Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Broughton Removals Ltd 9.7/100
328 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 328 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.5/10 Value Rating 9.5
The price represents value for money
 
 
 
Recent Reviews 
 
" I was really happy with the service I received from initial quote to moving on the day. The moving team were professional, knowledgeable and helpful. They went out of their way to make the move as smo...."   more
 
" Fantastic service. Friendly yet professional. Fastest out of the companies I contacted for quotes and everything went smoothly on the day. We also appreciated their understanding whilst waiting for ke...."   more
 
" The whole experience from start to finish was efficient and friendly. As we are elderly and were being assisted by our daughter and son-in-law, who do not live locally but had travelled some distance ...."   more
 
" They seem to charge roughly the same rates as the main national companies but their forms were easier to fill in. We did not know until more or less the day before our move that the house sale had bee...."   more
 
 
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Review 15 Sep 2023
Recommended by customer in EH19

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from large home to a smaller one on the same estate.
 
Cost: £1000
 

"I was really happy with the service I received from initial quote to moving on the day. The moving team were professional, knowledgeable and helpful. They went out of their way to make the move as smooth as possible. I’d be happy to recommend you to others. It definitely took the dress out of the move itself."
 
 
Team:
I can’t remember sorry but they did introduce themselves on the day and were very pleasant.
 
 
 

Review 10 Sep 2023
Recommended by customer in EH25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from one house to another. Included packing service.
 
Cost: £1800
 

"Fantastic service. Friendly yet professional. Fastest out of the companies I contacted for quotes and everything went smoothly on the day. We also appreciated their understanding whilst waiting for keys to new property.

Definitely would use again"
 
 
 
 

Review 9 Sep 2023
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We are an elderly couple (84 / 85) who were downsizing. Move involved one van to pack and deliver the furniture and other stuff we were keeping to a ground floor flat about 2 miles away and one van to deliver the rest of our furniture to our daughter and son-in-law 200 miles away.
 
Cost: £7500
 

"The whole experience from start to finish was efficient and friendly. As we are elderly and were being assisted by our daughter and son-in-law, who do not live locally but had travelled some distance especially to help us, we very much appreciated the friendliness and efficiency of everyone we dealt with. Everything arrived at its destinations on time and without damage, including 9 large pots of plants for our outdoor deck.

There was only one small problem, which may have been partially our fault for not labelling stuff sufficiently carefully as 'please keep each box in tact and separate'. My husband, as a metal smith, has a very large number of very small tools, pieces of metal he is working on, items in various stages of completion, stores of items he uses in their construction etc., many of them very very small. We had tidied every small drawer in which these are kept and boxed other things ourselves with some care, being careful to keep similar items together, but whoever packed this room, tipped out all the drawers and boxes into larger boxes so that everything arrived in a complete jumble of stuff which took us nearly a week to even partially sort out, and he is still searching for many particular very tiny gravers, punches etc!"
 
 
Team:
Can't remember - we are elderly customers! But plase thank them they were lovely.
 
 
 

Review 8 Sep 2023
Recommended by customer in EH4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
We used Broughton Removals a few weeks ago and were pleased with the job.

"They seem to charge roughly the same rates as the main national companies but their forms were easier to fill in. We did not know until more or less the day before our move that the house sale had been completed. But luckily Broughton’s were flexible. Their staff all seemed cooperative and friendly."
 
 
 
 

Review 8 Sep 2023
Recommended by customer in EH4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from ground floor tenement flat to house.
 
Cost: £1200
 

"We had a very positive experience with Broughton. The company came highly recommended by neighbours who said they were not the cheapest, but worth it. In the end, we only got one quote and that was from Broughton. It was actually less than expected so we went with it and they made everything easy. Packing boxes and materials were dropped off free of charge in advance (and from past experience, these can be expensive to purchase), they organised the parking permit for the removal lorry and gave us a timeline for the moving day. Another major benefit with Broughton was that “soft” items, i.e. clothes and bedding, could be left in chests of drawers for the move, and any clothes on wardrobe hanging rails could also be left, as they were put on to temporary rails in the lorry and then into the new wardrobes at the other end. As a couple with a lot of clothes, this saved us literally hours of packing and sorting. Broughton also dismantle and reassemble beds, which I have previously done myself, which again saved lots of time. I can honestly say that the move was not stressful at all, and this was mostly down to the Broughton team. Thank you!"
 
