Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.3/10
393 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 393 reviews since 2014
 
 
 
Sales & Support 9.1/10 Sales & Support Rating 9.1
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.2/10 Collection & delivery Rating 9.2
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" On Time, professional, courteous, careful packing, transportation and unpacking."   more
 
" I couldn't fault any aspect of the whole operation. The removals team staff were speedy, efficient and went above and beyond what we would have thought reasonable to expect of them. I can't recommen...."   more
 
" Excellent from start to finish. Would definitely use again."   more
 
" Our first move in 33 years so didnít know what to expect. So glad we went with Britannia Sandersteads, they helped us immensely from the quote to the supply of the boxes we needed to moving us. The 2 ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 22
belongings 9
big 9
boxes 15
brilliant 13
Britannia 33
care 12
cheerful 11
contact 8
courteous 15
credit 8
definitely 15
delivery 8
didnt 8
easy 17
efficient 38
Excellent 60
experience 18
extremely 16
family 9
fantastic 14
finish 12
free 10
friendly 53
friends 9
furniture 17
good 49
Great 25
guys 21
happy 23
hard 28
helped 8
helpful 68
highly 22
impressed 16
packed 19
packing 26
pleased 17
polite 36
process 18
professional 46
really 23
recommend 49
removal 42
Sandersteads 32
service 97
stress 16
stressful 18
team 87
Thank 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

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Budget:  


Review 12 Nov 2019
Recommended by customer in BN16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Appartment moved prior to move to Spain. Majority of furniture export packed

"On Time, professional, courteous, careful packing, transportation and unpacking."
 
 
 
 


Review 8 Nov 2019
Recommended by customer in GL18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The booking was, by necessity, made at very short notice (Friday early evening for a Tuesday departure). Packing boxes and tape were delivered within an hour and the team arrived on site at 8am on the Tuesday morning. Both loaded vehicles had left by 3:15pm, the main one heading for the agreed destination for an overnight stop. The second vehicle was stored securely at the local depot ready for a 6am departure the following morning to a separate destination within 2 miles of the principal destination address.
 
Cost: £2786
 

"I couldn't fault any aspect of the whole operation. The removals team staff were speedy, efficient and went above and beyond what we would have thought reasonable to expect of them. I can't recommend the company and its personnel highly enough. It was a smooth and professional operation from start to finish."
 
 
Team:
Jed, Josh, Paul, Tony plus Alan & Steve in the office
 
 
 


Review 8 Nov 2019
Recommended by customer in RH2

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Staying in similar location, moving from 4 bed house
 
Cost: £1300
 

"Excellent from start to finish. Would definitely use again."
 
 
 
 


Review 6 Nov 2019
Recommended by customer in SM7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole day went better than expected thanks to Tim & Nigel. Nothing was too much trouble.
 
Cost: £993
 

"Our first move in 33 years so didnít know what to expect. So glad we went with Britannia Sandersteads, they helped us immensely from the quote to the supply of the boxes we needed to moving us. The 2 guys Nigel & Tim who moved us were so very helpful, nothing was a problem & they certainly know their business. Would recommend Britannia Sandersteads."
 
 
Team:
John Inkpen, Giles Dipper, Nigel, Tim, Stephen
 
 
 


Review 4 Oct 2019
Recommended by customer in BR6

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move went very smoothly. The team were amazing. Very considerate and went out of their way to ensure we were well looked after. There was no damage at all.

"I would thoroughly recommend Britannia.. It was certainly value for money including the packing service and a visit after the move to collect boxes."
 
 
 
 


Review 26 Sep 2019
Recommended by customer in G84
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a five bedroom house from London to Hlasgow.
 
Cost: £3500
 

"Brittannia were totally professional at all stages. The staff were very helpful and really looked after our possessions. They were neat and tidy workers and made great efforts to protect our carpets and wooden floors during the move. I really can't fault them."
 
 
Team:
Jack, Darren and Taylor.
 
 
 


Review 21 Sep 2019
Recommended by customer in EH3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move from England to Scotland went without a hitch.
 
Cost: £5125
 

"The initial contact was dealt with very professionally as was all contact thereafter. I could not fault the removal team. They carried out their work with a smile and made life very easy for us considering we were moving approximately 450 miles.
The packing went smoothly (other than one broken plate) the loading thereafter and the unloading worked really well.
I was most impressed. Well done the Britannia Sandersteads team and a thank you to you all.
A big thank you from us."
 
 
Team:
Josh, Luke and Martin in England and Martin and Jack in Scotland
 
 
 


Review 18 Sep 2019
Recommended by customer in KT5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Surrey to Cheshire house move, 3 bedrooms.
 
Cost: £2800
 

"Very smooth process - we had two packers on wednesday who were polite, fast and efficient.
Then the two removers came on thursday (should have been 3, but somebody let them down at the last minute) - but the two guys still managed to get packed up in the van around the time they said they would.
At the other end on friday, we were met earlier than agreed, and the work began to unload - again, no question about the speed or conduct of work, although the lead remover was more agile and friendly than his colleague - they both did good work for us.
"
 
 
 
 


Review 13 Sep 2019
Recommended by customer in CR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house in Sanderstead, Surrey to a smaller 3 bed house Oxted, Surrey
 
Cost: £2500
 

"I had not moved for many years and was very nervous but from the initial phone call, to the house visit to assess the move and then the arrival of the men on move day it was just so easy and simple, everyone was so polite and helpful at all stages. The men worked liked trojans and nothing was every a problem for them.

