White & Co Plc

International House, Pitronnerie Road St. Peter Port
Guernsey
Channel Islands
GY1 2RF

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
83 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 83 reviews since 2014
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All staff were very professional. The two guys who moved us were very helpful and polite. Put things together for us and everything in its right place. "   more
 
" The two lads who moved us were exemplary. Good balance of banter and professionalism. We would move with them again!"   more
 
" Packing team in Guensey and unloading team in Dorchester well friendly, cooperative and very skillful. We suttered a broken ornament, which was not specified in the insurance proposal and therefore c...."   more
 
" Fantastic, hard working staff. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 65%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 62%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accounted 2
address 2
arrived 3
aspects 2
boxes 3
changed 2
chose 2
collect 2
complaints 2
cooperative 2
courteous 3
damage 2
Dates 2
definitely 3
delivered 2
delivery 2
Despite 2
early 2
efficient 9
efficiently 4
excellent 10
free 2
friendly 7
Good 8
goods 4
Great 4
Guernsey 2
guys 3
happy 4
having 2
help 4
helpful 7
highly 4
impressed 3
involved 2
lads 2
mile 3
movers 2
pack 3
packed 2
Packing 4
polite 8
professional 7
recommend 6
removal 5
service 17
Team 9
Thank 4
White 5
whites 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Oct 2019
Recommended by customer in GY3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went smoothly. 2men turned up and moved our possessions from our old house to our new
 
Cost: £490

"All staff were very professional. The two guys who moved us were very helpful and polite. Put things together for us and everything in its right place. "
 
 
 
 
 
 


Review 20 Aug 2019
Recommended by customer in GY4
 My Age: 30 - 39 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The two lads who moved us were exemplary. Good balance of banter and professionalism. We would move with them again!"
 
 
 
 
Team:
Seb James
 
 
 


Review 31 Jul 2019
Recommended by customer in DT1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from house in Guensey to Flat in Dorchester and remote storage site nearby.
 
Cost: £2500

"Packing team in Guensey and unloading team in Dorchester well friendly, cooperative and very skillful.
We suttered a broken ornament, which was not specified in the insurance proposal and therefore could not claim. Some advise as this pre-move might have helped.
Still waiting for Whites in Bournemouth to come and collect boxes and packing material."
 
 
 
 
 
 


Review 30 Jul 2019
Recommended by customer in G73
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local house move.
 
Cost: £1000

"Fantastic, hard working staff. "
 
 
 
 
 
 


Review 11 Jun 2019
Recommended by customer in SO41
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guernsey to UK south coast
2 Separate loads - one from storage then 6 months later one from rented accommodation.
 

"Both deliveries, packing and storage were painless a stress free. "
 
 
 
 
 
 


Review 8 Jun 2019
Recommended by customer in GY1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from one parish to another on the island.
 
Cost: £830

"They were excellent, especially Alex. "
 
 
 
 
Team:
Lex Paul
 
 
 


Review 28 Sep 2018
Recommended by customer in GT4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 2/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack and connect from one house to the next on Island.
 
Cost: £1000

"Great service and service support.
White & Co the best. Packing and handling wasn't usual high standard though"
 
 
 
 
 
 


Review 26 Sep 2018
Recommended by customer in CY1
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving household effects about 1 Km down the road.
 

"The Move was efficient and undertaken on time. No issues."
 
 
 
 
 
 


Review 20 Sep 2018
Recommended by customer in GY4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household effects property move.
 
Cost: £380
 
 
 
 


Review 29 May 2018
Recommended by customer in GY2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Multiple bedroom furniture including mattresses, living room units i.e TV unit and bookshelf shed contents including bikes.
 
Cost: £364

"The team arrived early and were polite and professional throughout.
The move itself was completed very quickly and all items delivered to the requested rooms with no fuss.The team went to extra mile and brought down some of the smaller items that we had planned to move ourselves which was a great help on a very busy day. "
 
 
 
 
Team:
Seb James
 
 
 


Review 26 Apr 2018
Recommended by customer in RH13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guernsey C.I. to Horsham
 
Cost: £1875

"From beginning to end the move was stress free.
I packed the boxes and the van was packed on removal day within the hour.
Very impressed, as I could follow van out and not be alone at empty house Portsmouth end to Horsham end.
Wonderful once again, friendly guys who went extra mile to help."
 
 
 
 
Team:
Steve Hammer
 
 
 


Review 14 Dec 2017
Recommended by customer in GY6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1 bed 1st floor flat to house.
 
Cost: £360

"Can't remember the team names, but they were all excellent."
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in GY5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went really well, thankyou.
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in GY1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 1 large house to a smaller one about 10 mins away.
 
Cost: £590

"Very good service. 2nd time of using Whites!"
 
 
 
 
 
 


Review 25 Oct 2017
Recommended by customer in GY6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 19 Oct 2017
Recommended by customer in GY6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of household effects, to storage facility, subsequent delivery of same new home address - both on Guernsey.
 
Cost: £1960

"Good service, Albeit it, quite costly."
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in GY3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from England to Guernsey. We packed all ourselves into a container. Whites collected from container and bright into store in Guernsey,then to our new home.

Super Job.
 

"Super team of blokes and greats service."
 
 
 
 
Team:
J Carre
 
 
 


Review 19 Jul 2017
Recommended by customer in GY1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From GB to Guernsey.
 
Cost: £3500

"All aspects were handled easily and smoothly."
 
 
 
 
Team:
S Hammer
 
 
 


Review 21 Jun 2017
Recommended by customer in GY1
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 May 2017
Recommended by customer in GY1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I lived in a top floor flat with many stairs (circa 75) no lift and the stairwell was narrow.
 
Cost: £342

"The men that came were very professional and polite. I've moved round the world and always used the same firm but when i moved to this address they were nasty to me about the stairs,which is why they lost my custom. I've never used white and co as historically they've been move expensive but their quote was competative and i'm pleased i chose them. "
 
 
 
 
 
 

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