Britannia George Bernard Shaw

Warehouse 1, Burn Lane
Hexham
Northumberland
NE46 3HJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.5/10
123 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 123 reviews since 2015
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The staff facilitated a smooth and stress-free move which made a huge difference to the whole process. I was very pleased with the protectors supplied for the lounge suite and beds. The staff were pun...."   more
 
" All I can say is from beginning to end our experience has been tremendous and have been truly satisfied throughout the whole process Furniture was in storage 5mths and Travelled to France last week wi...."   more
 
" Britannia George Bernard Shaw were excellent in all aspects of the move from telephone and email contact to the removal team on the day. Everything was handled in a professional yet friendly manner ma...."   more
 
" Quite simply; it was a Great service. The guys were very helpful, friendly and pefficient. Thank you"   more
 
About Us


With many years' experience in the removals and relocation industry, George Bernard Shaw Removals and Storage is a long-established business, offering nationwide and worldwide removals, storage and self-storage to customers throughout Sunderland, Durham, and Newcastle. Established over 40 years ago, the business is situated in Hexham.
We are members of the British association of removers, and BS EN12522 accredited quality service providers for the removal industry.
Utilising a modern fleet secure warehouse and fully qualified staff, the company can offer a professional removal and storage and self-storage to home owners and businesses. The service is intended to be cost effective whilst compliant with all current regulations, enabling clients to relax and focus on what they do best.
We ensure clients have a trouble-free move and can offer increased efficiency. Delivered to your door, the storage containers are filled and then returned to the warehouse reducing handling by 50%.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 70%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
beginning 2
Bernard 5
bit 2
boxes 7
Britannia 5
busy 2
calm 3
care 2
careful 2
certainly 2
class 3
comment 3
contact 3
credit 3
Despite 3
easier 3
efficient 5
empty 3
Excellent 16
experience 4
friendly 7
GBS 5
George 5
good 8
Great 8
guys 7
happy 7
helpful 18
impressed 3
Just 3
pleasant 3
pleased 5
polite 4
problem 3
process 3
professional 11
Really 8
recommend 6
Recommended 3
removal 12
satisfied 4
service 27
Shaw 5
smoothly 4
stress 5
stressful 3
team 17
Thank 10
thanks 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Mar 2019
Recommended by customer in NE46
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a house move over a distance of 10 miles. Two households in close proximity to each other were moved into the same residence 1 miles away. Included were a computer and two flat screen TV''s which all arrived in good order.
 
Cost: £640
 

"The staff facilitated a smooth and stress-free move which made a huge difference to the whole process. I was very pleased with the protectors supplied for the lounge suite and beds. The staff were punctual, calm, obliging and professional. They collected the empty boxes promptly and refunded our deposit immediately.

If I have to move again, I'll definitely choose them!"
 
 
Team:
Alan Hoggin, Lorna and Deborah (office) David and James
 
 
 


Review 13 Mar 2019
Recommended by customer in NE25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A stress free packing and moving all furniture etcinto storage Friendly packers who certainly knew what they were doing

"All I can say is from beginning to end our experience has been tremendous and have been truly satisfied throughout the whole process Furniture was in storage 5mths and Travelled to France last week with no problems what so ever Not a chip or a scratch in site SUPERB"
 
 
Team:
Alan Hogan Lorna Deborah and the three packers of whomevive forgotten their names (Furniture has been in storage 5mths )
 
 
 


Review 5 Mar 2019
Recommended by customer in LS29
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service and removal of goods to store. Then removals from storage to a first floor flat.

"Britannia George Bernard Shaw were excellent in all aspects of the move from telephone and email contact to the removal team on the day. Everything was handled in a professional yet friendly manner making the whole experience as stress free as possible. Thankyou."
 
 
 
 


Review 31 Oct 2018
Recommended by customer in DL4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved on 12 October to a new house approximately 1 Mike from our rental property. The service including loading the vans and dropping off our belongings at the new place. We were responsible for our own packing.
 
Cost: £450
 

"Quite simply; it was a Great service. The guys were very helpful, friendly and pefficient.
Thank you"
 
 
Team:
Alan and co
 
 
 


Review 25 Jul 2018
Recommended by customer in NE48
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from UK address to another UK address - small terraced property to large semi-detached property.
 
Cost: £1100
 

"Generally the experience from beginning to end was very positive. We were kept informed every step of the way with a confidence that made us feel reassured. The removal team who moved us on moving day were very professional. They were very courteous and polite. They were careful with our belongings, our home we left behind and our new home we moved into. Despite the first part of the move taking a little longer than anticipated the removal team were very calm and therefore we felt very positive about our move. After move day once we had unpacked, the collection of boxes and obtaining a refund deposit was straightforward and hassle-free too. We would highly recommend this organisation for removals. A huge thank you to all staff involved in our move."
 
