Turners Removals

Unit 7 The Courtyard, Holmbush Farm, Crawley Road Faygate
Horsham
West Sussex
RH12 4SE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
908 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 908 reviews since 2010
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with the service provided by Turners office, personal and removers. Everyone was very helpful, polite, cheerful, professional and efficient. We would recommend. "   more
 
" Although not the cheapest quote. I was impressed with the initial professionalism with BCB's visit to garage. How much stuff I had, and the information I was given. I felt from BOB's visit that this w...."   more
 
" Brilliant. Nice guys - efficient - helpful. "   more
 
" Efficient, well organised, easy, affordable. "   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 30
boxes 21
Brilliant 34
c 46
care 42
careful 35
cheerful 39
courteous 63
crew 33
definitely 48
difficult 20
efficient 131
efficiently 21
Excellent 166
extremely 57
Fantastic 37
finish 21
free 30
friendly 166
friends 24
furniture 37
good 76
great 79
guys 60
happy 36
hard 72
helpful 201
highly 82
impressed 35
just 20
packed 26
packing 47
pleasant 24
pleased 50
polite 132
professional 105
punctual 22
quick 20
really 52
recommend 185
recommended 42
removal 100
Removals 48
service 204
stress 47
stressful 39
team 157
Thank 80
trouble 55
Turners 196
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 8 Nov 2019
Recommended by customer in RH14
 My Age: 70 + 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have used Turners removals on many occasions and always been pleased and their prices are competitive.
 

"Very pleased with the service provided by Turners office, personal and removers. Everyone was very helpful, polite, cheerful, professional and efficient. We would recommend. "
 
 
 
 
 
 


Review 7 Nov 2019
Recommended by customer in RH11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I live on the 2nd floor with no lift. Trevor and worked tirelessly to get the job done. They were so polite and friendly.
 
Cost: £638

"Although not the cheapest quote. I was impressed with the initial professionalism with BCB's visit to garage. How much stuff I had, and the information I was given. I felt from BOB's visit that this was a company I could trust to do a good job - and I was right!
Thank you! "
 
 
 
 
Team:
John Trevor
 
 
 


Review 4 Nov 2019
Recommended by customer in TA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £662
 
 
 
 


Review 1 Nov 2019
Recommended by customer in RH20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving 2 bed semi-D including some awkward furniture and dismantling wardrobe.
 
Cost: £758

"Brilliant.
Nice guys - efficient - helpful. "
 
 
 
 
Team:
Scott John
 
 
 


Review 28 Oct 2019
Recommended by customer in RH20
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 1 bed first floor flat to 2 bed house distance of 6 miles.
 
Cost: £500

"Efficient, well organised, easy, affordable. "
 
 
 
 
 
 


Review 4 Oct 2019
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 4 bedroom house to a 2 bed bungalow.
 
Cost: £954

"Very smooth move. The young lads were very polite. "
 
 
 
 
 
 


Review 26 Sep 2019
Recommended by customer in BN13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Too much "junk" in loft / garage/ shed but no complaints. They just got on with the job and cleared it all.
 

"Very happy with service given by the team on the day. will use again!"
 
 
 
 
Team:
John Jack John
 
 
 


Review 23 Sep 2019
Recommended by customer in RH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Down sizing from 3 bed to 2 bed house carried out over 2 days garage, Garden and some boxes on the 11th September and remained on the 12th September (Realizing I own too much clutters).
 
Cost: £946

"The team were a pleasure too deal with, felt very sorry got them shifting all my clutter into my new home.
They took it all in their stride, nothing was too much trouble.
They were happy, friendly and professional at all times.
Whilst also being polite and taking great care of all my belonging.
Nothing broken would strongly recommend.
"
 
 
 
 
Team:
John Jordan Jack
 
 
 


Review 22 Sep 2019
Recommended by customer in BN11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On arrival at the new property the estate acting for vendor had failed to move furniture - Wayne and Scott not phased by this at all and worked around previous owners furniture.
 
Cost: £538

"Great service, friendly and professional not just on the day but through whole process - from giving quote to day of move. Patient as I couldn't confirm whether I'd be moving into storage or direct to new home until a few days before hand. Would recommend. "
 
 
 
 
Team:
Wayne Scott
 
 
 


Review 18 Sep 2019
Recommended by customer in RH16
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move items from my parents home to my new home main challenges were size of wardrobe and tight spaces to move furniture in and out of the houses.
 
