Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Broughton Removals Ltd 9.7/100
279 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 279 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" The experience of dealing with the team was excellent from start to finish. Calls with the office team were polite, helpful and professional. On the day, the collection team of 5 arrived on time and d...."   more
 
" This is our third move with Broughton, and have never experienced any problems. "   more
 
" Very kind, efficient, and completely as advertised. Were a huge help for me and I would 100% recommend Broughton Removals and will use again if needed in future. They went above and beyond for me and ...."   more
 
" We were very pleased with how the whole thing went. It can be a very frustrating time, but the team made it seem so easy and seamless.. We did realise (too late) that we had packed the sugar, but than...."   more
 
 
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Review 30 Nov 2022
Recommended by customer in EH24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The job was to pack and move from a 4 bedroom detached property in Fife to a similar property in Midlothian. Having been in the property in Fife for 39 years we had gathered quite a considerable amount of "stuff".

"The experience of dealing with the team was excellent from start to finish. Calls with the office team were polite, helpful and professional. On the day, the collection team of 5 arrived on time and did an excellent job, advising and offering guidance as the job progressed. The next day 3 of the original team returned and made the delivery to the new address, with regular consultation to make sure everything was placed in the correct place.
We are delighted to recommend Broughton Removals and they would be our first choice for any similar work."
 
 
Team:
Everyone we met in the team were a credit to their company
 
 
 


Review 29 Nov 2022
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved next door, so the crew formed a chain gang!
 
Cost: £900
 

"This is our third move with Broughton, and have never experienced any problems.









"
 
 
 
 


Review 29 Nov 2022
Recommended by customer in Eh6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move within Edinburgh, with a full house of furniture. I''m a single mum with baby and they really put me at ease and made the move relatively stress-free.
 
Cost: £800
 

"Very kind, efficient, and completely as advertised. Were a huge help for me and I would 100% recommend Broughton Removals and will use again if needed in future. They went above and beyond for me and my 6 month old. Customer service was excellent too and answered all my anxious questions."
 
 
Team:
I'm sorry, I don't remember. Daryl? There were 3 and later 4 of them.
 
 
 


Review 21 Nov 2022
Recommended by customer in EH7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved over 2 days. The team arrived the day before our move and cleared the house. They were great. Totally professional but also cheerful and good fun. The following day they turned up at our new address and unloaded our mountain of boxes. The glass of one picture was broken, but they filled in a form for me and it was returned, fully repaired, within the week. Fantastic service.

"We were very pleased with how the whole thing went. It can be a very frustrating time, but the team made it seem so easy and seamless.. We did realise (too late) that we had packed the sugar, but thankfully the Broughton trucks seem to be well equipped with everything they could possibly need.. Honestly we were utterly delighted with the level of service.. Thank you.."
 
 
 
 


Review 17 Nov 2022
Recommended by customer in EH2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a small office move with some very large pieces of furniture.

"We booked Broughton Removals at very short notice. We didn't even have a firm date until about 1 week before the actual move. We added things on last minute and they were extremely accommodating. There were problems with access on the day and they added extra men to get the job finished. First class from the minute I picked up the phone to them. Could recommend them highly enough. The girl Jo in the office is fantastic to deal with. 5 Star"
 
 
Team:
Andrew, Jo
 
 
 


Review 8 Nov 2022
Recommended by customer in EH12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Three storey house to bungalow 2 miles away.
 
Cost: £2800
 

"Good back office and great team"
 
 
Team:
Walter an excellent foreman, and Darren, who will go far
 
 
 


Review 22 Oct 2022
Recommended by customer in EH10
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from modern new build to older property within the same area.
 
Cost: £990
 

"House reviewed in person and estimate provided in timely manner. Firm chosen due to price and attention to detail. We self-packed and boxes and packing materials provided promptly as required.

On day of move, team arrived promptly with bonus of additional team member. We had a young baby and the team made it very smooth throughout the day. They were very polite, professional and highly efficient. Total of 2 hours in each property and we were left at the end with things exactly as we wanted - beds rebuilt etc. All items were handled with great care. Packing boxes were then collected once we contacted the team.

Cannot recommend highly enough!"
 
 
Team:
Sonny Munro
 
 
 


Review 20 Oct 2022
Recommended by customer in EH9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved part of my ground floor two bedroom house, to a room in a first floor flat, as part of a complicated sequence of moves.
 
