
 
 
 
 
 
 


Review 12 Aug 2019
Recommended by customer in SS17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £450

"Very willing to help in every way I would recommend them to anyone concerned. "
 
 
 
 
Team:
Dave P Ben
 
 
 


Review 12 Aug 2019
Recommended by customer in BR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed end of terrace to 3 bed link detached.
 
Cost: £646

"Excellent team. Went above and beyond. Very professional, polite and helped me keep calm on a stressful day. Fantastic!"
 
 
 
 
Team:
Mick Ryan
 
 
 


Review 12 Aug 2019
Recommended by customer in CM1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Amazing removers they struggled with time and space but this is no reflection on them as they worked tirelessly I would of thought there would been for.
 

"Really good service.
They worked hard all day although do believe there needed to be more communication from bookings to removers as they needed move men paver (as we helped) and move room.
Really good team. "
 
 
 
 
Team:
Lewis Gavin Ben
 
 
 


Review 12 Aug 2019
Recommended by customer in SS6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house to 3 bed house.
Stanford-le-hope to Rayleigh.
18 tonne lorry with 3 men.
 

"Thanks for unloading so quickly and for waiting to be able to unload. "
 
 
 
 
 
 


Review 12 Aug 2019
Recommended by customer in SS6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed detached to a 3 bedroom.
 
Cost: £551

"Excellent work. "
 
 
 
 
Team:
Mick Ryan
 
 
 


Review 12 Aug 2019
Recommended by customer in NG5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extremely efficient and polite.
Really lovely team. Can't praise them enough.
 
Cost: £1400

"Would seriously recommend to anyone moving.
The company were recommended to us. We were not disappointed. "
 
 
 
 
Team:
Mick Ryan
 
 
 


Review 12 Aug 2019
Recommended by customer in ME10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Bed mid Terrace to 3 Bed mid terrace.
 
Cost: £820

"Very good polite and professional. "
 
 
 
 
Team:
Mick Steve
 
 
 


Review 12 Aug 2019
Recommended by customer in SS12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 x 7.5
3 Men
Langdon hills to Wickford and part storage.
 

"William - Dave - Ben
The guys that we had today were absolutely amazing. Very patient and understanding when things went bad.
Would thoroughly recommend them
Thank you. "
 
 
 
 
Team:
William Dave Ben
 
 
 


Review 12 Aug 2019
Recommended by customer in CM2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 Bed flat into store.
 
Cost: £300

"Perfect. "
 
 
 
 
Team:
Mick Stephen
 
 
 


Review 12 Aug 2019
Recommended by customer
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
75 x 2 men
Leigh on sea to Westcliff on sea
 

"William - Kyle
Both William and Kyle were excellent. Kind, considerate and so thoughtful
"
 
 
 
 
Team:
Kyle William
 
 
 

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