Gentle Giants Removal Company

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
764 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 764 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service. Did early start due to location on main road No damages. Helped dismantle bed and wardrobes and made other end. All in all a great service. "   more
 
" Nick and Simon, were fantastic nothing was an issue. I would use this company again at the drop of a hat! Thank you for making my move so simple. "   more
 
" The team were a well organised and professional group who got on with the job and never grumbled with the extremes of the task, including taking a cross trained up a difficult stairwell. Kudos all rou...."   more
 
" Really nice helpful staff. Would definitely recommend Gentle Giants to friends. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 19
boxes 29
C 49
care 27
careful 22
certainly 18
cheerful 36
courteous 42
crew 26
definitely 30
difficult 18
easy 23
efficient 96
efficiently 17
Excellent 100
experience 20
Extremely 35
fantastic 33
fast 16
finish 18
friendly 94
friends 22
furniture 32
Gentle 133
Giants 127
good 81
Great 60
guys 46
happy 35
hard 45
help 23
helpful 175
highly 49
impressed 24
just 22
kind 16
nice 18
packed 23
packing 34
pleasant 29
pleased 29
polite 109
process 19
professional 66
recommend 115
removal 66
service 138
team 142
Thank 54
trouble 42
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Jun 2019
Recommended by customer in GU27
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First floor flat to bungalow flat on main busy road.
 

"Great service. Did early start due to location on main road
No damages.
Helped dismantle bed and wardrobes and made other end.
All in all a great service. "
 
 
 
 
Team:
Tony Alan Simon Drew
 
 
 


Review 11 Jun 2019
Recommended by customer in YO43
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
An awkward collection but was managed extremely well. The 10 steep steps were no issue.
 

"Nick and Simon, were fantastic nothing was an issue. I would use this company again at the drop of a hat! Thank you for making my move so simple. "
 
 
 
 
Team:
Nick Simo
 
 
 


Review 6 Jun 2019
Recommended by customer in GU10
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a challenging multi-level detached house to a conventional detached dwelling.
 
Cost: £2028

"The team were a well organised and professional group who got on with the job and never grumbled with the extremes of the task, including taking a cross trained up a difficult stairwell. Kudos all round!"
 
 
 
 
Team:
Ross Tony Alan Matt Kevi
 
 
 


Review 3 Jun 2019
Recommended by customer in TW12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a lot of stuff to move Gentle Giants were fantastic so helpful and polite.
 

"Really nice helpful staff. Would definitely recommend Gentle Giants to friends. "
 
 
 
 
Team:
Tony Alan Matt
 
 
 


Review 23 May 2019
Recommended by customer in PO1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 gentle giants did the work of 4! professional and kind, they didnt see problems only solution very difficult move from old cottage with difficult access to old town house with louds of stairs - narrow with no head room. They went beyond the call of duty and all with.
 

"A cherry approach. They kept us all laughing and relaxed in a move that should have been incredibly stressful for everyone. They even climbed a balcony to get 2 chairs upstairs. All with no moans or groans they just got on with it. I trusted them and they made the move a good experience. I thanks them both Tony and Kev for all that they did and would thoroughly recommend them both.
Lyan - on the office phone - is also very good and provided info and reassurance before hand."
 
 
 
 
Team:
Tony Kev
 
 
 


Review 13 May 2019
Recommended by customer in RG27
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple move of about 50m of 2 bed house to 3 bed. Very late notice booking as let down by non - Bar registered company.
 

"Gentle Giants were excellent - easy to deal with friendly and 'can-do' attitude. We exchanged whilst on holiday on a remote Scottish island and after being let down by a company who double - booked our day GG came to he rescue at what was a stressful time!!
Thank you GG"
 
 
 
 
Team:
Ross Matt
 
 
 


Review 1 May 2019
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house - 4 bed house
Grand piano - no problems
Items out into correct rooms
 

"Overall very pleased
One damaged item (TV) but during process handled efficiently."
 
 
 
 
Team:
Ross Nick Alan Kevin Simo
 
 
 


Review 24 Apr 2019
Recommended by customer in GU9
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved out of house, contents into Gentle Giants storage for 5 months. Then from storage into new address
 

"Very professional service. Kept informed of what I owed each month in a timely and polite way.
The guys who moved us were great. Very polite and just got on with the job."
 
