Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Broughton Removals Ltd 9.6/100
229 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 229 reviews since 2009
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From my first phone enquiry, the delivery of the packing boxes, the packing and the house removal, to the prompt collection of my empty boxes , the standard of service was very high and most profess...."   more
 
" Broughton Removals were a very pleasant company to work with. The quality of service was great from the administration team to the removal one. The pricing quoted was competitive and reasonable, the ...."   more
 
" I have used Broughton Removals before so had no hesitation in asking them to quote again for our move. I found every member of the team so friendly. Very helpful, in what can be a very stressful ti...."   more
 
" Broughton Removals were simply fantastic and I could not recommend them highly enough. Our move was complex and involved four separate properties in total. At each stage of the move Broughton Re...."   more
 
 
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Review 11 Feb 2021
Recommended by customer in EH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a large bungalow to a 2 bed ground floor flat nearby. As I was downsizing not all furniture from bungalow was being moved. I had used this family removal firm 33 years ago and was delighted they were able to do my move.

"From my first phone enquiry, the delivery of the packing boxes, the packing and the house removal, to the prompt collection of my empty boxes , the standard of service was very high and most professional.

The service provided was fantastic at a good price and carried out in a most courteous, helpful and caring manner with the team always remaining smiling and happy. Any enquiries I made to the office prior to removal day were dealt with efficiently and pleasantly. The packing was done quickly and neatly and removal day went all to plan with the two man team packing the van with unbelievable skill.

I would have no hesitation in recommending this family removal business."
 
 
Team:
Mark & Grant - removal men, all office staff and Sonny Munro
 
 
 


Review 26 Jan 2021
Recommended by customer in EH11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had our two bedroom flat packed up as a part of the service stored for 6 weeks and moved in into our new home.
 
Cost: £1700
 

"Broughton Removals were a very pleasant company to work with. The quality of service was great from the administration team to the removal one.
The pricing quoted was competitive and reasonable, the process was quick which we really appreciated. They were very accommodating when it came to the dates of removal.
On the day, the packing team were very efficient and fun to work with. They took an upmost care with all our possessions. Same on the moving in day. All the content of our flat was in within few hours! We were very impressed.
We also appreciated the boxes pick up service.
Thank you so much for making a very stressful process of moving houses so much easier for us!!
"
 
 
 
 


Review 14 Jan 2021
Recommended by customer in EH7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2nd floor 3 bed room traditional tenement flat in Edinburgh into a 3 bed semi detached property on the 18th of December. We had a lot of stuff, which meant putting over 40 boxes into storage prior to the move.

"I have used Broughton Removals before so had no hesitation in asking them to quote again for our move.

I found every member of the team so friendly. Very helpful, in what can be a very stressful time for families. Even when our dates moved they were very accommodating and flexible. All the paperwork was ease to read and straight forward.

The move was well organised and the guys moving the items where so cheerful and helpful. Everything was treated well and nothing was damaged and even when we had a hold up with the collect of the keys at the new property the staff were great and so accommodating.

"
 
 
Team:
Jo and the team at the office and I cant remeber the moving guys names
 
 
 


Review 6 Jan 2021
Recommended by customer in EH39
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broughton Removals assisted with a 3 day pack of our three storey modern townhouse. Most items then went into storage for 18 months. On the day of our move, Broughton Removals also assisted us with a move to our rented apartment. Four months later, Broughton Removals moved us from our rented apartment to a renovated flat (with numerous items being brought out of storage at this time). Fourteen months later, Broughton Removals moved all items in storage to our renovated house. All moves went very smoothly!

"Broughton Removals were simply fantastic and I could not recommend them highly enough.

Our move was complex and involved four separate properties in total. At each stage of the move Broughton Removals were helpful, professional and offered service above and beyond what we expected.

