Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Britannia Sandersteads 9.3/100
441 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 441 reviews since 2014
 
 
 
Sales & Support 9/10 Sales & Support Rating 9.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent Service in terms of the teams at both moving out and moving in, in terms of their attitude and professionalism. Everything ran as smooth as clockwork, nothing was too much trouble therefo...."   more
 
" The move took place over two days - packing and loading up on one day and unloading the next. A significant portion of furniture, crockery, paintings and other possessions were destined for a storage ...."   more
 
" The paperwork was a smidge complicated, requiring a bit of backward and forwarding. The move itself was a dream. Prompt, professional, and careful. Would 100% recommend."   more
 
" Nigel and the team were superb from start to finish. They took away the stress of what could have been a very anxious few days. We had total trust in their abilities from the moment they arrived on th...."   more
 
 
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Review 5 May 2022
Recommended by customer in NG34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Twickenham to Storage for two weeks before delivery to Lincolnshire. Service included packing of fragile items, assembly and reassembly of furniture
 
Cost: £6000
 

"Excellent Service in terms of the teams at both moving out and moving in, in terms of their attitude and professionalism.

Everything ran as smooth as clockwork, nothing was too much trouble therefore I would highly recommend them both in the quality of service and the costs.

They offered the best value for money over other providers."
 
 
 
 


Review 24 Apr 2022
Not Recommended by customer in GU32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fragile packing and moving from one house to another including some garden tools.
 
Cost: £2500
 

"The move took place over two days - packing and loading up on one day and unloading the next. A significant portion of furniture, crockery, paintings and other possessions were destined for a storage depot at the same destination. Three people arrived to start and when packing was well advanced another crew appeared to help with packing and loading for the afternoon. Later our original crew had to collect items from another job before delivering our goods to overnight yard.

The next day most of the original crew arrived to unload and predictably it was quite hectic ensuring that boxes were delivered to the correct room. Only after that was the remaining long term storage delivered to the depot something that required supervision and took a great deal of time, finishing quite late. At that point I realised that the exhausted crew were not taken sufficient care when moving goods. One of the two securing bolts dropped out of an expensive, new washing machine which is still not tested for drum damage since the move; a high quality handmade wooden double bed frame was pushed along a metal floor without protection; a large plasma TV screen had absolutely no protective packing - again not yet tested since stored. Subsequently, when opening boxes in the house and storage the volume of dead space filled with sometimes 50+ sheets of wrapping paper was far too high - often just filling a box on top of goods rather that underneath or all around. When I came to use my new electronic exercise bike (£2000) I found scratches on the base rail and - worse - the entire machine was covered in sand particles - completely unacceptable. There are still items I need which I have not been able to find, in part because of the way they have been packed into storage cages so I cannot even be sure that we have everything we took from our original house. With better advice about the nature of storage and how it is packed and later accessed, I would certainly have planned things differently.

Conclusion: The (mostly) young men employed as crews were working to unreasonably tight deadlines and either did not have the expertise or opportunity to maintain the high standards required for the execution of a satisfactory removal service. It was clear that many were already suffering back or other physical injuries at a shockingly early age and also that they had little job security. The franchise does not provide a satisfactory framework within which to nurture good workers - it seems much closer to a gig economy model and therefore I would not recommend them - in any of their regional offices - to anyone contemplating a move."
 
 
Team:
it would just come back to bite them
 
 
   Business Reply:

