Thomson Removals & Storage Ltd

Unit 5 Palmermount Ind Park, Byepass Road Dundonald
Kilmarnock
Ayrshire
KA2 9BL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
619 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 619 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fabulous movers. Put my Dad at rest, chatted away with him and took great care with everything. Couldnít fault the service. Friendly, courteous and polite men. Highly recommended."   more
 
" From the first call to get a price for the move to the final item being brought into our new home, Thomson's were professional and clear about what would happen at each stage. The guys who came to mo...."   more
 
" I was very impressed at how hard and how efficient the team worked considering the extremely bad weather we were experiencing over the two days of the removal. It poured with rain and we had few hours...."   more
 
" The move went very smoothly. The removal company arrived on time and the two men introduced themselves. They were friendly and helpful. They even went and got some blankets when I realised Iíd left a ...."   more
 
About Us


For expert commercial and domestic removals and storage, trust the team at Thomson Removals & Self Store. We've been taking care of people's possessions since 1995 and as a family run business you can expect nothing less than a top class service. Call today - 01563 851947
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 18
belongings 14
boxes 19
C 42
care 29
cheerful 14
class 20
contact 13
courteous 37
crew 31
definitely 32
delighted 18
easy 13
efficient 63
efficiently 16
excellent 96
experience 20
extremely 32
family 18
Fantastic 18
finish 21
free 29
Friendly 86
friends 21
furniture 38
Gary 13
good 61
great 50
guys 35
happy 37
hard 27
helped 14
helpful 156
Highly 41
impressed 15
pleasant 38
pleased 25
polite 68
professional 80
recommend 112
removal 100
Removals 40
service 147
smoothly 26
storage 35
stress 33
team 54
Thank 36
Thomson 57
Thomsons 48
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jun 2019
Recommended by customer in KA3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Peebles to storage then storage to flat.

"Fabulous movers. Put my Dad at rest, chatted away with him and took great care with everything.
Couldnít fault the service.
Friendly, courteous and polite men. Highly recommended."
 
 
Team:
☹️ canít remember
 
 
 


Review 20 Jun 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 storey semi to a bungalow
 
Cost: £500
 

"From the first call to get a price for the move to the final item being brought into our new home, Thomson's were professional and clear about what would happen at each stage. The guys who came to move all of our belongings were courteous and worked rapidly as a team, ensuring that our furniture etc were packed carefully. Unloading was equally professional and completed in good order. I cannot recommend them highly enough and should we ever be foolish enough to contemplate another house move, Thomson's will be a the top of the list of people to contact."
 
 
 
 


Review 19 Jun 2019
Recommended by customer in G83
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service and removal.
 
Cost: £2400
 

"I was very impressed at how hard and how efficient the team worked considering the extremely bad weather we were experiencing over the two days of the removal. It poured with rain and we had few hours of light - being the end of November! The team were cheerful and polite. What more could you ask for! A big thanks to you all!"
 
 
Team:
Canít remember but I think one name was Steve!!!! Sorry!
 
 
 


Review 19 Jun 2019
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £450
 

"The move went very smoothly. The removal company arrived on time and the two men introduced themselves. They were friendly and helpful. They even went and got some blankets when I realised Iíd left a load of glasses in one of my cupboards. They had no boxes in the van but carefully wrapped them up and they made it in one piece to my new house. My belongings were moved quickly and carefully into my new house.

Would recommend Thomson Removals. They were helpful and friendly. My moving date was late in being confirmed but they accommodated this with no problems. The removal staff were efficient, friendly and helpful. Everything went really smoothly and I was very pleased with the service."
 
 
 
 


Review 19 Jun 2019
Recommended by customer in KA3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture and belongings were moved out and placed into storage for a couple of months before being moved into my new property.

"Fantastic service. All staff were knowledgeable, helpful and very efficient. Highly recommended! Moving can be a stressful experience but Thomsonís reduced the stress greatly."
 
 
 
 


Review 18 Jun 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were delighted with the service received from your employees. They arrived on time and never halted until all our belongings were loaded in the van. Arriving at our new address they unloaded as efficiently as they packed. The best bit was the collection of the packing cases and paper two days later. A job well done.
 
Cost: £560
 

"The whole experience was very scarey for us as it was 40yrs since we moved. We felt very confident with your firm and employees. When we look back on the whole experience the moving day was the easiest part of the entire experience. We are settling down and ironing out a few remaining odds and ends not related to the move."
 
 
Team:
Sorry cannot remember the boys names.
 
 
 


Review 18 Jun 2019
Recommended by customer in PA59
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was well handled by Thomsonís. Good communication throughout. Pleasant friendly staff.
 
Cost: £850
 

"A well organised move. This was due to the organisation of and timekeeping of Thomsonís? The packing service was great and the team placed all the furniture in the appropriate spaces. Moving day was painless and stress free."
 
