Gentle Giants Removal Company

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
774 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 774 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All the guys were really nice and very helpful. I have always used GG and will always recommended them."   more
 
" The guys were absolutely fantastic. They worked incredibly hard, tirelessly and with big smiles on their faces. No job was too big and they were also very friendly and personable. A great team to shar...."   more
 
" The whole team very helpful from speaking to Seb initially to moving in furniture had to go into storage but all delivered to new house 5 days later with no problems. "   more
 
" Everything was carried out with care. Rose and Succon were courteous and very helpful. Nothing was too much trouble. We were very satisfied. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 19
boxes 29
C 49
care 28
careful 23
certainly 18
Cheerful 39
courteous 44
crew 26
definitely 30
difficult 18
easy 23
efficient 96
efficiently 17
excellent 100
experience 20
Extremely 35
fantastic 34
fast 16
finish 18
friendly 95
friends 22
furniture 34
Gentle 133
Giants 127
good 82
great 62
guys 48
happy 35
hard 47
help 23
helpful 180
highly 49
impressed 24
just 22
kind 16
nice 19
packed 23
packing 34
pleasant 29
pleased 29
polite 110
professional 67
recommend 115
removal 66
service 138
stressful 31
team 147
Thank 55
trouble 43
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Sep 2019
Recommended by customer in GU7
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went very smoothly.
 
Cost: £1500

"All the guys were really nice and very helpful. I have always used GG and will always recommended them."
 
 
 
 
Team:
Tony Simon Donny
 
 
 


Review 16 Aug 2019
Recommended by customer in GU34
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to 5 bed house, on 3 floors.
 
Cost: £989

"The guys were absolutely fantastic. They worked incredibly hard, tirelessly and with big smiles on their faces. No job was too big and they were also very friendly and personable. A great team to share moving day with. "
 
 
 
 
Team:
Bob Kevin Alan
 
 
 


Review 16 Aug 2019
Recommended by customer in GU31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House on a slope but no other challenges.
 
Cost: £3073

"The whole team very helpful from speaking to Seb initially to moving in furniture had to go into storage but all delivered to new house 5 days later with no problems. "
 
 
 
 
Team:
Nick Tony Simon Drew
 
 
 


Review 7 Aug 2019
Recommended by customer in GU34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bedroom flat (rented) to new house (4 bed house) 13 steps up to flat.
 

"Everything was carried out with care. Rose and Succon were courteous and very helpful. Nothing was too much trouble. We were very satisfied. "
 
 
 
 
Team:
Ross Simon
 
 
 


Review 21 Jul 2019
Recommended by customer in GU27
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bed house to a nearby road in same town.
 

"Very careful with my belongings. Polite and professional. Would use again. "
 
 
 
 
Team:
Tony Alan
 
 
 


Review 17 Jul 2019
Recommended by customer in NG9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No interesting or challenges to highlight. The whole move was amazingly fast and smooth form start to finish.
 

"Thank you so much to both Bob and Simen for making a stressful move much less stressful that I expected. "
 
 
 
 
Team:
Bob Simon
 
 
 


Review 11 Jul 2019
Recommended by customer in GU10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 x Shuttle using 31/2 T van.
3 bed into 3 bed, but steps involved.
 

"Miserable wet conditions, team did a very good job in the circumstances and remained cheerful to the end. Went above and beyond where the garden pots were concerned.
Have used company before, have recently recommended to a friend, and would use them again. "
 
 
 
 
Team:
Nick Tony Drew
 
 
 


Review 11 Jul 2019
Recommended by customer in SO40
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from London to Southampton - house contents garage contents and garden pots all done in two vans - no issues at all!
 
Cost: £2462

"Brilliant hard working team. Cheerful and helpful. All done relatively smoothly and with minimum of fuss!!"
 
 
 
 
Team:
Tony Bob Kevin
 
 
 


Review 3 Jul 2019
Recommended by customer in GU51
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short notice. 3 bed town house. Piano on first floor.
 
Cost: £2564

"The move took place in one day with a team of six. It went very well and the team was well led/ coordinated. We had a piece of furniture that was awkward to get through the door way. One of the team member was persistent and expertly got it through to the room we wanted. They managed to move the piano from the first floor safely and without damage. They took pride in their work. "
 
 
 
 
Team:
Nick Ross Matt Simon Kev
 
 
 


Review 24 Jun 2019
Recommended by customer in BH11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 day move pack day 1, load day 2, deliver day 3
All went very smoothly.
 
