Britannia Bennetts of Malvern

Britannia Way, Enigma Business Park
Malvern
Worcestershire
WR14 1GZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating Britannia Bennetts of Malvern 9.6/10
1523 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1523 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All has gone very well, and I should be pleased to employ Bennette again if occasion arose. "   more
 
" Somehow our furniture was placed correctly in a smaller house. All furniture that we requested be reassembled was. Nothing was taken or left in error for storage. All round it was a very smooth happ...."   more
 
" The team you provided was the best they were extremely helpful at all times they were just brilliant. Thank you. "   more
 
" Crew were very respectful, polite, cheerful and helpful. Nothing was too much trouble. Even when I changed my mind about the destination of a large chest towers just when they reached the the top of ...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 94%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 66
bennetts 70
brilliant 60
C 52
care 61
careful 49
Charlie 44
cheerful 50
Courteous 105
Crew 50
Dal 229
definitely 31
Del 32
easy 33
efficient 187
efficiently 33
Excellent 234
extremely 74
fantastic 67
Fred 47
friendly 228
furniture 50
good 157
great 151
guys 100
happy 75
hard 114
help 40
helpful 409
highly 45
Jack 34
Joe 35
Nic 96
Nige 377
Paul 137
pleasant 72
pleased 62
polite 200
professional 154
really 88
recommend 144
removal 75
Rich 147
service 252
team 184
Thank 162
thanks 94
Tony 87
trouble 65
working 63
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Feb 2020
Recommended by customer in YO18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Herefordshire -> Yorkshire very last minute confirmation of move
 
Cost: £2677
 
 
Team:
Paul Ben Tom
 
 
 


Review 17 Feb 2020
Recommended by customer in WR1
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was necessary to change the date several times. This was dealt with sympathetically.
 

"All has gone very well, and I should be pleased to employ Bennette again if occasion arose. "
 
 
 
 
Team:
Charlie Ben Matt
 
 
 


Review 17 Feb 2020
Recommended by customer in WR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent control of heavy awkward items
 
 
 
Team:
Charlie Tony Paul Matt To
 
 
 


Review 13 Feb 2020
Recommended by customer in WR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bed detached to a 3 bed semi. We have many pictures, heavy but modern furniture and a substantial amount of items being taken directly to storage. Items of furniture dismantled and reassembled.
 
Cost: £1698

"Somehow our furniture was placed correctly in a smaller house. All furniture that we requested be reassembled was. Nothing was taken or left in error for storage.
All round it was a very smooth happy experience. "
 
 
 
 
Team:
Kieran Jon Tony
 
 
 


Review 12 Feb 2020
Recommended by customer in NN15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team you provided was the best they were extremely helpful at all times they were just brilliant. Thank you. "
 
 
 
 
Team:
Kiera Paul Matt Charlie T
 
 
 


Review 7 Feb 2020
Recommended by customer in SP5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move involved 2 vans, lots of heavy boxes inc. Several tons of timber/ logs. Delivery involved being able to pank truck right by door, but long work up garden to shed and wood store.
 

"Crew were very respectful, polite, cheerful and helpful. Nothing was too much trouble.
Even when I changed my mind about the destination of a large chest towers just when they reached the the top of the stairs with it. They also took great case to keep carpets protected."
 
 
 
 
Team:
Charlie Matt
 
 
 


Review 7 Feb 2020
Recommended by customer in HR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move, nothing too difficult!
 

"Great service! thanks both Charlie and Matt are a credit to bennetts. great attention to detail.
( neat blankets!)"
 
 
 
 
Team:
Charlie Matt
 
 
 


Review 13 Jan 2020
Recommended by customer in HR4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Credenhill to Weobley
 

"A fantastic move with a great team!
Highly recommended!
Thank you!"
 
 
 
 
Team:
Kieran Tony Ben
 
 
 


Review 7 Jan 2020
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent in all respects. Very amenable to any requests "
 
 
 
 
Team:
Tony Tom
 
 
 


Review 7 Jan 2020
Recommended by customer in EX7
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Worcestershire to Devon
 
Cost: £4000
 
 
Team:
Charlie Matt Paul
 
 
 


Review 27 Dec 2019
Recommended by customer in WR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The house was pretty well all packed, a few things in the loft needed bringing down but that was it. I think it took longer to pack up than expected and the van was just a little too small but this was sorted with a small van.
 
Cost: £1200

"The team were great. Polite, helpful and good company. They made what could of been a stressful day very bearable. The emptied efficiently trying to put everything where we wanted it in the house. I can't say enough how good a team they were. worked well as a team and were so friendly and polite, and very hard working. I'd definitely recommend Bennetts to friends. "
 
 
 
 
Team:
Kieran Tony Simon
 
 
 


Review 19 Dec 2019
Recommended by customer in WR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent. "
 
 
 
 
Team:
Charlie Matt Ben Simon
 
 
 


Review 19 Dec 2019
Recommended by customer in WR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very heavy concrete dog- brilliantly done.
 

"Charlie, Tom and Keiran went about and beyond what they needed to so, They took all the stress off us. Could not fault them.
Thank you so much."
 
 
 
 
Team:
Charlie Tom Keiran
 
 
 


Review 16 Dec 2019
Recommended by customer in WR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very Good."
 
 
 
 
Team:
Charlie Paul Matt Simon
 
 
 


Review 16 Dec 2019
Recommended by customer in WR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1020

"Great job, staff credits to company well done."
 
 
 
 
Team:
Charlie Matt Keiran
 
 
 


Review 13 Dec 2019
Recommended by customer in WR14
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 4 bed in Worcester to Hilly aspect on Malvern hills, including piano, and large sofa that had to go around the back garden and in through kitchen.
 

"An excellent service was provided, and all staff were friendly and professional and worked really hard all day. "
 
 
 
 
Team:
Charlie Matt Paul Tony
 
 
 


Review 13 Dec 2019
Recommended by customer in DY10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one property into storage for 3 months then once renovations had been completed moved out of storage. Had a packing up service too.
 

"All the staff were very polite, helpful and caring. The standard was very good in comparison to the previous company I've used. Initially had 3 quotes and whilst not the cheapest. I felt more comfortable with Liam. "
 
 
 
 
Team:
Matt Kieran Ch
 
 
 


Review 12 Dec 2019
Recommended by customer in GL53
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Paul Charlie Matt Simon
 
 
 


Review 27 Nov 2019
Recommended by customer in WR11
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bedroom house to retirement village.
 
Cost: £1170

"Tony Tom 5/11/19
Very efficient pleasant and cheerful. "
 
 
 
 
Team:
Tony Tom
 
 
 


Review 21 Nov 2019
Recommended by customer in YO13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From rural works to yorkshire village.
 

"A brilliant experience skillful packing of the wason was a joy to behold. All 4 of the guys were cheerful and good natured. Throughout the move. Highly recommended! "
 
 
 
 
Team:
Kieran Paul Matt Ben
 
 
 

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