Richard Healey Removals Ltd

Where reputations count.

Robert James House, Willowyard Road
Beith
Ayrshire
KA15 1JG

Removers - Removals Companies

www.rhrltd.co.uk

Email This Business

Tel 01505 502 220

Listed under: Removers / Removal Companies

100% recommended Rating 9.9/100
555 reviews since 2007

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 555 reviews since 2007

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9.9/10
The price represents value for money

Recent Reviews

" Extremely pleased with such a professional company and staff. Could not fault them. " more

" Richard and Gregg were phenomenal I have never seen 2 people work as hard as they did. There was concern we wouldn't fit in the container but they packed so well it just fit. If I was moving again I w...." more

" Great team, clean tidy work, no stress. Nothing a hassle, friendly. Everything put back where told. Nothing broken zero damage to either house. Great work!" more

" Thanks guys, you work hard!" more

About Us
Information provided by the business
Legal Name: Richard Healey Removals Ltd. Limited Company.

Richard Healey Removals Ltd aim is to provide an unrivalled service within the removals and storage industry through our continued high standards, customised service and diverse value added services. We will strive to ensure that our customers always get good value for money without compromising on quality, efficiency and our personal touch.

We work to the stringent industry quality service and business improvement standards:

BS 8522
BS EN 15713
BS EN 12522
BS EN 14873
BS EN 9001
BS EN 14001

As members of the British Association of Removers we are required to work in co-operation with the industry Standard Approved Code of Practice, monitored by the Trading Standards Institute. The British Association of Removers has promoted professional excellence in the removals industry for more than a century.

Review 24 Mar 2025 Recommended by customer in FY8 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Complete home removal from Bate to Lythan. Lots of items, especially many heavy garden items.

"Extremely pleased with such a professional company and staff. Could not fault them. "

Team:
Richard Stewart

REPORT THIS REVIEW

Review 5 Feb 2025 Recommended by customer in PA7 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

4 bed detached with double garage packed for 20 ft container over 2 floors with tight turn at top of stairs.

"Richard and Gregg were phenomenal I have never seen 2 people work as hard as they did. There was concern we wouldn't fit in the container but they packed so well it just fit. If I was moving again I would be looking for the same 2 people. "

Team:
Richard Donnelly Greg Wel

REPORT THIS REVIEW

Review 3 Jan 2025 Recommended by customer in KA13 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

4 bed detached to 4 bed detached new build.

"Great team, clean tidy work, no stress. Nothing a hassle, friendly. Everything put back where told. Nothing broken zero damage to either house.
Great work!"

Team:
Jordan Scott Ryan

REPORT THIS REVIEW

Review 16 Dec 2024 Recommended by customer in KA3 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

2 Dunlop Manor to 19 Sunnyside Kilmaurs.

"Thanks guys, you work hard!"

Team:
Andy Sloway Aaron Kirkwoo

REPORT THIS REVIEW

Review 13 Dec 2024 Recommended by customer in KA25 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Scott Johnstone Kerr Drum

REPORT THIS REVIEW

Review 8 Nov 2024 Recommended by customer in G78 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

No major concerns

"Move went well "

Team:
Scott Ryan Stuart

REPORT THIS REVIEW

Review 22 Oct 2024 Recommended by customer in GL8 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Full house move 400 miles plus weeks in storage. Several programme changes all fully accepted.

"An excellent contract from start to finish. Very flexible responses to changes in programme nothing was too much trouble. Great friendly efficient crews who worked with great care
We have had excellent value for money and would recommend them as 5*"

Team:
Richard Donnelly Andy Slo

REPORT THIS REVIEW

Review 15 Oct 2024 Recommended by customer in KY3 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A small family flitting from Germany to Scotland. We had never done this before so appreciated your calm guidance.

"Super service. We were new to overseas removals & they were very helpful both at the collection & delivery ends, taking care to cover our carpets as it was pouring outside at the time - very professional, thank you."

Team:
sorry, cannot recall

REPORT THIS REVIEW

Review 11 Oct 2024 Recommended by customer in CT20 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

They move 6000sq feet over 100 yards walking distance to the long in very well conditions. Nothing broken and they also extra packed items to ensure safety. They also picked up previous week small flat contents to joined house contents.

"This is our 12th move. Second time using this company. They were friendly, polite, professional and couldn't fault them. They moved us Glasgow, Scotland to Kent and both days including the drive was awful conditions I wish we had found them soon.
They would team other companies a thing or two!"

