Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Broughton Removals Ltd 9.6/100
236 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 236 reviews since 2009
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Broughton Removals helped us to move from our two existing offices in Edinburgh into one larger office in the New Town. The new office covers four floors, with high ceilings, so many stairs and no lif...."   more
 
" We instructed Broughton Removals to carry out our relocation removal from Edinburgh to Glasgow. They also collected items from storage for us. We cannot recommend this family company highly enough, a...."   more
 
" We were incredibly impressed with the packing & moving service provided by Broughton Removals. They worked so hard & nothing was too much trouble, even with a difficult house layout in our new place...."   more
 
" The initial quotation visit gave us great confidence that Broughton knew exactly what they were doing and that would take care of us. We weren’t sure how much we’d store and how much we’d move, but th...."   more
 
 
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Review 20 Jan 2022
Recommended by customer in EHH3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broughton Removals helped us with our weekend removal from our two existing offices in Edinburgh into one larger office in the New Town of Edinburgh.
 
Cost: £7000
 

"Broughton Removals helped us to move from our two existing offices in Edinburgh into one larger office in the New Town. The new office covers four floors, with high ceilings, so many stairs and no lift. Lots of desks, heavy boxes of files and filing cabinets were moved into the floors above ground level, so there was a lot of manual lifting. Broughton helped us pack both offices on the Friday before the move, we moved over the weekend and unpacked on Monday, so by late afternoon on Monday the move was complete. We got an easy to understand quotation in advance, any queries regarding planning the move were dealt with efficiently by the Operation & Sales Manager and his team. On the day, the removal men were a pleasure to work with. They turned up on time, were professional, worked hard, were well organised, handled the heavy lifting with good humour, and were conscientious with the unpacking. They were friendly and helpful throughout the operation. I was delighted with the service and have no hesitation recommending them."
 
 
Team:
Andrew Walker on Sales and Operations and the men - Chris, Mark, Sean, Ginge, Sam, Ian, and at least another three others whose names I can't recall
 
 
 


Review 17 Jan 2022
Recommended by customer in G12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation removal; uplift and storage of items from self-storage; provision of boxes and packing materials
 
Cost: £2500
 

"We instructed Broughton Removals to carry out our relocation removal from Edinburgh to Glasgow. They also collected items from storage for us. We cannot recommend this family company highly enough, and have already recommended them to family friends. Nothing was too much trouble for them. They were absolutely "can-do", calm and professional in all aspects of the move. They ensured that everything worked like clockwork and removed 100% of the stress of our removal for us. THANK YOU, Broughton Removals."
 
 
Team:
Andrew, Crystal and the moving team
 
 
 


Review 19 Oct 2021
Recommended by customer in EH12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential house move including packing service

"We were incredibly impressed with the packing & moving service provided by Broughton Removals.
They worked so hard & nothing was too much trouble, even with a difficult house layout in our new place. They also found a solution to getting our sofa upstairs when it wouldn’t fit up the stairs.

An excellent service from start to finish."
 
 
Team:
Sam, Sean & Grant
 
 
 


Review 2 Oct 2021
Recommended by customer in EH4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large 4 bedroom house to a smaller flat, and split our belongings between storage and the flat. We decided to pack our own boxes and try to get rid of as much clutter as possible in the process. Broughton provided as many boxes ahead of time as we wanted, along with rolls of tape and packing paper. When we needed more, they were dropped off promptly. We also needed to move a traditional upright piano into storage, and were assured they had a great deal of experience in protecting and moving pianos.

"The initial quotation visit gave us great confidence that Broughton knew exactly what they were doing and that would take care of us. We weren’t sure how much we’d store and how much we’d move, but they were completely flexible on that, which made it much easier from our point of view. We had a lot of good advice ahead of time, and all our questions/concerns were answered to our satisfaction. The process took two days - one to take out the things going to storage, the second to move what was left to the flat. The team were outstanding, and worked hard and in good humour, and took great care with our belongings. Everything was really well protected, beds were dismantled, framed pictures carefully packed and protected etc. The piano was thoroughly protected and moved using the proper equipment. For extra reassurance we were even shown the piano once it was in the van and ready to go. A piano isn’t an easy thing to move and needs to be done professionally, and we were very happy with how it was handled.



The moving-in was also very straightforward, all the furniture was put exactly where we asked (and even moved around when we realised it wasn’t working), bed reassembled etc. The team worked flat-out and in what seemed like no time everything was in the flat. Nothing was damaged, which says it all really.



All in all, it couldn’t have been a better experience."
 
 
Team:
Walter Stepien is the only name we recall.
 
 
 


Review 7 Sep 2021
Recommended by customer in EH6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stress free moving is Broughton Removals and that’s what they actually achieve. Turn up when they say they do and get on with the job in a professional manor. Everything treated the way things should be treated. They go far and beyond to make things stress free for you.

