White & Co Plc

Elliott Road, West Howe Industrial Estate
Bournemouth
Dorset
BH11 8LN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.4/10
332 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 332 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Both gentlemen very courteous and helpful. "   more
 
" Just as we wanted"   more
 
" excellent service"   more
 
" was very pleased with service.Admin staff very helpful and knowledgeable. movers were helpful and pleasant and worked extremely hard. one old wardrobe had to be completely taken apart to move it.They ...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 13
box 7
boxes 12
brilliant 8
care 10
courteous 15
Crew 12
damage 7
delivery 10
efficient 27
excellent 48
expected 9
experience 12
extremely 15
fantastic 9
finish 7
friendly 19
furniture 8
good 32
great 18
guys 12
happy 12
hard 25
help 8
helped 7
helpful 38
highly 14
impressed 8
Just 7
packed 12
packing 17
pleasant 7
pleased 17
polite 19
professional 23
quote 8
really 10
recommend 43
recommended 10
removal 38
service 67
smoothly 11
stress 8
stressful 9
sure 8
team 37
Thank 9
Thanks 8
White 33
Whites 28
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Oct 2019
Recommended by customer in NR11
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very easy move and redelivery excellent.
 
Cost: £1494

"Both gentlemen very courteous and helpful. "
 
 
 
 
Team:
Dave
 
 
 


Review 3 Sep 2019
Recommended by customer in BH31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved out of our home and placed our possessions into storage with white and co. I would recommend them (and infact have already)
 
 
 
 
 


Review 27 Aug 2019
Recommended by customer in DT1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small van multiple short runs.
 
Cost: £1600

"Just as we wanted"
 
 
 
 
Team:
Chris Bute
 
 
 


Review 20 Aug 2019
Recommended by customer in sp5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"excellent service"
 
 
 
 


Review 16 Aug 2019
Recommended by customer in BH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was from detached house with biggish garden to 2 bedroom flat with small garden. it involved moving much garden equipment and lots of pots. Also new property was 1st floor flat with steps to front door and steps to garden which was a bank.

"was very pleased with service.Admin staff very helpful and knowledgeable. movers were helpful and pleasant and worked extremely hard. one old wardrobe had to be completely taken apart to move it.They were careful and did no damage despite the extra time this took.
I chose this company because the assessor was helpful and informative and answered all my queries.
When I had a problem fixing a removal date due to various legal problems the company was sympathetic and flexible."
 
 
 
 


Review 9 Jul 2019
Recommended by customer in SA71
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 2 Jul 2019
Recommended by customer in SA71

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Wareham in Dorset to Pembroke in Wales

"We would not hesitate to give full recommendation in choosing your company. I cannot thank the manager enough for making sure we were able to move on the date requested even at such short notice. Taking the time to phone around your different depots in order to get us The transport, such customer service is very rare in today's business world.

The men were very helpful and went that extra mile to make us feel very comfortable with all aspects of the move. They were more than considerate to our requests to have certain items moved from one room into another. They were cheerful and were very professional. They were excellent ambassadors for your company.

The whole experience from the first contact to the last could not of been any better. Hard off to your company."
 
 
Team:
Reece Gullian and Sam Hunt
 
 
 


Review 27 Jun 2019
Recommended by customer in CT20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Staff came on time at both addresses. Such pleasant young men. The move was perfect.
 

"No comments needed all was perfect as above. Only one problem of my own making.
I have lost or mislaid 4 rings - 2 expensive diamond rings. Put away and cant remember where.
Well ! I am 91?"
 
 
 
 
 
 


Review 25 Jun 2019
Recommended by customer in BH15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1600

"They were fantastic helpful and friendly, moving went smoothly, value for money would recommend this company. "
 
 
 
 
 
 


Review 17 Jun 2019
Recommended by customer in BH3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extremely helpful pre-pack was arranged for the day before removal, which proved very helpful! Made the day of removal a little less stressful.
 
Cost: £1088

"Linked to the above, the day of removal was stressful but, lead by David, the team really went out of their way to take as much of the burden away. Always cheerful and with good humour they all helped us to achieve a very efficient and timely move. Thanks to all of the guys. "
 
 
 
 
Team:
David Jason Scotty
 
 
 


Review 11 Jun 2019
Recommended by customer in CT19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my Mother from Swanage,Dorset to Folkestone,Kent
 
Cost: £1060
 

"Both lads were very courteous and friendly. Nothing was too much trouble.
My Mother was very stressed with moving after my Fathers death. The removers were very sensitive to the problem. They were very punctual with the estimated collection and delivery times. They laid dust sheets all over to not cause any mess and sure they left everything tidy. I would recommend White's everytime, and their pricing is more than competitive
"
 
 
Team:
I think they were Mark and Andy
 
 
 


Review 10 Jun 2019
Recommended by customer in DT4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from mid - terrace 3 bedroom to 4 bedroom detached house at 1.5 miles away.
 
Cost: £1608

"Great company, both admin and packing and removal staff. Made the whole removal experience much less stressful than it might have other wise been.
Removals team for both packing and delivery were absolutely fabulous, hard-working professional and courteous throughout - thank you. "
 
 
 
 
Team:
Chris
 
 
 


Review 10 Jun 2019
Recommended by customer in PO41
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carried out over 2 days with ferry crossing.
 
Cost: £1700

"Excellent service, highly recommended. "
 
 
 
 
Team:
Richard Robert
 
 
 


Review 7 Jun 2019
Recommended by customer in CO5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Dorset to store.
Effects stored for 4 months.
Onward move to Essex.
 
Cost: £2688

"Very pleased with the service provided and the cost which compared favorable with other.
Comparable companies. "
 
 
 
 
 
 


Review 7 Jun 2019
Recommended by customer in BH23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a "downsize" move requiring multiple boxes but very little furniture
A challenge at the other end and requiring imaginative hacking of vine of garden house.
 
Cost: £1408

"Very helpful and reassuring staff. "
 
 
 
 
 
 


Review 3 Jun 2019
Recommended by customer in DT4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 bedroom terraced house to a 4 bedroom detached approximately 1.5 miles away and took the packing option.
 
Cost: £1608
 

"I cannot recommend the White & Co removal service enough, from the professionally conducted survey, excellent two-way communication prior to the move and the outstanding way in which our goods were packed, transported and delivered for us. Chris as the team worked very hard, they were all very courteous and thoroughly professional, making our move as easy for us as possible. Thanks again all."
 
 
Team:
Chris as the team leader and up to 4 other guys.
 
 
 


Review 3 Jun 2019
Recommended by customer in BH2
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a moe or less standard move from one first floor flat to another first floor flat around a mile away
 
Cost: £1070
 

"On the whole I was very pleased with the removers. They were cheerful and helpful and worked very hard throughout. The company provided a number of boxes and packing materials and provided extra when asked. The job went smoothly and to the expected timetable. What did impress me was that the company I used was also used by the people moving into the flat I was vacating, and they arrived slightly early and the guys on the other van joined in and helped load up our van as if part of the original team, even though they were from another depot."
 
 
Team:
Rob and Harry (I think Harry) and aother guy who joined later in the afternoon whose name I did not catch.
 
 
 


Review 22 May 2019
Recommended by customer in BH9
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went smoothly - no hitches.
 
Cost: £1360

"I was extremely impressed with the team. Polite, industrious and efficient. "
 
 
 
 
Team:
Robert Richard Ha
 
 
 


Review 15 Apr 2019
Recommended by customer in DT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly and to plan
 
Cost: £1200

"We used Whites to move us from the north east 22yrs ago.
Yet again a superb good value service."
 
 
 
 
Team:
Bob Dawn Walsh
 
 
 


Review 9 Apr 2019
Recommended by customer in DT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful & flexible in accommodating our move. We eventually had to put into storage for less than 2 weeks, it was then shipped to our new home. In both cases the service was A1, punctual & great care was taken with the packing/unpacking. Highly recommended

"We had previous experience with Whites 22 years ago so it was a logical selection and we were not disappointed with the service. Great value for money and nearly half the price of the same service from Maidmans.
Happy customers 😎😎"
 
 
Team:
Everyone, especially Adrian on the packing.
 
 
 

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