Martell's International Removers

Where reputations count.

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

Removers - Removals Companies

www.martellsremovals.co.uk

Email This Business

Tel 01342 321 303

Listed under: Removers / Removal Companies

95% recommended Rating 9.4/100
361 reviews since 2007

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 361 reviews since 2007

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.2/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.5/10
The staff were presentable punctual and polite

Value	9.2/10
The price represents value for money

Recent Reviews

" Without the suggestion to go partly into store packing would have almost impossible. Very many thanks indeed for supplying us both with ideas and with what we needed to accomplish the task. Your two o...." more

" Excellent service from start to finish." more

" I engaged the company as I try to support local business, although I am sure the price seemed fair. The whole experience is daunting but their professional approach gave me confidence that my move wou...." more

" A staggered move in and out was handled professionally, as ever, by Martells, both over the phone and on the two days it involved. This is the second time I have used Martells to move house. Both tim...." more

About Us
Information provided by the business
Legal Name: Martell's International Removers.

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Review 5 Dec 2023 Recommended by customer in HR2 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Felicia and I would like to offer sincere thanks for all the help and encouragement we received before and during our move.

"Without the suggestion to go partly into store packing would have almost impossible. Very many thanks indeed for supplying us both with ideas and with what we needed to accomplish the task. Your two operatives were great. Very helpful, polite and willing. Unfortunately we couldn't be at the new house on moving day but family have told us that all went like clockwork. Here's to a big tick for Martells of Sutton!"

Team:
Head like a sieve, but two great guys.

REPORT THIS REVIEW

Review 28 Nov 2023 Recommended by customer in TN22 My Age: 70 + I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move was as the Company described and carried out by helpful and excellent team.

Cost: £2852

"Excellent service from start to finish."

Team:
Edmond, Carol, Frankie & Connor

REPORT THIS REVIEW

Review 17 Nov 2023 Recommended by customer in RH19 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

The move was carried out very well and according to the schedule. It was a local move so I was able to check at all times that the progress was as expected. One interesting aspect, I had no idea of the number of boxes that were required but I was impressed that the company estimated the correct number for the move.

Cost: £700

"I engaged the company as I try to support local business, although I am sure the price seemed fair. The whole experience is daunting but their professional approach gave me confidence that my move would be ok."

Team:
MARTELLS

REPORT THIS REVIEW

Review 17 Nov 2023 Recommended by customer in BH14 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Piano, plus more move to two homes in Poole.

Cost: £2366

"A staggered move in and out was handled professionally, as ever, by Martells, both over the phone and on the two days it involved.
This is the second time I have used Martells to move house. Both times were made as easy for me as could be at such a stressful time.
Beds were assembled for me at my new home and a freezer moved twice. Both pairs of men were helpful ( move out and move in men were different). Concern raised by the team when something was left at my daughters instead of my home. I was reassured the problem would be resolved, and it was.Thank you so much Martells�..a stressful time for me made easier."

Team:
Sorry, can�t remember�

REPORT THIS REVIEW

Review 1 Nov 2023 Recommended by customer in RH19 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from another county, down to Sussex. The move included lots of large furniture items getting through narrow doorways and hallways.

Cost: £1600

"The initial contact was friendly and helpful, staff made it easy to book the service.

The removal men made it look so easy, knowing exactly how to manoeuvre each item with care to get it out and then back in again. The removal team arrived promptly, were so lovely and friendly and took time to listen to my grandads stories."

Team:
I sadly don�t remember, but there were 4 different removal men all were outstanding.

REPORT THIS REVIEW

Review 1 Nov 2023 Recommended by customer in RH18 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moving furniture and fittings for our floristry business from current to new location

"The whole process was made easy for us and the staff were polite, helpful and efficient, from initial enquiry through to completion of the move."

Team:
Steve, Adam, Gavin and Joe

REPORT THIS REVIEW

Review 28 Oct 2023 Recommended by customer in DT6 I'm: Male My level of experience of similar services: Average I haven't used this business before business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move from East Surrey to mid-Dorset, over 5 days with two removal vans and third shuttle van.

