Nelson The Removal & Storage Company Ltd

Where reputations count.

Unit 5 Downs Way Industrial Estate, Heathhall
Dumfries
Dumfriesshire
DG1 3RS

Removers - Removals Companies

www.nelsonremovals.co.uk

Email This Business

Tel 01387 263 629

Listed under: Removers / Removal Companies

97% recommended Rating 9.5/100
395 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 395 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.4/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" Can't thank Nelson Removals enough for the way they carried out our move, from them coming out to give us a quote to the move itself. A+ service." more

" - could not fault the team - all completed with excellent patience and skill." more

" The two removers worked at a steady pace and put in a long day. The office staff were quick to respond to queries and advised me to check my contents cover before buying extra cover for the journey wh...." more

" Excellent move from start to completion. Could not fault the two lads who carried out move, a credit to their company and profession. " more

About Us
Information provided by the business
Legal Name: Nelson The Removal & Storage Company Ltd. Limited Company.

Choose a removal company that fully protects your property & possessions.

Trusted for over 35 years, Nelson Removals have helped hundreds of home owners move their belongings and business owners relocate their premises, in a safe and reliable manner.

Why take chances on moving day? You can rest easier with our trained and dependable staff.

Review 14 Nov 2023 Recommended by customer in DG2 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From start to finish everything was carried out professional. Nothing was in any way not an issue or of poor service.

"Can't thank Nelson Removals enough for the way they carried out our move, from them coming out to give us a quote to the move itself. A+ service."

REPORT THIS REVIEW

Review 2 Oct 2023 Recommended by customer in CW6 My Age: 70 + I'm: Female I have known this business: Over 10 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was very good despite a couple of hiccups with the large van being unable to enter new property because of difficult entry - not envisaged before the move but handled professionally.

Cost: £2068

"- could not fault the team
- all completed with excellent patience and skill."

REPORT THIS REVIEW

Review 4 Sep 2023 Recommended by customer in DG6 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

It was from London to Kirkwall Bright and involved 2 overnight stays for the crew. Parking no problem. Firm supplied 2x3.5 tonne ULEZ compliant vans

Cost: £2400

"The two removers worked at a steady pace and put in a long day. The office staff were quick to respond to queries and advised me to check my contents cover before buying extra cover for the journey which saved me �300. It was a long exhausting move but Nelsons were very good at keeping calm and keeping going."

REPORT THIS REVIEW

Review 25 Jul 2023 Recommended by customer in KA6 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Nothing to comment.
*Private

"Excellent move from start to completion.
Could not fault the two lads who carried out move, a credit to their company and profession. "

Team:
Graham Michael

REPORT THIS REVIEW

Review 16 May 2023 Recommended by customer in DG9 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from rural cottage up a bumpy farm track to bungalow in small town about 75 miles away.

Cost: £812

"Did quote via video which made things easier for us. I emailed and rang the office with queries and Mo and Mark were very helpful. Arrived a bit earlier than expected on the day but didnt hassle us. Very friendly team who kept cheerful throughout. We were worried that the vehicles would have trouble getting up the track but they had chosen 2 smaller vehicles with that in mind so wasnt a problem. Took care with everything and no breakages. Arrived at new property a couple of minutes before us and quickly and efficiently unloaded vans. We have moved a few times before and these removers were the best yet. Made a stressful day a lot easier, would certainly recommend and would have no problem using again."

REPORT THIS REVIEW

Review 26 Apr 2023 Recommended by customer in G12 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from Dumfries to Hyndland in Glasgow.

Cost: £1194

"The team arrived an hour earlier than expected but they were happy to wait until we were ready. After that all went smoothly. "

REPORT THIS REVIEW

Review 30 Mar 2023 Recommended by customer in DG4 My Age: 50 - 59 My level of experience of similar services: Below Average I have known this business: Under 1 year business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

All went well.

"Very nice staff all went well. "

REPORT THIS REVIEW

Review 2 Mar 2023 Recommended by customer in DG12 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving form one house to another in the same town. Couldn't believe it when Clark said we didn't need to empty drawers or wardrobes, they did everything

Cost: £587

"Really helpful very friendly and professional. Felt totally confident they were doing a good job, which they did, non-invasive and careful handling of ones possessions. "

Team:
Mark Kevi

REPORT THIS REVIEW

Review 25 Jan 2023 Recommended by customer in TQ1 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Long distance - Scotland to Devon.
Drive access was over and by using a smaller shuttle van. A large quantity of heavy Hi.Fi. An vinyl was moved efficiently/and without complaint! Staff friendly and accommodating. De-escalating my stress.

