Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Britannia Sandersteads 9.3/100
434 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 434 reviews since 2014
 
 
 
Sales & Support 9.1/10 Sales & Support Rating 9.1
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service; very helpful packers on the day; all went much more smoothly and efficiently than I could have expected. Happy client!"   more
 
" Very professional team. Felt nervous about a distance move as so many things can go wrong and having built up a home of nice furniture/possessions we were quite keen that everything was 'preserved'...."   more
 
" My move was from London to Christchurch and carried out over two days. The team packed by house up for me and I cannot fault their professionalism and help. They were so polite and made what is a ver...."   more
 
" Moving is so stressful, but Britannia took all of that away. They could not have done enough. So so very grateful."   more
 
 
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Review 21 Oct 2021
Recommended by customer in SW1P
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move imto storage.

"Great service; very helpful packers on the day; all went much more smoothly and efficiently than I could have expected. Happy client!"
 
 
Team:
Mr Adam
 
 
 


Review 9 Sep 2021
Recommended by customer in TN39
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Distance move from a semi detached house
 
Cost: £3250
 

"Very professional team.
Felt nervous about a distance move as so many things can go wrong and having built up a home of nice furniture/possessions we were quite keen that everything was 'preserved' for our next home.
I was aware of Sandersteads but had never used them before. Was heavily influenced in our choice of removal company by reputation and reviews and was very pleased with our choice.
We had used 'cheap' companies previously and this was the first time we had used a BAR member - Sandersteads were leagues ahead of our previous experiences.
Stuart and his team a fantastic job - a big thank you."
 
 
Team:
Stuart/Trevor
 
 
 


Review 16 Jul 2021
Recommended by customer in BH23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move over two days which included packing by the team

"My move was from London to Christchurch and carried out over two days. The team packed by house up for me and I cannot fault their professionalism and help. They were so polite and made what is a very stressful time really quite stress free! They spoke to me and we had some very interesting conversations over the hours they were with me which was a great distraction! The following day when my belongings were transported to Christchurch, my Sister saw the crew in and she also said how great and helpful they all were. They couldn't do enough. I am so grateful for that too as I didn't arrive in Christchurch until later that day. Everything was were it was meant to be be which really helped. Thank you all so much.

"
 
 
Team:
Tom/John (I think it was Tom but my sister said John), Lucas, Josh and Steve? (Owner) in London and all the same in Christchurch apart from Steve
 
 
 


Review 12 Jul 2021
Recommended by customer in Cr69
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very happy customer

"Moving is so stressful, but Britannia took all of that away. They could not have done enough. So so very grateful."
 
 
 
 


Review 7 Jul 2021
Recommended by customer in Rh13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 4 bed property to a similar property across two counties in one day
 
Cost: £3000
 

"The entire process was made very stress free by the professional and consideration of the entire removal crew. They were very considerate of my goods and property and we were moved on schedule with minimal fuss and absolutely no damage caused.

Fantastic service and I would gladly recommend."
 
 
Team:
Iím ashamed to admit but I have forgotten their names
 
 
 


Review 9 Jun 2021
Recommended by customer in BN16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent."
 
 
Team:
Jack on both day's and Nigel on second dAy
 
 
 


Review 3 Jun 2021
Recommended by customer in RH1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move from a 2 bed apartment to a 2 bed cottage

"The move was conducted in an efficient manner and executed as proposed. The packing and handling was completed quickly and in a friendly manner.

When issues presented themselves on arrival at the new property, the staff were prepared to be creative and helpful."
 
 
Team:
John, Paul, Jack. In the end there were 7
 
 
 


Review 22 May 2021
Not Recommended by customer in SA46
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove contents of 3 bed semi in Sunbury on Thames, Surrey to 3 bed cottage in Aberaeron, West Wales.We did most of prepacking small valuables/breakables ourselves. Required a three day removal with a day each for loading, travel and unloading.
 
Cost: £3057
 

"Removal team were courteous, helpful and on-time, with both arrival and delivery timings as planned.
However, forget about "specially designed protective covers",as stated in brochure for furniture (including leather sofa/armchair),paintings, TVs etc; Some old blankets and wraparound cardboard boxes were "better"! Result: a large hole punctured in the leather armchair(damage £850+)and bad scratches on sofa(repair £550+}.TV's became separated from mounts/stands. Fortunately, we had our own insurance at fraction of cost offered by Removers and our insurance covered damage but not excess, nor distress and time waste involved!"
 
