Ballards Removals Ltd

Ballards Business Park, Old London Road
Markham Moor
Nottinghamshire
DN22 0TE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
926 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 926 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thank you Calun and Mark!"   more
 
" Dave, Mick and the team were absolutely fantastic. Very efficient, professional and friendly. After months of waiting to move and associated stress, the Ballards team made the actual move as easy as i...."   more
 
" The team were amazing! very quick, helpful, courteous and took very good care of our property. They had the added complication of most of furniture going to separate location. Added to which it was 30...."   more
 
" The two chaps were brilliant, relaxed, hard working and nothing was too much trouble. They had great personalities ideal for the job. Sorry cant remember their names. One was from Middlesbrough t...."   more
 
About Us


About Ballards Removals
Ballards Removals is one of the longest established household removal firms in the East Midlands.

By Choosing Ballards, you have the peace of mind that you'd expect from working with a family owned and managed household removals company we care about your removals and storage. With:

■11 specialised removal vehicles and a purpose built head office and warehousing facility
■25 full time staff, all fully trained by the British Association of Removers to national standards
■Experienced removal experts to talk to - we can move almost anything
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 26
arrived 48
Ballards 147
boxes 24
brilliant 44
care 42
careful 43
certainly 19
cheerful 37
class 20
courteous 62
credit 21
crew 34
definitely 39
easy 22
efficient 95
efficiently 22
excellent 188
experience 28
extremely 52
fantastic 42
finish 26
free 25
friendly 140
friends 20
furniture 35
Good 94
great 70
happy 43
hard 79
help 22
helped 21
helpful 198
Highly 51
impressed 40
pleasant 38
pleased 40
polite 139
professional 123
really 38
recommend 153
removal 104
service 219
smoothly 39
stress 48
stressful 49
team 187
Thank 89
trouble 65
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Sep 2019
Recommended by customer in RH4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loaded without complaint in pouring rain. Delivered to storage on same day. Everything handled with extreme care.
 

"Thank you Calun and Mark!"
 
 
 
 
Team:
Calum Mark
 
 
 


Review 12 Sep 2019
Recommended by customer in DN22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Dan And Sleaford Team
 
 
 


Review 10 Sep 2019
Recommended by customer in PE28
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
National move from Yorkshire to Cambridgeshire whilst both already working in the south so packing service essential!
 
Cost: £2320

"Dave, Mick and the team were absolutely fantastic. Very efficient, professional and friendly. After months of waiting to move and associated stress, the Ballards team made the actual move as easy as it could be.
Highly recommended.
Thanks to all involved. "
 
 
 
 
Team:
Nick Dave
 
 
 


Review 3 Sep 2019
Recommended by customer in S81
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from large 4 bedroom house to small 3 bedroom temp rented property in 30 degree heat! Furniture went to a different location.
 
Cost: £631

"The team were amazing! very quick, helpful, courteous and took very good care of our property. They had the added complication of most of furniture going to separate location. Added to which it was 30 degree most of the day! Everything went like a dream and all boxes put in correct rooms. We will be moving into our for ever home in few months and will certainly use Ballards Thank you for "
 
 
 
 
Team:
Glen Josh
 
 
 


Review 29 Aug 2019
Recommended by customer in LN6
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went smoothly and straight forward.
I would always use Ballards again as they made the move so much easier for me.
 
Cost: £590

"The two chaps were brilliant, relaxed, hard working and nothing was too much trouble. They had great personalities ideal for the job.

Sorry cant remember their names. One was from Middlesbrough the other is getting married!"
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in DN22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All your staff from office warehouse to moving were very friendly and helpful, worked so hard credit to you.
Thanks so much for all you do
"
 
 
 
 
Team:
Dean Brad Will Rowan
 
 
 


Review 8 Aug 2019
Recommended by customer in NG31
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move handled with great care by Ballards Difficult conditions - stairs to 3rd floor flat. Lift not to be used.
 

"Jason and Andy worked tirelessly under difficult conditions.
Furniture arrived in excellent condition."
 
