Binnings of Cumbria

Bourne House, Millbourne Street
Carlisle
Cumbria
CA2 5XF

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
222 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 222 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal guys worked really hard and efficiently in the heat of the hottest days of summer. Very pleased with the service and cost. We would certainly recommend Binnings "   more
 
" I cannot praise Binnings enough. The team of lads they sent were exceptional in every way. They worked so hard we were blown away! Considering how big a move it was, they made it stress free and fun....."   more
 
" Yes to price, but no to timetable, we did not know what time they would come to the old house. The lads did not really talk to us much about how they were going to do the move i.e what order thy wan...."   more
 
" Porters were very helpful and professional. A job well done. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 5
belongings 5
best 5
Binnings 14
boxes 10
brilliant 9
care 10
careful 14
certainly 6
cheerful 6
considerate 6
courteous 11
crew 7
definitely 7
delivered 5
delivery 8
difficult 5
easy 7
efficient 28
efficiently 11
Excellent 33
experience 6
extremely 13
fantastic 8
fast 5
fault 9
finish 6
friendly 28
furniture 17
good 18
great 14
guys 10
happy 6
hard 14
help 5
helpful 51
highly 7
lads 9
Paul 9
pleasant 13
polite 30
professional 17
recommend 32
removal 24
service 46
stressful 12
team 27
Thank 21
Thanks 9
trouble 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Oct 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move from Berkshire to Cumbria on the hottest day of the year.
 
Cost: £2312

"The removal guys worked really hard and efficiently in the heat of the hottest days of summer.
Very pleased with the service and cost. We would certainly recommend Binnings "
 
 
 
 
Team:
Paul Graham
 
 
 


Review 4 Sep 2019
Recommended by customer in TQ9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Cumbria to Devon 18 tonne lorry plus trailer.
A substantial move including 1 motorbike, workshop equipment and wood, plus contents of large 3 bed house.
 
Cost: £3774

"I cannot praise Binnings enough. The team of lads they sent were exceptional in every way. They worked so hard we were blown away!
Considering how big a move it was, they made it stress free and fun. We are so so grateful."
 
 
 
 
Team:
Jeff Jordan Paul Zach Gra
 
 
 


Review 25 Jul 2019
Recommended by customer in CA6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple house move.
Very quick to load / unload, but could have taken a minute for two move to avoid catching walls etc.
 
Cost: £488

"Yes to price, but no to timetable, we did not know what time they would come to the old house.
The lads did not really talk to us much about how they were going to do the move i.e what order thy wanted items.
The lads while on a break smoked while sat on the back of the lorry tail gate, this meant that some of our items smelled of smoke and had to be cleaned. "
 
 
 
 
Team:
James Zach
 
 
 


Review 29 Jun 2019
Recommended by customer in CA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £609

"Porters were very helpful and professional. A job well done. "
 
 
 
 
Team:
James Zach
 
 
 


Review 7 Jun 2019
Recommended by customer in CA4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Luton van transfor to main van.
 

"Excellent service - Dynamic team. "
 
 
 
 
Team:
James Zander Zach Paul
 
 
 


Review 23 Apr 2019
Recommended by customer in CA5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
See below
Stress free, efficient team.
 
Cost: £1978

"What a great team !!
Punctual, efficient, careful, polite.
Would fully recommend the company with confidence.
An absolute pleasure and a big thank you to Paul and Jarden's
Thanks Binnings "
 
 
 
 
Team:
Paul Zander
 
 
 


Review 1 Mar 2019
Recommended by customer in CA5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The job was done without any fuss. Excellent 2 laps. "
 
 
 
 
Team:
James Zander
 
 
 


Review 26 Feb 2019
Recommended by customer in DL8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gateway of new home unable to accommodate the house removal van, resulting in the boys having to get a smaller one and transport our things twice.
 
Cost: £1834

"The handling team were fantastic and did the job over two days very efficiently.
Binnings of Cumbria"
 
 
 
 
Team:
Paul Zach Jeff Zander Jam
 
 
 


Review 17 Feb 2019
Recommended by customer in CA11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from storage.
 

