House 2 Home Removals Ltd

Where reputations count.

Unit 9 Forge Works, Northampton Rd Weston-on-the-Green
Bicester
Oxfordshire
OX25 3AB

Removers - Removals Companies

www.h2hremovals.co.uk

Email This Business

Tel 01869 360 050

Listed under: Removers / Removal Companies

98% recommended Rating 9.7/100
387 reviews since 2011

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 387 reviews since 2011

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.8/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.4/10
The price represents value for money

Recent Reviews

" Everything went very smoothly and all the staff very helpful." more

" They put everything they could tidy. As we older we found them helpful in all aspects." more

" After being let-down by our original removal company. 'House to Home' stepped in at short notice. They were really helpful, polite and professional all that was arranged and agreed was carried out wit...." more

" The boys were very understanding , polite and patient . The move both before and during was very successful and the team were very good keeping me informed leading up to the removal day, especially M...." more

About Us
Information provided by the business
Legal Name: House 2 Home Removals Ltd. Limited Company.

Businesses
login to your control panel
to add your video or text here

Review 23 Nov 2020 Recommended by customer in TQ2 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Quite a long way from Oxfordshire to Devon.

"Everything went very smoothly and all the staff very helpful."

Team:
James Sammy Archie

REPORT THIS REVIEW

Review 5 Nov 2020 Recommended by customer in OX26 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Went really well was quick and tidy.

"They put everything they could tidy.

As we older we found them helpful in all aspects."

REPORT THIS REVIEW

Review 12 Oct 2020 Recommended by customer in OX27 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The removal team arrived on time, as an angers the 3 members of the team were cheerful, polite and helpful. They carried out everything that had been agreed all the work was done on time and left for the new address, to wait for us to arrive with the key to the new house. Disaster! the buyers money had not been received. It occurred 4 hours late! the team were able to finish delivery.

"After being let-down by our original removal company. 'House to Home' stepped in at short notice. They were really helpful, polite and professional all that was arranged and agreed was carried out without any hitches the prices was very reasonable all-in-all, we would happily recommend house-to-home to anyone.

Well done."

REPORT THIS REVIEW

Review 23 Jun 2020 Recommended by customer in Ox9 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

They moved my 85 year old mother !

" The boys were very understanding , polite and patient . The move both before and during was very successful and the team were very good keeping me informed leading up to the removal day, especially Michelle ! Thank you so much . I will definitely recommend you .

Excellent service before and after ! Thank you so much."

Team:
Michelle Tom

REPORT THIS REVIEW

Review 14 May 2020 Recommended by customer in OX15 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I have known this business: Under 1 year business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from a modern (1990s) detach to an old (1770) terrace cottage with no real access and narrow windy staircases over 3 floors

"Richard and his team were easy to work with. They arrived on time, were methodical (allowing cleaning) when emptying the old house and managed, if sometimes a struggle, to move into the new house with its challenges with a smile. Made the move seem easy. Would highly recommend"

Team:
Richard

REPORT THIS REVIEW

Review 6 Apr 2020 Recommended by customer in HP18 My Age: 60 - 69 My level of experience of similar services: Experienced I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 3 bed detached to 3 bed terrace one way.

Cost: £850

"Friendly
Tidy - respected carpets by covering. Wiling to move furniture around in new home."

REPORT THIS REVIEW

Review 1 Apr 2020 Recommended by customer in MK18 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Bicester rental property to our own property.

Cost: £600

"We are so grateful that you could move us in these difficult times and at the last minute before more restrictions are imposed!

Tom and Jerry were great and did a fabulous job for us.

Robert"

Team:
Tom Jame

REPORT THIS REVIEW

Review 24 Mar 2020 Recommended by customer in NR33 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

As usual with any move there is always something! there were difficulties setting the keys as the occupier was out. Plus, she had not cleared the downstairs as agreed.

"The crew were incredible. The whole process from packing to unloading was quick, efficient and highly professional. they were always smiling and courteous and really took the stress out of the move
Fantastic!! "

Team:
Sammy James Tom

REPORT THIS REVIEW

Review 16 Mar 2020 Recommended by customer in OX26 My Age: 60 - 69 My level of experience of similar services: Below Average I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Quite straight forward move, A small amount to another local property.

Cost: £93

"Your team arrived in good time and stared straight away. They were careful not to damage anything and all furniture was covered and finished well on schedule."

Team:
Tom Sammy

REPORT THIS REVIEW

Review 4 Mar 2020 Recommended by customer in OX2 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move 2nd floor apt to house 13 miles away

Cost: £1002

"James and Sammy were wonderful on the day and worked hard with care and diligence. Highly recommend!"

Team:
James Richard Sammy

REPORT THIS REVIEW

Review 28 Dec 2019 Recommended by customer in NN12 My Age: 60 - 69 My level of experience of similar services: Average I have known this business: 1 - 5 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move went extremely well both George and James really helpful even when handover of key to property was very late.

Cost: £780

"If we were to move again we would definitely use H to H again. "

Team:
George James

REPORT THIS REVIEW

Review 22 Dec 2019 Recommended by customer in NE22 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went very smoothly considering we were relocating 250 miles away. H2H removals were helpful and considerate throughout.

"Helpful in fitting in a date that suited us. Provided plenty of boxes, tape and packaging. Provided a third van for items that wouldn�t fit in the 2 originally planned for. Kept in touch when they were en-route as to arrival time. We relocated 250 miles and when they arrived were quick to unload and careful with items. They dismantled and put together our heavy dining room table. Good price considering we needed 2 days for the removal. Friendly and efficient staff, would definitely recommend H2 Removals."

