Kilmarnock Removals International

Movements House, 9-15 West Netherton Street
Kilmarnock
Ayrshire
KA1 4BU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating Kilmarnock Removals International 9.9/100
926 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 926 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property
 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed
 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" The entire experience from first contact, assessment of requirements, delivery of boxes, loading up and drop off at the destination was absolutely first class. All of the staff members were a pleas...."   more
 
" An excellent job performed carefully and efficiently. I would recommend the company and, on a personal level Kieran and Liam went beyond expectations. They even returned a few days later to reposition...."   more
 
" From initial contact with the office in early March to the delivery of our belongings to our home in Ayrshire mid May the process was seamless. Angela and Jacqueline in the office were on hand to answ...."   more
 
" Kilmarnock Removals have been great all the way through. Always helpful on the phone and on email, providing a long distance quote via a mobile walk through of my house, and then lots of reassurance ...."   more
 
About Us

Kilmarnock Removals International is one of Scotland's premier removals and storage companies. Ayrshire based, we are an independent company for domestic and commercial customers throughout Scotland, the UK and Worldwide.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 98%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 99%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 96%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 99%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 95%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
 
Advance Payment Guarantee: 100%
Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 17
amazing 14
appreciated 10
arrived 22
boys 40
Brilliant 29
care 19
careful 17
carefully 10
certainly 11
class 45
Colin 20
courteous 52
credit 11
crew 15
damage 10
definitely 25
delighted 30
delivered 10
delivery 11
difficult 10
efficient 87
efficiently 23
excellent 189
fantastic 61
friendly 85
good 90
Great 112
guys 87
happy 36
hard 50
helpful 172
highly 49
Kilmarnock 56
pleasant 38
pleased 27
polite 58
professional 105
Quick 30
really 29
recommend 116
removal 66
Removals 54
Robert 21
service 231
smoothly 19
Stress 26
team 67
Thank 84
thanks 76
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Jul 2025
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move from Lochaber to South Ayrshire involved the use of two large vans, to accommodate a sailing dinghy and lawn tractor in addition to house contents. Parts of the route in Lochaber involved travel over single track roads and access to the house was difficult due to sharp bends in a narrow driveway. The move took place over two days and involved a detour to a sailing club on the second day to offload the sailing dinghy.

"The entire experience from first contact, assessment of requirements, delivery of boxes, loading up and drop off at the destination was absolutely first class.

All of the staff members were a pleasure to deal with and especial thanks must go to the team of drivers and lifters who endured long days and at times trying circumstances with patience, courtesy and humour.

This was the second time I had used Kilmarnock Removals and on both occasions I received faultless service."
 
 
Team:
I am reluctant to call out individuals, for fear that I miss someone out. Suffice to say that all of the team provided excellent service.
 
 
 

Review 14 May 2024
Recommended by customer in KA1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were only moving a short distance away and our daughter and grandchildren were remaining in the house while we moved to a (slightly) smaller house.We were leaving quite a lot of items and only removing some items from some rooms. This situation created difficulties not always experienced when all furniture etc is being cleared.

"An excellent job performed carefully and efficiently. I would recommend the company and, on a personal level Kieran and Liam went beyond expectations. They even returned a few days later to reposition a wardrobe.
They arrived promptly and took tome to go round the property with us to make sure they understood our requirements. They were polite and always checked with us if in doubt.They were equally careful when bringing items into our new home."
 
 
Team:
Kiran and Liam
 
 
 

Review 30 May 2023
Recommended by customer in KA11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Surrey back to Scotland in May. Very large vehicle in tight cul-de-sac but handled effectively. All neighbours thought the vehicle was amazing.

