Blackhall Moving and Storage Ltd

Where reputations count.

40 Granton Rd
Edinburgh

EH5 3QS

Removers - Removals Companies

www.blackhallmoving.co.uk

Email This Business

Tel 0131 235 2525

Listed under: Removers / Removal Companies, Storage

100% recommended Rating 9.8/100
123 reviews since 2018

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 123 reviews since 2018

Sales & Support	9.9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.8/10
The firm took care in packing and handling our property

Collection & delivery	9.9/10
Our property was collected and delivered as agreed

Service	9.9/10
The staff were presentable punctual and polite

Value	9.7/10
The price represents value for money

Recent Reviews

" Excellent moving service over three days. Very efficient and friendly moving staff and continuity of staff also which was important to us. Would highly recommend Blackhall Moving & Storage." more

" Top Team would thoroughly recommend to anyone looking to de-stress their move." more

" Blackhalls removals gave a first-class service from start to finish. A member of the team came the next day after initial enquiry to assess the load and quote accordingly. We were very impressed with ...." more

" I am delighted to share my positive review of Blackhall Removals, who provided outstanding services during our recent house move. From start to finish, their team was professional, efficient, and atte...." more

About Us
Information provided by the business
Legal Name: Blackhall Moving and Storage Ltd.

Blackhall Moving & Storage cover Edinburgh and the Lothians behind this set-up is Simon Munro who has over 35+ years experience in all aspects of the storage and removals industry in Edinburgh and he will personally oversee your move from the initial visit of a FREE no obligation survey, from which he will follow up with a formal fixed priced removal quotation and then supervise your move on the day thus offering a personal level of service which other removal companies would struggle to match. Our friendly and fully trained uniformed removals staff enables us to go the extra mile on service and quality for complete customer satisfaction, giving you peace of mind and a stress free move.

Local and National Removals
A secure containerised storage facility available
Full or breakable packing service.
Comprehensive goods in transit insurance cover for you
Free boxes and tape supplied for your own packing

Review 18 Mar 2023 Recommended by customer in G84 My Age: 40 - 49 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from east coast of Scotland to west coast. Moved out of top floor tenement flat to a house.

Cost: £3000

"Excellent moving service over three days. Very efficient and friendly moving staff and continuity of staff also which was important to us. Would highly recommend Blackhall Moving & Storage."

Team:
Chris, Wayne & Adam

REPORT THIS REVIEW

Review 17 Mar 2023 Recommended by customer in EH4 My Age: 30 - 39 I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move

"Top Team would thoroughly recommend to anyone looking to de-stress their move."

REPORT THIS REVIEW

Review 9 Mar 2023 Recommended by customer in IP4 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving my 94 year old Dad from Edinburgh to Ipswich.

Cost: £2200

"Blackhalls removals gave a first-class service from start to finish. A member of the team came the next day after initial enquiry to assess the load and quote accordingly. We were very impressed with all the information and clear confidence and reassurance with making this long-distance move an easy and smooth event. They really took so much stress away from the whole family and advised re. packing, etc. Vicki was quick to reply to a couple of queries that subsequently arose.
On the day, they arrived promptly and had a fantastic team to load the lorry: completed safely and very efficiently. The men involved were courteous, friendly and gave great care with all items loaded - we had no worries and really felt all our worldly goods were in very safe hands.
Unloading at the other end was an identical event, carefully placing all items exactly where we wanted and offering, before they left, to move anything we had decided was in the wrong place!
Very grateful to all involved for making one of life�s most stressful events go so smoothly and easily for us."

Team:
Daniel and Wayne

REPORT THIS REVIEW

Review 7 Mar 2023 Recommended by customer in EH6 My Age: 40 - 49 I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Our move was from a first floor flat in the New Town in Edinburgh to our New Build Colony House in the Ropeworks in Leith. We used Blackhall Removals Packing and Moving Service.

Cost: £1050

"I am delighted to share my positive review of Blackhall Removals, who provided outstanding services during our recent house move. From start to finish, their team was professional, efficient, and attentive to our needs, making the whole process as stress-free as possible.

The packing service provided by Blackhall Removals was exceptional. They used high-quality packing materials to ensure that all of our belongings were well-protected during transit. Their team took great care in handling our fragile items, ensuring that they were wrapped securely and transported with the utmost care.

