Nelson The Removal & Storage Company Ltd

Unit 5 Downs Way Industrial Estate, Heathhall
Dumfries
Dumfriesshire
DG1 3RS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
363 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 363 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team was excellent. Introduced themselves, told me they would take all stress out of the move. Checked on any fragile items. Moved efficiently and in a friendly, hassle free way."   more
 
" Previously on 19th Aug. At the last minute I had to cancel the move scheduled for 20th Aug. The office staff were extremely supportive and understanding which gave me confidence to re book a move on 3...."   more
 
" Very professionally and courteously handled, particularly by the four who unloaded the truck at the end location. Jeff and Zander were a credit to Nelsons. "   more
 
" Paul and Zander did an excellent job. They were professional, and hardworking. Everything was carefully packed, and nothing was broken or scratched. They also did an excellent job at the other end, fi...."   more
 
About Us


Choose a removal company that fully protects your property & possessions.

Trusted for over 35 years, Nelson Removals have helped hundreds of home owners move their belongings and business owners relocate their premises, in a safe and reliable manner.

Why take chances on moving day? You can rest easier with our trained and dependable staff.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 15
best 12
better 8
boxes 13
Brilliant 18
c 21
care 15
certainly 8
cheerful 24
class 14
considerate 8
courteous 22
credit 8
Crew 15
damage 11
Delighted 8
Delivery 10
efficient 44
efficiently 13
excellent 65
extremely 17
fantastic 15
free 9
friendly 44
furniture 16
good 37
goods 9
great 18
happy 18
hard 23
help 8
helpful 84
Highly 14
impressed 9
involved 8
Jeff 8
lads 10
Nelson 17
Nelsons 13
packed 8
pleasant 23
polite 57
professional 37
recommend 36
removal 43
service 88
stressful 20
team 36
Thank 26
trouble 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Sep 2019
Recommended by customer in ML12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A relatively short and straight forward move.
 
Cost: £771

"The team was excellent. Introduced themselves, told me they would take all stress out of the move.
Checked on any fragile items. Moved efficiently and in a friendly, hassle free way."
 
 
 
 
Team:
Jeff Jordan Zander Graham
 
 
 


Review 9 Sep 2019
Recommended by customer in DG8
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move from Glenrothes to Wigtown was undertaken professionally. At all times the removal men were helpful and efficient.
 

"Previously on 19th Aug. At the last minute I had to cancel the move scheduled for 20th Aug. The office staff were extremely supportive and understanding which gave me confidence to re book a move on 30th Aug which went ahead as planned. "
 
 
 
 
Team:
Zach Jord
 
 
 


Review 25 Jul 2019
Recommended by customer in PO19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move of house contents from SW Scotland to W.Sussex.
 
Cost: £3888

"Very professionally and courteously handled, particularly by the four who unloaded the truck at the end location. Jeff and Zander were a credit to Nelsons. "
 
 
 
 
Team:
Jeff Zander
 
 
 


Review 17 Jul 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move from a remote location to a smaller bungalow in a town 200 miles distant.
 
Cost: £2700

"Paul and Zander did an excellent job. They were professional, and hardworking. Everything was carefully packed, and nothing was broken or scratched. They also did an excellent job at the other end, fitting everything on, very patiently.
Extremely reliable and I'd be happy to recommend. "
 
 
 
 
Team:
Paul Zander
 
 
 


Review 17 Jun 2019
Recommended by customer in BA6
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Dumfries and Galloway to Somerset, a long distance. We had a particularly large amount of boxes of papers and books. Our house in Scotland was down a narrow drive so all boxes and furniture were unpacked twice.
 

"Two young lads undertook the move for us. Zander and James. These people were courteous, pleasant and upbent throughout what was quite a slog with a long distance to drive and numerous boxes of books. At times they were actually jogging to keep to schedule. We were so impressed and thankful for their professionalism and friendliness. You have two fantastic employees there. "
 
 
 
 
Team:
James Zander
 
 
 


Review 10 Jun 2019
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st floor flat, narrow staircase in the Midlands to house in Scotland. Movers had difficulty getting stuff, larger furniture out of stairway. Had to be so careful at house because all newly decorated and carpeted.
 
Cost: £1939

"Jeff and Graham are such a credit to Nelson removals, such happy and pleasant people. Easy to talk to, nothing too much trouble.
All staff, office included very helpful and accommodating.
Jeff and Graham were so quick loading up the flat. It took longer to off load at the house, assembling wardrobes, rain etc. They mad sure we were happy carpets were protected property and wardrobes placed correctly in each room, no damage, mess or hassle. Wonderful. "
 
 
 
 
Team:
Jeff Graham
 
 
 


Review 2 Jun 2019
Recommended by customer in DG16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The solicitors did not release the keys for the new house until after 3pm, the removers had a long time to wait and were later than expected in beginning to unload.
 
