Britannia Devereux of Cleveland

Daimler Drive, Cowpen Lane Industrial Estate
Billingham
Cleveland
TS23 4JD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Britannia Devereux of Cleveland 9.5/100
30 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 30 reviews since 2017
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team were punctual and hardworking. The company offered good value and organisation. My experience overall, however, wasn't positive, as the van sent for the job was too small. The company offe...."   more
 
" Devereux was recommended to me by a friend - and after the excellent service we received, I would have no difficulty in doing the same for others."   more
 
" Very happy"   more
 
" The lads who moved us were very hard working, pleasant and experienced. Nothing was too much trouble for them and the represented the company brilliantly."   more
 
 
About Us



Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 2 1

Budget:  


Review 26 Sep 2020
Not Recommended by customer in YO25
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 4/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Durham to Driffield. Standard move.
 
Cost: £900
 

"The team were punctual and hardworking. The company offered good value and organisation.

My experience overall, however, wasn't positive, as the van sent for the job was too small. The company offered to send another van to collect what was left, which wasn't much, but we were told that the first van would have to wait until the second arrived which might have been late afternoon. This would have meant that once the delivery firm were unpacked at the other end, it would have been well into the evening. I just said I would return and collect the other things myself the next day, which I did.

We made an estimate of our furniture and belongings ourselves, as the booking was made during Covid restrictions. I accept that there was more than we estimated, but still expected a bigger van than the one that was used.

Also, when unpacking at the other end, we found a box that had been smashed. It had in it a plastic filing cabinet and a toy that were damaged. These did not have monetary value, but the toy had sentimental significance. We were not told about this damage. Two items of wooden furniture also were superficially damaged.

We signed a form to say everything had been received, but it is not until you get everything out and sorted that you realise these things. I wonder if customers could be told that they should take as long as they can to check everything before the deliverers depart? We felt that they were ready to go, and didn't advise us to check everything thoroughly. "
 
 
 
 


Review 17 Sep 2020
Recommended by customer in TS9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All that we asked for and about was met with. Initial discussions were excellent, with all questions and queries answered. On the day, work was carried smoothly and efficiently.
 
Cost: £600
 

"Devereux was recommended to me by a friend - and after the excellent service we received, I would have no difficulty in doing the same for others."
 
 
Team:
Andy + Mark and John
 
 
 


Review 16 Sep 2020
Recommended by customer in TS9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move gt ayton
 
Cost: £545
 

"Very happy"
 
 
Team:
Cannot remember date of move was 28th August
 
 
 


Review 16 Sep 2020
Recommended by customer in ST7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moved from a 4 bed detached house to a 3 bed bungalow in a different part of the country over 2 days.
 
Cost: £1500
 

"The lads who moved us were very hard working, pleasant and experienced. Nothing was too much trouble for them and the represented the company brilliantly."
 
 
Team:
Paul and Dean on the van, Andy in the office.
 
 
 


Review 24 Dec 2019
Recommended by customer in TS18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 4/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have used Britannia before and was keen to be a returning customer based on a great experience last time. This time round however the experience was very different. Sadly I found (most of) the team to be lazy, disorganised uncooperative with each other. Despite having the initial survey done the van sent on the day was WAY too small for the job and only about half to two thirds of the size required, this meant I had to arrange for 4x additional cars, a trailer and a return trip in order to cover the shortfall on the day - this seriously added to the stress. Such a disappointing experience this time around, more so as I also recommended their services to our buyer who stated they had a very similar experience although their truck was much bigger than needed.
 
Cost: £600
 

"Any date agreed verbally is worth nothing until the move has been paid for in full, the can and will give up your slot without notice until paid for.

Always err on the side of caution when calculating van size - you always need more than you think and in our case clearly more than they thought

Don't allow the truck to block your driveway if you have a car on it, I was blocked in after the loading was complete and then the lads decided to take their tacho break for an hour blocking me in as they were unable to start the van - this added an unwelcome delay just because they didn't suggest I moved the car beforehand.

The experience before the move was very straightforward and I was happy to be a returning customer, although we verbally agreed and pencilled in a date I found my slot (and also my buyers slot) had been given away to another booker. I fully understand that it is not confirmed until paid for and I accept that without issue, but a call to tell me that the slot was about to be given away or indeed had been would have been useful as the whole chain was left working to a date that could no longer be met.

