Metro Removals Limited

Orion Way, Kettering Business Park
Kettering
Northants
NN15 6NL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Metro Removals Limited 9.6/100
345 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 345 reviews since 2014
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service. On moving day arrived promptly. Team were hard working. Would definitely use them again."   more
 
" Very professional service from Metro and made the move less stressful than it could have been. Very pleased."   more
 
" From start to finish I could not fault any part of the service. During a very stressful time and move, Metro were one of the better moving related aspects our move. Every question answered and every r...."   more
 
" It is daunting when moving and amazing how much stuff you amass, Metro were brilliant, went with the dismantle option of big furniture. They worked so hard and very polite. Would recommend and worth t...."   more
 
 
About Us


Here at Metro Removals, we are a family-run business offering a range of expert removals services and storage solutions throughout Kettering, Market Harborough and Thrapston.
Established in 1982, we have years of expertise in our industry, allowing us to provide high quality services at great prices. We are fully insured as well as being BAR approved and accredited by the Approved Code of Trading Standards.

With our highly trained team of staff, we offer a fully dependable service to all our customers, giving them total peace of mind in their moves. Thanks to our years of expertise, we endeavour to make each and every move we work on stress-free for our customers, allowing them to have a positive moving experience.

For more information on any of our services,please contact our friendly team of experts today.
     
Customer Reviews
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Review 16 Jun 2021
Recommended by customer in NN14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed to large 5 bed house. Lots of books and magazines. Very heavy wardrobes.

"Excellent service. On moving day arrived promptly. Team were hard working.
Would definitely use them again."
 
 
 
 


Review 15 Jun 2021
Recommended by customer in LE16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Market Harborough to Glastonbury. The central team members were outstanding in their service.
 
Cost: £3400
 

"Very professional service from Metro and made the move less stressful than it could have been. Very pleased."
 
 
Team:
Tom. Steve. Luke. Lee
 
 
 


Review 12 Jun 2021
Recommended by customer in NN14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From home to storage, a sale fall through and all the way to the end, Metro were always understanding and helpful.

"From start to finish I could not fault any part of the service. During a very stressful time and move, Metro were one of the better moving related aspects our move. Every question answered and every request dealt with efficiently. I would highly recommend them to anyone who wants to move. The collection and delivery was smooth and the teams worked well and were very helpful. Start to finish was a breeze for our move."
 
 
 
 


Review 11 Jun 2021
Recommended by customer in NN15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom semi to 4 bedroom detached.
 
Cost: £1122
 

"It is daunting when moving and amazing how much stuff you amass, Metro were brilliant, went with the dismantle option of big furniture. They worked so hard and very polite. Would recommend and worth the money if you can afford as takes the stress out of the job, they figure out the best way to get sofas in and out."
 
 
 
 


Review 11 Jun 2021
Recommended by customer in NN16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat move, including packing for elderly lady.
 
Cost: £720
 

"Metro removals were very efficient and helpful when I was arranging a move for my 91 year old mother. The move date had to be rearranged and they did with with no bother. They were very friendly and made the move very easy for us, would definitely recommend them."
 
 
Team:
Lee to
 
 
 


Review 10 Jun 2021
Recommended by customer in NN15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Last minute arrangement arranged over the phone in respect of moving a 3 bedroom home 6 miles down the road
 
Cost: £1200
 

"These guys did exactly what we would of expected from them. Considering that the job was booked at 4pm the day before, they were fully equipped to carry out the task to the full. Even a delay, and awkward ex-tennant, could prevent them from completing the job very satisfactorily."
 
 
Team:
Lee Paris
 
 
 


Review 10 Jun 2021
Recommended by customer in PE8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move between two houses was a short distance but entailed putting our furniture in storage for a month.

"Everything went extremely well and was carried out professionally and with care. Staff were courteous and pleasant. Couldnít ask for more. The whole experience was excellent, punctual and clear . Questions were answered promptly. Staff were pleasant, polite and incredibly hard working. We would highly recommend Metro."
 
 
Team:
All the staff were hardworking, pleasant and well mannered. Fantastic team and a credit to the company.
 
 
 


Review 10 Jun 2021
Recommended by customer in PE7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was move from a bungalow in Corby to a top floor flat in a residential care home in Whittlesey. A lift was available but the flat was at the far end of a corridor.

"The two young men worked hard to deliver our furniture and several heavy boxes. They made sure that we were happy with the positioning of our furniture before departing and the whole operation went quickly and smoothly We were very pleased with the whole moving experience."
 
 
Team:
Alas, we cannot recall their names
 
 
 


Review 10 Jun 2021
Recommended by customer in Le16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Down size from a 4 !bed to a 2 bed.
 
Cost: £900
 

"My recent move went especially smooth thanks to the hard work and efficiency of the 3 man team. The initial meeting was done via WhatsApp which was much more convenient. Neighbours even commented on the speed they worked at.
Would definitely recommend to everyone!"
 
 
 
 


Review 10 Jun 2021
Recommended by customer in NN9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Metro packed and moved us out of our 5 bed house.
 
Cost: £1500
 

"After using Metro for my last 3 moves I did not hesitate to choose them again for my recent move. From the initial quote visit by Lee the whole process was, like the ones before very smooth. The team on site was courteous, polite and carried out their work professionally and efficiently."
 
