Britannia Leatherbarrows Removals & Storage

C3 Cirrus Court, Aviation Park, Christchurch
Bournemouth
Dorset
BH23 6BW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
90% recommended   Rating Britannia Leatherbarrows Removals & Storage 9.2/100
10 reviews since 2022
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 10 reviews since 2022
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property
 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed
 
Service 9.3/10 Service Rating 9.3
The staff were presentable punctual and polite
 
Value 8.6/10 Value Rating 8.6
The price represents value for money
 
 
 
Recent Reviews 
 
" The removal was a little delayed due to the Completion taking longer due to our buyers Solicitor. The men were presentable and worked very hard carrying some heavy boxes and items such as a large coo...."   more
 
" It was evident that the whole day was rushed and despite labelling boxes, nothing was put in the correct rooms. It was still muddy from the recent snow and many boxes were wet and items of furniture ...."   more
 
" At all times everyone was professional, obliging and approachable and we would have no hesitation in recommending Britannia Leatherbarrows. From our first approach to the company to the actual move o...."   more
 
" All good. Job done as hoped for. Thank you."   more
 
 
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Customer Reviews
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Review 2 Feb 2023
Recommended by customer in SP7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from bungalow detached to a semi detached, with large double garage local about 12 miles.
 
Cost: £1350
 

"The removal was a little delayed due to the Completion taking longer due to our buyers Solicitor. The men were presentable and worked very hard carrying some heavy boxes and items such as a large cooker which we asked to be put in the double garage as we can not use it currently. They cleared the bungalow quickly though but when it came to unpacking the other end we have a mix of household items with garage tools which were meant to be stored down one side opposite the garage/garden stuff, so slightly annoying. As far as we know there seems to be no breakages a small dent in a chest freezer we noticed but we took a lot of fragile items in our car and also hired a small van for garden plants, so as far as estimating the lorries then what was sent would have not been enough! However on the whole we are pleased we chose Leatherbarrows and thankful we got moved at last"
 
 
Team:
Lewis Wayne and one other
 
 
   Business Reply:
I am glad that you are now in your new home and you are pleased to have moved with us. I am sorry that you experienced some delays with solicitors but I am glad to hear the crew worked hard to accommodate this. Moving some items ahead was helpful, but to confirm the crew report that the vehicle was not to full capacity. We would have been happy and also been able to have moved everything included in the pre move survey for you.
I hope you settle in well to your new home.
 

Review 28 Jan 2023
Not Recommended by customer in TN15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 4/10
The price represents value for money
Show All
 
 
Customer Review
 
Collection of house contents for storage over two days was satisfactory. However, delivery of house contents was not so good. The contract had stated contents would be delivered on two consecutive days but both containers arrived.
 
Cost: £6000
 

"It was evident that the whole day was rushed and despite labelling boxes, nothing was put in the correct rooms. It was still muddy from the recent snow and many boxes were wet and items of furniture muddy. I heard the men saying that they wanted to get back to Bournemouth and it was apparent. When I came to unpack many boxes marked ‘fragile’ were under heavier boxes meaning they were crushed. Many of the wet boxes had collapsed and items inside marked.

As it was so near Christmas, I had no choice but to use this service of collection, storage and delivery. I would not recommend this as it is extremely expensive and stressful."
 
 
 
   Business Reply:
We were disappointed to read your review having had such a positive personal email from you regarding your move (See Below)

As you were aware our diary was extremely busy when you were ready to book but we wanted to assist you and accommodate your move requirements to be in Kent before Christmas. The option to use the holdover service was offered to you and you agreed to this.

We were actually pleased to have been able to move you quicker even than planned. The difficulty with not having access to the garage as you mentioned, did make delivery more difficult and the fact that you had downsized. The crew did their best to deliver to the rooms until they were full.

email received
"Hello Robin,

I just wanted to say what an excellent job Craig and Danny did over the last couple of days. They were friendly but very professional and did not stop working. I know it was double what I had been quoted but the service was superb and I am in Kent earlier than anticipated.

Many thanks"
 

Review 24 Jan 2023
Recommended by customer in PO20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
The four removal men arrived at the agreed time and expertly loaded most of our goods in the 18 ton container, leaving us with overnight items. The following morning two men packed the remaining items into a small van and were able to leave by 9.45a.m. Fortunately we were able to collect the keys around 11.30a.m. so the unloading of the van was completed by 1.30p.m. The following morning two men arrived with the container and they worked extremely hard to unload it.
 
Cost: £3900
 

"At all times everyone was professional, obliging and approachable and we would have no hesitation in recommending Britannia Leatherbarrows. From our first approach to the company to the actual move our experience was positive. We sold in early July and due to various complications exchange did not take place until 21/12 with completion 17/1. During this time Claire kept in touch which reassured us."
 
 
Team:
Brad, sorry cannot remember the names of his colleagues but they were all fantastic.
 
