Broughton Removals Ltd

1b Carron Place
Edinburgh
Midlothian
EH6 7RE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
219 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 219 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite
 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" A member of staff came to my home to assess the work reqired. He was very helpful and was clear about what would be done and when, and the price that would be charged. The team arrived on time and t...."   more
 
" Helpful and informative, and telephone and email contact immediate. Time delay between packing and delivery but to be expected with part loads. Quite unstressfull!"   more
 
" Broughton Removals were absolutely fantastic throughout the whole process. Due to a slightly complicated selling/buying process we ended up changing our removal plans three times and at each stage th...."   more
 
" The removers were efficient and handled our items with care. They dismantled and rebuilt beds, and shrouded mattresses, chairs and sofas in protective coverings. When we contacted Broughton to let...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
arrived 12
attitude 6
belongings 10
boxes 11
brilliant 6
Broughton 51
care 19
careful 9
courteous 13
crew 11
Delighted 9
easy 13
efficient 33
Excellent 40
experience 14
extremely 11
fantastic 16
finish 10
friendly 45
friends 9
furniture 10
good 25
great 37
guys 20
happy 9
hard 15
helpful 44
highly 18
initial 11
packed 10
packing 11
polite 20
professional 29
quick 10
quote 18
really 16
recommend 44
recommended 9
removal 32
Removals 41
service 60
smoothly 9
storage 12
stress 19
stressful 17
team 40
Thank 13
Thanks 13
trouble 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Nov 2019
Recommended by customer in EH34
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I needed a very, very heavy old pianola (player piano) moved from one room in my home to another room, going out one patio door and coming back in another. I also needed a large 3 piece suite and other items moved in the same way.

"A member of staff came to my home to assess the work reqired. He was very helpful and was clear about what would be done and when, and the price that would be charged. The team arrived on time and the three guys who moved our incredibly heavy piano and furniture were great; they did a fantastic job and were really polite and helpful. The piano has been in my family for over 40 years and they took great care of it and all the items moved.

I am very happy to recommend this company and would use them again if I ever need this kind of service in the future."
 
 
 
 

Review 7 Nov 2019
Recommended by customer in HP5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good removed from residence in Edinburgh to be shipped to three separate addresses in England. Three containers loaded with the items to be delivered to each address. Two boxes forgotten to be loaded and collected by Broughton''s staff member after business and put in container. Excellent service! Two months later delivered to CB10, HP5 and BN3. The first two with tricky access. One required backing down a one way street. The next the van had to be parked 100 yards away and the furniture handled from there.
 
Cost: £2400
 

"
Helpful and informative, and telephone and email contact immediate.

Time delay between packing and delivery but to be expected with part loads.

Quite unstressfull!"
 
 
Team:
Adam was the driver of the big van south
 
 
 

Review 1 Nov 2019
Recommended by customer in EH10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We downsized from a family home to a smaller flat.
 
Cost: £2000
 

"Broughton Removals were absolutely fantastic throughout the whole process. Due to a slightly complicated selling/buying process we ended up changing our removal plans three times and at each stage the removal team were incredibly supportive, flexible, professional and reassuring. We felt extremely confident in their ability to move on. On the day the moving team were excellent and we felt in very safe hands! We could not recommend them highly enough."
 
 
Team:
Jo, Kris and Ian
 
 
 

Review 20 Sep 2019
Recommended by customer in EH4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4-bedroom terraced house in a cul-de-sac to a detached bungalow with several steps leading up to the front door. We did most of our own packing. Broughton stored our possessions overnight, as our intention was to move into our new house the next day. However, the move was delayed by several hours because our purchaser was late in transferring the funds. It was a very stressful time for us.

"The removers were efficient and handled our items with care. They dismantled and rebuilt beds, and shrouded mattresses, chairs and sofas in protective coverings.

When we contacted Broughton to let them know the move would be delayed, they were sympathetic and helpful.

The team were excellent. Nothing was too much trouble, and their good cheer helped to mae a difficult situation easier. I would recommend Broughton Removals."
 
 
Team:
We had a large team, all of whom were brilliant. Walter was in charge. Chris was particularly helpful.
 
 
 

Review 10 Sep 2019
Recommended by customer in G11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From rented premises in Leith to a flat in Glasgow

"The whole experience was a good one, from the pre visit to the move itself, albeit more expensive than I thought it would be.

Thorough, professional and efficient throughout.

