Thomson Removals and Storage Ltd

Unit 5 Palmermount Ind Park, Byepass Road Dundonald
Kilmarnock
Ayrshire
KA2 9BL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Thomson Removals and Storage Ltd 9.6/100
642 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 642 reviews since 2009
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property
 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" From our first initial contact with Liz Thomson and her office staff through to our engagement and involvement with packing and removal teams to receiving monthly updates and finally the contact with ...."   more
 
" Liz at Thomsons was very good at her job. She was understanding and sympathetic to our predicament, and went out of her way to accommodate our many requests. Her replies to our many emails and telepho...."   more
 
" From our first contact with Thomson’s removals everyone has appeared confident and informative in the roles they conduct. From arranging a video chat for the move quotation to arranging storage and a ...."   more
 
" Hi , I would totally recommend Thomsons Removals Thomsons were excellent, their flexibility and in particular the service at a personal level from the chaps doing the removals etc… When selecti...."   more
 
 
About Us

For expert commercial and domestic removals and storage, trust the team at Thomson Removals & Self Store. We've been taking care of people's possessions since 1995 and as a family run business you can expect nothing less than a top class service. Call today - 01563 851947
     
Customer Reviews
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Review 3 May 2023
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Decided to update and upgrade our home of 38 years and as the first step to remove all Artex ceillings and replace hardwood floors in 4 major rooms throughhout. This required us to totally clear our Lounge, dining room, 4 bedrooms, Hallway stairs and upper and ground floor halls. We had to arrange the removal, packing and storing of all of our household furnishings including carpets and curtains i.e. totally strip house down to bare floorboards. We first contacted Thomson Removals office staff to discuss our requirements which bascially included packing all household items including main suite, dining table bedroom furnishings dishes glasses display unit contents etc. taking items into storage and finally returning when required.

"From our first initial contact with Liz Thomson and her office staff through to our engagement and involvement with packing and removal teams to receiving monthly updates and finally the contact with removal team returning our items the service provided has been exemplary and first class. Throughout our 3 month involvement we have been kept fully informed of the services we have received and at all times all of our requirements have been readily accommodated. I cannot recommend the servce highly enough. It was a delight to be involved with all concered."
 
 
Team:
Liz Thomson
 
 
 

Review 23 Feb 2023
Recommended by customer in CF14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved to rented accommodation when our house was damaged and uninhabitable, after a major water leak from a burst pipe.

"Liz at Thomsons was very good at her job. She was understanding and sympathetic to our predicament, and went out of her way to accommodate our many requests. Her replies to our many emails and telephone calls were prompt and very helpful. Her team were excellent too.

On the day of delivery Stephen and Cameron were exceptionally good as well. They were easy to deal with and paid attention to all our requirements. They were extremely pleasant, hard working and also cleared up everything after assembling the furniture. They are a credit to Thomsons.

Thomsons have been excellent and good value for money.
"
 
 
Team:
Liz, Stephen and Cameron
 
 
 

Review 13 Jun 2022
Recommended by customer in KA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Relocation between England and Scotland
 
Cost: £1480
 

"From our first contact with Thomson’s removals everyone has appeared confident and informative in the roles they conduct. From arranging a video chat for the move quotation to arranging storage and a removal day that fit in with our requirements nothing appeared too much trouble.
Moving is a stressful time but the minute the drivers arrived I was told “we are here to take over the stress and your time to relax”. Despite a last minute schedule change everything went as expected. Having travelled 4 hours to our home to begin loading the drivers were smiling and ready to tackle the day filling us with ease. Everything arrived at our new home in the condition it left our old home in.
Very professional organisation. 👍🏻"
 
 
Team:
Liz and Stephen in the office. Mark and Steven the removal men.
 
 
 

Review 16 May 2022
Recommended by customer in KA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
It was an incredibly stressful time moving house , closing dates, mortgages in place, insurance, SEPA , lawyers etc. .

"Hi ,
I would totally recommend Thomsons Removals Thomsons were excellent, their flexibility and in particular the service at a personal level from the chaps doing the removals etc…

When selecting removal company we had to try and identify number of boxes , pieces of furniture, appliances etc both indoor and outdoor.. Thomsons were understanding, flexible and helpful."
 
 
Team:
Sorry can’t remember names but they were excellent
 
 
 

Review 16 May 2022
Not Recommended by customer in KA5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
A long distance UK move, and storage facilites required for several weeks.
 
