Martell's International Removers

Where reputations count.

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

Removers - Removals Companies

www.martellsremovals.co.uk

Email This Business

Tel 01342 321 303

Listed under: Removers / Removal Companies

95% recommended Rating 9.5/100
414 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 414 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.6/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	9.3/10
The price represents value for money

Recent Reviews

" The move went really smoothly and efficiently and the all staff involved were extremely helpful, caring and professional and the whole process was faultless from start to finish. " more

" Martell's were excellent from the initial contact through to the person visiting to provide the quotation. The liaison person in the office was super and very helpful. The team who took the items in...." more

" From the initial quote through to the final delivery, everything went very smoothly and as expected. Adam kept in touch and answered all queries promptly and efficiently. Mark and Jensen packed and re...." more

" Very happy with Martells. Haven't moved for 26 years and felt a bit unsure of myself.This company made me feel that I was in capable hands. They talked me through everything from my initial contact w...." more

About Us
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Legal Name: Martell's International Removers.

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Review 15 Sep 2025 Recommended by customer in SM1 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from a two bedroom upper maisonette to a one bedroom second floor apartment both accessed by stairs. The maisonette stairs were particularly steep hence why I was moving which the removal men really managed well when moving all my items and furniture.

"The move went really smoothly and efficiently and the all staff involved were extremely helpful, caring and professional and the whole process was faultless from start to finish.
"

Team:
Both the guys who did my move were exceptional.

REPORT THIS REVIEW

Review 9 Sep 2025 Recommended by customer in GL12 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

4 bed detached house in Surrey moving to a similar property with a barn in Glocs. Objects moved included a pottery kiln and many personal effects. Because of problems with the chain we had to go into storage which turned out to be a couple of weeks only. This was not an issue.

"Martell's were excellent from the initial contact through to the person visiting to provide the quotation. The liaison person in the office was super and very helpful.
The team who took the items into storage were very good. They were careful and polite. I can't think how they could have improved.
The delivery team (of 2) worked like Trojans. They had a huge amount to move into a variety of rooms and also a barn. They were very helpful, checked if they were uncertain where items went, and moved a few where we changed our minds. They were polite and good company to work with.
If I was to move again then I would select Martell's without question."

Team:
My bad, I can only remember Oscar on the delivery and Carole Charman in the office.

REPORT THIS REVIEW

Review 2 Sep 2025 Recommended by customer in TN31 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from Dormansland to Rye to downsize

"From the initial quote through to the final delivery, everything went very smoothly and as expected. Adam kept in touch and answered all queries promptly and efficiently. Mark and Jensen packed and removed all items from one house to the other. Mark and Jensen were always polite, friendly and arrived promptly. Nothing was too much trouble for them and they always checked with us if any query arose.They were both professional at all times and worked so hard to pack everything up and then unpack at our new property. We would thoroughly recommend Martells and hope you get Mark and Jensen for your removal!"

Team:
Adam, Mark and Jensen

REPORT THIS REVIEW

Review 27 Aug 2025 Recommended by customer in RH6 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from a difficult 4-5 bedroom multi level house to a smaller 3 bedroom easy access house.

"Very happy with Martells. Haven't moved for 26 years and felt a bit unsure of myself.This company made me feel that I was in capable hands. They talked me through everything from my initial contact with their office to the final day of the move. Plenty of common sense tips from the office and on the day they came to quote. It was a difficult house to empty,lots of different levels and stairs,but the team dealt with it all with good humour and made things a lot less stressful. Wouldn't hesitate to recommend them to friends and family."

REPORT THIS REVIEW

Review 15 Aug 2025 Recommended by customer in RH15 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went remarkably well with just 3 personnel doing the work and to our amazement nothing broken or damaged. The price was competitive and that''s why we chose them.

"There is nothing to add but to say 3 very nice people doing a hard day's work without complaint.

We kept them happy with tea / coffee and biscuits."

Team:
Sorry can't remember due to my illness

REPORT THIS REVIEW

Review 13 Aug 2025 Recommended by customer in LN8 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Millfield Close

"The estimator had a clear understanding of how to price the job and to evaluate the vehicles etc required. The team that did the packing and the actual move were exemplary and went out of their way to ensure what is a stressful time was made as easy as possible."

