White & Co plc

International House, Unit 4, St James Business Park
Knaresborough
North Yorkshire
HG5 8PJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
93% recommended   Rating White & Co plc 9.2/100
344 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 344 reviews since 2009
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 8.8/10 Packing & Handling Rating 8.8
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The price represents value for money

 
 
 
Recent Reviews 
 
" The men arrived ahead of schedule and were very professional and helpful throughout suggesting a slightly different way of arranging furniture in our lounge to create a better effect. "   more
 
" I would highly recommend white and company to friends and relatives. "   more
 
" My husband was convalescing from a stroke and had only been out of hospital 6 weeks when we moved. The team were very kind and understanding about his inability to assist. The team were also very qui...."   more
 
" Very professional from start - emails and phone calls answered promptly to the move into storage. I would recommend White company and am looking forward to being reunited with my belongings in due cou...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 69%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 66%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 78%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 64%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ago 4
arrived 4
aspects 5
boxes 13
broken 7
care 9
competitive 8
Courteous 17
crew 8
damage 8
damaged 10
definitely 9
delivery 9
efficient 33
efficiently 7
excellent 46
extremely 15
finish 8
friendly 26
furniture 17
Good 28
Great 18
guys 14
Happy 22
hard 16
having 9
helpful 35
highly 9
late 9
packed 10
packing 18
pleasant 8
pleased 19
polite 20
process 8
professional 37
property 7
quote 9
really 7
received 7
recommend 25
removal 34
service 69
storage 10
stress 8
team 32
Thank 7
White 18
Whites 19
working 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Mar 2023
Recommended by customer in S41
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving sideboard & table internally within our house when boxes from move 21-23 Nov were collected.
 

"The men arrived ahead of schedule and were very professional and helpful throughout suggesting a slightly different way of arranging furniture in our lounge to create a better effect. "
 
 
 
 
Team:
Andy Steve
 
 
 


Review 9 Mar 2023
Recommended by customer in PH1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal staff were courteous and efficient at all times.
 

"I would highly recommend white and company to friends and relatives. "
 
 
 
 
Team:
Pete Bryant Billy Doyle
 
 
 


Review 6 Mar 2023
Recommended by customer in S41
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Winchester to Chesterfield including each delivery of boxes as we sold some of your furniture in advance of the move. packing 1 day, packing and travel 1 day and unloading 1 day
 

"My husband was convalescing from a stroke and had only been out of hospital 6 weeks when we moved. The team were very kind and understanding about his inability to assist. The team were also very quick at packing and loading so we got away by early lunch time on day 2 faciltating travel. The team dealt well with difficulties over parking at the property on arrival day 3 to unload when the street lighting was unexpectedly being installed. "
 
 
 
 
Team:
Mark Vince Michael
 
 
 


Review 20 Feb 2023
Recommended by customer in DH10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Despite the restricted access the team managed really well. Also they took large items out of the back door and across a Neighbours Parden a long journey.
 

"Very professional from start - emails and phone calls answered promptly to the move into storage. I would recommend White company and am looking forward to being reunited with my belongings in due course and fully expect the same high standards when that day happens. "
 
 
 
 
 
 


Review 18 Jan 2023
Recommended by customer in WV7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Yorkshire to near Midland so collection one day delivery the next.
 

"The 2 guys who worked me were amazing. Highly recommend for their speed and professionalism. "
 
 
 
 
Team:
Richard Tony
 
 
 


Review 13 Jan 2023
Recommended by customer in YO14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was a big move but everything went very smoothly and was handled well. John and Mark were so helpful and so friendly.
 

"We were pleased with everything and we would recommend your company. "
 
 
 
 
Team:
John Paul Wright Mark You
 
 
 


Review 2 Jan 2023
Recommended by customer in KY1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My husband's tool box was a challenge but overcome with more help and good humour.
The delay in delivery was caused by solicitors-very annoying and again was handled well by the 2 Andy's
 

"This is the third time that I have used Whites and I wouldn't consider using another firm.
The two Andy's are a credit to your company. "
 
 
 
 
Team:
Amdrew Andy William
 
 
 


Review 22 Dec 2022
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a 3 bed house to a smaller, 2 bed flat. The company packed for us but didn't do any unpacking.
 