The team we had on the day were all related and perhaps this familiarity led to their contempt with each other, one lad was so lazy their own team didn't want him and chose to leave him behind - the others faired better but still sitting down and talking too much when there was clearly still lots to do and a short time frame remaining.

Would I use Britannia's again, yes surely, they are competitive, punctual and didn't break anything, but I would be more pedantic about the team I get, the size of the van and the moving date confirmation

"
 
 
Team:
Andy Dale, Francis
 
 
 


Review 9 Dec 2019
Recommended by customer in TS15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 pick ups and 4 drop offs.
 
Cost: £1440
 

"Could not fault the service in any way."
 
 
Team:
Lewis, Stephen and Mike
 
 
 


Review 26 Nov 2019
Recommended by customer in TS18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Albeit more expensive than other firms the service was excellent, the lads on the van were first class, nothing too much trouble.
 
Cost: £1800
 

"The move went very well, no problems, movers arrived on time and behaved in a professional friendly manner"
 
 
Team:
Can remember names
 
 
 


Review 11 Nov 2019
Recommended by customer in CA4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from a 6 bedroom house to a 4 bedroom house, full packing and removal service used, from Co Durham to Carlisle over a four day period
 
Cost: £5800
 

"The customer service from initial contact throughout the whole process was excellent. We had four removal guys over a four day period which included packing and some unpacking, they were all very hard working and provided a first class service, I would highly recommend this company and will certainly be using them again in the future and will recommend to friends and colleagues"
 
 
Team:
Rob, Paul, Ashley, Lewis, John, Mark
 
 
 


Review 11 Oct 2019
Recommended by customer in TS17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving is a stressful part of life and especially if you are moving on your own and/or having lived at the same home for a number of years.

"Pre-arrival panic set in with me. I was concerned that I wouldn't be packed in time, ready for the removers on the day they were supposed to arrive, but Frances in the office was super. She calmed my nerves and we worked out an alternative date that gave me the space and time to get things done. Luckily on the day of the move the weather was dry.

The three gentlemen who came to load my possessions were friendly and helpful and managed to get everything 'on the back of the lorry' even when it looked as if it wasn't all going to fit! I think the bacon butties gave them inspiration and determination!

Thankfully the delivery went as smoothly as the loading and I'm glad that I had the same gents to deliver my stuff.

I would only add that the reason why I have not ticked any of the 'Code of Practice' boxes is because a) my move was paid for by my employer and b) I was reassured by the staff both in the office and during the move that I, and my possessions, would be taken care of. I am very happy with the service I received."
 
 
Team:
Frances, Foxy, Andy, John
 
 
 


Review 1 Oct 2019
Recommended by customer in TN8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and Move furniture and belongings in a 4 bed house with double garage approx 270 miles.
 
Cost: £2500
 

"The packing and removal went exactly as explained. The crew of three arrived on time. They worked carefully and quickly. All boxes were clearly labelled Near the end we thought everything would not go on the lorry. Contingencies were set up to ensure all our goods were removed. Everything did go on the van. They set off the next day. Arriving at the destination at the predicted time. They started unloading. They worked until we had what we needed for the first night. Next day they unpacked the rest. All our requests were met for putting the furniture in the new house."
 
 
Team:
Patch
 
 
 


Review 24 Apr 2019
Recommended by customer in TS7
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from Marton in Cleveland to Ryton,Tyne and wear
 
Cost: £8640
 

"We were completely satisfied with our move due to the very friendly and efficient service provided.
The team arrived early and proceeded to pack our belongings quickly and efficiently .

From taking apart and reassembling wardrobes nothing was too much trouble."
 
 
Team:
Frances, Paul, Mark, John
 
 
 


Review 10 Apr 2019
Recommended by customer in TS22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of 4 bedroom house approx 4 miles in same day.
 
Cost: £800
 

"Deveraux were excellent from the initial estimator through to the guys carrying out the move.

The movers were always polite, patient and worked hard.

The price was very competitive

I would not hesitate to use them again or recommend to anyone."
 
 
 
 


Review 8 Mar 2019
Recommended by customer in DL84
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was quite difficult as we have a big house with quite a few large piece, of furniture
 
Cost: £600
 

"The experience went as well as it could have gone. The valuer was on time, curtious and experienced which was a great help and he knew the property we were moving to. On the day of the move the team were on time, in good humour and worked very hard.
I thought the move was very cheap in comparison to other companies that I contacted but would have gone with them anyway as they are a local company with a good reputation.

