House 2 Home Removals Ltd

Unit 9 Forge Works, Northampton Rd Weston-on-the-Green
Bicester
Oxfordshire
OX25 3AB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
363 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 363 reviews since 2011
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Such a fantastic, helpful team of 3 x removals guys. All three were polite, well presented and nothing was too much trouble. They were patient throughout the unplanned 2 hour wait for keys between pro...."   more
 
" The boys (H2H) were very good, hardworking, courteous and helpful. Would recommend H2H to anyone! (House to Home)"   more
 
" Arrived on days 1 and 2 to pack. Left us beds to sleep on night 1. We were most appreciative of that. Packed the remainder on morning of day 2. Delivered to new home 12.00 midday day 2. Had finished ...."   more
 
" We were thoroughly impressed with Connor and George. They arrived on time. Were polite. Nothing too much trouble. No damages! Would highly recommend. House 2 home removals. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 17
beds 9
belongings 10
better 12
boxes 16
brilliant 14
care 21
careful 11
courteous 28
Crew 8
damage 8
definitely 18
Delivered 8
easy 14
efficient 51
efficiently 8
Excellent 66
experience 13
extremely 26
family 10
Fantastic 21
finish 8
free 18
friendly 61
friends 14
furniture 16
good 34
great 41
guys 22
H2H 9
happy 21
hard 23
helpful 89
highly 34
impressed 9
Packed 19
packing 27
polite 60
professional 53
property 15
really 26
recommend 62
removal 31
removals 17
service 90
stress 22
stressful 21
team 64
Thank 27
trouble 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Sep 2019
Recommended by customer in OX26
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from one side of the village to another. Even when the keys weren''t available for the new house when planned, it was no trouble at all and the three removals guys were incredibly patient during the two hour wait. The large American fridge freezer was difficult to move due to the size but in the end the doors were carefully removed and the appliance was transported without any issues.
 
Cost: £750
 

"Such a fantastic, helpful team of 3 x removals guys. All three were polite, well presented and nothing was too much trouble. They were patient throughout the unplanned 2 hour wait for keys between properties and even helped me move furniture that was already in the second property from room to room. All fragile items were handled with care, the beds were put together quickly and efficiently and the bunk bed arrangement was swapped to a different side when I asked. I could not recommend House 2 Home Removals higky enough. Such a fantastic service that meant we could relax as much as possible on moving day which is usually unheard of!"
 
 
Team:
3 x brilliant removals men on the 30th August 2019
 
 
 


Review 16 Sep 2019
Recommended by customer in OX7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved our furniture, boxes, tools, etc from our house to the storage facility. Stored for approx. 3 months at H2H including self storage unit.
Then moved everything to our new home in a different part of the country.
 

"The boys (H2H) were very good, hardworking, courteous and helpful. Would recommend H2H to anyone! (House to Home)"
 
 
 
 
Team:
Ben George Connor
 
 
 


Review 16 Sep 2019
Recommended by customer in CW58
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Efficient and courteous removal , the team worked hard to pack and deliver our items
 
Cost: £3918
 

"Arrived on days 1 and 2 to pack. Left us beds to sleep on night 1. We were most appreciative of that. Packed the remainder on morning of day 2. Delivered to new home 12.00 midday day 2. Had finished by 3.30 that day. Very swift."
 
 
Team:
They were all good
 
 
 


Review 12 Sep 2019
Recommended by customer in OX29
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving just 10 minutes down the road.
The guys arrived by 8am were packed by 11 am.
Then there was a delay till 4pm to unload due to key release.
 
Cost: £830

"We were thoroughly impressed with Connor and George. They arrived on time. Were polite. Nothing too much trouble. No damages!
Would highly recommend. House 2 home removals. "
 
 
 
 
Team:
Connor Ge
 
 
 


Review 5 Sep 2019
Recommended by customer in OX17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were ready to move and all packed when we had a call from our solicitor saying the chain above us had collapsed!!
 

"House 2 house are an amazing company and totally professional. They make a very stressful time a calm experience. "
 
 
 
 
 
 


Review 2 Sep 2019
Recommended by customer in OX27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I used H2H for this occasion to store several items of furniture for me from April'19 to end August'19. (They did collect and return steped items) however I will be using them for removals to a new property in a few month time.
 
 
 
Team:
Richard Tom
 
 
 


Review 28 Aug 2019
Recommended by customer in HP18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly and House2Home made the removal days much easier

"I found House2Home very easy to deal with and they made the moving days very easy and I would not have been able to move without them"
 
 
 
 


Review 27 Aug 2019
Recommended by customer in NN13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thank you so so much House 2 home removals . We had been let down the week before our move by a different removal company, I rang house 2 home in a bit of a panic!!!! Michelle was amazing, she reassured me and called me back within the hour and had sorted everything out for me . On the weekend of the move the lads arrived,they were polite ,happy and had sense of humours too!!! I really cannot recommend and thank House 2 home enough. They are an awesome company. Andrew.

"They had to remove items to three different locations .....this was no bother . They had our items in storage over the weekend which again was no bother. On the completion day we didnít get the keys until 3.30pm, I rang expecting them to say weíll have to do it another day because it was too late in the day......this wasnít the case,they turned up within half an hour of the phone call and had everything moved in quickly and very professionally. They are an amazing company."
 
