We were disappointed to read your review having had such a positive personal email from you regarding your move (See Below)
As you were aware our diary was extremely busy when you were ready to book but we wanted to assist you and accommodate your move requirements to be in Kent before Christmas. The option to use the holdover service was offered to you and you agreed to this.
We were actually pleased to have been able to move you quicker even than planned. The difficulty with not having access to the garage as you mentioned, did make delivery more difficult and the fact that you had downsized. The crew did their best to deliver to the rooms until they were full.
email received "Hello Robin,
I just wanted to say what an excellent job Craig and Danny did over the last couple of days. They were friendly but very professional and did not stop working. I know it was double what I had been quoted but the service was superb and I am in Kent earlier than anticipated.
Many thanks"
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