Fox Group (Moving & Storage) Ltd

Where reputations count.

Unit 10 Somerset Road
Cwmbran
Gwent
NP44 1QX

Removers - Removals Companies

www.fox-moving.com

Email This Business

Tel 01633 866165

Listed under: Removers / Removal Companies

94% recommended Rating 9.3/100
152 reviews since 2019

Satisfaction Ratings

Overall Rating	9.3 /10
Based on 152 reviews since 2019

Sales & Support	9.2/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	8.8/10
The price represents value for money

Recent Reviews

" The crew worked neatly and tidily and protected the property despite heavy rain on the day. They went off for lunch which gave us an hour to go to the new address and make ready for their arrival. A...." more

" From initial enquiry, through my number of questions, delay in being able to identify a move date, to the removal itself, I couldn't ask for better service. Everyone was friendly, helpful, quick t...." more

" We opted for Fox Moving&Storage due to the distance of our move and the need to include transportation of our motorcycle. We did not consider any other company for this reason as we were aware of the...." more

" On time very helpful. Exellent packaging .Icing on the cake swift collection of all boxes and wrapping paper. Packing done I order of rooms and areas made easy." more

About Us
Information provided by the business
Legal Name: Fox Group (Moving & Storage) Ltd. Limited Company.

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Review 27 Mar 2025 Recommended by customer in NP44 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move was approx 3 miles to the new property. The Fox crew arrived on time ot 08.30 and by 12.30 the property was cleared and loaded into two vehicles. We had packed a lot of items ourselves prior to the move and also sold nearly all our large items like settees, bed, fridge freezer and several flat pack wardrobes.

"The crew worked neatly and tidily and protected the property despite heavy rain on the day.
They went off for lunch which gave us an hour to go to the new address and make ready for their arrival.
All our posessions were placed where we wanted them and we only surrered one minor breakage..A picture frame, but we were going to re frame the picture anyway so it wasn't a problem.
Everything was left neat and tidy, carpets had been protected with film, so the property stayed clean and dirt free.
Impressed with how efficiently the crew all worked together to make what could have been a very stressful day, into a day where mostly everything went without a hitch.
I would highly recommend Fox Removals to anyone looking for a company to help them move house."

Team:
Can't remember now.

REPORT THIS REVIEW

Review 26 Mar 2025 Recommended by customer in CF83 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 4 bed detached house to 3 bed detached bungalow. Three day service from Fox, which ensured that there was time to pack up the house, we used packing service and dismantling of two wardrobes. Move also included garden pots, garden furniture. Both pack up and delivery, were as stress free as it could be.

"From initial enquiry, through my number of questions, delay in being able to identify a move date, to the removal itself, I couldn't ask for better service.

Everyone was friendly, helpful, quick to respond to my emails, questions and the Gents that moved us worked like trojans.

I would recommend Fox."

Team:
Nathan was the team leader, they were all fab.

REPORT THIS REVIEW

Review 3 Feb 2025 Recommended by customer in CA7 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We engaged Fox Moving&Storage to expedite our move from South Wales to Cumbria in December 2024. The removal also included transporting my motorcycle so was a little bit more complex than normal.

"We opted for Fox Moving&Storage due to the distance of our move and the need to include transportation of our motorcycle.
We did not consider any other company for this reason as we were aware of their reputation and recommendation from others, also having a depot in Cwmbran meant we could visit to discuss the move personally.
We were very pleased with the service from the initial home survey to the removal and delivery.
We were given excellent advice given that it was our first house move in 38 years and we were not sure of procedure and timescales.
As is often the case we were not able to confirm moving dates until very late due to various hold ups with the chain but despite that our dates were accommodated.
Collection was completed on Friday (completion day) and stored over the weekend for onward delivery to take place the following Monday afternoon and Tuesday morning.
There was no damage to any of our belongings or to either house and everything went smoothly due to the professionalism of the delivery team."

REPORT THIS REVIEW

Review 9 Dec 2024 Recommended by customer in NP63 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Many garden pots all handled with care.

"On time very helpful. Exellent packaging .Icing on the cake swift collection of all boxes and wrapping paper. Packing done I order of rooms and areas made easy."

Team:
Richard and two other gentlemen all polite and helpful.

REPORT THIS REVIEW

Review 9 Dec 2024 Recommended by customer in NP18 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I would recommend Fox to anyone.

"They arrived on time to pack our furniture into the van, and they arrived on time to unload after a long journey. Everything was packed safely, nothing was broken, and the guys who did the removal were excellent. We moved from Salcombe in South Devon to Newport in South Wales so they packed on Thursday and we moved in the next day . Also, we took out an extra insurance in case we had to change the moving date so we thought the inclusive price was very reasonable

Excellent service
The team were very efficient, friendly, and polite"

Team:
Sorry, can�t remember

REPORT THIS REVIEW

Review 9 Dec 2024 Recommended by customer in Np26 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move

"Absolutely brilliant from start to finish
Nothing too much trouble
Turned up on time very pleasant
No rushing no panicking all done very calmly"

Team:
Don�t know but please check records because they were brilliant

REPORT THIS REVIEW

Review 9 Dec 2024 Recommended by customer in CB22 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Residential move from Cambridge to South Wales over two days in December 2024.

"During the first week of December 24 I had the Fox Group, Cwmbran office carry out my move from Cambridge to South Wales. Throughout the whole move process Fox were excellent, from the booking process with Chloe at their Cwmbran office to the two movers Phil and Darren the move was carried out in a very professional, polite and punctual manner with no issues.

I would have no hesitation in recommending Fox Group for residential removals."

