Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
67% recommended   Rating 9.2/10
3 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 3 reviews since 2019
 
 
 
Sales & Support 9/10 Sales & Support Rating 9.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 8.3/10 Packing & Handling Rating 8.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service, reasonable price and all staff involved have been extremely polite, friendly and helpful. We would highly recommend."   more
 
" Whilst the removers were polite and speedy, the did not take as much care with our items as we felt they should. An expensive television was damaged to the extent that we have had to buy a replacemen...."   more
 
" First class service"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 100%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 67%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 100%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 67%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 67%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

polite 2
service 2
broken 1
care 1
china 1
claim 1
class 1
damaged 1
discovered 1
dropped 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 15 May 2019
Recommended by customer in CF14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A local 2 day move from a 3 bed to a 4 bed, 3 storey house.
 
Cost: £1200
 

"Great service, reasonable price and all staff involved have been extremely polite, friendly and helpful. We would highly recommend."
 
 
Team:
Would like to say a big thank you to all
 
 
 


Review 2 May 2019
Not Recommended by customer in SA4

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic removal 50 miles in South Wales.
 
Cost: £1300
 

"Whilst the removers were polite and speedy, the did not take as much care with our items as we felt they should. An expensive television was damaged to the extent that we have had to buy a replacement - we think they did not use a protective bag for it. Also at least one box was dropped, and glassware and china broken. We have not made a claim as we discovered there is a limit under the policy of 40 per item, so it is not worth the trouble."
 
 
Team:
Names not known
 
 
   Business Reply:

Dear Mr N
Thank you for the kind comments and scores for our service. Our manager, Keith Domican is trying to contact you to assist with an insurance claim for the damages mentioned, as you took the cover offered to you when you boked.
I hope that this will help and we are very pleased to have been entrusted with your move.
Regards
Stephen Denning
Customer Services Manager
 


Review 2 May 2019
Recommended by customer in NP18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I found Mr Domican extremely helpful and professional during the survey. In addition to this his team were first class and a credit to the company. I''m not hoping to move again soon but would certainly use their services again!

"First class service"
 
 
 
 

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