P & J Removals

25 The Broadway, Northbourne
Bournemouth
Dorset
BH10 7EU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating P & J Removals 9.6/10
218 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 218 reviews since 2007
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The guys were very polite and professional. Took special care of all boxes and items marked fragile, checked and accounted for all items. The delivery from storage was excellent. I had explained it ...."   more
 
" Very honest, straight forward and very willing to assist even in our request to change dates for move. "   more
 
" I would recommend P and J Removals with pleasure. The initial visit to give an estimate gave just the right amount of information and answered our questions. On the day the team were fantastic. They...."   more
 
" These guys were great. They are so experienced and knew exactly what to do, and when. I would certainly recommend getting them to pack fragile items, books and kitchen ware. It made such a difference...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 93%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 92%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 5
best 5
boxes 8
brilliant 8
care 8
careful 8
certainly 8
cheerful 11
Chris 6
courteous 13
damaged 5
definitely 6
easy 7
efficient 25
Excellent 49
extremely 11
family 6
free 5
friendly 30
friends 6
furniture 7
good 18
great 14
guys 13
happy 10
hard 20
helpful 41
highly 14
Luke 5
Mark 6
nice 5
P&J 5
packed 8
packing 5
pleasant 6
pleased 11
polite 24
professional 20
property 5
punctual 8
really 7
recommend 36
recommended 7
recommending 6
removal 19
Removals 18
service 47
stressful 9
team 19
Thank 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Nov 2019
Recommended by customer in BH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
That on 3rd floor in block. Small narrow lift so hard to move the bigger furniture. Also the lift was used by other residents so timing was not always easy.
 
Cost: £1076

"The guys were very polite and professional. Took special care of all boxes and items marked fragile, checked and accounted for all items.
The delivery from storage was excellent. I had explained it was new carpets so all the flooring was covered by Blankets. Asked where all the furniture went and placed it correct room. Excellent service in all. Total cost stated above included picking up, Storage and Delivery. "
 
 
 
 
Team:
Chris Jas
 
 
 


Review 13 Nov 2019
Recommended by customer in HP17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2nd floor flat to new bungalow approx 118 miles between.
 
Cost: £900

"Very honest, straight forward and very willing to assist even in our request to change dates for move. "
 
 
 
 
Team:
Chris Jason
 
 
 


Review 13 Nov 2019
Recommended by customer in BH24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move to a larger house. However, new house has narrow staircase with a bend which made carrying furniture upstairs tricky.
 
Cost: £1198

"I would recommend P and J Removals with pleasure. The initial visit to give an estimate gave just the right amount of information and answered our questions.
On the day the team were fantastic. They worked so hard. They wrapped things carefully and clearly knew what they were doing. They hit a problem when bed boxes wouldn't go up narrow stairs but they tried and then explained problems to us. "
 
 
 
 
Team:
Chris
 
 
 


Review 22 Sep 2019
Recommended by customer in BH24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving after 35 years at house- so we had a lot of "stuff" All went extremely smoothly, apart from narrow staircase with 90" angle which presented challenges for the beds.
 
Cost: £1078

"These guys were great.
They are so experienced and knew exactly what to do, and when. I would certainly recommend getting them to pack fragile items, books and kitchen ware. It made such a difference. They took great care and dismantled a table and beds
They worked steadily throughout day until job was done.
Thanks so much.
"
 
 
 
 
Team:
Chris Jason Phillp
 
 
 


Review 18 Sep 2019
Recommended by customer in BH24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went so well the men took everything and the house was emptied and again not all the boxes and furniture in the right rooms which made my unpacking easy. The move was stress free and all went like clock work.
 
Cost: £650

"Chris and Jason were very polite and helpful which made the whole move stress freed. The move went better than I thought and I was worrying how it all would go. But I had know used as soon as they arrived. They had every thing in hand and it was easy. Thank you
I would certainly recommend P & J Removals"
 
 
 
 
Team:
Chris Jason
 
 
 


Review 16 Aug 2019
Recommended by customer in BH14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A 2 part move from one side of town to the other.
 
Cost: £1200
 

"We had some of our fragile contents wrapped and boxed by the firm. Nothing was damaged.
I wanted a 2 stage move to allow time to sort the new house as we were downsizing. The staff were helpful and worked very hard.
I was very pleased with the service."
 
 
 
 


Review 25 Jul 2019
Recommended by customer in BH10
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pd Card.
 
Cost: £363

"The Removers did a very good job!"
 
 
 
 
 
 


Review 4 Jul 2019
Recommended by customer in BH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A bit of mix up, but put right.
 
