Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.3/10
374 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 374 reviews since 2014
 
 
 
Sales & Support 9.1/10 Sales & Support Rating 9.1
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.2/10 Collection & delivery Rating 9.2
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service all round."   more
 
" Matt and his partner made the move very easy and stress free. They arrived on time. They were very well organised in the way that they packed and unpacked the lorry. They made us feel calm and relaxed...."   more
 
" Britannia Sandersteads were absolutely fantastic. The team that completed the move were absolutely brilliant, especially with our 20 month old twins. The weather was absolutely awful when they unpack...."   more
 
" Sandersteads were excellent. Everything happened on time and to plan. The removal men were very efficient. I could not fault them."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 86%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 75%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 20
belongings 9
boxes 12
brilliant 12
Britannia 27
care 11
cheerful 11
courteous 14
credit 8
definitely 14
delivery 8
didnt 8
easy 15
efficient 32
Excellent 57
experience 18
extremely 15
family 9
fantastic 14
finish 10
free 10
friendly 48
friends 8
furniture 14
good 48
Great 24
guys 18
Happy 23
hard 27
helpful 60
highly 20
impressed 14
initial 10
just 11
pack 8
packed 15
packing 23
pleased 16
polite 32
process 16
professional 42
really 20
recommend 44
removal 41
Sandersteads 28
service 92
stress 15
stressful 17
team 82
thank 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 May 2019
Recommended by customer in CR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize move from large house to flat.
 
Cost: £900
 

"Excellent service all round."
 
 
Team:
Can't remember
 
 
 


Review 16 Apr 2019
Recommended by customer in BH22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Surrey to Dorset.
 
Cost: £1400
 

"Matt and his partner made the move very easy and stress free. They arrived on time. They were very well organised in the way that they packed and unpacked the lorry. They made us feel calm and relaxed about moving day, which can be stressful. They were very polite and friendly. They were a credit to the company name. They treated our possessions with care and respect, especially a very sentimental plant and tree we were taking with us.
The office staff were also extremely helpful especially as our moving date kept moving.
"
 
 
Team:
Matt and possibly Martin
 
 
 


Review 22 Mar 2019
Recommended by customer in RH1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our 3 bed house in London to a 3 bed in Surrey.

"Britannia Sandersteads were absolutely fantastic. The team that completed the move were absolutely brilliant, especially with our 20 month old twins.
The weather was absolutely awful when they unpacked but they never once complained (even though they had to stop at one point making them finish later than expected).

I would definitely use them again."
 
 
Team:
Jed and Paul
 
 
 


Review 20 Mar 2019
Recommended by customer in GU1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture was moved from one house to two separate houses.

"Sandersteads were excellent. Everything happened on time and to plan. The removal men were very efficient. I could not fault them."
 
 
 
 


Review 18 Mar 2019
Recommended by customer in CR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to retirement flat
 
Cost: £750
 

"Excellent service, extremely helpful on the day."
 
 
 
 


Review 13 Mar 2019
Recommended by customer in SO31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service and removal, delivery to new address
 
Cost: £2851
 

"The initial visit to give us a quotation was carried out by John Inkpen. He was polite knowledgeable and explained every aspect clearly and made himself available to answer questions even after he had left.
The quote itself was comparable to other well known removal companies, however Johns attention to detail when explaining the process to us is what got them the contract.
Britannia Sandersteads arrived promptly on the Thursday morning to begin packing all of our possessions. Carpets were protected in all the main through-ways.
The 3 men who arrived explained what they were going to do and that we should just put our feet up and they would take care of everything (and they did!)
At the end of the day most of our possessions were securely packed and loaded onto the lorry.

On Friday morning the weather was atrocious with high winds and torrential rain, but at no time did they stop regardless of how wet they were getting, yet all the time ensuring our possessions were protected from the weather.
They finished the packing and loading and by lunchtime they set off for our new home.
Weather conditions hadn't improved and again measures were taken to protect carpets in our new home and then the long unloading process began. our only involvement was making tea and advising where we wanted stuff placed.
After several hours the 3 guys had finished and went around to make sure everything was were we wanted it. Sofa's armchairs and beds had all been reassembled. meaning all we had to do was sit down!
I cannot recommend Britannia Sandersteads highly enough. From the initial visit of John Inkpen to arrange the quote to the efficiency of the guys who packed and unpacked all of our stuff. If I ever have to move again I will be going back to Britannia"
 
 
Team:
John Inkpen, Tim, Jack, and at least 3 others who's names I didn't find out
 
 
   Business Reply:

Good morning
Thank you for taking the time to leave such a great review.
We wish you you every happiness in your new home.
 