Team:
Richard Donnelly Andy

REPORT THIS REVIEW

Review 16 Sep 2024 Recommended by customer in G82 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Quick, precise, friendly.

"Guys were super fast, took care and were friendly. "

Team:
Richard Craig Greg Kerr

REPORT THIS REVIEW

Review 5 Sep 2024 Recommended by customer in SO51 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Was excellent
Richard was outstanding.

Team:
Richard Andy Scott

REPORT THIS REVIEW

Review 6 Aug 2024 Recommended by customer in DT6 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We thought we were moving to one address but the sale felt through. So the delivery was 2 months later than originally planned. Ryan Kennedy was flexible and helpful with this.

"Thanks to the team, everything was beautifully packed, and delivered in perfect condition. The teams on both sides were really nice. "

Team:
Richard Donnelly Joe Mcma

REPORT THIS REVIEW

Review 15 Jul 2024 Recommended by customer in EH26 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Customer Review

This was a military delivery form storage. None of the questions in the lift apply cost not known to me.

"Richard, Andy and Kerr were great. Possibly the most decent team we've had in 15 moves.
Quick, efficient and polite, as I leave the army I will need storage. Because of this team I would look at Richard Healey first. "

Team:
Richard Andy Kerr

REPORT THIS REVIEW

Review 5 Jul 2024 Recommended by customer in YO31 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a house to a compact, smaller apartment. The team were challenged with the parking at our new property and were fantastic reversing. Scouting the are etc.

"All of the team were extremely friendly, hard working and great at what they do. Made our move so much easier. "

Team:
Richard Donnelly Joe Mcma

REPORT THIS REVIEW

Review 22 May 2024 Recommended by customer in EH53 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Customer Review

"The staff and proters were very helpful and very efficient. "

Team:
Richard Dyla

REPORT THIS REVIEW

Review 21 May 2024 Recommended by customer in HP9 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Scotland to England was a large house move including some valuable pieces that needed to be crated and a grand piano.

"The guys were amazing. They packed the entire house in 3.5hrs (5 bedroom house) the loaded also a truck in just 4 hrs. Arrived at 9 am and left at 4.30pm. At one point there were 7 guys there loading up the truck. They forgot to unload one piece but as soon as we noticed they had a solution and delivered it next day !! All of them were lovely guys too. Made the move stressless!!"

Team:
Richard Greg Craig

REPORT THIS REVIEW

Review 14 May 2024 Recommended by customer in SP4 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move 1 part to Earls SP4. Move 2 Remainder to storage, then 6 months later to SP4

"Reliable, prompt, professional teams. Very helpful PATIENT. No damage to report. "

Team:
Richard Donnelly Joe Mcma

REPORT THIS REVIEW

Review 14 May 2024 Recommended by customer in KY15 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House contents into storage
At time of removal, length of storage time, and that of forwarding address was unknown.
Possible are of new location was given and additional estimate of cost was received.

"All communications efficient, relevant, timely and with good response times to any enquiry.
Office responded. even in what might be considered 'out of hours' contact.
Team dealt with authority as regards any query raised during actual removal.
Excellent care of goods in storage of in transit. "

Team:
Richard Donnelly Scott Br

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Review 13 May 2024 Recommended by customer in G3 6 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

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Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From the south side to the West End of Glasgow, We had accumulated many items over the 30 year period that had been spent in the Southside home.

"Richard Healey removals not only provide an extremely professional service they also have very competitive prices and staff that are helpful and kind. This is really important given that moving house is one of the top three most stressful events in one�s life. I had a particularly large move and the staff were extremely careful with all my belongings. If there was anything extra to do, they just got on with it they didn�t complain and were polite and pleasant all the time. This is a company that�s based in Scotland and I wouldn�t hesitate in recommending them."

Team:
Georgina, Ryan and all the removal staff.

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Review 2 May 2024 Recommended by customer in G14 business Richard Healey Removals Ltd https://www.referenceline.com/removers_removals_companies-in-beith-richardhealeyremovalsltd-14872

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a 4 bedroom house to a smaller 4 bedroomed house about 30-35 miles away. The new property had a small narrow front door. Some furniture had to be passed over a wall to get into the back of the property.

"The team arrived nice and early all very cheerful. After assessing the property they cleared the property in about 2 1/2hrs. We followed after cleaning up. There was no time wasted, the packing cases were soon in our new property. Because of the narrowness of the front door some furniture had to be passed over a brick wall and the back entrance. All the beds were put together and all our furniture was in the correct places. The men were like a breath of fresh air so pleasant and cheerful. A very good job. "

Team:
Richard

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