Cost: £39588
 
 
Team:
Chpis J
 
 
 


Review 20 May 2019
Recommended by customer in BH10
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth and efficient. On time, polite, understanding of a 93 yr old moving.
 
Cost: £845
 
 
Team:
Pierre Jason
 
 
 


Review 5 Dec 2018
Recommended by customer in NP11
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emptying loft; transporting lots of plants; awkward access in one room; long distance with removal / delivery over 2 days; elevated position of new house steps. I did not realise how demanding this would be.
 
Cost: £1700

"P & J offered a very professional service.
Despite the challenges at both ends the gentleman doing the move were careful, attentive and conscientious.
I am very grateful to the employees for this, it's much appreciated."
 
 
 
 
 
 


Review 5 Dec 2018
Recommended by customer in BH13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from a 3 storey town house to an apartment.
The firs in valued a lot of stairs and the second many doors and corridors.
 
Cost: £703

"Chris packed a week before my move and Chris also moved my furniture etc.
He was courteous and efficient. He and Brodley worked well together on the moving day.
"
 
 
 
 
 
 


Review 26 Nov 2018
Recommended by customer in BH31
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 2 bed bungalow to a 3 bed bungalow. We did the packing so was just the removal service.
 
Cost: £540

"The guys did a great job and were very patient as we waited for the keys which were later received than expected. They took the time to check what was going where and made the entire process a lot less stressful!!"
 
 
 
 
 
 


Review 14 Sep 2018
Recommended by customer in PE37
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very hard work from the staff, although no stairs involved at either end.
 
Cost: £2273

"Very happy with move. Thank you - no problems for us. "
 
 
 
 
Team:
Chris Marti
 
 
 


Review 3 Sep 2018
Recommended by customer in BH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a bungalow to a bungalow.
 
Cost: £479

"Came on time very easy move. "
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in BH13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a bungalow to a 6th floor flat.
 
Cost: £1039

"Tho company packed up and delivered on time as arranged and promised. "
 
 
 
 
 
 


Review 15 Aug 2018
Recommended by customer in BH21
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team arrived promptly with two vehicles - All packed up and ready to leave around 11.30am. Extremely hot day, but team worked quickly and efficiently. Moved piano and heavy items without fuss. Took care to avoid any damage to property.
 
Cost: £720

"Very courteous and efficient. Worked well as a team - made what could have been a stressful day easier."
 
 
 
 
Team:
Martin Chris Brad
 
 
 


Review 9 Feb 2018
Recommended by customer in BH10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had to move furniture from a deceased persons property to a recently re-housed Military Veteran. Team arrived on time and the move went very well.

"The owners were very polite and helpful. This was a “delicate” situation ie removing furniture items from a deceased persons property, with family present! The items were being donated to a Military Veteran in need. The crew were brilliant and were very respectful to the family present which helped the whole operation go smoothly. Upon arrival at the Veterans new home they were polite and extremely helpful and placed furniture as to the Veterans wishes. Everything arrived safely and timely. Thank you for your professional assistance and your goodwill in carrying out this work for free on behalf of the Soldiers, Sailors, Air Force Association (SSAFA). We appreciate your kindness in helping out our Client."
 
 
Team:
Pierre & Jayne
 
 
 


Review 8 Feb 2018
Recommended by customer in BH24
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well.
We packed boxes and P&J moved the boxes.
They brought 2 vans to do the move.
 
Cost: £828

"Very impressed with the three guys.
Chris, Martin and Brad."
 
 
 
 
Team:
Nelson Martin Chris
 
 
 


Review 2 Feb 2018
Not Recommended by customer in BH15
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well from a 3 bed house to a 1st floor 2 bed flat, a few scratches on some furniture but my main disappointment is the ornaments what were my mothers.
 
Cost: £656

"As I thought I was paying for professional packers, I was disgusted the way my Swarovski crystal was packed (about eight pieces parceled together) where 3 were damaged. Also a Nao figurine and a human figure were broken.
The cost of the damaged pieces is at least £200, but they would only pay £50, which I think is dreadful - will never recommend them to anyone."
 
 
 
 
Team:
Chris Mar
 
 
 


Review 1 Feb 2018
Recommended by customer in BH14
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
(Sorry, I filled in the wrong section).
Whole house move, including a very heavy piano.
Local move.
We did our own packing.
 

"Good team of 2 men.
Polite, friendly, helpful, punctual.
Move went very smoothly with no breakages.
Men worked very hard, and quickly cleared out old house.
They gave me a mobile number to keep in touch while waiting for keys to new home.
They moved all items into new home (including heavy piano) and put everything in the right rooms.
An excellent service.
I would highly recommend them to friends."
 
 
 
 
Team:
Martin Chris
 
 
 

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