Cost: £3000
 

"We were offered the insurance package, which we accepted. No terms and conditions of the policy were given. The Insurance Policy was invalid due to us packing items ourselves, and yet when our furniture arrived at our new property very damaged, Thompson Removals would not facilitate our claim, The underwriters of the Policy also refused the claim as the Policy was only valid if Thomsons Removals undertook all of the packing on our behalf, and yet the quotation for the move clearly stated 'Customer to pack'. Hence, the Insurance Policy would never have paid out and should not have been offered to a customer who chose to pack their own belongings.
The management of Thomsons Removals were not helpful in any way, and refused to communicate with us, instead, directing us to the Insurance Underwriters, who also referred us back to Thomsons Removals.
No code of practice was provided by Thompsons Removals despite many requests for it.
Would never use this company again."
 
 
Team:
Matt
 
 
 

Review 16 May 2022
Recommended by customer in AB15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Terrific Removal Company.

"First class removal service from a local company who fully understood our requirements.

Covid restrictions resulted in several last minute date changes and Thomson accommodated us every time.

Office and delivery staff were always polite and helpful.

Would recommend Thomson Removals to anyone.

Iain & Janet McKenzie

Moved from Largs, Ayrshire to Aberdeen March 2022"
 
 
Team:
Sorry forget names!
 
 
 

Review 17 Feb 2022
Recommended by customer in DT9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We used Thomson Removals in January this year when we relocated from Glasgow to Dorset.
 
Cost: £3588
 

"We were very happy with overall service from Thomson Removals. On the day itself, the team arrived on time, were courteous and very obliging, plus removal lorry looked smart. In fact, moving as we were from Glasgow to Dorset, I was very proud to have this company represent Scotland. This wouldn't normally be a consideration and I don't usually leave reviews - good or bad - but the Thomson Removal team, from Estimator to Packers, deserve a shout out."
 
 
 
 

Review 18 Jan 2022
Recommended by customer in EH49
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving home. We packed ourselves.
 
Cost: £1500
 

"Thomson Removals provided us with an excellent service. The team were very courteous, polite, efficient and in great spirits. I’ve used Thomson removals before and have always found the service to be of the highest quality."
 
 
Team:
James and team at the location, Liz and team in the office
 
 
 

Review 3 Oct 2021
Recommended by customer in PH10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal team expertly and professionally packed and removed all of my belongings, including a cast-iron frame, vintage piano, from my 3rd floor flat (no lifts, just stairs) into storage in March. Safe and secure storage of my goods for 5 months at competitive price. Stored belongings and piano all delivered out of storage and took only 2 hours to unload and install in my new home. (No breakages or damages reported, full insurance cover offered by Thomson to suit individual requirements.) I have used Thomson Removals 3 times in recent years and have always found them to be helpful, courteous, professional, good value for money and highly experienced in house removals and I can highly recommend them.

"As mentioned above, Thomson’s Removals team expertly and professionally packed and removed all of my belongings, including a cast-iron frame, vintage piano, from my 3rd floor flat (no lifts, just stairs) into storage in March.
Safe and secure storage of my goods for 5 months at competitive price.
Stored belongings and piano all delivered out of storage and took only 2 hours to unload and install in my new home. (No breakages or damages reported, full insurance cover offered by Thomson to suit individual requirements.)
I have used Thomson Removals 3 times in recent years and have always found them to be helpful, courteous, professional, good value for money and highly experienced in house removals and I can highly recommend them."
 
 
Team:
Various office staff and two teams of removal operatives in March and September.
 
 
 

Review 10 Feb 2021
Recommended by customer in PA20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Absolutely amazing move in a very difficult time during pandemic

"Thomson was Ist class as the first date for moving was cancelled due to lockdown but Thomson kept in contact throughout this. The actual move was amazing move due to John and Greg, father and son team they are the most delightful and professional people I have met nothing was any effort for both of them and more so when we arrived at our new home.

They both made our move the most enjoyable and effortless and much appreciated their effort and hard work on the day and especially during a very difficult time due to the pandemic"
 
 
Team:
John and Greg
 
 
 

Review 5 Feb 2021
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved at end of first lockdown 4 Bed semi to a 4 bed detached approx 3 miles apart Nothing out the ordinary
 
Cost: £700
 

"First class guys were super efficient could not believe how quickly they emptied house.

Helped assemble and place furniture in new property, could not have been more helpful and friendly.

Sorry can't remember names , they turned up when they said they would and worked non stop.