 
Team:
“Big English” and team :)
 
 
 

Review 15 Aug 2023
Recommended by customer in EH3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ours was a somewhat complicated move, since it involved two moves from two different flats, packing, and then moving into a two-level apartment -- all in central Edinburgh, with all the challenges of parking, traffic, and so forth.

"Broughton Removals were great: before, during, and after the move, they fully informed us; arrived on time; treated our belongings with care; performed on the spot troubleshooting with a few unforeseen challenges; and did it all with professionalism and courtesy. Afterwards, they arranged for the collection of our boxes in a timely fashion. Moving is a stressful activity, but Broughton made it as easy as possible. Their estimates and costs are on-target, and represent great value for money. They are a family firm, and it's clear they take pride in their business. We are very pleased, and would highly recommend them."
 
 
Team:
Jo Munro, Sonny Munro and a great team of movers
 
 
 

Review 8 Aug 2023
Recommended by customer in TD11

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My move was from the city to a rural location involving both home and garden items.

"Broughton Removals were informative and efficient in assisting me with my move. The team couldn’t have been more helpful or cheerful and I was immensely pleased with their service."
 
 
 
 

Review 5 Aug 2023
Recommended by customer in KY11
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from flat in Edinburgh to house in Dunfermline
 
Cost: £950
 

"Truly delighted with the service we received! The movers made what I had anticipated would be a stress filled day into a stress free, enjoyable experience!

Super polite, efficient, careful and just an all round professional bunch :)"
 
 
 
 

Review 4 Aug 2023
Recommended by customer in Eh4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very professional and left them to do the job. Took my electric wheelchair without any problems and medical equipments.
 
Cost: £708
 

"For me,the service was great. When arriving at new property,they put things in the right room or asked.
I chose Broughton because of price and very happy reviews from my friends and their families."
 
 
 
 

Review 1 Aug 2023
Recommended by customer in Eh1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of a number of items of furniture from my fathers flat to my home.
 
Cost: £620
 

"Dealing with the team at Broughton removals was very straightforward and easy. They are highly professional, responsive and courteous from my first call to the delivery of the furniture. I would have no hesitation in recommending them."
 
 
Team:
Crystal Tarbet was outstanding to deal with and the rest of the team that handled the move.
 
 
 

Review 7 Jul 2023
Recommended by customer in EH6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had a declutter to make our flat suitable for viewings, and a full move 6weeks later.
 
Cost: £2000
 

"Brilliant service.

Everyone was amazing and made our move day much easier with great work ethic, great attitudes and efficiency. We were never in doubt that everything was going smoothly. It took a lot of the stress out of the process."
 
 
Team:
Walter, Israel,Mark? Three more guys. Crystal was also great.
 
 
 

Review 6 Jul 2023
Recommended by customer in EH7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving house at any stage is a huge disruption; moving at an advanced age is all the more so. In addition I had not long been widowed and the house I was leaving had been our family home for well over 40 years.

"Therefore to find myself at the hands of very experienced removal team was an enormous relief. The removal went smoothly and was done in a professional, but friendly manner. Nothing was broken or damaged. The packing was first class.I will recommend Broughton’s unreservedly."
 
 
Team:
Teamleader Mark and his team.
 
 
 

Review 6 Jul 2023
Recommended by customer in Eh10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
From a 4-bedroom terraced house to a small 2-bedroom flat after 54 years.

"We chose the remover because they moved us to our home in 1969. We were forced to change the date at the last moment because our flat wasn’t ready and that didn’t cause any problem with the remover. We had many pictures and glass and china which were all carefully packed in paper and placed in boxes the day before the move. The three workers put our furniture and boxes exactly as we requested, took away any cardboard finished with and came back for the rest a few days later.

We would certainly recommend this firm."
 
 
 
 

Review 5 Jul 2023
Recommended by customer in EH16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Discussed move with Broughton as I wished to spread this over 3 days. They were extremely helpful and flexible with my requirements. All the staff I dealt with were helpful and nothing was a problem. Move was handled efficiently with great care taken when handling my house move.

"Broughton Removals made what is considered a stressful experience more relaxed by their professional approach to their business. Removal team turned up on time and carried out the removal with care and attention to detail. Very reassuring to the customer when the removal procedures are explained. Office staff prepared detail of move with dates and timings adhered to at all stages. I had the unfortunate experience of having to alter the date of moving due to a break in the house sale chain. Broughton simply handled this with ease and accommodated our change of date without problem. My experience of using Broughton Removals from receiving boxes for decluttet to receiving necessary packing materials to storing household furniture to delivering all furniture and household goods to new accommodation was simply first class."
 