"Broughton removals we’re so professional from start to finish and made everything so stress free .
Not that I’m moving again, but if I do Broughton Removals will be my choice.
The Team of guys that help you move are fantastic.
Office staff are so helpful when you can abs reassure you everything will go well and they do."
 
 
Team:
The Boys 👍👍👍
 
 
 


Review 7 Sep 2021
Recommended by customer in EH6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved into a new build and due to the current COVID situation the dates kept moving. The team at Broughton worked with us to store our furniture and accommodated us at short notice when the final moving in date was confirmed. Even on the moving in day we did not get the keys until 5pm but the team worked with us to get us in. The team kept us calm throughout the whole stressful situation. Our second move was for my Partners 88yr old mother that was downsizing into the same new development. We worked closely with the developers to ensure this ran smoothly, however through no fault of this didn''t happen on the day, but the next day. Again the team at Broughton couldn''t of been anymore accommodating. I couldn''t recommend The Team at Broughton more highly. I

"Broughton removers have been life savers for us, not only once but twice. From the beginning the service was professional, friendly and nothing was to much trouble.

Professional, friendly, polite, accommodating, flexible. Understanding.

I could go on and on. 😁"
 
 
 
 


Review 16 Jun 2021
Recommended by customer in EH32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service. Very professional and extremely helpful. Your guys were the best and lovely to deal with
 
Cost: £1600
 

"From the first enquiry I made to our furniture being packed from East Lothian to Newcastle has been first class. Nothing was a bother. The boys that packed and unpacked were very helpful, lovely ,cheery and very professional. A credit to your company. It is probably the best customer experience I have received in a number of years. Thank you for helping me as it has been quite stressful and you put my mind at rest. Everytime I had a question or had to change anything, it was never an issue. Thank you and your team for being an amazing company to deal with and I will be recommending your service to my friends and family. Excellent first class service."
 
 
 
 


Review 11 Feb 2021
Recommended by customer in EH15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a large bungalow to a 2 bed ground floor flat nearby. As I was downsizing not all furniture from bungalow was being moved. I had used this family removal firm 33 years ago and was delighted they were able to do my move.

"From my first phone enquiry, the delivery of the packing boxes, the packing and the house removal, to the prompt collection of my empty boxes , the standard of service was very high and most professional.

The service provided was fantastic at a good price and carried out in a most courteous, helpful and caring manner with the team always remaining smiling and happy. Any enquiries I made to the office prior to removal day were dealt with efficiently and pleasantly. The packing was done quickly and neatly and removal day went all to plan with the two man team packing the van with unbelievable skill.

I would have no hesitation in recommending this family removal business."
 
 
Team:
Mark & Grant - removal men, all office staff and Sonny Munro
 
 
 


Review 26 Jan 2021
Recommended by customer in EH11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had our two bedroom flat packed up as a part of the service stored for 6 weeks and moved in into our new home.
 
Cost: £1700
 

"Broughton Removals were a very pleasant company to work with. The quality of service was great from the administration team to the removal one.
The pricing quoted was competitive and reasonable, the process was quick which we really appreciated. They were very accommodating when it came to the dates of removal.
On the day, the packing team were very efficient and fun to work with. They took an upmost care with all our possessions. Same on the moving in day. All the content of our flat was in within few hours! We were very impressed.
We also appreciated the boxes pick up service.
Thank you so much for making a very stressful process of moving houses so much easier for us!!
"
 
 
 
 


Review 14 Jan 2021
Recommended by customer in EH7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2nd floor 3 bed room traditional tenement flat in Edinburgh into a 3 bed semi detached property on the 18th of December. We had a lot of stuff, which meant putting over 40 boxes into storage prior to the move.

"I have used Broughton Removals before so had no hesitation in asking them to quote again for our move.

I found every member of the team so friendly. Very helpful, in what can be a very stressful time for families. Even when our dates moved they were very accommodating and flexible. All the paperwork was ease to read and straight forward.

The move was well organised and the guys moving the items where so cheerful and helpful. Everything was treated well and nothing was damaged and even when we had a hold up with the collect of the keys at the new property the staff were great and so accommodating.

"
 
 
Team:
Jo and the team at the office and I cant remeber the moving guys names
 
 
 


Review 6 Jan 2021
Recommended by customer in EH39
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broughton Removals assisted with a 3 day pack of our three storey modern townhouse. Most items then went into storage for 18 months. On the day of our move, Broughton Removals also assisted us with a move to our rented apartment. Four months later, Broughton Removals moved us from our rented apartment to a renovated flat (with numerous items being brought out of storage at this time). Fourteen months later, Broughton Removals moved all items in storage to our renovated house. All moves went very smoothly!

"Broughton Removals were simply fantastic and I could not recommend them highly enough.