 
   Business Reply:
What a fabulous review. I was very happy to have helped and supported you through your move and I am glad you had great service on the move day from Brad and the crew too. I hope you settle in well to your new property, take care, Claire
 

Review 22 Dec 2022
Recommended by customer in BH12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Office move. Deliver crates in advance, which we loaded. Pack up IT workstations. Break down desks. Move out. Move in to new place. Re-assemble desks. Set out workstations as per numbering system. Job done. Nice.
 
Cost: £1950
 

"All good. Job done as hoped for.
Thank you."
 
 
Team:
Rob, Brad and, errrrrr, I think it might have been Chris. Sorry.
 
 
   Business Reply:
Thanks for your review. Glad to have completed your move as you hoped and your a satisfied customer, let us know if we can help you again
 

Review 16 Dec 2022
Recommended by customer in Sp11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Local move of a four bed house, with some significantly large items including an old iron cabinet. Access at the new property was restricted being in a narrow lane. The took place over three days with the majority of items collected on day on, day two saw the remainder collected and delivered and day three was the delivery of those items collected on day one.
 
Cost: £3800
 

"Excellent team for the initial quote to the final delivery.
The movers worked at a steady consistent pack to meet the required time frame.
Nothing was a problem, even with the access problems at the new house large item were delivered to the desired location, for example garden bench."
 
 
 
   Business Reply:
We are glad to have been able to provide you with a smooth removal. We aim to work around any difficulties and love the challenges! Please come back to us again for any future moves you might make, take care
 

Review 8 Dec 2022
Recommended by customer in SN8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Britannia Leatherbarrows collected all of our household and garden items from Provence in France and delivered them to Cirencester in the U.K.
 
Cost: £7000
 

"We were delighted with all aspects of the service .
The arrangements gentleman, the service support lady advising on taxation etc, and the removal men both on collection and delivery to the U.K."
 
 
Team:
Lewis, Tracy and Mark and Andy
 
 
   Business Reply:
Thank you for your excellent review, our team are so happy to have assisted you. Wishing you well
 

Review 28 Nov 2022
Recommended by customer in bh14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had a small scale move of a number of expensive personal items that had been in the family for a few generations and wanted to use a company who had a reputation for excellent service. These items needed to be delivered to two separate addresses about 100 miles apart, so it was not a standard move in as such.

"We contacted Brittania-Leatherbarrows and straight from the start they have been great at communicating with us, were a pleasure to work with as they made everything simple and delivered the items safely to their destinations. On the day of pickup they itemised every item, took great care in the packaging of the items and kept me updated as to the progress of the delivery of the items. Overall, a very good service and I would use them again."
 
 
Team:
David Bigglestone and Paul Messer
 
 
   Business Reply:
What a lovely review to receive, thank you for taking the time to write it. We are pleased to have completed your removal for you and we would love to be able to assist you in the future
 

Review 11 Nov 2022
Recommended by customer in SO19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We down sized 3 bed Detached to a one bed retirement flat after 34 years , knowing that the Britannia Removers would be there for us , at this major change in our life. The survey by David, so assured, professional, answered any queries we might have had and others we hadn’t thought of.!!! Our dealings with the office staff , changing and rearranging the moving Day was also very well handled. We went for the FULL packing experience, Day 1 packed the van, Day 2 back for our bed and final clear out, then magically all furniture and boxes were in the New Home!!
 
Cost: £3000
 

"The move went like clockwork all appointments kept, no damage, well packed and a very good Team on our job. We are very happy with Leatherbarrows movers, and are happy to recommend them without hesitation."
 
 
Team:
Not Known
 
 
   Business Reply:
Thank you for you very kind comments. We are delighted with your review and would be very happy to assist you with any future moves you may make, all the best
 

Review 3 Nov 2022
Recommended by customer in CF24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Brittania Leatherbarrows packed my four-bedroom house in Dorset and I had them store everything for a year. They then moved me into my new home in Cardiff.
 
Cost: £9000
 

"From the initial consultation through to packing, removals, storage, delivery and unpacking, the team were superb. They were helpful, professional, friendly and efficient. I cannot reccomend this company more."
 
 
Team:
Mark (deliver) Can't remember the other names.
 
 
   Business Reply:
We are very pleased to have given you excellent service. Thank you for the fantastic review, Best Wishes
 

Review 27 Oct 2022
Recommended by customer in DE21
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
From Poole, Dorset to Derby
 

"Although move went to plan there were several occasions when the management team gave me reason to worry about the way things were progressing.
1) Collection vehicle breakdown
2) Delivery vehicle not available when expected
3) Phone call to ask if delivery could be delayed by day.
being stressed about the move anyway, the above did not assist my nervousness!"
 
 
 
 
 
   Business Reply:
Thank you for using us to complete your removal. There were some unforeseen hurdles but were happy to have completed the move as per the planned schedule, all the best
 
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