Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Chapman Removals and Storage 9.5/100
86 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 86 reviews since 2019
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with the whole moving experience. Chapman Removals were very helpful throughout the whole process. From the initial visit, to the collection of moving boxes, we felt Chapman's were a hig...."   more
 
" We booked with Chapmans at the last minute as our original company let us down. Chapmans gave us a quote within a day and confirmed the booking within a short period of time. The process was simple an...."   more
 
" Arranged for a long standing unit to be cleared . Contents were household contents . Staff acted professionally and sympathetically . Would definitely recommend and thank you to Kieth of your llanishe...."   more
 
" Have already done so ar the beginning, apologies if in the wrong place"   more
 
 
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Review 23 Feb 2021
Recommended by customer in CF5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved us from a new build four bed detached to a four bed dormer bungalow, with a narrow drive and difficult stairs.

"Very pleased with the whole moving experience. Chapman Removals were very helpful throughout the whole process. From the initial visit, to the collection of moving boxes, we felt Chapman's were a highly professional and friendly company. I would recommend them to anyone wishing to move hassle free!"
 
 
Team:
Can't remember names, but very helpful and friendly.
 
 
 


Review 22 Feb 2021
Recommended by customer in NP20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved a 3 bedroom property with a few particularly heavy items and valuable goods.

"We booked with Chapmans at the last minute as our original company let us down. Chapmans gave us a quote within a day and confirmed the booking within a short period of time. The process was simple and the communication was excellent.

Sean and his team of removal men did an excellent job. They were polite, friendly and professional throughout.

Moving home is particularly stressful and we were concerned about the safety of our belongings prior to the move, however once Sean and his team arrived, they immediately made us feel that our belongings would be safe and secure in their hands. All COVID guidelines were followed.

Overall we were very impressed and we would definitely recommend using Chapmans to anyone moving home in the future.

Thank you and"
 
 
Team:
Sean, Joe, canít remember other guys names sorry.
 
 
 


Review 22 Feb 2021
Recommended by customer in CF5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Old house clearance
 
Cost: £690
 

"Arranged for a long standing unit to be cleared . Contents were household contents . Staff acted professionally and sympathetically . Would definitely recommend and thank you to Kieth of your llanishen Cardiff office . John davies"
 
 
Team:
Kieth ( Llanishen Cardiff office
 
 
 


Review 22 Feb 2021
Recommended by customer in GL13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went as planned. The men were courteous and efficient, it was a good experience both to and from. Would recommend Chapmans.
 
Cost: £1300
 

"Have already done so ar the beginning, apologies if in the wrong place"
 
 
Team:
Canít remember
 
 
 


Review 22 Feb 2021
Recommended by customer in CB6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Cardiff to Cambridgeshire.
 
Cost: £2000
 

"Chapmans were excellent from start to finish, the staff was friendly and very flexible with the move.
The movers were excellent and very fast at packing and unpacking.
Brilliant job, can't fault them."
 
 
Team:
Keith and Elaine
 
 
 


Review 22 Feb 2021
Recommended by customer in CF64
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house in Penarth to a 5 bed house in Penarth. With packing the day before.
 
Cost: £1300
 

"We moved a 4 bed house to a 5 bed house locally in Penarth. The team packed the day before (2 people) and moved us with 4 people. Everything was really smooth. Nothing was trouble, everything was quickly but very safely packed. Unloading was fast and items put where we needed them, always asking if they werent sure. A really friendly group of people. They came back a few days later to get the boxes and paper to reuse rather than it go to the tip which is great considering the waste there would have been.

Weve used them twice now and whilst I hope to never move again, I would recommend Chapmans to anyone who needs a removal firm!"
 
 
Team:
Keiran and Dan, plus 2 others whose names I never caught - but thank you to you all!
 
 
 


Review 22 Feb 2021
Recommended by customer in Bs13

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was brilliant, I had no worries at all with regard to safety of my items.

"The removers arrived on time , they were very polite and friendly and did the work with great care . They worked really well together Barry I think was the lead remover . They took my ottoman bed down and reassembled it at the new property and all the boxes were put in the appropriate rooms with the mattresses having covers supplied by Chapmans. I would highly recommend Chapmans , their service from the first phone call to the last box was exceptional."
 
 
 
 


Review 19 Jan 2021
Recommended by customer in CB10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
we moved our possessions from the house to store and from store to a new house. all went perfectly. The removal men were helpful, efficient and arrived on time. They also liked the doughnuts I bought!

