Rocket Removals and Storage

The Old Station, Nidd
Harrogate
North Yorkshire
HG3 3BG

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
50 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 50 reviews since 2017
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent communication pre-move; delivery of extra boxes no problem, even on a holiday day. All team were hard working, cheerful and polite Remained calm during 4hr delay and did not add to my stres...."   more
 
" Could not have been more helpful."   more
 
" Our's was no easy move, the chaps had many stairs to fale and some items would only go down the fire escape. Plus they had to pack in excess of 100 boxes and the move took three days at one end and a ...."   more
 
" Quick to respond to initial enquiry. Satisfactory price Easy to deal with on phone Super friendly removal men. Really felt they entile their job and its a tough job!"   more
 
About Us


For your assurance, Rocket Removals is a member of the British Association of Removers (BAR) and is approved by the Trading Standards Institute (TSI). The company was established in 2008 and now provides a wide range of local, national and international moving and storage services for homes and businesses; Home Removals, Business Relocations, Exhibitions, Container Storage, Self Storage, Archiving, Packing Service, Packing Materials Supply.

The company holds an International Operator Licence, has a comprehensive fleet of removals vehicles, from 3.5 tonnes to 18 tonnes, and a dedicated, trained and experienced workforce. Fully insured for goods in transit and in storage. See website for terms and conditions.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 71%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 74%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 72%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 62%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 3
boxes 5
Brilliant 3
care 2
careful 3
certainly 3
cheerful 2
communication 2
conditions 2
courteous 4
Dan 2
definitely 4
delay 2
didnt 2
easy 4
efficient 6
Excellent 11
experience 4
extremely 4
free 4
friendly 7
Good 5
Great 4
guys 8
happy 3
hard 8
helpful 11
highly 4
key 3
packed 3
Paul 3
polite 6
professional 7
prompt 5
questions 3
Quick 4
quickly 3
really 4
recommend 12
Removal 3
Removals 8
Rocket 9
service 13
stress 4
team 10
Thank 3
trouble 4
unloaded 3
van 3
working 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 13 Jan 2020
Recommended by customer in KG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 storey mid terrace Victorian house to 3 bed semi. Lots of stairs, on street parking. 4 hours delay setting key to new property.
 
Cost: £1320

"Excellent communication pre-move; delivery of extra boxes no problem, even on a holiday day.
All team were hard working, cheerful and polite Remained calm during 4hr delay and did not add to my stress! completed move in the dark. Collected packing boxes promptly.
Good job!"
 
 
 
 
Team:
Joe Scott Kev Scott Dan
 
 
 


Review 26 Nov 2019
Recommended by customer in HG1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 storey house 5 flat 1st floor.
 

"Could not have been more helpful."
 
 
 
 
 
 


Review 5 Nov 2019
Recommended by customer in HG3
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a large 5 bedroom flat up four flight of stairs.
 
Cost: £4700

"Our's was no easy move, the chaps had many stairs to fale and some items would only go down the fire escape. Plus they had to pack in excess of 100 boxes and the move took three days at one end and a day to offload with a weekend in between. But Kevin, Scott, Dan and Martin the team were first class throughout outstanding service really. "
 
 
 
 
Team:
Kevin Scott Dan Martin
 
 
 


Review 5 Nov 2019
Recommended by customer in PE28
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cambridge to Harrogate. 16th Century cottage with low ceilings and tight staircases.
 
Cost: £1209

"Quick to respond to initial enquiry.
Satisfactory price
Easy to deal with on phone
Super friendly removal men.
Really felt they entile their job and its a tough job!"
 
 
 
 
Team:
Paul Andy
 
 
 


Review 11 Oct 2019
Recommended by customer in HG3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very challenging move caused by frequent changes to the exchange and completion dates. Rocket removals demonstrated great flexibility in ensuring that the move could be completed 3 days later than scheduled.
 
Cost: £2400

"Great customer service excellent flexibility, professional and caring staff. I would not hesitate to recommend Rocket removals. "
 
 
 
 
Team:
Paul Beasley
 
 
 


Review 29 Jul 2019
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Mike Martin Riley
 
 
 


Review 8 Jul 2019
Recommended by customer in YO26
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We didn't move very far but we had two lorries of stuff which were loaded and unloaded in a day.
 
Cost: £900

"Overall very satisfied. I found the terms and conditions best practice and insurance info very wordy and difficult to find the key points and I am used to reading legal documents.

