Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Broughton Removals Ltd 9.7/100
290 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 290 reviews since 2009
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" Excellent service from the team from start to finish."   more
 
" Price for moving from Midlothian to fife was very competitive and an excellent experience was had from dealing with the office staff (Crystal) on updating them in dates for removal and the removers th...."   more
 
" I was pleased to have Broughtons because they were efficient, on time and very pleasant people."   more
 
" It has taken me a long time to finalise this move and I've been hopeful for a number of properties. Every time I contacted Broughton and they have been patient with all my changes. I did not look aro...."   more
 
 
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Review 26 Mar 2023
Recommended by customer in EH42
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing, storing and delivering from a 2-bed, top-floor flat to a detached house.
 
Cost: £1800
 

"Excellent service from the team from start to finish."
 
 
Team:
Chris did a great job of taking the lead.
 
 
 


Review 16 Mar 2023
Recommended by customer in KY5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was extremely smooth, the guys from Broughton Removals made everything so easy and helped in any way they could.
 
Cost: £1068
 

"Price for moving from Midlothian to fife was very competitive and an excellent experience was had from dealing with the office staff (Crystal) on updating them in dates for removal and the removers themselves, arrived on time, where courteous, polite and respectful and happy to chat as well.

Furniture was removed from old property and placed in the appropriate rooms in the new property, very thankful for their help

Would thoroughly recommend Broughton. Removals, this is the second move I have done in the last 9 years and both have been with this company, I would not choose anyone else
"
 
 
 
 


Review 7 Mar 2023
Recommended by customer in EH31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Move involving two separate days.

"I was pleased to have Broughtons because they were efficient, on time and very pleasant people."
 
 
Team:
I didnít know their names, four on day one three on day two. I gave them a tip in the form of a cheque made out to Broughtons.
 
 
 


Review 7 Mar 2023
Recommended by customer in EH21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
3 address changes Changed to 3 weeks Storage Had to collect keys for me
 
Cost: £1030
 

"It has taken me a long time to finalise this move and I've been hopeful for a number of properties. Every time I contacted Broughton and they have been patient with all my changes. I did not look around or worry about the quote because they did such a good job at moving me in to my previous hone I was confident of the service. A man came and looked found the flat for 30 seconds and muttered something about 500 square feet and was spot on. I had to change from the same day to Storage and it was very simple to do. On delivery there was a delay with the keys and you were prepared to send a couple of guys to Dalkeith to get the keys for me whilst the others came to deliver. That led to having 4 helpers and it turned out the sofa was too big for the door but with a combination of taking it apart and jiggling about they got the job done. Outstanding."
 
 
Team:
Mark R and Johnny on the move out and Chris P, Thomas, Callum and Sam on the move in
 
 
 


Review 3 Mar 2023
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Edinburgh to Fife
 
Cost: £1068
 

"From start to finish, excellent service. Would definitely recommend"
 
 
 
 


Review 26 Feb 2023
Recommended by customer in Eh4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from top floor flat to ground floor
 
Cost: £1000
 

"Cannot thank broughton removal enough. Highly proficient, professional at all times and just really friendly in what was a fairly stressful day ! Thanks so much to the guys for their help."
 
 
 
 


Review 16 Feb 2023
Recommended by customer in TD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 2nd floor tenement flat to 3 bed house. Several very large glass doored pieces of furniture. Challenging to move out but no damage.
 
Cost: £1800
 

"Happy to recommend Broughton Removals. Packed myself. All materials provided. Removal team polite and considerate. Awkward furniture and configuration of new property dealt with expertly. Only one small item damaged. Declared immediately and was easily repaired."
 
 
 
 


Review 16 Feb 2023
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move from a first floor 2 bedroom flat. Once loaded onto the removal lorry some items were to be dropped off at a nearby house while the rest were to go into storage. The items included a large corner sofa and recliner chair which required considerable skill in taking out of the flat down a narrow stairway.
 
Cost: £348
 

"Despite having only 3 weeks notice of the move from start to finish the move went without a hitch. Broughton Removals arranged for the initial visit very promptly and the resulting quote was very reasonable. Everything was explained and was very straightforward.

Packing materials were delivered a week before the move - again on the day agreed.

On the removal day the lorry arrived on time and the team was extremely efficient in removing items into the van. This involved negotiating large items of furniture out of narrow doors and stairways. Extreme care was taken with protecting items such as a large leather corner sofa.

Some items were then delivered to a nearby address and the rest to storage. Again everything was done swiftly and efficiently.

I can't praise the firm highly enough for making the entire process stress free and I would certainly use them again."
 
 
Team:
Sorry I can't remember all the names I spoke to but Sonny (initial quote), Gregg, Tom? (removals) and the office staff on the telephone were all very helpful.
 