Cost: £1000
 

"I cannot recommend Broughton Removals highly enough. All moves are stressful, mine was additionally stressful, due to moving a house-full of stuff, into one room, in a flat already quite full of furniture. This is one step in a series of moves to come. I was apprehensive about the amount of stuff fitting into the space.

The moving crew were outstandingly helpful on the day, and very efficient loading the van. They went above and beyond when unloading, helpfully thinking through the furniture placement, so that the house-worth of stuff, quite a lot of furniture and masses of boxes, could be easily accessed, and safely stacked. In fact was able to sit at a table and work on my laptop the same afternoon.
They really, really were superb. Skilled, courteous, friendly and efficient, I can't think what else you could hope for in a moving company.

The support from the office staff was also excellent, they must deal with stressed people all the time, and were very very understanding in any contact I had.

"
 
 
Team:
I'm afraid I didn't ask, too stressed, sorry, I hope they'll be complimented though
 
 
 


Review 19 Oct 2022
Recommended by customer in EH4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a top floor flat to a mews property - both in Edinburgh.

"The Broughton team were a pleasure to deal with for the entirety of our move. The costs were clear, and we agreed timings to align with our sale and purchase.

The removal was done over 3 days- Thursday, Friday and Monday - with the delivery to our new address agreed for the following Friday. Everything went to plan and the team handling both the removal and delivery were extremely helpful, as well as taking great care with any fragile items.

We moved from a top floor flat (so lots of stairs to negotiate!) and into a mews property - which also has 2 flights of stairs. The team took great care to cover the stair carpet and ensure that the glass stair wall was well protected.

The entrance to the Mews is narrow and the driver did a superb job of reversing the van around some parked cars

We have used Broughton before, and I wouldn't hesitate to recommend them for a professional, helpful and friendly removal service"
 
 
 
 


Review 18 Oct 2022
Recommended by customer in EH11
 My Age: 30 - 39 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We got Broughton Removals to pack up our 2-bed, 2nd-floor flat; put our belongings into storage for 2 nights to allow us to get the new place sorted, then delivered them to our new ground-floor flat/house.
 
Cost: £2450
 

"This was the second time in a year that I've used Broughton Removals and the service has been excellent both times.

The process of getting the quote was quick and easy, all communication was received and responded to promptly, and the guys who did the actual packing, removals, and delivery were really excellent.

While the cost isn't insignificant, it is honestly worth every penny to have the most physically exhausting part of moving taken care of.

Our planned move/completion date happened to fall on the day of the Queen's funeral which was very stressful as we feared all our plans would fall apart, but Broughton Removals very quickly reassured us that they would carry out the pack and removal as agreed which was a huge relief!

All-in-all a really professional service and wouldn't hesitate to use again and also recommend to others.

"
 
 
 
 


Review 14 Oct 2022
Recommended by customer in BA12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was in 3 waves: 1st removing items from our house into Broughton Removals containers. Although BR had arranged for "no parking" cones to be placed in the parking area well ahead of the moving day, three cars had to be removed by the city council. It all went well despite this unplanned delay. The large van parked in front of the house and from that moment the dismantling, lifting and loading the containers went very efficiently. 2nd wave was storage. This was handled well by BR. The storage lasted about 4+ months. The goods were undamaged by their long stay in storage. 3rd wave was the final delivery of our items.
 
Cost: £4202
 

"The employees were very good and professional.
We kept Broughton Removals updated about the next house purchase. When we had a final move-in date, we rang Broughton Removals and were disappointed that they were fully booked and it would be an additional 13 days before they could dispatch a lorry. We did appreciate that they didn't charge for storage for those 13 extra days.
On the day of the final move, good as gold, two employees arrived. They rang ahead of time to let us know a Time of Arrival. Within 3 hours, they had offloaded the 3 containers and helped to assemble the furniture. Again, very professional, polite and efficient employees."
 
 
Team:
I don't remember the 1st team (3 men) but the 2nd team was Steve and0 "Ginge"
 
 
 


Review 13 Oct 2022
Recommended by customer in EH11

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from city flat to village house.
 
Cost: £1203
 

"The last time we moved in 2009 we used Broughton removals so they were the obvious choice, we weren’t disappointed either with the engagement prior to the move or the move itself. Due to factors outside our control there was quite a delay getting into our new home but both the office and the moving crew were really reasonable which was good as we were mega stressed. Fantastic company and although we hope not to be moving anytime soon, we know who we would use."
 
