Ballards Removals Ltd

Ballards Business Park, Old London Road
Markham Moor
Nottinghamshire
DN22 0TE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
962 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 962 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great staff, Great service will always recommend Trace and Paul."   more
 
" Superb service. They could not have been more helpful from start to finish. Nothing was too much trouble and they genuinely wanted to help"   more
 
" Team were helpful and cheerful at all times. "   more
 
" Excellent, professional service. Pleasant, respectful staff. Very helpful too. Arrived on Time. Very happy with Service. "   more
 
About Us


About Ballards Removals
Ballards Removals is one of the longest established household removal firms in the East Midlands.

By Choosing Ballards, you have the peace of mind that you'd expect from working with a family owned and managed household removals company we care about your removals and storage. With:

■11 specialised removal vehicles and a purpose built head office and warehousing facility
■25 full time staff, all fully trained by the British Association of Removers to national standards
■Experienced removal experts to talk to - we can move almost anything
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 27
Arrived 53
Ballards 151
boxes 24
brilliant 47
care 47
careful 45
cheerful 40
class 21
courteous 64
credit 23
crew 34
Dave 20
definitely 40
easy 22
efficient 101
efficiently 25
Excellent 194
experience 30
extremely 55
Fantastic 44
finish 29
free 26
friendly 149
friends 20
furniture 35
good 101
Great 75
happy 47
hard 84
help 25
helped 21
helpful 208
highly 52
impressed 40
Pleasant 39
pleased 41
polite 144
professional 129
really 39
recommend 157
removal 108
service 229
smoothly 39
stress 50
stressful 50
Team 199
thank 94
trouble 70
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Dec 2019
Recommended by customer in NG18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 3 people, one of which had dementia
Very difficult.
 

"Great staff, Great service will always recommend Trace and Paul."
 
 
 
 
 
 


Review 5 Dec 2019
Recommended by customer in DT8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large antique furniture tight access both to the property and in the property.
 

"Superb service. They could not have been more helpful from start to finish. Nothing was too much trouble and they genuinely wanted to help"
 
 
 
 
Team:
Dave Pete
 
 
 


Review 26 Nov 2019
Recommended by customer in DE72
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 lorries over 3 days.
 
Cost: £4900

"Team were helpful and cheerful at all times. "
 
 
 
 
Team:
Rob Sharon Jason Greg Pau
 
 
 


Review 25 Nov 2019
Recommended by customer in LS14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving Area. All went very smoothly.
 
Cost: £1450

"Excellent, professional service. Pleasant, respectful staff. Very helpful too. Arrived on Time.
Very happy with Service. "
 
 
 
 
Team:
Mark Jay
 
 
 


Review 21 Nov 2019
Recommended by customer in LN4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed town house to bungalow.
 
Cost: £796
 
 
Team:
Dave Burns Pete Hayes
 
 
 


Review 19 Nov 2019
Recommended by customer in DE56
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move
Bungalow - 2 Bed to
3 - bed terrace cottage Nottingham to Belper.
 
Cost: £800

"Punctual courteous very efficient and careful. Coped expertly with rather difficult stairs. "
 
 
 
 
Team:
Jamie Mark Connor
 
 
 


Review 13 Nov 2019
Recommended by customer in DN10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Some great work by your team in accessing the new property with some larger items coming in through the upstairs balcony.
 
Cost: £1255

"Nick, Dave and Rob.
Fantastic team of guys on the day itself and packing beforehand.
Very happy and would highly recommend many thanks. "
 
 
 
 
Team:
Rob David Nick
 
 
 


Review 13 Nov 2019
Recommended by customer in SY14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1795

"Steve in the office answered all my queries (there were a few!) and Richard went above and beyond in helping to alert me to changed availability meaning we would secure a booking with yourselves (our preferred removers) for our required move date, and were able to facilitate a collection on a Friday and Delivery on a Monday. Lee and Dale were brilliant - Arriving early on both days, cheerful, friendly, diligent and careful - taking care with wrapping of a couple of out-size items and the general handling of our things. If we could request these guys for every move - we would!(Although hoping to stay here a while!) Shane also polite, quick and friendly when surveying. Thanks All."
 
 
 
 
Team:
Lee Dale
 
 
 


Review 13 Nov 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Edingley notes to Norfolk.
Very heavy baby grand piano, handled with great care!
 

"Very good service by all the people I dealt with at Ballards, especially the removal gentlemen ( ____ and Sadie) who worked tirelessly in awful weather conditions for a move!"
 