"All very efficient. the only problem was finding them when I went to pick up the boxes. we ended driving down a one way street and getting a fine."
 
 
Team:
I don't know
 
 
 


Review 18 Jan 2021
Recommended by customer in SN3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was into storage, the team were very good, arrived on time and were very quick.

"I haven't finished with dealing with them as I am waiting to move into my next home, all my worldly goods are in storage with them."
 
 
Team:
Sean & team
 
 
 


Review 18 Jan 2021
Recommended by customer in CF23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house.

"We were delighted with the service we received from the Chapman team which was professional and courteous from start to finish and ensured our move was as stress free as it could be. We used them for packing and disassembly/assembly of furniture which saved us a lot of pressure!

We were in a chain of 9 which experienced some difficulties due to a party relocating from London (not with Chapman!). This resulted in a c6 hour delay to the whole chain and meant the Chapman team sitting in the removal van with a long wait before they could unload our house. I cannot thank them enough for their patience and going the extra mile. I would highly recommend them."
 
 
Team:
Keith, Paul, Elaine, Sean & crew.
 
 
 


Review 18 Jan 2021
Recommended by customer in CF23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home removals
 
Cost: £2400
 

"Helpful throughout - nothing was too much trouble.

Friendly, and efficient.
"
 
 
Team:
cant remember now - its 7 weeks ago
 
 
 


Review 8 Jan 2021
Recommended by customer in SA2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from 5 bedroom property in Berkshire to house in Swansea. Move entailed full packing and removal service.

"I would thoroughly recommend Chapmans who were able to move us with very little notice/time. The whole team did a superb job and made the move so much easier."
 
 
Team:
Steve? Can't remember but team did superb job.
 
 
 


Review 18 Nov 2020
Recommended by customer in CF24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The office team where amazing, friendly and very helpful guiding me through the process, with lots of helpful advice. The movers were so quick & organized all on van in a matter of hours. Whilst using all the necessary covid guidelines.

"The whole team were amazing from start to finish. All friendly, helpful & experienced in what they do. Especially with the complications of covid & lockdown. All went to plan, even though the date was a little last minute. Everything was move successfully & all in on piece to new address.
My whole family has used Chapman's for removals & come highly recommended."
 
 
 
 


Review 16 Nov 2020
Recommended by customer in cf15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 5 bedroom property into a rental property and storage unit

"First class service. A very stressful day was made much easier with the fantastic help from the removal men. Can't thank them enough"
 
 
Team:
Andrew I think? and 2 others (sorry I have forgotten)
 
 
 


Review 14 Nov 2020
Recommended by customer in CF46
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from rented to own property

"Best removers in south wales"
 
 
 
 


Review 14 Nov 2020
Recommended by customer in YO12
 My Age: 60 - 69 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved across the country during the pandemic

"The service was very helpful when there was uncertainty about moving date up to the last minute. The move was very efficient and they took great care of my property. Everyone was friendly and helpful. They complied with safety measures for covid19. Communications were good. Really happy with the move."
 
 
Team:
Shawn, James, Joe
 
 
 


Review 13 Nov 2020
Recommended by customer in Cf15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weather was very wet and windy but the men were very helpful and effficient

"Chapmans came recommended and I would certainly recommend them.
I was moving on my own and they were very helpful and efficient. They took the stress out of the move."
 
 
 
 


Review 13 Nov 2020
Recommended by customer in NP20
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from Guernsey using a van I hired and they moved everything from the van into the house. This was a last minute job, as I had been unsuccessful in obtaining anyone beforehand due to travel times from Guernsey with sailings in bad weather.48 hours notice asked them for help and was exceptional.
 
Cost: £300
 

"Excellent service all round. I was a little late arriving to my new place but they waited patiently,and even with a few phone calls to me as I was driving along the motorway I managed to be there with them still waiting."
 
 
 
 


Review 1 Oct 2020
Recommended by customer in CF31
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving to a different county in wales.

"Fast, efficient and every single items or box was treated with care. We couldnít believe how fast the crew worked on the day and made the move stress free and and easy as it could have been. We could not be more impressed with the service!"
 
 
 
 


Review 30 Sep 2020
Recommended by customer in CF23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from a house into store for 3 months prior to removal from store into a new house when completed.
 
Cost: £1915
 

"Efficient service provided by polite and pleasant staff."
 
 
Team:
Sorry but my memory is not as good as it used to be !
 
 
 

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