Gentle Giants Removal Company

Where reputations count.

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

Removers - Removals Companies

www.gentlegiants.co.uk

Email This Business

Tel 01420 475 800

Listed under: Removers / Removal Companies

99% recommended Rating 9.6/100
814 reviews since 2008

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 814 reviews since 2008

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.2/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" They were expensive but well worth it. The team was exceptional they all new each other very well and obviously enjoyed hencing together. Collective moved experience quality experience for us." more

" Gentle Giants carried out the removal with extreme efficiency, great care and courtesy. Apologies for delay in sending this survey." more

" The staff from Gentle Giants were amazing. It was the hottest day of the year but they worked quickly and efficiently to load the van and were very friendly throughout the day. They positioned all ...." more

" Throughout the move the team were professional and courteous. We were moving from a large 6 bed house to a smaller property and they managed the whole more very efficiently." more

About Us
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Legal Name: Gentle Giants Removal Company.

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Review 24 Sep 2020 Recommended by customer in BN5 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Easy, No fuss couldn't more helpful.

Cost: £7000

"They were expensive but well worth it.

The team was exceptional they all new each other very well and obviously enjoyed hencing together.

Collective moved experience quality experience for us."

Team:
Ross Drew Matt Kev Nick H

REPORT THIS REVIEW

Review 22 Sep 2020 Recommended by customer in GN34 My Age: 70 + I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Customer Review

As the destination was in a narrow street, the move required 3 large van loads as opposed to one large lorry.

Cost: £1860

"Gentle Giants carried out the removal with extreme efficiency, great care and courtesy.

Apologies for delay in sending this survey."

Team:
Tony Kevin

REPORT THIS REVIEW

Review 21 Sep 2020 Recommended by customer in GU9 My Age: 30 - 39 I'm: Female My level of experience of similar services: Below Average business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a two bed house to a property 5 minutes away. New house is a new build so parking/space is fairly limited so two smaller vans were used instead of one.

"The staff from Gentle Giants were amazing. It was the hottest day of the year but they worked quickly and efficiently to load the van and were very friendly throughout the day.

They positioned all the furniture where I wanted in the new house with minimum fuss and I couldn't have asked for anything more."

Team:
Mitchell Matt

REPORT THIS REVIEW

Review 16 Sep 2020 Recommended by customer in GU30 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our move took place over 3 days - dust after lockdown ended (1st july) sorry that was moving by 29th june - 1st july.

All members of the team were courteous, listened its my requests, packed everything safely, and unpacked us, all on time.

Cost: £6275

"Throughout the move the team were professional and courteous. We were moving from a large 6 bed house to a smaller property and they managed the whole more very efficiently."

Team:
Mitchell Dwayne Kev Tony

REPORT THIS REVIEW

Review 15 Sep 2020 Recommended by customer in IP25 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved a 3-bed terrace a few hundred miles and unloaded with minimal issues.

Definitely worth paying for someone else to pack and move belongings!

Cost: £3305

"Pleased with communication and virtual quote process.

Quote did include days/labour/accomodation that ultimately weren't used so perhaps full value for money wasn't achieved, but we got all our belongings in the right house with no calamity so i'm not too upset."

Team:
Nick Simon

REPORT THIS REVIEW

Review 15 Sep 2020 Recommended by customer in GU35 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Plane for move were dictated by our sale and purchase which changed constantly. We put our home into Gentle Giants storage. Then Covid 19 prevented them delivering on move-in day.

Finally got our home back a month after moving in.

"Nothing was too much trouble for the team and staff of gentle giants.

A huge thanks to you all."

Team:
Nick Mitchell Simon

REPORT THIS REVIEW

Review 11 Sep 2020 Recommended by customer in GU34 My Age: 40 - 49 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Changing move date during covid summer high anxiety (me) delay on day due to old tenants still in moving.

"This company took care with our items.

Great communication handled delay with efficiency and more resource. Highly recommend this was the least stressful aspect of a covid move. They lessened my anxieties."

Team:
Bob Dwayne Kev Tony Nick

REPORT THIS REVIEW

Review 1 Sep 2020 Recommended by customer in GU34 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

I cannot praise GG enough. They moved us throughout the hottest week of the year and nothing was too much trouble.

"Tony oversaw the process seemlessly.

He even called to say he had locked up the house and put an minds at restwhile we were in a hotel for the night,

A inage that was an effort to get out proved no problem.Nick and Bob took off handles and door frames!! Wimachine also plumbed in."

Team:
Nick Tony Matt Simon Dway

REPORT THIS REVIEW

Review 24 Aug 2020 Recommended by customer in GU32 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from house down a very narrow lane team handled this with no fuss.

Quotation was based on video-chat video tour of house.

Due to Covid-19 restrictions but his worked well for myself and the company. Estimates of boxes and cost based on video-chat and tour were accurate well done all!

"The team moving my property were friendly, professional and careful. I had complete competence in them at all time during the job. All property was delivered punctually and safely to my new address. These were to breakages, not any damage to any items. The guys could not have been more helpful. They worked incredibly hoped an a very hot day. All conversation to initially book the removal were professional and friendly."