 
Team:
Michelle and Jane on the phone. Unfortunately canít remember the lads names ,sorry.
 
 
 


Review 10 Aug 2019
Recommended by customer in Ox26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My elderly mother moved from a 2 bed house into a flat in a retirement complex.
 
Cost: £665
 

"House 2 Home removers were professional from first introduction on the telephone, all through, to the actual move.

The quote was acceptable for contents to be moved, the office staff were very pleasant on the telephone when arranging moving dates, and the two young men that did all the heavy lifting on the day, were more than professional and polite.

I would have no hesitation in recommending this company to family and friends!

Thank you House 2 Home."
 
 
Team:
Sorry, donít know their names. One very tall and one not so :)
 
 
 


Review 8 Aug 2019
Recommended by customer in OX2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed Terrace to 4-bed detached house incl packing.
 
Cost: £1470

"They all did a great Job!"
 
 
 
 
Team:
James Tom Callum Sammy
 
 
 


Review 31 Jul 2019
Recommended by customer in OX26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move my mother from my home to to assisted living accommodation. Mainly from one room, few large items, picked up fridge from another address
 
Cost: £630
 

"I found the whole experience went really well. its difficult moving but it was made really easy. The two lads were just brilliant, they packed everything really well, nothing was broken and it was done and dusted by lunchtime. They wouldn't accept a tip from my mother because of her age (91)which I thought was lovely. So happily gave them a tip myself because it meant I'm not old...
cant praise the service enough"
 
 
Team:
Sorry, cant remember, but they were fab
 
 
 


Review 29 Jul 2019
Recommended by customer in OX25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House2Home were brilliant. They not only moved all our furniture and personal effects, but my husbands garage contents plus chicken houses.

"The packing was done sympathetically and labelling clear. Michelle & Richard weíre understanding and worked extremely hard to make the whole process happen as as smoothly as possible. Made the whole experience as pain free as possible. Everything from chicken houses to China handled with care."
 
 
Team:
Michelle Richard Callum Sammy and all
 
 
 


Review 25 Jul 2019
Recommended by customer in OX28
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
At short notice a price and date was agreed based on a quote by 'Bishops move' who were unable to carry out our move as we had a short completion date.
 
Cost: £1982

"We were delighted with how well the move took place.
The boys were excellent nothing was to much trouble for them.
It was a very long day. The boys started @ 7.40am and completed the move by approx 6.30pm - exhausted really good work!"
 
 
 
 
Team:
George Callum James Conno
 
 
 


Review 25 Jul 2019
Recommended by customer in OX26
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of 4 bed house 130 miles away.
 

"All of the guys who did the move were brilliant, very helpful and professional. Thank you. "
 
 
 
 
Team:
James Sammy Richard Conno
 
 
 


Review 19 Jul 2019
Recommended by customer in OX13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved us from a 4 bed to a 3 bed house.
Two wardrobes had to be dismantle and one had to go into a difficult place in the attic.
 

"Richard and his team worked with great professionalism through the move. Punctual, polite, thorough and hardworking team.
No corners were cutting in moving us smoothly. I would recommend them without hesitation. "
 
 
 
 
Team:
Richard Sammy George Call
 
 
 


Review 15 Jul 2019
Recommended by customer in DT4
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large sideboard to be moved into first floor living room and 2 double beds plus lets of boxes into bedrooms and 2nd floor. Very warm day but both men were very calm and did the job quickly.
 
Cost: £701

"Reliable as always!"
 
 
 
 
Team:
Connor Callum
 
 
 


Review 12 Jun 2019
Recommended by customer in OX10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House2Home were great, very polite and friendly. Came on time both days and got us moved as quickly as possible with no breakages.
 
Cost: £1650
 

"House2Home were great, very polite and friendly. Came on time both days and got us moved as quickly as possible with no breakages."
 
 
 
 


Review 5 Jun 2019
Recommended by customer in OX25
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removals house, shed and garage.
 
Cost: £1596

"Excellent, valve for money service.
Staff were extremely polite and courteous - took care of our possessions. Highly recommend. "
 
 
 
 
Team:
Eorge Tom Richard
 
 
 


Review 31 May 2019
Recommended by customer in OX27
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house move locally with packing service and insurance
 
Cost: £1500
 

"Richard and his team went above and beyond to make the move as stress free as possible especially Richard himself who came and quoted as well as did the packing and moving with James. I would fully recommend Richard to anyone wanting removals. Overall I am super happy with House 2 Home removals but would like them to maybe look at the process for securing dates with a signed acceptance form because we lost the date we wanted because the date was given to someone else without giving us the chance to return the form. We enquired in the morning and the date was available then by the time I had finished work and got home to print and sign the form I had an email to say it had gone! Maybe giving a courtesy call to let people know someone else is interested in the same day would have been better. This did put us off slightly but as Richard was so professional and knowledgeable at the time of quotation we decided that it was important for us to go with this company still"
 
 
Team:
Richard and James
 
 
 


Review 27 May 2019
Recommended by customer in OX26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 bed house to 1st floor flat.
 
Cost: £600
 
 
Team:
Sammy
 
 
 

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