Clark & Rose (Removals) Ltd

1 Bandeath Industrial Estate, Throsk
By Stirling
Stirlingshire
FK7 7NP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.4/10
142 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 142 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Samantha was professional and clear she assessed my needs and provided an estimate quickly. Chic and Robbie packed all loaded quickly and efficiently allowing me to leave the property in necessary tim...."   more
 
" A very helpful and efficient company, always just a phone call away if we had a problem, i.e not enough boxes etc. The men were helpful and quick and even helped during the last hour to pack a couple...."   more
 
" There was 4 men at my move and they were very good and worked well together. Everyone was very, helpful and everything ran to time. "   more
 
" A good move, very friendly and helpful staff both in Scotland and Somerset"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 91%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 5
boxes 9
C 8
care 4
careful 4
carpets 3
cheerful 4
Clark 18
courteous 6
Crew 3
Damaged 4
definitely 4
delivered 5
delivery 7
despite 3
driver 3
Easy 3
efficient 11
efficiently 3
excellent 27
extremely 3
fantastic 4
final 3
finish 6
free 4
friendly 15
friends 6
furniture 3
good 26
goods 5
Great 11
guys 9
handling 4
hard 7
helpful 39
late 6
packing 8
polite 6
problems 6
professional 13
recommend 13
removal 13
Rose 19
service 35
smoothly 6
storage 9
stress 8
team 22
Wendy 6
working 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jun 2019
Recommended by customer in DH1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Samantha was professional and clear she assessed my needs and provided an estimate quickly. Chic and Robbie packed all loaded quickly and efficiently allowing me to leave the property in necessary time.
They unloaded quickly and efficiently too. They were polite and friendly throughout. "
 
 
 
 
Team:
Chic Robbie
 
 
 


Review 19 Jun 2019
Recommended by customer in FK14
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had one day of removals into storage.
The next day was removals direct
Stressful but had great help in the removers.
 
Cost: £2581

"A very helpful and efficient company, always just a phone call away if we had a problem, i.e not enough boxes etc.
The men were helpful and quick and even helped during the last hour to pack a couple of boxes. "
 
 
 
 
 
 


Review 19 Jun 2019
Recommended by customer in FK5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long steep drive from road to garage, no problems encountered by removal men.
 
 
 
Team:
Dale Robbie
 
 
 


Review 18 Jun 2019
Recommended by customer in FK9
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1960

"There was 4 men at my move and they were very good and worked well together.
Everyone was very, helpful and everything ran to time. "
 
 
 
 
 
 


Review 17 Jun 2019
Recommended by customer in TA8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Fife to Somerset
 
Cost: £3900

"A good move, very friendly and helpful staff both in Scotland and Somerset"
 
 
 
 
 
 


Review 5 Jun 2019
Recommended by customer in KY11
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Later keys than expected.
Tight parking at both addresses.
 
 
 
Team:
Chic Alla
 
 
 


Review 24 May 2019
Recommended by customer in EX12
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Scotland to Devon possibility of bad weather. I felt the contingency arrangements were fully discussed and in place if necessary.
 

"Thanks for a stress free move. "
 
 
 
 
Team:
Alan
 
 
 


Review 16 May 2019
Recommended by customer in CW9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Due to circumstances beyond our control move delayed 4 days. Removal staff excellent.
 
Cost: £2700

"Wendy at Clark and Rose was wonderful and went way beyond her job description to help us out highly recommended. "
 
 
 
 
Team:
Gary Neil
 
 
 


Review 13 May 2019
Recommended by customer in FK6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Emptying at previous address some item had to be removed via balcony. This was done with due care and attention. (large bulky USA furniture) same attention given on arrival at new property. Excellent team.
 
Cost: £1200

"This company goes above and beyond from start to finish. Thats why we are returning customers. Also recommend them to family and friends and they have not let us or them down. "
 
 
 
 
Team:
Chris Alan Tam Kenny
 
 
 


Review 3 May 2019
Recommended by customer in DH6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move out and a week storage, and then another move from Scotland to NE. England.
 

"An excellent service. The team were, helpful supportive, and made the whole move a lot less stressful. "
 
 
 
 
Team:
Sam Wendy
 
 
 


Review 29 Apr 2019
Recommended by customer in PH1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in FK10
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dismantle king bed and dinning table, rebuild load/unload furniture and some boxed but most personal items were moved by our selves.
 
Cost: £595

"Both Dale and Kenny kept us fully informed of everything they were doing and took great care with our belongings they could not have been more helpful."
 
 
 
 
Team:
Dale Kenny
 
 
 


Review 1 Apr 2019
Recommended by customer in ML12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within the UK, including storage of possessions, rural locations.
 

"Clark and Rose exceeded our expectations to make our move stress free. Nothing was too much trouble. We found them to be reliable, professional and friendly and would highly recommend their overall service to others. Contemplating a relocation well done and many thanks to the strung team.

Mrs.Grant, Wendy, Samantha, Alan, Kenny and Tom Strung staff"
 
 
 
 
Team:
Strling
 
 
 


Review 29 Mar 2019
Recommended by customer in NP16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team who handled our removal and storage gave us outstanding service. The inventory of storage items didn't quite ______ with my list and Samual at GB liner Hereford kingly sent photographs of the items - to confirm all was is order.
 
Cost: £3495

"First delivery was in extremely trying circumstances, at the time of the 'beast from the east' but the removal/delivery team from GB liners Hereford carried out the delivery in a cheerful and helpful way - undeterred by the weather. Lots of items had to be stored in a greenhouse 100 yards from the property!!"
 
 
 
 
Team:
Sam Anderson Wendy Lochri
 
 
 


Review 15 Mar 2019
Recommended by customer in TA3
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Scotland to Somerset
 
Cost: £3900

"The team who moved us were great, very friendly and helpful, service was excellent and they all worked very hard considering both days were very hot"
 
 
 
 
Team:
Gary
 
 
 


Review 5 Mar 2019
Recommended by customer in EH51
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1090
 
 
Team:
Gary Dale Kenny Alan Bob
 
 
 


Review 28 Feb 2019
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Every one that dealt with out move was very good most helpful. "
 
 
 
 
 
 


Review 25 Feb 2019
Recommended by customer in PH3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All good!
 

"All good!"
 
 
 
 
 
 


Review 19 Feb 2019
Recommended by customer in PH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from old house into store and then 6 weeks later into new house. Full packing service used.
 
 
 
 
 


Review 15 Feb 2019
Not Recommended by customer in G77
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 0/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
30th Nov included patios packing which ended up doing myself.
Move from G767AN to G77LFZ combined with my parnter's storage items being delivered at same time.
 
Cost: £1095

"Was told there were more contents then estimated when in fact if anything it was less. Content of my garage fell out of the van driven by Jamie and various items smashed. My partner's storage items could not be delivered. We had to wait a further week for delivery of storage items and my garage contents. These included our beds. I was left with several large boxes of soggey paper that had to be repacked. Bad score on piano and covered in sticky substance."
 
 
 
 
Team:
Alan Dale Kenny Jamie Ga
 
 
 

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