Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating Chapman Removals and Storage 9.4/100
123 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 123 reviews since 2019
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The price represents value for money

 
 
 
Recent Reviews 
 
" I had been saving cardboard boxes and newspapers from friends for 18 months. I started packing up boxes six months before the move. Only a couple of weeks beforehand, the company supplied me with ar...."   more
 
" I can't praise the professionalism, helpfulness and friendliness of all the staff we came in contact with. The staff treated our goods with the utmost care and understood fully what we were going th...."   more
 
" The boys were great and before they left, they offered to move anything that was heavy for us to somewhere else which as 80 year olds was much appreciated"   more
 
" The removal team were first class in all respects. Unfortunately however, it has not proved possible to obtain reimbursement of a £200 reduction on the original estimate which was agreed in discu...."   more
 
 
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Review 23 Sep 2022
Not Recommended by customer in CF15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a large 5 bedroomed house to a small 3 bedroomed one, only one mile away. I had been decluttering for two years so that what I took with me would fit into the smaller property.

"I had been saving cardboard boxes and newspapers from friends for 18 months. I started packing up boxes six months before the move. Only a couple of weeks beforehand, the company supplied me with around 20 flatpack cardboard boxes which I had to make up and secure with tape myself. I did my own packing and nothing was broken!

Despite clearly stating that I am a disabled lone female pensioner, it felt as though this information had not been passed to the removal team. I felt rushed and pressured at both houses, with boxes and furniture being dumped in the middle of each room.

When asked, the men were willing to move the items so I could access the lounge and bedroom, but all other rooms were an inaccessible jumble. Frankly, it felt as though they were in a rush to finish early.

One item of wooden furniture was broken by them, which they denied on the day, but it can be fixed so I will not be making a claim.

Probably no one likes the process of moving house, but I feel these people would benefit from being encouraged to think about the needs of the person/people they are moving, especially if they are elderly and less able.

I didn't feel they were very respectful of my special pieces of furniture, but if you want a quick service to move large items from A to B, these are the people to call."
 
 
 
 


Review 16 Sep 2022
Recommended by customer in NP16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We engaged Chapman Removals to move our household items part into long term storage and part into self storage from Chepstow to Cardiff.

"I can't praise the professionalism, helpfulness and friendliness of all the staff we came in contact with. The staff treated our goods with the utmost care and understood fully what we were going through. I really can't recommend them highly enough."
 
 
Team:
Unsure
 
 
 


Review 12 Sep 2022
Recommended by customer in CF62
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 

"The boys were great and before they left, they offered to move anything that was heavy for us to somewhere else which as 80 year olds was much appreciated"
 
 
Team:
Sorry canít remember
 
 
 


Review 12 Sep 2022
Not Recommended by customer in PO22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
The team worked efficiently and helpfully throughout.
 
Cost: £7700
 

"The removal team were first class in all respects.

Unfortunately however, it has not proved possible to obtain reimbursement of a £200 reduction on the original estimate which was agreed in discussion following receipt of the original quotation. Also, when I was pressed for online payment by credit card I was not informed of the amount being deducted or have I ever received a record of the sum debited. It was only when I received the monthly statement from my credit card provider that I realised the sum charged did not reflect the agreed reduction. I believe that this is in breach of the conditions under which credit card payments are charged."
 
 
Team:
Shaun and team
 
 
 


Review 26 Jul 2022
Recommended by customer in CF23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Chapmans managed my move from a 3 bed house to a 2 bed first floor flat.

"Chapmans provided a friendly and professional service. It made the whole experience of moving far less stressful. I particularly recommend the packing service, well worth the extra cost."
 
 
Team:
Nathan was an absolute star. Very calm and patient not to mention hardworking.
 
 
 


Review 4 Jul 2022
Recommended by customer in CW11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and loading my property and delivering it all to the new house 160 miles away.

"The office staff were extremely helpful at a stressful time - my contract exchange and completion days were consecutive, making a firm booking very difficult. However the lady in the office and the manager helped me out and the move went ahead. The staff involved in the practicalities of the move were very polite, and worked tirelessly. Thank you."
 
 
Team:
Elaine, Paul, Keith, Nathan & 3 other young men
 
 
 


Review 15 Apr 2022
Recommended by customer in CF14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was a complex one involving 2 houses including my 97 year old mothers - all into one address.

"Chapmans were excellent from start to finish and exceeded our expectations certainly. From the first contact Elaine was helpful and friendly and always able to give good advice. When legal issues delayed matters she was reassuring and practical. Despite the Covid restrictions Keith conducted the estimate smoothly and with good humour.

On the day of the move, the team at both houses were brilliant. They were careful with belongings and tidy in their work. Whilst the amount to be moved into our new house looked frightening, the number of staff deployed made it all run well and as quickly as possible. They all interacted with us and made sure they asked where to put items etc.

Overall Chapmans provided a first class service"
 
 
Team:
Elaine, Keith, Keiron, Gareth, Shaun - everyone was great and made it all a lot easier
 
 
 


Review 5 Apr 2022
Recommended by customer in NP26
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from one side of the area to the other.

"They turned up between the times stated. They were polite and made me feel at ease. They just got on with moving my stuff. They were happy to wait around while we waited for our keys to our new home. They didnít make us feel rushed they just went with our timings. I would definitely recommend them they were brilliant.

They were very quick with the move and put furniture together that we had asked for which was great for when we were in as we didnít have to worry about putting things together."
 