 
 


Review 16 Feb 2023
Recommended by customer in EH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Broughton Removals moved me from Glasgow to Edinburgh. They provided a similarly five star service for my partner who moved to the same address from another location in Edinburgh the following day.

"The move was arranged at relatively short notice and was competitively priced. I was impressed with all aspects of the service from the initial assessment of my needs and dealings with office staff to removal of empty boxes once we had unpacked.
The moving crew themselves were superb. They packed most things on one day, leaving me with essentials, and then returned on the day of the move to pack the remaining items. The day of the move went very smoothly and was a stress free experience for me. Boxes were all clearly labelled and placed in the correct rooms; precious items were carefully handled; and the crew were polite and professional at all times.
They provided the same excellent service for my partner.
We would not hesitate to recommend Broughton Removals and they would be our first choice for any future move."
 
 
 
 


Review 18 Jan 2023
Recommended by customer in BN3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Broughton Removals moved me from my home in Edinburgh to Hove, East Sussex. I lived in a lower ground and basement flat in Edinburgh so a lot of stairs were involved. A lot of my possessions are extremely fragile (lots of old porcelain from the Far East, lamps, bowls, ornaments) and heavy (wooden chests and cupboards from Asia). Not to mention large paintings, mirrors and oriental screens.
 
Cost: £3690
 

"From the day I first made contact with Broughton Removals the service was exceptional; Jo and Crystal whom I spoke to in the office, Andrew who came out to issue the quotation and the whole team of removers. Exceptional care was taken packing fragile large porcelain lamps, bowls and ornaments, heavy old Asian furniture, large paintings, mirrors and oriental screens.

I chose to use the unpacking service when my containers arrived in Hove. Mark and Brian were unbelievably fast and efficient and by the time they left, absolutely everything was unpacked and the furniture in exactly the right place!!! I sent photographs to family friends and they could not believe how "at home" my new place looked after just 2 days. I would not consider my move a particularly easy one due to all the fragile items and heavy pieces of furniture. Mark and Brian were not only super efficient and patient, as I did change my mind on a few occasions as to where I wanted items of furniture placed, they remained good humoured and pleasant. What an amazing pair of guys. I was quite anxious about my move as I am now a widow and not as spritely as I used to be, but Broughton Removals managed to take away so much of that stress. There was not a single breakage.

We had used Broughton Removals on a previous move and their storage services."
 
 
Team:
Jo, Crystal, Andrew, Mark, Brian
 
 
 


Review 12 Jan 2023
Recommended by customer in EH3

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing up the house (over 2 days), moving items into storage, taking plants to motherís house, collecting plants from motherís house, taking items out of storage and moving items and plants to new home. Move in day included heavy lifting, assembling furniture, taking items to any room of choice etc.

"We were recommended Broughton Removals by our estate agent. Itís a stressful decision choosing a removal company. Itís very expensive to move house and youíre entrusting someone with your precious personal belongings. I was weary after the last removal company we used werenít great. However, Broughton Removals were absolutely outstanding. I cannot rate them highly enough.
The whole team are amazing. Our move was complicated, lengthy and stressful but I was in amazing hands. Jo in the office was a dream to work with, she was in constant communication, reassuring and supportive.
When it came time to pack up the house the team, lead by David, worked SO hard! I was very nervous about packing day, I have a lot of breakable vases, but I neednít have worried. They were fantastic. Nothing was too much trouble, they went out of their way to be accommodating and ensure the move went as smoothly as possible, even taking my plants round to my motherís while our things were in storage. Everyone was so friendly and professional, it made such a difference. The day they moved us into our new home, I cannot stress how hard David and Johnny worked. I was so grateful to have David again who packed up the house and moved us into the new house. He really is one in a million. David and his colleague Johnny worked unbelievably hard on move in day, they literally did not stop and worked till nightfall in a stressful situation to move us in that day. I canít thank them enough.
My biggest thanks to Jo and David and the Broughton team. I would recommend Broughton Removals in a heartbeat and if we ever move again I know who Iíll be ringing!"
 
 
Team:
Jo, David, everyone at Broughton
 
 
 


Review 30 Nov 2022
Recommended by customer in EH24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The job was to pack and move from a 4 bedroom detached property in Fife to a similar property in Midlothian. Having been in the property in Fife for 39 years we had gathered quite a considerable amount of "stuff".

"The experience of dealing with the team was excellent from start to finish. Calls with the office team were polite, helpful and professional. On the day, the collection team of 5 arrived on time and did an excellent job, advising and offering guidance as the job progressed. The next day 3 of the original team returned and made the delivery to the new address, with regular consultation to make sure everything was placed in the correct place.
We are delighted to recommend Broughton Removals and they would be our first choice for any similar work."
 
 
Team:
Everyone we met in the team were a credit to their company
 
 
 


Review 29 Nov 2022
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved next door, so the crew formed a chain gang!
 
