Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Broughton Removals Ltd 9.7/100
346 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 346 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" Senior manager had time to discuss the changes we had to ask for - regarding dates and destinations.The head porter came a few days in advance to review the job. We were encouraged to be part of the j...."   more
 
" I found the Broughton Removals team very helpful and easy to deal with. They accommodated the couple of timing changes that arose without difficulty and were very punctual with their time-keeping. Th...."   more
 
" The office staff were friendly and most helpful plus the gentleman who came to give us a quote was a breath of fresh air. We would not hesitate in recommending Broughton Removals to anyone."   more
 
" Broughton Removals was efficient and provided high quality service"   more
 
 
About Us



Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 13 Feb 2024
Recommended by customer in OX30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a complex move which was carried out with great skill and even enjoyment. We went from Edinburgh into store or to relations in Oxford, the load being split. We were confirmed in the view that it is worth paying for a high quality service.
 
Cost: £4500
 

"Senior manager had time to discuss the changes we had to ask for - regarding dates and destinations.The head porter came a few days in advance to review the job. We were encouraged to be part of the job, rather than being asked to step clear while the professionals got on with it. Nothing went wrong but we were encouraged to feel that if it had, it would have been dealt with."
 
 
Team:
David, Ginger, plus 3 others. All v good.
 
 
 


Review 12 Feb 2024
Recommended by customer in EH1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a two floor Georgian period property to a three floor modern house. The move included a grand piano and two substantial bookcases.
 
Cost: £3186
 

"I found the Broughton Removals team very helpful and easy to deal with. They accommodated the couple of timing changes that arose without difficulty and were very punctual with their time-keeping. The move itself was inevitably quite stressful but the team involved were friendly and efficient. They coped well with the considerable demands of getting my large grand piano down one flight of stairs and up another.

There was only one breakage which was purely accidental and not the team’s fault, and they immediately offered to take the item off for repair.

All in all I consider the removal good value and would certainly recommend Broughton to others."
 
 
 
 


Review 30 Jan 2024
Recommended by customer in EH12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From start to finish we were amazed at how helpful and efficient the movers were.
 
Cost: £2526
 

"The office staff were friendly and most helpful plus the gentleman who came to give us a quote was a breath of fresh air.
We would not hesitate in recommending Broughton Removals to anyone."
 
 
Team:
Mark1, Mark2, Carrie, Chris
 
 
 


Review 30 Jan 2024
Recommended by customer in EH17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved locally within Edinburgh
 
Cost: £1600
 

"Broughton Removals was efficient and provided high quality service"
 
 
 
 


Review 29 Jan 2024
Recommended by customer in EH16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
June and I were moving from a 4 bed house to a 3 bed apartment on the top floor of a converted building in central Edinburgh

"Sonny and Jo, provided us with a comprehensive old fashioned caring careful service both were brilliant with us, nothing was any trouble,

Jo kept us informed of the next steps throughout.

Free boxes tape and paper were provided and delivered to us well in advance to enable us to pack at our leisure.

The removal team on moving day arrived when they said they would, were very friendly, cheery, wrapped fragile furniture and pictures and loaded our possessions quickly and carefully. On arriving at our new apartment on the third floor, and despite the rain worked well as a team and asked on each occasion which room our furniture and boxes were to be put into. This gave us a great head start in organising each room.
Our heavy lounge couches & very expensive sideboard had to be carried up 6 flights of steps as they were too big to go in the lift. The guys were brilliant and so so careful / expended more than a little perspiration and all without the hint of a grumble. Fantastic service in tis day and age.

June and I could not recommend Broughton highly enough, and would this company again without hesitation.

Very well done team."
 
 
 
 


Review 30 Nov 2023
Recommended by customer in DG13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move of over 80 miles including the clearing out of a lock up and a very busy flat. Huge amounts of books, artwork, sculptures and furniture.
 
Cost: £2800
 

"Broughton Removals provided us with a superb service from start to finish. From the initial visit and quote, to the interaction with the office staff and then the removals team themselves, we were treated with genuine friendliness, professionalism and a very helpful attitude. It was a big move of 80 miles, from a vastly overcrowded flat. Endless boxes were carried with great care. Hundreds of framed pictures and objets d’art were handled as if they were their own. It was everything you’d really hope for from a removals company - and more. The monies involved were more than reasonable and the whole experience was as happy as any move could be. It’s a stressful experience no matter what, but Broughton Removals made an excellent shoulder to lean on. 100% recommended."
 
