Gentle Giants Removal Company

Where reputations count.

Unit 10, Ganders Business Park, Kingsley
Bordon
Hampshire
GU35 9LU

Removers - Removals Companies

www.gentlegiants.co.uk

Email This Business

Tel 01420 475 800

Listed under: Removers / Removal Companies

99% recommended Rating 9.6/100
958 reviews since 2008

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 958 reviews since 2008

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Gentle Giants did a great job. 1 lamp was broken, but that it was it." more

" Very happy with the level of service and helpfulness from gentle giants. Helped to make a very stressful experience go as smoothly as possible. Thank you so much!! Also very much appreciating we don'...." more

" Could not of asked for a better move. Team were friendly, helpful and very efficient. All reached my new house in perfect condition, every care was taken. Service and communication was excellent at al...." more

" The team were amazing from quote to removal of boxes two weeks later. The three days of removal were without any complaints. The guys were amazing and I could not have wished for more hard working, ...." more

About Us
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Legal Name: Gentle Giants Removal Ltd.

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Review 22 Nov 2024 Recommended by customer in GU12 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

They turned up when they said they would. Weren't cross when it took longer to get into the new house then it should.

"Gentle Giants did a great job.
1 lamp was broken, but that it was it."

Team:
Jason Holbie Matt

REPORT THIS REVIEW

Review 22 Nov 2024 Recommended by customer in GU9 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Very happy with the level of service and helpfulness from gentle giants. Helped to make a very stressful experience go as smoothly as possible. Thank you so much!!
Also very much appreciating we don't have to return our boxes immediately!"

Team:
Ken Jason Ken Holbie

REPORT THIS REVIEW

Review 22 Nov 2024 Recommended by customer in GU10 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Packing was done brilliantly, all furniture moved with care especially as it was raining. Team were polite and professional at all times. All the team were extremely helpful. This was a move into store and then back out.

"Could not of asked for a better move. Team were friendly, helpful and very efficient. All reached my new house in perfect condition, every care was taken. Service and communication was excellent at all stages. Would recommend and use again.
From quoting, to Lyme in the office (super helpful) and the moving team on the day- could not have asked for better during the stressful process of moving. "

Team:
Jason Holbie Ken

REPORT THIS REVIEW

Review 21 Nov 2024 Recommended by customer in GU4 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Big move from large form house with cellars, attics, outhouses etc.

"The team were amazing from quote to removal of boxes two weeks later.
The three days of removal were without any complaints. The guys were amazing and I could not have wished for more hard working, kind men. "

Team:
Jason Kev Ken Simon Nick

REPORT THIS REVIEW

Review 20 Nov 2024 Recommended by customer in GU33 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Lovely lads that helped us with my first every move really friendly and funny made everything so easy and they listened to instruction. "

Team:
Ross Matt Holbie

REPORT THIS REVIEW

Review 24 Oct 2024 Recommended by customer in PO32 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	6/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved in the height of summer heat. Everyone worked V.hard and professionally.

"Great service
Some items were packed v.well other could have been packed better found a couple of breakages but hopefully repairable. "

Team:
Nick Jason Simon

REPORT THIS REVIEW

Review 24 Oct 2024 Recommended by customer in GU34 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Full pack and move 4 bed house and pickup second house from storage and move.

"Very professional service, loverly guys, everything well explained and efficient. Would highly recommend. "

Team:
Ross Brandon Tom

REPORT THIS REVIEW

Review 14 Aug 2024 Recommended by customer business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from a bungalow to a house - all went very smoothly.

"The team who moved us were friendly and professional - did a great quick job. "

Team:
Ken Tom Holbie

REPORT THIS REVIEW

Review 25 Jul 2024 Recommended by customer in CT3 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"1st day packing the lorry. All went smoothly and everybody very helpful. They couldn't unload directly outside the house because of trees along the road so they had a bit of a walk each time."

Team:
Nick Holbie

REPORT THIS REVIEW

Review 22 Jul 2024 Recommended by customer in EX39 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

I'd already packed boxes so the move was these and furniture, some particularly heavy. Some challenges getting items to their final place in the house but that's because of an old building.

"Overall brilliant - what a nice team."

Team:
Nick Matt Ken Simon Brand

REPORT THIS REVIEW

Review 8 May 2024 Recommended by customer in TA2 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Punctual and very efficient
Polite and professional.

Team:
Nick Holbie Tom

REPORT THIS REVIEW

Review 30 Apr 2024 Recommended by customer in GU10 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Straight forward house move, quite local no issues.

"I would have given staff conduct a 10 but unfortunately on of your staff member was seen spitting on our new driveway! So disappointing as the service and conduct other was spot on!"

Team:
Simon Matt Ross Nick Kev

REPORT THIS REVIEW

Review 5 Apr 2024 Recommended by customer in GU34 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was the most efficient and pain free.
Short hand Total pack.
4 bedrooms
2 Receptions.

"The staff were polite and efficient. They did their utmost to make it run as smoothly as possible.
They were all delightful."

Team:
Ross Jason Kev Tony Matt

REPORT THIS REVIEW

Review 2 Apr 2024 Recommended by customer in GU26 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Smooth move
Pleasant people helpful Rotten weather but floors carpets well protected. "

Team:
Nick Ross Jason

REPORT THIS REVIEW

Review 13 Mar 2024 Recommended by customer in EX10 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Long distance move within OK Narrowaccess at delivery end 4 bedroom house and study and garden equipment.

"Packing excellent - nothing broke. Collection very good. Delivery mainly good although minor damage (small chips paintwork) moving furniture into attic room with narrow stairs. "

Team:
Nick Simon Kev Matt

REPORT THIS REVIEW

Review 5 Mar 2024 Recommended by customer in PR4 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went smoothly.
Consideration was given to my husband who has mobility problems.

"An all around excellent service. "

Team:
Nick Holbie Simon

REPORT THIS REVIEW

Review 4 Mar 2024 Recommended by customer in PO18 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from a rental into purchased property.

"The team were fantastic. They were fast and efficient and couldn't have been more helpful. Everything went smoothly and they were a 5 * (star) team!"

Team:
Tony Jason Kev Simon Matt

REPORT THIS REVIEW

Review 4 Mar 2024 Recommended by customer in NE20 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All went well. We moved out of a 5 bed house and into a 3 bed property. Despite plenty of pre-move clearing out we still had a lot of stuff and the team worked hard and carefully to move it all.

"No brokages, no damages at all. Courteous and considerate throughout. The team were exceptional undoubtedly the best movers we have used over nearly 50 years and 5 house moves. "

Team:
Nick Holbie Matt

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Review 9 Feb 2024 Recommended by customer in GU35 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 bed terraced house moving to a 3 bed bungalow. Nothing really interesting besides the fact we have far too much stuff!!

"The team were amazing as we were not very organised. The move was very smooth to great care was taken of our possessions.
Thank you."

Team:
Ross Simon Kev

REPORT THIS REVIEW

Review 19 Jan 2024 Recommended by customer in GU9 business Gentle Giants Removal Company https://www.referenceline.com/removers_removals_companies-in-bordon-gentlegiantsremovalcompany-20536

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was from a 4-bedroom house to a flat and with tricky access to the road and first floor.

"Gentle Giants were fantastic, consummate professionals, quick but steady, and very friendly and supportive. I will always use this company."

Team:
Nick Simon Holbie

REPORT THIS REVIEW

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