The move was allocated to 1 truck and a 3 man crew for a 2 day period. On day 1 of the move the crew time was devoted to the morning to pack all the fragile items and the afternoon to load the entire move and then return back to our depot in Godstone, Surrey RH9 for the safe parking of the truck for the night
On Day 1 we had a crew working in a similar area who completed works earlier than planned so we diverted them to assist and make for a quicker and earlier day.
The truck and crew did not have to make an extra collection on Day 1 of the move. On Day 2 of the move the allocated truck and original 3 man crew (only 3 seats in the truck) set off from the depot to travel to the destination address to unload the required items into the clientís new home. On route they made a small delivery (15 cartons only) of an import shipment that had arrived into the UK from USA for a client in Church Crookham in Hampshire which probably added an extra hourís work into the working day.
The crew arrived in ample time and unloaded as directed and then travelled to the storage depot and arrived at 2pm and having unloaded all items into the clients self-storage 1st floor room they departed Petersfield Hampshire at 4pm to head back to depot and arrived back for 5.15pm having checked the timings from the trucks tracker.
I doubt that the crew were exhausted as this was not an enormous job or a particular long journey but it was a 1st floor delivery in storage and it is hard work.
The securing bolt within the washing machine that came loose and fell out is not something that we would be responsible for and would be the clients responsibility to secure the drum. I am unsure about our crews pushing a bed along a metal floor as we carry large furniture and neither the truck or the storage room have a metal floor, The bed and the TV along with all the furniture that was transported on our truck was packed and wrapped in purpose made padded protection covers and or removal grade van blankets to protect all furniture whilst in transit as all items will move slightly inside a moving truck due to road vibration etc. The move was performed by Britannia Sandersteads based in Godstone Surrey but the client arranged the storage direct with Britannia Reeves based in Petersfield Hampshire and due to the notice given for the storage requirement the Professional Removal Container storage was not available and the client was offered a 1st floor self-storage room as an option which was duly accepted. The emphasis of a self-storage room is that clients can come and go as they wish to add or remove items from storage. Items donít move within the storage room, unlike the truck journey
All protective blankets and padded covers needed to be removed from the clients furniture as this is equipment used on a daily basis to protect and move furniture. The goods stacked into the self-storage room had been stacked by our crew to the best of their ability without the supply of blankets from the client. I have no idea about sand particles as our trucks are swept out daily after each move before we start the next and I am also advised that the self-storage rooms are always checked after a client vacates to confirm they are empty and then swept and left clean ready for the next client to occupy the space.
Based on the size of the room you had rented dictated how tightly we needed to stack the room to get it all in. I can assure you that everything that was loaded from your original home was delivered to your new home and or the self-storage facility and nothing was left on the truck - as I have said previously all trucks are swept and checked every morning before packing materials etc. are loaded and they are despatched from the depot to a move.
The storage was planned and arranged by yourself and at short notice you booked what was available, to keep costs down the rooms are packed full but if you prefer larger rooms at higher costs can be booked and your furniture and effects spread out but this is all client choice.
The 3 man crew consisted of the HGV driver at 43, and 2 porters at 28 and 24 - the youngest porter has been with the company for 3 years and the other staff at circa 10 years each and have been trained in all aspects of removals storage packing and wrapping.
Removals has and always will be a physically demanding industry and for that reason we need a mix of age and experience and also young legs and energy. Injuries are not always due to work as 2 of the staff are active playing sport at weekends and the youngest porter came to me with a hearing deficiency.
In regards to job security I can confirm we are a living wage employer which makes us attractive to work for. We have very little turnover of staff and many of our staff joined us from a young age and have progressed through the ranks from porters to become HGV drivers or move into the office as transport operators or estimators as the years move on and we have circa 11 manual staff with service records nearing 20 years.
We do look after and value our staff and for that reason they stay. We are certainly not a gig economy company.
We do not have any staff on zero hours contracts and all the staff are of full time employment. I am however fully aware of many other smaller companies and man & van operators that donít have our group infrastructure and do operate on a gig economy or even cash black economy basis but that is not our ethos or framework for the company and how we employ and retain our staff. Britannia Movers International is not a Franchise, it has 42 UK depots and each depot is a shareholder of the PLC Company
Having moved you on 18th & 19th January 2021 this online review is the 1st we have heard from you that you have issues in relation to your move and storage and this I find strange that you have not called us direct to discuss this issue or sent an email to raise any issues so we could look into this for you and perhaps resolve or assist you without the need to post a poor review for us in a public forum.

I have also spoken with the Britannia Reeves the storage depot and they have advised that in addition to the 2 x 25ft2 rooms you initially rented from them that you have since rented a further 25ft2 room and I must assume this was so you could spread your items out to assess what you have in storage. They have not been contracted by yourself to make any deliveries or collection from or to store but that you have attended the self-storage room yourself on 14 occasions to date to remove and or add items.


 


Review 28 Mar 2022
Recommended by customer in CR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of 7 bedroom house into 4 bedroom

"The paperwork was a smidge complicated, requiring a bit of backward and forwarding.
The move itself was a dream. Prompt, professional, and careful.
Would 100% recommend."
 
 
Team:
Donít know the names - but they were all fab!
 
 
 


Review 25 Mar 2022
Recommended by customer in GL6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Britannia moved us more than 100 miles away to the West Country. They had to negotiate some narrow lanes and tricky bends on the way into the village.
 
Cost: £3800
 

"Nigel and the team were superb from start to finish. They took away the stress of what could have been a very anxious few days. We had total trust in their abilities from the moment they arrived on the first day to pack our belongings. They were professional, efficient, amiable and good-humoured throughout the three days they were moving us. Highly recommended."
 