 
Team:
Kris - Crystal. Can't remember other names but all guys were very helpful.
 
 
 

Review 5 Jul 2023
Recommended by customer in eh48
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were moving homes and we used the Broughton Removals packing service along with their moving service.

"This was the 2nd time we had used Broughton Removals to pack and move us.
They were outstanding again from start to finish. They were also very flexible to our situation and I would defiantly recommend them to my friends and family.

I particularly want to praise Kris and Mark for all their hard work and help.


"
 
 
Team:
Mark
 
 
 

Review 5 Jul 2023
Recommended by customer in EH4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our organisation was looking to move offices and it was the first time ever doing a move like this.

"Broughton Removals were brilliant from the start. Their communication was brilliant - especially Crystal! Always replied to our many emails quickly and always gave the information we needed. We had a site visit before the move took place where we agreed what items would be moved first, etc, and this helped as it gave us a clear plan on what to focus on first. We were given the packing crates well in advance of the move which was amazing, and we were given extra packing boxes the next again day so we were not delayed in any way.

The guys that came in to help with the move were also brilliant! They got straight to work and prioritised what was being moved first. They were also very helpful once we got to the new office - helping us to arrange furniture and even moving it once we changed our minds on the layout of certain rooms.

Myself and my colleague definitely would not have been able to cope with the move if we didn't have their help. They put us at ease and constantly reassured us about things. I honestly could not say enough good things about them all."
 
 
Team:
Mark, Mark, Darryl - and others but we cannot remember sorry!
 
 
 

Review 23 Jun 2023
Recommended by customer in EH3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Absolutely amazing service from the first visit by the brilliant founder of Broughton Removals to the final pick up of cardboard boxes.

"Everything was seamless and nothing was too much trouble. The removal team were exceptional and there was not a single problem with anything, marks on furniture etc. I cannot recommend this company highly enough - they are absolutely superb."
 
 
 
 

Review 20 Jun 2023
Recommended by customer in EH4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from 3 bedroom townhouse (three levels), including a lot of storage cupboards, eaves storage and garage. Packing service was included, as well as dismantling and rebuilding beds. 80% packed the day before the move then returned to load the rest and travel to new property and unload. The guys were great at dealing with sellers who hadn''t left on time and worked around a skip that the seller had left blocking the driveway. They also took stuff up a ladder to the loft in new property which we hadn''t expected them to do.
 
Cost: £2380
 

"We had a super experience with Broughton from start to finish. The estimator was very professional and put us at ease that this job was well within their capabilities. The removal team were excellent. Polite, efficient and worked tirelessly to pack and load our belongings. We arrived at the new house to find the seller hadn't left yet and it was Broughton's team who resolved that to get us in quickly. They also worked around a skip the seller had left blocking the drive with zero fuss and took boxes up a ladder to the loft for us which we hadnt expected them to do. Communication from the office was excellent throughout and we wouldn't hesitate to recommend Broughton to others."
 
 
 
 

Review 5 Jun 2023
Not Recommended by customer in KY13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 3/10
The price represents value for money
Show All
 
 
Customer Review
 
The packing and emptying the flat appeared to go well, with the team being very helpful. However we were out under pressure to pay our bill before the team had unloaded all our property, this was felt completely unnecessary.

"The initial visit to our home was positive and we were assured everything would be taken care of. The team arrived to pack some items and partially load the vans due to the large amount of property. This all appeared to go well. However on the removal day things were progressing well, however it appeared that due to it being a Friday staff were looking to finish early. Staff arrived who had finished elsewhere and everything became very disorganised and rushed. At our new property we had to wait for the keys and because it was now after 1pm we would be getting charged extra by the hour. We were originally informed this would be 5 pm so this was an added stress not needed on the day. The team on site continued to be very helpful.

As we gradually got ourselves organised we found a display cabinet had been badly scraped, beyond repair, although we were outwith the claim time Broughton did give us £80 compensation, not much but something! However our IKEA wardrobes have been badly damaged in transit and we have only just discovered this, well beyond any claim time. Some of these are beyond repair and it’s just been a lack of care and attention when loading up our goods. We would not recommend or choose to use Broughton Removals again, reasons being, not enough care taken with our property, demands for payment before completion of removal and the damage done to our personal belongings is not acceptable for the money we paid."
 
 
 
 

Review 5 Jun 2023
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving furniture out of storage and also moving from one property to the next.

"Excellent service from start to finish. Removal men were extremely helpful and very careful with all my possessions. Nothing was too much trouble for them. Highly recommend."
 
 
 
 
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