Review 13 Mar 2019
Recommended by customer in SW14
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boxed up and created inventories for company product samples to be sent over to the USA. Range of sizes including large, heavy and fragile items.

"Great service from start to finish. Will use again!"
 
 
 
 


Review 12 Mar 2019
Recommended by customer in TW17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
fast friendly and efficient
 
Cost: £600
 

"very good"
 
 
 
 


Review 12 Mar 2019
Recommended by customer in RH2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 4 bed semi to 4 bed detached. Britannia sanderstead completed the pack and move.
 
Cost: £1800
 

"Day 1 2 guys turned up and the house was fully boxed by 4pm!! Very efficient.
Moving day seemed to be 5 guys, 1 lorry and a van. All completed without fuss and delivered to the rooms in our new house at our direction. Even helped store some items in the loft.
Good service and I would recommend them to others"
 
 
 
 


Review 12 Mar 2019
Recommended by customer in TQ12
 My Age: 50 - 59 
 I'm: Male 

 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had everything from our large three bed house moved into storage from Horsham to Godstone and then moved from storage to our new house in newton abbot, Devon
 
Cost: £5000
 

"The initial contact was with John who came round to assess the amount of stuff we had to move so that he could arrange for the right size of truck and the necessary storage space.
Once we had chosen to use Sandersteads we contacted the bookings office and they helped with completing all of the arrangements including dates and times.
On the allotted day the team of four guys turned up to
Pack our belongings. All were dressed in sandersteads uniform and all were
Friendly and polite. They managed to pack
Most items on the first day and completed the job at lunchtime on day two, which was a few hours earlier than we expected. They used carpet coverings to protect the carpets and packed our belongings in huge amounts of padding to ensure no breakages.
When we completed of our house in Devon we simply called them and agreed a date for delivery and the guys arrived in Devon and unloaded all of our boxes in around five hours, which meant a one day job and not two as we had expected. The delivery guys were again in uniform and polite and friendly and nothing was too much trouble for them.
We still have most of our boxes but a relative moved down quite near to us the week after we moved in so we dropped around fifteen boxes at his new house and sandersteads took them away for us without issue.
Overall an excellent experience if moving can ever be excellent and we would definitely use this firm again"
 
 
Team:
Nigel, John Jake and Ged on the move to storage. Canít remember th names of the guys who delivered, but they were just as good
 
 
 


Review 12 Mar 2019
Recommended by customer in Pe12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service! The guys were friendly and nothing was too much trouble for them. Made our moving experience a breeze. All our fears were allayed. Friendly, experienced and respectful. More than happy with the service we received. Nothing fazed them. Would recommend in an instance!

"As comments above ! Made our move easy! Great Guys that were professional, polite and most of all understood the problems and stress of moving."
 
 
Team:
Canít remember but must be on record
 
 
 


Review 30 Jan 2019
Recommended by customer in ME13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Sanderstead to Faversham. All items packed and removed two days prior to completion date, then delivered on completion date
 
Cost: £1600
 

"We were very happy with the overall service received. Staff were friendly and flexible but also very professional. The entire move went smoothly, with all crews punctual and all timeframes met."
 
 
 
 


Review 30 Jan 2019
Recommended by customer in SM1

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men were very helpful, and polite. Their sense of humour kept us from having what could have been a stressful day.

"As we were moving from a third floor flat, we were very impressed with the hydraulic lift that was used to get our furniture etc down to the lorry."
 
 
 
 


Review 30 Jan 2019
Recommended by customer in NW10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a short move across London but with an enormous quantity of books and art and craft materials. The moving process took two days: one day of packing at the outgoing property, with the items kept at the warehouse overnight and delivered to the new property the next morning.
 
Cost: £2350
 

"The estimator was accurate and very thorough when going over the property to survey the items to be moved. On the packing day things went according to plan because the estimate had been so good despite the large volume of small items to pack.