 
 
 
Team:
Jason Andy
 
 
 


Review 29 Jul 2019
Recommended by customer in NG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house to 3 bed bungalow.
 

"Excellent service"
 
 
 
 
Team:
Simon Dan
 
 
 


Review 25 Jul 2019
Recommended by customer in LN4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing
Storage
Cleaning
Move to Long distance.
 
Cost: £1700

"The removal team were extremely friendly, efficient and capable. They lessened the stress of moving and of much loved family home.
The caring service left my house in tip top condition (sparking services)"
 
 
 
 
Team:
Paul Tony
 
 
 


Review 22 Jul 2019
Recommended by customer in NR25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move across country from Nottingham to Norfolk over 2 days - loading day 1, off loading bed and essentials first day, and then completing the off load the second day.
 
Cost: £1390

"Excellent service, with friendly and helpful staff who went out of their ways to make the day as stress free as possible. Really made us feel at ease. Dave and Ian were such nice men and provided reassurance to both myself and my husband throughout the day. "
 
 
 
 
Team:
Dave Ian
 
 
 


Review 21 Jul 2019
Recommended by customer in NG5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £600

"Great move. "
 
 
 
 
Team:
Paul Hancox Tom
 
 
 


Review 15 Jul 2019
Recommended by customer in DN22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service very prompt arrival very helpful men. "
 
 
 
 
Team:
Stewart Dave
 
 
 


Review 15 Jul 2019
Recommended by customer in DN9
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move was done most efficiently. "
 
 
 
 
Team:
Nick David
 
 
 


Review 11 Jul 2019
Recommended by customer in DT3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Early completion asked for on removal day, as to work with the distance of selling and buying addresses. Removal team lost a few hours of getting started, but completed moved in good time for return.
 
Cost: £1750

"Personally I feel the exchange date and completion date should be discussed with urgency with removal firms. My experience with this move meant you had to give two weeks. Notice with removal firms with less than an ideal time frame with buyer/estate agent and solicitor as well. As removal firms wanting to be paid to secure ideal date of move two weeks in advance."
 
 
 
 
Team:
Jamie Connor
 
 
 


Review 11 Jul 2019
Recommended by customer in SY23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leicestershire to Wales.
Down narrow steep track.
 
Cost: £2600

"Maybe a little over careless on access. Guys who moved me in were very good. "
 
 
 
 
Team:
David Nick
 
 
 


Review 8 Jul 2019
Recommended by customer in IV25
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
450 mile move.
Large settees removed before the day.
Had to leave a friend in charge on move day.
 
Cost: £2700

"I couldnt be happier with the service.
Pleasant
Professional
Polite
Helpful
It made a stressful time so much better. "
 
 
 
 
Team:
Jamie Connor
 
 
 


Review 4 Jul 2019
Recommended by customer in NG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 4 bedroom house into new property.
 
Cost: £830

"Helpful and extremely appreciative of their extra assistance in helping put furniture both together.
Would highly recommend company and thankful that they didn't make our moving day any more stressful. "
 
 
 
 
 
 


Review 24 Jun 2019
Recommended by customer in DT3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move spread over 3 days involving a 200mile and journey.
 
Cost: £2880

"Pre-Moving information was very helpful.
During the move the team worked very hard and were always polite and cooperative. "
 
 
 
 
Team:
Kev Calum
 
 
 


Review 18 Jun 2019
Recommended by customer in NE32
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly. The man challenge for all was the weather!!
The guys did a brilliant job and never stopped, taking care of all furniture etc was covered also the flooring.
 
Cost: £1650

"We were very pleased with the 'pick up' of our belongings and the 'drop off'. The guys were absolutely brilliant. Not once did they moan(with the weather being really bad). They just got on with their jobs. A credit to the company.
Jay and Ron. "
 
 
 
 
Team:
Dean Cal
 
 
 


Review 10 Jun 2019
Recommended by customer in DN22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From destination to rented to storage then to new address.
 

"Excellent in every prospect. "
 
 
 
 
Team:
Stewart Bradley
 
 
 

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