Mitchell and Grant were terrific."
 
 
Team:
Mitchell and Grant.
 
 
 

Review 2 Sep 2019
Recommended by customer in EH9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a three bed ground floor flat to a five bed end of terrace house.
 
Cost: £1800
 

"All was going very smoothly with the lorry packed up by 3pm the day before we were due to move in to our new house. However, at 4pm our solicitors realised that our purchaser had messed up her mortgage by not including her husband on the deeds. The move was put on hold indefinitely. Broughton couldn't have been more helpful. They put all our stuff into storage, whilst letting me oversee the items so that I could pick out some essentials to live with until we got into the new house. They then brought our essentials all the way back to our house on the same day. When the move finally went forward, they then shifted things around so we could get them back at a days notice. Delighted!"
 
 
Team:
Carol, Craig, Bundy, Tomo, Rab.
 
 
 

Review 1 Jul 2019
Recommended by customer in EH3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from East Lothian into city centre Edinburgh flat and overnight storage.

"Broughtons were hugely supportive of me in what was a difficult move. They confidently went about their work and only bothered me with questions when it was needed.

The packers and removers were very sensitive, considerate and reassuring and and genuinely took my stress levels down.

I wouldn't use any other company."
 
 
Team:
Bundy?
 
 
 

Review 26 May 2019
Recommended by customer in eh15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We needed to move out of our previous home and into our new home all in the course of 24 hours.
 
Cost: £1300
 

"I couldn't recommend Broughton Removals enough - they provided us a clear idea of what we needed and costs, shifted their quote when our move situation changed, got us boxes and handled the move brilliantly. From the estimator and the office communications to the move team - it was a very smooth experience.
"
 
 
Team:
Bundy and two other guys
 
 
 

Review 22 Feb 2019
Recommended by customer in G3 6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was from a second floor tenement flat in Edinburgh’s Old Town to a fourth floor tenement flat in Glasgow. Both flats had challenges to say the least and as a result this was a 2 day move. The only access to our Edinburgh flat is a spiral staircase which greets you immediately as you open the front door. It also has an awkward L-shaped hallway. We had 2 large sofas, a double wardrobe, super king size bed and multiple fragile items. There is on street parking only but the suspension of the parking bays was arranged in advance by the team. Our flat in Glasgow is on the 4th floor and the staircase is L-shaped with banisters all the way up with access from one main door only.
 
Cost: £1600
 

"The company we used was Broughton Removals. We submitted an enquiry online and received a response almost immediately I called to arrange a visit to our property and. Mr Munro Senior (Sonny) cane to view the flat to give us a detailed quote. He was so friendly and immediately put my mind at ease. He explained the different services offered and went through all the options in detail. Nothing seemed to faze him even with the challenges present by both properties involved in our move and the distance between.
A detailed quote with all options and breakdown of charges was sent to me the following day and within 24 hours of the visit. Everything was clearly detailed and there were no surprises in terms of additional charges etc
I accepted the quote and received a prompt acknowledgment and suitable dates and times were arranged.
Our move was from a second floor tenement flat in Edinburgh’s Old Town to a fourth floor tenement flat in Glasgow. Both flats had challenges to say the least and as a result this was a 2 day move.
Day 1 consisted of packing service and loading of the van in Edinburgh. Two packers arrived first thing then 3 further crew men arrived to load the van. All of the crew were polite, well presented and friendly and didn’t complain at all despite the challenging staircase!!
We decided to include the packing service which was the best decision as the crew packed everything with extreme care, suitable padding and clearly labelled all boxes with contents and locations. Everything was packed efficiently and with care.
Day 2 the van arrived early morning in Glasgow. Our Glasgow flat, which is on the fourth floor with additional stairs inside, is only accessed by one main door. The stairs are L-shaped and also have banisters to negotiate. There was a team of four and they worked really well together and again were all polite, well presented and very friendly. The best thing was that nothing seemed to be too much bother.
Some items eg the wardrobe has been dismantled for ease of moving but all items were reassembled by Sam and the team at the end of the day.
I honestly could not fault the service from Broughton Removals from start to finish.
They are so professional, friendly and helpful. The crew, led by Sam, were superstars and worked incredibly hard for 2 days solid. Carol and Kris were extremely helpful and reassuring by phone and email whenever I had any queries and Sonny was an absolute pleasure to deal with.
I would have no hesitation in recommending Broughton Removals to anyone and will definitely use them again in any future moves.
"
 
 
Team:
Sam Laing and his crew of 3 men- Ginger, Greg (I think) and Declan were the other 3 crew members. They were absolutely brilliant and did a fantastic job. Carol and Kris in the office were brilliant to deal with and also Sonny who came round to do the first visit. This family run company are a joy to work with.
 