 
 
 
Team:
Paul Clen Tony Sadie
 
 
 


Review 13 Nov 2019
Recommended by customer in SA62
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from Newark to Pembrokeshire
 
Cost: £2450

"We can't praise George and Tom enough for their incredibly friendly and efficient service. Nothing was too much trouble, They were very polite and professional at all times, not sure to us but also our vendors and new neighbours. How George negotiated a reverse manouvre in the truck up the dead end lane in the dark with few street lights I'll never know. They are a credit to your company thanks. "
 
 
 
 
Team:
George Tom
 
 
 


Review 13 Nov 2019
Recommended by customer in NG18
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
100m from bungalow to house.
 
Cost: £600

"Staff arrived on time and were courteous and efficient throughout.
Well organised and clear as to how they would carry out the removal, there were no problems throughout the removal process.
Staff arrived as arranged at 8am and completed the removal by 3.15pm
We would have no hesitation in recommending the company."
 
 
 
 
Team:
Dean Jason William
 
 
 


Review 12 Nov 2019
Recommended by customer in NG8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth as silk
 
Cost: £650

"Don't know the names of the 2 lads who moved us but they were very good. "
 
 
 
 
Team:
Clint
 
 
 


Review 11 Nov 2019
Recommended by customer in WF2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wet, rained all day on both pick up and drop off.
 
Cost: £1900

"The team of lads were exceptionally polite, hard working guys.
Nothing was too much effort for them.
They took great care of our belongings.
I wouldn't hesitate to recommend them. They have been happy and cheerful throughout 2 wet miserable days.
Thanks lads "
 
 
 
 
Team:
Dave Ian Callum Richard
 
 
 


Review 7 Nov 2019
Recommended by customer in NG23
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1 Packed and loaded all contents and furniture into vans.
Day 2 delivered boxes, rest into storage for later deliver. Access very restricted at delivery end and all well considered and organised.
 
Cost: £2080

"From share who came to view, access and quote to the team who packed, loaded and delivered - everyone could not have been nicer, kinder or more thoughtful to my mum who being in her 80's would have found the whole experience a lot more difficult without such a good team with a great sense of humor - so many thanks to you all!!"
 
 
 
 
Team:
Connor Jason Jamie Sadi
 
 
 


Review 4 Nov 2019
Recommended by customer in LE12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed detached house to a 3 bed detached bungalow. All straight forward.
 
Cost: £1500

"The team at Ballards were fantastic from start to finish, the office team on the phone were very helpful and knowledgeable, always happy to answer questions ahead of the move. On the day, Clint, Bradley, Paul and Sadie were professional, polite and friendly. A brilliant company and service. "
 
 
 
 
Team:
Clint Bradley Paul Sadie
 
 
 


Review 4 Nov 2019
Recommended by customer in NG19
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance move over 2 days. Excellent team, very confident, able, professional. Took great care with our belongings and property.
 

"Could not fault any of the process. Excellent, stress free, very professional. "
 
 
 
 
Team:
Pete Dave Freddie
 
 
 


Review 1 Nov 2019
Recommended by customer in DN10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from 2 large properties to one 3 bed semi. There were many heavy objects and awkward shaped things.
 

"The quotation was cleared good value. The support was ____
The team on moving day were absolutely amazing. Handled all the stress and pressure and were full of positivity and support all day long. "
 
 
 
 
Team:
Paul Shane Mark
 
 
 


Review 1 Nov 2019
Recommended by customer in LE65
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went smoothly and on time.
 

"Friendly and helpful staff. "
 
 
 
 
Team:
Dean Jason William
 
 
 


Review 31 Oct 2019
Recommended by customer in DE15
 My Age: 50 - 59 
 I'm: Male 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From moving out of old property to moving into new the guys took the stress away from us. We gave them a plan of new house and they just gave on and moved us in!
 
Cost: £2800

"Arrived on time and introduced themselves. Very efficient in their removing of our items. Took great care in wrapping us transporting an organ and piano. They arrived first at our new build and even painted out and shaved the site manage, a mark in the carpet and on the walls in the hallway. They were jovial guys but took our job seriously. We had a good team!"
 
 
 
 
Team:
Dave Mark Rob Bruce
 
 
 


Review 25 Oct 2019
Recommended by customer in NG14
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to storage.
 

"Excellent turnout nice, friendly.
Not sure about 50 storage cost. "
 
 
 
 
Team:
Dean Jason
 
 
 

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