Dolphin Removals & Storage Ltd

Unit 1, Stopgate Park, Stopgate Lane, Simonswood
Liverpool
Merseyside
L33 4AA

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating Dolphin Removals & Storage Ltd 9.9/100
25 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 25 reviews since 2019
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property
 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed
 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" All great! made the move. So much easier, really friendly staff"   more
 
" Neil and Graham were very polite and helpful. They moved all the furniture and boxes with no problem, very willing to help us with anything. My first experience using Removal firm and I would definite...."   more
 
" Courteous, friendly guys who worked efficiently and helpfully many years since I moved house so a new experience for us. "   more
 
" Excellent team Thanks "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 100%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 92%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Courteous 2
Craig 2
credit 2
Excellent 2
experience 2
fabulous 2
friendly 7
furniture 2
great 6
guys 4
hard 4
hardworking 2
helpful 5
highly 3
polite 5
professional 2
recommend 5
service 4
team 4
Thank 4
thanks 2
willing 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Mar 2024
Recommended by customer in L39
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From 2 bedroom cottage to 4 bedroom house including baby grand piano.
 

"All great! made the move. So much easier, really friendly staff"
 
 
 
 
Team:
Graeme John Mike
 
 
 

Review 8 Mar 2024
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Neil and Graham were very polite and helpful. They moved all the furniture and boxes with no problem, very willing to help us with anything. My first experience using Removal firm and I would definitely use again and recommend to friends "
 
 
 
 
 
 

Review 8 Mar 2024
Recommended by customer in M33
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Courteous, friendly guys who worked efficiently and helpfully many years since I moved house so a new experience for us. "
 
 
 
 
Team:
Mw Jh Gw Ni Jg
 
 
 

Review 7 Mar 2024
Recommended by customer in L39
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent team
Thanks
"
 
 
 
 
 
 

Review 13 Jan 2023
Recommended by customer in WA12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nothing unusual but some quite steep stairs to deal with.
 

"Mike, Craig and Adam were great. Friendly, funny, and very hard working. A credit to the company. "
 
 
 
 
 
 

Review 11 Nov 2022
Recommended by customer in L31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
3 bed house
 

"All good. Might see stuff after longer time but will let you know if it comes up. Guys were great!"
 
 
 
 
Team:
Mike Neil Josh
 
 
 

Review 11 Nov 2022
Recommended by customer in PR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4 bed house move, including pool table and piano
 

"Very helpful from start to finish, would highly recommend. "
 
 
 
 
 
 

Review 11 Nov 2022
Recommended by customer in L20
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent problem solving, nothing to much trouble.
 

"Booked at V.Short notice, helpful and polite office staff.
Can't praise Craig and the team highly enough friendly, hard working we are delighted. "
 
 
 
 
Team:
Craig John Neil Adam
 
 
 

Review 22 Sep 2022
Recommended by customer in M41
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"Thank you for a smooth and efficient service. Staff were very friendly, professional and willing to accommodate our requirements.
Dolphin took the stress out of the final stages of our house move process. Highly recommended.
"
 
 
 
 
Team:
Mike Neil
 
 
 

Review 20 Aug 2021
Recommended by customer in L25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3-bed semi - 2-bed bungalow
 

"Arrived on time"
 
 
 
 
 
 

Review 30 Apr 2021
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"On-time, on budget, great job."
 
 
 
 
 
 

Review 30 Apr 2021
Recommended by customer in M7 1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Great service, friendly staff both in office and removers."
 
 
 
 
Team:
Mike Josh
 
 
 

Review 30 Mar 2021
Recommended by customer in L39
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had an issue with getting keys. But your guys were fab and so sorry for their wait.
 

"Your guys were very nice professional and quick.
Tidy.
Would recommend these again.
Thank you.
"
 
 
 
 
 
 

Review 30 Mar 2021
Recommended by customer in LI5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Lots of very heavy items moving to smaller house. Very difficult.
 

"Fantastic movers! Helpful, considerate and very hard-working."
 
 
 
 
Team:
Graeme Neil John
 
 
 

Review 5 Nov 2020
Recommended by customer in CH62
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent service throughout.

Completely hassle free

Thank you!"
 
 
 
 
 
 

Review 12 Oct 2020
Recommended by customer in L23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Mike Danny
 
 
 

Review 8 Oct 2020
Recommended by customer in L23
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 22 Jun 2020
Recommended by customer in L23
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very polite & friendly team. There was a long delay due to the estate agent giving us the wrong keys. Your team were very understanding."
 
 
 
 
 
 

Review 23 Mar 2020
Recommended by customer in L20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Easy, quick stress free! professional and polite
 

"As above move/completion day was eauert aspect of our move journey lasting 5 months from sale to completion"
 
 
 
 
Team:
Mark Greg
 
 
 

Review 3 Mar 2020
Recommended by customer in L17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Many thanks
for your services
thoroughly recommend!"
 
 
 
 
Team:
Mike Grah
 
 
 
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