J & H Friend

Wallhill Depository, London Road
Forest Row
East Sussex
RH18 5EE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating J & H Friend 9.6/100
303 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 303 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Lovely company to deal with, previously used them for storage as we had to move in stages and this was also an excellent service. No issues or breakages, were careful to cover carpets and delicate sta...."   more
 
" An excellent service. All the staff were most helpful and courteous. They all worked very hard and efficiently."   more
 
" My next move, I will definitely use J & H Friend! I will strongly recommend to people I know."   more
 
" About all the insurance they gave me the paperwork but I did not read it all."   more
 
 
About Us


Removals, Storage and Self Storage, Packaging Materials Shop, Local/Long Distance, Full/Part Loads, Fine Art and Antiques, Shipping
     
Customer Reviews
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Review 30 Nov 2021
Recommended by customer in RH18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3-bed house to 4-bed house all furniture and heavy goods moved but we moved all our own clothing, kitchen goods and personal possessions.
 
Cost: £770

"Lovely company to deal with, previously used them for storage as we had to move in stages and this was also an excellent service. No issues or breakages, were careful to cover carpets and delicate staircase"
 
 
 
 
Team:
James Darren Ben Shane
 
 
 


Review 24 Nov 2021
Recommended by customer in RH18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The house contents were expertly packed up the day before; on moving day everything was loaded efficiently. At the new house everything was loaded speedily and efficiently.
 

"An excellent service. All the staff were most helpful and courteous. They all worked very hard and efficiently."
 
 
 
 
 
 


Review 8 Oct 2021
Recommended by customer in RM17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly - the team dealt with everything to include extremely heavy exterior plants in heavy pots.
 

"My next move, I will definitely use J & H Friend!
I will strongly recommend to people I know."
 
 
 
 
Team:
James Michael Darren Shan
 
 
 


Review 25 Jul 2021
Recommended by customer in RH19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move.
 
Cost: £380
 
 
Team:
James Michael
 
 
 


Review 17 Jun 2021
Recommended by customer in RH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They were quick
 
Cost: £642

"About all the insurance they gave me the paperwork but I did not read it all."
 
 
 
 
 
 


Review 6 May 2021
Recommended by customer in RH7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Removal of pre-packed boxes/contents; no furniture or breakables or fine cent included in this move.
 
 
 
 
 


Review 8 Apr 2021
Recommended by customer in RH7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Terraced house
Street parking
 
 
 
Team:
Darren
 
 
 


Review 1 Apr 2021
Recommended by customer in TN21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 2-bed house into bangalow. Some packing was requested and additional charge made.
 
Cost: £945

"Overall the move was well organised, efficient and both staff from Friends did a very good job. Due to problems with my buyer delaying exchange of contracts, the staff at Friends were very accomodating us. I couldn't confirm a removal date until six days prior to the move."
 
 
 
 
 
 


Review 12 Feb 2021
Recommended by customer in BN23
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture from storage to old address. Collecting from old address and move to new address.


 

"The move went very smoothly due to the expertise of the crew.
Thank you, well done!"
 
 
 
 
 
 


Review 21 Jan 2021
Recommended by customer in RH18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A wet day. I was sorry that our king size mattress wasn't put in a bag. One was available because I asked for the unloading.

Low ceilings and sleep stairs.
 

"One item for a carpet on the stairs.

I would/could have unlocked a drawer to help them if I had been asked. Wasn't aware they'd have liked this.

Our mattress has some dirt and damage which we will repair. To thread a button."
 
 
 
 
 
 


Review 23 Nov 2020
Recommended by customer in RH18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went to plan and it was done in line with the lockdown.
 
Cost: £2100

"The company was very efficient and professional.

We had plenty of boxes to move everything. Incl clothes racks which was most appreciated."
 
 
 
 
Team:
James
 
 
 


Review 11 Sep 2020
Recommended by customer in RH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"My team of remover men were excellent.

Very courteous, helpful and friendly.

I was very impressed, and will rate the men ten out of ten.

I will also recommend friends removals."
 
 
 
 
Team:
Adam Shane Kieran
 
 
 


Review 12 Aug 2020
Recommended by customer in RH20
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Northernshire to W.Sussex. Large amount of furniture and content.
 
Cost: £2769

"An excellent service professional, helpful and accomodating."
 
 
 
 
 
 


Review 13 Jul 2020
Recommended by customer in TN6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 king-size bed take apart & remake. Chest of drawers, various cases & boxes. 1 recliner armchair take apart & put back.

Stop on way to pick up 1 electric armchair. Had to wait 1 1/4 hours for shop to open.

Upload the back was 150 metrs walk.
 
Cost: £396

"Arrived 30 mins before estimated time which was good.

Put everything in right rooms. Remade bed & chair.

Very impressed with the men & their attitude nothing was to much for them to do.

If I move again would use them and highly recommend them to anyone very good job done from first to last."
 
 
 
 
 
 


Review 6 Apr 2020
Recommended by customer in RH10
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £528

"Excellent
Friendly
Helpful
Wouldn't hesitate to recommended - in fact already have."
 
 
 
 
 
 


Review 4 Mar 2020
Recommended by customer in TN22
 My Age: 70 + 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional and no complaints with the heavy furniture!
 
Cost: £3101

"We have already recommended your company and team members to a friend"
 
 
 
 
 
 


Review 28 Dec 2019
Recommended by customer in NP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Main challenge was that the contents were going to 2 difference places! everything ended up in the right location thank you.
 

"The 4th time I have used Friends removals and they are always a pleasure to deal within a potentially stressful situation. "
 
 
 
 
 
 


Review 13 Dec 2019
Recommended by customer in RH19
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Cost: £693
 
 
 
 


Review 25 Nov 2019
Recommended by customer in TN11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Heavy rain. Had to ask for floor covering to be put can to stop the carpet being soiled.
 
Cost: £800

"There was a couple of hours wait after loading before Solicitors completed the sale.
Some of the removal staff were obviously impatient as if it was unusual and they mentioned 'late finish'."
 
 
 
 
 
 


Review 18 Nov 2019
Recommended by customer in TN22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

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