J & H Friend

Wallhill Depository, London Road
Forest Row
East Sussex
RH18 5EE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating J & H Friend 9.6/100
314 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 314 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The price represents value for money

 
 
 
Recent Reviews 
 
" We were both genuinely happy with the service overall including before and during the move. The admin and quote staff were very responsive and prompt with all our queries. We would def recommend, ho...."   more
 
" Friendly, professional service from the off. "   more
 
" I'd recommend J & H Friend to all my friends and family."   more
 
" Perfect removal company no problems. Everything handled perfectly and efficiently."   more
 
 
About Us


Removals, Storage and Self Storage, Packaging Materials Shop, Local/Long Distance, Full/Part Loads, Fine Art and Antiques, Shipping
     
Customer Reviews
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Review 23 Jan 2023
Recommended by customer in RJ15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Move was carried out very quickly with the right amount of removers and vans. All removal staff were helpful and making sure things got done that we wanted.
 
Cost: £789

"We were both genuinely happy with the service overall including before and during the move. The admin and quote staff were very responsive and prompt with all our queries.
We would def recommend, however just a note on a couple of things. A couple of things we noticed slightly damaged, but we chose ourselves not to insure for short journey across to new property. Also, one staff member quoted that we had cheap carpets laid down which we were not impressed with!"
 
 
 
 
 
 


Review 7 Jan 2023
Recommended by customer in RH19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 part move.
 
 
 
Team:
Darren James
 
 
 


Review 13 Dec 2022
Recommended by customer in BN16
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 21 Nov 2022
Recommended by customer in TN22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Difficulty getting sofa out from old home handled professionally.
 
Cost: £486

"Friendly, professional service from the off. "
 
 
 
 
 
 


Review 18 Oct 2022
Recommended by customer in TN2
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
 
 
Team:
Steve
 
 
 


Review 17 Oct 2022
Recommended by customer in TN21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move went really well, well planned and excited very helpful and friendly courteous team.
 
Cost: £7399

"I'd recommend J & H Friend to all my friends and family."
 
 
 
 
Team:
Steve James
 
 
 


Review 26 Aug 2022
Recommended by customer in RH7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal from one flat to another.
 
Cost: £1495

"Perfect removal company no problems. Everything handled perfectly and efficiently."
 
 
 
 
 
 


Review 4 May 2022
Recommended by customer in TN22
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very pleased with the worker were very cheerful and helpful.
Guys. THe move was not easy for them. Excellent."
 
 
 
 
 
 


Review 1 Mar 2022
Recommended by customer in BN20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Temporary traffic lights outside the narrow drive to new house with overgrown bushes, but they coped very well.
 
Cost: £1995

"Helpful, respectful and extremely hardworking crew"
 
 
 
 
 
 


Review 17 Jan 2022
Recommended by customer in RH18
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
- Three different buildings to be emptied
- Packing and moving

Large amount of artwork and materials may have been a challenge.
 
Cost: £1956

"All went very smoothly!"
 
 
 
 
Team:
James Ben Ginger Shane
 
 
 


Review 6 Jan 2022
Recommended by customer in RH19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ground floor studio flat to second floor 1-bed flat lifts to access 2nd floor but flat away from lift.
 
Cost: £653
 
 
 
 


Review 30 Nov 2021
Recommended by customer in RH18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3-bed house to 4-bed house all furniture and heavy goods moved but we moved all our own clothing, kitchen goods and personal possessions.
 
Cost: £770

"Lovely company to deal with, previously used them for storage as we had to move in stages and this was also an excellent service. No issues or breakages, were careful to cover carpets and delicate staircase"
 
 
 
 
Team:
James Darren Ben Shane
 
 
 


Review 24 Nov 2021
Recommended by customer in RH18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The house contents were expertly packed up the day before; on moving day everything was loaded efficiently. At the new house everything was loaded speedily and efficiently.
 

"An excellent service. All the staff were most helpful and courteous. They all worked very hard and efficiently."
 
 
 
 
 
 


Review 8 Oct 2021
Recommended by customer in RM17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very smoothly - the team dealt with everything to include extremely heavy exterior plants in heavy pots.
 

"My next move, I will definitely use J & H Friend!
I will strongly recommend to people I know."
 
 
 
 
Team:
James Michael Darren Shan
 
 
 


Review 25 Jul 2021
Recommended by customer in RH19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
House move.
 
Cost: £380
 
 
Team:
James Michael
 
 
 


Review 17 Jun 2021
Recommended by customer in RH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
They were quick
 
Cost: £642

"About all the insurance they gave me the paperwork but I did not read it all."
 
 
 
 
 
 


Review 6 May 2021
Recommended by customer in RH7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Removal of pre-packed boxes/contents; no furniture or breakables or fine cent included in this move.
 
 
 
 
 


Review 8 Apr 2021
Recommended by customer in RH7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Terraced house
Street parking
 
 
 
Team:
Darren
 
 
 


Review 1 Apr 2021
Recommended by customer in TN21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from 2-bed house into bangalow. Some packing was requested and additional charge made.
 
Cost: £945

"Overall the move was well organised, efficient and both staff from Friends did a very good job. Due to problems with my buyer delaying exchange of contracts, the staff at Friends were very accomodating us. I couldn't confirm a removal date until six days prior to the move."
 
 
 
 
 
 


Review 12 Feb 2021
Recommended by customer in BN23
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Furniture from storage to old address. Collecting from old address and move to new address.


 

"The move went very smoothly due to the expertise of the crew.
Thank you, well done!"
 
 
 
 
 
 

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