Team:
Phil & Darren

REPORT THIS REVIEW

Review 30 Sep 2024 Recommended by customer in CF5 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From a flat to a house with many personal items packed perfectly and all delivered safely. Theatrical medieval re enactment costumes perfectly delivered and a telescope.

"Truly excellent experience with excellent staff. From start to finish the move was highly considerate, efficient and worth every penny. The staff even found the right place for our Medieval costumes and a telescope! Brilliant staff who care and consider the individual needs of the client."

Team:
3 people

REPORT THIS REVIEW

Review 30 Sep 2024 Not Recommended by customer in Cf14 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	2/10
The firm took care in packing and handling our property

Collection & delivery	4/10
Our property was collected and delivered as agreed

Service	2/10
The staff were presentable punctual and polite

Value	4/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move to rental accommodation and a 1/3 of contents into storage then move back after approximately 1 year.

"The experience was poor.
Several drawers of belongings were left behind in the kitchen and a fitted wardrobe.
A picture was broken
The paint on the stairs was chipped and scuffed.
Boxes were put into the wrong rooms even though they were labelled."

REPORT THIS REVIEW

Review 12 Aug 2024 Recommended by customer in HR8 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

They were very obliging as we had to change our moving date several times. They arrived when they said they would packed half loaded and then returned the next morning.

"The two men where very friendly, competent and hard working and the move went off very well.
Finally I had a problem with my grandfather clock but they sent somebody up as soon as I complained and it was fixed immediately. They were very efficient at all stages."

Team:
I wish I could remember them because they were very good

REPORT THIS REVIEW

Review 7 Aug 2024 Recommended by customer in NP12 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

I had forgotten how stressful moving is and nothing goes to plan. The staff at Foxes were patient and had lots of understanding. We ended up putting my stuff in storage. As yet I still haven''t moved.

"Thank you foxes for being there and making one bit of the move less painful.

I was /am moving from South Wales to East Sussex and the move will take 3 days. I'm still waiting for the delivery bit as there seems to be a problem with the solicitors and the property I am buying. Fingers crossed it will be sorted soon.

The dealing with foxes were painless. They were very understanding when we had to change the dates twice. Thank you at least one part of the move the professionals acted as if I mattered. Others in the conveyancing field would learn something from Foxes

I'm not used to being so dependent on others.
"

REPORT THIS REVIEW

Review 24 Jun 2024 Recommended by customer in BS48 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved our belongings into storage. The team were great. Super efficient but also careful. Did an excellent job. Office staff also really efficient and helpful. Would definitely recommend Fox

"Fabulous service from Fox, from Alison who came to survey the house to the team who packed us up for storage. Really efficient and quick . Took great care of everything. Couldn�t fault them. Highly recommend."

Team:
Alison in Bristol and the team who moved us came from Cwmbran. All excellent

REPORT THIS REVIEW

Review 24 Jun 2024 Recommended by customer in HR4 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move.

"The guys that came out for the removals were great! I had a meeting the morning of collection and they quietly got the house packed before I could even finish the meeting so excellent job! On the other side they were just as efficient delivery the contents."

Team:
Josh

REPORT THIS REVIEW

Review 16 May 2024 Recommended by customer in BS30 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Our furniture and effects were collected and taken into storage.

"Very efficient friendly service."

REPORT THIS REVIEW

Review 9 May 2024 Recommended by customer in Np10 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from 3 bed house to two bed flat approx distance 5 miles

"Husband and self elderly. First time move ,for me,61years.
Everyone helpful from first phone call,then visit to house to as reguirements and discuss prices etc.
Men arrived promptly on removal day. Very polite helpful and professional.
Would definitely recommend this company"

Team:
Sorry cannot remember. Date of removal was 31 st Feb 2024

REPORT THIS REVIEW

Review 8 May 2024 Recommended by customer in GL2 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The removals company arrived in force, were completely professional and worked well together to pack up my house in a safe and considered way; one of the first times in my 37 years this has happened!

"I would highly recommend this company. In my 37 years of moving houses, I have used multiple and many removals companies to get me and my family�s personal effects around the globe. Fox removals have been one of the best companies I have had the pleasure of using.

They are on time, arrive in force (not always a prerequisite!), they were smart and engaging, taking our thoughts into consideration. They worked well as a team, taking care with big ticket items when manoeuvring around the many obstacles in their way.

Their breaks were bang on time and we fed them tea/coffee which I think should be the norm.

Really good trustworthy company."

Team:
Apologies but cannot recall the lads names.

REPORT THIS REVIEW

Review 14 Feb 2024 Recommended by customer in CF5 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went very smoothly and the removal men were friendly, polite and helpful. They even put up with moving all my garden plants!

"Helpful throughout from the initial visit to the actual move."

Team:
?

REPORT THIS REVIEW

Review 7 Feb 2024 Recommended by customer in CF23 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

went great

"wonderful"

REPORT THIS REVIEW

Review 13 Sep 2023 Recommended by customer in NP18 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move from our old house into storage turned out to be a very good experience

"Kevin and Matt were very good and nothing was too much trouble and we would thoroughly recommend Fox and look forward to using them again when we move into our new house towards the end of October Excellent experience "

Team:
Matt Kevin, simeon

REPORT THIS REVIEW

Review 30 Aug 2023 Recommended by customer in Np20 business Fox Group (Moving & Storage) Ltd https://www.referenceline.com/removers_removals_companies-in-cwmbran-foxgroupmovingstorageltd-76984

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Just very professional clean efficient worked well together took les@ time than I thought

"Excellent cannot thank their team enough it was a drizzly day they put mats down to protect floor very courteous very professional worked as a team quick but careful would recommend to anyone"

Team:
Can't remember but the3 guys were excellent

REPORT THIS REVIEW

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