This should all be simplified.

Although the documents were difficult to follow Paul Beasley was very helpful and always responded to questions. "
 
 
 
 
Team:
Martin Iggy Tyler
 
 
 


Review 18 Jun 2019
Recommended by customer in HG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The movers were able to pack and move our entire house in one day. We moved across town.
 
Cost: £1200

"The movers were careful with our items and adhered to all instructions and requests. "
 
 
 
 
 
 


Review 27 May 2019
Recommended by customer in HG3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house - significant furniture.
 
Cost: £1020

"Excellent service faultless. Would not hesitate to use them again / recommend them. "
 
 
 
 
Team:
Kev Dan Marcus
 
 
 


Review 17 May 2019
Recommended by customer in HG3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a substantial 4 bed period property to a modern 2 bed rural one. Overcame restricted access by using 2 lot on vans over 2 days.
 
Cost: £1920

"Would use again and recommend to friends. "
 
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in HG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have used Rocket Removals many times. I have many breakable french mirrors, architectural antiqued and heavy garden ornaments. They are a fabulous team who lift ever the heaviest articles with no complaint.
 
Cost: £2000

"I would never use anyone else. I have had holiday rentals and let properties plus purchases.
The team are courteous, smiling and professional. Nothing is too much trouble!
Litterly trustworthy!"
 
 
 
 
 
 


Review 4 Feb 2019
Recommended by customer in HG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a full house move, which was done in a very careful, thorough and professional manner, despite interruptions from problem neighbors.
 
Cost: £570

"Our removal team, Dan and Kev arrived early and did a great job, they were very friendly and comical, also extremely helpful which included removing a door to get our sofa in!
We were very impressed with the job done fit both ends, they made moving a stress free experience and we would highly recommend rocket-great guys!"
 
 
 
 
 
 


Review 14 Jan 2019
Recommended by customer in HG9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a large detached on very steep Niel, with lots of steps to a dormer bungalow.
 
Cost: £1380

"Over the packing and moving period 6 guys were involved. They were all hard workers, Nothing was too much trouble, all very friendly.
Paul, who quotes prices and organises everything is very helpful, friendly and efficient.
Excellent firm which I have already recommended to a colleague who is moving shortly"
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in DL7
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2700

"Excellent "can do" service"
 
 
 
 
Team:
Martin Parker Mike Higgin
 
 
 


Review 11 Dec 2018
Recommended by customer in HG3
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of current home in to storage then out of storage to new home.
 
Cost: £1035

"We got excellent service and communication throughout the whole process. Would certainly use again and recommend to others. "
 
 
 
 
Team:
Kev Dan
 
 
 


Review 12 Nov 2018
Recommended by customer in HG5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 minutes drive to new property. 2 double beds and heavy unit and dining room table. The removers lifted all garden pots and rabbit hutch.
 
Cost: £606

"Very pleased with the whole process. Extremely helpful removers and went above and beyond to make the more stress free. The whole of the house and garden was packed in to a ten ton van. We definitely recommend. "
 
 
 
 
Team:
Martin Iggy
 
 
 


Review 14 Sep 2018
Recommended by customer in LS22
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st Floor apartment with tight access to 3 storey detached.
 
Cost: £450

"The guys were extremely professional, courteous and took care with all items etc. Made the move stress free. "
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in DL7
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was one full day of packing and one 12 hour day of packing and moving. Had to use a 10 ton and 2 and 2 x 7.5 ton truck due to access. Removal included large garden shed.
 
Cost: £2270

"Very professional, clam personable teams on both days.
Worked very hard to achieve a big move in 2 days. "
 
 
 
 
Team:
Kev Dan Callum Nartin Mic
 
 
 


Review 28 Aug 2018
Recommended by customer in HG4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pick up furniture in Derbyshire drive to location/ in Yorkshire collect more furniture drive to location 2 in Yorkshire deliver and position.
 
Cost: £450

"Very flexible & friendly team who did everything asked of them. "
 
 
 
 
Team:
Kev Dan
 
 
 


Review 13 Aug 2018
Recommended by customer in HG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very challenging stair case large/heavy items to move.
 
Cost: £1050

"Brilliant service. We have used Rocket Removals
3 times now and would never go any where else in the future. The guys are always very polite and nothing is ever too much trouble."
 
 
 
 
Team:
Martin Iggy
 
 
 

Back to top

» 3 2 1