Martell's International Removers

Charlwoods Road
East Grinstead
West Sussex
RH19 2HG

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating Martell's International Removers 9.3/100
326 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 326 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A very professional and helpful service. Initial contact and follow up were excellent particularly with regard to all the uncertainties caused by Covid19 restrictions. The guys who then did the job...."   more
 
" Very helpful and friendly. Was a smooth move. They did have difficulty in getting my sofa up the stairs in my new place, but after carefully trying the manage to get it in which was a relief."   more
 
" The guys arrived on time, were very efficient at loading the vans and very friendly. They arrived before us at our new home as we had to pick up the keys. Beds and bedding were off loaded and they wen...."   more
 
" From start to finish Martells were absolutely amazing. Katie was so responsive, so helpful and easy to work with. The valuer was incredibly nice and did the virtual quote with complete ease. The packe...."   more
 
 
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Customer Reviews
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Review 20 Apr 2021
Recommended by customer in NR24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved house from East Grinstead to North Norfolk. Large garden so lots of garden tools and equipment as well as a housefull of stuff
 
Cost: £4400
 

"A very professional and helpful service. Initial contact and follow up were excellent particularly with regard to all the uncertainties caused by Covid19 restrictions.

The guys who then did the job were helpful, supportive and did a very good job of wrapping and packing - no breakages!"
 
 
Team:
Ed Kessell
 
 
 


Review 18 Apr 2021
Recommended by customer in RH16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I found they were very helpful and quick in making up the two beds from my old place to another.
 
Cost: £360
 

"Very helpful and friendly. Was a smooth move. They did have difficulty in getting my sofa up the stairs in my new place, but after carefully trying the manage to get it in which was a relief."
 
 
 
 


Review 12 Apr 2021
Recommended by customer in EX32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from West Sussex to North Devon. Due to Covid, we did the packing
 
Cost: £2300
 

"The guys arrived on time, were very efficient at loading the vans and very friendly. They arrived before us at our new home as we had to pick up the keys. Beds and bedding were off loaded and they went to their hotel. In the morning, the rest of our stuff was off loaded and they left at 1.30pm for the 4.5 hour drive back. Really pleased with the company and would highly recommend them to others"
 
 
Team:
Ben and Jason
 
 
 


Review 12 Apr 2021
Recommended by customer in TN7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom house
 
Cost: £2000
 

"From start to finish Martells were absolutely amazing. Katie was so responsive, so helpful and easy to work with. The valuer was incredibly nice and did the virtual quote with complete ease. The packers on Thursday and Friday couldn't have been more charming. They were so efficient, polite and really nice people to have around. They took extreme care with all our belongings and in our new decorated home. They couldn't have been better and I would HIGHLY recommend them. Thank you so much Martells, you made moving feel totally stress free and that is huge.

Thanks again,

Charlotte"
 
 
 
 


Review 8 Apr 2021
Recommended by customer in Rh19
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving houes

"We couldnít be more delighted from when the men came to load they took great care with everything taking the two beds apart ,coving all settees etc and unloading was very good 5 star would recommend them this is the second time we have used them very good"
 
 
Team:
Sorry canít remember
 
 
 


Review 3 Apr 2021
Recommended by customer in TN61
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local straightforward domestic house move, however the move was managed in an excellent manner, from initial enquiry and correspondence to the actual move itself.

"move was managed in an excellent manner from initial enquiry to the actual move itself. I would recommend the company."
 
 
Team:
cant remember
 
 
 


Review 29 Mar 2021
Recommended by customer in RH20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a 4 bed semi detached house including dismantling and assembling of some of the furniture.
 
Cost: £1404
 

"We were extremely pleased with Martells from the start of the process to the final move.
They had great service minded staff adding the personal touch when in contact.
All members of the team were very helpful, and the actual move including 4 members of the team, were very efficient, friendly and we were very happy with how they handled our possessions.

There were no breakages, and they were very accommodating in placing all our possessions as directed.
Moving house is very stressful, and it was a great experience having the actual move run so smoothly.

We would happily recommend Martells to anyone moving house."
 
