Nelson The Removal & Storage Company Ltd

Unit 5 Downs Way Industrial Estate, Heathhall
Dumfries
Dumfriesshire
DG1 3RS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Nelson The Removal & Storage Company Ltd 9.5/100
402 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 402 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" The initial phone call was dealt with in a friendly and efficient manner and very quickly followed up with an email giving a date for assessment of my household goods. I was given a quote which I was...."   more
 
" Challenge of moving large cupboard out of basement dealt with very calmly! team very personable and professional, allaying any concerns about the job. All dealt with very efficiently "   more
 
" Move was efficient. Office staff were helpful and understanding. Removal stuff were nice and careful with my belongings service was great. I actually enjoyed my move with minimal stress. "   more
 
" The team are a credit to the company. Polite and professional. I accidently left a box in storage that contained a few items that I relaised I was missing so they went to the effort of brining the box...."   more
 
About Us

Choose a removal company that fully protects your property & possessions.

Trusted for over 35 years, Nelson Removals have helped hundreds of home owners move their belongings and business owners relocate their premises, in a safe and reliable manner.

Why take chances on moving day? You can rest easier with our trained and dependable staff.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
 
Advance Payment Guarantee: 100%
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 19
best 15
boxes 13
Brilliant 18
c 21
care 18
careful 9
certainly 9
cheerful 25
class 15
considerate 9
courteous 23
credit 10
crew 15
Damage 12
delivery 11
efficient 46
efficiently 17
excellent 71
extremely 17
Fantastic 16
free 9
friendly 51
furniture 17
good 43
goods 10
great 23
happy 20
hard 25
helpful 92
highly 16
impressed 9
involved 9
Jeff 11
lads 13
Nelson 20
Nelsons 17
pleasant 27
Polite 61
professional 47
quickly 17
really 17
recommend 44
removal 46
service 96
stressful 21
team 44
Thank 31
thanks 17
trouble 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Jan 2026
Recommended by customer in HS2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nelson Removals did an excellent job of taking my furniture a long distance, dealing professionally with the vagaries of Scottish ferries and Scottish weather. The communication from them was very clear and timetables were adhered to. The men who arrived to pick up the furniture were very friendly, arriving punctually and dealing with the removal of goods in a respectful and efficient manner.

"The initial phone call was dealt with in a friendly and efficient manner and very quickly followed up with an email giving a date for assessment of my household goods. I was given a quote which I was happy with and a subsequent phone call outlined the procedure that I should follow once I had a date for moving. Everything that was arranged actually did happen on time.

The transfer of goods should have gone smoothly but there was a hiccup at the ferry terminal that caused a great inconvenience to the men and a longer than anticipated journey back south. They didn't complain to the customer but who could have blamed them if they had! I don't recall the names of the men delivering the goods but I hope they had an uneventful journey back to base and thank them for their service.

Thank you to Morag for manning the phone calls in such a friendly and professional manner and following up phone calls so quickly with an email and also to Mark for his helpfulness beyond what was required of him.

"
 
 
 
 

Review 18 Nov 2024
Recommended by customer in CA6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Drew Pattie Steven Robins
 
 
 

Review 19 Jul 2024
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Glasgow to Kirkandrow, limited parking in both location, full contents of house and gardening tools, plants and logs. Team had to cope with torrential rain showers
 

"Challenge of moving large cupboard out of basement dealt with very calmly! team very personable and professional, allaying any concerns about the job. All dealt with very efficiently "
 
 
 
 
Team:
Jeff Scott Mikey
 
 
 

Review 27 Jun 2024
Recommended by customer in CA2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from big house to small house. Move from was a narrow road, so they used small vehicles. Moving out day before was ideal with mopup on completion day.
 

"Move was efficient. Office staff were helpful and understanding. Removal stuff were nice and careful with my belongings service was great. I actually enjoyed my move with minimal stress. "
 
 
 
 
 
 

Review 27 Jun 2024
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Belongings taken into storage for approx 2months and then re-delivered into rental property.
 

"The team are a credit to the company. Polite and professional. I accidently left a box in storage that contained a few items that I relaised I was missing so they went to the effort of brining the box to me. It was much appreciated. Its the small things like this that for remember. Top team. "
 
 
 
 
 
 

Review 31 May 2024
Recommended by customer in HD4
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 9 Feb 2024
Recommended by customer in DL13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From a park home to a 2 bed terraced cottage - 2 hours and 80 miles away.
 