The initial evaluation was carried out by Mr Munro. He was very knowledgeable and reassuring so we knew we were in good hands. The office staff were very efficient and accommodating, especially when our move in date for our last property changed on numerous occasions! Jo Munro requires particular praise as she was excellent at handling all of our specific needs and requests. Jo has an a fabulous client facing manner.

The removal team were very polite and professional. They worked hard and completed all of our moves very quickly and diligently. At our final move, on the removal teams lunch break, I was even asked if I wanted something brought back for my lunch. A very considerate and kind team if ever there was one. Finally, Bundy deserves a special mention as he was able to find very specific items which we had requested within the 10 crates we had in storage. Well done Bundy!"
 
 
Team:
Jo Munro and Bundy
 
 
 


Review 16 Nov 2020
Recommended by customer in IV36
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £10000
 

"What can I say about Broughton Removals which doesn’t involve superlatives? Nothing!

Right from the first time I met the inestimable Sonny Munro, I had a good feeling about what was to follow. This was only reaffirmed when my family and I met his daughter Jo. They take great pride in their Family Business of the Year Award, and as previous winners of that accolade we know just how hard one has to work, and frankly how good one has to be and how satisfied one’s customers have to be, in order to attain even a nomination, let alone win The Gong.

We moved from a 4,650 square foot house in East Lothian to a 9,500 square foot house in Moray, in five days from start to finish – deliberately spaced out to make our lives as customers easier at a stressful time, so the 4 strong crew (who were with us throughout) packed up on the Monday and Tuesday, drove the 200 miles north on the Wednesday, unloaded one lorry on the Thursday and the other on the Friday, and the whole experience simply could not have been more pleasurable.

The crew were tremendously polite, good fun, and incredibly good at their jobs; we had some pieces of really quite valuable furniture to move, but they accomplished that with aplomb.

In all my 56 years it was quite the most pleasurable move I have ever experienced.

In short, if you want the best (and at a very Grown Up price) then you absolutely should not look beyond Broughton Removals.

Stephen R Scott

FIRST CLASS!!"
 
 
Team:
Sonny, Jo, Jason, Chris, Kevin and Declan.
 
 
 


Review 24 Aug 2020
Recommended by customer in KY13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic move from East Lothian to Kinross

"Broughton Removals of Edinburgh handled my house move professionally and efficiently from start to finish. The quotation was provided quickly after an inspection visit and all my questions were answered satisfactorily. The move was initially postponed due to Covid 19 but the communication around this from the company was good and once the move was rescheduled it went ahead without incident. The team that did the packing and move were experts who took great care with multiple fragile items - there were no breakages - and were thorough in clearing the house. The team were also friendly and a real pleasure to deal with during a stressful time. Unloading at the new house was swift and furniture was placed as requested. Once boxes were unpacked and emptied by us we were able to request collection by Broughton and this was done - again efficiently and on the date agreed. I cannot recommend this company too highly."
 
 
Team:
Carol; Kris; Ian; Bundy, Mark and team
 
 
 


Review 20 Aug 2020
Recommended by customer in EH3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broughton Removals have undertaken five home moves for us since 2002, including a ''pack and move'' to their Storage facility. The most recent move was split over two separate days because of the Coronavirus and serious illness and we were provided with a seamless, bespoke service given these difficult circumstances. All staff rigidly adhered to Government Guidelines relative to Covid-19.

"All of Broughton Removals' staff - Management, Admin and Porters - were extremely professional, helpful, friendly and polite, keeping in close contact throughout the entire removal processes. This made for a stress-free experience."
 
 
Team:
Jo, Kris, Carol, Bundy, Mark and Kevin
 
 
 


Review 5 Mar 2020
Recommended by customer in EH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I downsized within Edinburgh. My move included 1000s of books and large bookcases, a piano, drumkit, wetsuits, surfboards.
 
