Thomson Removals & Storage Ltd

Unit 5 Palmermount Ind Park, Byepass Road Dundonald
Kilmarnock
Ayrshire
KA2 9BL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating Thomson Removals & Storage Ltd 9.7/100
629 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 629 reviews since 2009
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thomson Removals were excellent. Everyone from the office staff to the removal team were very helpful, polite and efficient. Liz gave us good advice on the day of the move when things were very stress...."   more
 
" Great friendly service and price. The removal team were very efficient and helpful. The actual removal day went exceedingly smoothly. Very pleased with experience. Liz and her team are highly reco...."   more
 
" Friendly staff both at the office and the removers themselves.The price was very competitive and I was able to speak to staff on the telephone to discuss what I wanted. I was also pleased that a memb...."   more
 
" Went relatively smoothly team arrived on time at leaving address and arrived at destination on time, delivered item where we requested."   more
 
 
About Us


For expert commercial and domestic removals and storage, trust the team at Thomson Removals & Self Store. We've been taking care of people's possessions since 1995 and as a family run business you can expect nothing less than a top class service. Call today - 01563 851947
     
Customer Reviews
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Review 25 Sep 2020
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth move by a great removal company.

"Thomson Removals were excellent. Everyone from the office staff to the removal team were very helpful, polite and efficient. Liz gave us good advice on the day of the move when things were very stressful and uncertain. Thankfully it all worked out and we are happy in our new home! Nothing is too much trouble for this company. Highly recommend!"
 
 
Team:
Liz, Jacklyn, Nikki, James, Steve, Tommy, Mark
 
 
 


Review 5 Aug 2020
Recommended by customer in EH41
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time and carried out the move efficiently and smoothly. They managed to handle my Jukebox safely which is a very heavy item.

"Great friendly service and price. The removal team were very efficient and helpful. The actual removal day went exceedingly smoothly. Very pleased with experience. Liz and her team are highly recommended."
 
 
Team:
Liz, Mark, Colin and Kyle
 
 
 


Review 5 Jun 2020
Recommended by customer in SN12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Friendly, helpful staff who packed everything I did not have time to do on the day.

"Friendly staff both at the office and the removers themselves.The price was very competitive and I was able to speak to staff on the telephone to discuss what I wanted. I was also pleased that a member of staff came prior to the move to assess the job rather than me having to list everything via the internet as one company wanted.

The removers were happy to pack items I just did not have time to pack prior to the move at a reasonable additional cost.

A member of my family was at the new address to oversee the unpacking as I had to split my journey overnight due to the distance. I arrived just a few minutes after they had left and she was delighted with their efficiency and helpfulness."
 
 
 
 


Review 5 Jun 2020
Recommended by customer in KA23

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved house contents from Kilmarnock to Seamill
 
Cost: £600
 

"Went relatively smoothly team arrived on time at leaving address and arrived at destination on time, delivered item where we requested."
 
 
 
 


Review 18 Dec 2019
Recommended by customer in KA74
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local Move within local area

"VERY SWIFT FROM EARLY MORNING TILL LATE AFTERNOON. NOT ONE BIT OF DAMAGE WAS DONE AND THE STAFF WERE POLITE AND COURTIUS FROM THE ONSET. I HIGHLY RECOMMENT THOMSONS FOR A FAST AND EFFICIENT, NO FUSS GOOD VALUE SERVICE.
"
 
 
 
 


Review 30 Oct 2019
Recommended by customer in KA18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was the removal of all items from a 3 bedroom end terrace house with selected items being dropped off at 2 other addressed before the remainder being delivered to the final new address. The lorry had to be loaded in 3 stages to accommodate the 3 different addressed for the drop off.
 
Cost: £480
 

"I used Thomsons 5 years ago and I am pleased to say that the professional standards set then are still being used by the company. From the first phone call to discuss the details and obtain the quote right to the final move into the new house the service was courteous, caring and very professional. Despite my move being one pick up but three drop offs nothing was a problem. I would have no hesitation in recommending Thomsons to friends and family and they will be my first port of call in I require their services in the future. Congratulations to all the team."
 