 
Team:
Everyone involved was superb - and I do mean that.
 
 
 


Review 21 Nov 2023
Recommended by customer in EH5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved out of a two bed flat and needed my belongings kept in storage for more than a year. I have a lot of China and glass of great sentimental value.
 
Cost: £3500
 

"I would highly recommend Broughton Removals. Extremely professional and excellent service. All my items were packed, stored and transported with great care.

The initial quotation and estimate was conducted with great accuracy. I also needed to move at short notice and they went out of their way to accommodate me.

On both moving days, particularly moving into my new home the moving staff on the day could not have been nicer. I am a single woman and they went out of their way to make sure that items were placed conveniently and to make sure that it would be “livable” without me having to move heavy items.

It was difficult to get my sofa in due to access restrictions and they applied creativity and care until the found a solution. Nothing was too much trouble and I felt very at ease in their company. There may be cheaper companies but they provide excellent value for money.

If I ever move again I will be using Broughton."
 
 
Team:
Davey and Mark (I think!)!on the day and Sonny did the estimates.
 
 
 


Review 13 Nov 2023
Recommended by customer in EH21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Short in distance but still a challenge with little furniture to be moved so guys had to get creative with the magnet off the load
 
Cost: £3300
 

"We would have no hesitation in recommending Broughton as their choice of removal form the whole team were fantastic. Nothing was an issue and the works were carried out on schedule and with a smile of the faces of the team."
 
 
 
 


Review 7 Nov 2023
Recommended by customer in EH45
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
City to rural move with a de-clutter into storage prior to the main removal. End of chain, so late entry on removal day.
 
Cost: £2500
 

"I'm a repeat customer with Broughton - excellent on both occasions. Late 2023 move from city to rural. At the end of the chain but late entry on the day was handled easily and as stress-free as possible. Communication was excellent, all the staff were friendly, straightforward and helpful. Storage rates are very reasonable and allowed a de-clutter into storage so the sale property looked its best for viewings. Booking dates was easy once there was a completion date in place. Removal was over two days - most done the day prior (into storage) with an overnight few items to collect on the day. Staff were very relaxed and supportive about the delay in entry, then efficient about getting items into the new home without any damage or worry. Outstanding service for the second time and highly recommend for your move."
 
 
 
 


Review 6 Nov 2023
Recommended by customer in EH21
 My Age: 60 - 69 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Everything went well with the move. Fab team

"Broughton Removals were amazing from start to finish! The move was done over two days and the weather was atrocious but this did not deter the guys from their job. They carried on cheerfully moving our belongings, very polite, helpful and professional, despite the foul weather! We can't fault them, they really helped to making things stress free for myself and my husband.They made sure we were happy with everything before they left. Also came back the next week to pick up the boxes, which was great Can't thank everyone enough, including everyone at the office, what a great team. Would highly recommend!"
 
 
 
 


Review 4 Nov 2023
Recommended by customer in EH12

 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were moving from a second floor flat to a house so there were lots of stairs to deal with, and we had a large wardrobe to move too.
 
Cost: £1800
 

"Broughton Removals were really impressive, particularly the guys who moved our belongings out of our previous home and into this one. They were punctual, quick, considerate, professional and cheerful. Handling someone's belongings is quite a personal act, at a very stressful time, and the removers made the day much much better than I expected due to their professionalism, positive attitude and the consideration and care they showed. They had the expertise to get the job done as they had to dismantle our large wardrobe to get it into the new property, and they put it back together perfectly."
 
 
 
 


Review 3 Nov 2023
Recommended by customer in EH46
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Broughton Removals were brilliant.

"Absolutely delighted. Three young men who were extremely polite, hard working and very thoughtful to my mum's circumstances, whom they were moving."
 
