Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating Britannia Sandersteads 9.3/10
397 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 397 reviews since 2014
 
 
 
Sales & Support 9.1/10 Sales & Support Rating 9.1
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Team arrived early - they were extremely helpful and efficient. Great service. Would recommend the team and use them again the future"   more
 
" Always able to talk to staff in the office they helped a lot. The removers came a day early as we had a lot to move so they were a bit ahead for the next day. Prompt Friendly and just got on with the ...."   more
 
" Packing crew were fast ,friendly and efficient and the moving crew couldn't have been more helpful at our destination..An added bonus is that we may ring to have the boxes collected after use Well do...."   more
 
" The guys arrived the day before the move to start the packing. They were professional, polite and had good banter. The following day, they arrived on time, finished the packing and we were on the move...."   more
 
 
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Review 2 Mar 2020
Recommended by customer in CR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Request to hire a furniture host. Required to get our sofa into our first floor living room through balcony
 
Cost: £400
 

"Team arrived early - they were extremely helpful and efficient. Great service. Would recommend the team and use them again the future"
 
 
 
 


Review 13 Jan 2020
Recommended by customer in TW15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Used this company had to pay a bit more than expected as had other quotes this was very near Christmas and dates kept changing, we were moving out of the area over an hours drive away. Very patient team had a long day.
 
Cost: £2732
 

"Always able to talk to staff in the office they helped a lot. The removers came a day early as we had a lot to move so they were a bit ahead for the next day. Prompt Friendly and just got on with the job. We fed them well so i hope that helped and gave them lots to drink (coffee & tea of course)
It's important to look after them, they had a long day as we were moving from Surrey to Oxfordshire 12/12/19 we did not feel too stressed on the day they did a great job.
Thanks Guys"
 
 
Team:
Joe, Will, John, Luke, Trevor
 
 
 


Review 19 Dec 2019
Recommended by customer in BH24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Surrey to Dorset over 3 days with no problems at all..
 
Cost: £3396
 

"Packing crew were fast ,friendly and efficient and the moving crew couldn't have been more helpful at our destination..An added bonus is that we may ring to have the boxes collected after use Well done all round for a brill service.
"
 
 
 
 


Review 19 Dec 2019
Recommended by customer in SA15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from London to Wales

"The guys arrived the day before the move to start the packing. They were professional, polite and had good banter. The following day, they arrived on time, finished the packing and we were on the move by 11 am. They took away the stress, knew exactly what they were doing, and did it exceptionally well. They were such a nice bunch of guys, it was an absolute pleasure to have them around. I don’t think there was anything the guys could have done to improve on the service they offered- they were a credit to the company and I wouldn’t hesitate to use them again."
 
 
Team:
Jack, Joe, Martin, Martin
 
 
 


Review 12 Nov 2019
Recommended by customer in BN16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Appartment moved prior to move to Spain. Majority of furniture export packed

"On Time, professional, courteous, careful packing, transportation and unpacking."
 
 
 
 


Review 8 Nov 2019
Recommended by customer in GL18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The booking was, by necessity, made at very short notice (Friday early evening for a Tuesday departure). Packing boxes and tape were delivered within an hour and the team arrived on site at 8am on the Tuesday morning. Both loaded vehicles had left by 3:15pm, the main one heading for the agreed destination for an overnight stop. The second vehicle was stored securely at the local depot ready for a 6am departure the following morning to a separate destination within 2 miles of the principal destination address.
 
Cost: £2786
 

"I couldn't fault any aspect of the whole operation. The removals team staff were speedy, efficient and went above and beyond what we would have thought reasonable to expect of them. I can't recommend the company and its personnel highly enough. It was a smooth and professional operation from start to finish."
 
 
Team:
Jed, Josh, Paul, Tony, Alan, Steve
 
 
 


Review 8 Nov 2019
Recommended by customer in RH2

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Staying in similar location, moving from 4 bed house
 
Cost: £1300
 

"Excellent from start to finish. Would definitely use again."
 
 
 
 


Review 6 Nov 2019
Recommended by customer in SM7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole day went better than expected thanks to Tim & Nigel. Nothing was too much trouble.
 
Cost: £993
 

"Our first move in 33 years so didn’t know what to expect. So glad we went with Britannia Sandersteads, they helped us immensely from the quote to the supply of the boxes we needed to moving us. The 2 guys Nigel & Tim who moved us were so very helpful, nothing was a problem & they certainly know their business. Would recommend Britannia Sandersteads."
 
 
Team:
John Inkpen, Giles Dipper, Nigel, Tim, Stephen
 
 
 


Review 4 Oct 2019
Recommended by customer in BR6

 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move went very smoothly. The team were amazing. Very considerate and went out of their way to ensure we were well looked after. There was no damage at all.

"I would thoroughly recommend Britannia.. It was certainly value for money including the packing service and a visit after the move to collect boxes."
 
