Squab Group - Removals

Squab Hall, Harbury Lane Bishops Tachbrook
Leamington Spa
Warwickshire
CV33 9QB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
993 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 993 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal team were friendly and attentive. They took good care of our possessions and everything arrive intact. The boxes were well labelled and we were able to find everything easily. "   more
 
" Dan, Adam, Steve and Matty were first class removal team. A lot of humourous border between them, which was brilliant, and made the whole day more enjoyable, nothing was too much trouble for them. The...."   more
 
" Nothing was too much trouble. Everything was carried out with smiles and great courtesy. Could not have made the removal and unloading easier or smoother. "   more
 
" From the initial engagement with the assessor to the farewell handshakes with Paul and Robin, the customer experience was exceptional and flawless. This is a company that really does care about the cu...."   more
 
About Us


Squab Group is a family run removals business.

We pride ourselves in the professionalism of the service we offer you whilst maintaining a high level of customer service due to our family run approach.

We can offer you local, national or international removals as well as providing high quality storage facilties at our depot in Warwickshire.

We look forward to hearing from you.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 86%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 27
arrived 35
belongings 29
best 24
better 24
boxes 34
brilliant 56
Britannia 45
care 61
careful 36
cheerful 20
Chris 22
class 28
Courteous 81
Crew 43
damage 21
definitely 41
easy 22
efficient 123
efficiently 25
excellent 205
experience 38
extremely 62
fantastic 58
fault 25
finish 25
free 32
friendly 155
Good 108
great 87
happy 62
hard 65
helpful 180
Highly 58
packing 57
pleased 48
polite 139
Professional 149
really 58
recommend 153
removal 115
service 271
Squab 190
stress 54
stressful 52
team 180
Thank 85
thanks 45
trouble 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 7 Nov 2019
Recommended by customer in B93
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local move over a short distance. A downsize which meant that there was not room for everything to have its place. The removers accommodate our indecision over placement.
 
Cost: £2248

"The removal team were friendly and attentive. They took good care of our possessions and everything arrive intact. The boxes were well labelled and we were able to find everything easily. "
 
 
 
 
Team:
Chris Robin Adam Matty Ni
 
 
 


Review 4 Nov 2019
Recommended by customer in CV35
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 storey house so lots of stairs and comers to get round the guys worked well as a team nothing was to much trouble for them.
 

"Dan, Adam, Steve and Matty were first class removal team. A lot of humourous border between them, which was brilliant, and made the whole day more enjoyable, nothing was too much trouble for them. They worked well together and got he move lone very promptly.
Highly recommend. "
 
 
 
 
Team:
Adam Steve Dan Matty
 
 
 


Review 22 Oct 2019
Recommended by customer in CV8
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of steps and slopes, awkward and narrow doorways, several large and heavy pieces of furniture.
 
Cost: £1654

"Nothing was too much trouble. Everything was carried out with smiles and great courtesy.
Could not have made the removal and unloading easier or smoother. "
 
 
 
 
Team:
Steve Adam Matty Dan
 
 
 


Review 15 Oct 2019
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance (150 miles) with completion coming only 48 hrs after exchange. Squab were exceptionally flexible and accommodating in managing these uncertainties and provided us with a solution that gave us reassurance and security.
 
Cost: £3700

"From the initial engagement with the assessor to the farewell handshakes with Paul and Robin, the customer experience was exceptional and flawless. This is a company that really does care about the customer experience. Every interaction throughout the process was first class through the office to the removal team themselves. Paul and Robin must be singled out as going way beyond the call of duty. They are stars!!
Thank you all. "
 
 
 
 
Team:
Paul Robin Dan Nick Matty
 
 
 


Review 4 Oct 2019
Recommended by customer in CV37
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full 4bed move with unpacking fragile kitchen stuff at the new location.
 
Cost: £2600

"Good guys. Courteous. Timely. Good communication.
all good!"
 
 
 
 
Team:
Steve Chris Adam Dan Matt
 
 
 


Review 3 Oct 2019
Recommended by customer in CV35
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to storage from 2 bed semi packed into 2xcrates at address, including transporting down steep drive way.
 

"Absolutely brilliant experience. Phoned the office numerous times asking questions and staff were always friendly and helpful and didnt get annoyed. The move itself was brilliant - totally stress free - professional respectful, helpful, kind and friendly staff. Really cannot praise them highly enough. So thankful for the stress less experience out this time!"
 
 
 
 
Team:
Johnny Robin
 
 
 


Review 3 Oct 2019
Recommended by customer in CV32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage of appliances and furniture during extension project, including delivery to / from storage.
 

"Excellent company.
Professional staff. Great set - up. "
 
 
 
 
Team:
Johnny
 
 
 


Review 26 Sep 2019
Recommended by customer in HP1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collecting large items of furniture for storage including iron frame upright piano. Storage for one or two months.
Also moving a fridge freezer, washing machine and tumble dryer into our van.
 
