House 2 Home Removals Ltd

Unit 9 Forge Works, Northampton Rd Weston-on-the-Green
Bicester
Oxfordshire
OX25 3AB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
347 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 347 reviews since 2011
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" House2Home were great, very polite and friendly. Came on time both days and got us moved as quickly as possible with no breakages."   more
 
" Excellent, valve for money service. Staff were extremely polite and courteous - took care of our possessions. Highly recommend. "   more
 
" Richard and his team went above and beyond to make the move as stress free as possible especially Richard himself who came and quoted as well as did the packing and moving with James. I would fully re...."   more
 
" Went well. Didnt all fit in the 2 vans so they gave a trial and delivered it on the following Monday for a reasonable price. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
arrived 15
beds 8
belongings 10
better 12
boxes 16
Brilliant 12
care 20
careful 11
carefully 7
couldn’t 7
courteous 27
crew 8
damage 8
definitely 18
delivered 7
easy 12
efficient 51
efficiently 8
Excellent 65
extremely 25
Fantastic 21
free 17
friendly 61
furniture 16
good 32
great 39
Guys 21
happy 21
hard 22
helpful 87
Highly 33
packed 17
packing 26
pleased 14
polite 57
professional 50
property 15
Really 24
recommend 59
recommended 14
removal 31
removals 16
service 89
stress 22
stressful 20
team 63
Thank 25
thanks 14
trouble 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jun 2019
Recommended by customer in OX10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House2Home were great, very polite and friendly. Came on time both days and got us moved as quickly as possible with no breakages.
 
Cost: £1650
 

"House2Home were great, very polite and friendly. Came on time both days and got us moved as quickly as possible with no breakages."
 
 
 
 


Review 5 Jun 2019
Recommended by customer in OX25
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removals house, shed and garage.
 
Cost: £1596

"Excellent, valve for money service.
Staff were extremely polite and courteous - took care of our possessions. Highly recommend. "
 
 
 
 
Team:
Eorge Tom Richard
 
 
 


Review 31 May 2019
Recommended by customer in OX27
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house move locally with packing service and insurance
 
Cost: £1500
 

"Richard and his team went above and beyond to make the move as stress free as possible especially Richard himself who came and quoted as well as did the packing and moving with James. I would fully recommend Richard to anyone wanting removals. Overall I am super happy with House 2 Home removals but would like them to maybe look at the process for securing dates with a signed acceptance form because we lost the date we wanted because the date was given to someone else without giving us the chance to return the form. We enquired in the morning and the date was available then by the time I had finished work and got home to print and sign the form I had an email to say it had gone! Maybe giving a courtesy call to let people know someone else is interested in the same day would have been better. This did put us off slightly but as Richard was so professional and knowledgeable at the time of quotation we decided that it was important for us to go with this company still"
 
 
Team:
Richard and James
 
 
 


Review 27 May 2019
Recommended by customer in OX26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 bed house to 1st floor flat.
 
Cost: £600
 
 
Team:
Sammy
 
 
 


Review 14 May 2019
Recommended by customer in SN25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1100

"Went well. Didnt all fit in the 2 vans so they gave a trial and delivered it on the following Monday for a reasonable price. "
 
 
 
 
Team:
George James
 
 
 


Review 23 Apr 2019
Recommended by customer in OX26
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To pack and clear a house of specific items and to move into storage.
 
Cost: £1600

"They were very polite thoughtful and efficient. Very pleased in how it went,
Thank you. "
 
 
 
 
Team:
George Connor Richard Sam
 
 
 


Review 23 Apr 2019
Recommended by customer in NN13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very smooth and professional move
 
Cost: £863
 

"Absolutely no issues with the removal or installation of furniture. However, it appears our movers lost the screws for one of the beds, because when one was reassembled the wrong screws were used (or the right screws were used but in the wrong places) - the bed is now a bit rickety and one of the screws went out the other side of the woodwork. I don't mind, it's not a big deal - but it would have been better to know if there had been any problems with reassembly rather than us find out later. However, it could have been a simple mistake, so I don't want anyone to get flack from this comment, it's really just an observation in what was a very pleasurable and stress free move overall."
 
 
Team:
Richard and Tom
 
 
 


Review 10 Apr 2019
Recommended by customer in OX27
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
moving within the same local area with a packing day also.
 
Cost: £1600
 

"really great to work with - H2H laid out the process very clearly. They worked with us and communicated brilliantly as we saw dates changing as they do with a house move.

On the packing day, the work was completed well and on time having carefully reviewed the plan for the day again with us.