 
Team:
Lorna Chandler - office staff and Shaun, Dennis and Kyle - removal team
 
 
   Business Reply:

thanks for taking the time to respond Kirsty your kind words are greatly appreciated
 


Review 19 Jul 2018
Recommended by customer in DH1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We Moved from Newcastle to Durham on a very hot sunny day. The men worked very hard despite the heat.

"We were very satisfied with the move the men were efficient and realiable.we would certainly use your firm again if we had to move."
 
 
Team:
sorry cannot remember but there was two brothers.
 
 
   Business Reply:

Thanks for you comments regards our service greatly appreciated by all at GBS Removals
 


Review 3 Oct 2017
Recommended by customer in DH1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removals team (just two people) worked with us for four days (one of them for just 3 days). They packed everything, loaded the van and made repeated deliveries to the new address (since the large van originally planned for was ultimately unavailable). the two men working with us were absolutely fantastic.

"They just kept going, accommodating the sudden absence of the large van or any other team members, taking real care over the protection of our things, smiling all the time, only stopping for brief lunches, and staying calm when we were progressively moer stressed and tired. Ultimately only one glass arrived broken in the new house which is amazing considering how many glass and china items there were to move. If they had not had the small van for all that time, and the distance between houses was greater, it could all have gone horribly wrong, but in the event it was fine.

Just a bit frustrated that it has taken so long to get the empty boxes removed (and the piano trolley whcih was also left behind)because it has been 3 weeks of living in a cardboard jungle. Otherwise, and despite obvious issues over the availability for the larger van and the fact that there was more to pack than the movers had andicipated from the original report) we would say this was money very well spent. The guys who moved us cannot be praised enough."
 
 
Team:
Can't rememebr (was one of them Dickie?) But they were absolutely fantastic.
 
 
   Business Reply:

Thanks Emma for your kind remarks and detailed review
 


Review 2 Aug 2017
Recommended by customer in NE15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had not moved house for 32 years so the advice we were given was invaluable. Also there was a lot of things to move, paintings and glass. Finally, there was the tropical fish tank ...
 
Cost: £1400
 

"The tropical fish tank was a concern of mine but it worked well with the moving team helping me to catch the large clown loaches and 2 plectasorus that didn't want to release their suckers.

I would recommend Britannia, George Bernard Shaw. They were professional at all times, helpful and reassuring during a stressful time."
 
 
 
   Business Reply:

Thank you for the review it is our intention to provide all clients will as good a service as possible and the crew certainly achieved that for yourselves best wishes from all at GBS Removals.
 


Review 5 Jun 2017
Recommended by customer in DH9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from three bedroomed house to similar on a really hot day.

"This is the second move with these guys. The staff are second to none. Always polite and nothing was ever a problem even though we were only presented with one key to access new property with difficult angles!!

They are swift and great to communicate all along the moving line and i would recommend them to anyone to take away the stress on moving day."
 
 
 
   Business Reply:

Thank you Janette your comments are greatly appreciated

Kind Regards

 


Review 15 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"EXCELLENT SERVICE"
 
 
 
   Business Reply:

This is our aim to have clients state we achieved the best household removal service at an affordable cost and providing an excellent service.
 


Review 26 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very professional and carried out the move without any problems."
 
 
 
   Business Reply:

Thank you for your kind remarks.
Which are greatly appreciated by the entire team here at Britannia George Bernard Shaw.
 


Review 22 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very pleased with the whole process"
 
 
 
   Business Reply:

Having our clients show their approval of the care, dedication time and effort we put into ensuring all goes well with their relocation is fabulous.
 


Review 20 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"z"
 
 
 
   Business Reply:

Glad we could be of assistance and completed your move to your entire satisfaction
 


Review 16 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"First class service on the day."
 
 
 
   Business Reply:

Another first class removal service thank you for taking the time to reference you appreciation
 


Review 16 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"See previous comment about boxes."
 
 
 
   Business Reply:

Another client completely satisfied with the quality removal and storage service provided by George Bernard Shaw in Hexham Northumberland
 


Review 16 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Your team were very helpful"
 
 
 
   Business Reply:

Thank you for your remarks the whole team have been made aware and are very appreciative of your comments.
 


Review 3 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very happy with service and I wrote a letter and dropped it off at reception - Hexham - advising how impressed I was with your service.. There are many people quick to complain in life so credit where it's due - thank you."
 
 
 
   Business Reply:

Thank you it was a pleasure to assist with your home removal and even better for you to let us know in person.
 


Review 1 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"very good service in all areas. We were most impressed."
 
 
 
 


Review 31 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"excellent service from the initial phone call to delivery."
 
 
 
 


Review 27 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 

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