 
 
 


Review 28 Feb 2022
Not Recommended by customer in Se10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 0/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Overseas move

"Absolutely awful will never use again . Kept adding charges on top of charges . Totally unprofessional and really arrogant attitude"
 
 
 
 


Review 13 Jan 2022
Recommended by customer in CR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from East Surrey to North East Scotland was never going to be a quick trip but the team at Britannia Sandersteads made it look easy. We only had a few large items (we''d sold/given away sofas) but lots of bits & bobs which we''d either packed in a variety of different sized boxes or had to leave loose. Our moving date was short notice but they did everything they could to work with it, picking up on the Friday, storing it over the weekend and travelling up to us arriving on the Tuesday. The only thing that caused a hiccup was me forgetting to empty the water out of the coffee machine before packing it but the guys took it in their stride & re-packed the box before putting it into the impressive jigsaw packed lorry
 
Cost: £7386
 

"Initially I did the silly thing and went onto a 'compare your move' internet search site and ended up with various quotes from being told "you'll need 6 men with 4 luton vans" to "Ahh we'll fit that in 2 LWB transits" and decided due to moving 640 miles we needed an established company we could trust 100% with not only our day to day furniture etc but also valuable paintings & antiques. There were 2 removal companies I knew of; Britannia Sandersteads & another one a family member had used. For service, correspondence, personal quotation & price Sandersteads won the day.
I just wished I'd chosen to go straight to them initially rather than enduring a variety of quote callers or zoom meetings.
"
 
 
 
 


Review 13 Jan 2022
Recommended by customer in CR5

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Old Coulsdon, Surrey to North Wales

"We did our own packing of our possession apart from pictures and mirrors which the removal men did on the day.
We were very impressed with how efficient they were and the speed at which they worked during the move. They were friendly and polite at all times.
We would definitely recommend this company and the men that did our move deserve recognition."
 
 
Team:
Unable to remember
 
 
 


Review 21 Oct 2021
Recommended by customer in SW1P
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move imto storage.

"Great service; very helpful packers on the day; all went much more smoothly and efficiently than I could have expected. Happy client!"
 
 
Team:
Mr Adam
 
 
 


Review 9 Sep 2021
Recommended by customer in TN39
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Distance move from a semi detached house
 
Cost: £3250
 

"Very professional team.
Felt nervous about a distance move as so many things can go wrong and having built up a home of nice furniture/possessions we were quite keen that everything was 'preserved' for our next home.
I was aware of Sandersteads but had never used them before. Was heavily influenced in our choice of removal company by reputation and reviews and was very pleased with our choice.
We had used 'cheap' companies previously and this was the first time we had used a BAR member - Sandersteads were leagues ahead of our previous experiences.
Stuart and his team a fantastic job - a big thank you."
 
 
Team:
Stuart/Trevor
 
 
 


Review 16 Jul 2021
Recommended by customer in BH23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move over two days which included packing by the team

"My move was from London to Christchurch and carried out over two days. The team packed by house up for me and I cannot fault their professionalism and help. They were so polite and made what is a very stressful time really quite stress free! They spoke to me and we had some very interesting conversations over the hours they were with me which was a great distraction! The following day when my belongings were transported to Christchurch, my Sister saw the crew in and she also said how great and helpful they all were. They couldn't do enough. I am so grateful for that too as I didn't arrive in Christchurch until later that day. Everything was were it was meant to be be which really helped. Thank you all so much.

"
 
 
Team:
Tom/John (I think it was Tom but my sister said John), Lucas, Josh and Steve? (Owner) in London and all the same in Christchurch apart from Steve
 
 
 


Review 12 Jul 2021
Recommended by customer in Cr69
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very happy customer

"Moving is so stressful, but Britannia took all of that away. They could not have done enough. So so very grateful."
 
 
 
 


Review 7 Jul 2021
Recommended by customer in Rh13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 4 bed property to a similar property across two counties in one day
 
Cost: £3000
 

"The entire process was made very stress free by the professional and consideration of the entire removal crew. They were very considerate of my goods and property and we were moved on schedule with minimal fuss and absolutely no damage caused.

Fantastic service and I would gladly recommend."
 
 
Team:
Iím ashamed to admit but I have forgotten their names
 
 
 


Review 9 Jun 2021
Recommended by customer in BN16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent."
 