Cost: £391

"A great job by very polite, skilled and helpful team. Well presented and very careful while moving items. Made sure I was aware what would happen and checked everything was placed where I wanted it. What could have been stressful actually went well mainly through using Turners to carry out my move.
Thanks. "
 
 
 
 
Team:
Jack
 
 
 


Review 17 Sep 2019
Recommended by customer in KT22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To go into storage. Every care was greatly used. Excellent all round. Same goods were removed to another property, others were packed for storage. The team was well organized.
 

"The boys led by Wayne (Mon) and Scott (Tues) could not have been more reasonable and helpful. From giving my mum a used, chair and TV on the Monday evening which was highly appreciated. Asked us where appropriated efficient, careful. So polite, so lovely. Would definitely recommend. Thoroughly professional. Thank you, thank you. "
 
 
 
 
Team:
Warren John Scott Jack
 
 
 


Review 16 Sep 2019
Recommended by customer in RH15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward move from one side of Burgess hill to the other. No real challenges.
 
Cost: £650

"All went very well. Very impressed with the team. Would highly recommend this company and would use them again. "
 
 
 
 
Team:
Trevor Jordon Tr
 
 
 


Review 10 Sep 2019
Recommended by customer in WF14
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2-stage move from large house in Sussex to small house in Yorkshire and to storage facility.
 

"We were exceptionally pleased with the staff who were courteous, efficient and adaptable. Nothing was too much trouble. Mistakes (our or theirs) were sorted with minimum fuss and practical solutions were suggested whenever necessary. Turners appears to employ an intelligent, articulate and customer focused work force well which we were more than satisfied. "
 
 
 
 
Team:
Tom Scott
 
 
 


Review 29 Aug 2019
Recommended by customer in GU5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 4 bed house to another 4 bed house 3 miles away.
 
Cost: £1022

"Excellent team of movers."
 
 
 
 
 
 


Review 28 Aug 2019
Recommended by customer in PO19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from 4 bedroom house to 2 bedroom bungalow.
 
Cost: £1584

"Very polite team and a pleasure to deal with highly recommend this company. "
 
 
 
 
Team:
Scott Trigger Teddy Carl
 
 
 


Review 19 Aug 2019
Recommended by customer in RH20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There were no particular challenges as for as we were concerned.
 
Cost: £2889

"The team, as always, were polite, friendly, punctual and professional. I have used this company three times now and they have never disappointed. I would always recommend their service in future and would definitely use them again - although as a personal note - I have it wait be for a while!"
 
 
 
 
Team:
Wayne
 
 
 


Review 15 Aug 2019
Recommended by customer in PO20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved out of a 3 bed semi-detached house with 3 sheds and garage of storage. Challenges: amount of stuff!
 
Cost: £1737

"We are very impressed with the overall service from Turners removals. From initial meeting and estimate supplied, right through to the move at both addresses, and payment to office.
All the lads were very polite and friendly, and nothing was too much to ask.
We cant and wouldn't fault them in any way.
Thank you.
"
 
 
 
 
Team:
Bob Trigger And Team
 
 
 


Review 14 Aug 2019
Recommended by customer in RH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 days packing - 6 vans/lorries
Delivered over 2 days
+ 1 lorry of furniture from storage delivered 3 days later.
 
Cost: £3637

"Fantastic service!
Careful packing - lovely to have in the house, polite and helpful both in packing up and delivery.
Our 2nd time of using Turners and will recommend to friends.
Many thanks. "
 
 
 
 
Team:
Wayne John Trevor Bob
 
 
 


Review 13 Aug 2019
Recommended by customer in KT22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very efficiently handled. Everything was carefully packed and transported.
 
Cost: £1585

"The crew was very polite and cheerful, nothing was too much trouble and I can only recommend them. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in RH10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly standard 4 bedroom house move to another int the same town. The drive of the house we left is tricky to get down due to an over hanging tree, but Turners got a large lorry down with ease.
 
Cost: £1160

"We've used Turners several times over the years and they have never let us down.
Excellent service, lovely people, great valve for money. "
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1