W Southerington & Sons Ltd

Lakeside Leicester Road, Melton Mowbray
Leicester
Leicestershire
LE13 0DA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
98 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 98 reviews since 2014
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" After 22 yrs in one place we had a very full house, family and pets to move. This was something I was dreading, however, they move us with care and professionalism. I can completely recommend this com...."   more
 
" I found Southerington's very easy to deal with. In my case it was not a move but to put the furniture in storage so that I could install underfloor heating and redecorate the room. There was no qu...."   more
 
" Excellent service from the start of the process, planning and scheduling the date to the day of the move. Unlike the impression given by some of the larger well known removal companies one big differ...."   more
 
" Southeringtons were amazing at helping me sort this out the last minute problems re the delayed delivery as well as providing their normal wonderful service from start to finish. I have used this fami...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 89%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 72%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ago 4
agreed 5
amazing 4
belongings 4
boxes 4
brilliant 4
care 9
clearly 4
courteous 9
definitely 4
delivery 4
efficient 10
excellent 20
experience 6
extremely 7
family 5
fantastic 6
finish 7
flexible 4
friendly 9
friends 5
furniture 7
good 11
great 8
guys 6
happy 4
hard 4
help 4
helpful 29
highly 7
money 5
packed 7
packing 8
pleasant 5
pleased 5
polite 16
possible 5
professional 17
property 4
quote 5
recommend 25
removal 19
service 36
Southerington 10
Southeringtons 21
stress 7
team 24
Thank 8
thanks 7
trouble 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  


Review 25 Sep 2019
Recommended by customer in B13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a rural large house to a three story house in a city. They were brilliant!
 
Cost: £4500
 

"After 22 yrs in one place we had a very full house, family and pets to move. This was something I was dreading, however, they move us with care and professionalism. I can completely recommend this company, we used the packing and unpacking service, which was excellent!"
 
 
 
 


Review 18 Sep 2019
Recommended by customer in LE14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Putting furniture in storage.

"I found Southerington's very easy to deal with. In my case it was not a move but to put the furniture in storage so that I could install underfloor heating and redecorate the room.

There was no quibble about timescales, the removal and restore of furniture went very well.

I would use them again and highly recommend them."
 
 
 
 


Review 16 Sep 2019
Recommended by customer in LN4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service from the start of the process, planning and scheduling the date to the day of the move.
Unlike the impression given by some of the larger well known removal companies one big difference with Southeringtons they did not pressurize you with the added stress of the threat of charging for changing removal dates, they did all the could and were very flexible.
We also ended up with a gap between moves and they did everything to make this easier with not a massive added expense.
One the day(s) of moving the guys were brilliant, took their time and everything was moved with no breakages.
Would recommend Southeringtons"
 
 
Team:
??
 
 
 


Review 2 Aug 2019
Recommended by customer in LE15

 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move but work with builders meant a last minute delay to delivery at new address.

"Southeringtons were amazing at helping me sort this out the last minute problems re the delayed delivery as well as providing their normal wonderful service from start to finish. I have used this family firm on many occasions and would not use anyone else. Each time the service has been friendly, professional and well executed by all of the firm and at a reasonable cost. I have recommended them to others and they too have been very satisfied."
 
 
Team:
All of the team from office to removers. thank you
 
 
 


Review 27 Jul 2019
Recommended by customer in LE12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I can not praise the services of Southerington’s enough. From beginning to end the team were supportive and helpful. My move consisted of going into storage then moving out again once the property was available. The team were amazing. The storage aspect of the move was carried out very smoothly. All of the furniture was securely packed and transported onto the van. The length of storage was much longer than anticipated but when it came for the final move into the new house everything was in perfect condition. Even the plant had been watered and looked after. Thank you to an amazing team who made moving as easy and as stress free as possible.

"In selecting the removal firm I had looked at a few other companies. The price is obviously relevant but also the overall service and the quality of the storage facilities. As soon as the representative came to the house for the initial inspection I was impressed. Everything was explained clearly and the storage facilities were good. I had already checked out where they had the storage and how it was stored. In comparison to other companies the price was comparable but it was the service, care and support which was the deciding factor.
The first aspect of the move was going into storage. I had carried the preparation work to ensure everything was as ready as it could be. Because I wasn’t sure how long I would be in storage for I had disconnected the washing machine and dishwasher a week before the move to try and dry them out as I was concerned if they would go mouldy. When the team arrived in the morning they did a quick tour of the house and everything was recorded on an inventory. The team of guys were amazing working through the house packing and transferring to the van. Once completed there was a final walk around to check all was completed. I can honestly say it was completely stress free.
When finally it came to coming out of storage.. a year later I contacted the company and a date was fixed and the price agreed a year ago was honoured.
The team arrived on time and again polite efficient and amazing guys carried out the move so quickly. There was the walk around the property first to ensure all furniture went to the correct rooms. All of the furniture was in perfect condition.
The company and team were amazing from start to finish."
 
 
 
 


Review 19 Jul 2019
Recommended by customer in NE34
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from melton Mowbray to the North East
 
Cost: £1604
 

"Staff were polite and helpful.Property was well protected.Nothing was too much trouble.I have used the company 3 times now and wouldn't hesitate to recommend them."
 
 
Team:
I think it was Jason? and his team.
 
 
 


Review 17 Jul 2019
Recommended by customer in NG25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to storage and then out of storage to new house.

"Southeringtons is quite simply excellent. They are the best. Top knotch service. The teams are all lovely and all ho the extra mile. I wont use any other firm. I cant recommend highly enough. All round excellent"
 
 
Team:
I cant remember. They were all superb
 
 
 


Review 17 Jul 2019
Recommended by customer in TA8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Leicestershire to Somerset. Removal items from 2 houses.
 