 
 

Review 21 Feb 2019
Recommended by customer in EH7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Broughton Removal lads were tasked with lifting two heavy cast iron radiators up two flights of narrow stairs for us.
 
Cost: £109
 

"They did this seriously efficiently, enthusiastically and professionally. Many many thanks guys, you were super fast! Very grateful to you helping us out. Worth mentioning very punctual also.
Back office staff were great to deal with also.
Will recommend the services of Broughton Street removals without hesitation."
 
 
Team:
Fairly sure it was Dean, we met yesterday and delivered today with his team
 
 
 

Review 20 Feb 2019
Recommended by customer in EH6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was not simple,we had to move out of our house then put our items in storeage whilst renovating another house.The sale of our house fell through and we had to have our stuff returned for a short period then re-removed again into storage.

"Broughton removals were outstanding in every respect. They turned up when they said they would, they planned ahead with regards parking outside and deployed cones the day before the removal. They were careful and very respectful of property, requesting if they were allowed shoes on within the house and those who had to wear shoes wore protective covers.
They were knowledgeable and skillful with furniture disassembly and re assembly, that was amazing not having to build your own beds, wardrobes etc. up again.
Great bunch of people who were easy to get on with and took the stress out of moving; very good value for money and I have will continue to recommend them."
 
 
Team:
sorry names escape me,probably all of them
 
 
 

Review 19 Nov 2018
Recommended by customer in EH14

 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large house in West Lothian, to a similar sized house in Edinburgh. The 5 day move included 2.5 days packing/loading 2.5 days unloading. At once point a 2nd crew arrived on unloading day to facilitate the process. Whilst we had ourselves packed many boxes ( to declutter before the house sale ) the firm also packed many many boxes, very very safely and carefully ! Our furniture included a piano and a large house plant.

"We have just experienced the pleasure of moving house with the assistance of Broughton Removals LTD. We cannot recommend them highly enough. The quote from the assessor was very competitive. They packed for several days, before the actual loading and unloading. They worked tirelessly with good humour, taking wonderful care not to mark/break anything. Carpets were protected with the matting they taped down. Even heavy items such as the piano were moved with safety and ease. They arrived on time each day and constantly updated us as to their progress. In the “new” house we were constantly asked where would we like items placed, thus everything was done to our wishes. Nothing was too much trouble for the team led by Mark, Rab and Walter. The after care service is commendable – we have unpacked many of their returnable boxes, simply phoned on a specific date and they were collected. This long established firm was recommended to us – but the quality of service exceeded our expectations by a long way ! ""
 
 
Team:
Mark, Walter, Rab.
 
 
 

Review 27 Oct 2018
Recommended by customer in EH39
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from central Edinburgh to North Berwick

"I can't thank Broughton Removals enough, the service from quote to finish was fantastic. This family run business know what they are doing and make life so much easier. The package included boxes tape and paper - and they collect and recycle the boxes once you have unpacked. The team on the day were quick, organised and careful. They helped to make a someday move stress free. This was the best money we spent."
 
 
 
 

Review 20 Sep 2018
Recommended by customer in EH12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and declutter before sale.

"I am a great believer in shopping and buying locally and Broughton Removals being a local family run business with great reviews fitted the bill exactly. I couldn't be happier with the service I have received to date. Mr Munro arrived on time to quote for the removal of my excess (stuff) as I was due to sell my house and wanted as little clutter as possible. Sonny was an absolute delight and provided me with what I felt was an excellent price for the removal and storage of my belongings. He also suggested that I visit his storage facility if I wanted to see for myself where it would all be stored.....I imagine that Sonny didn't expect me to actually show up, seeing as I work all over Edinburgh and happened to have a spare ten minutes I thought that I'd go and see for myself....nerdy I know but I was really impressed by the sheer size and scale of the operation and how secure they were.
On my removal day the guys much like Sonny arrived on time then proceeded to promptly and efficiently load my stuff into the van and off into storage. I couldn't be happier, I was possibly a little over zealous in my decluttering as one prospective house buyer asked me where I kept all of my stuff haha! Little did they know.....
Having sold my house a few weeks ago I'm looking forward to moving into my new home and having the Broughton boys weave their magic."
 