"Both movers were punctual, polite and superb workers. They packed carefully but efficiently and the whole process was completed without a hitch, despite the adverse weather conditions. Would thoroughly recommend."
 
 
 
 
Team:
Scott
 
 
 

Review 14 Nov 2023
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From start to finish everything was carried out professional. Nothing was in any way not an issue or of poor service.
 

"Can't thank Nelson Removals enough for the way they carried out our move, from them coming out to give us a quote to the move itself. A+ service."
 
 
 
 
 
 

Review 2 Oct 2023
Recommended by customer in CW6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was very good despite a couple of hiccups with the large van being unable to enter new property because of difficult entry - not envisaged before the move but handled professionally.
 

"- could not fault the team
- all completed with excellent patience and skill."
 
 
 
 
 
 

Review 4 Sep 2023
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was from London to Kirkwall Bright and involved 2 overnight stays for the crew. Parking no problem. Firm supplied 2x3.5 tonne ULEZ compliant vans
 

"The two removers worked at a steady pace and put in a long day. The office staff were quick to respond to queries and advised me to check my contents cover before buying extra cover for the journey which saved me £300. It was a long exhausting move but Nelsons were very good at keeping calm and keeping going."
 
 
 
 
 
 

Review 25 Jul 2023
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nothing to comment.
*Private
 

"Excellent move from start to completion.
Could not fault the two lads who carried out move, a credit to their company and profession. "
 
 
 
 
Team:
Graham Michael
 
 
 

Review 16 May 2023
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from rural cottage up a bumpy farm track to bungalow in small town about 75 miles away.

"Did quote via video which made things easier for us. I emailed and rang the office with queries and Mo and Mark were very helpful. Arrived a bit earlier than expected on the day but didnt hassle us. Very friendly team who kept cheerful throughout. We were worried that the vehicles would have trouble getting up the track but they had chosen 2 smaller vehicles with that in mind so wasnt a problem. Took care with everything and no breakages. Arrived at new property a couple of minutes before us and quickly and efficiently unloaded vans. We have moved a few times before and these removers were the best yet. Made a stressful day a lot easier, would certainly recommend and would have no problem using again."
 
 
 
 

Review 26 Apr 2023
Recommended by customer in G12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Dumfries to Hyndland in Glasgow.
 

"The team arrived an hour earlier than expected but they were happy to wait until we were ready. After that all went smoothly. "
 
 
 
 
 
 

Review 30 Mar 2023
Recommended by customer in DG4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All went well.
 

"Very nice staff all went well. "
 
 
 
 
 
 

Review 2 Mar 2023
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving form one house to another in the same town. Couldn't believe it when Clark said we didn't need to empty drawers or wardrobes, they did everything
 

"Really helpful very friendly and professional. Felt totally confident they were doing a good job, which they did, non-invasive and careful handling of ones possessions. "
 
 
 
 
Team:
Mark Kevi
 
 
 

Review 25 Jan 2023
Recommended by customer in TQ1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long distance - Scotland to Devon.
Drive access was over and by using a smaller shuttle van. A large quantity of heavy Hi.Fi. An vinyl was moved efficiently/and without complaint! Staff friendly and accommodating. De-escalating my stress.
 

"My move could not have been improved - all aspects. "
 
 
 
 
 
 

Review 18 Nov 2022
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"100% Satisfaction in all areas. "
 
 
 
 
Team:
Jeff Graham
 
 
 

Review 16 Nov 2022
Recommended by customer in CA13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move 4 bedroom detached property in oxford and keep in storage until new property purchased
 

"We found Steve and Kevin had the right amount of mix between professional and friendly. They packed and moved us really quickly and explained the storage process.
We were lucky enough to have them again for the move to our new home. Again they were very professional and friendly. They were very quick and went over and above what we expected of them. Much tea was drunk but worth it. Thank you.
"
 
 
 
 
 
 

Review 4 Jun 2021
Recommended by customer in CA2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very well. Steve and Toby were both very helpful and they've done a grand job.
 

"Many thanks to you all good luck to you in the future.
All best
Kathleen Close
With Thanks."
 
 
 
 
Team:
Steve Toby
 
 
 

Review 7 May 2021
Recommended by customer in YO15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
From Scotland to Yorkshire. The old property was down and undetaled track.
 

"Excellent service, friendly and professional."
 
 
 
 
Team:
Paul Kevin
 
 
 
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