Cost: £4038

"My move could not have been improved - all aspects. "

REPORT THIS REVIEW

Review 18 Nov 2022 Recommended by customer in DG3 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: 5 - 10 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Cost: £4200

"100% Satisfaction in all areas. "

Team:
Jeff Graham

REPORT THIS REVIEW

Review 16 Nov 2022 Recommended by customer in CA13 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move 4 bedroom detached property in oxford and keep in storage until new property purchased

"We found Steve and Kevin had the right amount of mix between professional and friendly. They packed and moved us really quickly and explained the storage process.
We were lucky enough to have them again for the move to our new home. Again they were very professional and friendly. They were very quick and went over and above what we expected of them. Much tea was drunk but worth it. Thank you.
"

REPORT THIS REVIEW

Review 4 Jun 2021 Recommended by customer in CA2 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went very well. Steve and Toby were both very helpful and they've done a grand job.

Cost: £17

"Many thanks to you all good luck to you in the future.
All best
Kathleen Close
With Thanks."

Team:
Steve Toby

REPORT THIS REVIEW

Review 7 May 2021 Recommended by customer in YO15 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Scotland to Yorkshire. The old property was down and undetaled track.

Cost: £1582

"Excellent service, friendly and professional."

Team:
Paul Kevin

REPORT THIS REVIEW

Review 30 Apr 2021 Recommended by customer My Age: up to 29 I'm: Female My level of experience of similar services: Beginner I have known this business: 1 - 5 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Movers arrived on time and were courteous, friendly, and efficient. Move was made with no problems and within time constraints.

Cost: £330

"Top job.
Would recommend the company to others."

Team:
Steve Toby Jordan

REPORT THIS REVIEW

Review 15 Mar 2021 Recommended by customer in DG6 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Everything went smoothly. The team were helpful and obliging."

Team:
Paul Kevi

REPORT THIS REVIEW

Review 2 Mar 2021 Recommended by customer in DG7 My Age: 60 - 69 My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Arrived on time and got started after a walk-round. Everything went smoothly until we started on the greenhouse. The cardboard had composted despite being under a "waterproof" covering.

Cost: £701

"Very pleasant lads, we were lucky to have good weather on the day which helped."

Team:
Paul Kevin Jordan

REPORT THIS REVIEW

Review 6 Feb 2021 Recommended by customer in DG10 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Local move - 3 bedroom semi-detached bungalow with garden to a very similar bigger property but within a town whole house move plus garden.

Cost: £701

"Jeff and Graham were very friendly and helpful throughout the move. They were professional at all times and adhered to the socially distancing rules. They were respectful of our property and worked hard to ensure the move went smoothly. In the new property, they asked where all the items should be placed and helped us rearrange the furniture in the rooms. Highly recommend."

Team:
Jeff Graham

REPORT THIS REVIEW

Review 21 Dec 2020 Recommended by customer in DG1 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The move was the best move I have ever had.

The men were great and advice given to me on what they were going to do and in what order.

I will have great pleasure in recommending this company in the future."

Team:
Jeff Paul

REPORT THIS REVIEW

Review 19 Dec 2020 Recommended by customer in NE47 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move covered 65 miles from Scotland to England.

Cost: £812

"Move went smoothly, those involved were very polite and careful as we are under COVID restrictions in Scotland and England Nelsons staff and ourselves all wore masks and socially distanced. We can't praise the company and staff involved enough they made the move as easy as possible for us."

Team:
Paul Jeff Jason

REPORT THIS REVIEW

Review 18 Dec 2020 Recommended by customer in DG5 My Age: 70 + My level of experience of similar services: Average I haven't used this business before business Nelson The Removal & Storage Company Ltd https://www.referenceline.com/removers_removals_companies-in-dumfries-nelsontheremovalstoragecompanyltd-14348

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £778

"Excellent service."

Team:
Paul Zander

REPORT THIS REVIEW

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