 
Team:
Billy, Jason and Bundy
 
 
 

Review 19 Sep 2018
Recommended by customer in EH3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed flat Move within Edinburgh including very heavy upright piano!

"I found Broughton Removals fantastic from start to finish. They were the quickest to quote, (not the cheapest) but I chose them as I felt they were the most experienced and had received many positive comments about them from friends. Dealing with the main office prior to, and after the move, was a pleasure and they were always available and willing to answer any questions or issues that arose. The moving team itself were fantastic - a very cheery bunch who speedily packed the entire flat and then delivered to a top floor flat - without complaint! They also went above and beyond rebuilding some furniture in the new flat and I couldn’t have asked for a better service. Having moved around all over the world, I would heartily recommend Broughton to anyone needing to move to, from or within Edinburgh!"
 
 
Team:
Ginge! And all the others!
 
 
 

Review 5 Sep 2018
Recommended by customer in EH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 1 Mile from a Victorian terraced house to similarly sized but modern house over 2 days .
 
Cost: £2140
 

"Prompt communication at every stage from estimate to actual removal . Pleasant & helpful staff when queries asked by email/phone .Good advice on packing as was doing it myself .
Men were very pleasant and diligent on 2 days of removal , extra men drafted in when available to speed things up . Walter , in charge of the team , was excellent at directing the removal, very pleasant to deal with and helped the whole operation run smoothly and efficiently.
My only concern was that it was an expensive move as I did all the packing myself ."
 
 
Team:
Walter Stiepen ... not sure if other team members names
 
 
 

Review 1 Sep 2018
Recommended by customer in EH22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved within Edinburgh, we had a lot of books and vinyl to move and had used a large UK wide firm in the past.
 
Cost: £2000
 

"We'd had a stressful move 3 years ago with a firm I'd used many times before. They tried to do everything in one day (packing/moving and unpacking were quoted and paid for), but it was a long day from 9am until 7pm and they didn't unpack. This time I decided to try a local firm. From the minute I met Sunny all stress regarding the organisation and delivery of their services was removed. He's a straight talker, friendly and to the point. They had a clear idea of what was achievable and the time limits surrounding it. When I received the quote the job description was detailed and made sense, I had confidence that they would do a good job.

It was obvious on the day that there is a pride, training and respect in the company. The two men that packed on the first day made it look easy! The following day removal was arranged and again it went smoothly and efficiently. At all times they were courteous, hard working and professional. It's the best moving experience we've ever had. 5 stars all around!"
 
 
 
 

Review 27 Aug 2018
Recommended by customer in EH4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
A number of moves within Edinburgh both personal and office related as well as storage

"We’ve used Broughton Removals for years and have always experienced an excellent service. The packing service , especially the boxing and temporary hanging wardrobe, was really helpful and done efficiently. On arrival into our new property the removal men placed all our labelled boxes into the appropriate rooms. We’ve also used Broughton for storage and found them very helpful and efficient with the removal and delivery of our belongings."
 
 
 
 

Review 13 Aug 2018
Recommended by customer in EH9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I contracted Broughton Removals to move my very elderly parents (both in their eighties).

"From the first visit to assess the job to the last item being delivered, everything was professional and very courteous.

Staff turned up well presented in full corporate wear so we knew who was who, they kept us updated at all times as to what was happenin and were always smiling and friendly.

Our furniture was dismantled and reassembled by the team and, everything was covered and handled with the utmost care.

A pleasure to do business and highly recommend this company with the cost being very competitive. Don't go elsewhere this is the top team.

This was a very difficult move with an exceptional long walk from the house to the van when loading up and when delivering at the new property it was three flights of stairs up with no lift.

The team was on time and very calming with nothing being any bother at all. They worked very well together as a team and this made things go well first time. Four guys who were very polite.

Before leaving everything was double checked and anything dismantled was reassembled.

Faultless and professional from start to finish. This is the "A" Team."
 
 
 
 

Review 17 Jul 2018
Recommended by customer in EH14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was local but had to be done on short notice.

"Carol in the office was extremely helpful knowledgeable and even checked up on us to make sure everything was going well. The guys on the job were hard working and efficient and nothing was a problem for them"
 
 
Team:
carol
 
 
 
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