Chapman Removals and Storage

3e Pentland Close, Cardiff Industrial Park
Llanishen Cardiff
South Glamorgan
CF14 5DJ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating Chapman Removals and Storage 9.4/10
55 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 55 reviews since 2019
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The move was very stressful, given that exchange of contracts only took place 2 days before moving day. The firm arrived promptly on the day before the move and took most of the boxes and furniture, s...."   more
 
" Really pleased with the service from Chapmans from start to finish. They totally took the stress out of moving. Money well spent in my opinion. They packed the house up for us quickly and efficient...."   more
 
" From the first personal contact with Mr.Paul O'Sullivan,who assessed the removal cost,to the final completion of the removal the operation was carried out in a very professional manner and all the ...."   more
 
" Very polite and helpful staff. Very keen to please and done with as less a fuss as possible. Whilst moving out was very efficient our moving in experience was very different. Because the house w...."   more
 
 
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Review 20 Apr 2020
Recommended by customer in Np8

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from a 5 bedroom house with limited access to a 3 bedroom bungalow. Prior to the move I had decluttered and packed all boxes myself.
 
Cost: £1200
 

"The move was very stressful, given that exchange of contracts only took place 2 days before moving day. The firm arrived promptly on the day before the move and took most of the boxes and furniture, so made a good start to the removal process. On the actual moving day, I felt that they put unnecessary pressure on me to complete the packing, especially given that we sat for 2 hours outside the new property before the keys were available. To me this made no sense and made a stressful experience worse.I made them aware that the keys would not be ready until early afternoon but this made no difference, they were keen to be on the way from the old property by 10.30am. The journey time to the new property was 45 - 60 mins

Once the keys were available, 1.30 pm, the firm were very efficient at unpacking, completing in 1.5 hours. On unpacking I expected more breakages, but only 2 items were broken, so they took good care. I have only 1 item missing, a brand new saw ( still in packaging), which I have, despite unpacking all my goods, been unable to locate.

I would like to award the firm a 4 star rating, which would have been 5 stars, but for the unnecessary added stress on moving day."
 
 
 
 


Review 5 Apr 2020
Recommended by customer in CF5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and moving.
 
Cost: £1000
 

"Really pleased with the service from Chapmans from start to finish. They totally took the stress out of moving. Money well spent in my opinion.

They packed the house up for us quickly and efficiently - we left them to it and by the time we got home from work it was done. They gave us good advise regarding what to leave unpacked for our last night in the house (such as having an overnight bag, keeping some cleaning products etc). The following day the team arrived promptly and finished packing the final bits. As soon as we had the call from the solicitors to confirm completion, the team met us at the new property, reassembled and unloaded everything into our preferred rooms within just a few hours.

They made moving a very smooth and stress-free process.
"
 
 
 
 


Review 4 Apr 2020
Recommended by customer in DG90
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £2286
 

"From the first personal contact with Mr.Paul O'Sullivan,who assessed the removal cost,to the final completion of the removal
the operation was carried out in a very professional manner
and all the staff were courteous,patient and worked with good humour."
 
 
Team:
Paul, Dan
 
 
 


Review 3 Apr 2020
Recommended by customer in CF72

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £50
 

"Very polite and helpful staff. Very keen to please and done with as less a fuss as possible.

Whilst moving out was very efficient our moving in experience was very different.

Because the house we were moving in to was empty your people were in the van. And half empty before we arrive. So that meant very little conversation about where everything was to be placed was held. We continually had to ask for items to be moved.

We have an on going issue regarding a lost echo Alexa which you said you were still looking for . We are surprised you havn't got back to us. it definitely wasn't left in our last house and not a sign of it in our new abode halving checked everywhere and everything"
 
 
 
 


Review 3 Apr 2020
Recommended by customer in dn9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from Tonypandy to Doncaster 6.3 2020

"Sean and James excellent. we were missing £20/£30 cash from my wife's purse. Also missing after fully unloading yesterday
one Cartier Gents watch (not an original)
one Pasha Cartier Gents Eau de toilette
one new eau de toilette Gents spray Dolce and Gabbana (Empty box kindly left)
One eau de toilette perfume spray (La Belle Lancôme)

I am certain that neither Sean nor James was involved.
The person involved did not work in the afternoon

The supervisor and James were very good
I thought it strange that two members of staff went out for take away food at lunchtime"
 
 
 
 


Review 2 Apr 2020
Recommended by customer in CF10

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office move
 
Cost: £1000
 

"Chapmans were absolutely fantastic when it came to moving our office. We would highly recommend them."
 
