Britannia Ryans Move International

1 Orbital Business Park, Argon Road
London
London
N18 3BW

Removers - Removals Companies

Listed under:  Removers / Removal Companies
85% recommended   Rating 8.9/10
59 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
8.9 /10 Overall Rating 8.9/10
Based on 59 reviews since 2014
 
 
 
Sales & Support 8.6/10 Sales & Support Rating 8.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 8.7/10 Collection & delivery Rating 8.7
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Communication excellent. 3/4 week turn around which was as expected. All items taken care of and protected. Friendly efficient movers, really happy with service."   more
 
" On the day itself, two very personable chaps came in and have carefully packaged all fragile items, removed all furniture and did so in an efficient but most importantly, as it is is a bitter sweet ta...."   more
 
" friendly staff and efficient"   more
 
" They never responded to my emails unless I chased with a call. Two days before the move I was advised that they would not be able to provide their services due to the fact that the crew would be busy ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 79%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 88%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 78%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 49%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 74%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 56%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrival 2
arrived 2
aspects 2
boxes 2
brilliant 2
Britannia 4
Brittania 2
broke 2
care 2
correct 2
courteous 2
crew 5
damaged 2
definitely 2
delivered 2
efficient 6
efficiently 2
excellent 11
extremely 5
flat 2
forgot 2
Friendly 5
furniture 4
Good 11
great 3
happy 6
hard 3
having 2
help 2
helpful 2
Highly 3
keys 2
lack 2
late 3
months 2
movers 2
moves 2
need 2
Packing 2
professional 6
really 4
recommend 8
removal 9
Ryans 4
service 12
smoothly 3
storage 3
stressful 4
team 8
Thank 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 Oct 2019
Recommended by customer in SE1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from London to Dublin.
 
Cost: £375
 

"Communication excellent.
3/4 week turn around which was as expected.
All items taken care of and protected.
Friendly efficient movers, really happy with service."
 
 
 
 


Review 16 Oct 2019
Recommended by customer in E17
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I am pleased to provide a review of the team from Britannia Ryans Move International. Excellent from start to finish. Mr Ryan himself attended to review the property and provide the estimate for the job and they then kindly provided packing materials so I could steal a march on packing (which they would do) to permit the opportunity to clean and tidy within my moving time frame.

"On the day itself, two very personable chaps came in and have carefully packaged all fragile items, removed all furniture and did so in an efficient but most importantly, as it is is a bitter sweet task for the seller of a home, in a personable and charming manner.

Highly recommended and a pleasure to work with.

I would whole heartedly recommend this team and am grateful for their excellent work.

Mark Robertson"
 
 
Team:
I would but on shaking hands with the team I did not catch their names, but have separately advised the director of the Company how excellent they were.
 
 
 


Review 16 Sep 2019
Recommended by customer in NW5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to upper level of maisonette for pre of building works plus return of goods on completion of works.
 
Cost: £642
 

"friendly staff and efficient"
 
 
Team:
sorry cant remember but they were very nice and friendly
 
 
 


Review 12 Aug 2019
Not Recommended by customer in SW1W

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 3/10
Our property was collected and delivered as agreed
Service 3/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
They were 1h20mins late. Therefore I missed my pre-booked moving in lifts session. They forgot one of my suitcases upstairs, luckily I was overseeing the move so reminded them to pick this up.

"They never responded to my emails unless I chased with a call. Two days before the move I was advised that they would not be able to provide their services due to the fact that the crew would be busy elsewhere and would not be able to arrive on time. They were 1h20mins late. Therefore I missed my pre-booked moving in lifts session. They forgot one of my suitcases upstairs, luckily I was overseeing the move so reminded them to pick this up."
 
 
Team:
Stephen Zheng
 
 
   Business Reply:

Dear Mr G,

We apologise for the inconvenience caused. As you know, we had a move booked in the morning before yours and your small collection for the afternoon.
For reasons beyond our control we could not complete the first as expected. Hence we had to bring in another crew + vehicle to cover your collection. Your move was booked for saturday afternoon when our office was close also contributed to the lack of communication.
I would like to apologies again and confirmed we now have procedures in place so this does not happen again.
 


Review 6 Aug 2019
Recommended by customer in Hp18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from flat to house. The movers were excellent managing awkward spaces with large furniture.

"The removal company was excellent and punctual providing a phone call in the morning to let me know they were on their way. The furniture was protected and wrapped and treated with respect. The staff worked extremely hard. The staff then delivered the furniture and made sure it was placed in the correct room and was unwrapped and set up. The flooring was protected. Everything was handled smoothly and without fuss. Would highly recommend this company."
 
 
 
 


Review 30 Apr 2019
Recommended by customer in GU12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removal from a 2 bed flat in North London to a 3 bed, 3 story house in Surrey. Included some very delicate items (multiple guitars) and a full sized cross trainer, two sofas, a large bed, etc. The team did an amazing job packing, disassembling, and reassembling all of our furniture. They also worked very hard getting some of our furniture up two flights of stairs at the new house; as well as navigating some difficult corridors. Additionally, it was a tight timeline between exchange and completion (7 days) so they were very flexible in fitting us in.
 