 
Team:
Nikky
 
 
 


Review 10 Oct 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assisted with 2 moves from Essex to Scotland, did the unloads at Scotland end. Property had many steps.

"Very helpful on the phone assisting in securing the drop in Scotland. The crew assisted the company who brought the goods up. They worked well together, worked efficiently and were polite and friendly.

We would use this company again."
 
 
 
 


Review 9 Oct 2019
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and possessions from flat into storage for nine months, followed by transportation from storage into new property. Cost in three parts: 1) Removal to storage (£300) 2) storage cost - 9 X £52 per month (£468) 3) storage to property (£442)
 
Cost: £1210
 

"All staff members handling calls were pleasant and helpful. The team on exiting removal were prompt, helpful and friendly.

During the period of storage, I experienced problems with the setting up of the direct debit and on one occassion, was contacted over a 'missed' payment, which had actually been paid.

At the time of arranging transfer of possessions from storage, I had to prompt the company for written confirmation of the booking.

As before, the team on the day of the removal of possessions from storage were excellent, helpful and friendly.

Overall, I was impressed with the movers and value for money but was disappointed that the clerical side of the business was not as good."
 
 
 
 


Review 8 Oct 2019
Recommended by customer in KA2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a first floor flat in Glasgow. To a house in Dundonald in Ayrshire. Due to the existence of a cycle lane outside the flat the removal van had to be parked across a busy road in the centre of Glasgow.

"Quote was competitive. Telephone contact with the company was helpful. Guys on the day were excellent. Despite having to take our furniture across a busy road, they remained good natured and willing to do whatever was necessary. On arrival at our new house, they checked where we wanted everything to go and didn't leave until they had checked we were completely happy. Great service."
 
 
Team:
Scott and Kyle
 
 
 


Review 23 Aug 2019
Recommended by customer in KA8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Always use Thomsonís Lon distance Ayr to Kent

"Extremely efficient. Reliable and best price ever wouldnít use anyone else
Office staff friendly and efficient
Simply the Beat !"
 
 
Team:
Stephanie
 
 
 


Review 20 Jun 2019
Recommended by customer in KA3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Peebles to storage then storage to flat.

"Fabulous movers. Put my Dad at rest, chatted away with him and took great care with everything.
Couldnít fault the service.
Friendly, courteous and polite men. Highly recommended."
 
 
Team:
☹️ canít remember
 
 
 


Review 20 Jun 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 storey semi to a bungalow
 
Cost: £500
 

"From the first call to get a price for the move to the final item being brought into our new home, Thomson's were professional and clear about what would happen at each stage. The guys who came to move all of our belongings were courteous and worked rapidly as a team, ensuring that our furniture etc were packed carefully. Unloading was equally professional and completed in good order. I cannot recommend them highly enough and should we ever be foolish enough to contemplate another house move, Thomson's will be a the top of the list of people to contact."
 
 
 
 


Review 19 Jun 2019
Recommended by customer in G83
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service and removal.
 
Cost: £2400
 

"I was very impressed at how hard and how efficient the team worked considering the extremely bad weather we were experiencing over the two days of the removal. It poured with rain and we had few hours of light - being the end of November! The team were cheerful and polite. What more could you ask for! A big thanks to you all!"
 
 
Team:
Steve
 
 
 


Review 19 Jun 2019
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £450
 

"The move went very smoothly. The removal company arrived on time and the two men introduced themselves. They were friendly and helpful. They even went and got some blankets when I realised Iíd left a load of glasses in one of my cupboards. They had no boxes in the van but carefully wrapped them up and they made it in one piece to my new house. My belongings were moved quickly and carefully into my new house.