 
 
   Business Reply:

Thanks Vicki and I hope you have settled in. Stay safe and keep in touch. Keith
 


Review 12 Feb 2020
Recommended by customer in CF36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were only moving a short distance but had to change the removal date several times and we were downsizing considerably.
 
Cost: £696
 

"We were really pleased with the removal company. From start to finish they were helpful and courteous. On the day of the move the men arrived on time, worked very efficiently with very little disruption to ourselves. We had paid to have a few items of furniture dismantled and reassembled and this was done to a very high standard.
I had several conversations with the office staff prior to the move as we had to change the removal date several times, they could not have been more helpful. I would definitely recommend this company, they were extremely professional at all times."
 
 
Team:
Elaine
 
 
 


Review 5 Feb 2020
Recommended by customer in CF14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from a room in shared accomodation into a two bedroom house. All of my furniture had been in storage so the removal was of my items in storage.
 
Cost: £250
 

"The staff rang to let me know they were on their way. They were very efficient and put items in the rooms I asked. They were very polite, introduced themselves and were friendly. Wonderful service and would definitely recommend."
 
 
 
 


Review 31 Jan 2020
Recommended by customer in CF14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving bed between two houses involving lots of stairs

"Company easy to deal with, arrived when expected and delivered as expected taking care of personal property. Job done- very professional"
 
 
 
 


Review 28 Jan 2020
Recommended by customer in PL9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house in Penarth to smaller 4 bed in Plymouth.
 
Cost: £3000
 

"Office staff were very helpful.
The quote was done by a person who clearly had a lot of experience. His estimate of the number of boxes needed was spot on.
The guys who packed the fragile items were amazingly quick
All the removal tea were very pleasant and did their work confidently"
 
 
Team:
Elaine, John, Matthew
 
 
 


Review 20 Jan 2020
Recommended by customer in CF5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently used Chapmans to help us move, we had the full packing service (including dismantling) and they were a DREAM to work with. They were incredibly calm, relaxed and more importantly, flexible. We were loading the van before even exchanging and then completed the next day. They took ALL the stress out of moving and I cannot recommend them highly enough. A* service.
 
Cost: £1100
 

"We had quotes from 4 different removal companies and Chapmans were very competitively priced.

We had the full packing service including dismantling, which is worth every single penny, especially with two small children, as the level of disruption was reduced to a minimum, up until the day before the move the house was 'normal'.

Chapmans did not disappoint, they were a DREAM to work with. They were incredibly calm, relaxed and more importantly, flexible. We were loading the van before even exchanging and then completed the next day (thankfully without a hitch!). They took ALL the stress out of moving and I cannot recommend them highly enough. A* service.

HUGE THANKS to the entire team, Elaine, Keith and the lads who worked so hard to take care of our belongings. They even collected the removal boxes swiftly to reuse them. #recycle #reuse"
 
 
Team:
Elaine, Keith
 
 
 


Review 2 Jan 2020
Recommended by customer in CF5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Generally the move went well, although a few small items were left in the old house and the lights were left on which was a shame. Apart from that the move was well organised.

"Reasonable good move nothing much to complain about"
 
 
 
 


Review 30 Dec 2019
Recommended by customer in CF71

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house a week before Christmas, with two young children.

"Our experience of Chapman's was exceptional from start to finish.

From the moment we contacted them for a quote, everyone we dealt with was polite and helpful, and demonstrated a real can-do attitude. Everything was explained really clearly, and all of our concerns were quickly put to rest.

