Britannia Sandersteads

Quarry Logistics Complex, Quarry Road
Godstone
Surrey
RH9 8DQ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Britannia Sandersteads 9.3/100
411 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 411 reviews since 2014
 
 
 
Sales & Support 9.1/10 Sales & Support Rating 9.1
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Everything was perfectly coordinated, organized and scheduled, which was very difficult with all of the COVID-19 restrictions happening in different locations. Communication was fantastic and the tea...."   more
 
" Broadly it was all good. They did under estimate the volumes on day2 and so had to work late and hard which did cause some stress. I would recommend Sandersteads."   more
 
" This is a sound and safe company. My furniture was delivered in the expected timeframe without any damage or hidden fees. They are very professional and I wouldn't hesitate to hire them again or r...."   more
 
" Great service. Hi move went very very well . Lads were great and very helpful The packaging up was so good I had no breakages at all.regards Paula"   more
 
 
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Customer Reviews
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Review 16 Oct 2020
Recommended by customer in OX14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved packing up a 5 bedroom house, putting the contents into storage and then moving the contents to another location 100 miles away.
 
Cost: £6000
 

"Everything was perfectly coordinated, organized and scheduled, which was very difficult with all of the COVID-19 restrictions happening in different locations. Communication was fantastic and the teams were punctual, professional and proficient. I recommend them if you are in need. As a family run business, they really make sure you receive an outstanding level of care."
 
 
 
 


Review 16 Oct 2020
Recommended by customer in SW4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flanagan

"Broadly it was all good. They did under estimate the volumes on day2 and so had to work late and hard which did cause some stress.
I would recommend Sandersteads."
 
 
 
 


Review 28 Aug 2020
Recommended by customer in G1K
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had to move a sofa and a living table oversea.
 
Cost: £800
 

"This is a sound and safe company. My furniture was delivered in the expected timeframe without any damage or hidden fees.

They are very professional and I wouldn't hesitate to hire them again or recommend them."
 
 
Team:
Stuart in the UK, Mandeep in Toronto and Joan in Québec.
 
 
 


Review 15 Aug 2020
Recommended by customer in Hp23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great service. Hi move went very very well . Lads were great and very helpful The packaging up was so good I had no breakages at all.regards Paula"
 
 
Team:
The two guys who went to Cornwall were great .
 
 
 


Review 15 Aug 2020
Recommended by customer in RH9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom terrace to four bedroom detached All furniture and garden ornaments
 
Cost: £1070
 

"I thought the virtual assement could have caused a few problems but it did not. Booking the move was easy.The crew who attended were very friendly and carried out the work in a Professional manner."
 
 
 
 


Review 31 Jul 2020
Recommended by customer in KT18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved across town - 3 bed house, with packing
 
Cost: £2000
 

"Really excellent packing foreman and the rest of the team were good too. Very grateful of the packing, and of the hard work of the team. We've used Britannia twice now and would recommend them"
 
 
Team:
Darren
 
 
 


Review 22 Jul 2020
Recommended by customer in KT20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move took three days because of the quantity of furniture and belonging to be moved. We also moved during the early days of opening up following the covid 19 restrictions.

"We were very happy with the staff who carried out our move. They were punctual, helpful and took great care of our possessions. We would recommend Britannia to friends and family."
 
 
Team:
Dont recall the names but the two who worked on the third day on their own did an excellent job.
 
 
 


Review 19 Jul 2020
Recommended by customer in TW11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Over two days due distance between houses. Four bed house, attic and garage.
 
Cost: £2500
 

"The removal staff were polite, professional, helpful and got on with the job in a timely fashion."
 
 
 
 


Review 17 Jul 2020
Recommended by customer in BH16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Kent to Dorset.

"Excellent service from start to finish.
The packing was done very well & nothing was broken/damaged during the move.
Brady & Francis were professional but friendly & very approachable & nothing was too much trouble for them.
My husband's disabled & they understood his needs very well & that made things so much easier for us.
There was a delay on completion & the guys were patience & understanding.

I would recommend the company to anyone looking to move."
 
 
Team:
Brady & Francis
 
 
 


Review 16 Jul 2020
Recommended by customer in HP17

 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3-bed semi in Surrey to a 3 bed detached house in Buckinghamshire just prior to lockdown due to Covid=19.

"This is I think the third time we have used Britannia Sandersteads for our removals. We usually get a few quotations and Sanderstead is always the most competitive, and the movers are friendly and polite, professional and careful. They were very good about social distancing as well this time, given that we moved a couple of days before lockdown. They have always been really helpful e.g. taking furniture apart if needed and re-assembling; making sure that fragile items including mirrors and TV screen are protected, and soft furnishings wrapped. I will definitely use them again for the next move."
 
