Martell's International Removers

Where reputations count.

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

Removers - Removals Companies

www.martellsremovals.co.uk

Email This Business

Tel 01342 321 303

Listed under: Removers / Removal Companies

95% recommended Rating 9.4/100
375 reviews since 2007

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 375 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.3/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.5/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" Excellent team of guys. Could not fault them. Fully recommend them" more

" Great experience overall. The team were amazingly helpful, good company and went way beyond what we expected on the day. We would highly recommend Martells. We were going to use a competitor firm a...." more

" We required an upright piano to be moved from our home in Sussex to our daughter�s flat in London. I contacted Martells for a quote. Very reasonable and they were prepared to include our delivery in ...." more

" It�s the 1st time I�ve used removals to move as normally I�ve done it myself. However I will always use removals from now on. The admin team were patient as my move date changed twice, speedy in their...." more

About Us
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Legal Name: Martell's International Removers.

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Review 25 Jul 2024 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

None

"Excellent team of guys. Could not fault them. Fully recommend them"

REPORT THIS REVIEW

Review 24 Jul 2024 Recommended by customer in RH7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

An 88 mile move from the countryside to a Grade II listed property in a town. Care had to be taken to avoid damage to the lathe and plaster in the new house. Items to be moved included antique chandeliers and mirrors.

"Great experience overall. The team were amazingly helpful, good company and went way beyond what we expected on the day. We would highly recommend Martells.

We were going to use a competitor firm as they specifically stated in their advertising that they were experienced in moving chandeliers. However, Martells were recommended to us by a friend who had used them several times and we decided to go with our friend's recommendation. Martells built individual boxes for our chandeliers and they were all transported safely. Martells should highlight this service in their advertising.
"

Team:
Carole, Terry, Gavin, Frankie, Steve and Jensen

REPORT THIS REVIEW

Review 19 Jul 2024 Recommended by customer in RH16 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

piano removal from Sussex to London

"We required an upright piano to be moved from our home in Sussex to our daughter�s flat in London.
I contacted Martells for a quote. Very reasonable and they were prepared to include our delivery in with another run to keep costs down.
Piano collection was arranged quickly and efficiently. Delivery to our daughter was the same.
I was as impressed with the service we received from the initial call and especially the level of detail and care the company took over our requirements."

Team:
Adam Stevens

REPORT THIS REVIEW

Review 17 Jul 2024 Recommended by customer in Bn25 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move was from storage into a house in the same town

"It�s the 1st time I�ve used removals to move as normally I�ve done it myself. However I will always use removals from now on. The admin team were patient as my move date changed twice, speedy in their response, reasonable in price and great value for money. The 2 guys that moved everything put things exactly where asked, offered to help with things like putting bed together, really polite quick and efficient. Nothing seemed to much of a problem. They did the whole process in a few hours. Highly recommend Martells to anyone wishing to move"

Team:
Not sure I�m afraid

REPORT THIS REVIEW

Review 7 Jul 2024 Recommended by customer in PL22 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Long distance move over 2 days. Move involving transhipping at new address during the hottest 2 days of the year.

"The whole moving experience was great. The office staff were helpful, the surveyor had great tips on packing and the moving staff were all friendly and worked so hard on the hottest days of the year."

Team:
Gavin and Mark

REPORT THIS REVIEW

Review 20 Jun 2024 Recommended by customer in Rh19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From a bungalow to a 3 bedroom house

"The guys were very careful throughout both collection and delivery and patient with us through what is a stressful time.
We cannot be more thankful to them and would recommend Martells."

Team:
East grinstead team.

REPORT THIS REVIEW

Review 14 Jun 2024 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Removal of furniture into storage whilst plastering and decorating 2 bedrooms, and lounge. Return of furniture after decorating finished, and delivery of new bed purchased from Maryell at same time.

"All the staff at Martells were very helpful, friendly and professional. The removal teams were great, efficient and hard working. The office staff were always very helpful. It made the whole process much easier to cope with. The staff co coordinated the delivery of new bed with the return of furniture from storage which made things a lot easier."

REPORT THIS REVIEW

Review 11 May 2024 Recommended by customer in SL7 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from Stratford E20 including stored items to Marlow, conducted over 3.5 days

"We have used Martells several times in the past. They are very flexible in accommodating changes to removal dates and the place we were moving to, allowing us a reduction in fee when this changed to somewhere nearer than we had expected.

Packing, loading and unloading were all fast and efficient.

Staff are very friendly and took away a lot of the pain and anxiety of a move.

We will use them again."

Team:
Cannot remember

REPORT THIS REVIEW

Review 26 Apr 2024 Recommended by customer in SM2 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Residential move, three bed house

"First class service from start to finish. All staff professional, conscientious and friendly.

Adam was really helpful on our first contact with the company, identifying through his knowledge exactly what our needs were. Working with us to meet tight deadlines and constant communication throughout the process.

Steve visited and gave us full confidence in Martell�s sharing his knowledge and building rapport at first meeting. Our quotation was delivered the same day and at a most competitive price. Although we already knew they were the right company for us.