 
 
 
Team:
Kevin Alan
 
 
 


Review 18 Apr 2019
Recommended by customer in GU34
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move furniture from a storage unit to new house
 
Cost: £420

"Bob and Kev were fantastic couldn't fault them. Extremely helpful and efficient, was particularly impressed that they popped back the next day as an item had been accidentally left in the removal van."
 
 
 
 
Team:
Bob Kev
 
 
 


Review 12 Apr 2019
Recommended by customer in GU7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of gym equipment.
 
Cost: £120

"Friendly guys. Moved all our equipment to the room furthest away - more than helpful.
Booking the removal was so easy thanks to Lynne Sayee Very helpful. "
 
 
 
 
Team:
Alan Kevin
 
 
 


Review 4 Apr 2019
Recommended by customer in LN4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mid-distance mixture of belongings, including some large items. Second courtesy drop-off of an item.
 

"Professional and very polite and helpful."
 
 
 
 
Team:
Bob Simon Al
 
 
 


Review 3 Apr 2019
Recommended by customer in DE23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We packed 95% of the smaller items. Five men packed the lorry, three men unpacked at the new address. There was some difficulty with a wardrobe.
 
Cost: £2321

"Apart from the short hold-up with the wardrobe the whole job was very efficiently and speedily accomplished. The removal team were polite, hard-working and cheerful. "
 
 
 
 
Team:
Nick Simon Alan
 
 
 


Review 1 Apr 2019
Recommended by customer in GU35
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Nick Simon Andrew
 
 
 


Review 27 Mar 2019
Recommended by customer in GU34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from very old house with crooked staircase which necessitated the guys lowering my headboard out of the window. Moved short distance into bungalow with very tight driveway so they made several trips in smaller vans.
 
Cost: £2487

"The weather was awful- it absolutely poured with rain. But the guys were helpful and cheerful throughout. No belongings damaged or missing. All done incredibly quickly."
 
 
 
 
Team:
Andrew Ross Kevin Alan
 
 
 


Review 25 Mar 2019
Recommended by customer in BH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two bedroomed flat, 1st floor to ground floor flat in Bournemouth.
 
Cost: £685

"The crew were prompt and efficient. Almost too speedy....90 minutes to load, 90 minutes to travel, and 90(max) minutes to unload. Infact left the site by lunch time!!
Maybe they were actually robots??"
 
 
 
 
Team:
Ross Andrew Mat
 
 
 


Review 8 Feb 2019
Recommended by customer in SO24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The full packing service guys were hardworking, professional and friendly at all times. Move went smoothly and extra attention to details was given. Particularly impressed with remembering what was caring / staying.
 
Cost: £1277

"Ross was fabulous. Informative and hugely helpful. Lead the others brilliantly so I only needed to tell him what was staying / going. When we got to the new property the van couldn't turn because of a tree. Ross was totally calm and took control - really made a big difference to my day being a good one! Toby ran ahead and found another way. I was extremely happy and impressed with the care, personal service and communication. "
 
 
 
 
Team:
Ross Bob To
 
 
 


Review 8 Feb 2019
Recommended by customer in RL24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize form a 4 bed with larger garden to 2 bed with county and garden
 

"The move went were smoothly. It was difficult as we had lived in the house for 38 years. However the team were very profession caring and considerate. The boxes were all placed in appropriate rooms which made unpacking much easier. So far no breakups!"
 
 
 
 
Team:
Tony Matt Kevin
 
 
 


Review 5 Feb 2019
Recommended by customer in GU4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large items moved including very heave bookcase
 

"The team were fantastic. Really helpful, polite, Moving the bookcase was a bit of a challenge which they dealt with in good humor. Nothing was too much trouble for them. Problem free move. Thank you. "
 
 
 
 
Team:
Ross Drew J
 
 
 


Review 5 Feb 2019
Recommended by customer in GU34
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gas leak at new property but the removal team were very calm and professional throughout.
 

"Would highly recommend. The guys just cracked on with everything we needed them to and always checked / asked where things needed to be. "
 
 
 
 
Team:
Tony John K
 
 
 


Review 4 Feb 2019
Recommended by customer in TW12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They were friendly and helpful it was handled promptly with no problems at all.
 
Cost: £734

"Very satisfied with the service I received. "
 
 
 
 
Team:
Matt Kevin To
 
 
 

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