Team:
Mark, Jensen,Jamie and Connor

REPORT THIS REVIEW

Review 13 Aug 2025 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from a large barn property to a two bedroom apartment in a retirement property five minutes away.

"From initial inquiry to the final move Martell's were spot on. The crew on the move day were great and couldn't have been more helpful and accommodating. We would definitely recommend and use again should the need arise."

REPORT THIS REVIEW

Review 4 Aug 2025 Recommended by customer in TN7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We downsized from a large house to a much smaller one! It was quite a task but Martells were helpful from the beginning. We had a lot to get rid of, charity shops, action house and other places but I still left things for the tip.

" Martells have large trucks that take things to the tip, which meant no skips in our drive, things were taken away immediately.
The men were friendly and worked fast, nothing was too much trouble for them. I was impressed and grateful for their help.
I recommend Martells and would definitely use them again - although, hopefully, not for a while!"

Team:
Edward, Adam, Connor. Paul, Freddie, Oscar, Toby, Mark

REPORT THIS REVIEW

Review 3 Jul 2025 Recommended by customer in KT18 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved house into storage all went well including the packing. Crew were very efficient. Moved from storage into new home once again very professional crew and good service.

"Very helpful making it as stress free as possible"

REPORT THIS REVIEW

Review 3 Jul 2025 Recommended by customer in RH1 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Some boxes, pictures, shed contents and garden furniture were loaded onto the van then offloaded into a shipping container

"Mark and Terry were polite and helpful at all times. They worked very hard to load up despite the temperature being 29 degrees! They were on time to meet at the shipping container depot and unloaded in short time.
All round prompt and efficient service from the original inspection to the final offload."

Team:
Edward, Mark and Terry

REPORT THIS REVIEW

Review 2 Jul 2025 Recommended by customer in Rh8 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

It was an easy move from our previous address to another 5mins drive away. We also had access to the new property a couple days before completion so were able to get most of the packing / loading done a day early. We had option B where breakables were packed.

"We were so impressed with the service from start to finish.
With moving being very stressful, you provided clear, helpful advice, box�s were delivered and the movers were really nice and professional. We hadn�t had the need to use removers before so we�re a little unsure of the logistics, what and how to pack etc but you provided advice."

Team:
I can only remember Jenson who was lovely

REPORT THIS REVIEW

Review 15 Jun 2025 Recommended by customer in Rh15 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move was from the second floor to a ground floor flat. I packed everything up.

"The move went swiftly and efficiently. Furniture was moved and placed appropriately in the new flat. The boxes were placed in small groups for ease of getting to a particular box. The removers responded to requests immediately and were friendly and relaxed which helped with the stress levels.

Two lovely lads who were helpful and just got on and did the job. Very pleased that I used Martell�s for the move."

REPORT THIS REVIEW

Review 11 May 2025 Recommended by customer in PE7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from Crowborough in Sussex to Peterborough in Cambridgeshire over a 3 day period.

"We had previously used Martells to move from East Grinstead to Crowborough 11 years ago and were very happy with that so decided to use them again for our current move. The estimator was very thorough and explained everything that would be involved in the move including the time frame and the order of van loading etc. We had to change our projected moving date on several occasions due to our house sale being altered numerous times. Each time this happened Martells were able to accommodate the new dates. Even before a final completion date was agreed they supplied packing boxes, tape and wrapping paper all included in the quoted price. On the actual moving dates the van and 2 Martell employees arrived dead on the time agreed. Frankie and Mark then proceeded to load the van with impressive speed and efficiency, returning the next day to complete the loading as had previously been agreed. We had a slight delaying in being able to reach the new property in Peterborough but found that Frankie and Mark had sensibly manoeuvred the van onto the drive of the property to allow the unloading to take place through the rear doors of the property, which gave better access to the ground floor rooms. They managed to unload a substantial part of the van before finishing for the day. They then returned the following morning exactly at the time agreed and completed the unloading and had all our goods inside the property in all the right rooms. Nothing was too much trouble for them, even when we asked for a sofa bed to be moved from first one room then into different room, only to find we actually preferred it in the original room! From start to finish all the Martells staff were helpful and efficient, so our thanks to Ed, Gorgia, Frankie and Mark for making the move as stress-free as possible."

