Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
32 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 32 reviews since 2019
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Superb team who packed and moved our entire home for us. This was invaluable given our 5 month old son."   more
 
" Move was smooth and easy. It was torrential rain but amazingly all of our belongings remained pretty dry! The three lads that moved our contents were quick and careful. Would definitely recommend Chap...."   more
 
" Thank you all for a fantastic service you made the day so much easier and relaxing"   more
 
" Chapman's were thoroughly professional and efficient throughout the whole process. Because of their overall diligence and care, a potentially stressful situation became a very pleasant experience. W...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 90%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
address 2
arrived 3
belongings 4
C 4
care 6
Chapman 4
Chapmans 8
clear 4
contents 4
damaged 3
easier 3
easy 3
efficient 7
efficiently 3
Elaine 3
Excellent 4
experience 3
extremely 3
finish 3
friendly 5
furniture 3
Great 6
guys 4
hard 4
helpful 8
highly 4
impressed 3
involved 3
Keith 3
let 4
needed 3
packed 5
polite 5
process 5
professional 6
property 3
Quote 4
rain 3
really 3
recommend 8
removal 7
Removals 6
service 12
team 8
Thank 5
think 3
trouble 4
visit 3
worth 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Oct 2019
Recommended by customer in CF11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Superb team who packed and moved our entire home for us. This was invaluable given our 5 month old son.
 
Cost: £1300
 

"Superb team who packed and moved our entire home for us. This was invaluable given our 5 month old son."
 
 
 
 


Review 7 Oct 2019
Recommended by customer in CF14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a three bed house to a bungalow. Move was smooth and easy. It was torrential rain but amazingly all of our belongings remained pretty dry!
 
Cost: £600
 

"Move was smooth and easy. It was torrential rain but amazingly all of our belongings remained pretty dry! The three lads that moved our contents were quick and careful. Would definitely recommend Chapman Removals to a friend in the near future."
 
 
 
 


Review 4 Oct 2019
Recommended by customer in CF31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very happy with the move from Chapman Removals the staff were so efficient and very helpful
 
Cost: £500
 

"Thank you all for a fantastic service you made the day so much easier and relaxing"
 
 
Team:
Martin, Joe, Kieran
 
 
 


Review 1 Oct 2019
Recommended by customer in CF23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A conventional house move from a 4 bed detached dormer bungalow to a 3 bed semi detached house.
 
Cost: £1030
 

"Chapman's were thoroughly professional and efficient throughout the whole process. Because of their overall diligence and care, a potentially stressful situation became a very pleasant experience. We could not have asked for more from them or their team of workers."
 
 
 
 


Review 21 Sep 2019
Recommended by customer in BS23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Got 3 Quotes from Removal Firms advertising through Checkatrade. Chose Chapmans, as they appeared very professional and efficient from the start, with competitive pricing. This is only the 2nd time we have used a Removal Firm.

"From the start, the Quote was clear and concise. Any Queries or advice, was given in a friendly and efficient manner, by Elaine. On the Move day, Josh and Ross, were very polite and respectful. They moved our belongings, from a 3 Bed Apartment, 1st Floor, No Lift, to Groundfloor 1 Bedroom Flat. They worked extremely hard all day. Enroute, they informed us of a major traffic issue and got our belongings into the 'new' Flat, quickly. Finishing just before a monsoon deluge of rain and high winds. The whole process from start to finish was made as stress free as possible."
 
 
Team:
Josh and Ross
 
 
 


Review 16 Sep 2019
Recommended by customer in BD13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was from Cardiff to Bradford on 2 September.
 
Cost: £3000
 

"My previously booked removal company let me down at the last minute. I was advised to try Chapman and at only 3 days notice, they stepped in and carried out my move. Keith came to the house to assess the move and the guys who packed and unpacked the van were so helpful and worked so efficiently - we were very impressed. Thank goodness for Chapman, we nearly lost the sale of our property."
 