Would recommend Thomson Removals. They were helpful and friendly. My moving date was late in being confirmed but they accommodated this with no problems. The removal staff were efficient, friendly and helpful. Everything went really smoothly and I was very pleased with the service."
 
 
 
 


Review 19 Jun 2019
Recommended by customer in KA3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture and belongings were moved out and placed into storage for a couple of months before being moved into my new property.

"Fantastic service. All staff were knowledgeable, helpful and very efficient. Highly recommended! Moving can be a stressful experience but Thomsonís reduced the stress greatly."
 
 
 
 


Review 18 Jun 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were delighted with the service received from your employees. They arrived on time and never halted until all our belongings were loaded in the van. Arriving at our new address they unloaded as efficiently as they packed. The best bit was the collection of the packing cases and paper two days later. A job well done.
 
Cost: £560
 

"The whole experience was very scarey for us as it was 40yrs since we moved. We felt very confident with your firm and employees. When we look back on the whole experience the moving day was the easiest part of the entire experience. We are settling down and ironing out a few remaining odds and ends not related to the move."
 
 
 
 


Review 18 Jun 2019
Recommended by customer in PA59
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was well handled by Thomsonís. Good communication throughout. Pleasant friendly staff.
 
Cost: £850
 

"A well organised move. This was due to the organisation of and timekeeping of Thomsonís? The packing service was great and the team placed all the furniture in the appropriate spaces. Moving day was painless and stress free."
 
 
 
 


Review 18 Jun 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our family has used Thomson Removals on nine separate occasions now ,often into storage and then delivered to a new address. On each occasion the office staff and the removal men have been extremely helpful and professional.
 
Cost: £750
 

"On one move when it seemed that the exchange of contracts may be delayed the office staff were extremely helpful giving me advice and keeping the panic at bay! The support I have always had from Liz and Stephanie has been outstanding. On the same move when the person seeing the move out of the flat was suddenly taken ill the removal men were amazing, even making sure there was access on a busy street for the ambulance! They then continued as if there had been no interruption to their work.
I simply could not consider using any other company.

Quite simply excellent from start to finish on nine occasions!
On each occasion the removal men introduced themselves on arrival and nothing was ever any trouble. They were untroubled by any request made to them.
Highly recommended!"
 
 
 
 


Review 29 Jan 2019
Recommended by customer in G61
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bedroom House and garage contents, self packed

"Thomson Removals last moved us in June 2018 into our newly purchased house. This move was all of a mile or so away but as usual their staff were excellent throughout the move. They happily placed all goods where I wished them and worked safely and efficiently. They arrived as usual early and started work on time. All their staff are uniformed, courteous and polite. In the past few years we have moved four times with Thomson. Firstly from Wimbledon to Troon and can recommend them for long distance removals, they are very competitively priced. The second move from Troon to Milngavie was again quick and pain free. The third move from Milngavie to Bearsden was done in snowy winter conditions and the Thomson staff expertly and safely loaded and transported our belongings to their storage facility as we had no home to go to for several weeks!! Thomson loaded our goods into storage crates which were very reasonably priced for the several weeks they were required and our goods were insured and protected, services offered by their company. The office are easy to deal with and straightforward. When we had a new house our belongings arrived safe and sound. Having moved so many times with them the service was consistent and as our needs varied their extra services were very helpful and affordable."
 
 

Thomson Removals
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 15 Jan 2019
Recommended by customer in KA27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of a lifetime!

"Moving 20 + years of stuff from rural Gloucestershire to the Isle of Arran. Thompsons just sorted it all out. The office staff are all very friendly and efficient, any concerns that we had were sorted quickly and without any fuss. The two men that they sent just can't be praised enough. Hard working, friendly and good with the dog! They took everything in their stride, including a problem with the ferries which meant that they had to sail to and from Claonaig rather than the much easier, for them, Ardrossan.

Would have no concerns in using Thompson Removals again."
 
 
Team:
James, Ian, Liz, Stephanie
 
 
 

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