Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Broughton Removals Ltd 9.7/100
252 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 252 reviews since 2009
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The price represents value for money

 
 
 
Recent Reviews 
 
" I have been really impressed by the Broughton Removals team, from the initial visit to give me an estimate, dealing with the office staff, to the excellent teams who moved me out and into storage, and...."   more
 
" Finding, buying and selling homes and the consequent move process is, according to quality research, consistently, after relationship breakdown and bereavement, the most stressful process that individ...."   more
 
" Needed a firm to do my packing and move from my current address. Contacted Broughton Edinburgh and from the start they were helpful and curtious. I was impressed by the in price given they were doi...."   more
 
" From the initial online contact with Broughton Removals I was provided a professional and high quality level of service. Sonny came to visit and provided me with a quote for the removal, with his know...."   more
 
 
About Us



Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 2 Jul 2022
Recommended by customer in EH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
As the top and bottom of my chain could not agree on a date, I broke the impasse and so moved out of the old property into storage, and two weeks later moved from storage into my new flat.
 
Cost: £1800
 

"I have been really impressed by the Broughton Removals team, from the initial visit to give me an estimate, dealing with the office staff, to the excellent teams who moved me out and into storage, and then back from storage into my new flat. I highly recommend them."
 
 
 
 


Review 23 Jun 2022
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
My move was from a second floor, two bedroom flat in Edinburgh, stuffed full of books and papers (I am a university professor) as well as furniture and pictures, to a first-floor, larger flat. I have moved home 11 times in my adult life, including moves within Canada (3) and Australia (2).
 
Cost: £1600
 

"Finding, buying and selling homes and the consequent move process is, according to quality research, consistently, after relationship breakdown and bereavement, the most stressful process that individuals endure.
I am in my 70's and I recently moved home in Edinburgh and Broughton Removals really helped me through that process in all sorts of ways. They responded promptly to my expression of interest and, despite their (well-earned) reputation as a recent 'Scotland's Company of the Year' they visited, estimated and sent a quote within a couple of days. It not only arrived faster than from two competitors but it was cheaper.
Broughton were incredibly supportive in the run-up to the move as Covid-effects were disrupting sale completions and move dates, and mine changed twice. They just adapted and when the time came to move provided me with lots of boxes and, more important, support to pack-up all my stuff. On the removal day they arrived promptly, did not inconvenience neighbours, and the team (because they clearly were such) worked hard to remove a challenging load of furniture, books very quickly indeed. After storing my stuff for a week or so, until my predecessors moved out of my new flat, they re-installed all my belongings, put everything in place and unpacked all sorts of boxes (kitchen equipment, plates, glasses, lights etc) and put my belongings where I asked. Not a thing was broken or damaged. Everything was done in good time and with good cheer.
The removal team were just outstanding and so were the office staff. When I settled my relatively modest bill for a pretty big move I accidentally overpaid by £300. The CEO arrived at my door, explained my error, and left me with an envelope of cash (sadly now long spent).
I just wanted to record my appreciation of the professionalism, good humour and kindness of all of those I worked with from Broughton Removals to move into my new flat."
 
 
Team:
Jo Munro, in the office, and Walter Stepien, in the frontline moving action, led a really great team.
 
 
 


Review 21 Jun 2022
Recommended by customer in ML85

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
After twelve years living in tented accommodation finerly moving to my own place

"Needed a firm to do my packing and move from my current address.
Contacted Broughton Edinburgh and from the start they were helpful and curtious.
I was impressed by the in price given they were doing all the packing for me.
The in team arrived at the given time packed all my stuff on day one and moved it all on day two.
Though out they were pleasant and considerate.
Really impressed by the whole process."
 
 
Team:
Broughton Edinburgh
 
 
 


Review 14 Jun 2022
Recommended by customer in EH23

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 2 bed flat within the city with 2 persons worth of property to be moved. Glass cabinets and a expensive TV sets were within this also.
 
Cost: £800
 

"From the initial online contact with Broughton Removals I was provided a professional and high quality level of service. Sonny came to visit and provided me with a quote for the removal, with his knowledge of the removal industry being second to none. He immediately put me at ease with his manner and conduct. I received the quote shortly after and the move date was booked with ease.

On the day of the move, the team were amazing. They were very friendly and their work ethic was amazing. They safely moved all the boxes out the house and loaded them with care. Once we finally had the keys to the new property, once again the guys got straight to work, unloading all the boxes from the vans and putting them where we asked without any issues. One of the lads was able to dismantle and rebuild some items also which was amazing.

Since moving in to the new home, I’ve arranged to have the boxes they supplied taken away also, another great wee addition to what they offer.