 
Team:
Canít remember it was three months ago
 
 
 


Review 18 Jun 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our family has used Thomson Removals on nine separate occasions now ,often into storage and then delivered to a new address. On each occasion the office staff and the removal men have been extremely helpful and professional.
 
Cost: £750
 

"On one move when it seemed that the exchange of contracts may be delayed the office staff were extremely helpful giving me advice and keeping the panic at bay! The support I have always had from Liz and Stephanie has been outstanding. On the same move when the person seeing the move out of the flat was suddenly taken ill the removal men were amazing, even making sure there was access on a busy street for the ambulance! They then continued as if there had been no interruption to their work.
I simply could not consider using any other company.

Quite simply excellent from start to finish on nine occasions!
On each occasion the removal men introduced themselves on arrival and nothing was ever any trouble. They were untroubled by any request made to them.
Highly recommended!"
 
 
Team:
Must be almost most of the employees by now!
 
 
 


Review 29 Jan 2019
Recommended by customer in G61
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bedroom House and garage contents, self packed

"Thomson Removals last moved us in June 2018 into our newly purchased house. This move was all of a mile or so away but as usual their staff were excellent throughout the move. They happily placed all goods where I wished them and worked safely and efficiently. They arrived as usual early and started work on time. All their staff are uniformed, courteous and polite. In the past few years we have moved four times with Thomson. Firstly from Wimbledon to Troon and can recommend them for long distance removals, they are very competitively priced. The second move from Troon to Milngavie was again quick and pain free. The third move from Milngavie to Bearsden was done in snowy winter conditions and the Thomson staff expertly and safely loaded and transported our belongings to their storage facility as we had no home to go to for several weeks!! Thomson loaded our goods into storage crates which were very reasonably priced for the several weeks they were required and our goods were insured and protected, services offered by their company. The office are easy to deal with and straightforward. When we had a new house our belongings arrived safe and sound. Having moved so many times with them the service was consistent and as our needs varied their extra services were very helpful and affordable."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 15 Jan 2019
Recommended by customer in KA27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a lifetime!

"Moving 20 + years of stuff from rural Gloucestershire to the Isle of Arran. Thompsons just sorted it all out. The office staff are all very friendly and efficient, any concerns that we had were sorted quickly and without any fuss. The two men that they sent just can't be praised enough. Hard working, friendly and good with the dog! They took everything in their stride, including a problem with the ferries which meant that they had to sail to and from Claonaig rather than the much easier, for them, Ardrossan.

Would have no concerns in using Thompson Removals again."
 
 
Team:
James, Ian (hope that's right!), Liz and Stephanie
 
 
 


Review 17 Aug 2018
Recommended by customer in Nort
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had to move in two stages, having left it so late and with it being at the end of the month when everyone is moving,so the stuff was taken into storage for a couple of days before being taken to the new address. There were only two men for the first part of the move and they were fantastic, worked like Trojans and they must have been exhausted, there was such a lot of stuff. The next time, there were three of them which made it a bit easier for them. They never complained or said anything about the amount of carrying they had to do and were very pleasant and polite. I only wish I had made enquiries about using them for the next move, but thought they were too far away.
 
Cost: £1400
 

"I found the company online and phoned them. Someone came out to see what had to be moved and initially I said that I would be clearing the garden of all the containers. The quote arrived shortly after that and I was told that everything would have to go into storage for a couple of days, because they could not spare a whole day as it was the last week in the month and very busy.
A couple of days before the move, I had to phone and explain that I had not been able to clear everything out of the garden, so the quote was amended. Everything had been explained to me and I was not worried about anything.
The day of the move, the men were there on time, they introduced themselves and got on with the job. It took them ages, but they just worked away.
I stayed with family and went to the new address to meet the wagon for the second part of the move. Again, they were on time again, having travelled to the east coast, and with having an extra man, soon had everything unloaded.
A couple of days after that, a card arrived, wishing me luck in my new home.
I really can't praise the men enough for all their hard work. The company took as much of the worry as possible off my shoulders. All this took place eleven months ago, and I can't remember the names of the men."
 
 
 
 


Review 16 Aug 2018
Recommended by customer in KA22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team arrived on the day of the move on time and ready for work.They got set up and moved quickly into moving my goods.We had no problems and the guys emptied my 3 bedroom flat in 2 hours.My goods where transported to their storage yard and placed safely into the container without any breakages .A job well done.

"The whole experience of emptying my 3 bedroom property was one that I dreaded but Thomson Removals made the move a lot more bearable as the whole team ,office and removers completed it in a most professional manner. I would recommend the company to anyone who needs a good professional removal and Storage Company."
 
 

TRUCK
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 9 Aug 2018
Recommended by customer in KA10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Thomson Removals when shifting home within Ayrshire.