 
Team:
Katie and the 4 guys moving our possesions
 
 
 


Review 27 Mar 2021
Recommended by customer in Rh14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move- including large and heavy pieces of marble furniture. Accommodating of a last minute move request
 
Cost: £1400
 

"We would thoroughly recommend Martellís. After accommodating a last minute removal request, Katie dealt with our request quickly and efficiently.
On the the day, the team arrived promptly and quickly set to work on the removal - incredibly well organised and pleasant to have in our home. They were excellent in all aspects and quickly moved through the removal which required 2 split journeys.
The team could not have done a better job- even with the large heavy furniture we had to move. Everything arrived on time, in one piece- definitely recommend!"
 
 
 
 


Review 26 Mar 2021
Recommended by customer in PO20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Surrey to Sussex
 
Cost: £3000
 

"Martello were very good. The staff were friendly, polite and hard workers. Nothing was too much trouble. Would definitely recommend"
 
 
Team:
Canít remember all the names but do know there were two Bens who were lovely day t
 
 
 


Review 26 Mar 2021
Recommended by customer in RH18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a large household from Croydon to East Sussex. This included heavy gym equipment and fragile wall hangings.
 
Cost: £6900
 

"Efficient, helpful, polite and punctual. Took good care when packing the fragile items - only one cracked glass from the whole move. Supplied plenty of boxes and no pressure to unpack and return them."
 
 
 
 


Review 21 Mar 2021
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Martells provided two incredibly helpful young men to whom nothing was too much trouble. They even helped to reconnect TVs.
 
Cost: £1197
 

"We were very pleased with the service provided and would have no hesitation in recommending you to others and would certainly use you again should the circumstances require it."
 
 
Team:
Sorry - don't know
 
 
 


Review 19 Mar 2021
Recommended by customer in RH20

 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A several day move with full packing and delivery.
 
Cost: £5400
 

"Brilliant company from start to finish. We used Martells through recommendations and are so glad we did. Great team of packers and removers who kept their sense of humour throughout. Professional and helpful, would definitely recommend."
 
 
Team:
Edward and team
 
 
 


Review 3 Mar 2021
Recommended by customer in TN22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 2nd floor flat, with no lift.

"The guys were all very friendly and cheerful, nothing too much trouble. One item was left on the vehicle and not noticed til after hours, it was promptly returned first thing the next day - all good!"
 
 
 
 


Review 21 Feb 2021
Recommended by customer in EX34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move from Surrey to North Devon, lots of boxes, and potentially a 3 day event, in lockdown, in the snow!
 
Cost: £4200
 

"Thanks to the whole crew who worked hard, were all polite and cheerful, and just quietly got on with the job. No drama, no problems, so much so that I just left them to get on with it. Perfect coordination with the estate agent too. A special mention to all the office team too who juggled availability around my completion date which took a long time to fix. I would recommend them wholeheartedly."
 
 
 
 


Review 16 Feb 2021
Recommended by customer in TN15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straightforward move from a 2 bedroom terraced to a 2 bedroom semi detached.
 
Cost: £1260
 

"We found Martells to be really helpful from the moment we called them - staff were polite and informative.
We had to book our removals with fairly shortly notice and Martells were fairly accommodating to our needs and held our slot open whilst we decided whether or not to proceed. I am not sure whether the cost was the best price that we could have got had we more time to research other companies - £1260 for a two bedroom house seems a bit excessive but apparently this was partly due to two vans being needed.
Nevertheless the service on the day was fantastic, the team were punctual and had the van all packed up in about 2 hours.

Unfortunately it took a bit longer than we would have liked for us to get the keys to our new property which meant there was a lot of waiting around. At 2pm it was mentioned to us that if we did not have the keys by 3pm there would be a late key fee due. This was news to us and was NOT mentioned at all when booking or in the confirmation we received. Luckily we got the keys before 3pm so did not incur a fee but it would have been nice to know about this beforehand.

Again, the team worked quickly to get our stuff moved in and made sure everything was in the correct place. I could not fault them."
 