On moving day, the Blackhall Removals team arrived promptly and worked tirelessly to load and unload our belongings with great speed and efficiency. They took great care in handling our furniture, ensuring that everything was placed exactly where we wanted it in our new home.

Throughout the entire process, the team at Blackhall Removals were friendly, polite, and professional. They went above and beyond to ensure that our move was a success, and we couldn't be happier with the service they provided.

Overall, I would highly recommend Blackhall Removals to anyone looking for a professional and reliable removals company. Their exceptional service, attention to detail, and commitment to customer satisfaction made our move a stress-free and enjoyable experience. Thank you, Blackhall Removals, for a job well done!"

Team:
Carrie did the packing and she was amazing. The two gentleman who loaded our house were terrific and the extra man power who arrived to help with the unload were marvellous. What a great team of people.

REPORT THIS REVIEW

Review 6 Mar 2023 Recommended by customer in EH13 I'm: Male business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move was from a 3 bedroom semi-detached house to a first floor flat in Edinburgh

Cost: £800

"Very professional and reliable removal company. The guys were so friendly and approachable and carried out any requests we had during our move. Our move was conducted very smoothly and efficiently. Great care was taken from them with our possessions. Would highly recommend!!"

Team:
Danny and his team, sorry can't remember their names.

REPORT THIS REVIEW

Review 27 Feb 2023 Recommended by customer in KY3 I'm: Male business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Customer Review

Moved from Edinburgh to Fife

Cost: £1146

"Have used this company before. No hesitation in recommending them.
The packing was carried out the morning before the move (13 February), and bed and essentials left for use that night. Everything was packed with care and nothing was broken or damaged.
They are efficient and took great care with my items. Clothes hung in special boxes.
The total time to removed my furnishings and boxes took under two hours.
A team of four did this efficiently and with professionalism. At the destination the lorry was unpacked and put into the appropriate rooms.
My bed was erected and very quickly the unloading was finished.
Thank you very much."

Team:
Simon and his team

REPORT THIS REVIEW

Review 21 Feb 2023 Recommended by customer in EH12 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from property into storage, storage, then move out of storage

Cost: £1560

"I went with Blackhall Moving as I had previously used them; and my experience had been that they were efficient and good-value. The initial appointment to review what was being moved was efficient as it was held online. The quote was far more reasonable than the two other quotes I had received.
On the day of the move out of the house they were punctual and quick at emptying the house into the containers for storage. On the day of moving into the new house, they were again very punctual and quick at unloading. They reassembled the beds quickly and ensured that furniture was where I needed it to be placed. They also moved an old washing machine out so that my washing machine could fit. What could have been a stressful day, wasn�t - all due to the removal guys.
Prior to both moves I received courtesy phone calls to ensure that everything was going to plan and reassurances that if things didn�t go to plan there would be solutions.

I would definitely recommend Blackhall Moving"

Team:
Vicki and the rest of the team

REPORT THIS REVIEW

Review 6 Feb 2023 Recommended by customer in EH4 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

bedroom furniture, warbrobe, king size bed, various other items

Cost: £228

"The removal team were excellent, they were concerned about the warbrobe being able to be moved without having to dismantle it, however they put down floor protection and carefully moved the wardrobe out succedssfully."

REPORT THIS REVIEW

Review 4 Feb 2023 Recommended by customer in EH10 I'm: Male business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move from Edinburgh to a village in Aberdeenshire. 4 bedroom house with difficult access at the new house.

"The whole team were professional and efficient. Friendly and easy to communicate with and they took any difficulties in their stride. They were organised, respectful and careful with my belongings. Thank you"

REPORT THIS REVIEW

Review 4 Feb 2023 Recommended by customer in EH4 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

We needed 4 items of furniture only moved about 100 miles.

Cost: £360

"A very efficient service overall with the guys on the day taking great care of our items. Based on our experience I would not hesitate to use Blackhall again and/or recommend them to others."

REPORT THIS REVIEW

Review 11 Jan 2023 Recommended by customer in Eh32 My Age: 30 - 39 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from East Lothian to Liverpool.

"Blackhall helped us move from East Lothian to Liverpool with our baby daughter. What could have been a stressful process was made extremely simple with great communication, planning and support from the whole team. The moving team on the day were friendly, professional, efficient and flexible - and took great care of our stuff. Would 100% recommend."