 
 
 


Review 26 Sep 2019
Recommended by customer in G84
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a five bedroom house from London to Hlasgow.
 
Cost: £3500
 

"Brittannia were totally professional at all stages. The staff were very helpful and really looked after our possessions. They were neat and tidy workers and made great efforts to protect our carpets and wooden floors during the move. I really can't fault them."
 
 
Team:
Jack, Darren and Taylor.
 
 
 


Review 21 Sep 2019
Recommended by customer in EH3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move from England to Scotland went without a hitch.
 
Cost: £5125
 

"The initial contact was dealt with very professionally as was all contact thereafter. I could not fault the removal team. They carried out their work with a smile and made life very easy for us considering we were moving approximately 450 miles.
The packing went smoothly (other than one broken plate) the loading thereafter and the unloading worked really well.
I was most impressed. Well done the Britannia Sandersteads team and a thank you to you all.
A big thank you from us."
 
 
Team:
Josh, Luke, Martin, Martin, Jack
 
 
 


Review 18 Sep 2019
Recommended by customer in KT5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Surrey to Cheshire house move, 3 bedrooms.
 
Cost: £2800
 

"Very smooth process - we had two packers on wednesday who were polite, fast and efficient.
Then the two removers came on thursday (should have been 3, but somebody let them down at the last minute) - but the two guys still managed to get packed up in the van around the time they said they would.
At the other end on friday, we were met earlier than agreed, and the work began to unload - again, no question about the speed or conduct of work, although the lead remover was more agile and friendly than his colleague - they both did good work for us.
"
 
 
 
 


Review 13 Sep 2019
Recommended by customer in CR2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house in Sanderstead, Surrey to a smaller 3 bed house Oxted, Surrey
 
Cost: £2500
 

"I had not moved for many years and was very nervous but from the initial phone call, to the house visit to assess the move and then the arrival of the men on move day it was just so easy and simple, everyone was so polite and helpful at all stages. The men worked liked trojans and nothing was every a problem for them.

I did pay for a premium service in my opinion but well worth the extra for quality, i have no plans to move again for a while but iof I do and or i have friends or relatives that are moving then Britannia Sandersteads will get the nod again - 10/10"
 
 
 
 


Review 13 Sep 2019
Recommended by customer in RG14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic removal 4 bedroom to 3 bedroom, so some logistical problems at new property. Distance 50 miles included piano, grade furniture, American style fridge freezer and home/office furniture.
 
Cost: £2900
 

"Work carried out as described over 2 days in an efficient and polite manner. Considerable wait at the new property until 3.45pm for access but move still competed by 6.30pm. Very grateful."
 
 
Team:
Kevin
 
 
 


Review 13 Sep 2019
Recommended by customer in TN39
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fantastic service. We had a large 5 day move from London to Sussex. There many heavy items which inluded my husband''s library of 1000''s of books and 66 garden pots.Most of the teams changed daily apart from one anchor man who was superb. They were professional and packed carefully. They all worked well as a team. They all had a smile and helped us make the transition seamlessly. We can''t thank them enough. Brittania was highly recommended to us by friends.
 
Cost: £9000
 

"Our house was assessed for the BIG move. All staff were professional, and punctual, and we were informed by email and in writing at all times. They kept us well informed. We had many last minute changes and we were accommodated despite our huge 5 day move in what is their busiest time of the year. Packers were meticulous. They packed and loaded for 3 days and unloaded day 3,4 and,5. All went very smoothly. The logistics of the move went smoothly and we were greatly impressed."
 
 
Team:
The whole team
 
 
 


Review 12 Sep 2019
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to West Sussex.

"Two teams.
Team 1 on the day before the move came to pack everything ready for the move the following day. Very neat and tidy, friendly and helpful, and packed everything well. There were no breakages.
Team 2 on moving day we’re just as efficient, loaded everything by midday and then arrived at the new property and unloaded efficiently as directed. They knew exactly what wouldn’t go through confined accesses and re-jigged to suit us. Also neat and tidy, friendly and helpful."
 
 
 
 


Review 12 Sep 2019
Recommended by customer in RH20

 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a really large Lorry and the guys who did the removals were absolutely fantastic! very patient very knowledgeable and very careful. They provided extra boxes when they saw we were struggling and if we ever move again we would have no hesitation in coming back to Britannia.
 
Cost: £2389
 

"The whole move went very smoothly and we had two enormous lorries and the guys who did the removals were absolutely brilliant. We couldn’t believe how hard they worked not only in taking the furniture from our old house but reinstating it into a new property and in the rain as well. The whole move couldn’t have been any better done."
 
 
Team:
Sorry can’t remember now.
 
 
 


Review 28 Aug 2019
Recommended by customer in RH7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth move, I have large collection of crystals/stones, some are extremely heavy, they packed these and moved then all without incident.
 