Cost: £2000
 

"I was moving my stuff along with a load of stuff belonging to my kids, who are away at university, and weren't there to help. So I had a lot to deal with. On the day of the move there was a last-minute legal complication that was incredibly stressful. I honestly couldn't have coped without Bundy and the crew, who made the impossible possible.

Not only are they excellent at logistics (my things were incredibly well wrapped and packed) but they have the emotional intelligence to support customers when they are absolutely frazzled. Bundy had a Zen-like calm throughout the day. Ginge not only made me tea, unasked, but found out how I liked my tea and remembered.

By the time we got to my new house, it was getting late in the day, and extra crew came and helped, some giving up on evening plans to get me moved in and not stuck overnight.

A friend who was helping me pointed out that the movers all got on well together and you could tell they really were a team.

I chose Broughton initially because of the rave reviews here. And here's another one!"
 
 
Team:
Bundy, Ginge
 
 
 


Review 10 Feb 2020
Recommended by customer in EH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move from Edinburgh to East Lothian was carried out with great expertise and care. The men did a fantastic job of packing and moving everything quickly and efficiently and what can be a stressful day turned into a great success.

"From the initial survey / costing / quote - everything was fully explained, dates and times agreed and the move all went so well.
The guys doing the job were excellent, very caring and really good fun and could not do enough for us.
A truly 5 Star experience."
 
 
 
 


Review 28 Jan 2020
Recommended by customer in Pert
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Edinburgh to Perthshire last week from a four bed, three public room house. The new house had a difficult entrance arrangement.
 
Cost: £4900
 

"Andrew visited us first to assess our needs and cost our removal. He was well presented, professional, polite and friendly. Jason was our foreman for the removal and he came along to visit us prior to the move to ensure everything would be done to meet our needs on the day. Once again Jason was well presented, professional and friendly. We had the full packing and removal service. The job began on Monday and the team from Broughton arrived as arranged. The team presented well dressed and smart. They had a professional, friendly, helpful attitude which relieved a great deal of the stress involved in moving home. They had a 'can do' approach to the task. The team worked very hard throughout the day packing and loading and had a bright and happy disposition. Tuesday was more packing and loading and once again the team worked extremely hard. We were left with the essentials that evening as we were doing the removal the next day. On Wednesday the team arrived and started dismantling beds etc. which had been left until the Wednesday. Once again they carried out this work to an extremely high standard. We set of by noon for our new home. The team brought us our essentials to get us comfortable and settled. Beds and other furniture were reassembled. Couches were put into place where we wanted them. They left leaving us comfortable for the evening. On Thursday the bulk of our belongings arrived as per schedule. The entrance to our new home is not the best but Jason managed to get the wagon down to our property having had to reverse along a narrow lane and then negotiate a downwards, sweeping driveway to our house. The team was in good form and immediately began the unloading. Everything was placed where we wanted it and even when we changed our minds about the position of some items the team were more than happy to move things around (some very heavy furniture was involved). I could not believe how quickly the team managed to unload such a large wagon. In conclusion I would like to say it was a joy to have the Broughton team with us during one of the most potentially stressful times. They made everything possible. Nothing was too much trouble. Their happy and cheerful attitude helped more than I can say. They took away a great deal of the stress I was feeling prior to the move because I felt I was in safe hands with them around. They were absolutely brilliant and I was genuinely sorry to say goodbye to the guys. I have now unpacked and can honestly say I am in awe. Everything is in tact. Not even a chip out of a glass. I have a lot of china and porcelain items so this is very impressive. I would have no hesitation in using Broughton in the future and would certainly recommend them to anyone who wishes a truly competitively priced, professional and caring removal firm. In my opinion they are the best. Thank you Broughton Removals of Edinburgh. You did a fantastic job for us and we are very grateful to you all."
 
 
Team:
Jason, Tommo, Mark, Kevin, Grant, Sam, Johnny
 
 
 


Review 7 Nov 2019
Recommended by customer in EH34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I needed a very, very heavy old pianola (player piano) moved from one room in my home to another room, going out one patio door and coming back in another. I also needed a large 3 piece suite and other items moved in the same way.