"From initial contact with the office in early March to the delivery of our belongings to our home in Ayrshire mid May the process was seamless. Angela and Jacqueline in the office were on hand to answer any queries and kept us updated on move details. The vehicle turned up on time and in pristine condition, expertly handled in tight conditions. The team were very professional yet friendly and handled our belongings with care, wrapping all fragile item carefully in blankets.
At the other end our belongings were offloaded with the same care and the team helped my husband to put together the larger heavier items - much appreciated by myself.
I would have no hesitation in recommending Kilmarnock Removals and would certainly use them again if required. Many thanks 😊
"
 
 
Team:
Cameron, Blair, Brendan, Angela and Jacqueline
 
 
 

Review 24 Jan 2023
Recommended by customer in EH22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
On selling my house in the autumn of 2021, where I had lived for over 25 years, Kilmarnock Removals transported my furniture and contents from Hertfordshire to Scotland, and then provided storage whilst I looked for a new home and waited for it to be built. Due to changes with my house search, the storage period turned out to be a lot longer than originally thought, but this was not an issue.

"Kilmarnock Removals have been great all the way through. Always helpful on the phone and on email, providing a long distance quote via a mobile walk through of my house, and then lots of reassurance when I was convinced all my stuff woudn't fit in the truck (it did of course.....) Their teams - both for collection from the old house and delivery to the new one - were excellent - professional and courteous and on time. Whilst my belonging were in storage, I was able to visit the facility to collect some items, with just a few days notice. The storage period ended up being just over a year, but everything was perfect when it came off the truck into the new house."
 
 
Team:
Angela, Liz, Jaclyn and the boys
 
 
 

Review 1 Sep 2022
Recommended by customer in KA22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
East Kilbride to Ardrossan. Ist floor flat with difficult external entrance with 90 degree turn between external and internal doors through a covered porch area. Steep stairs.

"Superb service from start to finish. Friendly, fun , fast and flexible. Went above and beyond when completion/ key handover was delayed."
 
 
Team:
Angela and the office team. Neil and the team on the van.
 
 
 

Review 18 May 2022
Recommended by customer in KA5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Straightforward move with goods stored in warehouse facility for 2 nights before delivery to new property

"Stress free removal thanks to Kilmarnock Removals. The team arrived on time and took great care moving all my furniture and clothing into the van. They delivered my furniture to my new house as arranged 2 days later after storing it their warehouse facility - everything was well protected and there was no damage at all."
 
 
 
 

Review 16 May 2022
Recommended by customer in KA4
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were quite uptight about our move, as it all kind of happened together. To explain, we were moving to a new build, which had been put back several times, and a lot of work was happening in the house on the week that we moved. The last thing of course was the furniture, and by that time we were quite stressed.

"We needn’t have worried. Kilmarnock Removal guys turned up and were so organised and helpful, and didn’t go until we were fully satisfied that everything was to our satisfaction. The guys were so helpful and careful, and took all of the stress away. Can’t thank them enough!

The staff were very courteous and clear about the order, price and service being offered. The uplift went without a hitch. The guys were so organised, and it was amazing how they packed and protected everything, it seemed to fit into the pods without any bother, leaving no gaps for goods to move about. The move is described above."
 
 
Team:
Sorry, can’t remember their names, it was nine months ago!!
 
 
 

Review 9 Feb 2021
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Domestic/residential move from an upstairs flat to a house, involving some bulky items of furniture.

"Approached Kilmarnock Removals at short notice looking for a removal within a few days. The quotation process was easy, quick and efficient. The company managed to arrange the removal very quickly and explained the process well, keeping us up to date throughout. Everything on the day went well, in fact was ahead of schedule. The office staff and removal guys were excellent.
This involved some bulky items from an upstairs flat, so the service was excellent and everything was securely tied up."
 
 
 
 

Review 8 Feb 2021
Recommended by customer in KA3
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move, both properties within 3 streets of each other. Both properties on dead end & narrow streets.

"Service was fantastic. Booking process was simple and clear and the office staff were extremely understanding of the flexibility we required (we moved during the Coronavirus pandemic and dates could not be fixed until very close to the move). They also offered lots of helpful advice and easy to use forms to help organise the move. On the day the movers sent were amazing. Punctual, polite and super efficient they made the move so much easier. They were happy to help and offer advice and were unbelievably hard working. I cannot recommend them highly enough!"
 
 
Team:
Liz Thompson (office) & John & Robert (movers)
 
 
 

Review 5 Feb 2021
Recommended by customer in KA17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved only a short distance within one mile but the guys took the same care as if we had moved 50 miles. Great job well done.

