Guardian Moving & Storage Ltd

Clifton View, East Mains Industrial Estate
Broxburn
West Lothian
EH52 5NE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.7/10
91 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 91 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Guardian were very professional, information provided was prompt, clear and well set out. The removal team were very polite and professional. Nothing was too much trouble and the whole packing, move...."   more
 
" The Guardian team moved us recently to Kirkcaldy. This is the third time we’ve used Guardian and, as before, it all went very smoothly and on time and the team were friendly, professional and effectiv...."   more
 
" We were selling our house and moving to our new house on the same day. This was a very stressful situation for us especially with a toddler. The Gardian team was very friendly and helpful with every...."   more
 
" Guardian were helpful and ready to help with all aspects of our complicated move. Admin support from Jordan was fantastic and she always helped us with any queries. On the days of our 2 moves everyt...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

amazing 5
arrived 5
belongings 5
best 5
boxes 9
care 7
carefully 4
contents 4
couple 4
Darren 4
delivery 5
easy 5
efficient 13
excellent 12
experience 9
explained 4
family 4
fantastic 12
finish 7
friendly 21
friends 4
furniture 5
Good 12
great 14
Guardian 31
guys 10
happy 8
hard 4
having 4
helped 4
helpful 20
highly 10
Jordan 4
just 4
packed 7
packing 13
pleased 6
polite 10
professional 11
property 6
quote 9
really 9
recommend 23
removal 17
service 35
storage 9
stress 7
team 17
thank 9
thanks 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Jun 2019
Recommended by customer in FK2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic move from five bed home to four bed home. New home down narrow drive with awkward access

"Guardian were very professional, information provided was prompt, clear and well set out. The removal team were very polite and professional. Nothing was too much trouble and the whole packing, move and unpacking was quick and hassle free. The office support was great and the packing materials promptly collected when requested."
 
 
Team:
Linda was the office contact and was great, as were the team of five doing the move lead by Sandy
 
 
 


Review 18 Jun 2019
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full household move, including packing, within Fife. Packing was done on the Wed/Thu and delivery was made on the Sat, allowing us all Fri to clean both houses.
 
Cost: £2500
 

"The Guardian team moved us recently to Kirkcaldy. This is the third time we’ve used Guardian and, as before, it all went very smoothly and on time and the team were friendly, professional and effective. I think the team made it as stress-free as possible. The full packing service is wonderful and worth every penny.

Thanks, guys."
 
 
Team:
Linda and Jordan. Graham, Jack, Sean, Wayne and George.
 
 
 


Review 19 Mar 2019
Recommended by customer in EH52
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of a full 3 bedrooms house including garden items and full garage to another city.
 
Cost: £700
 

"We were selling our house and moving to our new house on the same day.
This was a very stressful situation for us especially with a toddler.
The Gardian team was very friendly and helpful with everything we should think about when moving.
They recommended to take the full packing option and it was amazing, the team came the day before to pack almost everything and finish in the morning of the moving day.
They still provided us with some boxes so we could pack what we wanted to pack ourself.
By the time our solicitor called us to inform us that we could pick up the key the Gardian team finished to pack our house and we meet up in our new house.
I would like to thanks a lot the 3 guys who came to do the removal, so sorry i’m Really bad at remembering names.
And another big thank you to Jordan from the office team who was answering all my questions and keep me updated regularly.
I clearly recommend this company for their friendliness, their reliability and the amazing job they have done!
Thank you!!
Alexandra"
 
 
Team:
Jordan and so sorry I forget the names of the 3 guys
 
 
 


Review 18 Mar 2019
Recommended by customer in EH3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house to rented flat and store and then to new house from rented flat and store.
 
Cost: £4000
 

"Guardian were helpful and ready to help with all aspects of our complicated move. Admin support from Jordan was fantastic and she always helped us with any queries.
On the days of our 2 moves everything went according to plan with no surprises. Great company to work with on our move."
 
 
Team:
So sorry I can't remember their names but they were great
 
 
 


Review 15 Mar 2019
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4-bed bungalow to a 5-bed bungalow, approx 0.5 miles apart!

"The team were really really helpful. They took great care with our possessions including a piano and some antique goods.

They were very friendly, polite and chatty.

We’ve now used Guardian for both our house moves within Edinburgh."
 
 
 
 


Review 13 Mar 2019
Recommended by customer in EH10
 My Age: 30 - 39 
 I'm: Female 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Amazing bespoke service and care with packing all items. There was not a single fault And have used them before and will use him again in the future!Went over and beyond what they needed to do and left the family feeling very reassured about the move. Highly recommend.
"
 
 
 
 


Review 12 Mar 2019
Recommended by customer in Hp15

 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving the vintage radio gram and LP''s from my mothers in Scotland back to my home.
 
Cost: £400
 

"Many thanks for transferring my mothers vintage radio gram and LP's to my home. Everyone that I spoke to and dealt with was very helpful, friendly and proffessinal. I would highly recommend you!

Christina"
 
 
Team:
Jonathan.
 