 
 
 


Review 13 Oct 2022
Recommended by customer in td13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
the service provided by Broughtons was excellent, from the initial contact with the office to the actual move. We would not hesitate to recommend Broughtons to friends and family.

"Being a Family business really comes over in any dealings you have with Broughtons. They take a pride in providing an excellent service and will go that extra mile for you."
 
 
 
 


Review 13 Oct 2022
Recommended by customer in Ky5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a flat to a bungalow
 
Cost: £1000
 

"A smooth experience from start to finish, a quick removal of furniture from my old property. I utilised the storage facility for three months and the delivery of my furniture to my new property was again quick and efficient."
 
 
 
 


Review 20 Sep 2022
Recommended by customer in Eh52
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
the move was very successful and on time

"the removal was excellent"
 
 
Team:
cant remember
 
 
 


Review 15 Sep 2022
Recommended by customer in PH2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move after 36 years from Edinburgh to Perthshire.

"From start to finish the staff at Broughton Removals were very helpful and gave us every support we needed. Prior to our move they provided everything we needed for packing and nothing was a problem. We needed lots of packing materials eg boxes, tape, bubble wrap etc, and everything we required was made available. The office staff were great and were really interested in our move and it was obvious they wanted to make this move as easy as possible for us.
The removal men were equally helpful and continually assured us that nothing was a problem. It was so helpful that they started loading their van the day before our move and on the day of the actual move it meant that it was only the remaining items to load onto the van.
We appreciated the way all the men worked and it was wonderful to see their work ethos which was consistent throughout the move.
All the men were happy at their work and it was obvious that they were all nice guys. This was such a blessing.
We are more than happy to recommend Broughton Removals unreservedly.
Thank you.
"
 
 
Team:
Sonny, Jo, Crystal, Chris, (and other office staff), Walter, Jack, Ginger, and othe removal guys. Apologies for not remembering all the names.
 
 
 


Review 15 Sep 2022
Recommended by customer in EH12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Midlothian into Edinburgh city

"Broughton Removals gave an excellent service and took a lot of the hassle out of our move. The removal guys were really professional and nothing was too much trouble for them. They were also really cheerful throughout the day despite having to carry furniture up two flights of stairs and the job going on a bit longer because of a delay in getting the keys. They dealt with some sensitive items (eg a box with my late mother's ashes) with a lot of care and respect."
 
 
 
 


Review 13 Sep 2022
Recommended by customer in PE9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service removal from Edinburgh to Lincolnshire with packing, 2 nights away for the driver +1 to deliver and unload at the other end.
 
Cost: £4500
 

"We were very happy with the service provided by Broughton Removals. A team of people came in over 2 days to pack and load. They worked quickly and efficiently, we have yet to uncover any breakages. We were particularly impressed by our the efforts of the 2 man team chosen to drive our possessions South and unload them at the other end. They worked solidly from 8am to nearly 6pm. They were unfailingly positive, energetic and cheerful throughout and managed to move some awkward, heavy pieces into a much smaller house. They definitely went “the extra mile”, were a pleasure to deal with and made the process of such a big move as stress- free as possible.
Thank you Broughton Removals."
 
 
Team:
Dave and Ginger
 
 
 


Review 9 Sep 2022
Recommended by customer in EH13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was carried out quickly and efficiently. The removers were very helpful in various ways. This is the second time we have used Broughton and would recommend them.
 
Cost: £1200
 

"They arrived when they said they would, they would deliver the boxes if you give them more than a weeks notice if you have stuff to pack yourself. They packed everything safely, they were helpful, polite and industrious. Highly recommend them."
 
 
 
 


Review 8 Sep 2022
Recommended by customer in Eh21
 My Age: 40 - 49 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
London to Edinburgh house move

"A very tricky house move from London to Edinburgh during the middle of a Covid lockdown was made a breeze by Broughton Removals and their fantastic service and high level of professionalism. The contents of our London house were packed up and moved within a day and delivered safely to Scotland. Such was the level of packing talent even a box of eggs we’d unwittingly left in our kitchen made it up in one piece ! It’s a family business and this shows very friendly and kind service that puts the customer first. The whole team were fantastic and we would definitely use again . Thank you !"
 
 
Team:
Jo
 
 
 

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