I did pay for a premium service in my opinion but well worth the extra for quality, i have no plans to move again for a while but iof I do and or i have friends or relatives that are moving then Britannia Sandersteads will get the nod again - 10/10"
 
 
 
 


Review 13 Sep 2019
Recommended by customer in RG14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic removal 4 bedroom to 3 bedroom, so some logistical problems at new property. Distance 50 miles included piano, grade furniture, American style fridge freezer and home/office furniture.
 
Cost: £2900
 

"Work carried out as described over 2 days in an efficient and polite manner. Considerable wait at the new property until 3.45pm for access but move still competed by 6.30pm. Very grateful."
 
 
Team:
2 separate teams led by Kevin(?)
 
 
 


Review 13 Sep 2019
Recommended by customer in TN39
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fantastic service. We had a large 5 day move from London to Sussex. There many heavy items which inluded my husband''s library of 1000''s of books and 66 garden pots.Most of the teams changed daily apart from one anchor man who was superb. They were professional and packed carefully. They all worked well as a team. They all had a smile and helped us make the transition seamlessly. We can''t thank them enough. Brittania was highly recommended to us by friends.
 
Cost: £9000
 

"Our house was assessed for the BIG move. All staff were professional, and punctual, and we were informed by email and in writing at all times. They kept us well informed. We had many last minute changes and we were accommodated despite our huge 5 day move in what is their busiest time of the year. Packers were meticulous. They packed and loaded for 3 days and unloaded day 3,4 and,5. All went very smoothly. The logistics of the move went smoothly and we were greatly impressed."
 
 
Team:
The whole team
 
 
 


Review 12 Sep 2019
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to West Sussex.

"Two teams.
Team 1 on the day before the move came to pack everything ready for the move the following day. Very neat and tidy, friendly and helpful, and packed everything well. There were no breakages.
Team 2 on moving day weíre just as efficient, loaded everything by midday and then arrived at the new property and unloaded efficiently as directed. They knew exactly what wouldnít go through confined accesses and re-jigged to suit us. Also neat and tidy, friendly and helpful."
 
 
 
 


Review 12 Sep 2019
Recommended by customer in RH20

 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a really large Lorry and the guys who did the removals were absolutely fantastic! very patient very knowledgeable and very careful. They provided extra boxes when they saw we were struggling and if we ever move again we would have no hesitation in coming back to Britannia.
 
Cost: £2389
 

"The whole move went very smoothly and we had two enormous lorries and the guys who did the removals were absolutely brilliant. We couldnít believe how hard they worked not only in taking the furniture from our old house but reinstating it into a new property and in the rain as well. The whole move couldnít have been any better done."
 
 
Team:
Sorry canít remember now.
 
 
 


Review 28 Aug 2019
Recommended by customer in RH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth move, I have large collection of crystals/stones, some are extremely heavy, they packed these and moved then all without incident.
 
Cost: £1200
 

"The gentleman who came to do the estimate was very thorough and I felt comfortable that nothing had been forgotten and therefore no hidden or addition charges. He explained the quote and all the extras available.
On the day of the move, the team turned up on time, they were all very curtious and so efficient I was instantly put at ease and remained that way. We were all ready at the new property by 1.30pm but the keys could not be collected until almost 3pm, the crew took this in their stride and I was the only one a little stressed but they assured me everything was going to be fine. They unpacked quickly and so efficiently moving furniture around, they were outstanding. Very, very pleased."
 
 
 
 


Review 19 Aug 2019
Recommended by customer in CR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved locally. Sanderstead removals did our packing.

"They were excellent. All went really well. Very pleasant and helpful. Took all the stress out."
 
 
Team:
John Inkpen. Stephen Almandras. Removal team were brilliant but canít remember their names.
 
 
 


Review 18 Aug 2019
Not Recommended by customer in TN39
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 1/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As a family we were downsizing moving a distance to our new location. Having been at our previous home there were many memories being packed up.
 
Cost: £3000
 

"Partial loading of the van the day before the move went relatively well. I did advise the team of 2 that would need additional labour the next day, pointing out items requiring care.

The day of the move itself was extremely stressful. The team of labour consisted of 4. 2 of the items of care eventually got taken out of the house but not in the way I had imagined. At some point an additional van was requested and delivered to the house. Due to the amount being packed and moved, we were advised that 2 further members of the team would meet us at the new property making a total of 6.

By mid afternoon we had keys to the new property. I soon realised that, in the main, I should not have bothered to label the boxes as they ended up in wrong locations, in one area being stacked 4 high and 3 deep with heavy boxes on top.

At the end of the unloading of the vans we were asked to sign on the line. Did not know what, assumed confirming that move had been completed.