 
 


Review 12 Mar 2019
Recommended by customer in eh48
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went seamlessly. Very professional, everything done as I would hope it to be. All my items and furniture treated with respect.My old home and my new home given due care and consideration BUT the MOST AMAZING THING was the people. From the lady in the office, the managing Director who did my removal quote, to the removal staff, lovely approachable people with a genuine want to help attitude. I was really really impressed with Guardian and I don''t impress easily
 
Cost: £1300
 

"You cant improve on perfect

That was honestly my experience with Guardian.

I have used other removal services in the past and I can honestly say the service was not as friendly as Guardian or as competitively priced.

One of the companies who came to give me a quote only sent the paperwork 5 days after visit.

From the outset, I got the feeling that my business was important and valued.
The quote arrived promptly as promised
The paperwork and insurances agreed before move.
Everything explained in plain English
Guys arrived on time.
I had help to box some items as I was behind my schedule.
The staff were so friendly, chatting away with me.
In a very stressful time, I was laughing with the chaps and totally at ease.

I honestly cant rate the whole Guardian team enough
Thank you"
 
 
Team:
all the team were fantasic
 
 
 


Review 11 Mar 2019
Recommended by customer in EH10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bedroom top floor flat to house in same area, all completed in one day.
 
Cost: £600
 

"Very happy with the service from start to finish, good information and communication beforehand and punctual, friendly and efficient on the day. There was some minor damage to the stairwell in our old property caused during the move but this was recognised and rectified swiftly at no cost or inconvenience to us. I would highly recommend and would use Gaurdian again."
 
 
 
 


Review 11 Mar 2019
Recommended by customer in EH10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a first floor flat with a very narrow front door to a first floor flat over two floors with an awkward narrow staircase entrance.

"From first enquiry, through the visit to give the quote to finally leaving everyone was enthusiastic and helpful. I really felt like everyone wanted us to be happy with how the move went. There were a couple of awkward items and the removal team took so much care to make sure that the newly painted walls weren't marked. It wasn't a particularly straightforward move in the sense that the contents of one room didn't necessarily go to the equivalent room in the new house. contents had to be split over different rooms. I labelled things in the old house with the destination room in the new house, and when the packers packed everything up they made sure the labels on the boxes matched my labels and everything ended up in the right place in the new house."
 
 
 
 


Review 23 Apr 2018
Recommended by customer in EH11

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Neuchâtel in Switzerland to Edinburgh Scotland. We used the full packing service

"We were very pleased to have the Guardian team bring us home having moved us to Switzerland in 2016. I had good support with the paperwork and changing our dates. The driver and porter arrived in good time and worked efficiently and sensitively. In two moves absolutely everything was intact."
 
 
Team:
Sean, Wayne and Craig
 
 
 


Review 13 Apr 2018
Recommended by customer in NE7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Edinburgh to a rented house in Newcastle in 2016, with some of our stuff going into Guardian''s storage. Then last month, having finally bought a house we needed to move from the rented house to the new house, only about 500 m away in Newcastle, and bring the stored furniture from Scotland.
 
Cost: £2400
 

"The move was planned over two days but was thrown into chaos because of the snow which closed the A1 between Scotland and Newcastle, the A66 and several other roads. Nothing happened the first day, and of course we had a deadline to be out of the rented place, so for the second day Guardian made a contingency plan by subcontracting a local firm (Quicksilver) to assist. Some Guardian men made it, but their only vehicle was already full of other people's furniture that they could not deliver due to the snow.

In the end it took half a day longer than planned to move out of the rented house - but still within our deadline - and an extra two weeks to get the stored furniture from Scotland, but given the unexpected weather conditions this was understandable.

This was a case of making the best of a difficult situation due to unexpected severe weather.

Everyone was helpful and good natured and extremely careful with both furniture and property. They were reasonably communicative about arrangements under the circumstances. They were also competitive on price. I would use Guardian again and would recommend them, and I have no complaints about the subcontractor, Quicksilver, either."
 
 
Team:
I am sorry I do not have a record of this but I would like them to be rewarded.
 
 
 


Review 11 Apr 2018
Recommended by customer in EH9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved between flats within a mile from each other
 
Cost: £1200
 

"I couldn't ask for a better set of guys to help us move house.
Administratively they were efficient and prompt to reply to my questions.
The packers were amazing, cheerful, polite and good fun the whole day prior to the move .
On the moving day itself, they were thoughtful, respectful and made the move as easy as possible and did everything with a smile on their faces.

Thanks guys - I would whole heartedly give them top marks all round."
 
 
 
 


Review 11 Apr 2018
Recommended by customer in EH22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a three bedroom villa to a two bedroom country cottage. We had an upright heavy piano
 
Cost: £700
 

"Right from first contacting them they were helpful and friendly. The guys on the day couldn't have done enough for us and made sure we were happy every step of the way. I couldn't recommend Guardian Removal more highly."
 
