White & Co plc

Where reputations count.

North Road, Lee Mill Industrial Estate
Ivybridge
Devon
PL21 9GN

Removers - Removals Companies

www.whiteandcompany.co.uk

Email This Business

Tel 01752 896 577

Listed under: Removers / Removal Companies

95% recommended Rating 9.4/100
253 reviews since 2009

Satisfaction Ratings

Overall Rating	9.4 /10
Based on 253 reviews since 2009

Sales & Support	9.5/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.2/10
The firm took care in packing and handling our property

Collection & delivery	9.5/10
Our property was collected and delivered as agreed

Service	9.6/10
The staff were presentable punctual and polite

Value	9.1/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Best removals we have ever had would definitely recommend to anyone. Very professional young men were very polite and nothing was too much of a problem for them." more

" Staff were helpful and courteous." more

" Am amazing and very helpful team. The weather was so hot and brutal but they never complained and we gave them loads of drinks. Well done boys." more

" No guidance on insurance claim and one week is not enough time to unpack and check everything." more

About Us
Information provided by the business
Legal Name: White & Co Plc. Public Limited Company.

Review 1 Sep 2021 Recommended by customer in PL7 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Three young men done our move. Couldn't get a wardrobe down the winding stairs so took it apart and put it together in our new apartment.

Cost: £366

"Best removals we have ever had would definitely recommend to anyone. Very professional young men were very polite and nothing was too much of a problem for them."

Team:
C Doyle

REPORT THIS REVIEW

Review 26 Aug 2021 Recommended by customer in ST5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Devon ---> staffs
Move paid for by employer.

"Staff were helpful and courteous."

Team:
Kyle Witherford Derek Hol

REPORT THIS REVIEW

Review 23 Aug 2021 Recommended by customer in TQ7 My Age: 70 + I'm: Female I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

So so hot!

"Am amazing and very helpful team. The weather was so hot and brutal but they never complained and we gave them loads of drinks. Well done boys."

Team:
Nick Dave Darren Nathan

REPORT THIS REVIEW

Review 16 Aug 2021 Not Recommended by customer in BH13 My Age: 70 + I'm: Female My level of experience of similar services: Experienced I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	1/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	6/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £3660

"No guidance on insurance claim and one week is not enough time to unpack and check everything."

Team:
James Jame Dan Skinner

REPORT THIS REVIEW

Review 31 Jul 2021 Recommended by customer in PL8 My Age: 70 + My level of experience of similar services: Above Average I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

REPORT THIS REVIEW

Review 22 Jul 2021 Recommended by customer in TQ12 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Super kind mattress proved difficult, but the guys were very good in all aspects of the delivery.

"Great service."

Team:
Dave Wills Darren Hoccan

REPORT THIS REVIEW

Review 8 Jul 2021 Recommended by customer in TN22 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Long distance.

Cost: £3174

Team:
Kyle Tyler Barry Poppy

REPORT THIS REVIEW

Review 30 Mar 2021 Recommended by customer in ME18 My Age: 50 - 59 My level of experience of similar services: Beginner I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From Devon to Kent access difficulties particularly at Kent end which the team handled with goodwill and professionalism.

Cost: £2000

"The team, Dan clearly.
Dan Skinner, Barry Poppy, and Callum Doyle were all amazing, Hardworking, friendly, and professional. I've always moved myself but they made the whole experience a positive one."

Team:
Dan Barry Dan Callum

REPORT THIS REVIEW

Review 19 Mar 2021 Recommended by customer in EH7 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

Move from storage at Dunfermline to address in central Edinburgh.

Cost: £520

"The two removals men were friendly and professional throughout. They went out of their way to made the day successful.
Highly recommended."

REPORT THIS REVIEW

Review 15 Mar 2021 Recommended by customer in TQ7 My Age: 70 + I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3-bed detached house with steps to another 3-bed detached.

Cost: £1274

"Very helpful crew. Nothing was too much trouble."

Team:
Paul

REPORT THIS REVIEW

Review 19 Feb 2021 Recommended by customer in TQ9 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Excellent service."

Team:
Jon Bruce Nick

REPORT THIS REVIEW

Review 18 Jan 2021 Recommended by customer in TQ7 business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 2 terraced cottages to detached property.

Parking was difficult but well managed.

"Brilliant service."

Team:
Kyle Dan

REPORT THIS REVIEW

Review 15 Jan 2021 Recommended by customer in LS29 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

Sunny day of removal.

Bit of a walk to van and back for the removers.

Day of moving in-close to the house!-drizzling.

"Dan and Calhom were really good, worked very hard and always helpful and courteous they were a credit to the White company.

Stephen was with us for one day but as we were so busy I did not see much of him but seemed nice and approachable. "

Team:
Dan Cleary Callum Doyle M

REPORT THIS REVIEW

Review 28 Dec 2020 Recommended by customer in PL19 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I have known this business: Under 1 year business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Basic moving of ready backed and dismantled house

Cost: £420

"Very pleased"

REPORT THIS REVIEW

Review 14 Dec 2020 Recommended by customer in PL7 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

High volume and high value items. Some very heavy items.

Cost: £975

"Move was very professionally handled, nothing was too much trouble for the move team.

Fast, efficiently and friendly."

Team:
Kyle Sam Martin

REPORT THIS REVIEW

Review 7 Dec 2020 Recommended by customer in PL8 My Age: 40 - 49 I'm: Male My level of experience of similar services: Beginner I have known this business: 1 - 5 years business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We lived in a large 5 bed house downsizing to a 3 bed the team reload in finding those spaces to pack everything away!

The access to the new house was a little bit challenging (tight streets)

"Very happy - Nick, Richard, Paul and Kierch did a great job very prompt, good humour courteous and accommodating.

We'd like than back when we move out! thanks."

Team:
Nick

REPORT THIS REVIEW

Review 14 Oct 2020 Recommended by customer in PL8 My Age: 50 - 59 My level of experience of similar services: Average I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

4 bed det house with winding staircase for large furniture move to an old cottage with small entrance and doors all done extremely well and professionally

Cost: £909

"Exceptional service throughout."

Team:
Dan Barry Derek Kyle

REPORT THIS REVIEW

Review 13 Aug 2020 No Recommendation by customer in WA16 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	6/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from house to store in Devon than onward move from store.

Cost: £4800

"Still missing bottom of fridge freezer"

REPORT THIS REVIEW

Review 22 Jul 2020 Recommended by customer in LA8 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

No especially challenging circumstances

REPORT THIS REVIEW

Review 22 Jul 2020 Recommended by customer in TQ7 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business White & Co plc https://www.referenceline.com/removers_removals_companies-in-ivybridge-whitecoplc-15359

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	8/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

From container storage to house.

Cost: £322

"Only furniture items have been requested to be moved.

A PPE surcharge was paid but no masks, gloves, sanitizer was used."

Team:
Dave Wills Barry Poppy

REPORT THIS REVIEW

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