Team:
Matt Nick Kev

REPORT THIS REVIEW

Review 21 Aug 2020 Recommended by customer in GU51 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Efficient, excellent service

Cost: £997

"Would definitely recommend Gentle Giants, they were excellent. My daughter handled the move as I was undergoing treatment for cancer. The whole team were courteous and extremely helpful.

Thank you."

Team:
Nick Mitchell Kev Simon M

REPORT THIS REVIEW

Review 17 Aug 2020 Recommended by customer in EX3 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a three bedroom detached house in Farnham, Surrey, to a four bedroom detached house near Exeter in Devon. Gentle Giants were truly wonderful: they worked so hard on moving days and were very friendly and helpful. We were very surprised by the speed and ease of the whole process and would certainly recommend Gentle Giants to anyone considering booking a removal company.

Cost: £2660

"Gentle Giants were extremely helpful and professional throughout the whole process. They did a virtual tour of our property to asses the amount of property to be moved and then provided us with a quote. Plenty of good quality boxes, packing paper and tape were delivered so that we could pack.

They arrived early on moving day and our house was empty by 12.00 mid day. The following day, they arrived at our new property in Devon around 8.30 am and everything was unloaded by 11.30 am.

The removal men were so friendly, polite and helpful and we are very grateful for all they did to help us, going above and beyond to do all they could to assist us in settling into our new home."

Team:
Ross, Tony and Bob

REPORT THIS REVIEW

Review 13 Aug 2020 Recommended by customer business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Office staff were particularly helpful and very efficient."

Team:
Nick Matt Simon

REPORT THIS REVIEW

Review 12 Aug 2020 Recommended by customer in PO11 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent service throughout!"

Team:
Nick Ross Kev Matt Tony

REPORT THIS REVIEW

Review 11 Aug 2020 Recommended by customer in TR11 My Age: 70 + I'm: Male I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

The move went smoothly aspect from as arriving late in Cornwall.

The removal team did an excellent job despite our absence.

Cost: £2837

"Very good from beginning to end."

Team:
Nick Tony Simon

REPORT THIS REVIEW

Review 11 Aug 2020 Recommended by customer in GU12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move into storage. 7 containers from detached house. 9 containers quoted for but charge for into storage not reduced accordingly.

Fewer as I had moved more myself to temporary accommodation cost out of storage was reduced from quote.

Cost: £2923

"Whilst virtually all our things were safely and efficiently packed and some extremely delicate items survived the move, two glass items had been negligently packed (one amazingly so). I am still trying to sort out some compensation for this. Covid has obviously affected response times. However 7 days from the move to make claim is unreasonably short.

GG were not my first choice but my 1st was booked up."

Team:
Nick Matt Kev Simon Tony

Business Reply:

Thank you for taking the time to leave a review. We hope you are settling into your new home.

As you know, our response to your claim for the two glass items has been delayed by a few unexpected factors as discussed recently on email (not least Covid-19). Please be assured this is currently being settled for you as per previous email correspondence.

With regards to the storage charges you mentioned. You were quoted and charged for 9 containers on the 5th Dec 2019as you correctly stated

You came into store on the 12th December (into 7 containers) and 5 days later, you were credited on the 17th December 2019 for the two storage units that were not used but originally charged for. All subsequent storage invoices were for 7 units and not 9. This continued until you came out of store and were credited for 3 unused weeks storage of those 7 units.

Of course, if there has been an oversight and your records do not tally with our invoice/credit history, please do let us know.

Finally, regarding the 7-day notice period. We do draw your attention to clause 11 of our T&C's which covers this time limit and your right to ask for an extension to this 7-day period. Apologies if you did not see this.

Thank you again for taking the time to leave this review and we hope we have responded to your comments satisfactorily.

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Review 11 Aug 2020 Recommended by customer in GU33 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The team who moved we went above and beyond expectations. Calm and efficient - especially when the sofa refused to go in!

Lovely team and cant thank them enough."

Team:
Dwayne Bob Mitchell

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Review 7 Aug 2020 Recommended by customer in GU35 My Age: 60 - 69 I'm: Female I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving out of weekend flat in London.

Very difficult access!

"Excellent service, thank you

Would highly recommend!!"

Team:
Kev Matt

REPORT THIS REVIEW

Review 5 Aug 2020 Recommended by customer in GU35 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move of about 2 miles - no problems

"The service was first rate in every aspect and I would use them again."

Team:
Matt Kev Bob Mitchell

REPORT THIS REVIEW

Review 5 Aug 2020 Recommended by customer in KT10 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	6/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Our wardrobe wouldn't fit up the stairs without the doors removed. The guys carefully secured the wardrobe and returned another day to do this.

Cost: £370

"Great service. Would recommend-highly professional."

Team:
Simon Mitchell

REPORT THIS REVIEW

Review 13 Mar 2020 Recommended by customer in WR11 My Age: 70 + My level of experience of similar services: Above Average I haven't used this business before business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £8000

"Quite complex, esp garden component. able to accommodate changes to schedule and call went v. well"

Team:
Tony Ross Kev Simon Nick

REPORT THIS REVIEW

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