As above, I’ve been thoroughly impressed by the service received from start to finish. Moving house is extremely stressful, however Broughton Removals were the only thing that worked like clockwork on the day. I’d highly recommend them to anyone! Thanks again for all your help."
 
 
 
 


Review 8 Jun 2022
Recommended by customer in EH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From day one of contacting Broughton Removals,I was impressed by their professionalism and value for money. The company representative who came out initially to assess my belongings was courteous and nothing appeared to be too much bother. They arranged parking permits for the removal vans and I was encouraged to contact the office with any queries . Boxes & tape were provided as I wanted to pack myself.
 
Cost: £1200
 

"On the day of the removal, the wonderful removal men were on time, very professional and effective. The men were very careful with all our belongings and delivered them safely to our new address. The men all had a good sense of humour which made a stressful event all the more easier.

If there was an Oscar Ceremony for Removal Companies -Broughton would win.
Excellent service from Stratton to finish.
Good value for money.
Felt listened too and taken care of.
Highly recommend!"
 
 
Team:
They were all excellent,couldn’t single any one out.
 
 
 


Review 12 May 2022
Recommended by customer in EH29
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Broughton Removals were amazing during the relocation of my Mum''s possessions from her house in Kent all the way up to Edinburgh, with a month in between removal and relocation (the goods were stored in Broughton removals storage containers in their warehouse during this time).
 
Cost: £4000
 

"I have used Broughton Removals twice before for my own house moves in Scotland, so didn't even consider using any other firm for my Mum's complex move. I wanted to make use of Broughton Removal's secure furniture storage option since we couldn't easily use an alternative self store option as we wouldn't have been able to be present to move the furniture into such as we're staying down in Kent for a little time before driving ourselves up to Scotland. The guys that came for the removal day were amazing, friendly, polite, ultra careful with packing items and upon opening all the boxes after relocation to the new property- absolutely nothing was broken or lost. The guys moving Mum's stuff into her new place were also very helpful, moving heavy items into our desired positions and were also very friendly and polite. The admin staff I spoke with at the Broughton Removal's management offices were absolutely brilliant too and bent over backwards to bring our relocation date forwards once we had our completion dates finalised. Making payments, viewing invoices and documents was also super efficient as Broughton Removals have a secure customer 'portal' for uploads and downloads. We were really very happy with the overall service and would thoroughly recommend to others."
 
 
Team:
Dave, Frank ( removals guys) Crystal, Kris and Ian ( back office)
 
 
 


Review 10 May 2022
Recommended by customer in EH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2nd floor flat to house move. As stress free move as possible from start to finish. Can’t rate this company highly enough. Thank you all so much and keep up the standards of good work.

"This is the 2nd time we have used Broughton Removals (albeit 20 years apart) and we are so pleased to have gone back to use the services of this company for our recent move. From the get go, the company handled our move so smoothly, and I can honestly say all of the staff working for this company we personally found to be none other than professional, extremely competent and friendly. In particular, we would like to thank Ian Walker who came and provided us with a fair removal quote, the admin staff we had been in contact with, namely Crystal and Morgan who were quick at answering queries and sorting out box drop off etc, and then the 3 brilliant removal guys: Mark, Mark and Billy that did our actual physical house move.

These three removal guys get my utmost respect, they worked so hard and nothing seemed to phase them … not even even a ‘beast’ of a sofa that was extremely challenging to physically get in and out of properties due to narrow door widths. The guys worked as a team and systematically emptied room by room ensuring all furniture and boxes were handled with care. They also dismantled and rebuilt bed frames for us which was just an incredible bonus.

Your company should be so proud of its workforce knowing that customers who booked to use this service will have confidence in knowing that the removal will be managed as stress free as possible. I have already been sharing the news of our house move with family and friends and will not hesitate to use your services for any future house moves I do. Thank you all.

"
 
 
Team:
Ian Walker, Crystal and Morgan (admin staff) Mark, Mark & Billy (removal guys)
 
 
 


Review 10 May 2022
Recommended by customer in EH15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving out of my home was not made easy as the road in front of the house was closed due to tram works ongoing. This meant all items had to be carried about two hundred yards to the van. Then I had to leave my goods in storage for approx nine months due to extensive renovation of new place.
 
Cost: £1476
 

"I was very pleased with the service provided. The movers were very cheerful and reassured me at all times that everything would go fine. It did!

My stuff was returned in exactly the same condition, no breakages or spoiling of anything. The lads who moved me back in were again very cheerful, efficient and so quick I couldn’t believe they finished when they did. All in all you took the stress out of what could have been a nightmare and I thank you so much.

Nothing was too much trouble great Corrientes all round."
 