"They are reliable, professional in their conduct and their service is affordable. They shifted all the items timely & all items in the condition they were in before shifting.
We had also used Thomson storage facilities to temporarily store some of our goods.
We would recommend Thomson Removals to anyone or any group of people wishing to move household goods from one place to another.
They are also excellent with storage facilities."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 4 Aug 2018
Recommended by customer in CA6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Ayr to Carlisle on a ridiculously hot June day. We had a normal amount of furniture for a 2 bed flat plus a ridiculously large number of boxes of personal items.
 
Cost: £695
 

"As I said previously it was a ridiculously hot day, The guys(I canít remember their names) introduced themselves on arrival then took a look around the flat. They took a couple of minutes to plan the loading and then got on with it. I was amazed how quickly they worked yet also were very careful with everything.
No sooner had they finished loading and they were on their way to our new home.
Once again on arriving at our new home they had a quick look around to size up the bungalow and then began to unload.
They just kept working even though you could see they were feeling the heat. Every item that brought they asked exactly where we wanted it and carefully placed it in exactly the right place.
I was expecting them to take a break at some time but the even took drinks on the move.
Once they had unloaded and before leaving they asked if they could help with anything else.
To sum up the whole experience of moving home was made so much easier by those 2 guys and I canít thank them enough."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Sory guys Iím terrible with names.
 
 
 


Review 3 Aug 2018
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Well our move was a very substantial one and in 2 stages with moving from island to mainland. T

"iming was impeccable and expert handling of our precious furniture.A little worried about moving of piano into house only because it is so heavy it was requiring a second very strong man at the time. All was well in the end and it would have been easier if the wheel equipment had not been forgotten . Admirable how they coped without it. Just as well it didnt have to be moved far. Very good customer care and nice to have the same team of guys at the second stage of removal after a month of storage.

I have already described my experience. I think this was the 3rd time we used the company so that says it all for us. I wont be using them again only because this is our last move hopefully! I would definitely recommend them. We did price comparisons and found they were pretty reasonable in relation to other company in west coast."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Think they were Scott and Shaun - great guys.
 
 
 


Review 3 Aug 2018
Recommended by customer in KA3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thomson Removals were fantastic from the minute of our original enquiry right through to completion of our move.

" They were extremely professional and courteous throughout the whole move. The removal boys were superb and treated our furniture with the utmost care. I cannot recommend Thompsons enough they were brilliant. Without doubt one of the best companies I have dealt with in recent years"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
The Two boys who moved us over 500 miles
 
 
 


Review 15 Jul 2018
Recommended by customer in KA30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We relocated from Essex to Ayrshire, which involved moving our belongings into storage for a few months

"We moved from Essex to Ayrshire and having sold our property, we wanted to put our possessions into storage until we found a house in Scotland. We got a variety of quotes from local companies and were very pleasantly surprised to find that Thomson's were able to better these.

The removal guys arrived as planned and were extremely polite and professional.
Our belongings were put into storage for several months and once we had purchased our new property, they were delivered promptly as arranged.

It was really nice that one of the removal guys also delivered our stuff to our new house, so we already knew him and knew that he would treat our belongings with care - it was great to see a friendly face!

Everyone at Thomson's worked hard to ensure that our move was as stress free as possible, we were invoiced regularly, as arranged, for the storage and our belongings were delivered safely.

I felt the charges were very reasonable, particularly when compared to some of the other quotes we'd obtained."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Stephanie, Liz and the whole team of removal men were excellent
 
 
 


Review 1 Jul 2018
Recommended by customer in G74
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st flood flat Troon, to top floor East Kilbride. From speaking to the office staff to the day of the move all correspondence was quick and easy, nothing was a problem. On the day of the move the two removal men were excellent. Took care and pride in their role and with my furniture.
 
Cost: £550
 

"Seamless service from initial quote telephone call to the day of the move. Admin staff were very helpful and no question was left unanswered, they ensured all paperwork was completed.
Removal men, very professional but equally friendly. Discussed any furniture they thought might be difficult and explain the option they would try. If furniture had to be dismantled the same process was given.
Would definitely use this team again and highly recommend them"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Cannot recall as it was a couple of months ago now.
 
 
 


Review 29 Jun 2018
Recommended by customer in Ka92
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was within same town and was well done and we found the process easy to deal with thanks to courteous stall.

"Every aspect was of the move was dealt with well from calling to book till welcome card"
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 28 Jun 2018
Recommended by customer in DH8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We requested a full pack and move from the Isle of Skye to storage, and then a few months later a move from storage to County Durham.
 
Cost: £3000
 

"Fabulous company and nothing is ever too much trouble. Have used Thomsons 4 times now for various moves all around Scotland and the north of England and can't praise them highly enough. From the office team to the guys who do the move, everyone works tirelessly and with enthusiasm........highly recommend and wouldn't hesitate to use them again in the future (put hopefully not for a wee while!)."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Liz, Stephanie and 'the boys' !!
 
 
 

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