 
 
 


Review 19 Mar 2018
Recommended by customer in EH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a household move into store for 2 weeks then from store to new home. All the usual items

"This is the 5th time I and my family have used Guardian removals and I have always found them to be professional yet friendly, very reliable and careful with my belongings. They offer good value for money and I would recommend them to anyone-a few friends have since used them. They go out of their way to offer a good service and you feel that nothing is too much trouble."
 
 
 
 


Review 6 Feb 2018
Recommended by customer in Eh10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved into a rental flat after selling our own flat. Guardian helped us move our (many) belongings into the rental flat and then moved our furniture etc into storage.

"This is the second time that I have used Guardian moving and storage and they are just as good as they were the first time. Always very professional and polite, nothing is too much trouble. Really excellent level of service from the whole team - made moving house so much less stressful!"
 
 
Team:
The whole team was amazing!!
 
 
 


Review 30 Jan 2018
Recommended by customer in EH53
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a 3 bedroom house plus full packing service
 
Cost: £1512
 

"I hadn't used a removal company nor packing service before, but with a 3 bedroom house to sort whilst working 4 days a week and having 2 young children, doing it myself wasn't an option. I did some research and selected 3 firms to obtain quotes from. Guardian stood out from the beginning - they were punctual, efficient, transparent about the process & costings and were the only ones to provide a full written estimate with references from previous customers. They weren't the cheapest, but did offer a reduction to match a competitor, which was appreciated. We confirmed the booking and didn't have to do much else except pack valuables and last-minute things - the guys took care of the rest. The packing/removal team did an amazing job and really helped take the stress out of the whole process. They took great care of our belongings, were respectful, polite and just quietly got on with the job in hand. Unfortunately our entry to the new property didn't go to plan (I can recommend the waiting time waiver !), and the team pulled out all the stops to get us into the house, even staying behind to build the children's beds so they could just get settled as by this time it was approaching their bedtime. Sometimes it's those little things that make the biggest difference. I can't praise them highly enough - they did a fantastic job under difficult circumstances just before Christmas when no-one really wants to work late, but never complained. I wouldn't hesitate to recommend Guardian and whilst we don't plan on moving again any time soon, they'd be my first choice if we did !"
 
 
Team:
Tommy, Graham, Mark and all the team
 
 
 


Review 25 Jan 2018
Recommended by customer in EH53
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed house contents on day 1, delivered first load day 2 then packed remainder of contents in house, garage and shed. Delivered this late afternoon.

"We arranged for the house to be packed for us which really took some of the stress out of having to move at short notice. However, some items weren't packed together and the placement of a couple of boxes weren't put in the right rooms. Other than that we got a excellent service, the staff were really friendly and efficient."
 
 
 
 


Review 24 Jan 2018
Recommended by customer in EH3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was moving contents out of a flat after a flood, storing them during refurbishment, and then moving them back once the work was completed.

"All the Guardian staff were friendly, helpful and seemed keen to make the job as simple and straightforward for us as possible.

I would recommend Guardian without hesitation."
 
 
Team:
Jourdan, Lynne, Darren. I can’t remember the names of the men who did the packing and unpacking but they were all great. Please thank them.
 
 
 


Review 9 Apr 2017
Recommended by customer in TS10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Fife to Cleveland at the end of March 2017. Had a previous very bad experience with a Fife Remover in 2009 and did not want a repeat. Had all the packing ready and organised in central points in the property. Result was a successful process from start to finish.
 
Cost: £1352
 

"Was very happy with Darren's sales visit. Built rapport and confidence with us as clients. Had three quotes, and this was the lowest cost of the three. Pickfords quoted a higher rate for the job, but ironically, it was a Pickfords liveried van, and Pickfords staff at the other end who did the work.

Allan was the main contact who was very pleasant, professional and friendly. The van was packed very cleverly, and everything was handled, loaded and packed in the van very carefully. The pack took 4 hours which was very good. The 2 Guardian lads who assisted were good guys too.

We stayed overnight with our daughter at the other end, and Allan was waiting in the van at the new property when we arrived. A couple of guys in Pickfords uniforms helped Allan unload the van. The process again took 4 hours and was efficient and effective. The two guys from Pickfords were very good as well.

There was some damaged to the threshold of the front when one of the guys stood on it with his heavy boots on, this is due for repair and this has been organised with Darren

I cannot fault the move, it was excellent and exceeded our expectations.

I don't really get the Guardian / Pickfords thing. I can only assume that as Darren has contacts with Pickfords, that he hires unused vans from Pickfords as it is more business effective than buying own branded vans. However, all the branding for the move was Pickfords, and although Allan was wearing a Guardian shirt, he did wear a Pickfords fleece at one stage. Doesn't really matter to us, but a suggestion for Guardian that their brand isn't being strengthened by this business model.

Lastly, I though the follow up was a bit slow. It was 7 days after the move started that I contacted Guardian to ask about the damage to the door and I said that I was surprised there had been no follow up request for feedback. Think customers expect a quicker feedback period in this day and age.
"
 
 
Team:
Allan
 
 
 

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