 
Team:
Sorry bad memory for names
 
 
 


Review 6 May 2022
Recommended by customer in EH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving to a slightly smaller property. Hence move involved some items to move with us and some to go into storage. This all worked flawlessly. Many fragile glass items, antiques and art works all carefully wrapped and boxed.
 
Cost: £2300
 

"Simple straightforward move went exactly as planned despite complication of some items going into storage.
Everything went as expected and move completed on time.
Price was very competitive but nothing gave us the impression it was a cut price job.

All the empty boxes and packaging were collected in days of asking for this to be done.

Highly recommended.
"
 
 
Team:
Sam and his team.
 
 
 


Review 23 Mar 2022
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved house apprehensively due to having a young family and disabilities. We weren''t able to do much ourselves ability-wise so went with Broughton Removals as they had a good reputation and I liked that they were a local family firm.
 
Cost: £1500
 

"First we got a quote from them after they viewed our property and discussed the contents to be moved. A friendly, quick process and a chance to air any worries.

What we got was the most amazing service. A business-like but personable crew. They all worked very hard but also managing a stress-free attitude.

Not only a practical help but a calming influence on the days.

All items in pristine condition. Really couldn't recommend high enough. Thank you!"
 
 
Team:
Can't remember - there were four initially then about 8 or 9 turned up to help.
 
 
 


Review 17 Mar 2022
Recommended by customer in Eh17
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved from a flat then had my stuff in storage for 5 months. Then i moved to a 4 bed house. All in edinburgh.

"Great experience. The boys did well and it was a fair price."
 
 
Team:
Broughton removals
 
 
 


Review 16 Mar 2022
Recommended by customer in EH3

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I used Broughton Removals to transport some items of furniture including a piano, from a house in Bedfordshire up to a storage facility in Edinburgh.
 
Cost: £1200
 

"The move went extremely well. From my initial enquiry to the move itself, both office staff and removal crew were helpful, prompt and very profession. I would have no hesitation in recommending Broughtons, and would definitely use them again. A first class service."
 
 
 
 


Review 11 Mar 2022
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
When deciding on our big move from Edinburgh to East Anglia, we interviewed three removal companies. After careful consideration, we decided on Broughton Removals essentially because we greatly appreciated the personal involvement of the key personnel in the firm coupled with the personal relationship that we felt we could develop with the company. Our removal turned out to be a complicated matter because of the non-completion of our new build which was delayed by three and a half months beyond our anticipated move in date. We required more long-term storage than anticipated along with a very understanding set of responses from Broughton Removals. When we finally agreed the uplift from storage and delivery date, our house was still not fully completed. As a result, the normal unloading and placement of furniture could not be undertaken and we needed the Broughton team to assist us fill our large double garage in such a way that we could gain access to our furniture and possessions together with carefully filling one large living room with furniture with legs in such a manner that the underfloor heating screed could fully dry out in that room as well as throughout the rest of the house. This also meant arranging and stacking the furniture so that access to beds, mattresses, and other essential elements for living could be easily achieved. When the time came to move in – about three weeks after the actual delivery – we managed it relatively painlessly thanks to the team effort made by Broughton.

"The teams at both ends of the move were always polite, friendly and accommodating.

It was inevitable with the staggered completion of our new build that unforeseen circumstances would arise. However, we would like to express our appreciation to the Broughton management - especially Jo and Sonny Munro because any matters which required discussion and resolution were always addressed promptly and professionally whilst remaining friendly, personal and with consideration for our plight.

We sincerely hope that this is our last house move given we are “getting on a bit” so we will happily “sign off” by recommending Broughton Removals to anyone who is seeking a removal firm that can combine care, consideration and professionalism all with the personal touch that such a respected family firm brings.

Jeff and Tricia Stevenson"
 
 
Team:
Jo and Sonny Munro
 
 
 


Review 24 Feb 2022
Recommended by customer in EH15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved our whole house contents from one part of edinburgh to another.

"Reliable and trustworthy family run business. Efficient and timely removal of our items from our home on one day. Then the next day they traveled first thing to our new home. We had the option to have items remaining for a night’s sleep at our old home and they would have returned for these the next day before departing but we did not need this to happen."
 
 
Team:
Walter
 
 
 


Review 23 Feb 2022
Recommended by customer in EH4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We were moving a short distance but with a number of larger items and were pleased to go for the full packing and removals service. As part of this, the team dismantled and rebuilt our bed, as well as moving a particularly tricky sofa-bed. The team were fantastic - polite, punctual and knowledgeable and our move went without a hitch.
 
