Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Advance Payment Guarantee
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Yes
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Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
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Customer Review
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The four removers were excellent in their duties on the day we moved. They immediately began loading the lorry with all the household, garden, shed and garage items. They were all enthusiastic, energetic, polite and very helpful throughout the move from one property to another. They worked very hard all day from start to finish. All boxes were stored as indicated on each one. The furniture was dismantled and reassembled without any difficulties. They carried the heavy and/or fragile furniture with due care and diligence. I cannot praise their work highly enough. From my initial interview with the owner of the firm, to his detailed information he took from us beforehand and the paperwork detailing how much it would cost, to the final form I signed to say the removers had carried out the work with a remendous attitude and handling of our goods. Thank you for the whole job from start to finish. Thank you very much.
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Cost: £1482
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Team: Very sorry but unfortunately, I cannot remember their names now.
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