 
Team:
Jason and team
 
 
 


Review 9 Feb 2021
Recommended by customer in Bn14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was conducted over three days which worked well we had a large amount of items to move throughout the move we had one team all the time who directed the operation and kept us informed all the time. Access for the lorry was not ideal as the new place is on the A24 this went well and the lorry was able to safely access the drive, the guys followed our plan using a colour coded system which worked well
 
Cost: £3
 

"From the start as this was a short notice booking they were quick and efficient in getting a survey via a remote system we paid and recieved a letter of acceptance and then they just got on with the job. Every day they were very punctual and wore masks when required the teams worked well together and loaded the lorries without a hitch. I do not think they could have improved the service thank you for making our life easier during a very stressful time

Kind regards Ken and Andrea"
 
 
Team:
All the team especially the team who was with us for three days
 
 
 


Review 25 Jan 2021
Recommended by customer in PH1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved our family from South East England (East Sussex) to Central Scotland (Perth). The weather on the journey up was horrible culminating in snow on our arrival to Perth. Otherwise, it was a seamless and painless experience. The boys worked like Trojans and consistently went above and beyond their remit. They were polite, considerate and helpful throughout. They even cleared much of the road of snow on arrival. We have moved several times in the last decade and have not experienced such a good team and well organised move previously. I cannot recommend highly enough.
 
Cost: £7500
 

"On a number of occasions previously, movers have underestimated our needs and there has been a last minute rush to move us. This couldnít happen as our move was over 500 miles away and Edward who quantified our move was incredibly accurate with his calculations.

The timings from enquiry to quote, quote to order and order to delivery were precise, clear and adhered to. Really very professional service.

The boys who conducted the move were great. Thoughtful and considerate throughout. Masks adhered to to make covid safe. Polite and helpful.

I am unable to improve on their service. From the back office to Mark and Jason on the last boxes being moved into our new home, everyone does their job brilliantly.

I wouldnít want to look elsewhere in the future, should we move again.

Top service."
 
 
Team:
Edward in Sales, Mark, Martin, Jason and Brandon movers
 
 
 


Review 6 Jan 2021
Recommended by customer in TN6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving a 3 bed semi-detached house to a 4 bed detached house locally.

"We had another removal company provisionally booked and on the day of exchange they said they couldn't actually do the job! Our move was 2 weeks before Christmas and after calling every removal company in a 25 mile radius with no luck Martells gave me a glimmer of hope. Carol was really helpful and we thankfully were able to book! The only problem was they were pretty expensive but in the circumstances we went ahead.

On the day of the move the men were excellent, very accomodating and even did the last few bits of packing. Everything went very smoothly and we would certainly use their services again - although won't be moving again for a VERY lomg time!"
 
 
Team:
I can't remember but they were all great!
 
 
 


Review 30 Dec 2020
Recommended by customer in BN12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fourth floor flat to a bungalow
 
Cost: £1132
 

"Moving from our 4th floor flat after 24 years was daunting. So many worries, the parking, the location, the lift, the stairs, all our things trusted to strangers, so stressful!

All that worry was taken away, we sorted the parking and the 4 guys were brilliant. They had 2 vans with the larger items in one.
They had to cope with a dodgy lift door and stairs with furniture not fitting in the tiny lift. They worked non stop and rooms were cleared before our eyes. Not an easy move from the 4th floor.

Once arriving at the other end, I was glad it was much easier for them, parking in a drive and most stuff going into the garage, they certainly deserved it.

Both vans were quickly cleared. Just a couple of minor breakages, but everything else good.

It was the first time weíve used a removal company. Thank you so much to the team, who worked really hard. It was a long day, but they took the stress away.

We will use Martells again soon as we have a storage unit to clear."
 
 
Team:
Unsure....sorry
 
 
 


Review 23 Dec 2020
Recommended by customer in RH9
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
What a fantastic and helpful company, Martells, were when we moved. The sales team, removal team and all there made it a pleasant experience with no stress. Special thanks must go to the removal team who were so cheerful, despite terrible weather, and were so helpful.

"A completely stress free experience with a very helpful and cheerful team helping us. The packing, removal and delivery were all as promised and great care was taken with our belongings."
 
 
Team:
George
 
 
 

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