Our move was complex and involved four separate properties in total. At each stage of the move Broughton Removals were helpful, professional and offered service above and beyond what we expected.

The initial evaluation was carried out by Mr Munro. He was very knowledgeable and reassuring so we knew we were in good hands. The office staff were very efficient and accommodating, especially when our move in date for our last property changed on numerous occasions! Jo Munro requires particular praise as she was excellent at handling all of our specific needs and requests. Jo has an a fabulous client facing manner.

The removal team were very polite and professional. They worked hard and completed all of our moves very quickly and diligently. At our final move, on the removal teams lunch break, I was even asked if I wanted something brought back for my lunch. A very considerate and kind team if ever there was one. Finally, Bundy deserves a special mention as he was able to find very specific items which we had requested within the 10 crates we had in storage. Well done Bundy!"
 
 
Team:
Jo Munro and Bundy
 
 
 


Review 16 Nov 2020
Recommended by customer in IV36
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £10000
 

"What can I say about Broughton Removals which doesn’t involve superlatives? Nothing!

Right from the first time I met the inestimable Sonny Munro, I had a good feeling about what was to follow. This was only reaffirmed when my family and I met his daughter Jo. They take great pride in their Family Business of the Year Award, and as previous winners of that accolade we know just how hard one has to work, and frankly how good one has to be and how satisfied one’s customers have to be, in order to attain even a nomination, let alone win The Gong.

We moved from a 4,650 square foot house in East Lothian to a 9,500 square foot house in Moray, in five days from start to finish – deliberately spaced out to make our lives as customers easier at a stressful time, so the 4 strong crew (who were with us throughout) packed up on the Monday and Tuesday, drove the 200 miles north on the Wednesday, unloaded one lorry on the Thursday and the other on the Friday, and the whole experience simply could not have been more pleasurable.

The crew were tremendously polite, good fun, and incredibly good at their jobs; we had some pieces of really quite valuable furniture to move, but they accomplished that with aplomb.

In all my 56 years it was quite the most pleasurable move I have ever experienced.

In short, if you want the best (and at a very Grown Up price) then you absolutely should not look beyond Broughton Removals.

Stephen R Scott

FIRST CLASS!!"
 
 
Team:
Sonny, Jo, Jason, Chris, Kevin and Declan.
 
 
 


Review 24 Aug 2020
Recommended by customer in KY13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic move from East Lothian to Kinross

"Broughton Removals of Edinburgh handled my house move professionally and efficiently from start to finish. The quotation was provided quickly after an inspection visit and all my questions were answered satisfactorily. The move was initially postponed due to Covid 19 but the communication around this from the company was good and once the move was rescheduled it went ahead without incident. The team that did the packing and move were experts who took great care with multiple fragile items - there were no breakages - and were thorough in clearing the house. The team were also friendly and a real pleasure to deal with during a stressful time. Unloading at the new house was swift and furniture was placed as requested. Once boxes were unpacked and emptied by us we were able to request collection by Broughton and this was done - again efficiently and on the date agreed. I cannot recommend this company too highly."
 
 
Team:
Carol; Kris; Ian; Bundy, Mark and team
 
 
 


Review 20 Aug 2020
Recommended by customer in EH3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broughton Removals have undertaken five home moves for us since 2002, including a ''pack and move'' to their Storage facility. The most recent move was split over two separate days because of the Coronavirus and serious illness and we were provided with a seamless, bespoke service given these difficult circumstances. All staff rigidly adhered to Government Guidelines relative to Covid-19.

"All of Broughton Removals' staff - Management, Admin and Porters - were extremely professional, helpful, friendly and polite, keeping in close contact throughout the entire removal processes. This made for a stress-free experience."
 
 
Team:
Jo, Kris, Carol, Bundy, Mark and Kevin
 
 
 


Review 5 Mar 2020
Recommended by customer in EH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I downsized within Edinburgh. My move included 1000s of books and large bookcases, a piano, drumkit, wetsuits, surfboards.
 
Cost: £2000
 

"I was moving my stuff along with a load of stuff belonging to my kids, who are away at university, and weren't there to help. So I had a lot to deal with. On the day of the move there was a last-minute legal complication that was incredibly stressful. I honestly couldn't have coped without Bundy and the crew, who made the impossible possible.

Not only are they excellent at logistics (my things were incredibly well wrapped and packed) but they have the emotional intelligence to support customers when they are absolutely frazzled. Bundy had a Zen-like calm throughout the day. Ginge not only made me tea, unasked, but found out how I liked my tea and remembered.

By the time we got to my new house, it was getting late in the day, and extra crew came and helped, some giving up on evening plans to get me moved in and not stuck overnight.

A friend who was helping me pointed out that the movers all got on well together and you could tell they really were a team.

I chose Broughton initially because of the rave reviews here. And here's another one!"
 