Would recommend Thomson's to anyone without hesitation."
 
 
 
 

Review 5 Feb 2021
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
House move from Glasgow to Prestwick.

"The firm provided an excellent service. They arrived on time worked well and the staff were very polite and helpful. The original date for my move had to be postponed due to lockdown. The firm maintained contact during the delay and were prompt to re arrange when this was possible."
 
 
 
 

Review 28 Jan 2021
Recommended by customer in FK4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a home I have lived in for 45 years near Falkirk to live nearer my daughter and family in Ayrshire. My goods need to go into storage as my new house won''t be ready for a few weeks yet.

"From start to finish the whole endeavour was handled beautifully. From the initial contact, through to costing, to booking and even managing to change the date due to issues from the purchaser of my home, I felt I was being dealt with in an extremely efficient and friendly manner.

There was a small unavoidable delay in the arrival of the REMOVALS vehicle but as soon as they arrived they got to work. It was all done quickly and expertly and nothing was any trouble.

Heartfelt thanks to everyone."
 
 
Team:
Liz Thomson, and Scott and Mark on the lorry.
 
 
 

Review 25 Sep 2020
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very smooth move by a great removal company.

"Thomson Removals were excellent. Everyone from the office staff to the removal team were very helpful, polite and efficient. Liz gave us good advice on the day of the move when things were very stressful and uncertain. Thankfully it all worked out and we are happy in our new home! Nothing is too much trouble for this company. Highly recommend!"
 
 
Team:
Liz, Jacklyn, Nikki, James, Steve, Tommy, Mark
 
 
 

Review 5 Aug 2020
Recommended by customer in EH41
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Arrived on time and carried out the move efficiently and smoothly. They managed to handle my Jukebox safely which is a very heavy item.

"Great friendly service and price. The removal team were very efficient and helpful. The actual removal day went exceedingly smoothly. Very pleased with experience. Liz and her team are highly recommended."
 
 
Team:
Liz, Mark, Colin and Kyle
 
 
 

Review 5 Jun 2020
Recommended by customer in SN12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Friendly, helpful staff who packed everything I did not have time to do on the day.

"Friendly staff both at the office and the removers themselves.The price was very competitive and I was able to speak to staff on the telephone to discuss what I wanted. I was also pleased that a member of staff came prior to the move to assess the job rather than me having to list everything via the internet as one company wanted.

The removers were happy to pack items I just did not have time to pack prior to the move at a reasonable additional cost.

A member of my family was at the new address to oversee the unpacking as I had to split my journey overnight due to the distance. I arrived just a few minutes after they had left and she was delighted with their efficiency and helpfulness."
 
 
 
 

Review 5 Jun 2020
Recommended by customer in KA23

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved house contents from Kilmarnock to Seamill
 
Cost: £600
 

"Went relatively smoothly team arrived on time at leaving address and arrived at destination on time, delivered item where we requested."
 
 
 
 

Review 18 Dec 2019
Recommended by customer in KA74
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local Move within local area

"VERY SWIFT FROM EARLY MORNING TILL LATE AFTERNOON. NOT ONE BIT OF DAMAGE WAS DONE AND THE STAFF WERE POLITE AND COURTIUS FROM THE ONSET. I HIGHLY RECOMMENT THOMSONS FOR A FAST AND EFFICIENT, NO FUSS GOOD VALUE SERVICE.
"
 
 
 
 

Review 30 Oct 2019
Recommended by customer in KA18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
This was the removal of all items from a 3 bedroom end terrace house with selected items being dropped off at 2 other addressed before the remainder being delivered to the final new address. The lorry had to be loaded in 3 stages to accommodate the 3 different addressed for the drop off.
 
Cost: £480
 

"I used Thomsons 5 years ago and I am pleased to say that the professional standards set then are still being used by the company. From the first phone call to discuss the details and obtain the quote right to the final move into the new house the service was courteous, caring and very professional. Despite my move being one pick up but three drop offs nothing was a problem. I would have no hesitation in recommending Thomsons to friends and family and they will be my first port of call in I require their services in the future. Congratulations to all the team."
 
 
Team:
Nikky
 
 
 

Review 10 Oct 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Assisted with 2 moves from Essex to Scotland, did the unloads at Scotland end. Property had many steps.

"Very helpful on the phone assisting in securing the drop in Scotland. The crew assisted the company who brought the goods up. They worked well together, worked efficiently and were polite and friendly.

We would use this company again."
 
 
 
 
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