Since we have discovered our microwave badly scratched, the bottom of the fridge/ freezer scratched, some wooden wardrobes with a scratch each, a picture with broken glass and the wardrobe that we paid to be taken apart and rebuilt with the top not fixed and a found fixing obviously not in place.

Due to the nature of our living arrangements currently we are having to unpack as and when possible. We continue to have boxes to unpack and have yet to find around 10 framed pictures that we assumed had been specially packed but cannot find.

It was only when readimg up on another firms conditions that we realised we should have signed marking items unchecked ( who can check on the day itself) and there was no way we were going to be able to unpack in 7 days, the timescale for making a claim.

We feel very let down by the service.

In terms of the stacked boxes, we are having to unpack them using a ladder as we are not able to move them, being borderline elderly! Personally I would not use Britannia again for anything more complicated than moving next door."
 
 
 
   Business Reply:

I am very sorry that you felt the need to make an online negative review about the service you had received 6 weeks after the move and I think a phone call to our offices and or an email to advise us of the issues might have been a good starting point for us to be able to address some of your issue, we could have arranged to have our staff call in to rectify the wardrobe and perhaps move some cartons around for you within the property.

On 14/12/18 we visited your home to perform a site survey and discuss your move with you and at the time of the visit we left with you a folder that contained all of the information that you say we did not supply, Our move consultant during his visit as part of his sales procedure will have also discussed selected elements from within this information. We duly submitted our quotation via email and some off these documents where sent as attachments with the quote. Based on the fact you advised you were moving from a large 3 bedroom Victorian terraced house in London and downsizing to a much smaller 2 bedroom Bungalow on the south coast and after you had confirmed selected items all not moving the reduced volume from within your home for moving then had a 70/30 split with the larger volume to the south coast and the smaller volume to be moved locally in SE London to a small flat. Your move then booked with us some 7 months after we had quoted for your move so I do understand perhaps the documents had been lost during this period. The small flat move was meant to happen before the main move but it fell through and we had to move the larger volume of all effects to the south coast which is why the 2nd smaller van was needed and did not just arrive on the day it was driven to your home by a driver within the 4 man crew . The volume of staff was perfect for the move size and all was loaded on time by circa 11.30am, they then travelled from London to the south coast and stopped for food on the way, the van and crew arrived to commence unloading as agreed at 1.15pm but delays with funds / solicitors etc etc meant that our moving crew had to wait for 2 hours before they could start to unload. This meant 2 hours lost work time for our crew so in an effort to keep you as our client and our staff happy we diverted another vehicle and crew who had finished earlier than planned along the coast to assist the unloading . All packing of smaller items into cartons was undertaken by yourself and for this we had sold you packing materials, all items of furniture would have been wrapped in van blankets when loaded onto the truck and we had not quoted for any specialist packing/wrapping service to specific items. I think the cartons stacked high was based on lack of space in a smaller home and a larger than ideally wanted volume to place within the home, we would not normally stack cartons higher than 2 in a clientís home unless space was needed to ensure it was all within the home and not left outside on the driveway. 7 days to make a claim is the Industry standard as a condition of the insurance and this is an insurance rule and this was conveyed to you with the quote and the insurance memorandum.

I once again say that I am sorry that you felt our service did not meet your expectations
 


Review 16 Aug 2019
Recommended by customer in GU26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved moving my mother to a new flat.

"The removers were all polite and friendly. They worked efficiently and effectively and the whole process was seamless and well coordinated.
I cannot remember whether I was made aware of the time limits for making claims or the procedure and to whom.I do know that I had information on the other aspects of the move.I was able to phone up and discuss one of the issues and found the advise helpful and forthcoming."
 
 
Team:
Sorry forgotten as move a few weeks ago
 
 
 


Review 5 Jul 2019
Recommended by customer in CR3

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal, storage and shipping of furniture to Australia

"Highly recommend Britannia Sanderstead.
Just a note to say Thank You to all the people involved in the removal/storage and shipping of our daughters furniture.
The whole operation went off without a hitch thanks to your staff being so helpful ,efficient and friendly.
I would recommend this company, couldn't ask for better service.
Peter Francis."
 
 
Team:
everyone at Britannia Sanderstead
 
 
 


Review 25 Jun 2019
Recommended by customer in PE29
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removal of house contents to storage, then delivery to new home 4 weeks later
 
Cost: £3000
 

"What and excellent service! Nothing was too much trouble - I arranged this move for an elderly relative and the company was superb.
They kept in contact at all times, were friendly and very helpful.
The packers and movers did an excellent job and had a wonderful sense of humour - much appreciated at this tense time.

Everything arrived safe and sound - no damage and once again with a friendly service.

I would not hesitate to recommend Sandersteads to anyone who was moving in their area.

Thank you

"
 
 
 
   Business Reply:

Thank you for such a great review.
We wish you every happiness in your new home
 


Review 10 May 2019
Recommended by customer in CR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize move from large house to flat.
 
Cost: £900
 

"Excellent service all round."
 
 
Team:
Can't remember
 
 
 

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