 
Team:
Keith, Sean and Steve?
 
 
 


Review 16 Sep 2019
Recommended by customer in CF11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage in Cardiff and removal to London.

"Excellent service. I would recommend Chapman Removals and Storage services. They were really helpful and always gave us great suggestions. Elaine and Keith were super professionals. The day of the removal, we were very coordinated and they were punctual."
 
 
Team:
Elaine and Keith
 
 
 


Review 16 Sep 2019
Recommended by customer in CF14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from UK to Spain.
 
Cost: £2150
 

"I have been impressed to date. My move is from the UK to Spain and collection was speedy and efficient.
I am now awaiting arrival having obtained address and completion date for new property.
So far I am very happy with the service I have received.

C.Gray (Mrs)"
 
 
Team:
Keith and receptionist.
 
 
 


Review 12 Sep 2019
Recommended by customer in CF31
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a city to a town, 4 bed to a 5 bed, very smooth no issues.
 
Cost: £880
 

"Excellent service from start to finish, extremely helpful and polite from quote to removal."
 
 
 
 


Review 12 Sep 2019
Recommended by customer in NP18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from our 4 bed house into storage which involved 9 containers. The removal involved 3 days of packing and filling containers, one day before the Bank Holiday Weekend and then the Tuesday and Wednesday. The first day involved 6 Staff from Chapmans and two trucks. The phasing of the packing to leave things for the weekend was fine, but we did take precautions to keep everything not to be packed separate, good advice from the Company, as the packing goes quickly. A glass shelf from a display cabinet was broken and the Packers immediately said they would sort out a replacement rather than expecting myself to make a claim. A few items, like bed parts and chair cushions have ended up in different containers but that should not be a problem when unpacking. The Piano was going to my next-door Neighbour and that was easily accommodated. All the Staff were very professional and positive.
 
Cost: £2214
 

"I found Elaine and Paul from the Office were professional and understanding about the whole process of selling and moving house, both practically and emotionally.
The visit to complete the estimate by Paul was done thoroughly but speedily and indicated a lot of experience and flexibility when we were unsure what furniture we might not keep or how to move our piano to our Neighbours. While Paul actually predicting accurately what would be involved in the move.
Chapmans was recommended by another local removal company as being the best for our sort of move, where our house contents were going into storage for a time. Also they had moved a number of our Neighbours without a problem.
I would strongly recommend using the packing service as the work involved is challenging for the Householders to do themselves.
"
 
 
Team:
Martin and Barry did most of the move but James on the first day worked really well packing dishes and glasses. As mentioned above I found Elaine always helpful and positive. Paul gave a lot of good advice when he visited.
 
 
 


Review 11 Sep 2019
Recommended by customer in NP18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out of an old three storey stone cottage in the centre of a busy village into storage for several months

"Liked them from the start from the telephone sales; the initial home visit and the support throughout the process. Easy to contact and speak with both before and after the move. The removal team worked hard and caused no damage to the property or to belongings. Would recommend them highly"
 
 
Team:
Elaine on the phone afraid cannot remember the rest of the team
 
 
 


Review 11 Sep 2019
Recommended by customer in SP2

 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from home into store for two and a half weeks, then move out of store to new home. The first property was a semi-detached house, the second was a first floor apartment.
 
Cost: £1943
 

"A prompt response to our request for a quote. The representative was an excellent communicator, thoughtful and considerate, at pains to alleviate our concerns s to how special items of our belongings would be transported and cared for. The quote came in at the mid-range, it was the representatives performance that clinched it for Chapman.
Contact with office and administrative staff was also excellent, prompt confirmation via email, and no enquiry was too much trouble,
Payment arrangements were explained clearly.
The move into store proceeded smoothly, but there were some minor concerns. There was a clear difference between FT Chapman employees and the "casual" workers. The latter were clearly less technically aware and lacked expertise with the handling of larger items e.g settees. The FT employees were excellent.
The move out of store involved a 90 mile journey. The crew arrived within the alloted time frame and were excellent. They moved our furniture and belongings in efficiently and speedily. This was more difficult than the move into store as it involved carrying everything to the first floor apartment.
Only one item was damaged, a standard lamp. The damage must have been obvious to the employee moving it, but it was not drawn to my attention. Once again this marked the difference between FT employees and those not on a permanent contract, A FT employee would have immediaely noticed that there was something fundamentally wrong with the lamp. The insurance claim is in progress."
 
