Turners Removals

Unit 7 The Courtyard, Holmbush Farm, Crawley Road Faygate
Horsham
West Sussex
RH12 4SE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating Turners Removals 9.7/10
932 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 932 reviews since 2010
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thank you so much for all your help. We were recommended you by a friend and would absolutely recommend you to anyone your team were on time, polite, happy to answer questions and just extremely helpf...."   more
 
" Our moving team was brilliant! they were courteous asked questions frequently to ensure a high standard of service. Worked well with us to achieve our goals. Would not hesitate to use again or recomme...."   more
 
" Removal team were excellent, especially taking furniture up to 3rd floor. They were all very helpful and good natured. Nothing was too much trouble. Safely moved in by 4 pm with no issues can't fault...."   more
 
" Very impressed with all staff from gate delivery, packers and removal. No complaints about the stairs! Happy to help. Not one piece of bad language at any point. Staff were a credit to their company!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 31
better 19
boxes 21
brilliant 35
c 49
care 42
careful 35
cheerful 40
courteous 65
crew 33
definitely 49
delivery 19
difficult 20
efficient 133
efficiently 22
excellent 170
extremely 61
Fantastic 38
finish 21
free 30
friendly 168
friends 25
furniture 38
good 78
great 82
guys 63
happy 39
hard 74
help 19
helpful 211
Highly 84
impressed 38
just 21
packing 49
pleased 51
polite 134
professional 107
really 55
recommend 191
recommended 44
removal 103
Removals 52
service 209
stress 48
stressful 41
team 165
Thank 84
Thanks 38
trouble 57
Turners 198
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Feb 2020
Recommended by customer in RH3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 1st floor maisonette to 3 bedroom semi
 
Cost: £1161

"Thank you so much for all your help. We were recommended you by a friend and would absolutely recommend you to anyone your team were on time, polite, happy to answer questions and just extremely helpful, nothing was too much trouble. Amazing guys
Thanks Rachel and Lee"
 
 
 
 
Team:
John Scott Jor
 
 
 


Review 14 Feb 2020
Recommended by customer in RH13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from one house and into storage. Initially, completion date was unknown as was move into new house from storage (NOT SAME DAY).
 

"Our moving team was brilliant! they were courteous asked questions frequently to ensure a high standard of service. Worked well with us to achieve our goals. Would not hesitate to use again or recommend to others. "
 
 
 
 
 
 


Review 13 Feb 2020
Recommended by customer in RH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No particular comments except house is on 3 floors, steep stairs all went smoothly
Thank you Turners
 
Cost: £1288

"Removal team were excellent, especially taking furniture up to 3rd floor. They were all very helpful and good natured. Nothing was too much trouble. Safely moved in by 4 pm with no issues can't fault the team of 5 who moved us. Sadly names move gone out of my head, except Trigger and JD. All good! "
 
 
 
 
 
 


Review 3 Feb 2020
Recommended by customer in RH6
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office Removal
office items to a storage unit plus office removal to new office.
 
Cost: £808

"Very impressed with all staff from gate delivery, packers and removal. No complaints about the stairs!
Happy to help. Not one piece of bad language at any point. Staff were a credit to their company!"
 
 
 
 
Team:
Scott Trevor Jordon
 
 
 


Review 29 Jan 2020
Recommended by customer in NE66
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A 4 x day move from West sussex to northumberland very difficult access at both properties.
 
Cost: £4930

"Excellent, courteous, efficient and thoughtful service! "
 
 
 
 
Team:
Wayne Trigger Scott Jorda
 
 
 


Review 29 Jan 2020
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was over 2 days.
 
Cost: £1480

"They were helpful pleasant, and informative at all times.
Thank you very much."
 
 
 
 
Team:
John Scot
 
 
 


Review 28 Jan 2020
Recommended by customer in PE21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth move no challenges.
 
Cost: £486

"Scott and Wayne were really good and lovely guys, very helpful."
 
 
 
 
Team:
Soott Way
 
 
 


Review 20 Jan 2020
Recommended by customer in RH12
 My Age: 70 + 
 I'm: Female 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The men did very well. "
 
 
 
 
 
 


Review 17 Jan 2020
Recommended by customer
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good quick and careful everything was carefully packed.
 
Cost: £408

"They worked together.
I'm disabled unable to walk unaided,
I am 90 in July,
I was so thankful
I didn't have to worry lovely Lado."
 
 
 
 
 
 


Review 5 Jan 2020
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed terraced house to similar property and garden contents which has to be taken through the house an collection.
 
Cost: £638

"The removal team were all very pleasant, helpful and efficient and immediately took the stress away for me!"
 
 
 
 
Team:
Wayne Jordan Scott
 
 
 


Review 30 Dec 2019
Recommended by customer in BN23
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £789
 
 
Team:
Trigger John
 
 
 


Review 27 Dec 2019
Recommended by customer in RH13
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1000

"Really great team. From initial contact with job through to packing and final removals. "
 
 
 
 
Team:
Wayne Trigger Dave
 
 
 


Review 11 Dec 2019
Recommended by customer in RH13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household items and furniture to storage during building works.
 
 
 
 
 


Review 9 Dec 2019
Recommended by customer in SY1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To move furniture and household items from 100 sq foot unit in Horsham and transport and unload to house in Shrewsbury
 
Cost: £1168

"The removals were handled efficiently and carefully. no items damaged."
 
 
 
 
Team:
Wayne John
 
 
 


Review 5 Dec 2019
Recommended by customer in RH12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very clear and concise, friendly and helpful. Extremely impressed, will definitely be recommending. "
 
 
 
 
Team:
Scott Tri
 
 
 


Review 3 Dec 2019
Recommended by customer in PL8
 My Age: 50 - 59 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from West Sussex to Devon and move took 4 days, Wayne was a great packer especially breakables and the rest of the team were brilliant too. Access was not easy at our new home and road closures added to the challenge but all three lorry drivers were amazing and coped very well.
 
Cost: £4304

"The move went extremely well and was a lot less stressful than we thought it would be thanks to the team. The actual house transactions was the more stressful part of it all. The team rose to the challenges thrown at them and were cheerful and polite. Very helpful at all times and were great at all times. Thank you very much, guys, for making the move so bearably and smooth. "
 
 
 
 
Team:
Wayne Dave Scott Trigger
 
 
 


Review 2 Dec 2019
Recommended by customer in RH17
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It all went very well
 
Cost: £1228

"No problems"
 
 
 
 
Team:
Scott Wayne Joh
 
 
 


Review 28 Nov 2019
Recommended by customer
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 2nd floor flat most gear went down stairs moving to terraced house not able to get direct access.
 
Cost: £955

"Great team of movers worked hard. Were kept waiting to about 15-15pm before starting off loading but 1 extra man arrived very satisfied with the service. "
 
 
 
 
 
 


Review 21 Nov 2019
Recommended by customer in RH16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed house to first floor apartment.
 
Cost: £627

"An amazing team who worked very hard to get us moved in on time. They were two very helpful and skilled people who clearly know how to deliver excellent customer experience well done. "
 
 
 
 
Team:
Jordan Trigger
 
 
 


Review 19 Nov 2019
Recommended by customer in BN18
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Friendly, helpful and only too willing to make a stressful day go as smoothly as possible. Would recommend to anyone. "
 
 
 
 
 
 

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