Cost: £1500
 

"Super removal company: helpful, good communication and went above and beyond with the unpacking - even put together the sofa!"
 
 
Team:
Phil, Dave and Neil
 
 
 


Review 4 Feb 2019
Recommended by customer in LE14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move entire contents
 
Cost: £590
 

"Excellent company. Worked hard to move me on the date and kept in contact all the time. Moving House is a stressful experience but Southeringtons made it bearable. Well done. I would certainly recommend them."
 
 
 
 


Review 4 Feb 2019
Recommended by customer in LE16
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 2 bed to 4 bed property in rural location
 
Cost: £954
 

"Excellent service throughout. Nothing too much trouble. This was the 2nd time we used Southeringtons as very efficient. Staff went out of their way to help."
 
 
Team:
Mark, Dave, Barney and Phil
 
 
 


Review 3 Feb 2019
Recommended by customer in CA16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation to a different county
 
Cost: £1890
 

"We received excellent service from our initial contact right through to the end of the removal . The removal team were friendly , courteous and professional ."
 
 
 
 


Review 1 Feb 2019
Recommended by customer in LE12

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move with one weeks storage between moves.

"We had a great experience moving with Southerington’s. This is our 4th house move and Southerington’s have definitely been the best movers we’ve used. John was quick to come out and quote. The quote was reasonable and towards the lower end of the range we had. We had great difficulty getting a date confirmed from a long chain but Southerington’s were patient and helpful pencilling us in until we got a confirmed date. At the last minute we ended up breaking the chain and putting our stuff into storage and Southerington’s couldn’t have been more helpful. Again costs were reasonable for this additional work. The moving team were fantastic. Nothing broken or damaged and the chaps were very pleasant, polite and professional. I would definitely recommend them, in fact I did and our friends used them last week and were also very pleased with the service."
 
 
Team:
To all the team
 
 
 


Review 31 Jan 2019
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pick up my furniture and place into storage for one month then deliver to my new home.

"From the first contact to the pick up of my furniture I had no problems the team who collected my kit treated it with the greatest of care, on the agreed date for the delivery the team were spot on time arriving and treated my furniture with great care and with no damage. The team who delivered my furniture were well presented,polite and had a great sense of humor, I would recommend Southeringtons to any one and if I need I would use them again.

Thanks"
 
 
Team:
Unfortunately I can't remember their names
 
 
 


Review 31 Jan 2019
Recommended by customer in LE14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving into storage and then into new home 3 months later
 
Cost: £1325
 

"Very professional helpful staff made the emotional upheaval of moving easier to cope with. Everything was carefully packed and stored. Particularly like the packing up day before removal to give the seller some time to do last minute clean. Then on day of moving it’s not too stressful."
 
 
Team:
Really sorry can’t remember their names but they were realll great
 
 
 


Review 31 Jan 2019
Recommended by customer in LE13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From three storey townhouse to detached two storey house.
 
Cost: £1100
 

"Good efficient service"
 
 
 
 


Review 31 Jan 2019
Recommended by customer in B28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal to store and then from store to new home. Items included delicate antiques, paintings, clocks & glassware. Full pack service.

"We were a nightmare, last minute date changes, having to move into store etc. Southeringtons took the pain away and were unfailingly both efficient and polite, their staff are a credit to them. We took a number of quotes and though not the cheapest they were the most compelling not least because of their 'extras' (taking care of specimen plants, plugging in the freezer). Other companies did not offer this and also edged their quotes with caveats such as 'not exceeding x cubic metres' I took the view that it wasn't my job to estimate the volume.

The packing was carefully done and so far (we're still unboxing) everything has survived intact. My only whinge is that they packed my biscuits for cheese before I had eaten dinner!"
 
 
 
 


Review 11 May 2018
Recommended by customer in HU17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Leicestershire to Yorkshire.
 
Cost: £1176
 

"Southeringtons gave a very competitive quote and once agreed were extremely helpful throughout. Advice and boxes were provided as was any information required.
Due to the distance involved we were loaded on the Thursday, the move took place on the Friday.

We cannot compliment the crew on both days enough. They were pleasant and courteous over both days, they worked very hard. It rained all day on the day of the move, but the crew did their job professionally without complaint.
If we, or any of our family or friends were to move, we would highly recommend using Southeringtons.
An excellent company, an excellent crew and an excellent job was done."
 
 
 
 


Review 11 May 2018
Recommended by customer in LE13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth operation. Men were very friendly and helpful throughout.
 
Cost: £396
 

"Very smooth operation. Men were very friendly and helpful throughout."
 
 
Team:
Phil, Jamie, Liam? ?
 
 
 


Review 11 May 2018
Recommended by customer in Le15

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full 3 bedroom house move including summer house & garage

"Fantastic, efficient, polite, clean & tidy
The team of guys who did our house were excellent.
Can't praise them enough & would definitely recommend
them, well worth the money
Thank you"
 
 
 
 


Review 22 Apr 2018
Recommended by customer in HG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
WE were relocating from Waltham on the Wolds, Leicestershire to the centre of Harrogate, North Yorkshire. We wanted the full packing service as certain of our possessions were very fragile. Our bedroom furniture required disassembling and reassembling.
 
Cost: £2203
 

"The quality of work was exceptional. The manner in which it was delivered was exemplary. The workmen could not have been more courteous, helpful or professional. No task was too much trouble. We not only felt helped in moving but supported in the task - and all at a fair and appropriate price."
 
 
Team:
We apologise for not being able to remember their names, but please look in your records and give them our thanks and gratitude
 
 
 

Back to top

» 5 4 3 2 1