Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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9/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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9/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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Although the house we were moving from was a simple small detached house, it was very full of ''stuff'', ornaments, pictures, books, clothes etc, some big furniture and musical instruments including an electronic piano. The Jamie Briggs team were excellent in the packing process over one day and a half, followed by the move to a very different house (4-storey Edwardian town house). They took care to protect items but still ''box up'' in a rapid proficient manner.
A larger team of men came on the second day, and though they were handicapped by a broken axle on the van used the previous day, everything was accomplished by lunchtime with the ''broken'' van brought to the house by pick-up truck.
The unloading process was done as efficiently and effectively as could be, with us trying to direct where the huge number of boxes should go. We are still in the process of unpacking but JB have been good at communication and happy to collect boxes and paper when convenient for both of us. There was perhaps an excessive use of paper to wrap up individual items but that is my only adverse comment.
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Cost: £2700
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