 
 
 


Review 9 Apr 2021
Recommended by customer in RH20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
So the packers came on the Weds great guys, very professional and very respectful! Then on the Thursday morning bright an early, same guys came back with a couple more and by 11:30am they were done, they drove to our new address and waited whilst we waited for the keys, cannot fault them an absolute credit to the company!
 
Cost: £3370
 

"We were in a pickle as our completion date had changed and our original movers could not do the move date, and given the circumstances we did not have much choice of who to go with as everyone was so busy, so we paid double what we were originally going to pay, but it had to be done and Britannia made it seamless, no fuss just got on with it."
 
 
Team:
Unfortunately I cannot remember their names but fantastic guys
 
 
 


Review 9 Apr 2021
Recommended by customer in GU7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from South East London to Godalming in Surrey. At the beginning of an icy and snowy February over two days and under lockdown Sandersteads packed for us on one day and moved us the next. From a two bedroom terrace to a three bedroom Terrace.
 
Cost: £1534
 

"Everything was packed the day before. One chap on day one who managed to do in a day what would have taken myself weeks. The company worked efficiently and safely and communications between us as customers and them as service providers was excellent care was taken at every stage and we felt that our possessions were carefully looked after.

They made it as stress free as possible and we were very happy with the job they did.

Conditions were challenging there was snow in London.

Worth paying extra to have them pack the day before. Took away lots of stress. Cannot recommend highly enough."
 
 
 
 


Review 16 Mar 2021
Recommended by customer in BR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My items were moved and stored and then removed to my new property two months later.

"I was originally recommended to the company by a colleague who had recently completed a move with them.
When I first contacted them late November/early December 2020, they were very upfront that they couldn't help me at all before Christmas. I was fine with this as I knew that I was looking at a January date.
The person who came to assess was very knowledgeable, answered all my questions and the follow on service was excellent. I found everyone who I spoke to when I called approachable.
On the day of the move out, the team arrived early and were friendly and efficient.
The billing process for the storage period was painless.
The team who moved me into my new property also arrived early and were equally friendly and efficient.
In general, the company helped to ease what would otherwise have been a highly stressful process. Thank you."
 
 
 
 


Review 25 Feb 2021
Recommended by customer in PH2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from London to Scotland, with a week in storage too. Lots of boxes and artwork, not masses of furniture though
 
Cost: £4300
 

"The sales process was a dream. I was in a panic because I had been let down by another company and your team took it on with no issue. I said to the guy I spoke to on the phone that I was stressed about it and he told me it would all be ok and he would deal with everything, and he did.
From start to finish your staff could not have been more helpful and courteous.
We moved in dreadful weather, and they coped effortlessly, even with a flood which blocked access to our village and they had to make a massive detour to get here.

I would have no hesitation in recommending you to anyone, and I already have.

I can't thank you enough for making the whole experience so stress-free and easy"
 
 
Team:
Zack, Nigel, can't remember the others
 
 
 


Review 17 Feb 2021
Recommended by customer in SW6

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Following separation the house content was split with different delivery addresses which complicated the move.
 
Cost: £5000
 

"Overall very satisfied and would highly recommend them.

My only point for improvement is that the contract is unnecessary complicated and requires time and effort to understand.

"
 
 
Team:
Don't know
 
 
 


Review 11 Feb 2021
Recommended by customer in PL13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4bed house to another in different part of country. This was a 3 day exercise. All done in total lockdown.
 
Cost: £4000
 

"This firm were so helpful. From the constant checking to see if they were available on possible dates to the actual move they were unfailingly helpful and available. Everything was immaculately packed and there were no breakages or damage. Would certainly recommend them."
 
 
Team:
No office names recorded - but Jack and his team were amazing
 
 
 


Review 31 Jan 2021
Recommended by customer in TW13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move in one large van from West London to West Sussex on the same day. I had used Britannia Leatherbarrows before for a long-distance move, (who had been very good given that someone with dementia had not packed her belongings), and this is why we chose to use Britannia Sandersteads. Our Home insurance policy covered the insurance aspect, although I can''t recall if this was flagged by Britannia. We realised insurances do vary as far as cover is concerned. With the quotation form, this appears to be quite out-of-date, specifying items of furniture which are mostly out-of-fashion now. It didn''t suit our requirements as we had books, cds, magazines and office paperwork. We could have been more accurate in our requirements if this had been taken into account. My feeling is that the amount of boxes supplied is based on the size of the house rather than what is actually in it and I made several calls to clarify this.
 
