Gentle Giants Removal Company

Where reputations count.

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

Removers - Removals Companies

www.gentlegiants.co.uk

Email This Business

Tel 01420 475 800

Listed under: Removers / Removal Companies

99% recommended Rating 9.6/100
896 reviews since 2008

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 896 reviews since 2008

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" Amazing! From start to finish. A thousand thanks." more

" Gentle Giants were very professional from start to finish and we were very impressed with the excellent customer service we received from everyone involved. Nothing was too much trouble for them and ...." more

" Highly recommended. Handled requirements and move perfectly and courteously. " more

" Fantastic people to work with. I had to work away so to know that the move was being handled was amazing. Everything moved safely and quickly including all the potted plants that I couldn't face movi...." more

About Us
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Legal Name: Gentle Giants Removal Company.

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Review 25 May 2022 Recommended by customer in PL30 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Due to living in rented accommodation for a year, we had two moves including two separate storage areas which GG coordinated with great skill.
We also had a large collection of outdoor pots and plants which were all moved without damage - well done!

Cost: £5460

"Gentle Giants were very professional from start to finish and we were very impressed with the excellent customer service we received from everyone involved.
Nothing was too much trouble for them and we would highly recommend them to anyone considering a house move.
Thank you to all involved."

Team:
Matt Holbi Nick Ross Tony

REPORT THIS REVIEW

Review 25 May 2022 Recommended by customer in GU32 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Down-sizing 5-bed house to 2.5-bed house so interesting challenges! But all done superbly.

"Amazing!
From start to finish.
A thousand thanks."

Team:
Tony Nick Nick Paul Ale

REPORT THIS REVIEW

Review 21 May 2022 Recommended by customer in RG25 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From an 8 bedroom house to 3 bed, so some direct and some into and out of storage. Multi phase move.

Cost: £9000

"Highly recommended. Handled requirements and move perfectly and courteously. "

Team:
Ross Tony Nick Jason Holb

REPORT THIS REVIEW

Review 13 May 2022 Recommended by customer in GU34 My Age: up to 29 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

packing and moving a very cluttered one-bedroom flat. There was outdoor steps, as the flat was on the first floor. It also involved an alleyway and tight vehicle access.

Cost: £2355

"Fantastic people to work with. I had to work away so to know that the move was being handled was amazing.
Everything moved safely and quickly including all the potted plants that I couldn't face moving myself."

Team:
Tony Paul Alex Holbie Ros

REPORT THIS REVIEW

Review 13 May 2022 Recommended by customer in GU30 My Age: 40 - 49 I'm: Female My level of experience of similar services: Below Average business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 3-bed semi townnhouse over 3 floors to 4-bed detached. We had large American fridge-freezer and a very large, heavy potted olive tree. ALl moved successfully without damage.

Cost: £2353

"Gentle Giants were fabulous! from Lynne and Seb in the office the team on one day. Worth every penny! and I can't fault our experience.
I would recommend - and have done already."

Team:
Nick Tony Paul Jason Alex

REPORT THIS REVIEW

Review 11 May 2022 Recommended by customer in GU9 My Age: 40 - 49 I'm: Female I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Moved us two streets over, managed to move tricky treadmill as well!

Cost: £1900

"Excellent service, really helpful and made the move as stress-free as possible.
Totally/recommend."

Team:
Ross Alex Nick Holbie

REPORT THIS REVIEW

Review 27 Apr 2022 Recommended by customer in PO4 My Age: 60 - 69 My level of experience of similar services: Below Average I have known this business: 5 - 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The team moved us on the 14th March from Bordon to Portsmouth. They were very careful with my piano!

Cost: £1500

"We would to thank every member of the five-man team for their kindness during the entire move. They were calm and patient and actually made it a pleasant and stress-free experience for us."

Team:
Paul Nick Tony Jason Alex

REPORT THIS REVIEW

Review 19 Apr 2022 Recommended by customer business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I was quite satisfied in all your actions regarding my recent move to Kent
Thank you very much.
"

Team:
Alex Jason Paul

REPORT THIS REVIEW

Review 13 Apr 2022 Recommended by customer in GU34 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal of entire cottage for refubrishment

"Gentle Giants did a brilliant job and particularly moving stuff back in and looking after our brand new carpets."

