Nelson The Removal & Storage Company Ltd

Unit 5 Downs Way Industrial Estate, Heathhall
Dumfries
Dumfriesshire
DG1 3RS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Nelson The Removal & Storage Company Ltd 9.5/100
387 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 387 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" My move could not have been improved - all aspects. "   more
 
" 100% Satisfaction in all areas. "   more
 
" We found Steve and Kevin had the right amount of mix between professional and friendly. They packed and moved us really quickly and explained the storage process. We were lucky enough to have them ag...."   more
 
" Many thanks to you all good luck to you in the future. All best Kathleen Close With Thanks."   more
 
 
About Us


Choose a removal company that fully protects your property & possessions.

Trusted for over 35 years, Nelson Removals have helped hundreds of home owners move their belongings and business owners relocate their premises, in a safe and reliable manner.

Why take chances on moving day? You can rest easier with our trained and dependable staff.

     
Customer Reviews
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Review 25 Jan 2023
Recommended by customer in TQ1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance - Scotland to Devon.
Drive access was over and by using a smaller shuttle van. A large quantity of heavy Hi.Fi. An vinyl was moved efficiently/and without complaint! Staff friendly and accommodating. De-escalating my stress.
 
Cost: £4038

"My move could not have been improved - all aspects. "
 
 
 
 
 
 


Review 18 Nov 2022
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £4200

"100% Satisfaction in all areas. "
 
 
 
 
Team:
Jeff Graham
 
 
 


Review 16 Nov 2022
Recommended by customer in CA13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move 4 bedroom detached property in oxford and keep in storage until new property purchased
 

"We found Steve and Kevin had the right amount of mix between professional and friendly. They packed and moved us really quickly and explained the storage process.
We were lucky enough to have them again for the move to our new home. Again they were very professional and friendly. They were very quick and went over and above what we expected of them. Much tea was drunk but worth it. Thank you.
"
 
 
 
 
 
 


Review 4 Jun 2021
Recommended by customer in CA2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very well. Steve and Toby were both very helpful and they've done a grand job.
 
Cost: £17

"Many thanks to you all good luck to you in the future.
All best
Kathleen Close
With Thanks."
 
 
 
 
Team:
Steve Toby
 
 
 


Review 7 May 2021
Recommended by customer in YO15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
From Scotland to Yorkshire. The old property was down and undetaled track.
 
Cost: £1582

"Excellent service, friendly and professional."
 
 
 
 
Team:
Paul Kevin
 
 
 


Review 30 Apr 2021
Recommended by customer
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Movers arrived on time and were courteous, friendly, and efficient. Move was made with no problems and within time constraints.
 
Cost: £330

"Top job.
Would recommend the company to others."
 
 
 
 
Team:
Steve Toby Jordan
 
 
 


Review 15 Mar 2021
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Everything went smoothly. The team were helpful and obliging."
 
 
 
 
Team:
Paul Kevi
 
 
 


Review 2 Mar 2021
Recommended by customer in DG7
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Arrived on time and got started after a walk-round. Everything went smoothly until we started on the greenhouse. The cardboard had composted despite being under a "waterproof" covering.
 
Cost: £701

"Very pleasant lads, we were lucky to have good weather on the day which helped."
 
 
 
 
Team:
Paul Kevin Jordan
 
 
 


Review 6 Feb 2021
Recommended by customer in DG10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move - 3 bedroom semi-detached bungalow with garden to a very similar bigger property but within a town whole house move plus garden.
 
Cost: £701

"Jeff and Graham were very friendly and helpful throughout the move. They were professional at all times and adhered to the socially distancing rules. They were respectful of our property and worked hard to ensure the move went smoothly. In the new property, they asked where all the items should be placed and helped us rearrange the furniture in the rooms. Highly recommend."
 
 
 
 
Team:
Jeff Graham
 
 
 


Review 21 Dec 2020
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The move was the best move I have ever had.

The men were great and advice given to me on what they were going to do and in what order.

I will have great pleasure in recommending this company in the future."
 
 
 
 
Team:
Jeff Paul
 
 
 


Review 19 Dec 2020
Recommended by customer in NE47
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move covered 65 miles from Scotland to England.
 
Cost: £812

"Move went smoothly, those involved were very polite and careful as we are under COVID restrictions in Scotland and England Nelsons staff and ourselves all wore masks and socially distanced. We can't praise the company and staff involved enough they made the move as easy as possible for us."
 
 
 
 
Team:
Paul Jeff Jason
 
 
 


Review 18 Dec 2020
Recommended by customer in DG5
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £778

"Excellent service."
 
 
 
 
Team:
Paul Zander
 
 
 


Review 8 Dec 2020
Recommended by customer in DG6
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Double move from containers and a flat - 10b of steps and tight corners at both ends.
 

"Excellent move very professional and good humoured as various challenges arose."
 
 
 
 
Team:
Jeff Graham Jason
 
 
 


Review 28 Nov 2020
Recommended by customer in CA15
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move involved transporting the contents of a 4 bedroom house plus many garden pots and ornaments to a mid terraced house with two flights of stairs.
 
Cost: £1871

"I cannot recommend this company highly enough.

Every aspect of their service was first class from beginning to end. Everyone was very helpful from start to finish.

My belongings were moved with care, and arrived at my new home without damage."
 
 
 
 
Team:
Paul Kevin Jason
 
 
 


Review 15 Oct 2020
Recommended by customer in IV14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Jeff Graham
 
 
 


Review 1 Sep 2020
Recommended by customer in CA2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Great lads, really knew its to pack a van like tetris!

Jolly and happy, and work well as Adho, Quick and nothing broken, they.
 
Cost: £569

"Handled everything with care and nothing was too much bother.

Definately recommend this company to any one.

Worth every penny and service with a smile, not some it you see these days"
 
 
 
 
Team:
James Zander
 
 
 


Review 12 Aug 2020
Recommended by customer in AB34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from Derbyshire to aberdeenshire.

A particular challenge was the piano.
 
Cost: £1930

"The removal team, Paul, Jeff and Jasan were fantastic. Helpful, courteous, on time. The piano presented a challenge because it is as heavy-at great coat to the movers, the piano was moved into the new harm. Huge thanks due to them."
 
 
 
 
Team:
Paul Jeff Jason
 
 
 


Review 19 Feb 2020
Recommended by customer in MH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a bungalow to a semi-detached
 

"Jeff and Zander, excellent workers, courteous/friendly very hard workers, all items moved with great call and all arrived intact. These two are a great asset to Nelson Removal team.

Well done Jeff and Zander and thank you from Diane and Chris"
 
 
 
 
Team:
Jeff Zander
 
 
 


Review 22 Jan 2020
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Went incredibly well considering the dreadful weather both when collecting and delivering our home.
 
Cost: £1161

"James and Zander were real professionals. Always with a smile on their faces.
Really glad we chose Nelson removals! "
 
 
 
 
Team:
James Zan
 
 
 


Review 30 Dec 2019
Recommended by customer in B77
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a very rural area with challenging access. Arrival prompt, pack and transport to storage over 2x1/2 days storage 7 weeks. Delivery to midlands on 23 Dec!!
 
Cost: £3820

"The whole experience was clearly described and carried out in a pleasant and professional manner. Friendly driver and packers. Who made it easy for us to cope with. Our arranged delivery was delayed but this company kept our things in storage and then was able to deliver everything to us on 23 Dec. Because the staff were willing to put the extra hour in. Wonderful. "
 
 
 
 
Team:
Paul Jeff Zander Kevin
 
 
 

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