 
Team:
There were so many I canít remember their names.
 
 
 


Review 23 Mar 2022
Recommended by customer in Cf62
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving out of Cardiff to a rural location.

"Thank you so much for all your help. Everything was greatÖ. From the lovely helpful staff in the office to the super efficient removal team. Will recommend.
A big thank you!!!!"
 
 
Team:
A team
 
 
 


Review 4 Mar 2022
Recommended by customer in CF14

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From a jam packed family home to a new build property that was still surrounded by building activity!
 
Cost: £1500
 

"Responsive. Friendly. Professional. Efficient. Hard working."
 
 
Team:
Shaun. Gareth. Rob. Joe
 
 
 


Review 3 Mar 2022
Recommended by customer in CF15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
During a storm they moved our 5 bed house with gym equipment and turned up on time, were vey courteous and careful with our items. Unfortunately, we had a delay getting our keys for the new house, but we found them very patient and understanding.

"I would use this company again as they were very helpful from the start of the process in getting a quote to promptly delivering our items, even with the delays we encountered on the day with getting the keys. I found every one extremely patient, courteous and helpful and were very understanding even though they had to wait for many hours for us to get our keys during a the worst weather. Thank you"
 
 
 
 


Review 5 Feb 2022
Recommended by customer in Cf64
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very pleased with the overall experience. The chaps doing the removals all introduced themselves, were corteous, polite and very efficient.

Thanks"
 
 
Team:
Martin, josh, Barry, Nathan, Joe and one other.
 
 
 


Review 4 Feb 2022
Recommended by customer in CF11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Chapmans helped us temporarily move furniture (including some heavy items) from two rooms to enable reflooring to take place.
 
Cost: £350
 

"The removal men (two on the first day, three on the following) arrived punctually and from the moment they arrived it was clear they were skilled and professional and carried out the work skilfully and efficiently without any delay. They were courteous and polite at all times.

One small problem arose when it was discovered that one item, a filing cabinet, was screwed to the wall, and it took some time to provide the appropriate tools to screw it back. However this was an unforeseen problem and it was dealt with without extra charge.
"
 
 
Team:
Sorry I don't remember their names.
 
 
 


Review 4 Feb 2022
Recommended by customer in NP15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted in at last minute over four days to fit in with other jobs.
 
Cost: £4500
 

"Fortunately builder of new home allowed leaving furniture prior to completion (6 days from exchange). This meant after Friday 10-12-21 exchange furniture could be left on the Monday, Tuesday and Wednesday prior to completion on 16-12-21. All heavy furniture treated with respect and left where requested in new home. Some boxes were not well labelled but not a complaint having been fitted in between other jobs."
 
 
Team:
Keith & Elaine in office and up to four names I can't remember who were all excellent
 
 
 


Review 3 Feb 2022
Not Recommended by customer in NP81
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 1/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 0/10
The staff were presentable punctual and polite
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 

"I was very impressed by the man who came for the initial visit. He was very knowledgeable and had several good pieces of advice for me.I had three firms quotations, but chose Chapmans as he gave a very good first impression. They were not the cheapest but I felt they would give a better service. Unfortunately none of his promises came to fruition. The move was a disaster. The actual removal men told me they had been given none of the information and they were going to do it their way and ignore any other instructions. They broke things and hid the evidence, parked illegally outside the front door and not in the private car park as previously arranged. They also were obstructing a neighbours front door and continually complained about the job throughout the move. Only one of the men were helpful. It was a horrible experience and I did write to voice these problems, only to get a reply saying that with hindsight they wished they hadnít accepted the move!"
 
 
Team:
I donít want to mention the men who were very rude, but Ross was fantastic
 
 
 


Review 3 Feb 2022
Recommended by customer in CF5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move.

"Excellent service from start to finish.

Punctual, hard workers and professional.

Made light work of the packing and removal / move.

Would highly recommend them!"
 
 
 
 


Review 3 Feb 2022
Recommended by customer in CF31
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Although the longest move within the UK I have experienced this is only the second by a professional company.
 
Cost: £2300
 

"All aspects of the move were carried out in a very professional manner. I have been very impressed with the standard of all staff that o had dealings being very high."
 
 
 
 


Review 3 Feb 2022
Recommended by customer in NP76
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
I moved from Blackwood to Abergavenny and took out my things I had been storing with you.

"There was a little hiccup which meant my things out of storage were delivered a few days later
Both my move and having the delivery of my things from storage went smoothly and both sets of workers were polite and extremely helpful.
I was very happy with the service and all the workers I. Dealt with were polite and helpful as were the office staff I spoke to"
 
 
 
 


Review 3 Feb 2022
Recommended by customer in EH9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had Chapman''s do a part load to get my daughter back from Caldicot to Edinburgh...some stuff to go to her Mums''s some to storage.
 
Cost: £1000
 

"Wales to Scotland. Top class start to finish.. absolutely no problems whatsoever....looked after us well."
 
 
 
 


Review 3 Feb 2022
Recommended by customer in CF14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and removals of 3 bed house within Cardiff.
 
Cost: £1400
 

"This was the second time I had used Chapmans for packing and removal and I couldn't be happier with the service I received. From the initial quote to the day of the move, the service I received was consistently professional, friendly and incredibly supportive. Moving is always a stressful experience but the service Chapmans provide helps to ease that part of the process. I consider it some of the best money I've ever spent and I would not hesitate to recommend them to others."
 
 
Team:
The whole team were wonderful from start to finish.
 
 
 

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