Barnes of Lincoln Ltd

Fort Barnes, Freeman Road North Hykeham
Lincoln
Lincolnshire
LN6 9AP

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.5/10
23 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 23 reviews since 2007
 
 
 
Sales & Support 9.1/10 Sales & Support Rating 9.1
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have used Barnes before, hence using them again. Mark, who packed all the kitchenware and china worked so hard and did a wonderful job. Meanwhile Badge and AJ took wardrobe apart (big and difficu...."   more
 
" All the staff on the day were fantastic! friendly and helpful. Could not fault them it made to move easy. "   more
 
" I cannot recommend this family run company enough. We really appreciate quality at a fair price and when we discovered Barnes of Lincoln they seemed too good to be true. They are not! we have used the...."   more
 
" We have used Barnes before, very professional estimator and removal team on the moving day itself. Highly recommend. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 91%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
Barnes 4
boys 2
Cheerful 2
Crew 2
Dave 2
easy 2
efficient 2
excellent 3
fault 2
Good 4
Great 2
guys 2
hard 3
helpful 5
Highly 2
names 2
outstanding 2
polite 2
professional 3
recommend 4
removal 2
run 2
service 7
team 7
thanks 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Nov 2019
Recommended by customer in BH23
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed bungalow to a 2 bed groundfloor flat (Lincoln to Christchurch Dorset). Day 1 pack, day 2 final pack and travel and part unload. Day 3 final unload and assemble wardrobe.
 
Cost: £1834

"We have used Barnes before, hence using them again. Mark, who packed all the kitchenware and china worked so hard and did a wonderful job. Meanwhile Badge and AJ took wardrobe apart (big and difficult) and packed rest into van. Clean, neat, tidy worker, all of them were polite and helpful.

B and AJ drove down and were so careful offloading and returned on day 3 to assemble the wardrobe as well as offload final bits and bobs.

Everything arrived in one piece, no damage or breakages. Wholly professional team - nothing was too much trouble. :)"
 
 
 
 
Team:
Badge Aj Mark
 
 
 


Review 31 Oct 2019
Recommended by customer in LN6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom house move into 4 bed 1.5 miles distance.
We had to be out by 1pm and into new property. No Problems.
 
Cost: £960

"All the staff on the day were fantastic! friendly and helpful.
Could not fault them it made to move easy. "
 
 
 
 
 
 


Review 28 Oct 2019
Recommended by customer in LN10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from storage to mobile home in Woodhall spa area.
 

"I cannot recommend this family run company enough. We really appreciate quality at a fair price and when we discovered Barnes of Lincoln they seemed too good to be true. They are not! we have used them several time and even stored all of our belongings with them for 3 years whilst we went of enjoying our travels in Europe. Over that 3 years we had no issues at all and upon our return they provided an outstanding service at the drop of a hat. Not only that, they also remembered our names, now you only get that with a family firm. Thank you Barnes! "
 
 
 
 
Team:
Malcolm Dan
 
 
 


Review 14 Aug 2019
Recommended by customer in LN1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All household contents including Piano, American fridge/Freezer and Miele (!) heavy appliance.
 
Cost: £900

"We have used Barnes before, very professional estimator and removal team on the moving day itself. Highly recommend. "
 
 
 
 
 
 


Review 12 Jun 2019
Recommended by customer in LN1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was to store on may 29 and then store to new premises June 3.
 
Cost: £240

"I managed last minute to get boys for 29 May but on day Dave said could squeeze on the move same day.
The team were so helpful they made me feel important
Thanks to all of you. "
 
 
 
 
Team:
Dave
 
 
 


Review 5 Jun 2019
Recommended by customer in LN6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The 5 gentle men who turned up were so, so polite, understanding. The asked us questions when they weren't sure on items that we had not put lables on
 
Cost: £900

"Most amazingly experience with the team of boys who turned up on time. They took all of our worries, pressure off us. I couldn't have asked for a more competent team and would like to say "Thank you to each one""
 
 
 
 
 
 


Review 14 Mar 2019
Recommended by customer in HD9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New house on a steep narrow hill - Drivers were very skilled in getting up hill and onto drive.
 

"Very impressed and pleased with the service we received. Cheerful and helpful team who worked hard and made what could be a very difficult time much better. Liked the way they introduced themselves and we knew their names - it made it more personal. Would recommend them highly. "
 
 
 
 
Team:
Dan Steve Conor
 
 
 


Review 8 Feb 2019
Recommended by customer in LN8
 
 
Satisfaction Ratings
 
Sales & Support 4/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collection went well, delivery even better. Late key collection meant a late afternoon unload. 10 staff helped to unload. Awesome.
 

"Initial email approach was terrible, wrong address no subject line, no written content, just quote attachment. Took nearly 2 weeks before a followup email was sent. Staff and secretory polite and helpful. Owners could do with being more pleasure sounding and not surely!!
Description of items, was wrong. "
 
 
 
 
 
 


Review 10 Jan 2019
Recommended by customer in DH7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving 136 miles to a house which had been empty for 18 months and needed to arrange for gas /elec and ensure keys available prior to removers arriving. Barnes collected and stored belonging's over might delivered following day
 
Cost: £874

"Excellence service from start to finish. I had decided to pack household myself and was very stressed when the team arrived on the moving day. They took over and made the move run smoothly. Couldn't fault them."
 
 
 
 
Team:
James Luke Mark Connor
 
 
 


Review 17 Oct 2007
Recommended by customer in NG25
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 30 Aug 2007
Recommended by customer in NG8
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 months @ 340, 2 moves 940.
 
Cost: £1280

"This company was very good and very professional. I would use them again and would recommend them. They made all the days calm and I never doubted they would arrive & get the job done."
 
 
 
 
 
 


Review 28 Aug 2007
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1010
 
 
 
 


Review 28 Aug 2007
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £950

"I am a member of the Royal Navy & as such I have had to move many times. This is the first time we have had to move using our own funds as all moves have been subsidized. This was without doubt the most efficient & well executed move I have personally experienced. Dave & his team from Barnes should be congratulated for a job very well done indeed; an excellent effort, I shall use Barnes for any future moves."
 
 
 
 
 
 


Review 20 Aug 2007
Recommended by customer in LN3
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £608

"Excellent, cheerful & efficient service. Made our move easy."
 
 
 
 
 
 


Review 20 Aug 2007
Recommended by customer in LN2
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Great service, could not believe how fast these guys were! Pleasant manner, well presented."
 
 
 
 
 
 


Review 17 Aug 2007
Recommended by customer in NP20
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Slightly expensive but the service was good/excellent. The teams who moved us did a lot to take the terror out of the move! Very reassuring."
 
 
 
 
Team:
Martin Nathan Steve Ian
 
 
 


Review 16 Aug 2007
Recommended by customer in LN5
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal only and packing
 
Cost: £1882
 
 
 
 


Review 16 Aug 2007
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £746
 
 
 
 


Review 15 Aug 2007
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1220

"Great, hard working guys! Good teamwork, coped extremely well with poor parking space in Sheringham."
 
 
 
 
Team:
Dee Johny
 
 
 


Review 12 Aug 2007
Recommended by customer in CF36
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £982

"This is the second time we've used this company and have been completely satisfied with their outstanding service both times."
 
 
 
 
 
 

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