Turners Removals

Unit 7 The Courtyard, Holmbush Farm, Crawley Road Faygate
Horsham
West Sussex
RH12 4SE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
892 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 892 reviews since 2010
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We are very impressed with the overall service from Turners removals. From initial meeting and estimate supplied, right through to the move at both addresses, and payment to office. All the lads wer...."   more
 
" Fantastic service! Careful packing - lovely to have in the house, polite and helpful both in packing up and delivery. Our 2nd time of using Turners and will recommend to friends. Many thanks. "   more
 
" The crew was very polite and cheerful, nothing was too much trouble and I can only recommend them. "   more
 
" We've used Turners several times over the years and they have never let us down. Excellent service, lovely people, great valve for money. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 87%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 30
best 18
better 18
boxes 21
Brilliant 33
c 42
care 41
Careful 33
cheerful 38
couldn’t 18
courteous 62
crew 33
definitely 46
delivery 18
difficult 20
efficient 126
efficiently 21
Excellent 165
extremely 57
Fantastic 37
finish 21
free 30
friendly 163
friends 24
furniture 37
good 75
great 76
guys 59
happy 34
hard 72
helpful 197
Highly 79
impressed 33
Just 19
packing 47
pleased 48
polite 125
professional 100
Really 52
recommend 178
recommended 42
removal 100
removals 48
service 200
stress 47
stressful 38
team 150
Thank 77
trouble 53
Turners 193
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Aug 2019
Recommended by customer in PO20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved out of a 3 bed semi-detached house with 3 sheds and garage of storage. Challenges: amount of stuff!
 
Cost: £1737

"We are very impressed with the overall service from Turners removals. From initial meeting and estimate supplied, right through to the move at both addresses, and payment to office.
All the lads were very polite and friendly, and nothing was too much to ask.
We cant and wouldn't fault them in any way.
Thank you.
"
 
 
 
 
Team:
Bob Trigger And Team
 
 
 


Review 14 Aug 2019
Recommended by customer in RH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 days packing - 6 vans/lorries
Delivered over 2 days
+ 1 lorry of furniture from storage delivered 3 days later.
 
Cost: £3637

"Fantastic service!
Careful packing - lovely to have in the house, polite and helpful both in packing up and delivery.
Our 2nd time of using Turners and will recommend to friends.
Many thanks. "
 
 
 
 
Team:
Wayne John Trevor Bob
 
 
 


Review 13 Aug 2019
Recommended by customer in KT22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very efficiently handled. Everything was carefully packed and transported.
 
Cost: £1585

"The crew was very polite and cheerful, nothing was too much trouble and I can only recommend them. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in RH10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly standard 4 bedroom house move to another int the same town. The drive of the house we left is tricky to get down due to an over hanging tree, but Turners got a large lorry down with ease.
 
Cost: £1160

"We've used Turners several times over the years and they have never let us down.
Excellent service, lovely people, great valve for money. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in RH12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Long driveway inaccessible to lorries
Three storey town house.
 

"JK and the team were very hard working and efficient. "
 
 
 
 
Team:
Jk
 
 
 


Review 25 Jul 2019
Recommended by customer in RH13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal within Horsham full packing service.
 
Cost: £1194

"Trevor, Craig and team were fantastic. Nothing was too much trouble for them on the day. Punctual polite, rebuilt some furniture for us too. Highly recommended!
"
 
 
 
 
Team:
Trevor Craig
 
 
 


Review 22 Jul 2019
Recommended by customer in RH6
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was done quickly and efficiently.
 
Cost: £579

"A great experience considering how stressful moving can be. All the removal guys were friendly, professional and worked extremely hard. Couldn't fault them in any way.
Brilliant! "
 
 
 
 
 
 


Review 22 Jul 2019
Recommended by customer in RH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic house move. Large 5 bed house.
 
Cost: £1850

"The removal team were excellent, polite and very helpful. The did a fantastic job from start to finish. "
 
 
 
 
Team:
Wayne Trigger Jordon
 
 
 


Review 17 Jul 2019
Recommended by customer in BN18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a downsize move so many challenges. Narrow lane, and a small laundry cupboard. Not to mention all the boxes and late completion.
 