"A member of staff came to my home to assess the work reqired. He was very helpful and was clear about what would be done and when, and the price that would be charged. The team arrived on time and the three guys who moved our incredibly heavy piano and furniture were great; they did a fantastic job and were really polite and helpful. The piano has been in my family for over 40 years and they took great care of it and all the items moved.

I am very happy to recommend this company and would use them again if I ever need this kind of service in the future."
 
 
 
 


Review 7 Nov 2019
Recommended by customer in HP5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good removed from residence in Edinburgh to be shipped to three separate addresses in England. Three containers loaded with the items to be delivered to each address. Two boxes forgotten to be loaded and collected by Broughton''s staff member after business and put in container. Excellent service! Two months later delivered to CB10, HP5 and BN3. The first two with tricky access. One required backing down a one way street. The next the van had to be parked 100 yards away and the furniture handled from there.
 
Cost: £2400
 

"
Helpful and informative, and telephone and email contact immediate.

Time delay between packing and delivery but to be expected with part loads.

Quite unstressfull!"
 
 
Team:
Adam
 
 
 


Review 1 Nov 2019
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We downsized from a family home to a smaller flat.
 
Cost: £2000
 

"Broughton Removals were absolutely fantastic throughout the whole process. Due to a slightly complicated selling/buying process we ended up changing our removal plans three times and at each stage the removal team were incredibly supportive, flexible, professional and reassuring. We felt extremely confident in their ability to move on. On the day the moving team were excellent and we felt in very safe hands! We could not recommend them highly enough."
 
 
Team:
Jo, Kris and Ian
 
 
 


Review 20 Sep 2019
Recommended by customer in EH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4-bedroom terraced house in a cul-de-sac to a detached bungalow with several steps leading up to the front door. We did most of our own packing. Broughton stored our possessions overnight, as our intention was to move into our new house the next day. However, the move was delayed by several hours because our purchaser was late in transferring the funds. It was a very stressful time for us.

"The removers were efficient and handled our items with care. They dismantled and rebuilt beds, and shrouded mattresses, chairs and sofas in protective coverings.

When we contacted Broughton to let them know the move would be delayed, they were sympathetic and helpful.

The team were excellent. Nothing was too much trouble, and their good cheer helped to mae a difficult situation easier. I would recommend Broughton Removals."
 
 
Team:
Walter, Chris
 
 
 


Review 10 Sep 2019
Recommended by customer in G11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From rented premises in Leith to a flat in Glasgow

"The whole experience was a good one, from the pre visit to the move itself, albeit more expensive than I thought it would be.

Thorough, professional and efficient throughout.

Mitchell and Grant were terrific."
 
 
Team:
Mitchell and Grant.
 
 
 


Review 2 Sep 2019
Recommended by customer in EH9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a three bed ground floor flat to a five bed end of terrace house.
 
Cost: £1800
 

"All was going very smoothly with the lorry packed up by 3pm the day before we were due to move in to our new house. However, at 4pm our solicitors realised that our purchaser had messed up her mortgage by not including her husband on the deeds. The move was put on hold indefinitely. Broughton couldn't have been more helpful. They put all our stuff into storage, whilst letting me oversee the items so that I could pick out some essentials to live with until we got into the new house. They then brought our essentials all the way back to our house on the same day. When the move finally went forward, they then shifted things around so we could get them back at a days notice. Delighted!"
 
 
Team:
Carol, Craig, Bundy, Tomo, Rab.
 
 
 


Review 1 Jul 2019
Recommended by customer in EH3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from East Lothian into city centre Edinburgh flat and overnight storage.

"Broughtons were hugely supportive of me in what was a difficult move. They confidently went about their work and only bothered me with questions when it was needed.

The packers and removers were very sensitive, considerate and reassuring and and genuinely took my stress levels down.