Cost: £1000

"The team were efficient, careful, informative and had fun!
They also were able to take many smaller items of furniture. We negotiated what would fit in the crates available and they were really helpful.

We were very satisfied with the team on the day and confident that our possessions are being cared for.

We didn't realise until this survey all the things we should have been informed of before the day. "
 
 
 
 
Team:
Steve Robin Matty
 
 
 


Review 26 Sep 2019
Recommended by customer in CV32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Furniture in storage 3 creates
 

"Excellent removal staff. Always careful and polite. Top quality service. Expensive, but worth the money."
 
 
 
 
 
 


Review 23 Sep 2019
Recommended by customer in LS17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Worcestershire to Yorkshire. All went well.
 
Cost: £1232

"Robin and Ryan were very helpful. I moved to be nearer my family as my husband died earlier in the year."
 
 
 
 
Team:
Robin Ryan
 
 
 


Review 9 Sep 2019
Recommended by customer in CU8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a piano to move which proved tricky at the other end out the team worked well together to found a solution.
Could't get the wardrobes as stairs. Not your fault just a tiny staircase.
We had loads of furniture but you coped well in hot temperatures.
 

"A very professional company from the first introduction to moving day.
The team who helped us moved were a great bunch. They worked well as a team and always kept a cheery manner throughout. It was such a hot day but they kept going, with breaks from early mornging till 6:30am. They were always very respectful and polite.
Couldn't fault the service and at one point we had 9 men help us move. Amazing service. "
 
 
 
 
Team:
Nick Matty Chris Rob
 
 
 


Review 27 Aug 2019
Recommended by customer in CV32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fragile pack, load and store overnight.
Delivery and unload to storage unit in Manchester next day.
 
Cost: £1642

"Got four quotes, chose Squab as you were the second cheapest and I like how organised and professional everything seemed. I was not disappointed! office staff were always courteous and helpful. Removal staff were professional, friendly and ever accommodating, willing to work around us as we packed our last bits and responsive to all our requests. An absolute pleasure to deal with. "
 
 
 
 
Team:
Paul Ryan
 
 
 


Review 27 Aug 2019
Recommended by customer in CV35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Approx 10 miles from 4 bed house to similar house.
Challenge - Key did not arrive!
 
Cost: £1600

"Chris and Robin packed on 1st day. They were polite courteous and fun.
They are a bigger team moved us with good grace and humor and very very efficient and professional. "
 
 
 
 
Team:
Chris Robin Joe Dan Mick
 
 
 


Review 19 Aug 2019
Recommended by customer in CV34
 My Age: 50 - 59 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very professional company
Great service and would highly recommend
Thank you
Harone Ryan Warwick. "
 
 
 
 
Team:
Steve Williamsjames Bolit
 
 
 


Review 15 Aug 2019
Recommended by customer in CV8
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out of storage to house and garage.
 
Cost: £347
 
 
Team:
Steve
 
 
 


Review 14 Aug 2019
Recommended by customer in CV37
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful and pleasant team made it as easy as possible.
 
Cost: £1273

"The team did move the freezer in and plugged it in-however it would have been a good idea to turn it on at the plug! No harm done though as I decided to check that the freezer was running properly at about 6pm that evening. "
 
 
 
 
Team:
Chris Paul Adam Dan Mick
 
 
 


Review 12 Aug 2019
Recommended by customer in CV37
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move into store and delivery from store, three weeks later.
 

"Went to plan. "
 
 
 
 
Team:
Chris Adam Steve Nick
 
 
 


Review 2 Aug 2019
Recommended by customer in CV36
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Squab managed two moves from our address over two days.
One to worcester.
All the staff involved conducted themselves professionally, helpful and courteous throughout the two stages and two days of the move.
 
Cost: £1230

"Very pleased with efficiently of the moves carried out by the Squab removal team. Wouldn't hesitate to use them again or recommend to others. "
 
 
 
 
Team:
Chris Ste
 
 
 


Review 1 Aug 2019
Recommended by customer in PL19
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The property is on a very narrow lane. Access is difficult for large vans/lorries.
 
Cost: £2580

"The company did a very good job and the individuals involved were professional and very polite. I have marked Squab at 7 for collection and delivery as some of our goods in storage were not delivered and will be delivered on a future date. "
 
 
 
 
Team:
Robin Kevin
 
 
 


Review 25 Jul 2019
Recommended by customer in BH18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went as planned, arriving prompt on Tues AM, packed 3/4 of my goods and finished on Wed at 11AM. The traveled and unloaded most things, finishing off at 12 on Thursday. The 2nd van came and brought garden and garage items.
 
Cost: £2138

"Everything went very well, the only downside was that some boxes marked glass, china, fragile - got put at the bottom of 2 other boxes. The things from the shed and garage were dumped into my new garage and it took me a day to move and sort things out. "
 
 
 
 
Team:
Steve Ferenc
 
 
 

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