"1.All items were taken in to storage and returned 12 Twelve months later
2.Both moves were punctual and efficiently handled
3.The delivery men were well mannered and very helpful"
 
 
 
 
Team:
Jeff Paul
 
 
 


Review 22 Jan 2019
Recommended by customer in EH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Netherel, Colombia to tdibrugh. The delivery was challenging as contractors were still working on the property.
 
Cost: £900

"There was some confusions as to where to locate some of the load but the Binnings boys kept calm and dealt well with the situation. "
 
 
 
 
Team:
James Zande
 
 
 


Review 17 Dec 2018
Recommended by customer in TD15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have a very large and heave sofa the 2 boys moved it no bother with no harm to sofa.
 
Cost: £818

"Easiest move we have ever had would recommend with out hesitation Jason and Paul looked after our belongings as if they were their own.
Top lads
Would use this company again if needed
"
 
 
 
 
Team:
Paul Jason
 
 
 


Review 29 Nov 2018
Recommended by customer in CA17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Would be useful to have 3 staff for moving 3-4 bed houses. There's lots of stuff. These removals guys will be off with bad backs working, like they have on our move, every day.
 

"Kevin and Zack worked their butts off all day. No amount of pay's enough for how hard and how long they worked. There was a hitch with staffing meaning the move didn't start until after 10 but they worked so hard, finally finishing emptying the lorry at about 7.30pm. We cant thank them enough as the 2 extra staff would have been of enormous help but they didn't show. We helped a bit but can't tell you how compressed Kevin and Zack we were. "
 
 
 
 
Team:
Kevin Zach
 
 
 


Review 27 Nov 2018
Recommended by customer in PR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movers were excellent ready at the moving time, did everything well.
 
Cost: £792

"As above, very good and did the move really well. "
 
 
 
 
Team:
Paul Zach Jeff
 
 
 


Review 16 Nov 2018
Recommended by customer in TS17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1307
 
 
Team:
Kevin Jame
 
 
 


Review 16 Nov 2018
Recommended by customer in TS17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from property with "upstairs" lounge. Removal of very heavy items from garage. Storage for 3 weeks. Delivery to new property some distance away.
 
Cost: £1307

"Kevin and James were exceptionally competent, polite, and helpful. They made the removal and delivery of our property for less stressful!
The office staff were efficient and helpful. All told we are extremely pleased with the company and thank all staff we had contact with. "
 
 
 
 
Team:
Kevin Jame
 
 
 


Review 5 Nov 2018
Recommended by customer in CA11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £814

"The men were very good workers, arriving early as requested. There was a problem getting some of the furniture up the stairs which meant extra work but they got on with it and solved the problem.
A job well done. "
 
 
 
 
Team:
James Fraser Jordan
 
 
 


Review 11 Oct 2018
Recommended by customer in CA11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2nd move in 3 months. Limited access (parking) at house we were moving from. Most boxes were still packed from the 1st move. Move was less than 1
mile distance.
 
Cost: £438

"Team arrived promptly. They introduced themselves and were polite and friendly at all times. We could not fault them. "
 
 
 
 
Team:
Zach Jordan
 
 
 


Review 13 Sep 2018
Recommended by customer in CA11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very straight forward, although a long process perhaps more boxes than envisaged. Excellent service.
 
Cost: £835

"Very please with attitude and work ethic of Paul and Harry. They never stopped. Slight problem in driving over neighbours garden and drive. "
 
 
 
 
Team:
Paul Harry
 
 
 


Review 10 Sep 2018
Recommended by customer in CA6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed house to 3 bed bungalow.
 
Cost: £782

"Fantastic team-prompt, polite and professional. "
 
 
 
 
Team:
Evin Kyle Zander
 
 
 


Review 3 Sep 2018
Recommended by customer in CA1
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a quite remote and not easy to find bungalow down a country road with restricted parking. The van arrived on time, parked neatly, and wasted no time in getting started.
 
Cost: £467

"Paul and Harry were outstandingly good. They worked quickly and cheerfully; they measured large boxes and awkward furniture (much of it handmade by my husband) through narrow doorways and down steps from both sides of the houses. and through a conservatory, nothing was damaged and everything arrived speedy at the new house. Everything was unloaded very quickly into the correct rooms. We were both astonished at the speed and ease of the operation and would recommend those two man and your company to anyone. "
 
 
 
 
Team:
Paul Harry
 
 
 

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