Cost: £529

"James and Zander were pleasant, hardworking and obliging. We couldn't have wished for a better team. "
 
 
 
 
Team:
James Zander
 
 
 


Review 17 May 2019
Recommended by customer in CX12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed house to 1 bed flat on 2nd floor retirement complex.
 
Cost: £1901

"As far as we were concerned the move went well and the lads were polite and efficient. However we have been informed by the development manager that they were abusive to her when she told them twice they could not use the lift for long periods of time and prevent other residents from using it. "
 
 
 
 
Team:
James Zander Paul Zach
 
 
 


Review 8 May 2019
Recommended by customer in G46
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collect from house to storage for 2 weeks and then delivered to new house.
 
Cost: £1973

"I have been extremely impressed by the service provided by Nelson's. They have been of great help right from the outset of our planned move and could not have been were helpful. The move was carried out exactly as was planned and the guys involved in the removal were efficient, pleasant, polite "
 
 
 
 
Team:
Zach Ames Simon Jeff
 
 
 


Review 29 Apr 2019
Recommended by customer in AB43
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We are both retired, full of clutters and non sense! but the people moving us were great Dumfries to Aberdeen
 
Cost: £2560

"Helpful
Kind cheerful
Professional
friendly, polite, non-flappable
non - judgmental,
Steady punctual
reliable accurate
hardworking"
 
 
 
 
Team:
Jeff Zander Paul Zach
 
 
 


Review 5 Apr 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 storey townhouse to a second floor apartment. Lots of stairs, but not a word of complaint from Paul and James.
 
Cost: £525

"Again a fabulous service by Nelson. Professional and courteous and a company I would be happy to recommend to friends and colleagues. "
 
 
 
 
Team:
Paul James
 
 
 


Review 4 Apr 2019
Recommended by customer in CA10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full 2200 ______ move. Destination address 'ups and down'- living access upstairs, bedroom downstairs.
 
Cost: £1390

"Brilliant service from _______________ and Zandor. No issues at all, very satisfied with everything.
Many Thanks. "
 
 
 
 
Team:
Jeff Wayne Zander
 
 
 


Review 26 Mar 2019
Recommended by customer in CM3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Up lift from storage and bring to Darlington. unloaded into the appropriate rooms in my new home.
 

"Very considerate and well mannered men. Time was take to put my furniture where I wanted it.
I was very happy with their work. "
 
 
 
 
Team:
Mick Dave Raymond
 
 
 


Review 25 Mar 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £499

"Great service. "
 
 
 
 
Team:
Jeff Zach
 
 
 


Review 11 Mar 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Parking had to be on street as side with new cones, all went well.
 
Cost: £558

"Two men were very helpful and accommodating. "
 
 
 
 
Team:
James Zander
 
 
 


Review 25 Jan 2019
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team were very punctual and professional
 
Cost: £388

"Very helpful nothing we asked for was to much bother would certainly recommend this company.
Big thank you to the 2 lads who handled the removal."
 
 
 
 
Team:
Zach Zand
 
 
 


Review 3 Jan 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly from booking the move to the actual removal day. The removers turned up on time and took instruction about what would be helpful to move first.
 
Cost: £897

"The removers were very professional and used the most appropriate access for each type of goods to be moved. They managed to get some awkward furniture into the house. They were polite and pleasant transplant. "
 
 
 
 
Team:
James Kevin
 
 
 


Review 2 Dec 2018
Recommended by customer in DG11
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very accommodating, professional and friendly crew. "
 
 
 
 
Team:
Jeff Zach Wayne
 
 
 


Review 26 Nov 2018
Not Recommended by customer in NE25
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward move, but over quite a long distance. Only one bed roomed house so relatively small amount of furniture.
 
Cost: £695

"I thought that the lorry they sent was far too large for the amount of goods they were moving. This must have impacted on the cost as they were covering 120 miles in one direction, and then back again. The boys were very polite and obliging, however I have noticed some damage to some of my items.
I have also since been told by my previous neighbour that they clipped her car with the lorry while turning. This was resulted in her insurance company writing her car off, which has caused considerable distress and inconvenience to her. Again, for the amount of goods being moved, the lorry was far too large. "
 
 
 
 
Team:
Kevin Jordan
 
 
 


Review 16 Nov 2018
Recommended by customer in HD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The collection for storage went very smoothly and speedy the men were great. The delivery was very difficult 3 storey house with terrible access. The men were brilliant again, I really don't know how they did it and still kept smiling.
 
Cost: £3739

"I would certainly recommend Nelson's to anyone. They made a very stressful time go smoothly. The men are very curtious and hard working, were cheerful and thorough throughout the move. The price included a long time in storage and all packing boxes, paper and bubble wrap. "
 
 
 
 
Team:
Aul Jeff
 
 
 

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