Cost: £2000
 

"The move was carried out by three members of the team, during Covid-restrictions - with the two younger men carrying out the lifting of our items and the presumed supervisor directing mainly from the van. We had a huge amount of heavy books, cds and paperwork in a small house but the team were very efficient and didn't grumble to our faces! I had clearly indicated in advance how heavy the items were and how many there would be but we were still running short on boxes as some had to be only half-filled due to weight.

I was also worried about the van not being able to get down the road as it was large but that wasn't a problem as it turned out. We forgot there were items still in the garage so the van was driven around to pack what more they could - sadly there were still items of rubbish which I had to drive back and collect the following week as we were told the van was full.

They managed to get on the road by midday and although we suddenly hit a hold up because of a traffic accident and police roadblock, we were able to do a u-turn and alter our route.

The team were duly parked outside our new abode (not on the driveway thankfully) when we arrived and ready to unpack. Once again this was done without complaint (in earshot) and we were extremely grateful that the move had gone without a hitch especially while we were waiting to hear when the transfer of payments had been made and keys ready to collect.

The two young men appeared to be in good spirits and not cheesed off with the hard work. They also seemed to get on well together and one asked about our cat. We felt sorry that they had to deal with all the heavy goods. They split up boxes where needed without grumbling while we did the rest. When you have been in a property for nearly 30 years you do accumulate a lot of stuff.

Although we moved at the end of November, we are only coming to the end of unpacking now (January). I am missing one item which I hope will be in the last box. I think we had one breakage, which was excellent given what we had to pack. We are also hoping that Britannia will pick up the used boxes which I have yet to arrange."
 
 
 
 


Review 18 Jan 2021
Not Recommended by customer in SW20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a local move (less than 1 mile) from a 3 bedroom flat to a 4 bedroom home. We opted for the packing service in our quote.
 
Cost: £2150
 

"These movers were recommended to us by friends. The quote we received was inline with other quotes. The packing was largely OK, with some indifference as to protecting the items therein. The removal itself was not without drama. One mover attempted to bring a 1.35m X 1.10m X 0.5m dresser down the stairs by himself. This ended in him falling down the stairs backwards (miraculously uninjured) and damaging the dresser along with two walls. There also was no attempt made to protect staircases or hand rails for the move. The crew itself, though friendly, seemed tired. I was satisfied with the after move care in addressing the damage to the dresser and the walls. They also collected the empty boxes afterwards as agreed."
 
 
 
   Business Reply:

In the customers own words we were recommended by a friend as we had done a good job for them. Our quote was in line with the others. One of our team was off sick that day and the crew had to go one man short meaning more work and fatigue for the crew, One of the crew made an error of judgement and attempted to move the unit on his own, slipped and damaged both the unit and a couple pf walls. all repaired/replaced within a couple of days of the move to the customers satisfaction. Every estimate done by us claim details are discussed. Very surprised to see a review like this.

 


Review 22 Dec 2020
Recommended by customer in BR40
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
London to Gozo, Malta

"Absolutely fantastic service both in England and Gozo.

The employees are a credit to there companies, could do enough for us.

Would highly recommend them."
 
 
 
 


Review 22 Dec 2020
Recommended by customer in SW19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from London down to Haywards Heath. A cheetah (not quite live) needed to be handled with kid gloves... Besides that, a pretty normal move!
 
Cost: £2700
 

"We had another very happy and successful move with Britannia Sandersteads.
Everything was handled very professionally and timeously.
Nothing was broken en route, and the chaps dismantled and re assembled furniture with ease.
Lots of laughs and really friendly service from all the guys working.
Highly recommend Britannia Sandersteads to everyone."
 
 
Team:
Nigel, Paul, Will,
 
 
 


Review 21 Dec 2020
Recommended by customer in CT6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Removal from Oxted, Surrey to North Kent

"From the outset contact with the company prior to the removal day was easy. Any communication prior to the day of removal was good. No problems, telephones answered without delay. On the day of removal they arrived on time and carried out the transit of property from my home to the vehicle carefully, professionally and in a friendly manner. Likewise, the other end.
No complaints at all, and I would happily recommend Britannia and this crew to any interested parties"
 
 
Team:
Jess and crew
 
 
 


Review 21 Dec 2020
Recommended by customer in LS29
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from South London to West Yorkshire
 
Cost: £3500
 

"We were very happy with Britannia Sandersteads and their team who helped us move from urban South London to rural West Yorkshire. They were efficient and friendly in their packing and then loaded, moved and unloaded us with the minimum of fuss. No items were damaged in the process and we were very happy with the service provided."
 
 
 
 

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