Cost: £900
 

"This is our third move with Broughton, and have never experienced any problems.









"
 
 
 
 


Review 29 Nov 2022
Recommended by customer in Eh6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move within Edinburgh, with a full house of furniture. I''m a single mum with baby and they really put me at ease and made the move relatively stress-free.
 
Cost: £800
 

"Very kind, efficient, and completely as advertised. Were a huge help for me and I would 100% recommend Broughton Removals and will use again if needed in future. They went above and beyond for me and my 6 month old. Customer service was excellent too and answered all my anxious questions."
 
 
Team:
I'm sorry, I don't remember. Daryl? There were 3 and later 4 of them.
 
 
 


Review 21 Nov 2022
Recommended by customer in EH7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved over 2 days. The team arrived the day before our move and cleared the house. They were great. Totally professional but also cheerful and good fun. The following day they turned up at our new address and unloaded our mountain of boxes. The glass of one picture was broken, but they filled in a form for me and it was returned, fully repaired, within the week. Fantastic service.

"We were very pleased with how the whole thing went. It can be a very frustrating time, but the team made it seem so easy and seamless.. We did realise (too late) that we had packed the sugar, but thankfully the Broughton trucks seem to be well equipped with everything they could possibly need.. Honestly we were utterly delighted with the level of service.. Thank you.."
 
 
 
 


Review 17 Nov 2022
Recommended by customer in EH2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a small office move with some very large pieces of furniture.

"We booked Broughton Removals at very short notice. We didn't even have a firm date until about 1 week before the actual move. We added things on last minute and they were extremely accommodating. There were problems with access on the day and they added extra men to get the job finished. First class from the minute I picked up the phone to them. Could recommend them highly enough. The girl Jo in the office is fantastic to deal with. 5 Star"
 
 
Team:
Andrew, Jo
 
 
 


Review 8 Nov 2022
Recommended by customer in EH12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Three storey house to bungalow 2 miles away.
 
Cost: £2800
 

"Good back office and great team"
 
 
Team:
Walter an excellent foreman, and Darren, who will go far
 
 
 


Review 22 Oct 2022
Recommended by customer in EH10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from modern new build to older property within the same area.
 
Cost: £990
 

"House reviewed in person and estimate provided in timely manner. Firm chosen due to price and attention to detail. We self-packed and boxes and packing materials provided promptly as required.

On day of move, team arrived promptly with bonus of additional team member. We had a young baby and the team made it very smooth throughout the day. They were very polite, professional and highly efficient. Total of 2 hours in each property and we were left at the end with things exactly as we wanted - beds rebuilt etc. All items were handled with great care. Packing boxes were then collected once we contacted the team.

Cannot recommend highly enough!"
 
 
Team:
Sonny Munro
 
 
 


Review 20 Oct 2022
Recommended by customer in EH9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved part of my ground floor two bedroom house, to a room in a first floor flat, as part of a complicated sequence of moves.
 
Cost: £1000
 

"I cannot recommend Broughton Removals highly enough. All moves are stressful, mine was additionally stressful, due to moving a house-full of stuff, into one room, in a flat already quite full of furniture. This is one step in a series of moves to come. I was apprehensive about the amount of stuff fitting into the space.

The moving crew were outstandingly helpful on the day, and very efficient loading the van. They went above and beyond when unloading, helpfully thinking through the furniture placement, so that the house-worth of stuff, quite a lot of furniture and masses of boxes, could be easily accessed, and safely stacked. In fact was able to sit at a table and work on my laptop the same afternoon.
They really, really were superb. Skilled, courteous, friendly and efficient, I can't think what else you could hope for in a moving company.

The support from the office staff was also excellent, they must deal with stressed people all the time, and were very very understanding in any contact I had.

"
 
 
Team:
I'm afraid I didn't ask, too stressed, sorry, I hope they'll be complimented though
 
 
 


Review 19 Oct 2022
Recommended by customer in EH4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a top floor flat to a mews property - both in Edinburgh.

"The Broughton team were a pleasure to deal with for the entirety of our move. The costs were clear, and we agreed timings to align with our sale and purchase.

The removal was done over 3 days- Thursday, Friday and Monday - with the delivery to our new address agreed for the following Friday. Everything went to plan and the team handling both the removal and delivery were extremely helpful, as well as taking great care with any fragile items.

We moved from a top floor flat (so lots of stairs to negotiate!) and into a mews property - which also has 2 flights of stairs. The team took great care to cover the stair carpet and ensure that the glass stair wall was well protected.

The entrance to the Mews is narrow and the driver did a superb job of reversing the van around some parked cars

We have used Broughton before, and I wouldn't hesitate to recommend them for a professional, helpful and friendly removal service"
 
 
 
 

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