Blackhall Moving and Storage Ltd

2 Carfrae Grove
Edinburgh

EH4 3SB

Removers - Removals Companies

Listed under:  Removers / Removal Companies, Storage
100% recommended   Rating 9.9/10
21 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 21 reviews since 2018
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I had already spoken to Pickfords (who I had used with my last six house moves) however they are not the company they used to be and outsource their work. They also seemed expensive. I spoke to a...."   more
 
" Blackhall were a pleasure to deal with from start to finish. Simon and all of the team were just great - punctual, courteous and helpful. Their mettle was tested on moving in day, when entry was delay...."   more
 
" Excellent service. Communication was great and the delivery team were polite, enthusiastic and courteous. Would definately recommend."   more
 
" Overall the team did a great job. They delivered on their commitments. We’re polite helpful and efficient taking care of our belongings. Nothing but positive feedback for the end the end process an...."   more
 
About Us


Blackhall Moving & Storage cover Edinburgh and the Lothians behind this set-up is Simon Munro who has over 30 years experience in all aspects of the storage and removals industry in Edinburgh and he will personally oversee your move from the initial visit of a FREE no obligation survey, from which he will follow up with a formal fixed priced removal quotation and then supervise your move on the day thus offering a personal level of service which other removal companies would struggle to match. Our friendly and fully trained uniformed removals staff enables us to go the extra mile on service and quality for complete customer satisfaction, giving you peace of mind and a stress free move.

Local and National and European Removals
A secure containerised storage facility available
Full or breakable packing service.
Comprehensive goods in transit insurance cover for you
Free boxes and tape supplied for your own packing

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 88%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
belongings 2
Blackhall 7
Boxes 3
care 2
careful 2
carefully 2
cheerful 2
courteous 3
delivered 3
delivery 2
early 2
easy 2
efficient 6
Excellent 3
experience 2
finish 3
friendly 4
Furniture 4
good 2
Great 6
guys 3
happy 2
help 2
helpful 10
highly 4
just 2
keys 2
materials 2
needed 2
packed 2
packing 4
placing 2
pleasure 2
polite 4
problems 2
process 3
professional 6
quick 2
quickly 5
quote 2
recommend 8
reliable 2
removal 5
service 10
Simon 3
smoothly 2
Storage 5
stress 2
team 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jun 2019
Recommended by customer in EH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Ayrshire to Edinburgh would highly recommend

"I had already spoken to Pickfords (who I had used with my last six house moves) however they are not the company they used to be and outsource their work. They also seemed expensive.

I spoke to another local company however due to my move which included storage, was not suitable for my needs.

Blackhall Moving & Storage were recommended by a friend who was aware of the company although had not used them herself.

From the minute I spoke to Vicki @ Blackhall Moving & Storage she was helpful, professional and understanding to my needs.

The boys arrived early to pack up and were absolutely lovely. The job was completed earlier than I expected and we were all soon on our way.

I had to change my move-in day and on the day only just managed to get the keys in time but Blackhall Moving & Storage were so understanding.

The words that keep springing to mind about Blackhall Moving & Storage are caring and professional.

My grateful thanks to Vicki and her boys for looking after me. You should try them as i can't recommend them highly enough."
 
 
Team:
Vicki & her lovely boys
 
 
 


Review 11 Jun 2019
Recommended by customer in EH11
 My Age: 50 - 59 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Uplift of my belongings, delivery to new house 2 days later.

"Blackhall were a pleasure to deal with from start to finish. Simon and all of the team were just great - punctual, courteous and helpful. Their mettle was tested on moving in day, when entry was delayed because of a problem on the sellers’ side, but they never lost patience, and remained cheerful and helpful through to the (pretty late) end. Their calmness made the whole thing easier to cope with.
I wouldn’t hesitate to recommend them."
 
 
Team:
Simon, Chris, Daniel, CJ
 
 
 


Review 11 Jun 2019
Recommended by customer in TN85
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage container in Edinburgh to New home in Kent. Container had been sealed for 2 years.

"Excellent service. Communication was great and the delivery team were polite, enthusiastic and courteous. Would definately recommend."
 
 
 
 


Review 3 Jun 2019
Recommended by customer in EH12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved just a short distance across Edinburgh
 
Cost: £1500
 

"Overall the team did a great job. They delivered on their commitments. We’re polite helpful and efficient taking care of our belongings.

Nothing but positive feedback for the end the end process and experience."
 
 
Team:
Simon, Chris, Matt + 3 others
 
 
 


Review 1 Jun 2019
Recommended by customer in EH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a house we just sold to rented accomodation. Very last garage full of sorts equipment etc to be moved onto smaller storage space.
 
Cost: £600
 

"From the day Stephen came to give us the quote , to immediate follow-up paperwork and confirmation of removal date etc everything was handled professionally and with genuine warmth and personalisation.

Boxes, tape , white paper and bubble wrap were supplied in abundance unlike other Removal companies where in the past I've had to go out and buy extra.

On the day , the team arrived on time , were smartly dressed and made very effort to ensure that items were packed carefully , furniture was protected with covers and even the front doors were covered to prevent scratching.


Only one very brief coffee break and the removal was finished very quickly. Furniture was moved around in the new house till I was happy with its placing....and given that the house has three floors that was not an easy task. The guys could not have been more helpful."
 
 
 
 


Review 29 May 2019
Recommended by customer in EH8
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving heavy computing and exhibition booth equipment from University building in Edinburgh to Penicuik.