Removal ( next day ) was painless - great job

The team got us into the new house and built the beds / wardrobes as part of the service

They are coming back to collect the recyclables too - great end to end service at a very good price"
 
 
Team:
George / Richard / Michelle
 
 
 


Review 4 Apr 2019
Recommended by customer in NN13
 My Age: 30 - 39 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent speedy wink, brilliant guys.
 
Cost: £1098

"Fantastic"
 
 
 
 
Team:
George Connor
 
 
 


Review 1 Apr 2019
Recommended by customer in DL8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Width of drive too narrow for large vehicle long time getting to contract exchange then completion date soon after so tricky to book a firm date.
 
Cost: £1500

"The guys who did the removers were consummate and professional and extremely helpful, as were the office staff throughout this long and drawn out process. Thank You for your help and understanding."
 
 
 
 
Team:
Richard James
 
 
 


Review 28 Mar 2019
Recommended by customer in EX39
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1020
 
 
Team:
George James Callum
 
 
 


Review 25 Mar 2019
Recommended by customer in CV22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Detached house 4 bedrooms.
 
Cost: £1482

"Job well done friendly and efficient. "
 
 
 
 
Team:
Richards Team
 
 
 


Review 25 Mar 2019
Recommended by customer in OX26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"This company was brilliant from start to finish. I had not moved for 30 years and they made the process painless. The movers on the day were polite hard working and friendly, I cannot praise them enough. "
 
 
 
 
Team:
Connor George
 
 
 


Review 20 Mar 2019
Recommended by customer in RM14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of a few items for our home to our daughters but one item was a solid pine wardrobe which did pose a challenge both to take out from our home and to get in at our daughters but thankfully the removers were able to deal with the situation.
 
Cost: £420
 

"Our contact with the removers was all by e mail as our location is some distance away but they were near to where our daughter is living.
There were only a few items to be moved but it was all done very professionally. They put covering over the carpets and up the stairs as soon as they arrived and covered large items of furniture as appropriate."
 
 
Team:
Callum and Connor
 
 
 


Review 7 Mar 2019
Recommended by customer in OX27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of 1 bed flat to house. Everything went very smoothly it was lovely to have all the unpacking done and debris removed!
 
Cost: £1067

"Although I only moved about 1 mile, it was still a big effort for an elderly, disabled person. I found the company very friendly and helpful at every stage."
 
 
 
 
 
 


Review 27 Feb 2019
Recommended by customer in OX17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving locally but with a lot of engineering equipment, some of it very heavy.

"This company came highly recommended from someone I work with, so although their quote was not the cheapest we decided to use them. We had no regrets about the decision. They gave an excellent service and were also very responsive regarding communications. All of young guys who came with Richard were polite and helpful. I would certainly use them again."
 
 
Team:
Richard Mackay, Michelle
 
 
 


Review 12 Feb 2019
Recommended by customer in OX26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 3 bed semi to 4 bed detached bungalow sold 2 houses, I went into storage.
 
Cost: £1600

"Very professional, only I complaint, they put a bedside cabinet in a wardrobe which we didn't find on 1st night which had the bolts for a bed in the drawer. "
 
 
 
 
Team:
Richard George
 
 
 


Review 8 Feb 2019
Not Recommended by customer in Ox15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 1/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Disappointed
 
Cost: £1044
 

"I’ve used this company before and recommended them to friends. Never again though. This time they didn’t put adequate covering on my brand new carpets and walked mud into them. When I mentioned this they went and got more floor blankets from the van but they’d already made my carpets dirty. They said they couldn’t get some furniture upstairs although they got it downstairs in the old property. It ended up going to my partners house as they clearly couldn’t be bothered to try. They dented and scratched the side of my fridge freezer. Only one hanging box for clothes was used when they packed 4 hanging wardrobes full time of clothes. My dresses and my sons shirts and suits were shoved into cardboard boxes.
"
 
 
 
   Business Reply:

We were very pleased to see that we had scored 10s for all the ratings apart from the packaging where we were very disappointed to receive a score of 1. We have subsequently contacted the customer to investigate further as we had not been advised of their issues following the removal.

We take on board all the comments received and have provided the customer with a suitable resolution.

We are happy to receive constructive feedback from our customers and always look to improve our service where required to provide an excellent customer experience.
 


Review 16 Jan 2019
Recommended by customer in OX15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and move service, spread over 2 days.
 

"A few items damaged (pedal bin and a lamp shade).
and one item of furniture scratched, but otherwise, all looked after. "
 
 
 
 
Team:
Ben George Richard Sammy
 
 
 


Review 14 Jan 2019
Recommended by customer in RG9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"Polite, courteous, good attention to detail.
"
 
 
 
 
Team:
Richard Geor
 
 
 

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