Cost: £1200
 

"The gentleman who came to do the estimate was very thorough and I felt comfortable that nothing had been forgotten and therefore no hidden or addition charges. He explained the quote and all the extras available.
On the day of the move, the team turned up on time, they were all very curtious and so efficient I was instantly put at ease and remained that way. We were all ready at the new property by 1.30pm but the keys could not be collected until almost 3pm, the crew took this in their stride and I was the only one a little stressed but they assured me everything was going to be fine. They unpacked quickly and so efficiently moving furniture around, they were outstanding. Very, very pleased."
 
 
 
 


Review 19 Aug 2019
Recommended by customer in CR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved locally. Sanderstead removals did our packing.

"They were excellent. All went really well. Very pleasant and helpful. Took all the stress out."
 
 
Team:
John Inkpen, Stephen Almandras
 
 
 


Review 18 Aug 2019
Not Recommended by customer in TN39
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 1/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As a family we were downsizing moving a distance to our new location. Having been at our previous home there were many memories being packed up.
 
Cost: £3000
 

"Partial loading of the van the day before the move went relatively well. I did advise the team of 2 that would need additional labour the next day, pointing out items requiring care.

The day of the move itself was extremely stressful. The team of labour consisted of 4. 2 of the items of care eventually got taken out of the house but not in the way I had imagined. At some point an additional van was requested and delivered to the house. Due to the amount being packed and moved, we were advised that 2 further members of the team would meet us at the new property making a total of 6.

By mid afternoon we had keys to the new property. I soon realised that, in the main, I should not have bothered to label the boxes as they ended up in wrong locations, in one area being stacked 4 high and 3 deep with heavy boxes on top.

At the end of the unloading of the vans we were asked to sign on the line. Did not know what, assumed confirming that move had been completed.

Since we have discovered our microwave badly scratched, the bottom of the fridge/ freezer scratched, some wooden wardrobes with a scratch each, a picture with broken glass and the wardrobe that we paid to be taken apart and rebuilt with the top not fixed and a found fixing obviously not in place.

Due to the nature of our living arrangements currently we are having to unpack as and when possible. We continue to have boxes to unpack and have yet to find around 10 framed pictures that we assumed had been specially packed but cannot find.

It was only when readimg up on another firms conditions that we realised we should have signed marking items unchecked ( who can check on the day itself) and there was no way we were going to be able to unpack in 7 days, the timescale for making a claim.

We feel very let down by the service.

In terms of the stacked boxes, we are having to unpack them using a ladder as we are not able to move them, being borderline elderly! Personally I would not use Britannia again for anything more complicated than moving next door."
 
 
 
   Business Reply:

I am very sorry that you felt the need to make an online negative review about the service you had received 6 weeks after the move and I think a phone call to our offices and or an email to advise us of the issues might have been a good starting point for us to be able to address some of your issue, we could have arranged to have our staff call in to rectify the wardrobe and perhaps move some cartons around for you within the property.

On 14/12/18 we visited your home to perform a site survey and discuss your move with you and at the time of the visit we left with you a folder that contained all of the information that you say we did not supply, Our move consultant during his visit as part of his sales procedure will have also discussed selected elements from within this information. We duly submitted our quotation via email and some off these documents where sent as attachments with the quote. Based on the fact you advised you were moving from a large 3 bedroom Victorian terraced house in London and downsizing to a much smaller 2 bedroom Bungalow on the south coast and after you had confirmed selected items all not moving the reduced volume from within your home for moving then had a 70/30 split with the larger volume to the south coast and the smaller volume to be moved locally in SE London to a small flat. Your move then booked with us some 7 months after we had quoted for your move so I do understand perhaps the documents had been lost during this period. The small flat move was meant to happen before the main move but it fell through and we had to move the larger volume of all effects to the south coast which is why the 2nd smaller van was needed and did not just arrive on the day it was driven to your home by a driver within the 4 man crew . The volume of staff was perfect for the move size and all was loaded on time by circa 11.30am, they then travelled from London to the south coast and stopped for food on the way, the van and crew arrived to commence unloading as agreed at 1.15pm but delays with funds / solicitors etc etc meant that our moving crew had to wait for 2 hours before they could start to unload. This meant 2 hours lost work time for our crew so in an effort to keep you as our client and our staff happy we diverted another vehicle and crew who had finished earlier than planned along the coast to assist the unloading . All packing of smaller items into cartons was undertaken by yourself and for this we had sold you packing materials, all items of furniture would have been wrapped in van blankets when loaded onto the truck and we had not quoted for any specialist packing/wrapping service to specific items. I think the cartons stacked high was based on lack of space in a smaller home and a larger than ideally wanted volume to place within the home, we would not normally stack cartons higher than 2 in a client’s home unless space was needed to ensure it was all within the home and not left outside on the driveway. 7 days to make a claim is the Industry standard as a condition of the insurance and this is an insurance rule and this was conveyed to you with the quote and the insurance memorandum.

I once again say that I am sorry that you felt our service did not meet your expectations
 

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