"Very helpful, efficient and professional team. Moved our equipment very quickly and with care. Friendly staff at the other end of the phone, answering our questions about payment. All in all a great service and we will be recommending Blackhall to others."
 
 
Team:
Simon Munro and team, Vicki Munro
 
 
 


Review 28 May 2019
Recommended by customer in EH9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from central edinburgh into Blackhall storage for six weeks, then Blackhall moved us into our new home, all without any fuss or worries. Great company - if your moving ask Blackhall to do it for you. NO breakages, guys were lovely and Vicky kept us up to date with pick ups, deliveries and answered all our stupid questions making us feel respected.

"Brilliant company from Vicky in the office to the youngest removal men they were all so superb.
AS I SAID BEFORE IF YOU ARE MOVING HOUSE YOU CANNOT GET A BETTER COMPANY TO DO IT FOR YOU.

We thought about hiring vans asking friends to help going to a storage unit and then doing it again in reverse. So glad we didn't."
 
 
 
 


Review 27 May 2019
Recommended by customer in Eh4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house contents move

"Excellent service would highly recommend. Very professional, friendly, helpful and reliable from the very start to finish. The guys were careful with our belongings and loaded and unloaded everything quickly. Massive thank you to the entire team"
 
 
Team:
Simon, Danny
 
 
 


Review 21 Apr 2019
Recommended by customer in EH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved a short distance from 2 storey house into a ground floor apartment (temporary accommodation)
 
Cost: £1122
 

"The introductory meeting was really good and filled us with confidence. The week we moved, the person who had seen us was actually on leave and I think this did impact on the experience, particularly in terms of the pre removal packing which was a bit haphazard and not fully discussed with us. However once we were more directive there were no problems at all and in fact on the day of the move the team couldn't have been more helpful. We have pre booked them for our next move which is likely to be within 12 months as they helpfully gave us a quote. I am very happy to recommend this company."
 
 
 
 


Review 16 Apr 2019
Recommended by customer in EH6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a basement flat to a ground floor flat with doing my own packing.
 
Cost: £720
 

"Materials for packing were delivered in good time as agreed.
Very accommodating in the planning and negotiation.
The move itself was efficient and considerate. Very patient with the delay for the new keys becoming available, keeping in touch for progress report.
Very smooth unloading process and helpful in placing furniture & boxes where requested.
Prompt pick-up of packing materials, at my convenience, when un packed."
 
 
 
 


Review 16 Apr 2019
Recommended by customer in EH14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very quick and efficient service
 
Cost: £480
 

"Very quick and efficient service"
 
 
 
 


Review 20 Mar 2019
Recommended by customer in EH10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We needed one room full of furniture removed into storage while an extension was built onto our house

"An excellent service from beginning to end.
We needed our removal done at very short notice and the items kept in storage.
All of the staff were professional, friendly and courteous and everything was done quickly and efficiently."
 
 
 
 


Review 19 Feb 2019
Recommended by customer in EH10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 4 bedroom upper flat to a 5 bedroom townhouse in Edinburgh with a period of storage between the two moves.
 
Cost: £1850
 

"We were very impressed with the packing service and pre-work from Blackhall and both moves went very smoothly with no damage to any of our possessions. Simon and the guys were a pleasure to deal with. I would not hesitate to use Blackhall for all future moves."
 
 
Team:
Simon
 
 
 


Review 16 Feb 2019
Recommended by customer in PH8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The moving team worked efficiently, fast and with good humour, so that the experience of moving was less stressful than normal. I would certainly recommend them to anyone who needs to employ a removal company.
 
Cost: £2700
 

"Their advice before the move was invaluable. On the day of the move the actual move went very smoothly. The items were delivered on time as planned without any problems."
 
 
Team:
Simon, Danny, and 2 others
 
 
 


Review 29 Sep 2018
Recommended by customer in EH6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from top floor flat to house, including pet. Packing service provided day before move and then move out of old flat into new property on same day.
 
Cost: £1000
 

"Blackhall Removals took the stress out of moving day with calm, assured professionalism. Polite, cheerful and efficient service - highly recommend."
 
 
Team:
Simon and Vicky
 
 
 


Review 13 Sep 2018
Recommended by customer in Pa31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A distance of 130 miles with a great many bends! Service to move fair amount of furniture was efficient friendly and swift.
 
Cost: £1020
 

"Professional helpful friendly and easy to have in my homes.
Packing and transferring furniture to van and securing it was done with little fuss and worry.
The delivery was early and again done quickly and carefully and help was willingly given with some extra items.
I would very readily recommend my movers."
 
 
Team:
Simon and Daniel Munro
 
 
 


Review 13 Aug 2018
Recommended by customer in G62
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £960
 

"We have used Blackhall Moving twice now, a great service each time , with careful consideration for the items being moved and polite staff."
 
 

Blackhall
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon and Vicki Munro
 
 
 


Review 8 Aug 2018
Recommended by customer in EH30
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
7 big items
 
Cost: £264
 

"Very professional."
 
 
 
 


Review 14 Jun 2018
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of items from attic and storage

"Flexible, reliable, fast and efficient. Great overall service from start to finish."
 
 
 
 


Review 11 Jun 2018
Recommended by customer in EH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Room clearance and storage for decorating project.
 
Cost: £420
 

"I used Blackhall Moving and Storage whilst doing decorating which required the clearing of rooms. They arrived on time, were very pleasant to deal with and competitively priced.

It was definitely a stress free way to deal with decorating!"
 
 
Team:
Simon and Daniel Munro
 
 
 

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