Cost: £2736

"The move went very smoothly. Everything loaded and unloaded with great efficiency. The movers Alan and Ross were chatty, cheerful and hardworking. Very helpful and courteous. "
 
 
 
 
Team:
Ross Alan
 
 
 


Review 18 Jun 2019
Recommended by customer in GU27
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First floor flat to bungalow flat on main busy road.
 

"Great service. Did early start due to location on main road
No damages.
Helped dismantle bed and wardrobes and made other end.
All in all a great service. "
 
 
 
 
Team:
Tony Alan Simon Drew
 
 
 


Review 11 Jun 2019
Recommended by customer in YO43
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
An awkward collection but was managed extremely well. The 10 steep steps were no issue.
 

"Nick and Simon, were fantastic nothing was an issue. I would use this company again at the drop of a hat! Thank you for making my move so simple. "
 
 
 
 
Team:
Nick Simo
 
 
 


Review 6 Jun 2019
Recommended by customer in GU10
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a challenging multi-level detached house to a conventional detached dwelling.
 
Cost: £2028

"The team were a well organised and professional group who got on with the job and never grumbled with the extremes of the task, including taking a cross trained up a difficult stairwell. Kudos all round!"
 
 
 
 
Team:
Ross Tony Alan Matt Kevi
 
 
 


Review 3 Jun 2019
Recommended by customer in TW12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a lot of stuff to move Gentle Giants were fantastic so helpful and polite.
 

"Really nice helpful staff. Would definitely recommend Gentle Giants to friends. "
 
 
 
 
Team:
Tony Alan Matt
 
 
 


Review 23 May 2019
Recommended by customer in PO1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 gentle giants did the work of 4! professional and kind, they didnt see problems only solution very difficult move from old cottage with difficult access to old town house with louds of stairs - narrow with no head room. They went beyond the call of duty and all with.
 

"A cherry approach. They kept us all laughing and relaxed in a move that should have been incredibly stressful for everyone. They even climbed a balcony to get 2 chairs upstairs. All with no moans or groans they just got on with it. I trusted them and they made the move a good experience. I thanks them both Tony and Kev for all that they did and would thoroughly recommend them both.
Lyan - on the office phone - is also very good and provided info and reassurance before hand."
 
 
 
 
Team:
Tony Kev
 
 
 


Review 13 May 2019
Recommended by customer in RG27
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple move of about 50m of 2 bed house to 3 bed. Very late notice booking as let down by non - Bar registered company.
 

"Gentle Giants were excellent - easy to deal with friendly and 'can-do' attitude. We exchanged whilst on holiday on a remote Scottish island and after being let down by a company who double - booked our day GG came to he rescue at what was a stressful time!!
Thank you GG"
 
 
 
 
Team:
Ross Matt
 
 
 


Review 1 May 2019
Recommended by customer in GU32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house - 4 bed house
Grand piano - no problems
Items out into correct rooms
 

"Overall very pleased
One damaged item (TV) but during process handled efficiently."
 
 
 
 
Team:
Ross Nick Alan Kevin Simo
 
 
 


Review 24 Apr 2019
Recommended by customer in GU9
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved out of house, contents into Gentle Giants storage for 5 months. Then from storage into new address
 

"Very professional service. Kept informed of what I owed each month in a timely and polite way.
The guys who moved us were great. Very polite and just got on with the job."
 
 
 
 
Team:
Kevin Alan
 
 
 


Review 18 Apr 2019
Recommended by customer in GU34
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move furniture from a storage unit to new house
 
Cost: £420

"Bob and Kev were fantastic couldn't fault them. Extremely helpful and efficient, was particularly impressed that they popped back the next day as an item had been accidentally left in the removal van."
 
 
 
 
Team:
Bob Kev
 
 
 


Review 12 Apr 2019
Recommended by customer in GU7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of gym equipment.
 
Cost: £120

"Friendly guys. Moved all our equipment to the room furthest away - more than helpful.
Booking the removal was so easy thanks to Lynne Sayee Very helpful. "
 
 
 
 
Team:
Alan Kevin
 
 
 

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