Team:
Edward, Gorgia, Frankie and Mark.

REPORT THIS REVIEW

Review 14 Apr 2025 Recommended by customer in RH8 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from a large house with outbuildings to a suburban house in a nearby town

"The entire move was handled with the utmost care and efficiency.
The office staff we friendly and helpful.
The removal team packed everything with exceptional care. They were wonderful to deal with. They were uncomplaining in having to move large items upstairs and happily moved items for us as we settled in.
This is the second time that Martells have moved us over the years and we would certainly use them again if the occasion arose."

Team:
cannot recall

REPORT THIS REVIEW

Review 4 Apr 2025 Recommended by customer in GU7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

International move from Godalming, Surrey UK, to Rheinbreitbach, Bonn Germany. Private removals van with packing, loading, storing, transport, immigration clearance and unloading to desired rooms at destination.

"Martell's were prompt, responsive and easy to work with. They explained options available for the move, provided a quote from a virtual tour and ammended the offer following discussions on the best options to move our goods. They were knowledgeable about immigration and border control and Brexit implications. The team were prompt, tidy, worked carefully and made minimal fuss both at source and destination. Goods were stored until ready for receipt and arrived stacked and organised in containers. Would definitely recommend Martell's for any international removals."

REPORT THIS REVIEW

Review 31 Mar 2025 Recommended by customer in RH16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from 1 bed flat with garden to 2 bed bungalow with garage.

"This is the second time I�ve used Martells had a really good experience both times. Two guys and two vans all day , very chirpy and helpful . Really careful with my stuff and nothing too much trouble. Difficult to predict whether 2 vans would be necessary but having the option made me not worry that it wouldn�t all go in.
Would definitely recommend for worry free move."

Team:
Connor and his mate

REPORT THIS REVIEW

Review 31 Mar 2025 Recommended by customer in BA16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went very well thank you, the men were polite and efficient.

"Excellent service thank you, the company were very patient as I had to change moving dates several times."

Team:
Frank, Ollie and another who helped on the first day, I cannot remember his name

REPORT THIS REVIEW

Review 25 Mar 2025 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

A house move with a collection and delivery from a storage unit too. The move consisted of general household items and a number of large furniture items.

"We have recently moved house and could not recommend Martell's enough. They made a somewhat stressful process very easy, and almost enjoyable! The team were friendly, timely, polite and extremely helpful. It was a pleasure to have them helping us for the few days. From the initial phone call and visit to the house, to the packing and moving day, the whole experience was really great. We would like to mention Ed and Gav in particular who are fantastic!"

Team:
Ed, Gav, Max

REPORT THIS REVIEW

Review 10 Mar 2025 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from one part of East Grinstead to another. No difficult aspects apart from the usual difficulties associated with DOWNSIZING.

"I don't think I could write a very detailed story except to say that it went as I thought it would go."

Team:
Cannot remember although was introduced.

REPORT THIS REVIEW

Review 5 Mar 2025 Recommended by customer in RH9 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We were moving from a bungalow - but it was something of a Tardis! As keen gardeners, DIYers and crafters, we had huge quantities of "things that might come in useful one day" - probably a remover''s nightmare!

"The move was carried out over 4 days - Monday and Wednesday to load; Friday (completion day) to load final essentials, then start delivery to new home. Saturday to deliver the bulk of our effects. This was really helpful, as it gave us breathing space (and actual space!) to finish packing, and start unpacking.

The team couldn't have been more helpful. Obviously their job was to get everything off the vans and into our new property, but if they noticed us trying to move something heavy they would stop what they were doing and offer to help.

Wednesday was a really wet day, and unfortunately that was the day to clear the garden stuff. But the team remained focussed and even cheerful throughout. We really were very impressed and delighted."

REPORT THIS REVIEW

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