Team:
Ross Nick

REPORT THIS REVIEW

Review 12 Apr 2022 Recommended by customer in GU34 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: Under 1 year business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from a rental to new purchase home. The rental had some challenging access issues and to new property had access issue a narrow driveway.

Cost: £812

"Gentle Giants were great from the initial quote up until final move they were friendly, professional, efficient, and helpful. We would recommend them"

Team:
Jason Steve

REPORT THIS REVIEW

Review 7 Apr 2022 Recommended by customer in PO19 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3-bed semi to 3-bed detached

Cost: £1625

"What could have been a stressful day went smoothly thanks to the crew of three who became crew of five and so move was quick. No damage, courteous, polite and friendly."

Team:
Ross Tony Holbie

REPORT THIS REVIEW

Review 4 Apr 2022 Recommended by customer in GU10 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

It was a rather complicated move some items were in store for two months, and some retrieved from temporary accommodation for the final stage of the move (two houses into one). The buying and selling did not all go smoothly.

Cost: £1607

"Gentle Giants were really helpful and went beyond the basics to make it work they were as flexible as they could be with timings, always approachable, friendly, and professional. Their charges were reasonable and I would definitely recommend them."

Team:
Paul Holbie Matt Tony

REPORT THIS REVIEW

Review 4 Apr 2022 Recommended by customer in GU10 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was challenging as we were not able to get the keys. On the day
Gentle Giants were very understanding and cooperative.

"Gentle Giants were professional from the moment I requested a quote until the last packing box was delivered. The staff were more than helpful and cheerful and nothing was too much trouble. A wonderful team of men who lightened our lead"

Team:
Nick Tony Matt Holbie Ro

REPORT THIS REVIEW

Review 17 Feb 2022 Recommended by customer in GU34 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Residential home removal.

"Very impressed at the service provided from initial quote to completion of the move.
Lovely, friendly team on the day of move made everything run smoothly.
Would not hesitate to recommend.
Thank you!"

Team:
Steve Jason Alex Paul

REPORT THIS REVIEW

Review 11 Feb 2022 Recommended by customer in NE66 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Very good

"Very efficient and helpful"

Team:
Jason Tony Paul Holbie

REPORT THIS REVIEW

Review 30 Dec 2021 Recommended by customer in IP31 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

To move three-bed property to 2-shed contents and 31 pots and plants.

Cost: £4000

"An excellent company who made my move as stress-free as is possible. which kept me posted and included throughout the process
Would thoroughly recommend and would use again."

Team:
Nick Stev

REPORT THIS REVIEW

Review 30 Dec 2021 Recommended by customer in ST17 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Everything went seamlessly the team were very helpful and professional including helping to place everything where we wanted due to decorating challenges.

Cost: £2850

"We were delighted by the service Gentle Giants provided from start to finish."

Team:
Nick Steve Holbie

REPORT THIS REVIEW

Review 26 Nov 2021 Recommended by customer in GU34 My Age: 70 + My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

They fitted in my removal at very short notice also arranged storage on my new house was not available

Cost: £4000

"Excellent service very careful employees very courteous always on time and laid out cleaning materials"

Team:
Nick Tony Alex Tom

REPORT THIS REVIEW

Review 26 Nov 2021 Recommended by customer in GU10 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Two phrases - from old house into storage for 4 1/2 months
Cost of storage
The out of storage move into new house

Cost: £10000

"The staff were very friendly, polite and helpful.
Only one tiny bit of damage noticed - clip-on frame on picture."

Team:
Nick Tony Nick Holbie

REPORT THIS REVIEW

Review 26 Nov 2021 Recommended by customer in GU34 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Domestic

Cost: £3581

"Helpful, professional, friendly service. Great care taken by the team.
Office staff also very kind, polite and helpful. Out second move with you - will recommend."

Team:
Ross Tony Matt Steve

REPORT THIS REVIEW

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