The movers themselves were very hard working, self-pacing and cheerful and helpful throughout two long days. My family helpers and I really appreciated their excellent work, their patience and their calm. I could not rate them more highly and it made the experience of moving as simple as possible. My furniture was re-assembled without damage and nothing I have unpacked has been broken.

(It was easy to direct everything to the correct destinations on arrival at the new property as the previous resident had painted the rooms such distinct colours including a stripy one and all the movers had a great sense of humour about this.)



"
 
 
 
 


Review 18 Dec 2018
Recommended by customer in GL52
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Big move from 2 bed to 4 bed house a large distance away
 
Cost: £2000
 

"Couldnít be more glowing about the removal guys. The three of them packed up in barely a few hours and despite being a man down the next day worked really hard to get everything unpacked, furniture rebuilt and everything sorted. Thank you so much for making it stress free!"
 
 
Team:
Joe, Luke (I think; cant be sure but he was also great)
 
 
 


Review 14 Dec 2018
Recommended by customer in SE27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was coming out of store after 14 months of living in Italy to complete a Masters in Gastronomy! It was relatively stress-free and I had a wonderful 3 man team were extremely helpful, courteous and respectful of my belongings and my newly painted flat. 10 out of 10!
 
Cost: £879
 

"A very helpful crew coming out of store after 14 months. Polite, courteous, respectful of my belongings and all done with a sense of humour! Would definitely recommend."
 
 
Team:
Apologies I canít remembwr their names but please thank them
 
 
 


Review 14 Dec 2018
Recommended by customer in TN37
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom house that was not cleared down before the move. Included a garage and large garden. The house we were moving from was down hill from the road - about 6 long steps down, so hard work having everything going up to the road - very hard work. 15 years in this house so a lot of ''rubbish'' accumulated but as the sale was quick didn''t have time to clear anything. Moved to the coast. Everything was packed and managed to get into the large lorry and transit van. Great work by the men.

"What a fantastic job the lads did. They did not stop (except for 1 coffee/tea break mid morning and 1 mid afternoon, oh and 3/4 hour lunch). Polite, respectful to us and all our items and OMG they work so hard. We contracted them to pack and deliver, which they didn't disappoint. We had nearly 25 years of stuff to pack and none of it was sorted beforehand! they methodically went through the house and packed each room, garage and garden so quickly. I have unpacked most of the boxes and not one things broken. Packed thoughtfully and marked the boxes appropriately, ready for me to unpack at the other end. When we arrived at our new home they set too it again, no stop and managed to unload the lorries quickly.
Thanks Jed, Paul, Taylor, Jack, Martin, Jake the cake. Sorry if I have missed 1 or 2. Excellent job - would definitely recommend this company just by the hard working men alone. Thank you for making our big move a stress free as possible."
 
 
Team:
Jed, Paul, Taylor, Jack, Martin, Jake the cake
 
 
 


Review 13 Dec 2018
Recommended by customer in RH1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from old Victorian House on 3 floors to 1st floor flat in Victorian conversion. Moving out of our old house was more challenging because of the narrow staircases and tight turns.

"I cannot recommend Britannia Sandersteads highly enough. They stepped in, at short notice, when our previously booked firm pulled out with virtually no notice. The staff that we booked with were helpful, and the men who packed and moved us, including Nigel, Martin, Jake and Tim were excellent, courteous and worked like Trojans."
 
 
Team:
Nigel, Martin, Tim and Jake
 
 
 


Review 12 Dec 2018
Recommended by customer in CR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking my goods to storage then delivering them to my new address

"Very friendly and helpful people at the offices, wth my original request to for an estimate and with follow up queries. Very pleasant removers. Good timekeeping. Overall a good experience."
 
 
 
 


Review 12 Dec 2018
Recommended by customer in BA2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal began in Walton on Thames, then van returned to depot. I then travelled to Bath where I stayed at hotel overnight. The removal van arrived in Bath the next morning and they unloaded my belongings into my new flat. All aspects of the move were carried out in a very quick satisfactory way.

"Initial visit was carried out in a pleasant informative way.

I paid £60 for packing material to be delivered but was not happy to get some second hand boxes, I asked these to be changed for new ones. I only had 4 small boxes, the rest large. Could have done with more smaller boxes for china, ornaments etc.

The whole move was carried out in a very satisfactory way."
 
 
Team:
Don't recall the names of the two men.
 
 
 

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