 
Team:
Sorry, names become more difficult to remeber as you age. Martin was the team leader for the move out of store. He was excellent.
 
 
 


Review 11 Sep 2019
Recommended by customer in CF5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from old to new house
 
Cost: £750
 

"Really happy with Chapmans- nothing was too much trouble. All very polite and helpful and they had a very good system of unpacking. Made a stressful experience much better."
 
 
Team:
Keith and the team
 
 
 


Review 17 Aug 2019
Recommended by customer in CF39
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very pleased with the service we had when moving with chapmans there to start very prompt very quick and efficient all our belongings looked after with care nothing to much trouble. We pick up the key and was all ready at our new home and empty the lorry very quickly everything in the room we d labelled wound recommended the.

"Apart from the review above we couldn't give seven days notice but made a big effort to fit us in attending to the removal service we needed"
 
 
 
 


Review 16 Aug 2019
Recommended by customer in NP16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men were very competent and friendly. Great skills and patience.

"All went smoothly and punctual."
 
 
Team:
Don't know but I tipped them
 
 
 


Review 14 Aug 2019
Recommended by customer in CF23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved from Cyncoed to Penarth We had not moved for Over 25 years and were quite stressed. Shaun and his team from Chapmans were the epitome of calm professional and friendly. Our belongings were treated withy care and respect. They all worked tirelessly and with a smile. A pleasure to do business with. Would thoroughly recommend. However , donít think I will be moving for a while 🧹
 
Cost: £1800
 

"The estimator was friendly and professional and clear I. His comments
The team who moved us were friendly and very hard working
They treated out possessions with great care
They worked tirelessly in the rain
Would recommend"
 
 
Team:
Shaun and team
 
 
 


Review 13 Aug 2019
Recommended by customer in CF38
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £640
 

"First class service from beginning to end."
 
 
 
 


Review 1 Aug 2019
Recommended by customer in NP10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service, arrived when they said and just cracked on. Second day the same. Friendly and helpful throughout. We had to change the date of our move a few times due to chain complications , however Chapmans still pulled off the move during this busy period. Would highly recommend.
 
Cost: £1500
 

"From our initial home visit to receiving our quote was very quick. Everything was described in detail and the home visit was very though.
All time lines were covered and payment terms.
We had a part load (day before) which all went as described and on the day of actual move likewise. House was vacated by 10.30am!

Unloading was quick and efficient,

Could have done the whole thing cheaper , but I think for absolute peace of mind and a very professional service we would highly recommend Chapmans,

"
 
 
 
 


Review 25 Jul 2019
Recommended by customer in NP20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My things were moved from a Birmingham store to Fox''s in Newport, (but run by Chapman''s in Cardiff), South Wales, about twenty years ago. Both Chapman''s and Fox''s have always treated me courteously and have moved my things efficiently.

"All my enquiries have been dealt with efficiently. As I live entirely from my old age pension, plus pension credit, I am very hard put to it to be able to pay their fees for removals to a Cardiff auction house and their rent charges. Thus I am obliged to sell all that I own and finish storing anything. But that is not their fault!"
 
 
Team:
No idea.
 
 
 


Review 14 Jul 2019
Recommended by customer in NP19

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £870
 

"We were very impressed with the team of men sent to move our furniture to our house. My only complaint would be that the man who came and packed all the contents the previous day also packed my car keys phone charger and medications that my husband and I needed."
 
 
 
 

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