 
Team:
Lee, Alex, Harrison and if I remember Michael
 
 
 


Review 19 Apr 2021
Recommended by customer in NN14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from balfour drive to sharman way

"excellent service would highly recommend this company"
 
 
Team:
owen , lee ,jake
 
 
 


Review 15 Apr 2021
Recommended by customer in LE16

 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1750
 

"Unfortunately - I wasn't able to be around for the move due to health issues but my younger daughter was and she seemed happy with the service given by the guys on the day. Also I know they were very helpful with things they wouldn't normally do!
As yet not all things have been unpacked as I have downsized then am having an extension done, so hopefully all my belongings will survive til then !

Thanks for a very smooth move at short notice.

My only comment about the code of practice forms sent was that the print was extremely small and there was no way of enlarging it so it was a struggle to check all information."
 
 
Team:
Sorry don't know
 
 
 


Review 16 Mar 2021
Recommended by customer in SW19
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 3 bed in the midlands to south west London.

"Exceptional service. Arrived on time, quick and efficient packing. Friendly and professional team. All items delivered with zero issues. Would highly recommend.Thanks for the help."
 
 
Team:
It was a month ago, and honestly can't remember. Lee(?)
 
 
 


Review 14 Mar 2021
Recommended by customer in NN14
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unprecedented system delays meant that although we left and finalised the contract at our old house before 12:00, we didn''t get the keys to our new property until 17:30.

"Booked on short notice just before Christmas, and then gave us all the patience in the world on our initial horror show of our moving day. Managed to get us all moved in far past usual hours and helped turn our day around in the end."
 
 
 
 


Review 13 Mar 2021
Recommended by customer in LE16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A short move of less than a mile. House and garden shed packed up and moved to new property.
 
Cost: £1596
 

"Incredibly impressed by Lee and the team from Metro. Everyone was dressed in a metro uniform, they were all very polite and helpful. Metroís vans (we needed two - the large one and a medium truck) were clean and looked well maintained.

Everything was packed neatly into boxes and, having nearly finished unpacking, we havenít come across a single broken item.

All of our furniture was dismantled and rebuilt in the new house.

I would definitely use Metro again."
 
 
Team:
Lee Paris
 
 
 


Review 10 Mar 2021
Recommended by customer in NN8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went faultlessly, efficiently, friendly and with no pressure thanks to the removals team of two very cooperative operatives, thanks
 
Cost: £950
 

"Great company, workmen justified the good company name, they were friendly and very cooperative. Packed everything in one move with care and consideration. Knew there jobs well and efficiently."
 
 
Team:
Lee Paris and another
 
 
 


Review 10 Mar 2021
Recommended by customer in NN16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the first phone call to the last item off the van everything was good. helpfull staff and kept our spirits up during a vey stressful time
 
Cost: £1700
 

"very good firm helpful and could not do enough for us.
looked after our goods and even moved all our plants greenhouse shed etc."
 
 
Team:
Dean and team
 
 
 


Review 10 Mar 2021
Recommended by customer in NN14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I have used Metro 4 x so this tells you something. Very experienced removal company. Good staff and very approachable.
Would highly recommend and wouldn't hesitate to use again. But hoping not to move again.
"
 
 
 
 


Review 27 Jan 2021
Recommended by customer in ST21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved 100 miles, which was a 3 day move for packing, loading reloacating & unloading. We had many delicate items including a piano.
 
Cost: £3000
 

"We hadn't moved house for over 20 years so had no up-to-date knowledge of current firms strengths & weaknesses. We started with an internet search, looked at websites & recent customer reviews. We wanted a firm that was professional at all stages and who we felt confident could pack and handle our items carefully.

Metro communicated well by phone and email and answered all our questions promptly. Being in the middle of the Covid pandemic, we appreciated that Lee followed all current guidelines and came into our house to see our possessions rather than doing a video quotation, as some firms do. Lee and the team were professional throughout.

We advised that access to our new property was down a narrow lane and suggested that a couple of small lorries would be better than one large lorry. However, a large lorry was sent. Access at the new address was indeed challenging, but this wasn't our problem, it was for the crew to sort out. The vehicle was too long to manoeuvre in the road and couldn't reverse up our drive.

The lorry completely blocked the road for 3 hours on the afternoon of arrival and for the whole of the next day when doing the rest of the unloading. There was no room for vehicles or pedestrians to pass.

We believe that unloading would have been slightly quicker with an extra crew member. This could have also reduced the time that the lorry blocked the road.

Dean and Alex were brilliant; they were calm and polite throughout and managed the situation well. They both worked really hard, carrying everything up a steep slope, including the heavy piano. They are a credit to the firm.



"
 
 
Team:
Dean & Alex
 
 
 


Review 12 Jan 2021
Recommended by customer in LE9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A large 3 bedroom house with sizeable shed moving form Northampton to Leicester, a 40 mile trip. Running machine that would not fit through a doorway. 3 tables with glass tops. Furniture that would not fit down the staircase without disassembling first. An "L" shaped sofa to fit around shape corner.
 
Cost: £996
 

"When first calling Metro I spoke to Lee, very polite and helpful. I was able to show him on a video call around the house which he was able to identify all items including ones that would possibly be an issue.

Quote received, now just waiting for the move date to be confirmed.

Once date was received Metro was happy to proceed with a deposit, this would ensure that our date was secured.

On the day I was advised that Metro was on its way. Once arrived I was greeted by 2 helpful and friendly staff member who proceeded to make sure everything was OK and survey the best order to proceed. Loading time was about 3 hours. Once completed they headed off.

After waiting outside the new property for confirmation we could pickup the keys for a good while Metro was able to completely unload into required rooms and reassemble all furniture in about 2 hours.

Very friendly and would highly recommend.

"
 
 
Team:
Dean, Plus 1 (apologies cant remember)
 
 
 

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