"Nothing was too much trouble for Wayne and Trigger they were very polite and obliging and always a smile. They were helped by John and I thing Jorden? also very helpful for 1 of the days! They certainly helped remove some of the stress of moving! A credit to the team! Thank you all, and would certainly recommend Turners for any one moving!"
 
 
 
 
Team:
Wayne Trigger
 
 
 


Review 11 Jul 2019
Recommended by customer in RH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four bed house in Cravley to two bed bungalow in Horsham.
 

"Crew arrive on time. Loaded the van in good time and with care. Unloaded in the same manner. Service was very good and crew very polite. "
 
 
 
 
 
 


Review 1 Jul 2019
Recommended by customer in RH17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 6 bedroomed house to smaller property in same village. Day one for house contents day 2 for garden furniture, planted pots, contents of shed, ornaments etc.
 
Cost: £1480

"Really great service from Wayne and his team they were unfailingly cheerful and efficient - Just what is needed on a stressful day!
We would highly recommend Turners removals and would have no hesitation on using them again should the need arise. "
 
 
 
 
 
 


Review 1 Jul 2019
Recommended by customer in RH17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent and efficient in every respect.
 
Cost: £760

"I would have no hesitation in recommending Turners. First class team. "
 
 
 
 
 
 


Review 1 Jul 2019
Recommended by customer in RH10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived in good time and packed containers with our things, completed the job in a very reasonable time.
 
Cost: £518

"The move of our things into storage was carried out in a very professional way. "
 
 
 
 
Team:
Jk Jordan Trevor
 
 
 


Review 29 Jun 2019
Recommended by customer in RH16
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removing belongings from Crawley to Haywards heath.
 
Cost: £1370

"We were very happy with all aspects of the move. "
 
 
 
 
Team:
Wayne
 
 
 


Review 25 Jun 2019
Recommended by customer in RH14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was our first experience of using a removal company. We had self moved previously, I have to say we were so happy with how it was all handled. The 4 guys were fab, really quick, very hardworking on a hot day, and really professional.
 

"All four Wayne, Trigger, JK and Scott, were amazing nothing was too much trouble, and I can't praise them enough, from moving us out, to unpacking into our new home was done with great humour and this made it special for us, and we would highly recommend, Turners to anyone moving house, they made it easy and hassle free. "
 
 
 
 
Team:
Wayne Trigger Jk Scott
 
 
 


Review 17 Jun 2019
Recommended by customer in KT15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Empty house, sheds and garage - some contents to storage some to new home.
 
Cost: £1390

"Great team - efficient careful, helpful and patient. Did a fabulous job is very difficult circumstance (weather and difficulties in the Chain). Highly recommend. "
 
 
 
 
 
 


Review 10 Jun 2019
Recommended by customer in CO10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Bed detached to 3 bed town house.
 
Cost: £808

"Smooth move. Nothing damaged or broken.
Carl and Jordan very helpful and cheerful throughout. "
 
 
 
 
Team:
Tony
 
 
 


Review 5 Jun 2019
Recommended by customer in RH10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance move, but with two young children there was a lot of things to move.
 
Cost: £1461

"This is the second time we have used Turner's as we were so impressed the first time. This time was no different. Polite and efficient staff who are very friendly and helpful. All done in a very time efficient manner and kept us informed every step of the way. "
 
 
 
 
Team:
Trig Scott
 
 
 


Review 2 Jun 2019
Recommended by customer in RH12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £541

"I have and always will continue to use Turners. Excellent service, friendly, helpful, speedy. Go extra mile. Thank you!"
 
 
 
 
Team:
Wayne Trigger
 
 
 


Review 28 May 2019
Recommended by customer in RH13
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a house move. There were a few delicate items.
 
Cost: £1052

"The staff were the best we've had. They were courteous, tidy and very caring when it came to our belongings. They took special care not to bump any of the walls etc. in the house. "
 
 
 
 
Team:
Awyne Trigger
 
 
 

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