Kilmarnock Removals International

Movements House, 9-15 West Netherton Street
Kilmarnock
Ayrshire
KA1 4BU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.9/10
913 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 913 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Early start at 7am and everything from bedroom furniture to two 3 piece suites, 5 bikes and gardening furniture were all moved carefully, with no damage. The removal men worked hard all day, and were ...."   more
 
" Kilmarnock Removals responded to my online enquiry very quickly and promptly sent out someone to price the job. Again the quote was with me very quickly and accepted straight away as the cost was not...."   more
 
" Friendly and Professional guys,nothing too much trouble for them. Thought we had lost a teddy bear but found him hiding under the stairs! Excellent covers all aspects of the move, from initial enquiry...."   more
 
" Very impressed by everyone at Kilmarnock removals and will be recommending them"   more
 
About Us


Kilmarnock Removals International is one of Scotland's premier removals and storage companies. Ayrshire based, we are an independent company for domestic and commercial customers throughout Scotland, the UK and Worldwide.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 98%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 99%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 96%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 97%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 99%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 95%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 16
Amazing 12
arrived 19
boys 39
brilliant 29
care 17
careful 14
class 44
Colin 20
courteous 50
credit 11
Crew 14
definitely 24
delighted 30
easier 10
easy 12
efficient 84
efficiently 21
Excellent 185
experience 16
extremely 16
family 11
Fantastic 59
fast 11
fault 11
Friendly 82
good 90
great 108
guys 85
happy 35
hard 47
helpful 167
highly 48
Kilmarnock 49
pleasant 38
pleased 27
polite 56
Professional 102
quick 29
Really 29
recommend 113
removal 62
Removals 48
Robert 21
service 225
smoothly 19
stress 24
team 62
Thank 83
thanks 73
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Oct 2019
Recommended by customer in KA6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House removal for 5 bedroom house.
 
Cost: £900
 

"Early start at 7am and everything from bedroom furniture to two 3 piece suites, 5 bikes and gardening furniture were all moved carefully, with no damage. The removal men worked hard all day, and were very polite and experienced in handling and moving all types of furniture. Settled in new house by 6 pm."
 
 
Team:
Alan and son and Sheldon
 
 
 


Review 9 Oct 2019
Recommended by customer in KA1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of large items including a garden shed.
 
Cost: £468
 

"Kilmarnock Removals responded to my online enquiry very quickly and promptly sent out someone to price the job. Again the quote was with me very quickly and accepted straight away as the cost was not much more that I paid 8 years earlier for a previous move.
A date was agreed and the men arrived early and completed the job very quickly and efficiently, taking care of my furniture and property."
 
 
Team:
I cannot remember. They did introduce themselves and they were very nice.
 
 
 


Review 9 Oct 2019
Recommended by customer in KA17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Second time I have used this company and the same excellent job.

"Friendly and Professional guys,nothing too much trouble for them. Thought we had lost a teddy bear but found him hiding under the stairs! Excellent covers all aspects of the move, from initial enquiry to completion of the move."
 
 
 
 


Review 8 Sep 2019
Recommended by customer in Miln
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 2 bed semi detached to a bungalow

"Very impressed by everyone at Kilmarnock removals and will be recommending them"
 
 
Team:
Fraser and Stuart
 
 
 


Review 6 Sep 2019
Recommended by customer in Ka12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
very good fast and safe

"An all round good service on the day the guys came on time very helpful and quick good to chat with the best stress free move ever 5 stars"
 
 
Team:
Gillian Steven Alex Robert
 
 
 


Review 5 Jul 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house
 
Cost: £600
 

"Prompt and courteous cheerful all the way through"
 
 
Team:
John
 
 
 


Review 21 Jun 2019
Recommended by customer in KA1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Edinburgh to Kilmarnock.
 
Cost: £480
 

"Excellent. On time. Very quick. Very helpful. And the guys were a good laugh."
 