 
Team:
Grant and two younger lads
 
 
 


Review 2 Nov 2023
Recommended by customer in EH12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a bungalow into a two storey four bed house

"I had high expectations after a recommendation from a friend that you were excellent - you surpassed my expectations in every way! The service was exceptional and I wouldn’t hesitate to recommend. All of your staff are friendly, polite, helpful and went over and above. The efficiency of the packing and unloading was great. Everything was carefully handled, packed and moved it also made unpacking at the other end much easier. I had no issues at all on the day, but I’m confident that if an issue had arisen it would have been dealt with.

In the words of my toddler when she arrived at the new house…”all of my things have moved, it’s like magic”! Thank you so much for making our move as smooth as possible!"
 
 
Team:
Ginger, Gavin, Mark
 
 
 


Review 2 Nov 2023
Recommended by customer in RH9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Boxes could be more clearly labelled - took two days to reach bottom box with saucepans in

"Know boxes have to come out in the order that they went in but filling a room up with boxes blocking path for furniture not helpful"
 
 
Team:
Leo Chris
 
 
 


Review 1 Nov 2023
Recommended by customer in KY16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from City of Edinburgh to 2 addresses in Fife
 
Cost: £1500
 

"Broughtons Removals were amazing. They totally took the stress out of moving - not a small ask. They supplied 2 smaller vans - perfect for access at the other end to 2 separate properties, arrived on time, delivered in record time and dismantled/built items which needed it quickly and professionally. Not only all of this, but they also came to the rescue when a charity pick-up (on the day the sold property had to be vacated) fell through: they immediately understood the problem, came back at the drop of a hat and removed two large wardrobes.

Really satisfied with the service - I’d almost move all over again just to be able to book Broughton’s."
 
 
Team:
Walter, Chris (Tuesday) and the Monday team
 
 
 


Review 7 Oct 2023
Recommended by customer in EH7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing from a long established family home to a suburban bungalow. Had to adapt as we went with contents to storage as vendor was late completing offer/missives.
 
Cost: £1500
 

"Broughton Removers were that rarest of things these days; professional and personable. Each member of the team helped us adapt to our changing circumstances offering advice and reassurance throughout which was greatly appreciated.
Andrew was prompt, timely and clear as to the quote and gave good advice. Crystal and the team in the office help us change and adapt quickly and the packing team on each occasion completed the task effectively and efficiently."
 
 
Team:
Andrew Wilson and Crystal Tarbet
 
 
 


Review 7 Oct 2023
Recommended by customer in EH6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
This was a move and storage for a few months for a small office based business

"Broughton Removals were polite, professional, friendly and helpful throughout the process. Their price was competitive, they were responsive to queries and gave me confidence they would do a good job - and they did. The team turned up when they were meant to, and worked quickly to wrap and pack everything. They were friendly and courteous as they did it.
Our goods were in storage for a few months and our experience of the delivery and un-pack was as positive. I would use them again and I would recommend them to others."
 
 
 
 


Review 2 Oct 2023
Recommended by customer in EH13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Broughton Removals moved me within Edinburgh. It was a large 4 bedroom terraced house with lots of furniture and packed boxes to a detached house.

"The team at Broughton were first class both for moving out and moving in. They were friendly, very helpful and considerate and took great care with all my possessions. Additionally they were also delivering some small pieces of furniture to my son in Glasgow.
I have used Broughton for moving house previously and would recommend without hesitation. The business is family run and the team in the office are always very helpful and readily available to answer queries."
 
 
Team:
Sonny, Kris, Crystal, Jo, Chris, Carrie, Walter
 
 
 


Review 15 Sep 2023
Recommended by customer in EH19

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from large home to a smaller one on the same estate.
 
Cost: £1000
 

"I was really happy with the service I received from initial quote to moving on the day. The moving team were professional, knowledgeable and helpful. They went out of their way to make the move as smooth as possible. I’d be happy to recommend you to others. It definitely took the dress out of the move itself."
 
 
Team:
I can’t remember sorry but they did introduce themselves on the day and were very pleasant.
 
 
 


Review 10 Sep 2023
Recommended by customer in EH25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from one house to another. Included packing service.
 
Cost: £1800
 

"Fantastic service. Friendly yet professional. Fastest out of the companies I contacted for quotes and everything went smoothly on the day. We also appreciated their understanding whilst waiting for keys to new property.

Definitely would use again"
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1