W Southerington & Sons Ltd

Lakeside Leicester Road, Melton Mowbray
Leicester
Leicestershire
LE13 0DA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
90 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 90 reviews since 2014
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent company. Worked hard to move me on the date and kept in contact all the time. Moving House is a stressful experience but Southeringtons made it bearable. Well done. I would certainly recomme...."   more
 
" Excellent service throughout. Nothing too much trouble. This was the 2nd time we used Southeringtons as very efficient. Staff went out of their way to help."   more
 
" We received excellent service from our initial contact right through to the end of the removal . The removal team were friendly , courteous and professional ."   more
 
" We had a great experience moving with Southerington’s. This is our 4th house move and Southerington’s have definitely been the best movers we’ve used. John was quick to come out and quote. The quote w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 79%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 74%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
absolutely 2
Advice 2
agreed 4
belongings 4
boxes 4
care 7
courteous 9
definitely 4
efficient 9
Excellent 17
experience 6
extremely 7
fantastic 6
finish 5
friendly 8
friends 5
furniture 5
good 9
great 8
guys 4
happy 4
hard 4
help 4
helpful 27
highly 5
money 5
packed 7
packing 6
pleasant 5
pleased 5
polite 14
possible 5
professional 16
quote 5
Really 5
recommend 20
recommending 4
removal 15
second 4
service 31
Southerington 10
Southeringtons 17
stress 5
stressful 5
team 23
thank 8
thanks 7
trouble 6
Value 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Feb 2019
Recommended by customer in LE14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move entire contents
 
Cost: £590
 

"Excellent company. Worked hard to move me on the date and kept in contact all the time. Moving House is a stressful experience but Southeringtons made it bearable. Well done. I would certainly recommend them."
 
 
 
 


Review 4 Feb 2019
Recommended by customer in LE16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 2 bed to 4 bed property in rural location
 
Cost: £954
 

"Excellent service throughout. Nothing too much trouble. This was the 2nd time we used Southeringtons as very efficient. Staff went out of their way to help."
 
 
Team:
Mark, Dave, Barney and Phil
 
 
 


Review 3 Feb 2019
Recommended by customer in CA16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation to a different county
 
Cost: £1890
 

"We received excellent service from our initial contact right through to the end of the removal . The removal team were friendly , courteous and professional ."
 
 
 
 


Review 1 Feb 2019
Recommended by customer in LE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move with one weeks storage between moves.

"We had a great experience moving with Southerington’s. This is our 4th house move and Southerington’s have definitely been the best movers we’ve used. John was quick to come out and quote. The quote was reasonable and towards the lower end of the range we had. We had great difficulty getting a date confirmed from a long chain but Southerington’s were patient and helpful pencilling us in until we got a confirmed date. At the last minute we ended up breaking the chain and putting our stuff into storage and Southerington’s couldn’t have been more helpful. Again costs were reasonable for this additional work. The moving team were fantastic. Nothing broken or damaged and the chaps were very pleasant, polite and professional. I would definitely recommend them, in fact I did and our friends used them last week and were also very pleased with the service."
 
 
Team:
To all the team
 
 
 


Review 31 Jan 2019
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pick up my furniture and place into storage for one month then deliver to my new home.

"From the first contact to the pick up of my furniture I had no problems the team who collected my kit treated it with the greatest of care, on the agreed date for the delivery the team were spot on time arriving and treated my furniture with great care and with no damage. The team who delivered my furniture were well presented,polite and had a great sense of humor, I would recommend Southeringtons to any one and if I need I would use them again.

Thanks"
 
 
Team:
Unfortunately I can't remember their names
 
 
 


Review 31 Jan 2019
Recommended by customer in LE14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving into storage and then into new home 3 months later
 
Cost: £1325
 

"Very professional helpful staff made the emotional upheaval of moving easier to cope with. Everything was carefully packed and stored. Particularly like the packing up day before removal to give the seller some time to do last minute clean. Then on day of moving it’s not too stressful."
 
 
Team:
Really sorry can’t remember their names but they were realll great
 
 
 


Review 31 Jan 2019
Recommended by customer in LE13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From three storey townhouse to detached two storey house.
 
Cost: £1100
 

"Good efficient service"
 
 
 
 


Review 31 Jan 2019
Recommended by customer in B28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal to store and then from store to new home. Items included delicate antiques, paintings, clocks & glassware. Full pack service.

"We were a nightmare, last minute date changes, having to move into store etc. Southeringtons took the pain away and were unfailingly both efficient and polite, their staff are a credit to them. We took a number of quotes and though not the cheapest they were the most compelling not least because of their 'extras' (taking care of specimen plants, plugging in the freezer). Other companies did not offer this and also edged their quotes with caveats such as 'not exceeding x cubic metres' I took the view that it wasn't my job to estimate the volume.

The packing was carefully done and so far (we're still unboxing) everything has survived intact. My only whinge is that they packed my biscuits for cheese before I had eaten dinner!"
 
 
 
 


Review 11 May 2018
Recommended by customer in HU17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Leicestershire to Yorkshire.
 