"The company took all the pain and stress of moving out of our hands. The packing was done carefully with clear marking on boxes to help me unpack. The team ensured everything ended up in the correct place, safe and sound. "
 
 
 
 
Team:
Richard John Paul Mark
 
 
 


Review 21 Dec 2022
Recommended by customer in YO51
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
3 day move from property near to a school - so parking issues.
Removal of large dismantled shed was a challenge well dealt with.
 

"The whole process was dealt with in a very professional and efficient way by Peter and the whole team. Our valuable artwork was all packed extremely well and nothing was too much trouble, including the large dismantled shed and huge America - fridge freezer. All the staff were very respectful and friendly. "
 
 
 
 
Team:
Peter Wil
 
 
 


Review 21 Dec 2022
Recommended by customer in BL1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Leeds to Bolton - It was a concern for us because travelling time would eat into time to unload.
 

"Staff were 50 mins early not a lot in the scheme of things but it meant the customer was rushed before. The move had even started. There were still things that needed to be done - Fridge to empty, bed to dismantle etc etc. Not a good start. "
 
 
 
 
Team:
Mark Mick
 
 
 


Review 20 Dec 2022
Recommended by customer in LS28
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move from smaller cottage (2 bed) to larger (4 bed) house, including piano which was a worry but they got it in (they got a round of applause)
 

"The guys were friendly but professional. They asked lots of questions to ensure correct placement and answered all my questions. They were upfront about small breakages. Also managed to do everything in time stated, worked really hard! I felt v.appreciated as a customer. "
 
 
 
 
Team:
Andy Boreham Richard Heat
 
 
 


Review 20 Dec 2022
Recommended by customer in HG4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We have not yet moved but have placed items into storage which went very smoothly.
 

"Andrew and Richard were both very friendly, helpful and efficient. They both treated our furniture and personal items with the upmost care and respect. Hopefully they will both be involved in our main house move. "
 
 
 
 
Team:
Andrew Boreham Richard Sm
 
 
 


Review 20 Dec 2022
Recommended by customer in DL7
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved goods into storage and returned to new address.
 

"All compled very efficiently and with care, goods, boxed or wrapped and itemised.
No problems experienced. "
 
 
 
 
Team:
Mark Smith Mick Macdermid
 
 
 


Review 19 Dec 2022
Recommended by customer in HG1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Andy and Tony moved me back into my new house and they were fun, friendly and efficient. All that you could want. "
 
 
 
 
Team:
Andrew Tony
 
 
 


Review 13 Dec 2022
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great service - our things were in storage for a year. All the guys were great at unloading and very amiable. "
 
 
 
 
Team:
Richard William
 
 
 


Review 9 Dec 2022
Recommended by customer in YO7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Straight forward house move to another area. Started loading day before and completed on morning of move excellent.
 

"Superb attention from first phone call to ask for quote.
Staff all very friendly, efficient and helpful. The 2 'Movers', Mark and Richard arrived on time and were in complete control - very pleasant staff, helpful and knowledgeable. Second time of using Whites. Happy Happy Happy to recommend. "
 
 
 
 
Team:
Richard H Smith Mark Rudd
 
 
 


Review 9 Dec 2022
Recommended by customer in YO8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move consisted of large garage and garden items as well as full house contents, including dismat and reassembly of large din.table, recliner sofas and beds. Packing also included.
 

"Everything from office communications to actual removal was done in an extremely pleasant, professional and efficient manner. During the move the staff were very helpful gave lots of advise and were very pleasant to deal with. "
 
 
 
 
Team:
John P Wright Tony Wilkin
 
 
 


Review 21 Mar 2022
Not Recommended by customer in LE7
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 2/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Yorkshire to Leicestershire, no challenges
 

"Very friendly team. However after they left we noticed areas of damage on some teak furniture. We didn't take out insurance with Whites our home policy recovered the move.
Contacted the manager to request their staff take a little more care but his response was dismissive. He only suggested that I should have take out White's insurance. We believe that staff should treat items as if they move their own. Having moved twice with this company in 2021 and experienced damage on both occasions. I could never recommend White's again."
 
 
 
 
Team:
Andy B S Livingstone B Do
 
 
 


Review 6 Jan 2022
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Apart from arriving two hours late, move went smoothly."
 
 
 
 
 
 


Review 9 Dec 2021
Recommended by customer in IV2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved 315 miles from England to Scotland, a three-day move plan which actually went very smoothly.
 

"The whole service from quote on delivery was excellent.
Pete and Andy were great they were professional and friendly and very considerate of the stress we were facing for the long-distance move"
 
 
 
 
Team:
Peter Andy
 
 
 

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