Kenneth Hayton Removals & Storage

Where reputations count.

Unit 2 Lochar Industrial Estate, Catherinefield Road
Dumfries
Dumfriesshire
DG1 3PJ

Removers - Removals Companies

www.kennethhaytonremovals.co.uk

Email This Business

Tel 01387 263 435

Listed under: Removers / Removal Companies

98% recommended Rating 9.7/100
256 reviews since 2006

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 256 reviews since 2006

Packing & Handling	9.6/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.5/10
The price represents value for money

Recent Reviews

" The team of two arrived on time and got stuck in straight away. They worked efficiently and swiftly - we were amazed how quickly they managed to load the lorry - we thought they would be at our house ...." more

" The quote was very reasonable. I was quoted for 8 boxes but they took absolutely everything (about 10/11 boxes and a suitcase and 2 mirrors). Staff were polite and efficient and items were delivered p...." more

" This is the second move handled by Kenneth Hayton. I cannot speak too highly of the people and their effectiveness in accomplishing the task." more

" Absolutely excellent service at both houses. Would recommend this removal firm to anybody. Very well done to all involved! 10/10" more

About Us
Information provided by the business
Legal Name: Kenneth Hayton Removals & Storage Ltd. Limited Company.

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Review 4 Oct 2021 Recommended by customer in HR5 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

5 bedroom house and outbuildings in Epsom moving into storage in Southern Scotland.

Cost: £5000

"The team of two arrived on time and got stuck in straight away. They worked efficiently and swiftly - we were amazed how quickly they managed to load the lorry - we thought they would be at our house for an overnight period but they arrived at 1130 and were out by 1630. They took enormous pains to ensure large pieces of valuable furniture were wrapped and protected.

I would unhesitatingly recommend this removals company."

Team:
Cain, Frankie and boss Kenneth Hayton

REPORT THIS REVIEW

Review 11 Sep 2015 Recommended by customer in LS2 My Age: up to 29 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Collected boxes from Jordan and delivered in Leeds.

"The quote was very reasonable. I was quoted for 8 boxes but they took absolutely everything (about 10/11 boxes and a suitcase and 2 mirrors). Staff were polite and efficient and items were delivered promptly and surely. Excellent on all fronts. Reagan.
"

REPORT THIS REVIEW

Review 4 Aug 2015 Recommended by customer in DG2 My Age: 60 - 69 My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1356

REPORT THIS REVIEW

Review 18 Jun 2015 Recommended by customer in GB6 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 22 Apr 2015 Recommended by customer in G12 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Split load, storage and move to daughters new holiday home. Beefed up delivery staff as daughter. Arrived from abroad with limited time available.

Cost: £4400

"This is the second move handled by Kenneth Hayton. I cannot speak too highly of the people and their effectiveness in accomplishing the task."

REPORT THIS REVIEW

Review 27 Jan 2015 Recommended by customer in DG1 My Age: 60 - 69 My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Transfer of piano from upstairs room in my house to another house.

Cost: £312

"Absolutely excellent service at both houses. Would recommend this removal firm to anybody. Very well done to all involved! 10/10"

REPORT THIS REVIEW

Review 26 Jan 2015 Recommended by customer in DG1 My Age: 30 - 39 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 8 Jan 2015 Recommended by customer in SY6 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Full house removal from SW Scotland to Shropshire

"professional and careful service
"

Team:
cameron, jim, adam

REPORT THIS REVIEW

Review 19 Dec 2014 Recommended by customer in NN17 My Age: 40 - 49 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Kenneth Hayton Removals packed and safely delivered the contents from our 5 bed house in Dumfriesshire to a new home in Northamptionshire. It took two lorry loads together with two trailers. For us it was a big move. Kenny and the team were absolutely first class, caring and very considerate of all of the sensitivities surrounding a move.

Cost: £3260

"Moving house is a stressful time for anyone, after 11yrs in a five bed house with four children we were no exception. Kenneth Hayton Removals could not have been any more careful, considerate or professional if they tried. Nothing was too much trouble and they kept us informed every step of the way. The team were courteous, efficient and very professional. We would not hesitate to recommend them to anybody.

A big well done and a huge thank you to Kenny and the team."

Team:
Kenny Hayton, Steve and Adan

REPORT THIS REVIEW

Review 17 Dec 2014 Recommended by customer in DG1 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From house to storage

"All staff are very professional, helpful and friendly. This is the third time we have used Haytons and would use them again.

They were very generous with boxes,wrapping paper,tape and bubble wrap."

REPORT THIS REVIEW

Review 12 Dec 2014 Recommended by customer in SP8 business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Scotland to England.

Cost: £2904

"Very helpful men who worked very hard. Excellent."

REPORT THIS REVIEW

Review 3 Dec 2014 Recommended by customer in DG11 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Cost: £432

REPORT THIS REVIEW

Review 27 Nov 2014 Recommended by customer in DG6 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Customer Review

"Excellent service."

REPORT THIS REVIEW

Review 25 Nov 2014 Recommended by customer in DG7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from a home of 29 years to storage and then on to new property a month later

Cost: £1800

"We found the staff at Hayton's both extremely helpful and friendly. They made our move - in to storage and the move from storgae to our new home so much less stressful than it might of been. The company was recommended to us by a friend who had used Hayton's for four moves - we are not planning to move again in the foreseeable future but if and when we do we will return to Hayton's."

REPORT THIS REVIEW

Review 21 Nov 2014 Recommended by customer in FK9 My Age: 60 - 69 My level of experience of similar services: Experienced I have known this business: Over 10 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Remove furniture after fire our share for six months.

Cost: £2050

"We have used Hayton on several occasion & they are always prompt & helpful."

REPORT THIS REVIEW

Review 14 Nov 2014 Recommended by customer in DG1 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving furniture etc into storage

"I was more than delighted with everything. Nothing was a bother. They made a stressful time a breeze. well done to all."

Team:
Kenny, Stevie, Jim and Adam.

REPORT THIS REVIEW

Review 6 Nov 2014 Recommended by customer in DG2 business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"I have used this company many times over the years. I like them and trust them and do not expect to be told about liabilities, claims, etc. They are very good."

REPORT THIS REVIEW

Review 31 Oct 2014 Recommended by customer in DS1 business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Smooth removal to new house, straight forward handled with ease by the men.

Cost: £372

"The four men just saw our faces and recognized the stress I think, and from then on they just put our minds at rest and we had a laugh and they just reassured us that we would be fine, and they where great courteous & friendly. We can�t praise them highly enough. A credit to your company. Office staff and warehouse staff excellent as well. Well done."

REPORT THIS REVIEW

Review 30 Oct 2014 Recommended by customer in IV30 business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Dumfries to Elgin house emptied on Thursday delivered on Friday. We packed ourselves. No breakages, 1 small scratch on piece of furniture.

Cost: £1716

"The firm did an excellent job. No breakages. Would definitely use this firm again. Staff were all very good."

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Review 18 Oct 2014 Recommended by customer in DG11 business Kenneth Hayton Removals & Storage https://www.referenceline.com/removers_removals_companies-in-dumfries-kennethhaytonremovalsstorage-13783

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved 5 miles from old address to move rural location.

Cost: £432

"The men arrived promptly pressed ahead with packing van, they were very efficient and pleasant; got held up unpacking because of time it took for money to be transfer but they took it all in there stride, all in all a good experience."

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