 
Team:
Jack on both day's and Nigel on second dAy
 
 
 


Review 3 Jun 2021
Recommended by customer in RH1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move from a 2 bed apartment to a 2 bed cottage

"The move was conducted in an efficient manner and executed as proposed. The packing and handling was completed quickly and in a friendly manner.

When issues presented themselves on arrival at the new property, the staff were prepared to be creative and helpful."
 
 
Team:
John, Paul, Jack. In the end there were 7
 
 
 


Review 22 May 2021
Not Recommended by customer in SA46
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove contents of 3 bed semi in Sunbury on Thames, Surrey to 3 bed cottage in Aberaeron, West Wales.We did most of prepacking small valuables/breakables ourselves. Required a three day removal with a day each for loading, travel and unloading.
 
Cost: £3057
 

"Removal team were courteous, helpful and on-time, with both arrival and delivery timings as planned.
However, forget about "specially designed protective covers",as stated in brochure for furniture (including leather sofa/armchair),paintings, TVs etc; Some old blankets and wraparound cardboard boxes were "better"! Result: a large hole punctured in the leather armchair(damage £850+)and bad scratches on sofa(repair £550+}.TV's became separated from mounts/stands. Fortunately, we had our own insurance at fraction of cost offered by Removers and our insurance covered damage but not excess, nor distress and time waste involved!"
 
 
 
 


Review 9 Apr 2021
Recommended by customer in RH20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
So the packers came on the Weds great guys, very professional and very respectful! Then on the Thursday morning bright an early, same guys came back with a couple more and by 11:30am they were done, they drove to our new address and waited whilst we waited for the keys, cannot fault them an absolute credit to the company!
 
Cost: £3370
 

"We were in a pickle as our completion date had changed and our original movers could not do the move date, and given the circumstances we did not have much choice of who to go with as everyone was so busy, so we paid double what we were originally going to pay, but it had to be done and Britannia made it seamless, no fuss just got on with it."
 
 
Team:
Unfortunately I cannot remember their names but fantastic guys
 
 
 


Review 9 Apr 2021
Recommended by customer in GU7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from South East London to Godalming in Surrey. At the beginning of an icy and snowy February over two days and under lockdown Sandersteads packed for us on one day and moved us the next. From a two bedroom terrace to a three bedroom Terrace.
 
Cost: £1534
 

"Everything was packed the day before. One chap on day one who managed to do in a day what would have taken myself weeks. The company worked efficiently and safely and communications between us as customers and them as service providers was excellent care was taken at every stage and we felt that our possessions were carefully looked after.

They made it as stress free as possible and we were very happy with the job they did.

Conditions were challenging there was snow in London.

Worth paying extra to have them pack the day before. Took away lots of stress. Cannot recommend highly enough."
 
 
 
 


Review 16 Mar 2021
Recommended by customer in BR5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My items were moved and stored and then removed to my new property two months later.

"I was originally recommended to the company by a colleague who had recently completed a move with them.
When I first contacted them late November/early December 2020, they were very upfront that they couldn't help me at all before Christmas. I was fine with this as I knew that I was looking at a January date.
The person who came to assess was very knowledgeable, answered all my questions and the follow on service was excellent. I found everyone who I spoke to when I called approachable.
On the day of the move out, the team arrived early and were friendly and efficient.
The billing process for the storage period was painless.
The team who moved me into my new property also arrived early and were equally friendly and efficient.
In general, the company helped to ease what would otherwise have been a highly stressful process. Thank you."
 
 
 
 


Review 25 Feb 2021
Recommended by customer in PH2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from London to Scotland, with a week in storage too. Lots of boxes and artwork, not masses of furniture though
 
Cost: £4300
 

"The sales process was a dream. I was in a panic because I had been let down by another company and your team took it on with no issue. I said to the guy I spoke to on the phone that I was stressed about it and he told me it would all be ok and he would deal with everything, and he did.
From start to finish your staff could not have been more helpful and courteous.
We moved in dreadful weather, and they coped effortlessly, even with a flood which blocked access to our village and they had to make a massive detour to get here.

I would have no hesitation in recommending you to anyone, and I already have.

I can't thank you enough for making the whole experience so stress-free and easy"
 
 
Team:
Zack, Nigel, can't remember the others
 
 
 


Review 17 Feb 2021
Recommended by customer in SW6

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Following separation the house content was split with different delivery addresses which complicated the move.
 
Cost: £5000
 

"Overall very satisfied and would highly recommend them.

My only point for improvement is that the contract is unnecessary complicated and requires time and effort to understand.

"
 
 
Team:
Don't know
 
 
 

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