DRS Moving & Storage Limited

Block 2, Unit 1 Pearce Avenue, West Pitkerro Industrial Estate
Dundee
Tayside
DD5 3RX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
99 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 99 reviews since 2014
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" While I’m never moving again(!) if I had to, I would use this company every time. They’re professional, thorough and very careful. Excellent service from the whole team - from quote through to mov...."   more
 
" This was the 2nd time we have usdd DRS. Both times we have experienced brilliant service at a fair price. The DRS team are very polite, helpful and respectful. The office side were great at communicat...."   more
 
" We contacted three different moving companies, and DRS was the most thorough. All companies gave a quote, but only DRS came to our house and did a thorough inspection and had a quote based on all aspe...."   more
 
" Very approachable, arrived for survey on time arrived for move on time process and order of works detailed. No nonsense just got job done.S"   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actual 2
arrived 3
aspects 2
belongings 2
better 2
boxes 2
brilliant 3
careful 4
class 4
companies 2
courteous 4
definately 2
definitely 2
delivery 2
detailed 2
DRS 8
easy 2
efficient 8
efficiently 4
Excellent 10
experienced 2
extremely 5
Fantastic 4
fast 2
fault 2
finish 2
free 2
friendly 9
friends 2
furniture 2
generally 2
good 7
great 9
guys 9
happy 8
hard 5
help 2
helpful 16
impressed 2
informed 2
late 2
polite 6
professional 9
really 4
recommend 9
removal 12
service 25
team 10
thank 8
Thanks 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  


Review 15 May 2019
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from semi-detached bungalow to detached house.
 
Cost: £600
 

"While I’m never moving again(!) if I had to, I would use this company every time. They’re professional, thorough and very careful.

Excellent service from the whole team - from quote through to move day."
 
 
 
 


Review 2 May 2019
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Typical family home move. All the usual furniture, fragile items and possessions.
 
Cost: £685
 

"This was the 2nd time we have usdd DRS. Both times we have experienced brilliant service at a fair price. The DRS team are very polite, helpful and respectful. The office side were great at communicating with us and arranging some packing boxes and tape. The removal guys themselves were very hard working, friendly and careful. We did not have one single breakage or scratch on furniture and the guys were great at getting items in and out of rooms without famaging walls etc. Moving is generally cosidered as a stressful event but DRS made the physical moving part so easy and stress free. We cannot praise them enough and we would thoroughly recommend DRS to anyone who is moving. 10 out of 10 from us!"
 
 
 
 


Review 10 Apr 2019
Recommended by customer in t12p
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was from Perthshire to Cork
 
Cost: £4000
 

"We contacted three different moving companies, and DRS was the most thorough. All companies gave a quote, but only DRS came to our house and did a thorough inspection and had a quote based on all aspects of the move. This impressed me the most. The details of the move were explained, as we moved overseas and had some arrangements to collect the keys on the other side the team were able to facilitate all aspects of the move. From letting us plan what ferry to get, to giving us the time to collect keys the next day. DRS did a part load service, so non-essential items were packed 2 days before departure and then essentials were packed the day of departure. This helped us prepare and we had a better idea of the amount of time needed to get to the ferry. The team were great, initially a 2 man operation but additional colleagues were called in to help with the part load. The unloading on the other side was seemless. We have nothing but praise and appreciation for the work and service. It significantly reduced the stress of moving knowing that we were in such good hands.

DRS were recommended to me by a colleague that moved to Germany and I would do the same for any colleague needing to avail of their services.
"
 
 
 
 


Review 5 Mar 2019
Recommended by customer in DD2

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was without any problems we could not fault the men and they were more than accommodating when asked to do specific things, they were mannerable and polite and worked like trojans a testimont to your company.

"Very approachable, arrived for survey on time arrived for move on time process and order of works detailed. No nonsense just got job done.S"
 
 
Team:
Scott and his team
 
 
 


Review 15 Jan 2019
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A full house move, 5 bedroom, double garage and lots of garden stuff!

"I would highly recommend the company, the guys arrived on time and worked at a great pace throughout the day. They constantly checked I was happy with the way the move was progressing and kept me informed all the way.
The offload of the lorries was done seamlessly with nothing being too much of a bother.
At the end of the move they checked once more that I was happy with everything throughout the day and if there was anymore they could do."
 
 
Team:
So sorry, there was so much going on I cannot remember the guys names BUT each one of them were really helpful, professional and accommodating
 
 
 


Review 17 Apr 2018
Recommended by customer in Dd68
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from large 5 bed Victorian first floor flat to 2 bedroom bungalow

"The office staff and removal men were very helpful in every respect My only comment would be that it would be less work for your clients unpacking the boxes if less paper was used when you do the packing espescially on trivial items eg egg timers but maybe other clients may disagree and would prefer this level of service"
 
 
 
 


Review 9 Apr 2018
Recommended by customer in DD1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved offices which were in close proximity to one another.

"We moved office on a Saturday and we were looked after from the initial booking right the way through to the actual moving day. On the day of the move the guys were very helpful and made the transition between the two offices effortlessly."
 
 
Team:
Scott
 
 
 


Review 2 Apr 2018
Recommended by customer in Dd5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Couldn't thank your company/staff enough. Two gentlmen that we had were polite, professional and very hard-working. Made what could have been a stressful time for us run very smoothly. Will and have recommended this company to friends and would definitely use them again.
"
 
 
 
 


Review 6 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Brilliant Remval Team & Adminastration team"
 
 
 
 


Review 7 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 7 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent service, very polite guys. Will use you again in March 2017."
 
 
 
 


Review 24 May 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 24 May 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"The guys were great, the man who surveyed our requirements was very polite , professional and made us aware of all the small print, legal aspects etc. The removal guys were very polite worked extremely hard, the whole experience was the best we have experienced in recent years. We have moved 4 times in the past 4 years, these guys were the best, many thanks!"
 
 
 
 


Review 15 May 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Brilliant. A completely stress free move. Thank you."
 
 
 
 


Review 13 May 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 13 May 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Everything was completed very efficiently and the removal team were extremely helpful and friendly. I would have no hesitation in recommending DRS to my family and friends."
 
 
 
 


Review 13 May 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Martin and the team could not do enough to assist. Nothing was too much of an issue and we had many items to move especially garden items. It was a magnificent team effort."
 
 
 
 


Review 17 Mar 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 16 Mar 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 16 Mar 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 

Back to top

» 5 4 3 2 1