Cost: £1176
 

"Southeringtons gave a very competitive quote and once agreed were extremely helpful throughout. Advice and boxes were provided as was any information required.
Due to the distance involved we were loaded on the Thursday, the move took place on the Friday.

We cannot compliment the crew on both days enough. They were pleasant and courteous over both days, they worked very hard. It rained all day on the day of the move, but the crew did their job professionally without complaint.
If we, or any of our family or friends were to move, we would highly recommend using Southeringtons.
An excellent company, an excellent crew and an excellent job was done."
 
 
 
 


Review 11 May 2018
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth operation. Men were very friendly and helpful throughout.
 
Cost: £396
 

"Very smooth operation. Men were very friendly and helpful throughout."
 
 
Team:
Phil, Jamie, Liam? ?
 
 
 


Review 11 May 2018
Recommended by customer in Le15

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full 3 bedroom house move including summer house & garage

"Fantastic, efficient, polite, clean & tidy
The team of guys who did our house were excellent.
Can't praise them enough & would definitely recommend
them, well worth the money
Thank you"
 
 
 
 


Review 22 Apr 2018
Recommended by customer in HG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
WE were relocating from Waltham on the Wolds, Leicestershire to the centre of Harrogate, North Yorkshire. We wanted the full packing service as certain of our possessions were very fragile. Our bedroom furniture required disassembling and reassembling.
 
Cost: £2203
 

"The quality of work was exceptional. The manner in which it was delivered was exemplary. The workmen could not have been more courteous, helpful or professional. No task was too much trouble. We not only felt helped in moving but supported in the task - and all at a fair and appropriate price."
 
 
Team:
We apologise for not being able to remember their names, but please look in your records and give them our thanks and gratitude
 
 
 


Review 9 Mar 2018
Recommended by customer in PL9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete packing and removal of furniture from four bedroomed property in Leicestershire to storage facility in Devon

"The charges were very competitive, the staff very efficient and helpful. The removal went smoothly with no problems. It couldn’t have been better."
 
 
Team:
Lewis and Barney
 
 
 


Review 3 Mar 2018
Recommended by customer in LE14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing service and move from 2 bed cottage to 3 bed cottage about 7 miles apart, plus collection of stored items at another nearby location.
 
Cost: £745
 

"Paul and his team were absolutely fantastic from start to finish. The quote was competitive and Paul was as flexible as could be expected given our late confirmation of completion day for the move. The move itself went very smoothly. I would recommend Southeringtons without reservation."
 
 
 
 


Review 9 Feb 2018
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a two bed terraced house in Melton to East Leake.
 
Cost: £679
 

"Southeringtons moved us into our Melton home 31 years ago so when it came time to leave we went and booked the firm again. Right from the word go the firm looked after us. A plentiful supply of boxes and wrapping paper enabled us to sort 31 years of stuff into boxes or bin bags so we were well prepared wben it came to moving. The two chc a quart into a pint pot as the saying goes but with friendly advice and help from our moving men we managed. Nothing was too much trouble and they ,were a real asset to Mr Southerington and his team. Im glad we got the firm to help.You cant beat good service. Southeringtons every time!!!!"
 
 
 
 


Review 8 Dec 2017
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Melton Mowbray Leicestershire to Attleborough

"Our move was the first time we have moved for twenty four years.
I now remember why we have remained in the same location, for such a long time.
Our main problem was the solicitors in our chain, whose incompetence was beyond belief.
On the other hand, Southeringtons team, Mark, Dave & Phil were absolutely terrific.
After a four hour wait outside our new property, we finally received our keys at five o’clock in the evening.
Mark & Phil then went into overdrive, and in really adverse conditions (wind, rain & pitch black to boot) had us all unloaded by nine .
All in all the total package we received from Southerington’s was second to none, and whilst we are not planning to move, in the not too distant future, I would not hesitate in recommending them to my friends and colleagues.

.
"
 
 
Team:
Mark, Dave & Phil
 
 
 


Review 8 Dec 2017
Recommended by customer in LE12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Southeringtons and son''s couldn''t have done any moor than they did they was most helpful very polite everything was packed securely ,l would definitely recommend them to anyone

"They explained everything I needed to no clearly"
 
 
Team:
Sorry I don't remember then names of the 4 men but I thanked them myself for their hard work
 
 
 


Review 8 Dec 2017
Recommended by customer in LE17
 My Age: 50 - 59 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from home into storage, then from storage to new home

"Highly professional and courteous, took great care with packing both furniture and effects. Respectful team and we would recommend without hesitation.
Many thanks!"
 
 
 
 


Review 8 Dec 2017
Recommended by customer in LN12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Melton Mowbray to Sutton on Sea
 
Cost: £1166
 

"Excellent service which make it stress free for us. The men were very helpful with the loading and unloading of our items. Very polite and careful in moving furniture and putting them just were we needed them. They went that extra mile for us."
 
 
Team:
Jason,Jamie,& Barney on day 1 Jason & Phil on day 2
 
 
 


Review 21 Nov 2017
Recommended by customer in LE13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a good experience for my mother,

"the staff who came were amazing so kind and courteous, especially the young man who packed up the kitchen."
 
 
Team:
Sorry can't remmber but they were very good.
 
 
 

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