I wouldn't use any other company."
 
 
Team:
Bundy?
 
 
 


Review 26 May 2019
Recommended by customer in eh15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We needed to move out of our previous home and into our new home all in the course of 24 hours.
 
Cost: £1300
 

"I couldn't recommend Broughton Removals enough - they provided us a clear idea of what we needed and costs, shifted their quote when our move situation changed, got us boxes and handled the move brilliantly. From the estimator and the office communications to the move team - it was a very smooth experience.
"
 
 
Team:
Bundy and two other guys
 
 
 


Review 22 Feb 2019
Recommended by customer in G3 6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from a second floor tenement flat in Edinburgh’s Old Town to a fourth floor tenement flat in Glasgow. Both flats had challenges to say the least and as a result this was a 2 day move. The only access to our Edinburgh flat is a spiral staircase which greets you immediately as you open the front door. It also has an awkward L-shaped hallway. We had 2 large sofas, a double wardrobe, super king size bed and multiple fragile items. There is on street parking only but the suspension of the parking bays was arranged in advance by the team. Our flat in Glasgow is on the 4th floor and the staircase is L-shaped with banisters all the way up with access from one main door only.
 
Cost: £1600
 

"The company we used was Broughton Removals. We submitted an enquiry online and received a response almost immediately I called to arrange a visit to our property and. Mr Munro Senior (Sonny) cane to view the flat to give us a detailed quote. He was so friendly and immediately put my mind at ease. He explained the different services offered and went through all the options in detail. Nothing seemed to faze him even with the challenges present by both properties involved in our move and the distance between.
A detailed quote with all options and breakdown of charges was sent to me the following day and within 24 hours of the visit. Everything was clearly detailed and there were no surprises in terms of additional charges etc
I accepted the quote and received a prompt acknowledgment and suitable dates and times were arranged.
Our move was from a second floor tenement flat in Edinburgh’s Old Town to a fourth floor tenement flat in Glasgow. Both flats had challenges to say the least and as a result this was a 2 day move.
Day 1 consisted of packing service and loading of the van in Edinburgh. Two packers arrived first thing then 3 further crew men arrived to load the van. All of the crew were polite, well presented and friendly and didn’t complain at all despite the challenging staircase!!
We decided to include the packing service which was the best decision as the crew packed everything with extreme care, suitable padding and clearly labelled all boxes with contents and locations. Everything was packed efficiently and with care.
Day 2 the van arrived early morning in Glasgow. Our Glasgow flat, which is on the fourth floor with additional stairs inside, is only accessed by one main door. The stairs are L-shaped and also have banisters to negotiate. There was a team of four and they worked really well together and again were all polite, well presented and very friendly. The best thing was that nothing seemed to be too much bother.
Some items eg the wardrobe has been dismantled for ease of moving but all items were reassembled by Sam and the team at the end of the day.
I honestly could not fault the service from Broughton Removals from start to finish.
They are so professional, friendly and helpful. The crew, led by Sam, were superstars and worked incredibly hard for 2 days solid. Carol and Kris were extremely helpful and reassuring by phone and email whenever I had any queries and Sonny was an absolute pleasure to deal with.
I would have no hesitation in recommending Broughton Removals to anyone and will definitely use them again in any future moves.
"
 
 
Team:
Sam Laing, Ginger, Greg, Declan, Carol, Kris, Sonny
 
 
 


Review 21 Feb 2019
Recommended by customer in EH7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Broughton Removal lads were tasked with lifting two heavy cast iron radiators up two flights of narrow stairs for us.
 
Cost: £109
 

"They did this seriously efficiently, enthusiastically and professionally. Many many thanks guys, you were super fast! Very grateful to you helping us out. Worth mentioning very punctual also.
Back office staff were great to deal with also.
Will recommend the services of Broughton Street removals without hesitation."
 
 
Team:
Dean
 
 
 

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