Britannia Bennetts of Malvern

Britannia Way, Enigma Business Park
Malvern
Worcestershire
WR14 1GZ

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1472 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1472 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Staff remained cheerful and helpful despite long day of heavy work!"   more
 
" Both moving out of our home and into the new house. The staff friendly efficient and extremely professional. Would not hesitate the recommend all the staff. So experience and friendly. "   more
 
" Worked hard and fast against tight deadline Courteous and helpful throughout. "   more
 
" Very helpful, polite and friendly. Service was great. Many thanks. "   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 89%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 66
Arrived 30
Bennetts 64
brilliant 56
C 50
care 60
careful 49
Charlie 41
cheerful 46
Courteous 105
crew 48
Dal 229
Del 32
easy 31
efficient 181
efficiently 32
Excellent 227
extremely 71
fantastic 66
Fred 47
friendly 222
furniture 49
good 148
great 143
guys 97
happy 72
hard 110
help 39
helpful 396
Highly 40
Jack 34
Joe 35
Nic 96
Nige 377
Paul 135
Pleasant 70
pleased 61
polite 194
professional 151
really 86
recommend 139
removal 74
Rich 147
service 245
team 176
Thank 157
thanks 92
Tony 81
trouble 63
working 61
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Aug 2019
Recommended by customer in HR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
______ to Tarrington
 
Cost: £2500

"Staff remained cheerful and helpful despite long day of heavy work!"
 
 
 
 
Team:
Kieran Tony Seb Morgan
 
 
 


Review 15 Aug 2019
Recommended by customer in WR13
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Local move via Holdover/Store PB/SEN/JG
 

"Both moving out of our home and into the new house. The staff friendly efficient and extremely professional. Would not hesitate the recommend all the staff. So experience and friendly.

"
 
 
 
 
Team:
Paul Ben Jon
 
 
 


Review 15 Aug 2019
Recommended by customer in GL53
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4-bed house to 2-bed bungalow
Cheltenham to Cheltenham.
 
Cost: £3588

"Worked hard and fast against tight deadline
Courteous and helpful throughout.
"
 
 
 
 
Team:
Allan Eran Cam Matt Charl
 
 
 


Review 12 Aug 2019
Recommended by customer in EX19
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Worcestershire to Devon.
 

"Very helpful, polite and friendly. Service was great.
Many thanks. "
 
 
 
 
Team:
Kieran Alan Seb
 
 
 


Review 8 Aug 2019
Recommended by customer in WR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Worcestershire.
 
Cost: £290

"It appear that special pieces of furniture were dealt with skill and care, but I was not able to check myself. "
 
 
 
 
Team:
Alan Ben Seb Kieran
 
 
 


Review 8 Aug 2019
Recommended by customer in WR2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Tony / Seb 29/7/19"
 
 
 
 
Team:
Tony Seb
 
 
 


Review 8 Aug 2019
Recommended by customer in GL52
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2300

"Multiple boxes of art materials and 20 years in the same house made sure Simon, Paul, Cameron and Will had their work cut out they were excellent. "
 
 
 
 
Team:
Simon Paul Cam Will
 
 
 


Review 8 Aug 2019
Recommended by customer in BS16
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service
Great going staff
Enthusiastic and hardworking
Went well. "
 
 
 
 
Team:
Charlie Matt
 
 
 


Review 8 Aug 2019
Recommended by customer in AB30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Scotland and England.
 
Cost: £3501

"Brillent company, very friendly, efficient and professional. Highly recommend. "
 
 
 
 
Team:
Kieran Charlie
 
 
 


Review 8 Aug 2019
Recommended by customer in WR10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Load / Deliver
 

"Absolutely fantastic. Arrived promptly and kept going all day. Handled everything with great care and attention.
A great team. "
 
 
 
 
Team:
Simon Ony Ben
 
 
 


Review 8 Aug 2019
Recommended by customer in NE66
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance Herefordshire to Northumberland. Short notice when someone else let us down.
 
Cost: £3300

"Very helpful.
Great teams. "
 
 
 
 
Team:
Paul Simon Ben Kieran Cha
 
 
 


Review 7 Aug 2019
Recommended by customer in WR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move London to Malvern
 
Cost: £2200

"Very impressed helpful crew. "
 
 
 
 
Team:
Kieran Charlie Simon Ben
 
 
 


Review 1 Aug 2019
Recommended by customer in WR4
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upper floor flat (3rd floor) excellent work ethic and completion of job despite excessive amount of steps and in very hot weather!
 
Cost: £600

"* Excellent move - Very easy and relaxed
* Will, Seb and Matt are assets to your team.
Thank you to all
I would recommend to anyone.
* Fast and prompt move with handling of stuff well and was respect
* Very respectful of property
* Friendly. "
 
 
 
 
Team:
Will Seb Matt
 
 
 


Review 31 Jul 2019
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Worcestershire to Gloucestershire. Mainly heavy stuff.
 
Cost: £1200

"Really great team and move went very smoothly. Hard working ! Hottest day of the year. "
 
 
 
 
Team:
Kieran Matt Charlie
 
 
 


Review 22 Jul 2019
Recommended by customer in WR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bed to a 2 bed house. Many items had to be stored in the cellar.
 
Cost: £1668

"The move happened in 4 part - packing split over two days, van loaded and emptied on day 4. We met many different employees all of whom were courteous, friendly and helpful. They were a pleasure to deal with. "
 
 
 
 
Team:
Kieran Tony Ben Paul Alan
 
 
 


Review 21 Jul 2019
Recommended by customer in WR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move property from storage to house
 

"Simon and Tony work great friendly and helpful - definitely recommend them. "
 
 
 
 
Team:
Simon Tony
 
 
 


Review 17 Jul 2019
Recommended by customer in WR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent
Very challenging moving out - but bungalow a little easier. Needs a more comprehensive tool kit.
 

"Would highly recommend. "
 
 
 
 
Team:
Kieran Will Jon Simon Mat
 
 
 


Review 17 Jul 2019
Recommended by customer in TR1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Malvern to Cornwall. Getting everything into the van!
 
Cost: £2160

"Kim - Charlie - Tam
Very efficient and courteous crew. Very pleased that you were able to manage the garden statues. "
 
 
 
 
Team:
Kieran Charlie Camron Pau
 
 
 


Review 15 Jul 2019
Recommended by customer in HR8
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house into smaller flat. Needed thought.
 
Cost: £3000
 
 
Team:
Kieran Seb Mat Ben Paul
 
 
 


Review 15 Jul 2019
Recommended by customer in WR14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Load / Deliver
 

"Simon and Tony were brilliant!
They worked really hard on a very hot day.
Very friendly and it was a pleasure to spend the day with them!"
 
 
 
 
Team:
Simon Tony
 
 
 

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