Dolphin Removals & Storage Ltd

Where reputations count.

Unit 1, Stopgate Park, Stopgate Lane, Simonswood
Liverpool
Merseyside
L33 4AA

Removers - Removals Companies

www.dolphinremovals.co.uk

Email This Business

Tel 0151 9314441

Listed under: Removers / Removal Companies

100% recommended Rating 9.9/100
25 reviews since 2019

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 25 reviews since 2019

Sales & Support	9.9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9.7/10
The price represents value for money

Recent Reviews

" All great! made the move. So much easier, really friendly staff" more

" Neil and Graham were very polite and helpful. They moved all the furniture and boxes with no problem, very willing to help us with anything. My first experience using Removal firm and I would definite...." more

" Courteous, friendly guys who worked efficiently and helpfully many years since I moved house so a new experience for us. " more

" Excellent team Thanks " more

About Us
Information provided by the business
Legal Name: Dolphin Removals & Storage Ltd.

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Review 8 Mar 2024 Recommended by customer in L39 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

From 2 bedroom cottage to 4 bedroom house including baby grand piano.

"All great! made the move. So much easier, really friendly staff"

Team:
Graeme John Mike

REPORT THIS REVIEW

Review 8 Mar 2024 Recommended by customer business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

"Neil and Graham were very polite and helpful. They moved all the furniture and boxes with no problem, very willing to help us with anything. My first experience using Removal firm and I would definitely use again and recommend to friends "

REPORT THIS REVIEW

Review 8 Mar 2024 Recommended by customer in M33 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Courteous, friendly guys who worked efficiently and helpfully many years since I moved house so a new experience for us. "

Team:
Mw Jh Gw Ni Jg

REPORT THIS REVIEW

Review 7 Mar 2024 Recommended by customer in L39 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The price represents value for money

Show All

Customer Review

"Excellent team
Thanks
"

REPORT THIS REVIEW

Review 13 Jan 2023 Recommended by customer in WA12 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Nothing unusual but some quite steep stairs to deal with.

"Mike, Craig and Adam were great. Friendly, funny, and very hard working. A credit to the company. "

REPORT THIS REVIEW

Review 11 Nov 2022 Recommended by customer in L31 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

3 bed house

"All good. Might see stuff after longer time but will let you know if it comes up. Guys were great!"

Team:
Mike Neil Josh

REPORT THIS REVIEW

Review 11 Nov 2022 Recommended by customer in PR8 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

4 bed house move, including pool table and piano

"Very helpful from start to finish, would highly recommend. "

REPORT THIS REVIEW

Review 11 Nov 2022 Recommended by customer in L20 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Excellent problem solving, nothing to much trouble.

"Booked at V.Short notice, helpful and polite office staff.
Can't praise Craig and the team highly enough friendly, hard working we are delighted. "

Team:
Craig John Neil Adam

REPORT THIS REVIEW

Review 22 Sep 2022 Recommended by customer in M41 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Thank you for a smooth and efficient service. Staff were very friendly, professional and willing to accommodate our requirements.
Dolphin took the stress out of the final stages of our house move process. Highly recommended.
"

Team:
Mike Neil

REPORT THIS REVIEW

Review 20 Aug 2021 Recommended by customer in L25 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from 3-bed semi - 2-bed bungalow

"Arrived on time"

REPORT THIS REVIEW

Review 30 Apr 2021 Recommended by customer business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

"On-time, on budget, great job."

REPORT THIS REVIEW

Review 30 Apr 2021 Recommended by customer in M7 1 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

"Great service, friendly staff both in office and removers."

Team:
Mike Josh

REPORT THIS REVIEW

Review 30 Mar 2021 Recommended by customer in L39 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We had an issue with getting keys. But your guys were fab and so sorry for their wait.

"Your guys were very nice professional and quick.
Tidy.
Would recommend these again.
Thank you.
"

REPORT THIS REVIEW

Review 30 Mar 2021 Recommended by customer in LI5 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

Lots of very heavy items moving to smaller house. Very difficult.

"Fantastic movers! Helpful, considerate and very hard-working."

Team:
Graeme Neil John

REPORT THIS REVIEW

Review 5 Nov 2020 Recommended by customer in CH62 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

"Excellent service throughout.

Completely hassle free

Thank you!"

REPORT THIS REVIEW

Review 12 Oct 2020 Recommended by customer in L23 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Team:
Mike Danny

REPORT THIS REVIEW

Review 8 Oct 2020 Recommended by customer in L23 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Customer Review

REPORT THIS REVIEW

Review 22 Jun 2020 Recommended by customer in L23 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

"Very polite & friendly team. There was a long delay due to the estate agent giving us the wrong keys. Your team were very understanding."

REPORT THIS REVIEW

Review 23 Mar 2020 Recommended by customer in L20 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Easy, quick stress free! professional and polite

"As above move/completion day was eauert aspect of our move journey lasting 5 months from sale to completion"

Team:
Mark Greg

REPORT THIS REVIEW

Review 3 Mar 2020 Recommended by customer in L17 business Dolphin Removals & Storage Ltd https://www.referenceline.com/removers_removals_companies-in-liverpool-dolphinremovalsstorageltd-81563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The price represents value for money

Show All

Customer Review

"Many thanks
for your services
thoroughly recommend!"

Team:
Mike Grah

REPORT THIS REVIEW

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