Cost: £2700
 

"The whole service we received from Brittania was amazing. This is our second move using them- and we can highly recommend their service. They were extremely flexible in fitting in our removal, as we had a tight timeline between exchange and completion (7 days). The team who came out to pack up the flat were lovely and very professional. They worked exceptionally hard to get all items packed and secured safely, including many delicate items such as guitars, Waterford glassware, TVs, etc. Also, due to the shape of the flat, many items had to be disassembled to get out- which was done quickly and safely.
We also had a self storage unit which we wanted to be picked up by the movers on the way to our new home. This was done very smoothly with no issues- and they were happy to do this for us.
Upon arrival to our new home, the team arrived early to start moving us in- which was amazing as we got the keys before 12pm. They called first to ensure we were ready.
They worked exceptionally hard getting everything into the house and made sure we were happy with the positioning and reassembly (where required). They also didn't give up when it was a little tricky to get some furniture upstairs, such as a cross trainer and a large awkward sofa.
The team were even clever in packing our clothes to ensure those which were hanging weren't left creased in a box.
The service was great- can't fault it- and would definitely book Brittania again."
 
 
Team:
Linden & Tommy
 
 
 


Review 14 Feb 2019
Recommended by customer in HA4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The men arrived promptly and after discussion with what needs to be done over a cuppa, they got on with their work. They were more than happy to accommodate any requests.
 
Cost: £1215
 

"Chris came to do the site survey and was most professional to the others I had seen. Chris made suggestions and gave advice which was useful. The quote was the most expensive, but you get what you pay for.


The removal men were friendly and accommodating and evidently experienced in office/house moves as I was completely overwhelmed with it all."
 
 
Team:
Lindel, Adam, Dean, Horaz ? (sorry!)
 
 
 


Review 25 Dec 2018
Recommended by customer in WD17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £4000
 

"Excellent - as predicted I cannot create a more positive response towards retrieving my home contents from Ryans storage for 4 months. Yes - a few things broke - but more my problem that Ryans and they were fast, friendly and I will always use Britannia again. My only comment is that afterwards - you are left with so many flat cardboard boxes that nobody wants to handle - otherwise perfect."
 
 
Team:
I did with a heavy tip
 
 
 


Review 6 Aug 2018
Recommended by customer in SK16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from London to north of England with full packing service. Lots of boxes of craft items.

"The move went very efficiently and the men worked well and were very polite at both ends of the move. Excellent service and would recommend you to others."
 
 
Team:
Did not know there names but they deserve a bonus.
 
 
 


Review 13 Mar 2017
Recommended by customer in Tr18

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House

"Excellent"
 
 
Team:
Marek was excellent
 
 
 


Review 13 Mar 2017
Recommended by customer in sw1x
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 1 bed to 3 bed about 30 boxes and some small items of furniture- ie. TV and exercise bike
 
Cost: £300
 

"I found Brittania to be very professional , reliable and friendly thought my two moves in the space of two months. Its stressful moving so a good service is essential to putting your mind at ease that everything will be taken care of nicely. In particular due to some move in date uncertainty the help and understanding I was given to accommodate me flexibly was very much appreciated considering the service they run that has to be timed to perfection to maintain overall service quality levels. 5 stars and would recommend Brittania without hesitation.

Having read the above survey I would have welcomed some insurance explanation and the value that my quote covered as in the small but possible event things get damaged the last thing you need is lack of clarity over the amount covered. I also forgot to ask about these..but the move went well and was not so complicated in this case.

I did find cheaper elsewhere but as I had used Brittania before and was happy in this case I needed everything to go smoothly and considered it to be extra money well spent."
 
 
Team:
Stephen and his delightful lady colleague were both amazing with all my queries
 
 
 


Review 16 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"very good service"
 
 
 
 


Review 30 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"The removal team led by Linden were brilliant. They went above and beyond to help us out when we broke down ( not the removal lorry ) on the way to our new house. Without Linden and his team support the move would have been very stressful. Linden and his team stayed on late, collected the keys from the Estate agents and off loaded while we had to arrange for a hire car from the garage. When we eventually arrived the lorry was un-loaded and all items of furniture in the correct rooms."
 
 
 
 


Review 23 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"We thought that the removal staff was really good, looking after all aspects of the move"
 
 
 
 


Review 8 Nov 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"I would definitely recommend Britannia Ryans to anyone I know who would need this type of service. Great job."
 
 
 
 


Review 10 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"The removal staff were excellent, particularly when one considers the horrendous weather conditions with thunder and lightning and pouring rain throughout the move."
 
 
 
 


Review 6 Oct 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Very pleased indeed."
 
 
 
 


Review 19 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"very efficient and good service"
 
 
 
 


Review 8 Sep 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Good experience. Office team and move team were both very helpful"
 
 
 
 


Review 22 Aug 2016
Not Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 

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