White & Co plc

Where reputations count.

Pitreavie Crescent, Pitreavie Business Park, Queensferry Road
Dunfermline
Fife
KY11 8UT

Removers - Removals Companies

www.whiteandcompany.co.uk

Email This Business

Tel 01383 721 697

Listed under: Removers / Removal Companies

98% recommended Rating 9.4/100
211 reviews since 2009

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 211 reviews since 2009

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.2/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" Friendly Careful Efficient." more

" The removers were excellent, very mannerly, and courteous. Could not do enough for us at our age. Highly professional." more

" A very good move not all packaging picked up" more

" Great service and work rate from this company. We felt the price was very good and we were keen to use a local family company. Would recommend and use again if required a removal company. First clas...." more

About Us
Information provided by the business
Legal Name: White & Co Plc. Public Limited Company.

Review 28 Oct 2022 Recommended by customer in KY13 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved a piano carefully and skillfully.

"Friendly
Careful
Efficient."

Team:
Alec Leo Travis

REPORT THIS REVIEW

Review 11 Jul 2022 Recommended by customer in G13 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Sale did not settle on time the removers were very understanding and arranged for our furniture to be stored. They then delivered it five days later with an excellent work ethic.

"The removers were excellent, very mannerly, and courteous. Could not do enough for us at our age. Highly professional."

Team:
Connor Lee Keir

REPORT THIS REVIEW

Review 10 Jun 2022 Recommended by customer in TQ3 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Four-day removal
Two days pack
One day track, deliver and unpack

"A very good move not all packaging picked up"

Team:
Andrew

REPORT THIS REVIEW

Review 23 May 2022 Recommended by customer in KY11 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Moving from a bungalow to an apartment, 2nd floor, four sets of stairs.
We were not in possession of the keys until after 3pm.

"Great service and work rate from this company. We felt the price was very good and we were keen to use a local family company. Would recommend and use again if required a removal company.
First class service and nothing was a bother!"

REPORT THIS REVIEW

Review 19 Apr 2022 Recommended by customer in IV30 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3-storey bouse to a bungalow!
Moved out Friday, stored until Tuesday then delivered 180 miles away.

"Very efficient and courteous staff. Most of my packing I had done, but what left was dealt with easily.
Knew Whites by reputation, but would definitely recommend you to any others
"

Team:
Andrew

REPORT THIS REVIEW

Review 24 Jun 2020 Recommended by customer in KY12 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Customer Review

My move was mainly large potted trees and outdoor furniture.

"I found the company easy to deal with, friendly , efficient and would use them again . The moving team was friendly, just got on with the job and worked hard."

REPORT THIS REVIEW

Review 13 Apr 2020 Recommended by customer in PH26 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Piano moved well and quickly at destination address.

". Very polite and helpful.
. Third time using White & Co. and very good as usual"

Team:
Charles Brendon

REPORT THIS REVIEW

Review 2 Apr 2020 Recommended by customer in KY8 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Only challenge on the 8 mile 2 days move was the curfew bright about by covid 19.

"A very friendly, efficient and courteous team"

Team:
Charles Alex Andy

REPORT THIS REVIEW

Review 20 Mar 2020 Recommended by customer in SO22 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Hi, was moving from Glasgow to Winchester. From 3 bedroom house with two bathrooms, dining room and living room and garage.

"Good day, I have used Whites, when moving from Southampton/London to Glasgow. Now that I am moving down South to Winchester again, I have used their services again. I have asked three companies for quotes for move. Whites and another comapny had similar costs while the third company was about 1000� more expensive. I arranged for survey and after few days have received the quote. After around 45 days I agrred move day with Whites and aloso delivery date aswell. Guys came around 0945 in the morning and started packing and storing in the truck. They have finished areound 1830. For delivery at new property they turned up around 0930 and completed by 1600. Guys were very polite and helpful. No items were damaged in transport and everything was packed well.
Happy that I have used them and will use them if required in future as well."

Team:
Scott, Liz

REPORT THIS REVIEW

Review 16 Mar 2020 Recommended by customer in Ky85 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	7/10
The price represents value for money

Show All

Customer Review

Everything went smoothly. The guys that were here were very helpful. The guys had one tricky item to try get out the house and they did a great job.

"We were nervous about what was involved in moving house but the guys to that away from us by doing a fantastic job."

REPORT THIS REVIEW

Review 4 Mar 2020 Recommended by customer in EH30 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Downsizing and moving from the country into town

"Very good, professional, helpful, courteous and flexible. Made the whole experience much less stressful than expected. Really good to work with and would thoroughly recommend them. They had a 'can do' attitude from start to finish and we felt totally safe in their hands."

Team:
Andy Newman, Ryan Henderson

REPORT THIS REVIEW

Review 19 Feb 2020 Recommended by customer in EH30 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

5 bed to 3 bed "downsize" removal

"Very flexible and helpful and productive and trustworthy

Highly recommend!"

Team:
Andy Newman Ryan Henderso

REPORT THIS REVIEW

Review 17 Feb 2020 Recommended by customer in BT9 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

Personal house removal from Scotland PH7 3EG to belfast BT 9

"High quantity removers who produced a very good service.
Perhaps packing of pictures could be improved with wire padding protection.
Staff were good guys!"

Team:
Andy Pete

REPORT THIS REVIEW

Review 27 Dec 2019 Recommended by customer in FK11 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from central Scotland to Southern England. Move involved a motorbike.

Team:
Andrew

REPORT THIS REVIEW

Review 11 Dec 2019 Recommended by customer in KY59 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Full house packaging removal and delivery.

"Very helpful and fabulous guys"

Team:
Charles, Chris & Max

REPORT THIS REVIEW

Review 10 Dec 2019 Recommended by customer in DT7 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Taken out of storage (3 months) and delivered to new address in Dorset

"This is a very experienced storage and removals and staff knowledge and operation reflects this.
Easy to contact made the whole process very easy for me
They moved me from London to Dundee 3 years ago... Excellent Henye used them for this relocation from Dundee to Dorset. "

Team:
Andrew

REPORT THIS REVIEW

Review 25 Nov 2019 Recommended by customer in FK10 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Andy Chris Alex

REPORT THIS REVIEW

Review 15 Nov 2019 Recommended by customer in CF62 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Removal including delivery of contents from storage.
Limited space in originating location made it more challenging.

Team:
Simon Paul

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Review 6 Nov 2019 Recommended by customer in EH3 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

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Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved between third floor flats.

"Really helpful firm, great team making the move, very hard working and respectful staff. Couldn�t ask for more."

Team:
Chris Buchan and team

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Review 7 Oct 2019 Recommended by customer in KY11 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-dunfermline-whitecoplc-15319

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Charles

REPORT THIS REVIEW

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