Gentle Giants Removal Company

Where reputations count.

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

Removers - Removals Companies

www.gentlegiants.co.uk

Email This Business

Tel 01420 475 800

Listed under: Removers / Removal Companies

99% recommended Rating 9.6/100
795 reviews since 2008

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 795 reviews since 2008

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.2/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Quite complex, esp garden component. able to accommodate changes to schedule and call went v. well" more

" The team who helped me move from gentle giants were fantastic from start to finish. They were friendly, helpful and very supportive on what is a very stressful day! well done!" more

" Would highly recommend this company they made a stressful situation on a very rainy day, stress free. Thank you! " more

" Thank you gentle Giants, you made what could have been a very stressful situation almost pleasurable. The office support was fantastic and the men on the move day were happy, kind and considerate. The...." more

About Us
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Legal Name: Gentle Giants Removal Company.

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Review 13 Mar 2020 Recommended by customer in WR11 My Age: 70 + My level of experience of similar services: Above Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £8000

"Quite complex, esp garden component. able to accommodate changes to schedule and call went v. well"

Team:
Tony Ross Kev Simon Nick

REPORT THIS REVIEW

Review 13 Mar 2020 Recommended by customer in GU34 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move went very smoothly both ends apart from getting the base of y sort bed up stairs - they tried so hard, but it wasn't to be

Cost: £1100

"The team who helped me move from gentle giants were fantastic from start to finish. They were friendly, helpful and very supportive on what is a very stressful day! well done!"

Team:
Kevin Matt Simon Bob

REPORT THIS REVIEW

Review 9 Mar 2020 Recommended by customer in GU35 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

1 bed flat to 3 bed house the team dealt with the 2nd floor flat very well - no complaints

Cost: £720

"Would highly recommend this company they made a stressful situation on a very rainy day, stress free.
Thank you! "

Team:
Ross Mitchell Dwayne

Business Reply:

Thank you for taking the time to write a review. We hope you are settling into your new home and wish you all the best.

REPORT THIS REVIEW

Review 9 Mar 2020 Recommended by customer in BN11 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From the first phone call to the office to the move itself gentle giants were fantastic.

Cost: £1249

"Thank you gentle Giants, you made what could have been a very stressful situation almost pleasurable. The office support was fantastic and the men on the move day were happy, kind and considerate. They were confident in their work and nothing was so much trouble."

Team:
Nick Simon Kev

Business Reply:

Thank you for the kind words, it has been a pleasure to look after your move for you; you've been an amazing client so thank you also!

REPORT THIS REVIEW

Review 26 Feb 2020 Not Recommended by customer in GU10 My Age: 40 - 49 I'm: Male My level of experience of similar services: Above Average I have known this business: Under 1 year business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	5/10
The firm took care in packing and handling our property

Collection & delivery	0/10
Our property was collected and delivered as agreed

Service	3/10
The staff were presentable punctual and polite

Value	0/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Inconsistent information on the day. Impatience and abrupt attitude. Chauvinistic "jokes" about "the wife" were unappropriate.

Cost: £2500

"This Company made a stressful situation much, much worse. I would never use again; and will recommend anyone who asks to steer well clear."

Team:
Nick Simo

REPORT THIS REVIEW

Review 17 Feb 2020 Recommended by customer in GU34 My Age: 70 + My level of experience of similar services: Beginner I have known this business: 5 - 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

The move was excellent.

Team:
Tony Simon

REPORT THIS REVIEW

Review 23 Jan 2020 Recommended by customer in PO8 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 4 bed house to similar.

Cost: £2700

"We were in a chain of 7 ar end so tense completion day. Gentle Giants completed all packing early and when we eventually had key, brought in extra people to upload.
Very pleased with the service. "

Team:
Tony Nick Matt

REPORT THIS REVIEW

Review 22 Jan 2020 Recommended by customer in GU35 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Simple move, Just the purchased of old property messed everyone around with dates.

"Team very friendly and helpful."

Team:
Tony Bob

REPORT THIS REVIEW

Review 16 Jan 2020 Recommended by customer in RG21 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

With two flights of stairs and a very narrow hall way the lads did a grand job, no damage to property or my items.