REPORT THIS REVIEW

Review 19 Dec 2022 Recommended by customer in EH4 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move into storage before decanting to new home

"Excellent level of service from start to finish. The job included packing our house contents, removal & storage and then move into new home.
Customer service and communication is faultless. The move team are experienced, thorough and took great care with everything."

Team:
Vicki, Simon, Daniel and team

REPORT THIS REVIEW

Review 13 Dec 2022 Recommended by customer in EH14 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Move took place in November / December. It was raining heavily but the removal staff continued working without complaint. We had some particularly large pieces of furniture which were handled with extreme care and without fuss.

Cost: £3600

"Blackhall Moving displayed exceptional service at all times. The staff were respectful, punctual, polite and very hard working. They were a pleasure to deal with and can highly recommend them."

Team:
Chris, Wayne, Chris' wife, Daniel and 2 others (sorry, can't remember their names)

REPORT THIS REVIEW

Review 2 Dec 2022 Recommended by customer in CA 1 My Age: 70 + I'm: Female I have known this business: 1 - 5 years business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

You moved our furniture into store and held it for three months. You then brought it down to Cumbria.

"Every item was well protected and packed so well
You took great care to put down floor covering before you started moving items,
Excellent service from start to finish
Very experienced men,helpful, polite and considerate
Packing was very good, no breakages or damage to furniture.
The calm attitude of the men made a stressful experience much easier.
Your men never stopped but had time to make sure everything was where we wanted it to be before they left
I was very pleased to find a local family business and I would highly recommended your services.You quote was very favourable .
"

Team:
Alan Chris please add names that removed from Edinburgh into storeo87

REPORT THIS REVIEW

Review 1 Dec 2022 Recommended by customer in EH4 I'm: Male business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

House move within Edinburgh

Cost: £1300

"Good service with experienced removal people"

REPORT THIS REVIEW

Review 15 Nov 2022 Recommended by customer in EH3 I'm: Male business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

A two part move of lots of household belongings from London to Edinburgh; the larger part into store until a house was bought and the smaller part into temporary accommodation.

"They were careful, helpful, quick and efficient."

REPORT THIS REVIEW

Review 15 Nov 2022 Recommended by customer in EH7 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Furniture picked up/ long term storage/ furniture delivered

Cost: £2000

"Outstanding service."

Team:
Vicki �nd the entire team

REPORT THIS REVIEW

Review 23 Sep 2022 Recommended by customer in EH6 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: Under 1 year business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

Multiple stage move. London to Edinburgh- into storage and rental property. 5 months later move from storage and rental into new home.

Cost: £6000

"From beginning to end, Blackhalls have made our multiple stage move simple and as stress free as possible. The communications from the office have been prompt and clear and the crews who packed and unpacked us were absolutely brilliant. Friendly, helpful and efficient - moving furniture around in rooms and packing breakables so well that we have had no casualties. The speed they work at is incredible. The estimate of cost, including 5 months of storage fees was spot on and more reasonable than any of the London based companies who we contacted.

I would recommend Blackhalls to anyone - whether you�re moving a long distance like us, or across town. They�re an exemplary company."

REPORT THIS REVIEW

Review 11 Sep 2022 Recommended by customer in Eh14 I'm: Male business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

We moved from a 3 bedroomed house in Edinburgh to another three bedroom house in Edinburgh.

Cost: £1140

"From beginning to end, Blackhall Movers were superb. We had several delays with our sale and Vicki was so accommodating rearranging our moving date and giving us helpful advice. Our quote was far and away the best out of the ones we received from other companies and there were no hard sell tactics. Weekly delivery of boxes was always on time. The team emptying our house were so quick and efficient and the two teams unloading at the new house were very accommodating, delivering every item exactly where we wanted it to go. Everyone was so friendly, calm and organised which made our move go so smoothly. I would not hesitate to recommend Blackhall if you are moving as they provide a first class service."

REPORT THIS REVIEW

Review 7 Sep 2022 Recommended by customer in EH12 I'm: Male business Blackhall Moving and Storage Ltd https://www.referenceline.com/removers_removals_companies-in-edinburgh-blackhallmovingandstorageltd-80919

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Advance Payment Guarantee

Yes

Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?

Customer Review

From a third floor flat to a ground floor across town. We were fully unloaded by 2pm.

"Efficient, courteous, they even bring you boxes and bubble wrap before you move if you need it.

I'm not planning to move again, but if I did, I'd use them again."

REPORT THIS REVIEW

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