Cost: £8000

"We chose Martell's based on availability and price after comparing prices with two other competitors. Their representative expressed a can-do attitude and his previous driving/packing experience and knowledge helped our decision. We lived on an unmade road with access too narrow for the largest van so a shuttle with a smaller van was offered. The representative offered packing over two days prior to loading on moving day. In fact a third packing day was eventually included due to the volume of goods in the house, loft, garden and sheds. The move from East Surrey to mid-Dorset went according to plan with the larger van arriving mid-afternoon. The second van arrived mid morning of the second day in Dorset. All contents were successfully moved into the house, garages, and shed by lunchtime of the final day."

Team:
Steve, Terry, Joe, Gavin, Frank, Frankie, Archie, Connor

REPORT THIS REVIEW

Review 7 Oct 2023 Recommended by customer in BN27 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

3 bedroomed terraced house move Crawley to Hailsham

Cost: £1623

"We moved 2 weeks ago and are very happy with the service provided by the team. The lorry arrived on time and the guys loaded our boxes and furniture very speedily. They were able to manoeuvre the really heavy items from tricky spaces with no trouble.
When they arrived at the new house, the unloading was just as swift and they positioned the furniture in the correct rooms and boxes wherever we asked. Nothing got broken or damaged. Prior to the move, we were given ample boxes and wrapping paper with the option to ask for more if necessary. The guys were very courteous and respectful of our possessions. Having previously used a van and ourselves for move, we�re pleased we didn�t on this occasion. So much less stressful.
We would definitely recommend."

Team:
Terry, Steve and one other can�t remember name

REPORT THIS REVIEW

Review 28 Sep 2023 Recommended by customer in B79 My Age: 40 - 49 I'm: Female business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

East Grinstead to Tamworth

Cost: £2175

"The whole experience of dealing with Martells was excellent from start to finish. Adam in the office was very helpful & accommodating- nothing was too much trouble for him. The removal guys arrived promptly & were very efficient & personable. They took care of our belongings & were very professional throughout. They exceeded our expectations & made us feel happy with our decision to use Martells. We cannot recommend the company highly enough."

Team:
Adam Stevens in the office. Unfortunately, I can�t remember the name of the removal guys. I called Martells the day after the job to tell them how happy we were with them & the service provided.

REPORT THIS REVIEW

Review 21 Sep 2023 Recommended by customer in RH17 I'm: Male business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved us out of a 4 bedroom house in Banstead to a property in Haywards Heath. Packing wasn''t part of the quote, just the removal of boxes and all other items.

Cost: £2090

"I was impressed with initial visit and subsequent follow up emails.
The number of boxes delivered was spot on and they were delivered when I asked for them ahead of the move with good communication, particularly as I was on holiday until the week before we moved.

The move itself went smoothly - the guys that turned up were very professional and prompt and worked really hard to ensure we were out of the house on time. Unfortunately, one of the guys didn't turn up for one of the days which put more pressure on the other two, particularly as it was incredibly hot. They could definitely have done with the third person but still did a fantastic job and moved everything on that day.

I would highly recommend to anyone moving house. Very professional at all times and good communication."

Team:
I can't remember their names but please do pass on our thanks.

REPORT THIS REVIEW

Review 7 Sep 2023 Recommended by customer in Nw8 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Martells moved all my furniture into storage, with separate containers required for short and long term storage.

"Martells were helpful throughout the process, providing a competitive removals and storage quote. They provided boxes and packing material beforehand.
The two removal men were excellent. They were calm, efficient and well organised, and breakables and pictures were carefully packed before going into the containers. They did the job quickly and thoroughly and left the house very tidy.
It was altogether a good experience, and I would highly recommend them."

Team:
Apologies but I can�t remember their names!

REPORT THIS REVIEW

Review 6 Sep 2023 Recommended by customer in PE37 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The whole operation was as I would expect from the company as I have used them twice before.

Cost: £6000

"Office team always helpful, moving vehicles all up to scratch, if not better and the team who moved us brilliant, the move was over three days so a lot of input all round. Big thank you to everyone!"