"A great bunch of lads, they worked well together, a little fun banter towards each other, makes their job easier. They worked efficiently."

Team:
Kevin Simon Bob Matt Eway

REPORT THIS REVIEW

Review 10 Jan 2020 Recommended by customer in BN11 My Age: 40 - 49 I'm: Female My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had quite a lot of stuff, especially in the loft, for a small 3 bed semi. The team came and packed most one day, then moved the next.

Cost: £2896

"Thought the team were excellent. So efficient and hard working they suggested useful things to me (like leaving certain thing out, in case we need them) would highly recommend."

Team:
Nick Simon Dwayne Mitch

REPORT THIS REVIEW

Review 8 Jan 2020 Recommended by customer in GU35 My Age: 50 - 59 My level of experience of similar services: Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from storage to location in Wiltshire.

Cost: £721

"Have used Gentle Giants on a number of occasion and they are always very helpful polite and reliable
Very good company. "

Team:
Bob Kevin

REPORT THIS REVIEW

Review 5 Jan 2020 Recommended by customer in DY11 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving house contents from Hampshire to Worcestershire including packing and reinstallation

Cost: £2732

"Highly professional and helpful. Far beyond what would normally be expected
first class customer service. "

Team:
Tony Nick Simon Dwayne

REPORT THIS REVIEW

Review 5 Jan 2020 Recommended by customer in PO10 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went very smoothly and the gentlemen were very professional in the way they packed and moved all our belongings.

Cost: £2106

"We were pleased we booked Gentle Giants and we would always recommend them for their excellent service!"

Team:
Tony Kevin Mitc

REPORT THIS REVIEW

Review 3 Jan 2020 Recommended by customer in PO33 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I have known this business: Over 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Downsizing! thoroughly packed and moved outime, nothing damaged, including travelling by Ferry

Cost: £4000

"The team who moved us were patient, and lots of fun! good said workers where nothing was too much trouble! second time this company have moved us both with difficult access point, dealt with superbly."

Team:
Nick Simon Matt Dwayne

REPORT THIS REVIEW

Review 3 Jan 2020 Recommended by customer in GU35 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £871

"The removal team arrived on time, they were all very helpful and took great care of our furniture. All the packing was done by us. The move was very efficient.
Really good value. Would recommend gentle giants and use again ourselves if needed
Well done
Thank you"

Team:
Tony Simon Bob

REPORT THIS REVIEW

Review 30 Dec 2019 Recommended by customer in GU26 My Age: 50 - 59 My level of experience of similar services: Above Average I have known this business: 5 - 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £393

"It was'nt an expensive move but the guys on the day were incredibly efficient, conscientious and courteous. "

Team:
Tony Simon Dwayne

REPORT THIS REVIEW

Review 28 Dec 2019 Recommended by customer in GU9 My Age: 70 + I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

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Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Arrival at new build site into men and machines everywhere was dealt with continuously and efficiently.

"Everyone very friendly and helpful. The men took a lot of trouble to make sure our possessions and we were happy!"

Team:
Nick Dwayne Simon Ross

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Review 28 Dec 2019 Recommended by customer in GU26 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

An easy move, collecting and delivering from a storage unit and delivering to our new house.

Cost: £840

"The crew were all very polite and courteous. They took good care of our belongings and were very considerate in our new home. "

Team:
Tony Kevin Matt

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Review 27 Dec 2019 Recommended by customer in GU10 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We have a lot of big heavy furniture - office files etc. The move went extremely efficiently. This was challenging with the short day!

Cost: £1700

"I could not have been happier with GG fantastic guys - worked so hard, so polite and respectful. I would definitely recommend them. "

Team:
Tony Bob Kevin Matt

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Review 22 Oct 2019 Recommended by customer in GU30 My Age: 70 + My level of experience of similar services: Experienced I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

"We are very satisfied with the service we received. The tam worked very hard and cheerfully and got everything into our new home in an amazingly short period of time many thanks. "

Team:
Ross Tony Nick Kevin Mitc

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