The crew arrived promptly on the day of the move and were extremely polite and respectful of the items for removal throughout. The process for the move was explained and any questions addressed.

Their work ethic is exceptional and the skill they have in working as a team and planning the packing, an unspoken understanding between each other.
We were repeatedly asked where we would prefer items to be placed as they aimed to make things as practical as possible for settling into the new home.
Each member made the effort to say goodbye and express good wishes for happiness in the new home.

No hesitation in recommending Martell�s
Thank you."

Team:
Adam, Steve, Joe, Dell, Mark

REPORT THIS REVIEW

Review 12 Apr 2024 Recommended by customer in ta24 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

move from surrey to somerset over two days with transshipping at both locations.

"from the punctual arrival on day one it was a real pleasure to work with the guys from Martells. it was a difficult location at both ends of the move which was handled really well without any issues over the 2 day removal.
transhipping was required at both ends and this was handled with no issues, in conclusion I would highly recommend Martells for a stress free removals experience."

Team:
really sorry cannot remember.

REPORT THIS REVIEW

Review 7 Feb 2024 Recommended by customer in BN21 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Packing and removing contents of flat to house in Eastbourne

"Fantastic service. Very helpful. Always available to answer questions. The removers were friendly and went beyond their duty to help us with issues with furniture and white goods. I can�t recommend highly enough!"

Team:
Mark, Connor

REPORT THIS REVIEW

Review 6 Feb 2024 Recommended by customer in Rh19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Excellent move

"men where brilliant"

Team:
Mark and Frank

REPORT THIS REVIEW

Review 16 Jan 2024 Recommended by customer in KT17 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

They did an AMAZING job

"Highly professional, they showed high care to our furniture and went above and beyond added by banter, fun and did a really efficient turnaround. Great team you have and would use your guys every time."

Team:
Jenson

REPORT THIS REVIEW

Review 19 Dec 2023 Recommended by customer in IP25 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from 14 coltash Road Crawley to Goffe Close Wotton in Norfolk. The move went to plan no it was perfect.

"The guys from Martells were truly professional from the day they started to the day of unpacking. Even the office staff were friendly and very helpful. I would highly recommend this company to anyone. I glad to of done busy with them."

Team:
Mark and Conner

REPORT THIS REVIEW

Review 5 Dec 2023 Recommended by customer in HR2 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Felicia and I would like to offer sincere thanks for all the help and encouragement we received before and during our move.

"Without the suggestion to go partly into store packing would have almost impossible. Very many thanks indeed for supplying us both with ideas and with what we needed to accomplish the task. Your two operatives were great. Very helpful, polite and willing. Unfortunately we couldn't be at the new house on moving day but family have told us that all went like clockwork. Here's to a big tick for Martells of Sutton!"

Team:
Head like a sieve, but two great guys.

REPORT THIS REVIEW

Review 28 Nov 2023 Recommended by customer in TN22 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move was as the Company described and carried out by helpful and excellent team.

"Excellent service from start to finish."

Team:
Edmond, Carol, Frankie & Connor

REPORT THIS REVIEW

Review 17 Nov 2023 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

The move was carried out very well and according to the schedule. It was a local move so I was able to check at all times that the progress was as expected. One interesting aspect, I had no idea of the number of boxes that were required but I was impressed that the company estimated the correct number for the move.

"I engaged the company as I try to support local business, although I am sure the price seemed fair. The whole experience is daunting but their professional approach gave me confidence that my move would be ok."

Team:
MARTELLS

REPORT THIS REVIEW

Review 17 Nov 2023 Recommended by customer in BH14 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Piano, plus more move to two homes in Poole.

"A staggered move in and out was handled professionally, as ever, by Martells, both over the phone and on the two days it involved.
This is the second time I have used Martells to move house. Both times were made as easy for me as could be at such a stressful time.
Beds were assembled for me at my new home and a freezer moved twice. Both pairs of men were helpful ( move out and move in men were different). Concern raised by the team when something was left at my daughters instead of my home. I was reassured the problem would be resolved, and it was.Thank you so much Martells�..a stressful time for me made easier."

Team:
Sorry, can�t remember�

REPORT THIS REVIEW

Review 1 Nov 2023 Recommended by customer in RH19 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from another county, down to Sussex. The move included lots of large furniture items getting through narrow doorways and hallways.

"The initial contact was friendly and helpful, staff made it easy to book the service.

The removal men made it look so easy, knowing exactly how to manoeuvre each item with care to get it out and then back in again. The removal team arrived promptly, were so lovely and friendly and took time to listen to my grandads stories."

Team:
I sadly don�t remember, but there were 4 different removal men all were outstanding.

REPORT THIS REVIEW

Review 1 Nov 2023 Recommended by customer in RH18 business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving furniture and fittings for our floristry business from current to new location

"The whole process was made easy for us and the staff were polite, helpful and efficient, from initial enquiry through to completion of the move."

Team:
Steve, Adam, Gavin and Joe

REPORT THIS REVIEW

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