White & Co Plc

North Road, Lee Mill Industrial Estate
Ivybridge
Devon
PL21 9GN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.4/10
221 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 221 reviews since 2009
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property
 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed
 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite
 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Rob Able, Branch Manager in Ivy bridge was a pleasure to deal with. Extremely polite and very efficient as well the removal team themselves. The guys were exemplary in every way. So incredible, polite...."   more
 
" All went well. Thank you. "   more
 
" Excellent service. All members were polite professional. A great credit to your company. Many thanks. "   more
 
" Highly recommend whites for there professionalism and competitive pricing. "   more
 
About Us
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 79%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 6
agreed 3
approachable 3
arrived 8
BAR 3
better 3
boxes 5
brilliant 12
broken 5
care 4
careful 3
certainly 5
cheerful 8
containers 3
courteous 9
credit 4
Dan 4
dates 3
delivery 5
efficient 20
Excellent 23
Extremely 7
family 5
Fantastic 7
friendly 17
furniture 8
future 6
good 22
great 12
guys 6
hard 12
helpful 23
Highly 6
late 5
packed 5
packing 12
pleased 7
polite 16
professional 14
recommend 20
removal 13
service 31
storage 8
stress 5
team 18
Thank 13
thanks 5
van 6
White 16
Whites 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 8 May 2019
Recommended by customer in TQ1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removers phoned and arrives early. Very good.
 
 
 
Team:
Derek Sam
 
 
 

Review 3 May 2019
Recommended by customer in PL21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection of goods from Oban storage dept and delivery to house in Brownston, Devon.
 
Cost: £5898

"Rob Able, Branch Manager in Ivy bridge was a pleasure to deal with. Extremely polite and very efficient as well the removal team themselves. The guys were exemplary in every way. So incredible, polite and friendly. "
 
 
 
 
Team:
Rob Sarah
 
 
 

Review 9 Apr 2019
Recommended by customer in PL9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from our house of 52 years; to a bungalow newly built less than 1/2 mile up the road.
 
Cost: £1861

"All went well.
Thank you. "
 
 
 
 
 
 

Review 25 Mar 2019
Recommended by customer in PL2
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part packing service moving from 3 bed terraced house to 3 bed town house. Narrow stairways up and down.
Handled very well by the team of 5 great boys.
 

"Excellent service. All members were polite professional. A great credit to your company.
Many thanks. "
 
 
 
 
Team:
Kyle
 
 
 

Review 28 Feb 2019
Recommended by customer in SN13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As streefree as it could possibly be due to the team of lads loading and unloading.
 
Cost: £1166

"Highly recommend whites for there professionalism and competitive pricing. "
 
 
 
 
Team:
Kyle Dan
 
 
 

Review 31 Jan 2019
Recommended by customer in NE16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a long distance move from Plymouth to Burnopfield very frosty morning on arrival of removal lorry with a long garden to negotiate!
 
Cost: £2320

"Both Kyle and Dan coped really well with negotiating the long garden combined with the heavy frost that morning. Some of the boxes were heavy (very!) as I had done the packing myself and used rather a lot of large boxes from work so the trolley at the moving end especially proved use. "
 
 
 
 
Team:
Kyle Dan
 
 
 

Review 3 Jan 2019
Recommended by customer in PL5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

Review 23 Oct 2018
Recommended by customer in PE14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our driveway!
 
Cost: £9000

"We had the A-team! Very jolly and approachable. We cant recommend them enough! very helpful really eased our stress. "
 
 
 
 
 
 

Review 17 Oct 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Final move from storage to new home.
 
Cost: £1960

"George and Dan worked very efficiently. It was a big move but they got it done in record time and they were cheerful and considerate throughout. They also adjusted their time of arrival to suit our changed circumstances. "
 
 
 
 
Team:
George Dan
 
 
 

Review 16 Jul 2018
Recommended by customer in TR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

Review 14 May 2018
Recommended by customer in TQ12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very sloping drive at delivery location, unpacking was a challenge to stop contents felling forward.
 
Cost: £558

"Reece and Dan worked hard all day.
I had a lot of pots."
 
 
 
 
Team:
Reece Gullick Dan Skinner
 
 
 

Review 14 May 2018
Recommended by customer in TQ12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Every loading from storage container.
Very heavy rain.
Barry and Dain did the job quickly.
 
Cost: £414

"Delighted to have White & Co move us again (Moved us 5 times now).
Very competitive price.
Wouldn't use anyone else."
 
 
 
 
Team:
Barry Poppy Dan Sarleson
 
 
 

Review 18 Apr 2018
Recommended by customer in NG15
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move from Plymouth to Nottingham.
No challenges.
 
Cost: £2191

"Great service from all company members.
We've used White & Co for a few of our moves and they've always been seamless transactions.
Jonathan is welcoming and helpful with the quote and all movers are friendly and efficient.
We shall use them again in the future.
Thanks guys!"
 
 
 
 
Team:
Julain Roorens Wayne Midd
 
 
 

Review 4 Apr 2018
Recommended by customer in TQ7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from ground floor flat to 3 storey house with 3 flights of stairs.
A very heavy wall unit had to be dismantled and was re-assembled to my completed satisfaction.
 
Cost: £1129

"A very pleasant and obliging team."
 
 
 
 
Team:
Mick Dave Dan
 
 
 

Review 19 Mar 2018
Recommended by customer in TQ9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mover transshipped to a larger vehicle owing to restricted access but as the move distance was only 5 miles and access is restricted at new property this seemed to be purely to do with lack of available vehicles.
 
Cost: £1200

"
Completion came late which meant that only part could be unloaded on same day and rest 2 days later - not the fault of the removers and they accommodated us fully."
 
 
 
 
Team:
Dan Dave Alan Reece Paul
 
 
 

Review 8 Mar 2018
Recommended by customer in PL2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went as smooth as possible.
 

"Great team very helpful couldn't thank them enough for their hard work."
 
 
 
 
Team:
Paul Peters Richard Georg
 
 
 

Review 5 Mar 2018
Recommended by customer in MK17
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bungalow had 28 steps and a narrow private road.
The team coped exceptionally with that.
 
Cost: £1800

"Kyle Witherford, Wayne Middleton and Brian Witherford were professional and extremely helpful.
Did a brilliant job. Would recommend Whites to anyone.
Thanks very much.
A Moule behalf of Mr David Webb"
 
 
 
 
 
 

Review 28 Feb 2018
Recommended by customer in IV12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking furniture and various goods including Kayak to storage,delivery 8 weeks later in containers.
 
Cost: £3659

"Have used this nearly 5 years including my time in the armed forces. They are professional and efficient. Will use them again on our next move."
 
 
 
 
Team:
Paul Sam
 
 
 

Review 5 Feb 2018
Recommended by customer in TQ9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move went very smoothly and they were very polite."
 
 
 
 
Team:
Alan Dan Sam
 
 
 

Review 19 Jan 2018
Recommended by customer in PL19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack/unpack
 

"A very smooth move by White and Co.
The team worked very hard and were polite, professional and helpful."
 
 
 
 
Team:
Brian Wayne Alan Dan
 
 
 
Back to top

» 10 9 8 7 6 5 4 3 2 1