I would highly recommend this company

Fiona Turner"
 
 
 
 


Review 5 Mar 2019
Recommended by customer in Ts20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move to Bungalow and snowing at the time. The movers were very professional and helpful. The definitely made our move easier.

"The whole experience from survey to the actual move. All staff knew there stuff and made us feel at ease through the whole process."
 
 
Team:
Spike, father and son .
 
 
 


Review 4 Mar 2019
Recommended by customer in TS23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First class service. All went smoothly on the day. Not the cheapest of the quotes I got, but as they say, you get what you pay for. Would certainly recommend.
 
Cost: £780
 

"First class service. All went smoothly on the day. Not the cheapest of the quotes I got, but as they say, you get what you pay for. The staff were courteous, diligent, and hard working. Would certainly recommend."
 
 
 
 


Review 19 Dec 2018
Recommended by customer in TS21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Wolviston to Sedgefield
 
Cost: £1500
 

"Very helpful and flexible moving crew - nothing was too much trouble."
 
 
Team:
Paul, Jason, Stephen
 
 
 


Review 20 Nov 2018
Recommended by customer in Ts15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Split house move with packing with contents of house being split into 3 and going to three different locations: New house, into store and to another location.
 
Cost: £700
 

"I was very pleased with how the move went it was very organised, professional and efficient. Everybody I came into contact with at Britannia Devereux was friendly and helpful from the guys that did the move on the day, the estimator who came out, the guys that did the move to the second location and everyone in the office who I spoke to over the phone and who answered questions about changing dates and other items. Thanks.

My items were moved carefully and without causing damage including a large number of pot plants.

The people at Devereux helped make the moving process less stressful and also gave additional helpful advice about how to do the move.

In relation to the code of practice, I was sent terms and conditions and a quote in good time before the move. I expect details of the contract terms and insurance options would have been explained in this pack but I didn't read it in full - This is my fault not Britannia Devereuxs."
 
 
 
 


Review 19 Nov 2018
Recommended by customer in LS10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of a 3 bed house to 3 bed town house over 3 floors and approximately 100miles.
 
Cost: £850
 

"From day 1 I knew I wanted to use Brittania, the efficiency with dealing with my enquiry and the friendliness of the office team. There were difficulties arranging an appointment to visit in advance but I was able to work collaboratively with them to make arrangements. I was never made to feel I was being a nuisance with my multitude of questions and the open and approachable team were crucial for my pre-moving nerves.

Moving day came and a team of 3 arrived, I was taken through the paperwork and things just started to move. Unlike a previous firm I have used, this team didnít want me to do anything (except a couple of rounds of tea!). They didnít stop and within no time my house was empty.

I had arranged a relative to meet them at the new house to allow me to tie up loose ends ďup northĒ and I was informed they were equally as polite and efficient on arrival. By the time I arrived at the new property they had almost finished including getting all the furniture to the right rooms and stacking the boxes where I had labelled. They genuinely went above and beyond the whole day, worked super hard and made an otherwise stressful day (part of the reason I was so delayed was finding our breakdown policy for my husband as sadly we also lost a gearbox that day...!) as easy, streamlined and stress free as possible.

Iím now almost unpacked into my 15th home - it would be fair to say that through both my childhood and adulthood I have had my fair share of removals and this was easily the best."
 
 
 
 


Review 3 Oct 2018
Recommended by customer in TS15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was maybe a slightly different sort of move! We swapped houses with our daughter. We had two vans at the same time, one going from our house to their bungalow and one going from their bungalow to our house.
 
Cost: £1200
 

"Everything went very smoothly, our house was finished first so the lads helped the other team finish the loading up, and speed up the removal. Cost for the two vans was £1200. Everything went fine, all work carried out to both our satisfaction."
 
 
 
 


Review 3 Oct 2018
Recommended by customer in OX15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Durham to Oxfordshire with part to store
 
Cost: £2366
 

"The pricing and quote process was easy and quickly handled. The removals team were very professional and packed quickly and efficiently with everything completed to the agreed timeframe. We felt it was an excellent service."
 
 
Team:
Andy Dale
 
 
 

Back to top

» 2 1