Cost: £1200
 

"We decided to get the full packing and removals service from Broughton Removals and could not be more pleased we did so. The packing was fantastic - everything was packed very well, labelled appropriately and well taken-care of. On the day of the move, the team arrived promptly and worked swiftly and efficiently. They were considerate, polite and communicative. Upon arrival into our new property, they laid down floor coverings and ascertained where items were going. They then proceeded to pop boxes in the correct rooms, querying any boxes appropriately. Once we had unpacked a few days later, the boxes were all collected. We could not have been more pleased with the service and would highly recommend."
 
 
Team:
Ginge did our packing.
 
 
 


Review 5 Feb 2022
Recommended by customer in EH16

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very well on the day and a potentially stressful day went without a hitch.

"We can really recommend Broughtons. The four man squad that came to move us were excellent. They were friendly and cheerful, but always professional; they clearly knew their business. They moved a very heavy bed settee up a very tight angled stairway that we thought wouldn't be possible. Nothing seemed too much trouble for them."
 
 
Team:
Mark, Rab, Mitchell and Sean
 
 
 


Review 20 Jan 2022
Recommended by customer in EHH3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Broughton Removals helped us with our weekend removal from our two existing offices in Edinburgh into one larger office in the New Town of Edinburgh.
 
Cost: £7000
 

"Broughton Removals helped us to move from our two existing offices in Edinburgh into one larger office in the New Town. The new office covers four floors, with high ceilings, so many stairs and no lift. Lots of desks, heavy boxes of files and filing cabinets were moved into the floors above ground level, so there was a lot of manual lifting. Broughton helped us pack both offices on the Friday before the move, we moved over the weekend and unpacked on Monday, so by late afternoon on Monday the move was complete. We got an easy to understand quotation in advance, any queries regarding planning the move were dealt with efficiently by the Operation & Sales Manager and his team. On the day, the removal men were a pleasure to work with. They turned up on time, were professional, worked hard, were well organised, handled the heavy lifting with good humour, and were conscientious with the unpacking. They were friendly and helpful throughout the operation. I was delighted with the service and have no hesitation recommending them."
 
 
Team:
Andrew Walker on Sales and Operations and the men - Chris, Mark, Sean, Ginge, Sam, Ian, and at least another three others whose names I can't recall
 
 
 


Review 17 Jan 2022
Recommended by customer in G12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Relocation removal; uplift and storage of items from self-storage; provision of boxes and packing materials
 
Cost: £2500
 

"We instructed Broughton Removals to carry out our relocation removal from Edinburgh to Glasgow. They also collected items from storage for us. We cannot recommend this family company highly enough, and have already recommended them to family friends. Nothing was too much trouble for them. They were absolutely "can-do", calm and professional in all aspects of the move. They ensured that everything worked like clockwork and removed 100% of the stress of our removal for us. THANK YOU, Broughton Removals."
 
 
Team:
Andrew, Crystal and the moving team
 
 
 


Review 19 Oct 2021
Recommended by customer in EH12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Residential house move including packing service

"We were incredibly impressed with the packing & moving service provided by Broughton Removals.
They worked so hard & nothing was too much trouble, even with a difficult house layout in our new place. They also found a solution to getting our sofa upstairs when it wouldn’t fit up the stairs.

An excellent service from start to finish."
 
 
Team:
Sam, Sean & Grant
 
 
 


Review 2 Oct 2021
Recommended by customer in EH4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a large 4 bedroom house to a smaller flat, and split our belongings between storage and the flat. We decided to pack our own boxes and try to get rid of as much clutter as possible in the process. Broughton provided as many boxes ahead of time as we wanted, along with rolls of tape and packing paper. When we needed more, they were dropped off promptly. We also needed to move a traditional upright piano into storage, and were assured they had a great deal of experience in protecting and moving pianos.

"The initial quotation visit gave us great confidence that Broughton knew exactly what they were doing and that would take care of us. We weren’t sure how much we’d store and how much we’d move, but they were completely flexible on that, which made it much easier from our point of view. We had a lot of good advice ahead of time, and all our questions/concerns were answered to our satisfaction. The process took two days - one to take out the things going to storage, the second to move what was left to the flat. The team were outstanding, and worked hard and in good humour, and took great care with our belongings. Everything was really well protected, beds were dismantled, framed pictures carefully packed and protected etc. The piano was thoroughly protected and moved using the proper equipment. For extra reassurance we were even shown the piano once it was in the van and ready to go. A piano isn’t an easy thing to move and needs to be done professionally, and we were very happy with how it was handled.



The moving-in was also very straightforward, all the furniture was put exactly where we asked (and even moved around when we realised it wasn’t working), bed reassembled etc. The team worked flat-out and in what seemed like no time everything was in the flat. Nothing was damaged, which says it all really.



All in all, it couldn’t have been a better experience."
 
 
Team:
Walter Stepien is the only name we recall.
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1