"Kilmarnock Removals were very helpful and arranged to call at our property to quote for the removal. This was done promptly and efficiently. They made the costs very clear and there were no surprises.
On the day of the move the boys could not have been more helpful and they knew exactly what they were doing. They were extremely efficient and careful and made sure our furniture was well protected with blankets despite the fact we were only moving less than a mile. They worked extremely hard and had the van loaded, and I mean loaded to the roof and right to the rear doors,in less than 4 hours and then did it all again at the other end with no complaint.
Great job and I would definitely recommend them and will certainly use them again if and when we ever move house again."
 
 
 
 

Review 5 Feb 2021
Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving home after 24 years, lots of furniture and possessions to shift.

"Emotional experience greatly supported by a professional team who made a difficult job look easy.

Arrived early, worked hard all day, patiently waited outside our new home, they were friendly and helpful.

Exchange of keys was delayed and they brought in additional crew so we could get the van emptied quickly."
 
 
Team:
Sorry I can't remember their names, they were very proud of their new lorry which was brand new.
 
 
 

Review 5 Feb 2021
Recommended by customer in KA18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great all-round service.

Excellent service, fantastic team from office to truck and vans. Able to adapt at little notice and very competitive."
 
 
 
 

Review 20 Nov 2019
Not Recommended by customer in KA10
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal within town (2kilometers) from 3 - bed bungalow to large 2 bed ground floor flat in retirement complex on 5 December 2018
 

"The 3rd bedroom had a computer desk, fixed liner cupboard, fixed bookshelf, chest of drawers with personal items, stationery items, medications and confectionery, and a fitted wardrobe with filing folders, boxes of paper, photos and computer items.
All the contents of all these were bundled together into 11 heavy boxes labelled only study, with no attempt to give any description on the store like with line. I was present all day but I was not consulted about the handling of anything in any room.
Saving a few minutes of the men's time has cost me weeks of digging down among crumpled papers trying to filter out similar items to store together. I'll warn everyone that they'll be wading lines deep in balls of paper searching for what they cant to store, and where to lay things they lift out which they're not yet ready to store away. "
 
 
 
 
 
 

Review 14 Oct 2019
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House removal for 5 bedroom house.

"Early start at 7am and everything from bedroom furniture to two 3 piece suites, 5 bikes and gardening furniture were all moved carefully, with no damage. The removal men worked hard all day, and were very polite and experienced in handling and moving all types of furniture. Settled in new house by 6 pm."
 
 
Team:
Alan and son and Sheldon
 
 
 

Review 9 Oct 2019
Recommended by customer in KA1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move of large items including a garden shed.

"Kilmarnock Removals responded to my online enquiry very quickly and promptly sent out someone to price the job. Again the quote was with me very quickly and accepted straight away as the cost was not much more that I paid 8 years earlier for a previous move.
A date was agreed and the men arrived early and completed the job very quickly and efficiently, taking care of my furniture and property."
 
 
 
 

Review 9 Oct 2019
Recommended by customer in KA17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Second time I have used this company and the same excellent job.

"Friendly and Professional guys,nothing too much trouble for them. Thought we had lost a teddy bear but found him hiding under the stairs! Excellent covers all aspects of the move, from initial enquiry to completion of the move."
 
 
 
 

Review 8 Sep 2019
Recommended by customer in Miln
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a 2 bed semi detached to a bungalow

"Very impressed by everyone at Kilmarnock removals and will be recommending them"
 
 
Team:
Fraser and Stuart
 
 
 

Review 6 Sep 2019
Recommended by customer in Ka12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
very good fast and safe

"An all round good service on the day the guys came on time very helpful and quick good to chat with the best stress free move ever 5 stars"
 
 
Team:
Gillian Steven Alex Robert
 
 
 

Review 5 Jul 2019
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving house

"Prompt and courteous cheerful all the way through"
 
 
Team:
John
 
 
 

Review 21 Jun 2019
Recommended by customer in KA1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move from Edinburgh to Kilmarnock.

"Excellent. On time. Very quick. Very helpful. And the guys were a good laugh."
 
 
Team:
Can't remember
 
 
 
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