Nelson The Removal & Storage Company Ltd

Unit 5 Downs Way Industrial Estate, Heathhall
Dumfries
Dumfriesshire
DG1 3RS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Nelson The Removal & Storage Company Ltd 9.5/100
395 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 395 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Can't thank Nelson Removals enough for the way they carried out our move, from them coming out to give us a quote to the move itself. A+ service."   more
 
" - could not fault the team - all completed with excellent patience and skill."   more
 
" The two removers worked at a steady pace and put in a long day. The office staff were quick to respond to queries and advised me to check my contents cover before buying extra cover for the journey wh...."   more
 
" Excellent move from start to completion. Could not fault the two lads who carried out move, a credit to their company and profession. "   more
 
 
About Us


Choose a removal company that fully protects your property & possessions.

Trusted for over 35 years, Nelson Removals have helped hundreds of home owners move their belongings and business owners relocate their premises, in a safe and reliable manner.

Why take chances on moving day? You can rest easier with our trained and dependable staff.

     
Customer Reviews
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Review 14 Nov 2023
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From start to finish everything was carried out professional. Nothing was in any way not an issue or of poor service.
 

"Can't thank Nelson Removals enough for the way they carried out our move, from them coming out to give us a quote to the move itself. A+ service."
 
 
 
 
 
 


Review 2 Oct 2023
Recommended by customer in CW6
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was very good despite a couple of hiccups with the large van being unable to enter new property because of difficult entry - not envisaged before the move but handled professionally.
 
Cost: £2068

"- could not fault the team
- all completed with excellent patience and skill."
 
 
 
 
 
 


Review 4 Sep 2023
Recommended by customer in DG6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was from London to Kirkwall Bright and involved 2 overnight stays for the crew. Parking no problem. Firm supplied 2x3.5 tonne ULEZ compliant vans
 
Cost: £2400

"The two removers worked at a steady pace and put in a long day. The office staff were quick to respond to queries and advised me to check my contents cover before buying extra cover for the journey which saved me 300. It was a long exhausting move but Nelsons were very good at keeping calm and keeping going."
 
 
 
 
 
 


Review 25 Jul 2023
Recommended by customer in KA6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nothing to comment.
*Private
 

"Excellent move from start to completion.
Could not fault the two lads who carried out move, a credit to their company and profession. "
 
 
 
 
Team:
Graham Michael
 
 
 


Review 16 May 2023
Recommended by customer in DG9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from rural cottage up a bumpy farm track to bungalow in small town about 75 miles away.
 
Cost: £812
 

"Did quote via video which made things easier for us. I emailed and rang the office with queries and Mo and Mark were very helpful. Arrived a bit earlier than expected on the day but didnt hassle us. Very friendly team who kept cheerful throughout. We were worried that the vehicles would have trouble getting up the track but they had chosen 2 smaller vehicles with that in mind so wasnt a problem. Took care with everything and no breakages. Arrived at new property a couple of minutes before us and quickly and efficiently unloaded vans. We have moved a few times before and these removers were the best yet. Made a stressful day a lot easier, would certainly recommend and would have no problem using again."
 
 
 
 


Review 26 Apr 2023
Recommended by customer in G12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Dumfries to Hyndland in Glasgow.
 
Cost: £1194

"The team arrived an hour earlier than expected but they were happy to wait until we were ready. After that all went smoothly. "
 
 
 
 
 
 


Review 30 Mar 2023
Recommended by customer in DG4
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went well.
 

"Very nice staff all went well. "
 
 
 
 
 
 


Review 2 Mar 2023
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving form one house to another in the same town. Couldn't believe it when Clark said we didn't need to empty drawers or wardrobes, they did everything
 
Cost: £587

"Really helpful very friendly and professional. Felt totally confident they were doing a good job, which they did, non-invasive and careful handling of ones possessions. "
 
 
 
 
Team:
Mark Kevi
 
 
 


Review 25 Jan 2023
Recommended by customer in TQ1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance - Scotland to Devon.
Drive access was over and by using a smaller shuttle van. A large quantity of heavy Hi.Fi. An vinyl was moved efficiently/and without complaint! Staff friendly and accommodating. De-escalating my stress.
 
Cost: £4038

"My move could not have been improved - all aspects. "
 
 
 
 
 
 


Review 18 Nov 2022
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £4200

"100% Satisfaction in all areas. "
 
 
 
 
Team:
Jeff Graham
 
 
 


Review 16 Nov 2022
Recommended by customer in CA13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move 4 bedroom detached property in oxford and keep in storage until new property purchased
 

"We found Steve and Kevin had the right amount of mix between professional and friendly. They packed and moved us really quickly and explained the storage process.
We were lucky enough to have them again for the move to our new home. Again they were very professional and friendly. They were very quick and went over and above what we expected of them. Much tea was drunk but worth it. Thank you.
"
 
 
 
 
 
 


Review 4 Jun 2021
Recommended by customer in CA2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very well. Steve and Toby were both very helpful and they've done a grand job.
 
Cost: £17

"Many thanks to you all good luck to you in the future.
All best
Kathleen Close
With Thanks."
 
 
 
 
Team:
Steve Toby
 
 
 


Review 7 May 2021
Recommended by customer in YO15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
From Scotland to Yorkshire. The old property was down and undetaled track.
 
Cost: £1582

"Excellent service, friendly and professional."
 
 
 
 
Team:
Paul Kevin
 
 
 


Review 30 Apr 2021
Recommended by customer
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Movers arrived on time and were courteous, friendly, and efficient. Move was made with no problems and within time constraints.
 
Cost: £330

"Top job.
Would recommend the company to others."
 
 
 
 
Team:
Steve Toby Jordan
 
 
 


Review 15 Mar 2021
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Everything went smoothly. The team were helpful and obliging."
 
 
 
 
Team:
Paul Kevi
 
 
 


Review 2 Mar 2021
Recommended by customer in DG7
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Arrived on time and got started after a walk-round. Everything went smoothly until we started on the greenhouse. The cardboard had composted despite being under a "waterproof" covering.
 
Cost: £701

"Very pleasant lads, we were lucky to have good weather on the day which helped."
 
 
 
 
Team:
Paul Kevin Jordan
 
 
 


Review 6 Feb 2021
Recommended by customer in DG10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move - 3 bedroom semi-detached bungalow with garden to a very similar bigger property but within a town whole house move plus garden.
 
Cost: £701

"Jeff and Graham were very friendly and helpful throughout the move. They were professional at all times and adhered to the socially distancing rules. They were respectful of our property and worked hard to ensure the move went smoothly. In the new property, they asked where all the items should be placed and helped us rearrange the furniture in the rooms. Highly recommend."
 
 
 
 
Team:
Jeff Graham
 
 
 


Review 21 Dec 2020
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The move was the best move I have ever had.

The men were great and advice given to me on what they were going to do and in what order.

I will have great pleasure in recommending this company in the future."
 
 
 
 
Team:
Jeff Paul
 
 
 


Review 19 Dec 2020
Recommended by customer in NE47
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move covered 65 miles from Scotland to England.
 
Cost: £812

"Move went smoothly, those involved were very polite and careful as we are under COVID restrictions in Scotland and England Nelsons staff and ourselves all wore masks and socially distanced. We can't praise the company and staff involved enough they made the move as easy as possible for us."
 
 
 
 
Team:
Paul Jeff Jason
 
 
 


Review 18 Dec 2020
Recommended by customer in DG5
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £778

"Excellent service."
 
 
 
 
Team:
Paul Zander
 
 
 

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