Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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This was a significant move requiring three days due to the volume of stuff to be moved. This included difficult items such as a pool table and grand piano as well as lots of garden furniture.
Plenty of boxes of differing sizes were provided in advance. We didn''t take the packing service although it was available. They did provide guidance on the best way to pack and how to mark up boxes. Also advised on what not to empty e.g. chest of drawers, wardrobes etc. so this saved loads of time and effort.
The move involved storage of some items as well as moving most of them. This was handled with no problem.
They disconnected and dismantled stuff as required and re-instated at the other end.
They arrived punctually each day and were polite and hardworking throughout.
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Team: James, the foreman, was outstanding. All the guys were also really helpful and accommodating but sadly, I can't remember the names now.
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