REPORT THIS REVIEW

Review 12 Dec 2019 Recommended by customer in MK18 My Age: 40 - 49 My level of experience of similar services: Below Average I have known this business: Under 1 year business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from East Claydon into storage. 4 bed house.

"Great professional service.
From initial inspection and quote until last item was removed from the house.
This company was highly recommended to me and I would highly recommend now. "

REPORT THIS REVIEW

Review 5 Dec 2019 Recommended by customer in CF71 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Michelle Broadbent did home visit ,.explained entire procedure and was extremely thorough and professional
Thankyou
We were not looking forward to the stress of moving but the move was extremely fast efficient and stress free
Richard ,Jamie and Sammy were incredible
Apart from working hard and fast they were friendly and happy .Richard had a a great sense of humour .
We have no hesitation in recommending house to home removals

very many thanks
Roger and Linda
"

Team:
/RICHARD/JAMIE /SAMMY

REPORT THIS REVIEW

Review 2 Dec 2019 Recommended by customer in OX25 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

We moved from a small 4 bedroom house to a larger self-build property in the local area.

Cost: £780

"The entire service provided by house 2 home was excellent, I would highly recommend them as they are far superior to another local removals firm that we used previously. The quote was provided quickly and efficiently, and was very competitive. Queries were answered in a timely fashion and we were provided with everything we needed to pack our possessions, including helpful guidance sheets on how best to pack to avoid breakages/damage. On the day, the move went very smoothly. Three people arrived on time, and were polite, professional and courteous. The office staff were also very helpful in providing advice, and arranging for boxes to be collected once we had unpacked."

Team:
Richard

REPORT THIS REVIEW

Review 2 Dec 2019 Recommended by customer in OX5 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £860

"Would definitely use House 2 Home again. Best removals we have had in 11 moves"

Team:
Richard

REPORT THIS REVIEW

Review 12 Nov 2019 Recommended by customer in UB9 My Age: 30 - 39 My level of experience of similar services: Above Average I have known this business: 5 - 10 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Very helpful thanks would recommend. "

Team:
George Callum

REPORT THIS REVIEW

Review 7 Nov 2019 Recommended by customer in OX14 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move went smoothly.

"My only comment is on home visit told that packing would start with the garden furniture first but this was last.
The team were very good which helped make a stressful day much easier. "

REPORT THIS REVIEW

Review 31 Oct 2019 Recommended by customer in OX29 My level of experience of similar services: Above Average I have known this business: Over 10 years business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Moving furniture / belongings of deceased relative from house into storage.

Cost: £1000

"Have used House 2 Home three times in the past year!
Each time they have taken the stress out of the oraeal with their efficiency and competence the staff could not be more helpful "

Team:
James Sammy

REPORT THIS REVIEW

Review 24 Oct 2019 Not Recommended by customer in OX17 My Age: 30 - 39 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business House 2 Home Removals Ltd https://www.referenceline.com/removers_removals_companies-in-bicester-house2homeremovalsltd-36927

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	5/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

I was moving from a 3 bed detached to a 4 bed detached house

Cost: £795

"I went with house2homes as they were accredited and I was told it was worth spending a bit more money to get a quality move. When I called them the service was amazing. The woman I spoke to provided me with lots of tips and advice and reassured me that they would look after my fragile items. I was also worried about the fact I needed to wait for the sale and that they may have to sit around for a long time but they assured me that that was fine and they would help make the day go smoothly - which is what they did.

However, although they were lovely guys who worked hard they still managed to damage items and even took a chunk out of the wall of the house I was leaving. I have used much cheaper movers in the past and they provided the same quality as this company. They still tried to do it super fast and pack everything in the van which meant that things like the knobs on my chest of drawers got bent and the door of my antique sideboard moved so that it now has to be rehung. They were great in the fact that they were willing to listen to me directing them when we arrived at the new house. I had asked that items be packed in the garage and I suspect that some items are damaged in there too (I just haven't had the chance to look) - especially as one of the movers was trying to carry to much and dropped the end of my bed frame and kinda dragged it a bit across the ground - so I'm sure that's damaged!!

So all in all the next time I move I'm not sure I will bother spending lots of money as I can use the money saved to repair any damage inflicted through the move."

REPORT THIS REVIEW

» 10 9 8 7 6 5 4 3 2 1

Referenceline - Helping you make a more informed choice. Here's how.
TRUSTED FIRMS: Read our reviews for businesses vetted by the organisations listed below. To visit or join them: Click [+]
Referenceline Consumers Businesses Contact Us Our Rules Privacy Site Map	Trading Standards Dumfries and Galloway [+] Dundee [+] South Ayrshire [+]	Approved Codes The Property Ombudsman [+] British Association of Removers [+] TrustMark TrustMark [+] Care & Repair Edinburgh [+] Trade Bodies British Compressed Air Society [+]	A more informed choice ... Referenceline shows you unique information about the experience of the firm and reviews from different types of customer, so we can help you make a more informed choice, but we're not responsible for the work of the listed businesses. By using this website you agree to our rules and our use of cookies. © Referenceline Ltd. All rights reserved.
GENUINE REVIEWS: If you are concerned about any review, then please get in touch: is this review genuine?.
Referenceline is genuine too : We're a Corporate Affiliate member of the Chartered Trading Standards Institute and an Approved member of Trading Standards Buy with Confidence

Customer Reviews
Sort:	» 10 9 8 7 6 5 4 3 2 1
Budget: