White & Co Plc

Elliott Road, West Howe Industrial Estate
Bournemouth
Dorset
BH11 8LN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.4/10
323 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 323 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Both lads were very courteous and friendly. Nothing was too much trouble. My Mother was very stressed with moving after my Fathers death. The removers were very sensitive to the problem. They were ve...."   more
 
" Great company, both admin and packing and removal staff. Made the whole removal experience much less stressful than it might have other wise been. Removals team for both packing and delivery were ab...."   more
 
" Excellent service, highly recommended. "   more
 
" Very helpful and reassuring staff. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 4
arrived 13
best 4
box 7
boxes 12
brilliant 8
care 10
courteous 14
crew 12
delivery 10
efficient 26
Excellent 46
expected 9
experience 11
extremely 14
fantastic 8
finish 7
friendly 18
furniture 8
good 31
Great 18
guys 11
Happy 12
hard 23
help 8
helpful 34
highly 14
impressed 8
packed 12
packing 17
pleased 16
polite 19
professional 22
quote 8
really 9
recommend 42
recommended 10
removal 36
service 64
smoothly 10
stress 8
stressful 8
sure 7
team 36
thank 8
Thanks 7
trouble 10
van 11
White 33
Whites 28
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jun 2019
Recommended by customer in BH3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1088
 
 
Team:
David Jason Scotty
 
 
 


Review 11 Jun 2019
Recommended by customer in CT19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving my Mother from Swanage,Dorset to Folkestone,Kent
 
Cost: £1060
 

"Both lads were very courteous and friendly. Nothing was too much trouble.
My Mother was very stressed with moving after my Fathers death. The removers were very sensitive to the problem. They were very punctual with the estimated collection and delivery times. They laid dust sheets all over to not cause any mess and sure they left everything tidy. I would recommend White's everytime, and their pricing is more than competitive
"
 
 
Team:
I think they were Mark and Andy
 
 
 


Review 10 Jun 2019
Recommended by customer in DT4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from mid - terrace 3 bedroom to 4 bedroom detached house at 1.5 miles away.
 
Cost: £1608

"Great company, both admin and packing and removal staff. Made the whole removal experience much less stressful than it might have other wise been.
Removals team for both packing and delivery were absolutely fabulous, hard-working professional and courteous throughout - thank you. "
 
 
 
 
Team:
Chris
 
 
 


Review 10 Jun 2019
Recommended by customer in PO41
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carried out over 2 days with ferry crossing.
 
Cost: £1700

"Excellent service, highly recommended. "
 
 
 
 
Team:
Richard Robert
 
 
 


Review 7 Jun 2019
Recommended by customer in CO5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Dorset to store.
Effects stored for 4 months.
Onward move to Essex.
 
Cost: £2688

"Very pleased with the service provided and the cost which compared favorable with other.
Comparable companies. "
 
 
 
 
 
 


Review 7 Jun 2019
Recommended by customer in BH23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a "downsize" move requiring multiple boxes but very little furniture
A challenge at the other end and requiring imaginative hacking of vine of garden house.
 
Cost: £1408

"Very helpful and reassuring staff. "
 
 
 
 
 
 


Review 3 Jun 2019
Recommended by customer in DT4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 bedroom terraced house to a 4 bedroom detached approximately 1.5 miles away and took the packing option.
 
Cost: £1608
 

"I cannot recommend the White & Co removal service enough, from the professionally conducted survey, excellent two-way communication prior to the move and the outstanding way in which our goods were packed, transported and delivered for us. Chris as the team worked very hard, they were all very courteous and thoroughly professional, making our move as easy for us as possible. Thanks again all."
 
 
Team:
Chris as the team leader and up to 4 other guys.
 
 
 


Review 3 Jun 2019
Recommended by customer in BH2
 My Age: 70 + 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a moe or less standard move from one first floor flat to another first floor flat around a mile away
 
Cost: £1070
 

"On the whole I was very pleased with the removers. They were cheerful and helpful and worked very hard throughout. The company provided a number of boxes and packing materials and provided extra when asked. The job went smoothly and to the expected timetable. What did impress me was that the company I used was also used by the people moving into the flat I was vacating, and they arrived slightly early and the guys on the other van joined in and helped load up our van as if part of the original team, even though they were from another depot."
 
 
Team:
Rob and Harry (I think Harry) and aother guy who joined later in the afternoon whose name I did not catch.
 
 
 


Review 22 May 2019
Recommended by customer in BH9
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went smoothly - no hitches.
 
Cost: £1360

"I was extremely impressed with the team. Polite, industrious and efficient. "
 
 
 
 
Team:
Robert Richard Ha
 
 
 


Review 15 Apr 2019
Recommended by customer in DT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly and to plan
 
Cost: £1200

"We used Whites to move us from the north east 22yrs ago.
Yet again a superb good value service."
 
 
 
 
Team:
Bob Dawn Walsh
 
 
 


Review 9 Apr 2019
Recommended by customer in DT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful & flexible in accommodating our move. We eventually had to put into storage for less than 2 weeks, it was then shipped to our new home. In both cases the service was A1, punctual & great care was taken with the packing/unpacking. Highly recommended

"We had previous experience with Whites 22 years ago so it was a logical selection and we were not disappointed with the service. Great value for money and nearly half the price of the same service from Maidmans.
Happy customers 😎😎"
 
 
Team:
Everyone, especially Adrian on the packing.
 
 
 


Review 5 Apr 2019
Recommended by customer in BH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from old house to storage for 8 weeks then move to new house or completion of building works.
 
Cost: £2053

"All staff polite and very helpful, took care with everything and nothing too much trouble. "
 
 
 
 
 
 


Review 8 Mar 2019
Recommended by customer in BH24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well, they were careful with our belongings and wrapped all the beds and glass and mirrors. Good job.
 
Cost: £2063
 

"After talking with lots of removal companies we decided on Whites, and they were recommended by our friends and neighbors. There price was good, some of the quotes were three times more."
 
 
Team:
David. And Phil.
 
 
 


Review 5 Mar 2019
Recommended by customer in W4 1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move went very smoothly. On removal day, the team turned up on time to pack and load and were very nice. The next day they turned up again on time at the new address and quickly and efficiently put the furniture in the new flat. Nothing was too much trouble."
 
 
Team:
Jason - sorry, it's been a hectic two weeks and I cannot remember names well they were all good.
 
 
 


Review 4 Mar 2019
Recommended by customer in PO40
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Southampton to Isle of Wight, moving 1.5 days required due to ferry travel.
 
Cost: £1640

"Very pleased with speed, care and service."
 
 
 
 
Team:
Phil Jason
 
 
 


Review 1 Mar 2019
Recommended by customer in BH13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Poole Dorset to Berkshire. A Milnersí safe.
 
Cost: £1300
 

"From the initial contact to arrange an estimate through to the move itís self I cannot fault the service.
I did not arrange a second quote as I was so impressed with the initial telephone contact I felt confident that the service would be good and I wasnít let down. Indeed this was borne out by the estimator and the fantastic removal team. I cannot fault the team that did the move itself, they were brilliant from start to finish.
Great job thank you.
"
 
 
Team:
Sarah, Peter, Robert sadly I cannot remember the other 2 names.
 
 
 


Review 10 Feb 2019
Recommended by customer in PO40

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house in New Forest to a property on Isle of Wight. Nothing too extraordinary with regards to items. Only logistic challenge was to make the 2pm ferry that the truck, and our 2 cars were booked on!
 
Cost: £1620
 

"From the start of the process of quote right the way through to execution of moving Day we felt we received a very personable and professional service from everyone at Whites.
Timings on the day were excellent and everything ran really smoothly.
"
 
 
Team:
Peter plowman, Denise Thirn and removal guys Phil and Jason ( who were great on the day!!)
 
 
 


Review 5 Feb 2019
Recommended by customer in BH24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal involve a challenging access road with over hanging trees making drivers live difficult!
 

"Highly recommend the company, White & Co, first class service and effort. "
 
 
 
 
Team:
Phil Jason Dave Andy
 
 
 


Review 5 Feb 2019
Recommended by customer in BH24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was made withing the bounds of property from Annex to converted building.
All done during one working day very satisfactorily.
 
Cost: £500

"Very careful and polite operatives willing to accommodate any requests. All items handled with respect and placed where required. "
 
 
 
 
Team:
Robert
 
 
 


Review 5 Feb 2019
Recommended by customer in NG4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Bournemouth to Nottingham. The lads were very good, no problems, very courteous and disappointed that they could not get my settee into my flat due to the awkward placement of the stairs lesding to the next flat and the size of my settee as it is bigger than usual and had to leave it on the landing. This was not thought out when I had this particular item made, no problem in my old flat but here, well that how it goes. Not their fault.

"The lads were very good at helping with the covering of my furniture etc.

Loading of truck was very well organised and logical.

They were thoughtful and considerate and advised how they wanted things available to ease their work and time, which hwlped me no end, so very grateful."
 
 
Team:
Ben and Adrian (Spanish)
 
 
 

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