Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The firm\'s charges are reasonable for the work involved
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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Our move was from a second floor tenement flat in Edinburgh’s Old Town to a fourth floor tenement flat in Glasgow. Both flats had challenges to say the least and as a result this was a 2 day move.
The only access to our Edinburgh flat is a spiral staircase which greets you immediately as you open the front door. It also has an awkward L-shaped hallway. We had 2 large sofas, a double wardrobe, super king size bed and multiple fragile items. There is on street parking only but the suspension of the parking bays was arranged in advance by the team.
Our flat in Glasgow is on the 4th floor and the staircase is L-shaped with banisters all the way up with access from one main door only.
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Cost: £1600
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Team: Sam Laing, Ginger, Greg, Declan, Carol, Kris, Sonny
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