Richard Healey Removals Ltd

Robert James House, Willowyard Road
Beith
Ayrshire
KA15 1JG

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
508 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 508 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fast, timeous removal of furniture. Friendly service. Very efficient."   more
 
" Boys were fantastic Couldn't have went any smoother Thanks again. "   more
 
" Don't know they did it but they did."   more
 
" Overall excellent job."   more
 
About Us


Richard Healey Removals Ltd aim is to provide an unrivalled service within the removals and storage industry through our continued high standards, customised service and diverse value added services. We will strive to ensure that our customers always get good value for money without compromising on quality, efficiency and our personal touch.

We work to the stringent industry quality service and business improvement standards:

BS 8522
BS EN 15713
BS EN 12522
BS EN 14873
BS EN 9001
BS EN 14001

As members of the British Association of Removers we are required to work in co-operation with the industry Standard Approved Code of Practice, monitored by the Trading Standards Institute. The British Association of Removers has promoted professional excellence in the removals industry for more than a century.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 100%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 99%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 99%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 99%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 99%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 10
belongings 7
Boys 25
Brilliant 16
care 20
careful 11
class 15
Couldn’t 6
courteous 10
definitely 16
efficient 68
excellent 95
Extremely 17
fantastic 31
Fast 14
finish 8
free 9
Friendly 59
friends 6
furniture 13
good 69
great 82
guys 53
happy 29
hard 20
hassle 6
Healey 8
help 10
helpful 95
highly 18
impressed 6
lads 12
nice 8
organised 9
pleasant 20
pleased 25
polite 33
problem 6
professional 50
prompt 8
quick 22
really 20
recommend 61
removal 37
Richard 11
service 152
Team 28
Thank 31
Thanks 33
workers 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 26 Jan 2018
Recommended by customer in G61
 My Age: 30 - 39 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2nd floor flat to detached property.
Large furniture pieces,narrow stair in new property.
 

"Fast, timeous removal of furniture.
Friendly service.
Very efficient."
 
 
 
 
 
 


Review 11 Sep 2017
Recommended by customer in G45
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Boys were fantastic
Couldn't have went any smoother

Thanks again.
"
 
 
 
 
Team:
Craig Caium D
 
 
 


Review 11 Aug 2017
Recommended by customer in G46
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Don't know they did it but they did."
 
 
 
 
 
 


Review 2 Aug 2017
Recommended by customer in PH15
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move full packing.
 

"Overall excellent job."
 
 
 
 
Team:
John Brian
 
 
 


Review 31 Jul 2017
Recommended by customer in G32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
GHA move.
 

"Job well done."
 
 
 
 
Team:
Kenny Decky Jay
 
 
 


Review 31 Jul 2017
Recommended by customer in PH10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service very polite and helpful would recommend any time."
 
 
 
 
Team:
J Livingstone L Mcgresor
 
 
 


Review 31 Jul 2017
Recommended by customer in KA9
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Men worked well and were polite patient."
 
 
 
 
Team:
John Davie Gra
 
 
 


Review 28 Jul 2017
Recommended by customer in PA18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From: semi villa
To: 2nd floor flat narrow entrance to main door of flat.
Cost included packing on the day before move.
 
Cost: £900

"- Very professional men, careful, courteous.
- Attached headboards to beds.
- Re-connected 4-piece and plan display unit."
 
 
 
 
Team:
Greg Bud Jay
 
 
 


Review 26 Jul 2017
Recommended by customer in PA11
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good service, hard working. "
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in G12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 2 bed 3rd floor flat to a house. The movers tackled the stairs no problem and did a great job with our many boxes.
 
Cost: £504

"Really pleased with the service and good customers service we received. The team were very hard working and great to deal with."
 
 
 
 
Team:
Kenny Gregg David Laim
 
 
 


Review 26 Jul 2017
Recommended by customer in KA12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent job!
 

"First class, would definitely use again. "
 
 
 
 
Team:
John Greg Jan
 
 
 


Review 24 Jul 2017
Recommended by customer in TR10
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from Argyl to Cornwall. The M5 and cottage gave plents of challenges-all overcome! Too many to list!!
 

"A job well done by everyone."
 
 
 
 
 
 


Review 5 Jul 2017
Recommended by customer in PA28
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The guys worked very hard and never stopped.
Very polite."
 
 
 
 
Team:
John Dave
 
 
 


Review 9 Jun 2017
Recommended by customer in PA4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1250

"Excellent, professional service, flexible when we experienced a delay in receiving our keys, and disposed of furniture that we no longer required. All staff friendly and very helpful. Would highly recommend to anyone.
Thanks again!"
 
 
 
 
Team:
Barry Mark Calum
 
 
 


Review 11 Apr 2017
Recommended by customer in G77
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Move was smooth in amazing time before 9 am completed 1 pm.
Nothing was too much trouble.
Charity items. General rubbish, boxes, furniture all taken care of.
 

"The Removal was part of the whole McCarthy Stone experience.
Separate costing not known.

They are an excellent removal firm.Extremely professional very helpful well organised from initial survey to the move.
Should be highly recommended."
 
 
 
 
Team:
Barrie Craig
 
 
 


Review 6 Apr 2017
Recommended by customer in G74
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House removal
 

"Excellent caring team.

Keen to meet clients requirements.

Careful and efficient.

Excellent job"
 
 
 
 
Team:
John Greg
 
 
 


Review 27 Mar 2017
Recommended by customer in G69
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £450

"Excellent service.
Stress free from start to finish!"
 
 
 
 
Team:
John Greg
 
 
 


Review 24 Mar 2017
Recommended by customer in G33
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Removal men very helpful, everything done very done very good. "
 
 
 
 
Team:
John Greg Kenny
 
 
 


Review 23 Mar 2017
Recommended by customer in G77
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household contents delivered out of storage.
 

"I was very happy with the service I received. Having my belongings deliver out of storage. "
 
 
 
 
 
 


Review 23 Mar 2017
Recommended by customer in G13
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Guys were extremely helpful. Great service. "
 
 
 
 
Team:
John Greg Ken
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1