GB Liners Ltd

Where reputations count.

9 Pavilion Way
Loughborough
Leicestershire
LE11 5GW

Removers - Removals Companies

www.gbliners.com

Email This Business

Tel 01509 632 850

Listed under: Removers / Removal Companies

98% recommended Rating 9.5/100
499 reviews since 2007

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 499 reviews since 2007

Sales & Support	9.4/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.2/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Best removal I have had, would recommend highly." more

" having had several quotes by various removal companies in Leicestershire, GB Liners were not the cheapest but Richard Studdart sold the company with his professionalism. I was very glad I chose GB Lin...." more

" Excellent, efficient, and cheerful service which helped reduce stress levels all round." more

" All the team were wonderful to deal with and made the whole process stress-free, nothing was ever too much." more

About Us
Information provided by the business
Legal Name: GB Liners Ltd. Limited Company.

With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01509 632 850.

Review 6 Sep 2021 Recommended by customer in ML1 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move went very well, the team were fantastic.

Cost: £4200

"Best removal I have had, would recommend highly."

REPORT THIS REVIEW

Review 1 Sep 2021 Recommended by customer in PE24 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving from a 4-bed detached house to a 2-bed bungalow. So quite a challenge fitting everything into the new property, the efficiency of packing, loading, and unloading by the removal crew made the task easy and stressless.

Cost: £2196

"having had several quotes by various removal companies in Leicestershire, GB Liners were not the cheapest but Richard Studdart sold the company with his professionalism. I was very glad I chose GB Liners the office staff were very approachable and helpful and the removal crew were great, professional, courteous, and fun. The move couldn't have gone better I am so thankful to GB Liners."

Team:
Glen Adrian Jordan Sam

REPORT THIS REVIEW

Review 30 Aug 2021 Recommended by customer in LE12 My Age: 50 - 59 I'm: Female I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from 2 small bed rental to 3-bed purchase. I packed myself.

Cost: £1250

"Excellent, efficient, and cheerful service which helped reduce stress levels all round."

REPORT THIS REVIEW

Review 11 Aug 2021 Recommended by customer in SG6 My Age: up to 29 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Leicestershire to Hertfordshire plus Storage

Cost: £1900

"All the team were wonderful to deal with and made the whole process stress-free, nothing was ever too much."

Team:
Connor

REPORT THIS REVIEW

Review 19 Jul 2021 Recommended by customer in LE12 My Age: 60 - 69 My level of experience of similar services: Below Average I have known this business: Under 1 year business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

1. Move to GB Store
2. Move out of GB Store at a later date.

Cost: £550

"All handled well - very efficient from the office to the guys doing the move.
Excellent service."

Team:
Adam Sam

REPORT THIS REVIEW

Review 10 Jul 2021 Recommended by customer in LE16 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: Under 1 year business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move out went smoothly although it could have been done in one long day rather than split over two.

"No real issues. All good. The teams moving us out and then in were great."

REPORT THIS REVIEW

Review 5 Jul 2021 Recommended by customer in PO33 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move including packing and storage for a few days.

Cost: £6017

"An exceptional packing and service friendly and efficient took a lot of the stress out of moving!"

REPORT THIS REVIEW

Review 25 Jun 2021 Recommended by customer in LE12 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"The move went very well staff very polite and helpful."

REPORT THIS REVIEW

Review 24 Jun 2021 Recommended by customer in WR8 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move took place over three days and involved one van load going into storage and the other travelling 100 miles to the new home.

Cost: £2294

"The staff at GB Liners were excellent. They might not have been the cheapest quote but they were certainly the best in terms of service delivery and care of our goods.
The above applies not only to the guys who did the heavy lifting but also to the management in the company and especially to Connor and Richard for making it go so well."

Team:
Conner Ash

REPORT THIS REVIEW

Review 22 Jun 2021 Recommended by customer in LE67 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1300

REPORT THIS REVIEW

Review 17 Jun 2021 No Recommendation by customer in NG21 My Age: 70 + My level of experience of similar services: Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move furniture only from 1-cottage next door (adjoining) to another.

Cost: £948

"The two men arrived in a big removal lorry despite next door move.
The company missed the understanding of moving a 250kg cooker despite this being clear on instructions prior to bid.

When I pointed this out and asked for a price reduction - not considered, priced for a day.
Completed in under 4 hours.

My decision to go with them but left a bad feeling as I had alerted them to this prior to the day.

"

Team:
John Starling

REPORT THIS REVIEW

Review 1 Jun 2021 Recommended by customer in LE7 My Age: 30 - 39 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved with a five-week-old baby.
Removals team came to pack up and move us.

"The removals team were very hard working, polite, and friendly. We moved with a newborn, which was quite a challenge, the team were very understanding. Thank you!"

REPORT THIS REVIEW

Review 19 May 2021 Recommended by customer in NN4 business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £2746

REPORT THIS REVIEW

Review 6 May 2021 Recommended by customer in SK22 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Furniture needed to go into storage and dates had to be moved for both the load and unload.

"Very helpful crew, good conversation kept light-hearted to take stress out of the day"

Team:
Mike Adrian

REPORT THIS REVIEW

Review 29 Apr 2021 Recommended by customer in KA18 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: 5 - 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	5/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was quite complex and changed several times including the delivery address and what items were going to storage for how long.

Cost: £3000

"The company accommodated all our request expertly although I do believe more care could have been taken with certain items of furniture which are now scratched."

REPORT THIS REVIEW

Review 8 Apr 2021 Recommended by customer in N22 My Age: 40 - 49 I'm: Female My level of experience of similar services: Above Average I have known this business: 1 - 5 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

A two-stage move - domestic removal from London address to another, then a removal from store. Two pieces of furniture required disassembling and re-assembling.

Cost: £2218

"There was good communication throughout. I received a call before stage two which was a few weeks later to check everything was ok. I was told in advance who my foremen would be. The teams introduced themselves on the day and were friendly, professional, and polite. My possessions and furniture were placed according to my wishes. My new home was treated with respect."

Team:
Alex Michael Jack

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Review 29 Mar 2021 Recommended by customer in LS14 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move. Loading site had difficult access requiring use of shuttle van.

Cost: £4496

"We particularly appreciated the patience and understanding when we were experiencing hiccoughs and delays over exchange of contracts.

We were grateful too for accomodating and plugging in overnight at the depot a fully loaded large freezer!

The stresses of the move were all on the legal processes, not the days of the actual move.

* Print size of terms and conditions impossibly small and illegible for older customer."

Team:
Ashley Adrian Jordan Tom

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Review 29 Mar 2021 Recommended by customer in CH5 My Age: 70 + I'm: Female business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

It was over two days due to the distance.

"It all worked very well."

Team:
Ashley Jake

REPORT THIS REVIEW

Review 26 Mar 2021 Recommended by customer in PE36 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move over three days and distance of 77 miles. Packing included and done well. Lots of plants and a very heavy statue.

Cost: £2997

"Great service and all items delivered safely."

Team:
Jake Ashley Jordan

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Review 25 Mar 2021 Recommended by customer in LE16 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-loughborough-gblinersltd-14358

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The surveyor was professional and explained everything. The office staff also were very professional and helpful. The removal men on the day were hard working.

"A very good company would recommend to anybody. They turned up at the time specified."

Team:
Mick

REPORT THIS REVIEW

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