Team:
Carole, Adam ( office ) Mark and Frankie + 3 others & 40% movers

REPORT THIS REVIEW

Review 31 Mar 2023 Recommended by customer in KT5 My Age: 40 - 49 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from a 5 bed 3 story semi to a 3 bed 3 story terraced.

Cost: £3000

"Martells moved me over 3 days and ensured we were on track time wise. Friendly staff, hard working and efficient. Exactly what was needed and wanted."

REPORT THIS REVIEW

Review 16 Feb 2023 Recommended by customer in Ba89 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: Under 1 year business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

4 bed detached house moving to West Country. Inclusion of garden and garage contents

Cost: £6660

"Excellent service from start to finish from a very competent professional team. Highly recommended.

Worth every penny!"

Team:
Every one involved

REPORT THIS REVIEW

Review 11 Jan 2023 Recommended by customer in RH19 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: Under 1 year business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Hi we were extremely happy with the service from start to Finnish everyone U dealt with were friendly and professional.

Cost: £1752

"Carol in the office was great very friendly and efficient and professional.Adam the manager was excellent who did the quote and was always very good with communication and made us feel very confident. The team of guys who came to do the move made it seem so easy, were very patient and worked very hard. Thank you guys.
We did not get any other quotes because the customer service was so good right from the off.

Thank you to all of your team during for their help through this very stressful event.

Judy and Barry French"

Team:
Carol, Adam and I do not remember all the guys that moved us in.

REPORT THIS REVIEW

Review 24 Oct 2022 Recommended by customer in RH1 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

The move went smoothly from beginning to end. The guys were so helpfuland curtious. A rare find these days.

Cost: £850

"I was extremely impressed with the service I received. I had very short notice to move and they managed to move me within two weeks. Every aspect was dealt with efficiently. All the staff were fantastic and I would have no hesitations in recommending them."

Team:
can't remember

REPORT THIS REVIEW

Review 23 Oct 2022 Recommended by customer in TN22 My Age: 50 - 59 I'm: Male business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from small two bedroom house in Uckfield to larger three bedroom house also in Uckfield

Cost: £2740

"Ours was a difficult move. Martell's sent Ed to our house who gave a clear explanation as to what would happen. We then waited 7 months before we finally moved.There were many false starts. We dealt with Carole in the office who was very understanding and put our minds at rest as we had to cancel several times. We had been supplied with ample boxes and did our own packing.On the day of the move two large trucks arrived on time. All the moving staff were cheerful and polite. It was unbelievable how efficiently and quickly they emptied our house. The whole process took less than three hours. We then had several hours of delays.This resulted in an additional charge as we didn't 'complete' until after 4pm. Once we were ready the lads wasted no time in getting everything into our new address. We had no breakages.
We could not have been happier with the service we received. From Ed's visit, Carole in the office and the removal men on the day. A stressful day was made easier with professional service provided.
We would not hesitate in recommending this company when moving house."

Team:
Ed Carole, Martin,Mark

REPORT THIS REVIEW

Review 27 Jul 2022 Recommended by customer in RH14 I'm: Male business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

1 x house move and 1 x storage move

"Brilliant removers! Worked so hard and so fast - lovely guys - I would definitely recommend them and use them again."

REPORT THIS REVIEW

Review 12 Jul 2022 Recommended by customer in RH20 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Moved from a 5 bed house to a 4 bed approximately 25 miles away.

"Martells stepped in when the removal company we had agreed to use became fully booked. We did a three day move, which wasn�t what we had intended but, although more expensive, did work well. The team were polite, friendly and knowledgable. They made suggestions about what things should be delivered first, what we might need first etc.
We hadn�t moved for 30 years so their advise was much appreciated."

Team:
Ed and the team that helped him over the 3 days were all brilliant

REPORT THIS REVIEW

Review 16 Jun 2022 Recommended by customer in RH19 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Martell's International Removers https://www.referenceline.com/removers_removals_companies-in-eastgrinstead-martellsinternationalremovers-14360

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Sharpthorne to Norfolk

"The 2 lads we had, I think Mark and Martin were brilliant on moving day. They had the house cleared in no time and arrived in Norfolk
In good time and made short work of unloading."

Team:
Mark and Martin?

REPORT THIS REVIEW

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