On the day of the move, the staff were all fantastic. Nothing was too much trouble, and they were quick and efficient while treating all of our things with the utmost care. Our two young sons thought the team were so lovely that they wanted to invite them round for Christmas dinner!

We would heartily recommend!"
 
 
Team:
Daniel, Ke
 
 
 


Review 30 Dec 2019
Recommended by customer in CF14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £739
 

"From initial consultation to the actual move the customer care was professional. The whole team were highly professional and delivered an excellent service.

Elaine from management team gave excellent advice and support.
Paul gave superb advice on the assessment visit.
Keith branch manager ensured boxes were delivered and collected as arranged.
Andrew and Barry were professional and organised. All boxes were handled with care and placed in appropriate rooms. Their people skills made the move stress free."
 
 
Team:
Elaine, Paul, Andrew, Barry
 
 
 


Review 30 Dec 2019
Recommended by customer in CF23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and packing service, moving from our 3 bed terraced house to a 4 bed semi.
 
Cost: £2300
 

"We cannot recommend Chapmans highly enough. They completely took the stress out of moving. An army of removal men turned up at our house and packed and decanted everything into a big lorry to take to our new house. No job was too much trouble. they provided a fantastic service from start to finish."
 
 
 
 


Review 30 Dec 2019
Recommended by customer in NP15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving from a four bedroom property to a three bedroom property. Loads of furniture, wall hangings, ornaments, books, crockery. Plus a lot of outside furniture and large plant pots.

"Chapman Removals were absolutely brilliant from my initial phone to the completion of a very difficult move. They had loaded all of our possessions and furniture into three vehicles over a period of three days as we booked them to pack several categories of our possessions.

On the final day three vehicles were outside the property we were moving into waiting to unload but unfortunately our purchasers failed to complete. It was agreed for the three vehicles to return to their depot and await our call with an update.

The completion finally took place four days later, all we needed was for the vehicles and staff to be available to complete our move. The office pulled out all the stops and two of their staff agreed to make one delivery on the Saturday and a further two vehicles were arranged for the Monday plus another member of staff.

We cannot fault any of the workforce, they were courteous, cheerful and extremely helpful. They worked extremely hard, were very well mannered, well dressed and a credit to their employers.
We have already recommended them to our Estate Agents and also my brother who will be moving sometime during 2020."
 
 
 
 


Review 30 Dec 2019
Recommended by customer in CF14
 My Age: 30 - 39 
 I'm: Female 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full 4 bedroom house pack and removal
 
Cost: £1200
 

"We used Chapmans to pack our 4 bedroom house and move us to our new home. The service was great from the first point of contact: the surveyor came out quickly & was on time, professional and helpful; the packing service was brilliant and the move itself went smoothly with no damage or breakages. On moving day, emptying our house took longer than anticipated so chapmans sent more staff to help at no extra charge. They also came out quickly to collect our empty boxes which was really good. They really took the stress out of moving with very helpful friendly staff at a very competitive price. Would definitely recommend."
 
 
 
 


Review 23 Nov 2019
Recommended by customer in SW4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Wales to London with an extra Cambridge delivery.

"Everyone was helpful and relaxed about the job and they knew what they were doing."
 
 
Team:
Andrew, Thomas
 
 
 


Review 21 Nov 2019
Recommended by customer in NP12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My furniture etc was picked up on the 23rd August 2018 from my house in Erith and was put into storage. All my belongings were delivered on the 12th November to my address in Blackwood.
 
Cost: £800
 

"All my furniture and other items were picked up on the 23 August 2018 on time and were put into storage. The items that I requested to be delivered to Blackwood were delivered within a couple of days. On the 12th November, as requested, my furniture and other items that had been in storage were delivered to my house in Blackwood. No items were damaged. It was all very straightforward and uncomplicated."
 
 
Team:
Elaine
 
 
 


Review 20 Nov 2019
Recommended by customer in NP18

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal men turned up on time, and were very helpful with extra packing as required. Then on arrival at my new address they efficiently quickly moved my furniture and boxes into my new flat.

"The whole business of moving was made far less stressful by the helpful
staff"
 
 
 
 

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