 
Team:
Bundy, Ginge
 
 
 


Review 10 Feb 2020
Recommended by customer in EH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move from Edinburgh to East Lothian was carried out with great expertise and care. The men did a fantastic job of packing and moving everything quickly and efficiently and what can be a stressful day turned into a great success.

"From the initial survey / costing / quote - everything was fully explained, dates and times agreed and the move all went so well.
The guys doing the job were excellent, very caring and really good fun and could not do enough for us.
A truly 5 Star experience."
 
 
 
 


Review 28 Jan 2020
Recommended by customer in Pert
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Edinburgh to Perthshire last week from a four bed, three public room house. The new house had a difficult entrance arrangement.
 
Cost: £4900
 

"Andrew visited us first to assess our needs and cost our removal. He was well presented, professional, polite and friendly. Jason was our foreman for the removal and he came along to visit us prior to the move to ensure everything would be done to meet our needs on the day. Once again Jason was well presented, professional and friendly. We had the full packing and removal service. The job began on Monday and the team from Broughton arrived as arranged. The team presented well dressed and smart. They had a professional, friendly, helpful attitude which relieved a great deal of the stress involved in moving home. They had a 'can do' approach to the task. The team worked very hard throughout the day packing and loading and had a bright and happy disposition. Tuesday was more packing and loading and once again the team worked extremely hard. We were left with the essentials that evening as we were doing the removal the next day. On Wednesday the team arrived and started dismantling beds etc. which had been left until the Wednesday. Once again they carried out this work to an extremely high standard. We set of by noon for our new home. The team brought us our essentials to get us comfortable and settled. Beds and other furniture were reassembled. Couches were put into place where we wanted them. They left leaving us comfortable for the evening. On Thursday the bulk of our belongings arrived as per schedule. The entrance to our new home is not the best but Jason managed to get the wagon down to our property having had to reverse along a narrow lane and then negotiate a downwards, sweeping driveway to our house. The team was in good form and immediately began the unloading. Everything was placed where we wanted it and even when we changed our minds about the position of some items the team were more than happy to move things around (some very heavy furniture was involved). I could not believe how quickly the team managed to unload such a large wagon. In conclusion I would like to say it was a joy to have the Broughton team with us during one of the most potentially stressful times. They made everything possible. Nothing was too much trouble. Their happy and cheerful attitude helped more than I can say. They took away a great deal of the stress I was feeling prior to the move because I felt I was in safe hands with them around. They were absolutely brilliant and I was genuinely sorry to say goodbye to the guys. I have now unpacked and can honestly say I am in awe. Everything is in tact. Not even a chip out of a glass. I have a lot of china and porcelain items so this is very impressive. I would have no hesitation in using Broughton in the future and would certainly recommend them to anyone who wishes a truly competitively priced, professional and caring removal firm. In my opinion they are the best. Thank you Broughton Removals of Edinburgh. You did a fantastic job for us and we are very grateful to you all."
 
 
Team:
Jason, Tommo, Mark, Kevin, Grant, Sam, Johnny
 
 
 


Review 7 Nov 2019
Recommended by customer in EH34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I needed a very, very heavy old pianola (player piano) moved from one room in my home to another room, going out one patio door and coming back in another. I also needed a large 3 piece suite and other items moved in the same way.

"A member of staff came to my home to assess the work reqired. He was very helpful and was clear about what would be done and when, and the price that would be charged. The team arrived on time and the three guys who moved our incredibly heavy piano and furniture were great; they did a fantastic job and were really polite and helpful. The piano has been in my family for over 40 years and they took great care of it and all the items moved.

I am very happy to recommend this company and would use them again if I ever need this kind of service in the future."
 
 
 
 


Review 7 Nov 2019
Recommended by customer in HP5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
Good removed from residence in Edinburgh to be shipped to three separate addresses in England. Three containers loaded with the items to be delivered to each address. Two boxes forgotten to be loaded and collected by Broughton''s staff member after business and put in container. Excellent service! Two months later delivered to CB10, HP5 and BN3. The first two with tricky access. One required backing down a one way street. The next the van had to be parked 100 yards away and the furniture handled from there.
 
Cost: £2400
 

"
Helpful and informative, and telephone and email contact immediate.

Time delay between packing and delivery but to be expected with part loads.

Quite unstressfull!"
 
 
Team:
Adam
 
 
 


Review 1 Nov 2019
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We downsized from a family home to a smaller flat.
 
Cost: £2000
 

"Broughton Removals were absolutely fantastic throughout the whole process. Due to a slightly complicated selling/buying process we ended up changing our removal plans three times and at each stage the removal team were incredibly supportive, flexible, professional and reassuring. We felt extremely confident in their ability to move on. On the day the moving team were excellent and we felt in very safe hands! We could not recommend them highly enough."
 
 
Team:
Jo, Kris and Ian
 
 
 

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