 
Team:
Can't remember
 
 
 


Review 20 Jun 2019
Recommended by customer in KA33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Glasgow to Ayrshire
 
Cost: £750
 

"Excellent service. Removal guys couldn’t have been more obliging or polite."
 
 
Team:
Steven
 
 
 


Review 22 May 2019
Recommended by customer in TD15
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from A to B
 
Cost: £1300
 
 
 
 


Review 11 Mar 2019
Recommended by customer in ML10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a small town to another small town.
4 bed to 5 bed. Very efficient and quick would use again.
 
Cost: £1008

"Through my fiances company we have used the best moving company in the world. This was our first time using a local company.The standards were up there with the best!"
 
 
 
 
 
 


Review 31 Jan 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very competent team. Worked very well together and offered to dismantle a large 3 section wardrobe which would not go down stairs. Move over two days which eased the pressure and rush.
 

"A great bunch of lads who appeared to enjoy their job. Would definitely use your company again and would highly recommend to family and friends
5 star service. "
 
 
 
 
Team:
Robert
 
 
 


Review 25 Jan 2019
Recommended by customer in G73
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth, Well organized very willing to help with everything. Removed front door to remove. Very large sofa and delivery to daughters home and pickup chair before installing our furniture in new home.
 

"Excellent service great staff. Nothing too much trouble."
 
 
 
 
 
 


Review 24 Jan 2019
Recommended by customer in EH49
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1080

"Very professional service with 100%
Professional staff that worked like beasts all day. The weight and speed they moved was incredible certainly not work shy."
 
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in EH49
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1080
 

"Amazing service from a group of professionals. Nothing was too much effort. They worked tirelessly until every last thing was done. Not a break or a scratch on anything. They were polite, well mannered and considerate during a very stressful time. Cannot praise this company enough. Very efficient and professional lady in the office too. These guys really know what they are doing. 110% value for money. I would never use anyone else."
 
 
 
 


Review 18 Jan 2019
Recommended by customer in KA1
 My Age: 40 - 49 
 I'm: Male 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upstairs flat challenging entry. But done with care and confidence
 

"Two very competent men who did the job with skill and care. With a very pleasant manner we were very pleased with result."
 
 
 
 
 
 


Review 2 Jan 2019
Not Recommended by customer in KA4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 2/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removers arrived with 2 small lorries. Once full they were ready to leave and I still had garage full and furniture left in house reluctantly they returned for 6 additional items. I was left with full trailer to shift myself.
 
Cost: £1008

"Move was made very stressful by attitude on day of removal. Furniture was delivered a few days later to my new home and team couldn't have been move helpful. It was like night and day.
On my removal day experience dreadful, on delivery day experience - Good. "
 
 
 
 
 
 


Review 29 Nov 2018
Recommended by customer in EH49
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prompt and efficient service. Cored well with narrow access road and remote garage.
 
Cost: £660

"Removers were helpful and took pains to ensure our effects were dealt with as we wished. "
 
 
 
 
Team:
Colin Alec
 
 
 


Review 9 Oct 2018
Recommended by customer in PA42
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Delivery of furniture to the Machrie hotel, Islay Scotland.
 

"Collin was great!!!
He was patient and the most helpful person who has come to the project with ff&e deliveries
Great Job! thanks!! "
 
 
 
 
Team:
Colin
 
 
 


Review 28 Sep 2018
Recommended by customer in KA3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 2 bed apartment to a 3 bed semi house.
 
Cost: £540

"At such a stressful time John and his team mates put me at ease. Nothing was too much trouble for them. They were pleasant and helpful at all times. "
 
 
 
 
Team:
John John
 
 
 


Review 17 Sep 2018
Recommended by customer in G76
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed up day before day of move some bits to garage most to storage for 1 month.
 
Cost: £1468

"Moved from storage to flat. "
 
 
 
 
Team:
Robert Alex
 
 
 

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