 
 
 


Review 16 Jul 2020
Recommended by customer in DE7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Surrey to Derbyshire over three days

"Selling a home and moving can be extremely stressful but the staff were very helpful right from the start of getting a quotation and explaining the processes. The packers arrived the day before the move and swiftly organised the packing. On the day of the move the clothes on hangers were hung in the clothes boxes and loaded on to the lorry with all the rest including plants. Next day in Derbyshire the lorry turned up in good time and all the boxes unloaded and taken to the designated rooms. Only one minor item damaged but of no value. All in all a smooth operation from start to finish."
 
 
Team:
They were all great
 
 
 


Review 22 Jun 2020
Recommended by customer in SW18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All personal items / possessions / were put into storage several years ago while we were living in Singapore. During this time we did require some of the items shipped to Singapore.

"The team esp. Lyn was amazing, helpful and very professional. We had the full packing service. The team were great. Not 1 item was damaged at all. we had a lot of collector / fragile items which were looked after as well... I can't fault the service in anyway... and now have everything back in my flat..."
 
 
Team:
Lyn Trevor
 
 
 


Review 11 Jun 2020
Recommended by customer in TN27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service, we had a lot to move, the guys that came to the house were super. Very polite and worked really hard. We can’t thank them enough. Well done.

"They moved everything with a smile and good clean banter. We would certainly use the company again although they may not want to come unless we have a serious declutter!
Good communication between us and the office before and after our move.
Hygiene and masks all good as we moved during / on lockdown. We had a phased delivery due to lockdown and all handled very professionally."
 
 
Team:
We had most of the team involved if not all. They were all great.
 
 
 


Review 9 Jun 2020
Recommended by customer in SR4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very pleased with service despite difficult times during lock down. Move was pain free especially as over 300 miles.

"Very pleased with service"
 
 
Team:
Lyn Inkpen, Trevor Woods and all the removal team especially Tony
 
 
 


Review 2 Mar 2020
Recommended by customer in CR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Request to hire a furniture host. Required to get our sofa into our first floor living room through balcony
 
Cost: £400
 

"Team arrived early - they were extremely helpful and efficient. Great service. Would recommend the team and use them again the future"
 
 
 
 


Review 13 Jan 2020
Recommended by customer in TW15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Used this company had to pay a bit more than expected as had other quotes this was very near Christmas and dates kept changing, we were moving out of the area over an hours drive away. Very patient team had a long day.
 
Cost: £2732
 

"Always able to talk to staff in the office they helped a lot. The removers came a day early as we had a lot to move so they were a bit ahead for the next day. Prompt Friendly and just got on with the job. We fed them well so i hope that helped and gave them lots to drink (coffee & tea of course)
It's important to look after them, they had a long day as we were moving from Surrey to Oxfordshire 12/12/19 we did not feel too stressed on the day they did a great job.
Thanks Guys"
 
 
Team:
Joe, Will, John, Luke, Trevor
 
 
 


Review 19 Dec 2019
Recommended by customer in BH24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Surrey to Dorset over 3 days with no problems at all..
 
Cost: £3396
 

"Packing crew were fast ,friendly and efficient and the moving crew couldn't have been more helpful at our destination..An added bonus is that we may ring to have the boxes collected after use Well done all round for a brill service.
"
 
 
 
 


Review 19 Dec 2019
Recommended by customer in SA15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from London to Wales

"The guys arrived the day before the move to start the packing. They were professional, polite and had good banter. The following day, they arrived on time, finished the packing and we were on the move by 11 am. They took away the stress, knew exactly what they were doing, and did it exceptionally well. They were such a nice bunch of guys, it was an absolute pleasure to have them around. I don’t think there was anything the guys could have done to improve on the service they offered- they were a credit to the company and I wouldn’t hesitate to use them again."
 
 
Team:
Jack, Joe, Martin, Martin
 
 
 


Review 12 Nov 2019
Recommended by customer in BN16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Appartment moved prior to move to Spain. Majority of furniture export packed

"On Time, professional, courteous, careful packing, transportation and unpacking."
 
 
 
 


Review 8 Nov 2019
Recommended by customer in GL18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The booking was, by necessity, made at very short notice (Friday early evening for a Tuesday departure). Packing boxes and tape were delivered within an hour and the team arrived on site at 8am on the Tuesday morning. Both loaded vehicles had left by 3:15pm, the main one heading for the agreed destination for an overnight stop. The second vehicle was stored securely at the local depot ready for a 6am departure the following morning to a separate destination within 2 miles of the principal destination address.
 
Cost: £2786
 

"I couldn't fault any aspect of the whole operation. The removals team staff were speedy, efficient and went above and beyond what we would have thought reasonable to expect of them. I can't recommend the company and its personnel highly enough. It was a smooth and professional operation from start to finish."
 
 
Team:
Jed, Josh, Paul, Tony, Alan, Steve
 
 
 

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