Lion Removals

Crinan, High Street, New Galloway
Castle Douglas

DG7 3RL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating Lion Removals 9.9/100
12 reviews since 2023
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 12 reviews since 2023
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 10/10 Packing & Handling Rating 10.0
The firm took care in packing and handling our property
 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed
 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" Terry and the team were exceptionally friendly considerate and hardworking. They were very polite and took excellent care of our belongings. They were also stress free even when our move was delayed a...."   more
 
" We could not have asked for a more professional accommodating and friendly team. Terry, Joe and Rab did a fantastic job. Very good at putting us at our ease and helped make the whole experience be ...."   more
 
" Terry and Joe were very helpful and hard working. Nothing was too much trouble"   more
 
" We had partially packed but the team did a great job of the remainders - no sign of any damage whatsoever . Much appreciated."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 70%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 70%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 70%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 70%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boxes 2
care 2
considerate 2
damage 3
easier 2
excellent 3
experience 2
fantastic 3
free 2
friendly 6
furniture 2
great 3
helpful 4
Highly 2
Joe 2
Lion 2
packed 2
polite 2
professional 4
quality 2
quickly 2
really 2
recommend 5
Removals 2
service 5
stress 2
team 4
Terry 5
trouble 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jun 2026
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
2 bed bungalow to 3 bed mid terraced house.

Challenges: Found out from the solicitors that our move was delayed only one day before we were due to move. Had to wait two to three weeks for a new moving day due to legal paperwork
 

"Terry and the team were exceptionally friendly considerate and hardworking. They were very polite and took excellent care of our belongings. They were also stress free even when our move was delayed at the last minute.

100 percent would recommend them and would hire them again for our next move."
 
 
 
 
Team:
Rab Terry Joe
 
 
 

Review 18 May 2026
Recommended by customer in FK8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from cottage and outbuilding to 2 storey house. Both rural locations and 4 hour drive apart.

As well as furniture and day to day items, had lots of stored items and heavy piano.

Stairs in new house challenging, but team overcame the challenge.
 

"We could not have asked for a more professional accommodating and friendly team.

Terry, Joe and Rab did a fantastic job. Very good at putting us at our ease and helped make the whole experience be more relaxed.

We would thoroughly recommend Lion Removals and would like to thank them again for all their support and guidance."
 
 
 
 
Team:
Terry Joe
 
 
 

Review 2 Dec 2025
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Terry and Joe were very helpful and hard working. Nothing was too much trouble"
 
 
 
 
Team:
Terry
 
 
 

Review 14 Nov 2025
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long move from Aberdeenshire to Galloway. Very early start but got pick up in one day and delivery the next
 

"We had partially packed but the team did a great job of the remainders - no sign of any damage whatsoever . Much appreciated."
 
 
 
 
Team:
Terry Rab Joe Jason
 
 
 

Review 30 Oct 2025
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Empty two houses and move all contents into storage for two to three weeks. Take out of storage and transport and unload at new address.
 

"Excellent job! Very personable, friendly and careful team. Not a single scuff mark on walls or damage to anything. Turned up on time worked really quickly and nothing was too much trouble"
 
 
 
 
Team:
Terry
 
 
 

Review 15 Dec 2024
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The move was done in two trips which made it easier to sort out things at our new work. "
 
 
 
 
 
 

Review 9 Aug 2024
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 hr journey from country side to city. Moved into a top floor flat. Terry moved us as well as all our stuff!
 

"Absolutely fantastic service. Terry made our move a stress free experience. Friendly, professional and efficient. Great communication reasonable rates for this quality of service. Would highly recommend Terry and his business. "
 
 
 
 
Team:
Terry
 
 
 

Review 14 May 2024
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Collect possesions from a storage unit and deliver to new home.
 

"Terry and his co worker were professional and helpful in all aspects of the removal process. Nothing was too much trouble. I would most certainly use them again and definitely recommend them to anyone requiring a high quality value for money service.
"
 
 
 
 
 
 

Review 19 Jan 2024
Recommended by customer in DG5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Low doorways
Sloping drive
Narrow busy road
Heavy furniture
Lots of small steps in house and garden.
England to Scotland.
 

"Helpful, polite, friendly.
Couldn't do enough to help.
Came on time, worked quickly, no damage done. Wrapped furniture in protective covers.
Kept furniture and boxes and plants for 2 days until we got there.
Will use again if needed."
 
 
 
 
Team:
Terry
 
 
 

Review 11 Jan 2024
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving me and family household goods from one village to another, 30 mins away.
 

"Lion Removals were fantastic really professional packed everything beautifully.
Very punctual indeed - info was given correctly, all very clear.
They were also really friendly and cleary 100% trustworthy.
A truly professional service!
Making a naturally stressful undertaking (moving house).
A great deal easier for us all."
 
 
 
 
 
 

Review 11 Dec 2023
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved from terraced St House to Sheltered Howling bungalow. The team at Lion Removals were exceptional, polite and nothing was too much trouble. The triple wardrobe was a challenge but they coped well dismantled and re-assembled.
 

"Exceptional service will recommend them."
 
 
 
 
Team:
Terry Joe
 
 
 

Review 24 Oct 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a basement flat to a cottage 1.5 hrs away.
Movers had to deal with a wet set of stairs to the flat.
 

"Excellent service.
Speedy and helpful.
Even arrived with extra protection to ensure my furniture and boxes were moved with care considerate and ultimate protection.
Highly recommended."
 
 
 
 
 
 
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